HP Officejet J6400 All-in-One series

User Guide

Podrcznik uytkownika

Copyright information

2008 Copyright Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. If the product does not operate normally, see Maintain and troubleshoot. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. 10. Use only the external power adaptor/battery provided with the device.

Accessibility

The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the device control panel have simple text or icon labels that convey the appropriate action. Mobility For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/ accessibility. For accessibility information for the Mac OS, visit the Apple Web site at www.apple.com/accessibility.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Secure Digital memory card is supported by the product. SD Logo is a trademark of its proprietor.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the device. 2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3. Observe all warnings and instructions marked on the product. 4. Unplug this product from wall outlets before cleaning. 5. Do not install or use this product near water, or when you are wet. 6. Install the product securely on a stable surface.

Contents

1 Get started Find other resources for the product....9 Understand the device parts....10 Front view....10 Printing supplies area...11 Back view....11 Device control panel buttons and lights...12 Connection information....13 Turn off the device....14 Use the device Use device control panel menus...15 Device control-panel message types...16 Status messages....16 Warning messages....16 Error messages....16 Critical error messages....16 Change device settings....16 Use the HP Solution Center (Windows)....17 Use the HP photo and imaging software...17 Load originals....18 Load an original on the scanner glass...19 Load an original in the automatic document feeder (ADF)..19 Select print media....20 Tips for selecting and using print media...20 Understand specifications for supported media...21 Understand supported sizes....22 Understand supported media types and weights...24 Set minimum margins...25 Load media.....26 Print on special and custom-sized media...27 Print borderless.....28 Set up speed-dial entries....30 Set up fax numbers as speed-dial entries or groups.. 30 Set up speed-dial entries....30 Set up a speed-dial group...30 Print and view a list of speed-dial entries...31 View a list of speed-dial entries....31 Install the duplexer.....32 Print Change print settings....33 Change settings from an application for current jobs (Windows)..33 Change default settings for all future jobs (Windows)..33 Change settings (Mac OS)....34

Regulatory information for wireless products..197 Exposure to radio frequency radiation...197 Notice to users in Brazil...197 Notice to users in Canada....197 Notice to users in Taiwan....198 European Union regulatory notice....199 Regulatory model number....199 Declaration of conformity....200 Environmental product stewardship program...201 Paper use....201 Plastics.....201 Material safety data sheets...201 Recycling program....201 HP inkjet supplies recycling program...201 Disposal of waste equipment by users in private households in the European Union.202 Energy Star notice.... 203 Index....204

Get started

This guide provides details about how to use the device and to resolve problems. Find other resources for the product Understand the device parts Turn off the device
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:
Resource Setup poster Description Provides illustrated setup information. Provide late-breaking information and troubleshooting tips. Provides information about print cartridge health and access to maintenance services. For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the print cartridges, print the configuration page, order supplies online, and find support information from the Web site. For more information, see HP Printer Utility (Mac OS). Device control panel Provides status, error, and warning information about operations. Provides information about events that have occurred. For more information, see Device control panel buttons and lights. For more information, see Monitor the device. For more information, see Understand the self-test diagnostic page. The HP Printer Utility is typically installed with the device software. Location A printed version of the document is provided with the device. Included on the Starter CD.
Readme file and release notes
Toolbox (Microsoft Windows)
The Toolbox is typically installed with the device software as an available installation option.

To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. Or, turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Set up backup fax reception
Depending on your preference and security requirements, you can set up the device to store all the faxes it receives, only the faxes it receives while the device is in an error condition, or none of the faxes it receives. The following Backup Fax Reception modes are available:
On The default setting. When Backup Fax Reception is On, the device stores all received faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. NOTE: When device memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the device stops answering incoming fax calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations. On Error Only Causes the device to store faxes in memory only if an error condition exists that prevents the device from printing the faxes (for example, if the device runs out of paper). The device continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the device stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory. Faxes are never stored in memory. For example, you might want to turn off Backup Fax Reception for security purposes. If an error condition occurs that prevents the device from printing (for example, the device runs out of paper), the device stops answering incoming fax calls.

Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a legal-size fax and letter-size paper is loaded in the input tray. To set automatic reduction from the device control panel 1. Press Setup. 2. Select Advanced Fax Setup and then select Automatic Reduction. 3. Press to select Off or On. 4. Press OK.

Block junk fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the device does not print faxes received from those numbers. When an incoming fax call is received, the device compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.)

Receive a fax 61

NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company. This section contains the following topics: Set the junk fax mode Add numbers to the junk fax list Remove numbers from the junk fax list
Set the junk fax mode By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID service through your phone provider, or do not want to use this feature, you can turn off this setting. To set the junk fax mode Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off. Add numbers to the junk fax list There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list are blocked if Block Junk Fax mode is set to On. To select a number from the caller ID list 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Add number to Junk List, and then press Select Number. 4. Press the right arrow button to scroll through the numbers from which you have received faxes. When the number you want to block appears, press OK to select it. 5. When the Select Another? prompt appears, do one of the following: If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No. To manually enter a number to block 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Add number to Junk List, and then press Enter Number.

4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 5. When the Enter Another? prompt appears, do one of the following: If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No. Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Remove Number from Junk List. 4. Press the right arrow button to scroll through the numbers you have blocked. When the number you want to remove appears, press OK to select it. 5. When the Delete Another? prompt appears, do one of the following: If you want to remove another number from the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No.
Receive faxes to your computer (Fax to PC)
Use Fax to PC to automatically receive faxes and save faxes directly to your computer. With Fax to PC, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get a notification with a link to the folder where the fax is saved. The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to PC is available for receiving black-and-white faxes only. Color faxes are printed instead of being saved to the computer. NOTE: Fax to PC is only supported on Windows. This section contains the following topics: Activate Fax to PC Modify Fax to PC settings
Activate Fax to PC Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can be started from the Solution Center.
NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On". Fax to PC requirements: The administrator program, the computer that activated the Fax to PC feature, must be on at all times. Only one computer can act as the Fax to PC administrator computer. The destination folder's computer or server, if different than the Fax to PC administrator computer, must be on at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode. HP Digital Imaging monitor in Windows Taskbar must be on at all times. Paper must be loaded in the input tray.

If your computer has two phone ports, set up the device as described below. Figure 8-13 Back view of the device
Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1-LINE port Parallel splitter Computer with modem Telephone
To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the device cannot receive faxes.

Serial-type fax setup

For information on setting up the device for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.
Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal Spain France Ireland Italy www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp.com/fr/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig
Configure the device (Windows)
NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program. In addition, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see Connect the device before installing the software. This section contains the following topics: Direct connection Network connection

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics: The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed
The "Fax Hardware Test" failed Solution: Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy. If it is busy, wait until it is finished and in the idle state before running the test. Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed Solution: Check the connection between the telephone wall jack and the device to make sure the phone cord is secure. Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

Fax tones are recorded on my answering machine Solution: When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine. If the answering machine and the device are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. Set your answering machine to a low number of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the device monitors the line. If the device detects fax tones, the device receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering.
The phone cord that came with my device is not long enough Solution: If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the device. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack.
The computer cannot receive faxes (Fax to PC) Cause: The HP Digital Imaging monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times.

Cause: Solution: times.

The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all
Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Solution: Cause: Solution: Cause: faxes There is no paper in the input tray. Load paper in the input tray. The internal memory is full. Clear the internal memory by clearing the fax log and memory. Fax to PC is not activated or the computer is not configured to receive

Solution: Activate Fax to PC and make sure the computer is configured to receive faxes. Cause: Solution: HP Digital Imaging Monitor is not operating properly Restart the HP Digital Imaging Monitor or restart the computer.

Solve network problems

NOTE: After correcting any of the following, run the installation program again. General network troubleshooting If you are unable to install the device software, verify that: All cable connections to the computer and the device are secure. The network is operational and the network hub is turned on. All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
Make sure the device is installed on the same subnet as the computers that will be using the device. If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address: Print the devices network configuration page. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. Right-click the device icon, click Properties, and then click the Ports tab. Select the TCP/IP port for the device, and then click Configure Port. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network If the Link light on the network connector does not turn on, make sure that all of the General network troubleshooting conditions are met. Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

Solve wireless problems

If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings Make sure the computers wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network). Open the Configuration utility for the network card installed on your computer, and ensure that the profile selected is the profile for the devices network. Make sure the devices network settings match those of your network. Do one of the following to find the settings for your network: Infrastructure communication: Open the wireless access points (WAP) Configuration utility. Ad hoc communication: Open the Configuration utility for the network card installed in your computer. Compare the networks settings to those on the devices network configuration page, and note any differences. For more information, see Understand the network configuration page. Possible problems include the following: The WAP filters hardware addresses (MAC addresses). One of these settings in the device might be incorrect: communication mode, network name (SSID), channel (ad hoc networks only), authentication type, encryption. Print a document. If the document still does not print, then reset the devices network settings and reinstall the device software. If the wireless network settings are correct, the computer might be associated with another wireless network. Ensure that the computer is associated with the same wireless network as that of the device. Users can ensure this by checking the wireless settings on their respective computers. In addition, ensure that the computers have access to the wireless network. If the wireless network settings are incorrect, follow these steps to correct the devices settings: 1. Connect the device to your network with a network cable or to the computer using the network cable. 2. Open the devices embedded Web server. 3. Click the Networking tab, and then click Wireless (802.11) in the left pane. 4. Use the Wireless Setup wizard on the Wireless Setup tab to change the devices settings to match the settings of the network. 5. Close the devices embedded Web server, and then disconnect the network cable from the device. 6. Uninstall the device software completely, and then reinstall the software.

Software installation suggestions
Verify installation preliminaries Make sure to use the Starter CD that contains the correct installation software for your operating system. Before installing software, make sure that all other programs are closed. If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support).
Check or perform the following Make sure the computer meets the system requirements. Before installing software on a Windows computer, ensure all other programs are closed. If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter. If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/ support). In the Windows device manager, make sure that the USB drivers have not been disabled. If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Check the computer system Make sure that your computer is running one of the supported operating systems. Make sure that the computer meets at least the minimum system requirements.

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. Make sure that you are printing with media that meets specifications. For more information, see Select print media. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the device is clean. For more information, see Clean the device. Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. Clear paper jams Avoid paper jams
This section contains the following topics:

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Load originals. Using paper that is too thick or too thin for the device. Trying to add paper to the document feeder tray while the device is feeding pages.
To clear a paper jam from the duplexer 1. Remove the duplexer. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the duplexer. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder.
170 Maintain and troubleshoot

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the device. For more information, see Understand specifications for supported media. Do not leave originals on the glass. If you load an original in the automatic document feeder while there is already an original on the glass, the original can jam in the automatic document feeder.

dark images, troubleshoot copies 146 scans 150 darken copies 40 faxes 56 Declaration of Conformity (DOC) 200 default settings copy 37 device control panel 16 driver 33 fax 56 print 33 deleting faxes from memory 59 device control panel administrator settings 73
contrast 56 darken or lighten 56 default settings 56 deleting from memory 59 dial tone test, failed 155 dial type, setting 67 distinctive ringing setup (parallel phone systems) 89 distinctive ringing, change pattern 66 DSL, set up (parallel phone systems) 88 error correction mode 56 error reports 70 error-correction mode 67 Fax Menu button 13 Fax to PC 63 forwarding 60 header 65 Internet, over 68 ISDN line, set up (parallel phone systems) 89 lighten or darken 56 line condition test, failed 156 log, print 71 manual receive 57 modem and answering machine, shared with (parallel phone systems) 100 modem and voice line, shared with (parallel phone systems) 95 modem and voice mail, shared with (parallel phone systems) 104 modem, shared with (parallel phone systems) 92 monitor dialing 51, 53 paper size 61 parallel phone systems 83 PBX system, set up (parallel phone systems) 89 phone cord connection test, failed 153 phone cord too short 162 phone cord type test, failed 154 photos 54 poll to receive 59
receive 57 receive, troubleshoot 157, 159 redial options 67 reduction 61 reports 69 reprint 59 resolution 55 rings to answer 66 schedule 52 send 49 send to multiple recipients 53 send, troubleshoot 157, 159, 161 separate line setup (parallel phone systems) 87 set up 82 settings 54 settings, change 65 setup types 84 shared phone line setup (parallel phone systems) 90 specifications 187 speed 67 speed-dial entries, set up 30 speed-dial groups, set up 30 test failed 151 test setup 69 troubleshoot 151 voice mail, set up (parallel phone systems) 91 wall jack test, failed 152 Fax Menu button 13 Fax to PC activate 63 modify 63 firewalls, troubleshoot 136 fit to page 39 FoIP 68 fonts supported 184 forwarding faxes 60
graphics incompletely filled on copies 146 ink not filling in 141 look different from original scan 150 missing lines or dots 143 groups, speed-dial set up 30
hardware, fax setup test 152 header, fax 65 help 173 see also customer support Help button 12 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 43 HP Photosmart Studio send scans to programs 43 HP Printer Utility (Mac OS) administrator settings 74 opening 76 panels 77 HP Solution Center 17 humidity specifications 188

Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Utility 76 install software 110 print on special, or customsized media 28 print settings 34 sharing device 111 uninstall software 118 wireless communication setup 115 maintenance align print cartridges 124 clean print cartridges 125 replace print cartridges 121
OCR edit scanned documents 44 troubleshoot 149 OK button 12 On button 13 one-touch speed dial buttons 13 operating environment specifications 188 operating systems supported 185 originals edit scans 44 scan 42 output tray locating 10
media supported 25 remove 182
packing the device 182 pages per month (duty cycle) 185 paper jams 169, 171 legal to letter copy 39 recommended copy types 37 size, set for fax 61 paper size copy setting 37 paper-feed problems, troubleshoot 143 parallel phone systems answering machine setup 99 countries/regions with 83 distinctive ringing setup 89 DSL setup 88 ISDN setup 89 modem and answering machine setup 100 modem and voice mail setup 104 modem setup 92 modem shared with voice line setup 95 PBX setup 89 separate line setup 87 setup types 84 shared line setup 90 PBX system, set up with fax parallel phone systems 89 PCL 3 support 184 phone cord connected to correct port test failed 153 correct type test failed 154 extend 162 phone customer support 175 phone line, answer ring pattern 66 phone support 175 phone support period period for support 176 phone, fax from receive 57 send, 50
photo media guidelines 21 sizes supported 23 Photo Menu button 13 photo paper copy 37 photos borderless printing 28 edit scans 44 enhance copies 41 fax 54 index sheets 48 insert memory cards 46 print from DPOF files 47 save to computer 48 troubleshoot memory cards 167 view 47 Photosmart Software send scans to programs 43 Photosmart Studio send scans to programs 43 poll to receive fax 59 ports, specifications 184 power specifications 188 troubleshoot 135 power input, locating 11 power on button 13 print cancel 35 double-sided 34 fax logs 71 fax reports 69 faxes 59 index sheets 48 photos from DPOF file 47 self-test diagnostic page 78 settings 33 slow 136 speed-dial entries 31 troubleshoot 135 print cartridge door, locating 11 print cartridge latch, locating 11 print cartridges align 124 clean 125 clean contacts 126 clean ink nozzle area 128 handle 121 locating 11 order online 172 part names 121
remove 180 replace 121 status 73 supported 120, 172, 184 test 78 yields 184 print driver settings 33 version 175 print quality troubleshoot 138 print-carriage access door, locating 11 printer driver settings 33 version 175 processor specifications 185 pulse dialing 67
Quality button 13 quality, copy 38 quality, troubleshoot copy 146 print 138 scan 149
radio interference reducing 116 regulatory information 197 radio, turn off 81 readme 9 rear access panel clear jams 169 illustration 11 receive faxes auto answer mode 65 automatically 57 blocking numbers 61 forwarding 60 manually 57 polling 59 rings to answer 66 troubleshoot 157, 159 recycle print cartridges 201 redial options, setting 67 reduce fax 61 reduce/enlarge copies resize to fit letter 39 resize to fit letter or A4 39

meet your printer:

HP Officejet J6400 All-in-One series
Use this guide to sample everything your HP All-in-One has to offer you and your business.

Contents

03 Top 10 tips for printer productivity Three useful printer features to explore Printer Sample Pack table of contents and simple instructions Printer Sample Pack Reference page: All you need to know about your printer

04-09 10

Top 10 tips for printer productivity
Your new HP All-in-One is a multi-talented machine, but you might not know how take advantage of all of its printing, scanning, copying, and faxing features just yet. Relax and use these pointers, along with your printers manual, to get a jump on your productivity.

01 10

In order to best manage and print your documents and photos, be sure that you have the most updated printer driver and HPs free photo software, Photosmart Essential, installed on your computer. Set up wireless connectivity. Set up the automatic document feeder. Learn about the self-test diagnostic page. Fill out the all you need to know about your printer form (page 10 of this booklet). Sign up to receive HPs printing and productivity newsletters and alerts. Learn about printer settings to help manage print quality and ink usage. Stock up on printing supplies such as Original HP ink cartridges and HP Brochure and Flyer paper. Set up HP SureSupply to remind you when your ink is running low. Set up your fax headers and speed dial for frequently faxed numbers. Then, test fax setup to see what your faxes look like on the receiving end.
Three useful printer features to explore

01 Print an index sheet

Decide which photos you want to print with a single-sheet of thumbnail images. Insert your memory card into the appropriate memory card slot on your HP All-in-One. Press the Photo Menu button. Press thebutton to highlight Index Sheet. Press OK.

02 Print double-sided

Make professional-looking marketing materials, and personalize cards and crafts. Make sure your duplexer is properly installed. Click Print from the File menu and then click Setup, Properties, or Preferences (depending on the software youre using). Click the Features tab. Select the Two-sided printing drop-down list. To set up automatic double-sided printing, make sure Automatic is selected. Review other settings and change them if you wish. Click OK. Print your document.
03 Resize originals Fit any document perfectly into a presentation, file folder, or notebook. for copying to Place your original face down on the scanner glass. letter paper In the Copy area, press the Menu button until Reduce/Englarge appears.
Press thebutton until Full page 91% appears. Press Start Copy Black or Start Copy Color.
Printer sample pack contents and simple instructions
Weve created an assortment of printing projects to showcase what your new printer can do. Explore more marketing materials in a wide variety of styles tailored to many industries. Important first step: Simply type your information in the spaces provided on the Stylish invoice and it will automatically appear in the subsequent projects.

03 04 05 06

Stylish invoice Customizing these elegant invoices is a cinch. Stylish letterhead This letterhead adds sophistication to any message. See what else you can create in this Stylish family of marketing materials. Weathered book flyer Add your own text and images to this flexible flyer to create a newsletter or announcement for your business. Weathered book year-at-a-glance calendar Theres no need to sacrifice style for function with these chic calendars. See more marketing materials you can create in Weathered style. Health simple shipping labels Print these labels on sticker paper, then cut out on solid black lines. Visit more business identity materials in Health simple style. Health modern shipping labels Print these labels on sticker paper, then cut out on solid black lines. Check out the remainder of the Health modern family of marketing identity kits.

INVOICE

Type your company/name here
Type invoice number here Type date here

Type street address here

Type city, state and zip here

Type phone number here

SHIP TO:

Type name here

Type city, state and zip code here

Sales Rep.

P.O. Number

Ship Date

Ship Via

Quantity

Description

Unit Price

Make all checks payable to
THANK YOU FOR YOUR BUSINESS!

Start typing here

Type street address here Type city, state and zip here

Type headline here

Type subhead here

Type recipient name here

Type recipient address here Type recipient city, state and zip here
Type your company/name here address here Type street
Type recipient address here
Type recipient city, state and zip here

reference page:

All you need to know about your printer

User support information

For online support
Within the US: http://welcome.hp.com/country/us/en/contact_us.html Outside the US: http://www.hp.com

Ink cartridges

Photo Cartridges
HP74XL Other HP online resources
Quick, easy solutionswe all need them. Heres a collection of resources to help you get more done every day: from printing business templates and purchasing the right technology to connecting with small business people like yourself. HP Small & Medium Business Community: http://expressioncentersmb.wetpaint.com HP Small Business Solution Center: http://www.hp.com/sbso/solutions/index.html HP Total Care: http://www.hp.com/sbso/services/ HP Activity Center: http://www.hp.com/go/activitycenter HP Print Studio: http://www.hp.com/printstudio Black/Color Cartridges
Record product information here
(and have it available, along with a self-test diagnostic page, when you contact HP):

Product name Serial #

OJP 64
Model # Date of purchase Customer service number (consult your manual) Location of printer manual and proof-of-purchase