HP Photosmart 8700 series User's Guide

English

Copyrights and trademarks
Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
and any use of such marks by Hewlett-Packard Company is under license. PictBridge and the PictBridge logo are trademarks of the Camera & Imaging Products Association (CIPA). Other brands and their products are trademarks or registered trademarks of their respective holders. The embedded software in the printer is based in part on the work of the Independent JPEG Group. The copyrights to certain photos within this document are retained by the original owners.

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The Hewlett-Packard Development Company, L.P. shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.
Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged. If the product does not operate normally, see the troubleshooting information in the onscreen HP Photosmart Printer Help. There are no operator serviceable parts inside. Refer servicing to qualified service personnel. Use in a well-ventilated area.
Regulatory model identification number VCVRA-0402
For regulatory identification purposes, the product is assigned a Regulatory Model Number. The Regulatory Model Number for the product is VCVRA-0402. This regulatory number should not be confused with the marketing name (HP Photosmart 8700 series printer) or product number (Q5745A).

Environmental statements

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. Protecting the environment This printer has been designed with several attributes to minimize impact on our environment. For more information, go to HP's Commitment to the Environment web site at www.hp.com/hpinfo/globalcitizenship/ environment/. Ozone production This product generates no appreciable ozone gas (O3). Paper use This product is suited for the use of recycled paper according to DIN 19309. Plastics Plastic parts over 24 grams (0.88 ounces) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life. Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained from the HP web site at www.hp.com/go/msds. Customers without Internet access should contact HP Customer Care. Recycling program HP offers an increasing number of product return and recycling programs in many countries, and partners with some of the largest electronics recycling centers throughout the world. HP conserves resources by

Trademarks

HP, the HP logo, and Photosmart are property of Hewlett-Packard Development Company, L.P. The Secure Digital logo is a trademark of the SD Association. Microsoft and Windows are registered trademarks of Microsoft Corporation. CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA). Memory Stick, Memory Stick Duo, Memory Stick PRO, and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation. MultiMediaCard is a trademark of Infineon Technologies AG of Germany, and is licensed to the MMCA (MultiMediaCard Association). Microdrive is a trademark of Hitachi Global Storage Technologies. xD-Picture Card is a trademark of Fuji Photo Film Co., Ltd., Toshiba Corporation, and Olympus Optical Co., Ltd. Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Warning To prevent fire or shock hazard, do not expose this product to rain or any type of moisture. Read and understand all instructions in the setup instructions that came in the box with the printer. Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface.
reselling some of its most popular products. This HP product contains lead in the solder, which may require special handling at the end of its life. Important recycling information for our customers in the European Union: To preserve the environment, this product must be recycled after its useful life as required by law. The symbol below indicates that this product may not be disposed in the general trash. Please return the product for proper recovery/disposal to the authorized collection location nearest to you. For more information regarding return and recycling of HP products generally, please visit: www.hp.com/hpinfo/globalcitizenship/ environment/recycle/index.html.

Contents

1 Welcome....3 Finding more information...4 Printer parts...4 Printer menu....7 Getting ready to print...9 Loading paper....9 Choosing the right paper...9 Using specialty papers....10 Loading your paper... 11 Inserting print cartridges....13 Basic printing from a computer..17 Using color management...19 Using printer-based color management...19 Using application-based color management..22 Exploring creative projects...25 The large-format templates...25 The HP Image Zone...26 Printing borderless photos from a computer..27 Printing photos without a computer...29 Connecting to other devices...29 Printing photos from a memory card...30 Inserting memory cards...30 Supported file formats...30 Inserting a memory card...31 Saving photos to a computer from a memory card..32 Removing a memory card...33 Deciding which photos to print...33 Selecting a photo layout...33 Selecting photos to print...36 Improving photo quality...37 Doing common printing tasks from a memory card..37 Printing photos from a digital camera..39 Using a PictBridge camera...39 Using a Bluetooth camera....39 Printing from other Bluetooth devices..40 Care and maintenance....41 Cleaning and maintaining the printer...41 Cleaning the outside of the printer...41 Automatically cleaning the print cartridges..41 Manually cleaning the print cartridge contacts..42 Printing a test page... 42 Aligning the print cartridges...43 Printing a sample page....43 Updating the software...43 Storing the printer....44

Control panel

Index page: Press to print an index page (contact sheet) of photos on a memory card. Layout: Press to select the print layout for your photos. Menu: Press to view the printer menu. Navigation arrows: Press to navigate through menu options or photo numbers. : Press to select a photo number or menu option. Print: Press to print selected photos from the inserted memory card. Cancel: Press to deselect photos, to exit a menu, or to stop an action you have requested. There is also a Cancel button on the front left of the printer to the right of the On button. Printer screen: Use this screen to view menus, page layout, ink status, and messages.

Printer screen

5 Messaging area: Displays printer messages and menus. Animations: Displays printer activity animations. Ink level: Displays the current ink level for each cartridge in the printer. Selected photos: Displays the index numbers of photos selected from the printer control panel for printing. Layout/print job status: Displays the current photo layout, number of pages to print, and layout slots being used.

Indicator lights

On light: Solid blue if the printer is on, otherwise off. Memory card light: Solid green if a memory card is correctly inserted, flashing green if the printer is accessing a memory card, flashing red to indicate memory card errors, and off if no memory card is inserted or more than one card is inserted. Status light: Flashing green if the printer is busy (non-printing activity), flashing red if there is an error or if some user action is required, solid amber if an nonrecoverable error has occurred. Print light: Solid blue if the printer is ready to print, pulsing blue if the printer is busy printing.

Printer menu

Press Menu to access the printer menu. To navigate the printer menu: Press or to scroll through the menus or options displayed on the printer screen. Any menu with a triangle next to it has submenus or options. Press to display the submenus or options. Press Cancel to exit the current menu. The print menu structure Print all: Select to print all the photos on the memory card inserted in the printer. Date/time stamp option Date/time Date only Off (default)
SmartFocus: Turn on to focus images for clearer, sharper detail. On Off (default) Digital Flash: Turn on to improve photos with poor lighting and contrast. On Off (default) Change the print quality Normal Best (default) Normal uses less ink than Best, and applies only to the current print job. The setting then automatically resets to Best. Print a sample page: Select to print a sample page useful for checking the print quality of the printer. Print a test page: Select to print a test page containing information about the printer that can help in troubleshooting problems. Network settings Display network IP address: Select to display the IP address of the printer. Print network settings page: Select to print a network configuration page that you can use for troubleshooting network connections or for the initial network setup. Reset network settings: Select to reset the network settings to the factory defaults. Reset Bluetooth settings: Select to reset the Bluetooth settings to the factory defaults. Clean the print cartridges: Select to clean the print cartridges. After the cleaning finishes, the printer prints a test page. You have the option to clean the cartridges again if the test page shows that they are still not clean. Calibrate the printer: Select to calibrate the printer. Select paper settings Auto-detect (default): Lets the printer auto-detect paper type and width. Manually set: Lets the user manually select paper type and width. Select language: Select to indicate the language you want used on the printer display. Reset all menu settings: Restores factory settings for all menu items except Select language.

If you are using a Macintosh a. b. 2.
Select a setting from the Print quality (Windows) or Quality (Macintosh) pop-up menu: Fast Draft: This 300 dpi setting provides the fastest speed and the most economical use of ink. Use it for proof copies of your photo or creative project. Print outs appear light. Fast Normal: This 300 dpi setting provides the fastest speed for good quality prints. Use it for proof copies of your photos. Normal: This 600 dpi setting provides the best balance between print quality and speed. Use it for your final prints. Best: This 600 dpi setting provides the best balance between high quality and speed, and uses PhotoREt color enhancement. Use it for high quality prints. Maximum dpi: This 4800 x 1200 dpi setting provides the highest quality prints possible, but requires long print times and a large amount of free disk space.

Chapter 3

For more information on the HP print driver, do the following: Windows: From the Start menu, select Programs (in Windows XP, select All Programs) > HP > Photosmart 320, 370, 7400, 8100, 8400, 8700 series > Photosmart Help, then click HP Photosmart Printer Help. In the print dialog itself, right-click any option and click the What's This? box to learn more about that option. Macintosh: Select Help > Mac Help in the Finder, then select Library > HP Photosmart Printer Help. Note For more information on color settings in the print driver, see Using color management.

Using color management

Note This section provides some basic information about using color management with the HP Photosmart 8700 series. For more detailed information on this complex subject, visit the HP web site. Go to www.hp.com/ support, select your country/region and your language, then type HP Photosmart 8700 in the product/name search box. Press ENTER and then select the HP Photosmart 8700 series printer. In the Question or keywords search box enter color management and then press ENTER. Click the topic you want to review. In many cases, the default printer-based color management of the HP Photosmart 8700 series delivers good results, but if you need to have greater control over color management in your workflow, see Using application-based color management. Color management allows the colors in images or graphics to pass accurately between applications, operating systems, and imaging devices, such as cameras, scanners, monitors, and printers. Digital cameras, scanners, and monitors use the RGB1 color model, while commercial printers use the CMYK2 color model. The differences between the two color models can cause printed photos to look markedly different from what you see on the monitor. Warning It's possible to have color management features turned on both in the printer driver and in an application such as Adobe Photoshop. This double correction produces unsatisfactory results. Use either printer-based or application-based color management, but not both at the same time. Note Color management is a complex subject and a detailed discussion is beyond the scope of this user guide. The HP Photosmart 8700 series User Guide provides a couple of typical examples, but for more information, see the documentation that came with your third-party image-editing software.

Printer driver color mode settings (continued)
Setting both in the printer driver and in your applications, and requires ICC profiles for all your devices. For more information, see Using applicationbased color management.

When to use it

In order to print using the color management features built into the HP Photosmart 8700 series, you have to change settings in the printer driver software and in the image editing software. Here is one example of a typical print job using printer-based color management with Adobe Photoshop (version 7 or CS). To print using printer-based color management 1. Open the file you want to print in Adobe Photoshop. 2. Select File > Print with Preview in Adobe Photoshop. Make sure Show More Options is selected in the Print with Preview dialog box, then select Color Management from the pop-up menu. 3. In the Print Space area of the Print with Preview dialog box, select the same RGB color space setting you intend to use in the print driver (Windows). In most cases this is sRGB or Adobe RGB. On a Macintosh, choose Printer Color Management instead. 4. Click Page Setup in the Print with Preview dialog box, set up the page for the current image, as desired, then click OK. 5. Click Print. If you are using a Windows computer a. b. c. Click Properties in the Print dialog box. Click the Color tab in the Properties dialog box. Select a color mode from the Color management pop-up menu in the Print dialog box: Colorsmart/sRGB (default) AdobeRGB Select the same color mode you selected as an RGB working space in the Adobe Photoshop Color Settings dialog box. Click the Paper/Quality tab, select the desired paper type from the Type is pop-up menu, then click OK. Choose Paper Type/Quality in the Print dialog box. Choose a color mode from the Color pop-up menu in the Print dialog box: Colorsmart/sRGB AdobeRGB Select the same color mode you selected as an RGB working space in the Adobe Photoshop Color Settings dialog box.
If you are using a Macintosh a. b.
Click OK in the Print dialog box to begin printing.
Tip For best results when printing photos in black and white, make sure you install the HP Gray Photo print cartridge and select the Print in Grayscale option in the Print dialog box (Windows) or the Grayscale option in the Color pop-up menu of the Print dialog box (Mac OS). For finer control over the conversion of color photos to black and white, use image editing software to control the conversion.
Using application-based color management
Application-based color management offers more sophisticated control than the printer-based form, but also involves greater complexity and more steps. For information on the printer-based color management built into the HP Photosmart 8700 series, see Using printer-based color management. Using application-based color management can involve: Using device profiles: Application-based color management relies on files called ICC3 device profiles. An ICC profile describes a device's color space. The software component of your color management system uses these profiles to convert colors between each device's color space. The HP Photosmart 8700 series Typical software installation installs HP ICC profiles automatically for the printer. Calibrating the monitor: Monitors exhibit a color degradation over time that can interfere with producing professional quality printed photography. As a result, the ICC profile that comes with most new monitors gradually becomes invalid and no longer accurately reflects the color space available on the device. Calibrating the monitor at least once a month to produce a custom ICC profile is the best way to ensure that the color space available on the monitor is accurately defined for your color management system. You can calibrate a monitor visually using system or utility software, such as Adobe Gamma, but this type of calibration does not meet the high-quality standards expected for professional photography. Professionals usually invest in a calibration kit consisting of software and a piece of hardware that captures the current state of the RGB environment on the monitor and saves it as a custom ICC profile. Monitor calibration kits are available from GretagMacBeth, Monaco Systems, and LaCie, as well as other manufacturers.

Chapter 5

To place photos in a template 1. Select some photos and place them in a large-format template. You can move a photo around in a template's picture holder. If you are using a Windows computer a. b. c. d. In HP Image Zone on the Projects tab, click Album Pages. In the Work area, click a page size. Click a large-format template. Select photos from the My Images tab, then drag each photo from the Selection Tray into the desired page holder in the template. Click HP Image Zone in the Dock. Click Services, then double-click HP Image Print in the HP Image Zone window. Select one or more photos, then click Open. You can add additional photos to the Drawer later by clicking the + button. If the Drawer is not visible, click the Drawer button. Choose Album Page in the Print Style pop-up menu. Press the Select Template arrows to select a template. Drag each photo from the Drawer into the desired picture holder in the template. Click Page Setup to select a paper size from the Paper Size pop-up menu, and then click OK. Click Print.
If you are using a Macintosh a. b. c.

d. e. f. g. h.

For more information on the best print settings to use for quality printing from a computer, see Basic printing from a computer. Scrapbookers: add a new level of creativity and energy to your scrapbooking experience with HP Creative Scrapbook Assistant software. The powerful digital tools and hundreds of included high-quality, ready-made theme images in this affordable, innovative software make it fun to plan, create, archive, print, and share your scrapbook elements and pages. Its a new scrapbooking tool thats the perfect complement to the HP Photosmart 8700 series. Learn more about this software at the HP Scrapbooking web site: www.hp.com/go/scrapbooking. The software and web site are in English only. HP Creative Scrapbook Assistant may not be available in all countries/regions.

The HP Image Zone

Note You must select the Typical option when you install the printer software or the HP Image Zone will not be installed. Use the HP Image Zone to get creative with your pictures: edit them, share them, and create fun projects such as greeting cards. To work with photos, you need to transfer them to a computer that you have connected to the printer. Insert a memory card with
photos. Follow the instructions on the computer screen to save them to your computer. For more information, see Saving photos to a computer from a memory card. The HP Image Zone lets you: Use your photos for creative projects, such as scrapbooking albums, greeting cards, and iron-on transfers Organize your photos in albums and search through them by keyword and dates (Windows only) Edit and enhance your photos by adding text or doing color correction Share your photos online through HP Instant Share with family and friends

This printer offers several types of connectivity that do not require a computer, such as memory cards, PictBridge cameras, and devices with Bluetooth wireless technology. Each connection type lets you do different things. Connection type and what you need Memory cards This lets you. Print directly from a memory card to the printer. Print quick proofs of photos on a memory card directly from the printer control panel. Save photos from a memory card inserted in the printer to a computer where you can enhance or organize them in the HP Image Zone or other software. For more information, see Saving photos to a computer from a memory card and Printing photos from a memory card.
A memory card A compatible digital camera memory card Insert the memory card into the appropriate memory card slot on the front of the printer. PictBridge
Print directly from a PictBridgecompatible digital camera to the printer. For more information, see Printing photos from a digital camera and the camera documentation.
The PictBridge symbol A PictBridge-compatible digital camera and a USB cable. Connect the camera to the camera port on the front of the printer.

Chapter 6 (continued)

Connection type and what you need Bluetooth
This lets you. Print from any device with Bluetooth wireless technology to the printer. For more information, see the documentation that came with the adapter. The adapter is not compatible with the Macintosh.
The HP bt300 Bluetooth wireless printer adapter (Model: Q3395A) The HP bt300 Bluetooth wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing. See the documentation that came with the adapter and the onscreen HP Photosmart Printer Help for instructions.
Printing photos from a memory card
You can print photos from a memory card by inserting the card into the printer and using the printer control panel to select, enhance, and print photos. You can also print camera-selected photosphotos you marked for printing using a digital camera directly from a memory card. Printing from a memory card is quick and easy, and does not drain the digital camera batteries. For more information on inserting memory cards, see Inserting memory cards. Printing from a memory card is easy. This section tells you how to do the following: Insert a memory card Decide which photos to print Select a photo layout Select photos Improve photo quality Print the selected photos

Automatically cleaning the print cartridges
If you notice white lines or single-color streaks on the photos you print, the print cartridges may need to be cleaned. Do not clean the cartridges more often than necessary, since cleaning uses up ink. Follow the steps in this section to run an automatic cartridge-cleaning procedure. 1. 2. 3. 4. 5. Press Menu on the printer control panel. Select Clean cartridges, then press. Following the directions on the printer screen, load paper so the printer can print a test page after cleaning the cartridges. Use plain paper to conserve photo paper. Press to begin cleaning the print cartridges. When the printer finishes cleaning the cartridges and prints a test page, it asks whether you want to Continue to second level cleaning. Check the test page and select from the following options: If the test page has white streaks or missing colors, the print cartridges need to be cleaned again. Select to continue to a second level cleaning. If the print quality of the test page looks good, press Cancel. You can clean the cartridges up to three times. Each successive cleaning is more thorough and uses more ink.
If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to clean the print

Chapter 7

cartridge contacts. For more information, see Manually cleaning the print cartridge contacts. Note If a cartridge has been recently dropped, you may also see white streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.
Manually cleaning the print cartridge contacts
If you use the printer in a dusty environment, debris may accumulate on the coppercolored contacts and cause printing problems. To clean the print cartridge contacts: 1. Gather the following items to clean the contacts: Distilled water (tap water may contain contaminants that can damage the print cartridge) Cotton swabs or other soft, lint-free material that will not stick to the print cartridge 2. Open the top cover of the printer. 3. Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate with your fingers. Caution Do not leave the print cartridge outside the printer for more than 30 minutes. Ink nozzles exposed to the air longer than this may dry out and cause printing problems. 4. 5. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. Gently wipe the copper-colored contacts with the cotton swab. Caution Do not touch the ink nozzle plate. Touching the ink nozzle plate will result in clogs, ink failure, and bad electrical connections. 6. 7. Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab. Insert the print cartridge in the printer, then close the top of the printer.

Photos are not printing correctly Solution You may have loaded the photo paper incorrectly. Load the photo paper with the side to be printed facing down. The photo paper may not have fed into the printer correctly. Try the following: Check for a paper jam. Insert the photo paper as far as it will go into the front feed slot. Load one sheet of photo paper at a time.
The photos I marked for printing in the digital camera do not print Solution Some digital cameras let you mark photos for printing in both the camera's internal memory and on the memory card. If you mark photos in the internal memory, and then move photos from the camera's internal memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card.
The photo is clipped when I print it Cause You have transferred a photo from your computer to a memory card, inserted the card into the printer, and then tried to print the photo from the printer
HP Photosmart 8700 series User's Guide 53
control panel. This can cause clipping of the photo or change its size ratio in unexpected ways. Solution Print the photo from the computer to avoid this distortion.

Error messages

Note Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/ support. The name of HPs support services may vary by country/region. Error messages that appear on the printer screen can be divided into the following types: Paper errors Print cartridge errors Memory card errors Computer printing errors Network errors

Paper errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HPs support services may vary by country/region. Error message: Paper jam. Clear jam then press. Solution Turn off the printer, then unplug it from the power source. Clear the printer of any paper that may be obstructing the paper path. Remove the rear access door. Gently remove the jammed paper from the printer, then replace the rear access door. Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press. Solution Load paper, then press to print again. For paper-loading instructions, see Loading your paper.
Error message: Unsupported media size. Solution The printer cannot use the size of paper loaded in the paper tray. Press , then load a supported paper size instead. For a list of supported paper sizes, see Printer specifications.

Solution You have inserted a print cartridge that does not work with the printer. Replace the cartridge with one that is compatible with the printer. For more information, see Inserting print cartridges.
Error message: Color Cartridge is not installed correctly. Please remove and reinsert it. OR Photo Cartridge is not installed correctly. Please remove and reinsert it. OR Cartridge is not installed correctly. Please remove and reinsert it. Solution Remove the specified cartridge and reinstall it. For more information, see Inserting print cartridges.
Error message: Color Cartridge is missing. OR Photo Cartridge is missing. OR Cartridge is missing. Please install and snap cartridge in completely. Solution Install the specified cartridge using the instructions in Inserting print cartridges.
Error message: Color Cartridge is low on ink. OR Photo Cartridge is low on ink. OR Cartridge is low on ink. You may need to replace it soon, or remove it to print using ink-backup printing mode. Solution Replace the specified cartridge. For more information, see Inserting print cartridges.
Error message: One or more cartridges have failed. Solution Replace the failed cartridges with new HP print cartridges. For more information, see Inserting print cartridges.
Error message: One or more cartridges are not compatible. Solution One or more of the print cartridges are not HP print cartridges. Replace the non HP cartridges with supported HP print cartridges. For more information, see Inserting print cartridges.
Error message: One or more cartridges are not installed correctly. Solution Remove the print cartridges that are not installed correctly and then reinstall them following the procedures in Inserting print cartridges.
Error message: One or more cartridges are low on ink. Solution Replace the print cartridges that have low ink levels with new HP factory-filled print cartridges. For more information, see Inserting print cartridges.
Error message: Cartridge service station is stuck. Solution There is an obstruction blocking the path of the cartridge service station. The print cartridge service station is located beneath the print cartridge cradle when the printer is in an inactive state. Follow these steps to clear the obstruction: 1. Lift the top cover to access the print cartridges. 2. Clear any obstruction blocking the path of the cartridge service station. 3. Close the top cover. 4. Press the button to continue.
Error message: Print cartridge cradle is stuck. Clear jam then press. Solution Follow these steps to clear any obstruction in the path of the print cartridge cradle: 1. Lift the top cover to access the print cartridges. 2. Clear any obstruction in the cradle path. 3. Close the top cover. 4. Press the button to continue. The current page will eject and the print job will continue on the next available sheet of paper.

Error message: Top cover is open. Solution Close the top cover of the printer.

Memory card errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HPs support services may vary by country/region. Error message: Photo is missing. OR Some photos are missing. Solution The printer cannot read the file on the memory card or one or more files specified for the job are missing from the memory card. Try saving the photos to the computer using the digital camera rather than the memory card. If a photo is missing, you may have accidentally deleted the photo from the card.
Error message: Card access error. Job was cancelled. See computer for details. Press. OR File directory structure is corrupted. OR Card may be damaged. Job was cancelled. See computer for details. Press. Cause The printer cannot read the data on the memory card and cannot complete any current print or save jobs. The data may be corrupted or there may be a physical problem with the memory card.
Solution Save the files to the computer and access them from there. If this does not work, use a new memory card or reformat the memory card using the digital camera. Any photos on the memory card will be lost. If this does not work, the photo files may be damaged or unreadable. Before you contact HP Customer Care, try another memory card to determine if it is the printer or the memory card that is failing.
Error message: Can not print photos. Cause More than 10 photos specified for a print job may be corrupt, missing, or are an unsupported file type. For information about supported file types, see Printer specifications. Solution Save the photos to the computer using the digital camera rather than the memory card. Save the files to the computer and print from the computer. Print a photo index page and reselect photos. For more information, see Deciding which photos to print.
Error message: Card is password protected. Can not access card. Solution The printer cannot read the memory card because the card is password-protected. Follow these steps: 1. Remove the memory card from the printer. 2. Insert the memory card in the device you originally used to store the password on the memory card. 3. Remove the password from the memory card using the same software you used to store the password. 4. Remove the memory card and reinsert it in the printer memory card slot. 5. Try printing again.

Error message: Card is locked. Can not access card. Solution Make sure the lock switch on the card is in the unlocked position.
Error message: Card is not fully inserted. Push card in a little more. Solution The printer can detect the memory card but cannot read it. Push the memory card gently into the memory card slot until it stops. For more information, see Inserting a memory card.
Error message: Use only 1 card at a time. Please remove a memory card.
Solution The printer has two or more different types of memory cards inserted simultaneously or a memory card inserted and a digital camera connected to the camera port at the same time. Remove memory cards or disconnect the camera until only one card is in the printer or one camera is connected.
Error message: Card was removed. Job was cancelled. Press. Solution You removed a memory card from the printer while it was busy printing a file from the card or saving files to the computer. Follow these steps: 1. Press the button. 2. Reinsert the memory card and print selected photos or saved files again. The memory card must remain inserted until the print or save job is complete. To avoid damage to memory cards in the future, do not remove them from the printer memory card slot while they are being accessed. For more information, see Removing a memory card.
Error message: Camera selections (DPOF) file has error. Solution The printer is unable to read a DPOF file due to corrupted data or an error on the memory card. Use the printer control panel to reselect the photos. For more information, see Printing photos from a memory card.
Error message: Some camera-selected photos are not on card. Solution Some camera-selected photos are missing or have been deleted. Try the following: Confirm that you did not accidentally delete the photo from the memory card. Reselect the photos again using the digital camera. Print a new photo index page to see the index numbers associated with each photo. For more information, see Deciding which photos to print.
Error message: No new photos on card. Solution There are no new photos on the memory card, or the photos have already been printed once. Select and print the desired photos.
Error message: Cannot display this photo. Solution The memory card contains image formats the printer does not support or the file is corrupted. For a list of supported image formats, see Printer specifications. Access photos using the computer. For information about accessing photos through the computer, see Basic printing from a computer.
Error message: Memory card in backwards. The black side should face up.
Solution The memory card has been inserted upside down. Remove the memory card and reinsert it with the gold contacts facing down. For more information, see Inserting a memory card.

Computer printing errors

Appendix c

A aligning print cartridges 14, 43 alignment page 43 B black-and-white photos 13 Bluetooth connecting to printer 29 wireless printer adapter 30 borderless prints printing from a computer 27 printing from the control panel 37 buttons 6 C cameras Bluetooth 39 connecting to printer 29 PictBridge 39 port 4 printing from 39 care and maintenance 41 cartridges. See print cartridges cleaning print cartridges 41 printer 41 color management application-based 22 calibrating a monitor 22 ICC device profiles 22 installing ICC profiles 22 printer-based 19 CompactFlash 30 computer printing from 3, 17 system requirements 71 control panel 6 creative projects HP Creative Scrapbook Assistant 26 large-format templates 25 scrapbooking 25 customer care. See HP Customer Care D digital cameras. See cameras documentation, printer 3 E error messages ethernet 65 M Main tray 12 memory card errors 57 memory cards errors 57 inserting 31 printing from 30 removing 33 supported types 30 Memory Sticks 30 menu, printer 7 Microdrive 30 MultiMediaCard 30 N network configuration page 70 networking connecting printer to network 66 embedded web server 70 ethernet 65 network configuration page 70 software installation (Mac OS) 69 software installation (Windows) 67 O onscreen Help
F file formats, supported 31, 72 front feed slot 12 H help. See troubleshooting help, onscreen 3, 4 HP Creative Scrapbook Assistant 26 HP Customer Care 61 HP Image Zone 26 HP Software Update 43 I ink cartridges. See print cartridges ink level, checking 14, 42 ink-backup printing mode 14 inserting memory cards 31 print cartridges 14 J JPEG file format 31 L large-format templates 25 layout and photo size 33 large-format layout templates 25 lights 7 loading paper in front feed slot 12 in Main tray 12 in rear feed slot 12
P paper buying and choosing 9 loading 11 maintaining 9, 44 specialty 10 specifications 71 storing 44 trays 4 paper jams 51 photos improving quality 37 print cartridges, choosing 13 printing 30
saving to computer 32 selecting for print 36 supported file formats 31, 72 PictBridge cameras camera port 39 print cartridge protector 15 print cartridges aligning 43 choosing 13 cleaning 41 cleaning contacts 42 ink level, checking 14 ink-backup printing mode 14 inserting 14 numbers. See back cover of this guide replacing 14 storing 15, 45 testing 42 print driver recommended settings 17 print quality changing 30 printer care and maintenance 41 cleaning 41 connecting 29 documentation 3 error messages 54 menu 7 parts 4 specifications 71 storing 44 Printer Help viewing 4 printer screen 6 printer software updating 43 printing from a computer 17 from BlueTooth device 29 from cameras 39 from computer 3 from memory cards 29, 30 from PictBridge camera 29 photo index 33 photos 30 range of photos 30 test page 42 thumbnails 33