HP Photosmart C5100 All-IN-ONE Manual
HP Photosmart C5100 All-IN-one - Basics Guide, size: 2.6 MB
HP Photosmart C5100 All-IN-one Setup Guide
Here you can find all about HP Photosmart C5100 All-IN-ONE like printer series and other informations. For example: printer series software, series.
HP Photosmart C5100 All-IN-ONE manual (user guide) is ready to download for free.
On the bottom of page users can write a review. If you own a HP Photosmart C5100 All-IN-ONE please write about it to help other people. [ Report abuse or wrong photo | Share your HP Photosmart C5100 All-IN-ONE photo ]
Print an alignment page HP Photosmart C7280 all in one printer
User reviews and opinions
|miriamchan||8:01am on Wednesday, October 6th, 2010|
|nice unit-it does what i need not being an expert on printers or computers it too about 1 hour to set up. even H,P. Good all purpose printer. Would recommend. Good looking piece of equipment. Lots of features. Produces nice pics without use of the computer.|
|loom001||6:08pm on Tuesday, September 21st, 2010|
|All-in-one printer machines are can be hit or miss, and the HP Photosmart C7280 is a MISS! Let me start by saying this is the first HP printer we have owned, I have been using Canon printers for as long as I can remember. Owner for three months. Primarily used as a copy machine, scanner, printer with occasional photo printing.|
|funbird||11:31am on Sunday, September 19th, 2010|
|NEW HP Photo Smart C7280 Ordered a new printer--not a reconditioned one. Paid $448.00. Slowest printer on 2nd - final pages Have had this printer for over a year. Prints first page fast and efficient. However.|
|randley||6:02pm on Saturday, September 4th, 2010|
|I just ordered my printer and I love it. I have been using an HP printer, the C7160, and thought it was ok. I wanted one that scanned and copied.|
|DingoBlue||12:40am on Wednesday, August 18th, 2010|
|Good all purpose printer. Would recommend. Good looking piece of equipment. Lots of features. Produces nice pics without use of the computer.|
|mickeyrudi||11:37am on Thursday, June 17th, 2010|
|I love the wireless capability. All the functions work properly. The fax has caller ID. THE WIRELESS PRINTER IS THE BEST. Compact Design, Durable Construction, Easy Setup, Easy To Use, Fast Operation, Reliable|
|Clever Anjos||7:36am on Tuesday, June 15th, 2010|
|All in one This HP C7280 is now old technoligy. I had to spend an hour or more on the phone with a tech guy in India to get this to work at all.|
|kulju||4:48am on Monday, May 31st, 2010|
|"Downloading the software is difficult . I had to call HP onlie to help me with downloading the software on my Laptop. Also. "we brought this printer on sale. Spent over 8 hours working with HP rep (in India) to get 4X6 photos to print from non HP software. "I have been using it several times a week for the past 10 months and have never had a problem. Good color. Pictures come out spectacularly.|
|davecarter||3:17pm on Sunday, May 30th, 2010|
|Terrible Product I have had the HP Photosmart C7280 All-in-One for about 1 1/2 years. It has been a problem in some ways from the beginning.|
|jim_d||7:36pm on Monday, May 10th, 2010|
|None. I unpacked the printer and followed the quick set-up and the printer was up and running in a matter of minutes. It seems to have a problem installing the fax component.|
|wrgilmore||3:39am on Tuesday, April 27th, 2010|
|Print lab-quality, fade-resistant3 photos and laser-quality documents in six-ink color Use the 50-page automatic document feeder to fax, scan. One of the best HP Printer I have used ever, It is all about quality and the result that you need , I sugges if you wana buy the printer. Your business performances with the HP Photosmart all in one integrated printer, fax, scan and copy function.|
|delsin||10:13pm on Sunday, April 4th, 2010|
|Once installed, it works beautifully. Good luck ever getting it installed. Prints beautiful pictures Almost impossible to set up in a wireless network|
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
Use the HP Photosmart software
You can use the HP Photosmart software (Windows) or the HP Photosmart Mac software (Mac) that you installed with the HP All-in-One to access many features not available from the control panel. The software provides a fast and easy way to make prints of your photos or to purchase prints online. It also provides access to other basic software features, such as saving, viewing, and sharing your photos. For more information about the software, see the onscreen Help.
Find more information
A variety of resources, both printed and onscreen, provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support in this guide. HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One. You'll learn how the software you installed with your HP All-in-One can help you edit, organize, and print your photos. Onscreen Help The onscreen Help provides detailed instructions on features of your HP All-in-One that are not described in this Basics Guide, including features that are only available using the software you installed with your HP All-in-One. For more information, see Access the onscreen Help. Help from your device Help is available from your device and contains additional information on select topics. To access help from the control panel, press the Help button. Readme The Readme file contains the most recent information which might be not be found in other publications. Install the software to access the Readme file. www.hp.com/support If you have Internet access, you can get help and support from the HP website. This website offers technical support, drivers, supplies, and ordering information.
Access the onscreen Help
This guide describes a sampling of the features available, so you can get started using the HP All-in-One. Explore the onscreen Help that came with your device for information on all the features that the HP All-in-One supports. To access the HP Photosmart Software Help on a Windows computer 1. In the HP Solution Center, click the tab for the HP All-in-One. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. If you click Onscreen Guide, a pop-up menu appears. You can choose to open the welcome page for the entire Help system or to go specifically to the Help for the HP All-in-One. If you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Mac Help On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac Help. The HP Photosmart Mac Help appears.
6. 7. 8. 9.
To install the Mac HP All-in-One software 1. Quit all applications running on your Mac. 2. Insert the Mac CD that came with the HP All-in-One into the CD-ROM drive on your Mac. 3. Double-click the HP All-in-One installer icon. 4. In the Authenticate dialog, enter the Administrator password used to access your Mac or network. The installer software looks for HP All-in-One devices. 5. From the HP Installer dialog, select your language and the HP All-in-One you want to connect.
Follow the onscreen instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, the HP All-in-One is ready for use. To test your network connection, go to your Mac and print a self-test report to the HP All-in-One.
Load originals and load paper
You can copy or scan up to letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid on the HP All-in-One. 2. Load your original print side down in the right front corner of the glass. Tip For more help on loading an original, refer to the engraved guides along the edge of the glass.
Close the lid.
To load full-size paper 1. Pull out the input tray, and then slide the paper-width and paper-length guides to their outermost positions.
Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type.
Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Tip If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.
Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.
Push the input tray back into the HP All-in-One. Pull the output tray extender toward you, as far as it will go. Flip the paper catch at the end of the output tray extender to open the extender the rest of the way.
Note When you use legal-size paper, leave the tray extender closed.
To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray 1. Raise the output tray, and then pull out the photo tray.
Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.
Push in the photo tray, and then lower the output tray.
Avoid paper jams
To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. If you are printing labels, ensure that the label sheets are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-in-One, and cause paper jams. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP All-in-One.
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying.
Scan an image
You can start a scan from your computer or from the HP All-in-One. This section explains how to scan from the control panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer prior to scanning. On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running. Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. On a Mac, the software is always running. Tip You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One. To save a scan to a memory card 1. Make sure your memory card is inserted into the appropriate slot on the HP All-inOne. 2. Load your original print side down in the right front corner of the glass. 3. Press the Scan Menu button. 4. Press to highlight Scan to Memory Card, and then press OK. The HP All-in-One scans the image and saves the file to the memory card in the JPEG format. To scan a photo and reprint it 1. Press Reprints. 2. When prompted, load your original photo print side down on the right front corner of the glass, and then do one of the following: To reprint your original photo using the default print settings Press Print Photos. To change print settings before reprinting your original photo a. Press OK.
Press or to highlight a paper size, and then press OK. The paper size choices available vary depending on your country/region. Note Depending on the paper size you choose, you might be prompted to choose a layout for the photos on your pages.
When the Fix Faded Original? prompt appears, highlight Yes or No as appropriate, and then press OK. The HP All-in-One scans your original and shows a preview of the photo on the display. Press OK to display the selection menu. Tip If you want to print more than one copy of the selected photo, press to highlight Copies, and then press OK. Use the arrows to increase or decrease the number of copies. If you want to edit the photo before printing, press Photo, and then press OK. to highlight Edit
Press to highlight Done, and then press OK. The Print Summary screen appears. Press or to highlight one of the following options, and then press OK. Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo. By default, the Paper Type is set to Automatic and the Date Stamp setting is set to Off. If you want, you can change the defaults of these settings with the Set New Defaults option. Print Preview Displays a preview of what your printed page will look like. This enables you to verify your settings before printing and wasting paper and ink on potential mistakes. Prints your photo with the size and layout you selected.
To scan to a computer 1. Load your original print side down in the right front corner of the glass. 2. Press Scan Menu. 3. Press to highlight Scan to Computer, and then press OK. 4. If the HP All-in-One is connected to one or more computers on a network, do the following: a. Press OK to select Select Computer. A list of the computers connected to the HP All-in-One appears on the display. Note The Select Computer menu might list computers with a USB connection in addition to those connected through the network.
Press OK to select the default computer, or press to select a different computer, and then press OK. The Scan To menu appears on the display, listing the applications on the selected computer. If the HP All-in-One is connected directly to a computer with a USB cable, proceed to step 5. Press OK to select the default application to receive the scan, or press to select a different application, and then press OK. A preview image of the scan appears on your computer, where you can edit it. Make any edits to the preview image, and then click Accept when you are finished.
Follow these instructions when you need to replace ink cartridges. Note If you are installing ink cartridges in the HP All-in-One for the first time, be sure to use only the ink cartridges that came with the device. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first-time setup. If you do not already have replacement ink cartridges for the HP All-in-One, to order cartridges , go to www.hp.com/learn/suresupply. If prompted, choose your country/ region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the ink cartridges 1. Make sure the HP All-in-One is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left. If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
Ink cartridge latch for the black ink cartridge Ink cartridge latches for the color ink cartridges
Pull the ink cartridge toward you out of its slot to remove it.
Tip You can recycle low or empty ink cartridges. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing.
Press down on the gray latch until it clicks into place.
Repeat steps 2 through 5 for each ink cartridge you are replacing. Close the ink cartridge door.
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. Clean the glass Clean the lid backing Clean the exterior
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface slows down performance and affects the accuracy of some features. To clean the glass 1. Turn off the HP All-in-One, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. 4. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. Turn on the HP All-in-One.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing.
Dry the backing with a dry, soft, lint-free cloth. Caution Do not use paper-based wipes, as these might scratch the backing.
If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Caution Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device.
Turn on the HP All-in-One.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. Caution To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products.
Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:
Press to highlight Set Country/Region, and then press OK. Press to scroll through the countries/regions. When the country/region you want to use appears, press OK. to highlight Yes or No, and then press OK. When prompted, press
The wrong measurements are showing in menus on the display Cause You might have selected the incorrect country/region when setting up the HP All-inOne. The country/region you select determines the paper sizes shown on the display. Solution To change the country/region, you must reset the language settings. You can change the language settings at any time from the Preferences menu. I received a message on the display that the printer alignment failed Cause The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper). Solution Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on the display, there might be some packing material inside the HP All-in-One. Open the ink cartridge door, and check for obstructions in the device. Remove any packing materials or other obstructions. The HP All-in-One does not print Cause The HP All-in-One and computer are not communicating with each other. Solution Check the connection between the HP All-in-One and computer. Cause There might be a problem with one or more of the ink cartridges. Solution Check that the ink cartridges are installed properly and have ink. Cause The HP All-in-One might not be turned on. Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-inOne. Cause The HP All-in-One might be out of paper. Solution Load paper in the input tray.
This section contains network troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues. The computer is unable to discover the HP All-in-One I received a System Requirements Error: No TCP/IP The Printer not Found screen appears during installation I am using a cable modem without a router and I do not have IP addresses
Cause Cables are not connected properly. Solution Check the following cables to ensure they are connected properly: Cables between the HP All-in-One and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP All-in-One Internet connection (if applicable)
Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer. Solution Temporarily disable the firewall, anti-virus, or anti-spyware, and uninstall and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution Try temporarily disabling the VPN before proceeding with the installation. Note The HP All-in-One functionality will be limited during VPN sessions.
Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. Solution Try reinserting the cables. Or, if necessary, try a different cable. Cause The HP All-in-One is assigned an AutoIP address instead of DHCP. Solution This indicates that the HP All-in-One is not connected properly to the network. Check the following: Make sure all cables are connected properly and securely. If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the device. Make sure the HP All-in-One is on the correct network.
Cause The HP All-in-One is on the wrong subnet or gateway. Solution Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway.
Chapter 2 I am using a cable modem without a router and I do not have IP addresses Cause If you have a computer with a cable modem, a separate Local Area Network (LAN) for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses to the other computers and to the HP All-in-One. Solution To obtain an IP address for the computer with the cable modem Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the computer with the cable modem.
To assign IP addresses to the remaining computers and the HP All-in-One Troubleshooting and support Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One. Do not assign a static IP address.
Clear paper jams
If the HP All-in-One has a paper jam, check the rear door. To clear a paper jam from the rear door 1. 2. Turn off the HP All-in-One. Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.
Chapter 2 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Replace the ink cartridges
Ink cartridge(s) are empty Cause The indicated ink cartridge(s) are out of ink. Solution Replace the indicated ink cartridge(s) with new ink cartridge(s). For more information, see: Replace the ink cartridges
Ink cartridge(s) are expired Cause The ink in the indicated ink cartridge(s) is at the expiration date. Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty. For more information, see: Replace the ink cartridges Ink cartridge warranty information
Ink expiration near Cause The ink in the indicated ink cartridge(s) is near expiration. Solution One or more of the ink cartridges are near their expiration date. Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty. For more information, see: Replace the ink cartridges
Non-HP ink Cause The HP All-in-One detected non-HP ink. Solution Replace the indicated ink cartridge(s). HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of nonHP ink will not be covered under warranty. If you believe you purchased genuine HP ink cartridge(s), go to:
Ink cartridge is missing, incorrectly installed, or not intended for your device Cause One or more ink cartridges are missing. Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place. Cause One or more of the ink cartridges are not installed or are installed incorrectly. Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. Cause The ink cartridge is defective or not intended for use in this device. Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP customer support. Go to: www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Replace the ink cartridges Cause The wrong ink cartridge(s) are installed. Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly. To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One. For more information, see: Replace the ink cartridges Troubleshooting and support
If you have a problem, follow these steps: 1. 2. Check the documentation that came with the HP All-in-One. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: Fast access to qualified online support specialists Software and driver updates for the HP All-in-One Valuable HP All-in-One and troubleshooting information for common problems Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
For a list of support phone numbers, see the inside back cover of this guide. Phone support period Placing a call After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: Model number (located on the label on the front of the HP All-in-One) Serial number (located on the back or bottom of the HP All-in-One) Messages that appear when the situation occurs Answers to these questions: Has this situation happened before? Can you re-create it?
Chapter 2 Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Troubleshooting and support Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.
The technical specifications and international regulatory information for the HP All-in-One are provided in this section.
Software system requirements are located in the Readme file.
This section contains information about paper tray capacities and paper sizes.
Paper tray capacities
Type Plain paper Legal paper Cards Envelopes Transparency film Labels 4 x 6 inch (10 x 15 cm) Photo paper 8.5 x 11 inch (216 x 279 mm) Photo paper * * Paper weight 20 to 24 lb. (75 to 90 gsm) 20 to 24 lb. (75 to 90 gsm) 110 lb. index max (200 gsm) 20 to 24 lb. (75 to 90 gsm) N/A N/A 145 lb. (236 gsm) N/A Up to n/a Paper tray* Up to 100 (20 lb. paper) Up to 100 (20 lb. paper Up to 40 Up to 10 Up to 30 Up to 30 Up to 30 Output tray 50 (20 lb. paper) 50 (20 lb. paper) 15 or fewer Photo tray* n/a n/a Up to 20 n/a n/a n/a Up to 20 Technical information
Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Maximum capacity.
For a complete list of supported media sizes, see the printer software.
Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi Print speeds vary according to the complexity of the document Panorama-size printing Method: drop-on-demand thermal inkjet Language: PCL3 GUI Duty cycle: Up to 3000 printed pages per month
Copy resolution up to 1200x1200 Digital image processing Up to 99 copies from original (varies by model) Zoom to 400%, fit to page (varies by model) Copy speeds vary according to the complexity of the document
Image editor included Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant interface Resolution: up to 2400 x 4800 dpi optical (varies by model); 19200 dpi enhanced (software) Color: 48-bit color, 8-bit grayscale (256 levels of gray) Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Specification Height Width Depth Weight In the open position 43.6 cm (17 inches) 44.6 cm (17.4 inches) 49.9 cm (19.5 inches) 9.5 kg (21 pounds) In the closed position 18.9 cm (7.4 inches) 44.6 cm (17.4 inches) 38.7 cm (15.1 inches) 9.5 kg (21 pounds)
Power consumption: 16 watts maximum (average printing) Input voltage: AC 100 to 240 V ~ 1 A 5060 Hz, grounded Output voltage: DC 32 V===940 mA, 16 V===625mA
Recommended operating temperature range: 15 to 32 C (59 to 90 F) Allowable operating temperature range: 5 to 35 C (41 to 95 F) Humidity: 15% to 80% RH non-condensing Non-operating (Storage) temperature range: 20 to 50 C (4 to 122 F) In the presence of high electromagnetic fields, it is possible the output from the HP All-in-One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields
If you have Internet access, you can get acoustic information from the HP website. Go to: www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in a environmentally sound manner. For information on HP's Environmental product stewardship program, see the onscreen Help.
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0605-01. This regulatory number should not be confused with the marketing name (HP Photosmart C5100 All-in-One series, etc.) or product numbers (Q8211A, etc.).
Ink cartridge warranty information
The HP ink cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
Symbols/Numerics 10 x 15 cm photo paper specifications 35 A after the support period 34 B blocked print head 25 buttons, control panel 4 C cancel button 4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make a copy 12 specifications 36 customer support warranty 34 D damaged, ink cartridge 29 direction pad 5 display change language 24 change measurements 25 E envelopes specifications 35 environment Environmental product stewardship program 36
environmental specifications 36 G glass clean 20 H help use onscreen Help 6 Hewlett-Packard Company notices 2 I ink empty 30 replace soon 32 ink cartridges damaged 29 empty 30 error message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper
clean lid backing 20 replace ink cartridges 18 make a copy 12 memory cards slots 2 missing ink cartridge 29 N network finish setup O OK button 5 on button 5 P paper jams 12, 25, 28 paper sizes 35 specifications 35 paper tray capacities 35 phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications 35 print head failure 31 stalled 31 print head, blocked 25 printer found screen, Windows 9 R regulatory notices regulatory model identification number 37
L labels specifications legal paper specifications letter paper specifications lid backing, clean
M maintenance clean exterior 21 clean glass 20
reinstall software 22 replace ink cartridges 18 right arrow 4 RJ-45 plug 7 rotate button 4 router 7 S scan button 5 documents 13 photos 13 scan specifications 36 scan glass clean 20 security network, WEP key 8 setup button 4 software application, print from 16 software installation reinstall 22 uninstall 22 specifications. See technical information start copy black 5 start copy color 5 support process 33 system requirements 35 T technical information copy specifications 36 environmental specifications 36 paper sizes 35 paper specifications 35 paper tray capacities 35 physical specifications 36 power specifications 36 print specifications 35 scan specifications 36 system requirements 35 weight 36 transparencies specifications 35 troubleshoot blocked print head 25 hardware installation 23 incorrect measurements 25 jams, paper 12, 25 language, display 24
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