Auto Answer

Speed Dial buttons
Access any of the programmed Speed Dial numbers (1-99).

Operator Panel Menus

See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items.
Selecting Scan Mode Menu Items
On the operator panel, press the Mode button repeatedly until Scan is selected. Press Menu repeatedly until the menu heading you want appears on the display. Press < or > to scroll through the available menu items. Press Select when the menu item you want appears on the display to save the setting.

Scan Mode Menu Items

ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L
POWER SAVE After 30 min After 60 min Never Immediately After 10 min
CLEAR SETTINGS After 2 min Never
SET DEFAULTS Use Factory Use Current
LANGUAGE English French German Spanish Italian Dutch Brazilian Portuguese Polish Russian Greek Simplified Chinese Traditional Chinese Japanese
From this menu: Original Size
You can: Specify the size of the document on the scanner glass. NOTE: Leave this on Auto Detect (default) unless the size of the document you printed is not satisfactory.
From this menu: Power Save
You can: Select a time to begin reducing power: After 30 min (default) After 60 min Never Immediately After 10 min Select when you want your All-In-One to return to the default settings: After 2 min (default) Never Set your default settings to: Use Factory (default) Use Current Select a language for all display text.

Clear Settings

Set Defaults

Language

Selecting Copy Mode Menu Items
On the operator panel, press the Mode button repeatedly until Copy is selected. Press Menu repeatedly until the menu heading you want appears on the display. Press < or > to scroll through the available menu items. Press Select when the menu item you want appears on the display to save the setting.

Copy Mode Menu Items

BLANK PAPER SIZE Letter Legal B5 A4 A5 A6 3x5 4x6 L 2L BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L POWER SAVE COLLATE Off On After 30 min After 60 min Never Immediately After 10 min COLOR Press < or > to adjust the color intensity of the copy. CLEAR SETTINGS After 2 min Never REPEAT IMAGE 1x per page 4x per page 9x per page 16x per page

In order for faxing to function properly: The printers LINE connector ( right side connector) must be connected to an active phone line. See Setting up the Printer With Equipment on page 52 for setup details.
NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details.
If you are using fax software to fax, the printer must be connected to a computer with a USB cable.

Fax Mode Menu Items

PENDING FAXES None <#> PRINT REPORTS Activity report (the last 40 sent and received faxes) Send log Receive log Settings list RINGER TONE Low High Off ON HOOK DIAL Press Select DELAY UNTIL Do not delay Time EDIT SPEED DIAL KEY PRESS TONE Low High Off BLANK PAPER SIZE Letter A4 Legal SPEAKER VOLUME Low High Off PERSONALIZE FAX Name Number Add Remove Modify Print EDIT DATE/TIME Date Time FAX FORWARD BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency Off Forward Print & Forward ADVANCED FAX See Advanced Fax Mode Menu Items on page 27. ANSWER FAX WHEN After After After After rings rings ring rings
From this menu: Pending Faxes Print Reports
You can: Cancel any faxes that have not been sent. Print: An Activity Report (the last 40 sent and received faxes) A Send log A Receive log A Settings list (lists settings such as ringer volume, fax quality, and redial attempts) Select how a fax is received. When the Auto Answer light on the operator panel is on, the All-In-One will receive a fax automatically: After 1 ring After 2 rings After 3 rings (default) After 5 rings When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#) on the keypad.

Answer Fax When

Delay Until
Enter a specific time to send a fax. For help, see Send a Delayed Broadcast Fax on page 64. NOTE: Make sure the date and time are entered correctly before you set a specific time to send a fax. Press Select to use On Hook Dial and dial the number when you hear a dial tone. For more information, see Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) on page 64.

On Hook Dial

Ringer Tone
Choose a tone for incoming rings: Off Low (default) High Turn on or off the sound that is made when you press a control panel button. The options are: Off Low (default) High Turn the All-In-One speaker volume (affects All-In-One fax sounds) to: Off Low (default) High

Speaker Volume

From this menu: Edit Speed Dial
You can: Make the following changes to your speed dial list: Add to it Remove a number from it Modify it Print it NOTE: For more information, see Speed Dial on page 62. Edit the date and time. NOTE: Make sure you enter a number into each of the available spaces. For example, 01:00 for 1:00. Once you have entered the time, press 1 for AM, 2 for PM or 3 for 24-hour mode. Enter your name or the name of your business and your number. This information appears as a heading to identify you and your fax machine to the fax recipient. NOTE: Not available for double-byte languages. Specify the size of the paper loaded in the paper tray. Letter A4 Legal NOTE: If no asterisk (*) is present, a paper size that is not supported by fax has been selected through the copy menu.

20 sheets of banner paper

Load up to: 15 envelopes

Make sure: The print side of the envelopes faces down. The envelopes are centered in the paper support. The stamp location is in the lower left corner. The paper guides rest against the right and left edges of the envelopes. The paper guide rests against the bottom edge of the paper. You print the envelopes with Landscape orientation. You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned on the envelope. NOTE: Only one envelope can be inserted in the top envelope feeder at a time. Insert multiple envelopes in the bottom paper feeder. The print side of the cards faces down. The cards are centered in the paper support. The paper guides rest against the right and left edges of the cards. The paper guide rests against the bottom edge of the paper. You select Normal or Photo print quality. The glossy or coated side of the paper faces down. The paper is centered in the paper support. You select Normal or Photo print quality. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper. You follow the loading instructions on the iron-on transfer packaging. The print side of the transfer faces down. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper. The transfers are centered in the paper support. You select Normal or Photo print quality.
35 greeting cards, index cards, postcards, or photo cards 75 sheets of photo, coated, or glossy paper

25 iron-on transfer

75 transparencies
The rough side of the transparencies faces down. The paper guides rest against the right and left edges of the transparencies. The paper guide rests against the bottom edge of the paper. NOTE: You can load a single transparency into the paper support without removing plain paper. You select Normal or Photo print quality. The transparencies are centered in the paper support. The print side of the labels faces down into the paper support. The top of the labels feeds into the printer first. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper.

35 sheets of labels

Load up to: 150 sheets of custom size paper
Make sure: The print side of the paper faces down. Your paper fits within these dimensions: Width 76-216 mm 3.0-8.5 inches Length 127-432 mm 5.0-17.0 inches The paper is centered in the paper support. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper. The front of the letterhead faces down. The top of the letterhead feeds into the printer first. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper.

Click Start All Programs (or Programs) Accessories Communications Fax. Click Fax Console or Fax Service Management. View received faxes in the Inbox; view sent faxes in Sent Items.
View the Status of a Fax Using Fax Console or Fax Service Management 3
Click Start All Programs (or Programs) Accessories Communications Fax. Click Fax Console or Fax Management Services. The following folders appear.: Incoming faxes currently being received Inbox faxes that have been received Outbox faxes scheduled to be sent Sent Items faxes successfully sent
Click the folder of your choice. Click the fax in the right pane for which you want to view the status, and then click Preferences or Properties. Click the General tab and view the Status line. Click Close when you are finished.

Speed Dial

To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 79 individual fax numbers can be stored, or 20 groups that can hold up to five phone numbers each.
Create a Speed Dial List From the Operator Panel
Press Mode until the Fax LED is lit. Press Menu until you see EDIT SPEED DIAL. If the current option is Add, press Select. Press > to scroll, if necessary.
Enter a two-digit speed dial number from 01 to 79, and then press Select. Enter the fax number, and then press Select. Enter the name using the keypad.
Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears. Press > to move to the next character space.
NOTE: To enter a space between words, press > twice.
Repeat the previous steps until you are finished entering text.
Press Select when you are finished. Saved appears on the display.
Create a Speed Dial List From the Computer
Click Start All Programs (or Programs) Dell Printers Dell Photo AIO Printer 962 Printer Setup Utility. Click the Speed Dial tab. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.
Create a Group Dial List From the Operator Panel
Press Mode until the Fax LED is lit. Press Menu until you see EDIT SPEED DIAL. If the current option is Add, press Select. Press > to scroll, if necessary. Enter a two-digit speed dial number from 80 to 99, and then press Select. Enter the first fax number, and then press Select. Press 1 to enter another number. Enter the next fax number, and then press Select. After you have entered all of the group fax numbers (up to five), press 2 to enter the group list name. Enter the name using the keypad.
Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears. Press > to move to the next character space.

Using Auto Fax Convert

If you are faxing a color document to a fax machine that can only print black and white, or if you are faxing high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO 962 can automatically adjust the fax you send. To turn on Auto Fax Convert:
On the operator panel, press Mode repeatedly until Fax is selected.
Press Menu until ADVANCED FAX appears on the display, and then press Select. Press Menu until AUTO FAX CONVERT appears on the display. Press > until On appears on the display, and then press Select.
Understanding the Software
The printer software includes: Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information) Dell All-In-One Center (for scanning, copying, and faxing) Printing Preferences (for printing) Dell Picture Studio v2.0 (for managing, editing, displaying, printing, and converting photos and other types of images)
Using the Dell Printer Solution Center
Three tabs on the Dell Printer Solution Center provide you with a variety of printing options. Advanced tab Printing Status button - Click this button to see your options for displaying printing status information on your screen. About button - Click this button to view software version information. Networking button - Click this button to see your networking options.
Maintenance tab Use Color Cartridge for all Black printing icon - Click this icon and follow the instructions on the screen to use your color cartridge for black printing.
NOTE: You cannot do this if a photo cartridge (sold separately) is installed.
Contacts tab Customer support website - www.support.dell.com. Order ink or supplies - directs you to Dells cartridge ordering website, www.dell.com/supplies. Dell Printer Service Tag number - displays your printer Service Tag number.
To access the Dell Printer Solution Center: Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell Printer Solution Center.
Using the Dell All-In-One Center
The Dell All-In-One Center allows you to: Scan, copy, fax, and perform creative tasks. Select where you want to send the scanned image. Select the quantity and color of your copies. Access troubleshooting and maintenance information. Preview images you want to print or copy. Manage photos (copy them to folders, print them, perform creative copying).
To access the Dell All-In-One Center: Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell All-In-One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative Tasks, and Preview.
In this section: Scan or Fax You can: Select the program where you want to send the scanned image. Select the type of image being scanned. Select how you will use the scan. Select Fax Now. NOTE: Click See More Scan Settings to view all settings. Select the quantity and color of your copies. Select a quality setting for your copies. Adjust the size of the scanned area. Lighten or darken your copies. Enlarge or reduce your copies. NOTE: Click See More Copy Settings to view all settings.

In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio: Paint Shop Photo Album Click Start Programs Dell Picture Studio v2.0 Paint Shop Photo Album 4 Paint Shop Photo Album Dell Picture Studio Home Click Start Programs Dell Picture Studio v2.0 Dell Picture Studio Home Dell.Shutterfly.com - Online Print Service Click Start Programs Dell Picture Studio v2.0 Dell.Shutterfly.com - Online Print Service
Ink Cartridge Maintenance

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9.
Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" on page 2. Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
Turn on your printer. Lift the printer unit
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Press down on the ink cartridge lever to raise each ink cartridge lid.
Remove the old ink cartridges.
Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge (sold separately) and a color cartridge.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier

photo or black cartridge

Snap each lid closed.

Close the printer unit

An alignment page prints.

Aligning Ink Cartridges

Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Select button. The alignment page begins printing. During printing, the operator panel display reads Alignment Page Printing. When complete, the message reads Auto Alignment Complete. Your ink cartridges are now aligned for optimal print quality.
You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy. To align the ink cartridges:
Load paper in the paper support. For more information, see "Loading Paper" on page 34. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell Printer Solution Center. Click the Maintenance tab Click Align to fix blurry edges. Click Print. The ink cartridges align when the page prints.

If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Uninstall Dell AIO Printer 962. Follow the instructions on the computer screen to remove the printer software. Restart your computer before installing the software again. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software. If the installation screen does not appear:
In Windows XP click Start My Computer. , In Windows 2000, double-click My Computer from your desktop. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
When the printer software installation screen appears, click Install or Install Now. Follow the instructions on your screen to complete the installation.

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET. DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start Control Panels Printers and Other Hardware Printers and Faxes. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option. Windows Click Start Settings Printers. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it. C H E C K F O R F L A S H I N G L I G H T S O N T H E P R I N T E R For more information, see "Error Messages and Lights" on page 84. ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER AND TAPE FROM EACH CARTRIDGE. M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y For more information, see "Loading Paper" on page 34.
P R I N T E R W O N T P R I N T A N D P R I N T J O B S A R E S T U C K I N P R I N T Q U E U E Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: 1 Click Start Settings Printers and Faxes and if you see multiple printer objects for your Dell printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on. 2 Print a job to each one of these print objects to see which print object is active. 3 Set the active print object as the default printer. by right-clicking on it in the Printers and Faxes window. 4 Delete the other copies of the print object by left clicking on each and pressing the Delete button. NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computers USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

Clear paper jam

Clear ADF jam
A paper jam exists in the ADF.
Load Paper then Press Select Left cartridge missing. Insert Black or Photo cartridge
Your printer is out of paper.
The Black or Photo ink cartridge is missing.
Error Message: Right cartridge missing. Insert Color cartridge Left cartridge incorrect
What it indicates: The Color ink cartridge is missing.
Solution: Install a Color ink cartridge. For more information, see Replacing Ink Cartridges on page 71. Remove the cartridge and install the correct Black or Photo cartridge for your printer. For more information, see Replacing Ink Cartridges on page 71. Remove the cartridge and install the correct Color cartridge for your printer. For more information, see Replacing Ink Cartridges on page 71. Reinstall the ink cartridges. For more information, see Replacing Ink Cartridges on page 71. Disconnect and then reconnect the printer power cable. Press the Power button to reset, and then resend your print job. Turn off the printer, wait a few seconds, and then turn on the printer. Check the paper paths for obstructions, and then press the Power button to reset. For more information, see Check for a paper jam on page 82. Disconnect the device or check the USB mode setup. Refer to the documentation that came with your digital camera for more information.
The wrong ink cartridge is installed in the left cartridge carrier.
Right cartridge incorrect
The wrong ink cartridge is installed in the right cartridge carrier.

Cartridge error

There is a problem with the ink cartridges or the print heads.

Data error

Data error or incomplete data.

Scan error

Scan carrier error.

Paper feed error

A paper feed error has occurred.
Device Not Supported. Please Disconnect
The attached device is not supported, or the Pictbridge-enabled digital camera is not set to the correct USB mode.
Error Message: Communications error message
What it indicates: The printer is not communicating with the computer.
Solution: Disconnect and then reconnect the USB cable. Disconnect and then reconnect the printer power cable. Restart the computer. Remove and reinstall the printer software. See Removing and Reinstalling Software on page 78.

Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852
General Support General Support General Support Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect and PowerVault) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division
Country (City) International Access Code Country Code City Code India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 33 8044
Technical Support Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/SalesFax Switchboard
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 821 1-800-682-12

Jamaica

General Support (dial from within Jamaica only)
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Website: support.jp.dell.com Technical Support Technical Support outside of Japan Customer Care Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard toll-free: 0120-981-690 044-556-3468 044-556-4240 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-2194-6202 2194-728-728-728-728-728-4600 or 512 728-3772

Latin America

Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: 4949 toll-free: 0800 581

Macao Country Code: 853

Technical Support Customer Service (Penang, Malaysia) Transaction Sales
Country (City) International Access Code Country Code City Code Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 4949 toll-free: toll-free: 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519
Technical Support Customer Service Transaction Sales Corporate Sales Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles General Support General Support
Country (City) International Access Code Country Code City Code Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20
Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 50

Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.
Payment Terms; Orders; Quotes; Interest. Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.
Shipping Charges; Taxes; Title; Risk of Loss. Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).
Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer. Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software. DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction. IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P One Dell Way, Round Rock, Texas 78682.,

multi-page poster, 42 multiple copies, 70
index cards loading, 35 ink cartridges aligning, 74 cleaning, 75 replacing, 71 iron-on transfers loading, 35 nozzles, ink cartridge cleaning, 75
OCR, edit document text, 49 on hook dial, 64 operator panel copying with, 43 using, 15

left arrow button, 17

Quality/Copies tab, 70
creating from the operator panel, 62 using, 64 support contacting Dell, 90
reinstalling software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17
transparencies loading, 35 troubleshooting error messages and lights, 84 general, 80 setup, 77
safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media cards, 35 envelopes, 35 glossy, 35 greeting cards, 35 index cards, 35 iron-on transfers, 35 photo cards, 35 photo paper, 35 postcards, 35 transparencies, 35 speed dial list, 62 creating from the computer, 63

warranty, 110

Dell Photo All-in-One Printer 962
DELL MAKES IT EASY TO BUY, USE AND OWN PRINTERS
Enjoy COLOUR printing, scanning, faxing and photocopying plus photo features, with Dells new performance powerhouse; the Dell Photo All-in-One Printer 962. It delivers fast performance with up to 22 pages per minute (ppm) in black and 15 ppm in colour. Actual print speeds will vary with use. Enjoy the freedom and convenience of wireless with the optional Dell Wireless Printer Adapter 3300. The 3300 allows you to share your multifunction printer on your wireless network and removes the requirement to keep your PC on 24 hours a day to share your printer, fax or scanner. The new automatic document feeder allows hassle-free scanning and photocopies without ever lifting the scanner lid. The built-in 33.6Kbps fax/modem allows multi-page fax capabilities and standalone fax capability. The 962 creates impressive-looking documents and fantastic pictures with print resolutions up to 4800 dpi, and the 48-bit flatbed scanner can scan documents and photos with great accuracy and vivid colour. When combined with the PictBridge connection and optional photo cartridge, the 962 is the perfect match for your Dell computer in both appearance and performance. The 962 has an automatic paper sensor that can sense plain paper, photo paper or transparencies. It automatically adjusts the print settings to deliver optimal print quality. Moreover, you need never run out of ink again because the 962 uses the Dell Ink Management System. This system monitors printer ink levels proactively and notifies you before you run out of ink. It comes with Dells industry-recognised service and support including one-year Next-Business-Day Exchange Service1.
Easy to buy Dell Direct Advantage: purchase online or through our professional sales team Exceptional performance for price Easy to use Pre-loaded drivers for quick plug-and-play setup (when ordered with a Dell system) Dell Ink Management System Easy to own Convenient ink ordering and delivery Industry-leading Dell service and support Single point of accountability
The Dell Photo All-in-One Printer 962 delivers:
Outstanding performance Fast printing up to 22 pages per minute (black) or 15 ppm (colour) 4800 x 1200-dpi photo-quality resolution for incredible-looking documents and stunning photos Print direct from your digital camera via PictBridge connection Stand-alone digital copier for text documents, photos and graphics in brilliant photo-quality colour High-performance scanning; scan documents directly to email, favourite applications or hard drive Stand-alone fast faxing in black or colour with built-in 33.6Kbps fax modem Hands-free multiple-page photocopying and faxing with built-in 50-page Automatic Document Feeder (ADF) Wireless option allows you to send scanned images to your PC wirelessly Easy to use
Easy ink installation using drop-in cartridge design Optical Character Recognition (OCR) software allows scanning of printed documents for editing with your favourite word processor Easy management Connect easily through the USB port Dell Ink Management System tells you when you are low on ink Dell Picture Studio Software is included to edit your scanned images easily Quality Dell Service & Support One-year Next-Business-Day Exchange Service1 Two- and three-year Extended Service options Limited two-year ink cartridge warranty Convenience Easy-to-get ink Order ink online with Dell Direct link to website from low ink alert Delivery included at no additional cost
Effortless setup and installation pre-loaded printer drivers when purchased with a Dell system Auto paper sensor that senses plain paper, photo paper and transparencies without sacrificing speed or other copying features

Optional Dell Wireless Printer Adaptor 3300
Exceptional performance. Easy as
Visit www.euro.dell.com for more information.
NEVER RUN OUT OF INK AGAIN!
The Dell Ink Management System monitors ink levels and notifies you before you run out of ink and gives you a direct link to Dell online for easy ordering.

Features Description

Product type Functions supported Print speed Print resolution Scanner type Scanner resolution and depth Copier type Fax type Automatic document feeder Documentation and drivers Operating panel languages Media sizes supported Media types supported Input capacity Output capacity Ink cartridge type Cartridge/printhead Colour multifunction inkjet printer Print, copy, scan and fax Up to 22 pages per minute (ppm) black or 15 ppm colour Up to 4800 x 1200 dots per inch (dpi) maximum Integrated flatbed scanner with adjustable and removable lid Resolution 600 x 2400 dpi, (19,200 dpi interpolated), 48-bit colour depth Digital Integrated fax modem (33.6Kbps) with telephone adaptor Capacity 50 sheeets for automatic scanning, faxing or copying English, French, German, Italian or Spanish (other language support being added please check with Dell at point of order) English, French, German, Italian or Spanish available A4, A5, A6, letter, legal, B5, L, 2L, postcard (4" x 6" 102 x 152 mm), index card (3" x 5" 76mm x 127mm), custom size (216mm x 432mm max.), banner Standard printer paper, inkjet photo paper, card stock, labels, envelopes 100 sheets 50 sheets Dell 962 print cartridges colour or black-only (one black and one colour cartridge shipped with printer), optional photo cartridge available Each ink cartridge includes a printhead in the cartridge Three-colour (cyan/magenta/yellow), three-picolitre droplet printing system Included on printer driver Available through Dell online or by telephone USB (cable not included) & PictBridge ports Dell Wireless Printer Adaptor 3300 (802.11b/g bi-directional wireless communication) Microsoft Windows XP, Microsoft Windows 2000 Printer drivers and utility software include Paint Shop Photo Album, fax software, Dell Ink Management System, Optical Character Recognition (OCR) software Input 100-240VAC 50/60Hz 303mm H x 498mm W x 419mm D operating position 10.2kg 12 months Next-Business-Day Exchange Service1 Upgrades to two- and three-year Next-Business-Day Exchange Service1 available

SERVICE AND SUPPORT

One year of Next-Business-Day Exchange Service1 is standard on your 962 and provides you with a replacement printer on the next business day, limiting potential downtime
You can upgrade your Next-Business-Day Exchange Service1 to up to three years
You can use the Dell Online Support site for the most up-to-date drivers and technical information about your printer

Colour cartridge details Low ink warning Additional ink Connectivity Wireless option

RECYCLING MADE SIMPLE

Recycling printers with Dell is easy, safe and no charge to the customer. Visit www.dell.com/recycling for details. Each Dell printer includes instructions for returning an old printer for recycling Dell pays shipping charges for printer recycling
Supported Operating Systems (OS) Software included
Power supply Dimensions (mm) Weight Standard service Service options

303mm H

419mm D 498mm W
Subject to availability. Specifications are correct at the date of publication and may change without notice. Errors and omissions excepted. No part of this document forms part of a contract. Dells Terms and Conditions of Sale and Service apply and are available on request and at www.euro.dell.com. 1. Replacement part or unit will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day called placed with Dell. Defective unit must be returned. Replacements may be refurbished. Dell, the Dell logo and Dell Ink Management System are registered trademarks or trademarks of Dell Computer Corporation. Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation. Paint Shop and Photo Album are trademarks of Jasc Software, Inc. Dell disclaims proprietary interest in the trademarks and names of others. 2004 Dell Computer Corporation. All rights reserved. EU894/20October2004