US English 400 manual

05.06.1997 04.44 pm

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DeskJet 400 Series Printer

Users Guide

ENGLISH

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Acknowledgments
ColorSmart is a trademark of Hewlett-Packard Company. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation.

Table of Contents

1 Getting Started
Packing List. 1 Printer Features. 1 STEP 1: Connecting the Power Adapter. 2 STEP 2: Connecting the Parallel Cable. 2 STEP 3: Loading Paper. 2 STEP 4: Installing a Print Cartridge. 3 STEP 5: Installing the Printer Software. 3-4 Getting Help. 4

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
2 Getting the Most Out of Your Printer
Loading Other Size Paper. 5 Loading Envelopes, Labels, and Thick Paper. 5 Changing Print Cartridges. 6 Printing in Color and Grayscale. 7

Print History

Edition 1 May 1997 Copyright 1997 by Hewlett-Packard Company

3 Solving Problems

Problem-Solving Guidelines. 8 Frequently Asked Questions. 8 When the Printer Does Not Print. 9 When the Lights Blink. 9 When Paper Is Jammed in the Printer. 10 When Paper Is Not Loading. 11 When the Print Quality Is Not Satisfactory. 11-12 When the Ink Nozzles Are Clogged. 12

4 Appendices

Customer Support. 13 Printer Specifications. 15-16 HP Supplies. 17 Regulatory Notices. 18 HP Limited Warranty Statement. 19 Printing from DOS. 20

Page 1

Getting Started

Packing List

1. HP DeskJet 400 series printer 2. Black print cartridge 3. Users guide 4. Power adapter 5. Printer software diskette 6. Print cartridge storage container

Printer Features

1. Power button ( ) 2. Paper Feed button ( ) 3. Change Cartridge button ( ) 4. Paper size selector (A4 / LTR) 5. Paper width guide 6. Paper tray 7. Paper separator 8. Print cartridge holder 9. Envelope lever ( 10. Printer door 11. Manual feed slot 12. Power socket 13. Parallel port 14. Cable track

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STEP 1: Connecting the Power Adapter
1. Plug the power adapter connector firmly into the printers power socket. 2. Plug the other end of the power adapter cable into a grounded electrical outlet.
4. Connect the computer end of the parallel cable to the parallel port on your computer and tighten the screws on the connector.
To locate the parallel port on your computer, refer to the users guide for your computer.

STEP 3: Loading Paper

The HP DeskJet 400 series printer prints on plain paper and other paper types. Most plain paper used for photocopying yields good results. See page 14, Recommended Printable Weight for information on other paper types you can use. See also page 5 for information on loading other size paper, envelopes, labels, and thick paper.
1. Open the paper tray. 3. If the electrical outlet is on the same side as the parallel port on the printer, fit the power cable into the cable track so that the power cable is neatly housed in place. 2. Extend the paper tray to either the LTR (US Letter) mark. 3. Switch the paper size selector (A4 / LTR) to LTR.

A 0m 40 V 30

STEP 2: Connecting the Parallel Cable

You must purchase separately a parallel cable to connect your printer to your computer. Use any highquality parallel printer cable, or order HP part no. C2950A or C2951A from your local HP dealer.
1. Make sure the printer and the computer are turned off. 2. Connect the printer end of the parallel cable firmly to the parallel port on the printer. 3. Snap both clips into the notches on the connector.
4. Insert a stack of paper squarely into the paper tray, print side down, until it can go no farther.
Note: If you are loading letterheads or HP transparencies, insert them print side down, with the top of the page going into the printer first.
5. Move the paper width guide so that it presses lightly against the paper stack.

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STEP 4: Installing a Print Cartridge
Note: Use the black print cartridge (HP part no. 51626A) supplied with the printer, or the color print cartridge (HP part no. 51625A) which you can purchase separately. You can use only one of these print cartridges at one time.
1. Press the Power button ( ) to turn the printer on.
6. Push the green top in until the print cartridge snaps into place.
7. Close the printer door. 8. Press the Change Cartridge button ( ).
2. Open the printer door.
Note: If you did not install a recommended print cartridge, the print cartridge holder will move back to the loading position, and the Change Cartridge light will continue to blink. CAUTION: The ink in the print cartridge has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with your printer. Damage to the printer or the print cartridge resulting from modifying or refilling the print cartridge is not the responsibility of Hewlett-Packard.
CAUTION: The star wheels on the printer door have sharp edges. Make sure your hand does not come in contact with the star wheels.
3. Remove the print cartridge from its box. 4. Gently remove the tape(s) covering the ink nozzles. Be careful not to touch the ink nozzles or the copper contacts. 5. Insert the print cartridge into the holder at an angle such that the green top is tilted toward you. The arrow on the print cartridge should be pointing toward the inside of the printer.
STEP 5: Installing the Printer Software

In a Windows Environment

To install the printer software, you need 8 MB of RAM with Microsoft Windows 95 or 4 MB of RAM with Windows 3.1 installed in your computer. Refer to page 15, Hardware Compatibility for hardware requirements.
Note: The HP DeskJet 400 series printer is not supported in network configuration.
Before you can use your printer, you must install the printer software.
1. Perform all procedures given earlier in this section. 2. Turn on the printer, then turn on the computer. 3. Close any screen saver or other software programs that are open and running in the background on your computer. To close software programs, follow these steps: For Windows 95 Simultaneously press the Ctrl+Alt+Del keys. Then Highlight a program on the Close Program list and choose End Task. Repeat these steps until only the Explorer is listed.

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For Windows 3.1x Simultaneously press the Ctrl+Esc keys. Then highlight a program on the Task List screen and choose End Task. Repeat these steps until only the Program Manager is listed.
Note: You must restart Windows to initialize the printing software. Until Windows 3.1 is restarted, the printer will not perform as expected.

DOS Printing

Note: You do not need to install the DJPMenu software if you are printing from your Windows applications.

Windows 95:

To install the Windows 95 printer software, use the following procedure:
1. Start Microsoft Windows 95. 2. Windows 95 should recognize the attached printer as a newly added piece of hardware and walk you through the installation instructions. If a screen with instructions does not appear, do the following: 3. Click on the Start button. 4. Choose Setting in the Start menu. 5. Click Printers in the Setting menu. 6. Click Add Printer in the Printers menu. 7. Follow the Wizard instructions that appear on the screen. 8. Choose Local Printer. 9. Click Have Disk. 10. Insert the HPs PrintSmart for Windows disk into the disk drive of your computer. 11. Select the disk drive and press OK.
Use the DJPMenu software to define or change the settings on the DeskJet 400 series printer if your DOS applications do not allow you to do so.
Note: The DJPMenu software requires that your printer is connected directly to the parallel port of your computer. Refer to page 14, Hardware Compatibility for hardware requirements.
1. Insert the HPs PrintSmart for Windows disk into drive A. 2. At the DOS prompt (A:\>), type A:\INSTALL and press ENTER. 3. Follow the instructions on the screen. 4. To run the DJPMenu software, type C:\DESKJET\DJPMENU at the DOS prompt. 5. For more updated information on the DJPMenu software, please refer to the file C:\DESKJET\DJPMENU.TXT that you have just installed.
Note: You must restart Windows to initialize the printing software. Until Windows 95 is restarted, the printer will not perform as expected.

Windows 3.1:

To install the Windows 3.1 printer software, use the following procedure:
1. Start Microsoft Windows and ensure no Windows applications are running. 2. Click File in the Program Manager window menu. 3. Click Run in the File menu. 4. Insert the HPs PrintSmart for Windows disk into the disk drive of your computer. 5. Type your disk drive address (for example, A:\), followed by SETUP, in the command line box. Then click OK. 6. Follow the instructions that appear on the screen to complete the installation of the printer software.
Selecting a printer software for the HP DeskJet 400 series printer in each DOS software program that you use ensures the best support for your printer. If the printer software for the HP DeskJet 400 series printer is not available within your program, select the printer software for the HP DeskJet 500C printer.

Getting Help

The printer software contains an online help that describes how to use the dialog boxes. Whenever you move the cursor over a setting in the dialog box, a short description of the setting will be displayed at the bottom of the dialog box. You can invoke the online help by clicking the Help button in the Print dialog box. If you encounter a problem with the printer, you can also refer to Solving Problems which starts on page 8.

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Getting the Most Out of Your Printer

Loading Other Size Paper

Legal, Executive, and B5 size paper must be fed into the printer manually, one by one, from the back of the printer. See page 15, Printable Paper Sizes for the paper sizes that you can print.
Note: If you are loading letterheads or HP transparencies from the back of the printer, insert them print side up, with the top of the page going into the printer first.
1. Ensure that you have selected Manual Feed in the Printer Setup dialog box. 2. Open the paper tray.
Loading Envelopes, Labels, and Thick Paper
Envelopes, labels, and thick paper must be fed into the printer manually, one by one and print side up, from the back of the printer. See page 15, Printable Paper Sizes for the envelope sizes that you can print.
1. Ensure that you have selected Manual Feed in the Printer Setup dialog box. 2. Open the paper tray. 3. Open the printer door and switch the envelope lever ( / ) to Envelope ( ). Then close the printer door.
4. Align the envelope, label, or thick paper against the respective molded lines on the manual feed slot. Insert the envelope, label, or thick paper until the printer pulls it in. 3. Align the paper against the molded line on the manual feed slot (on the back of the printer). Insert the paper until the printer pulls the paper in.

LTR A4

5. Access the print command from your computer.
4. Access the print command from your computer.
Note: Remember to switch the envelope lever to paper ( )after you have finished printing envelopes, labels, or thick paper. For optimal print quality, ensure that the envelope lever is adjusted according to what you want to print.

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Changing Print Cartridges
The HP DeskJet 400 series printer takes any one of the following print cartridges at a time: black print cartridge (HP part no. 51626A) or color print cartridge (HP part no. 51625A). See your local HP dealer or office supply store to purchase the color print cartridge.
1. Open the printer door.
Using the Print Cartridge Storage Container
You can use either the black print cartridge supplied with the printer (HP part no. 51626A), or you can use the color print cartridge purchased separately (HP part no. 51625A). However, you can only use one of these print cartridges in the printer at one time.

Note: Always store the print cartridge that is not currently being used in the storage container. The storage container protects the ink nozzles from damage and prevents the ink from drying out while the print cartridge is not in use. This prolongs the life of the print cartridge, protecting your investment.
2. Press the Change Cartridge button ( ) to move the print cartridge holder to the middle position.
1. To store the color print cartridge, make sure the arrow on the top of the color print cartridge points toward the cartridge clip at the back of the storage container. 2. To store the black print cartridge, make sure the arrow on the top of the black print cartridge points toward the cartridge clip on the left of the storage container. 3. When removing a print cartridge from the storage container, be sure that the cartridge clip is disengaged, then lift the print cartridge out of the storage container.
3. Remove the print cartridge by pulling it by its green top.
4. To install another print cartridge, follow steps 4 through 8 on page 3.

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Printing in Color and Grayscale
The HP DeskJet 400 series printer is designed to print in color using the optional color print cartridge purchased separately. See your local HP dealer or office supply store to purchase the color cartridge (HP part no. 51625A). When you select Print from your software application, HPs ColorSmart technology (which is built into the printer) scans your document and automatically adjusts the color settings for great-looking output. For each type of object on the page text, simple graphics, or complex images ColorSmart chooses just the right color settings for optimum results. In most cases, ColorSmart provides the best output, so you dont have to select other color options. You can, however, override the ColorSmart choices whenever you wish and select exactly the color settings you want from the options available in the printer software. When printing with the optional color cartridge, the black that appears, called composite black, is a mixture of the cyan, yellow, and magenta inks. The darkness of the composite black depends on the intensity settings and the print quality mode selected through your printer software. Use the darkest intensity and the highest print quality available to produce the blackest composite black. For printing documents with the color print cartridge, remove the black cartridge from the printer, store it in the storage container, insert the optional color cartridge in the printer, and print your color document.

How should paper be loaded into the printer?
First, switch the paper size lever on the left bottom corner to the correct paper setting, either LTR or A4. Then insert the paper into the paper tray until it can go no further. Finally, move the paper width guide, located on the tray, so that it presses lightly against the paper stack.
What do I do if I get a paper path error?
To clear the paper path error:
1. Turn off the printer. 2. Remove the paper from the paper tray. 3. Remove the printer door by grasping it by its sides, then pulling the door up. 4. Carefully pull the paper out of the printer.
Is the sound the printer makes when it starts working normal?
Yes, when the printer functions properly, a sound occurs when you turn the printer on and also when it picks up paper. The sound when you turn the printer on is the print cartridge finding its starting position. The sound when the printer picks up paper is due to the activation of the printer mechanism.
To avoid paper path errors, be sure to set the paper size lever to the correct setting and to move the paper width guide so that it presses lightly against the paper stack. Also, be sure to feed paper that is heavier or lighter than 16 to 24 lb from the back of the printer manually.

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When the Printer Does Not Print
The printer shows no response at all to the print command.
You may be using a wrong parallel cable or the parallel cable may be defective. Use one of the following parallel cables: HP part no. C2950A or C2951A.
The printer is not properly connected to the power source. Make sure the printers power adapter is firmly plugged into the printer and into the wall power outlet. The printer is off. Press the Power button ( ) until the Power LED lights up. The printer is not properly connected to the computer. Make sure the interface cable is firmly connected to the parallel port of the printer and the computer. You may be using a wrong parallel cable or the parallel cable may be defective. Use any of the following parallel cables: HP part no. C2950A or C2951A. Your printer is not selected as the current or default printer. Select your printer using the Printer Setup menu in your software program. Alternatively, select your printer from Printers in the Control Panel.

When the Lights Blink

A. The Change Cartridge light is blinking.
Note: The Change Cartridge light blinks when the holder is in the middle position; this is NOT an error condition. In other cases, one of the following is true:
You may be printing a black document with a color print cartridge, or vice-versa. Change the print cartridge accordingly. No print cartridge has been loaded. Load a print cartridge. (See page 3, STEP 4: Installing a Print Cartridge.) The print cartridge is improperly installed in the printer. Remove the print cartridge and then reload the print cartridge. A wrong print cartridge has been loaded. See page 3, STEP 4: Installing a Print Cartridge for a list of print cartridges you can use.

The printer appears to be printing, but nothing prints on the paper.
The ink nozzles of the print cartridge are covered by a sealing tape. Remove the tape(s). See page 3, STEP 4: Installing a Print Cartridge. The ink nozzles of the print cartridge are clogged with dried ink. See page 12, When the Ink Nozzles Are Clogged. The print cartridge is out of ink. Use a new print cartridge.
B. The Paper Feed light is blinking.
The printed page looks incomplete or has odd-looking characters.
Your printer is not selected as the current or default printer. Select your printer using the Printer Setup menu in your software program. Alternatively, select your printer from Printers in the Control Panel. The printer is not properly connected to the computer. Make sure the interface cable is firmly connected to the parallel port of the printer and the computer.
No paper has been loaded or the printer is out of paper. To load paper, see page 2, STEP 3: Loading Paper. Paper is not loading. See page 11, When Paper Is Not Loading. After loading paper, press the Paper Feed button ( ) to continue printing.

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C. All the three lights are blinking.
5. Open the paper separator (the flap that separates the printed pages from the blank sheets) by pulling it toward you. With the paper separator out of the way, your fingers will have a better grip on the jammed paper.
Paper is jammed in the printer. To clear the jam, see below, When Paper Is Jammed in the Printer. If there is no paper jam, turn the printer off and then on again. If the three lights still blink, call the Customer Support Center.
6. Grip the jammed paper firmly by its sides and pull it out slowly.
When Paper Is Jammed in the Printer
To clear the paper jam, perform the following steps:
1. Turn off the printer. 2. Remove the paper from the paper tray.
7. After clearing the paper jam, close the paper separator.
3. Open the printer door.
8. Re-attach the printer door by first placing the door flat on the paper tray. Then align the hinges on the printer door with the pins on the printer. Press the printer door down until the printer door clicks into place. 4. Remove the printer door by grasping it by its sides and then pulling the door up. (Use your thumbs to hold down the printer while pulling the door.)
9. Close the printer door. 10. Load paper and try printing again.

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When Paper Is Not Loading
Paper does not feed into the printer properly.
Printing is slanted on the A4 size paper.
Re-load the paper. See page 2, STEP 3: Loading Paper. You are printing on a US Letter size paper, but the paper size selector (A4 / LTR) is set to A4. Or you are printing on an A4 size paper, but the paper size selector (A4 / LTR) is set to LTR (US Letter). Adjust the paper size selector (A4 / LTR) according to the paper size. Too many sheets of paper were loaded. Remove some paper. Paper is damaged, wrinkled, or curled. Replace paper with a new stack. Some paper in the stack may be of a different type, size, and weight. Make sure the paper in the stack are of the same type, size, and weight.

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The printed page looks faded.

Some colors are missing.

You are printing on paper, but the envelope lever ( / ) behind the printer door is set to envelope ( ). Adjust the lever to paper ( ). The ink nozzles are clogged. See When the Ink Nozzles Are Clogged on this page. The print cartridge is running out of ink. Use a new print cartridge. You may be printing a black-only document with a color print cartridge. Increase the intensity setting or use a black print cartridge.
The ink nozzles are clogged. Clean the print cartridge. (See When the Ink Nozzles Are Clogged below.) The color print cartridge has run out of one or more color ink. Use a new color print cartridge.
When the Ink Nozzles Are Clogged
Prolonged exposure to air may cause ink crust to form on the ink nozzles of the print cartridge. You can try to clear the crusted ink from the print cartridge, as follows:
Note: Ink may stain your hands or clothing.
1. Hold the print cartridge by its green top. Using a water-damp cloth, gently and slowly wipe the dried ink off the print cartridge nozzles into a trash container. Repeat this step, using a clean portion of the damp cloth to wipe residual ink off the nozzles.
Characters, dots, or lines are missing or are incomplete.
The print cartridge is running out of ink. Use a new print cartridge. The ink nozzles of the print cartridge may be clogged. Clean the print cartridge. (See When the Ink Nozzles Are Clogged on this page.)
Ink coverage is inconsistent.
The ink nozzles of the print cartridge may be clogged. Clean the print cartridge. (See When the Ink Nozzles Are Clogged on this page.) The paper may not be suitable for the printer. Try another paper type. 2. Install the print cartridge in the printer and load paper in the paper tray. 3. Turn off the printer. 4. While pressing the Change Cartridge button ( ), press the Power button ( ) to activate the cleaning process. A page will then be printed. If the print quality is unsatisfactory, the print cartridge may be out of ink. In this case, use a new print cartridge.
Too much ink on the printed page.
The paper may not be suitable for the printer. Try another paper type. You may be printing a black-only document with a color print cartridge. Decrease the intensity setting or use a black print cartridge.
A color page is printed in black.
A black print cartridge is installed in the printer. Use a color print cartridge. Select Automatic in the ColorSmart dialog box and make sure the Print in Grayscale box is not checked.

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Appendices

Customer Support

The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance.

Printer Software

Printer software allows your printer to talk with your computer. (Printer software is also referred to as a printer driver or a printer file.) If you need to replace or upgrade a printer driver, you have several options:
Download the driver by accessing CompuServe, America Online, or HPs Web site, as previously described. Download the driver from the HP Bulletin Board. Youll need a modem and communications software, set to N, 8, 1. Dial (208) 344-1691 and choose from the menus provided. If you dont have access to CompuServe, America Online, or the World Wide Web, you can get a new driver (if one is available) on disks. HP provides Windows 3.1, 3.11, or Windows 95 printer drivers and printer driver updates for the cost of the disks plus shipping. You can order them by calling (970) 339-7009 Monday thru Saturday, 24 hours a day. (For DOS printer drivers, contact the manufacturer of your software program.)
Electronic Support Information
HP Web Site If you have access to the Internet, you can check out HPs web site at URL http://www.hp.com or http://www.hp.com/go/peripherals for support documentation, the latest printer software, and the latest news from HP. User Forums In addition to the latest printer software that is available via the CompuServe and America Online user forums, you can also get friendly help from knowledgeable users and system operators. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours and has provided the solution online Also, the forum keeps a list of FAQs (Frequently Asked Questions) which you can peruse for hints.
CompuServe Access the HP Peripherals forum (Go HPPER). To subscribe to CompuServe, in the U.S. call 1-800-848-8199 and ask for representative #51. Canadian residents should consult their phone directory for the nearest CompuServe office. (This service is not operated by Hewlett-Packard. America Online Access the HP forum. Click keyword on the Go To menu, type HP, and press the Enter key to bring the HP forum home page directly to your screen.

HP Telephone Support

Our highly responsive support staff can help you get your new printer up and running. They are available to answer questions about your printer and explain how it works. Were ready to help you Monday thru Friday, 6 am to 10 pm (MST), and Saturday, 9 am to 4 pm (MST). To reach us, call (208) 344-4131. Ninety Days Free Support Within 90 days from the time you purchase your new printer, telephone support is provided to you free of charge. Before placing a call to the HP Telephone Support Center, please make sure:
You have referenced your users manual and online help for installation and troubleshooting tips. You are seated in front of your computer, with the printer nearby. You have the following information available: Your printers serial number (on the label on the back of the printer). Your printers model number (on the label on the font of the printer). The model of the computer. The version of the printer driver and software program (if applicable).

A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HPs warranty are stated in the users guide. Those conditions and limitations include: a. For software products, the warranty applies only to the media upon which the product is recorded; and b. HP does not warrant the operation of any product to be uninterrupted or error free. 2. HPs limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the products environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector; e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance. 3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 4. If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HPs warranty, the customer shall return the product for replacement. 5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HPs warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HPs warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

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Printing from DOS
What is a printer driver?
If you use DOS software programs (whether or not they are running within Microsoft Windows), you need a specific printer driver for each DOS program in order to print to your HP DeskJet 400 series printer. A printer driver is software that allows you to access your printers features from within your software programs print menus or selections.
Why do I need to contact the software manufacturer?

DOS software manufacturers provide and update printer drivers for their DOS software programs. In DOS, each program is developed independently under different development standards. Therefore, the software manufacturer is able to tailor the printer driver to work specifically with their software program. The software manufacturer uses HPs printer language, called PCL, to develop printer drivers for HP DeskJet printers. Therefore, you can sometimes use a different HP DeskJet printer driver to print. However, the best driver to use is the one designed specifically for the HP DeskJet 400 series printer. Some drivers are simply renamed from previous drivers.
Why isnt there a printer driver for my brand new printer?
The software industry is moving toward development of individual software programs under a common set of development standards. The most common standard is Microsoft Windows. HP uses this common development standard to supply a printer driver for use with all Microsoft Windows compatible software programs. This is the reason that fewer DOS printer drivers are being developed over time.
If there is not a DOS printer driver for my new printer, is there another printer driver I can use instead?
Selecting a printer driver for the HP DeskJet 400 series printer in each DOS software program that you use ensures the best support for your printer. If there is not a printer driver available within your program for the HP DeskJet 400 series printer, select one of the following drivers. Printer Driver
HP DeskJet 500C/540 HP DeskJet 340/320/310 HP DeskJet Portable HP DeskJet 520/510 HP DeskJet 560C/550C HP DeskJet 500/PLUS/HP DeskJet

Level of Support

Most black or color printing features Most black or color printing features Most black printing features Most black printing features Most black printing features Some black printing features
How do I install DOS printer drivers?
To install the DOS drivers listed in this document, follow the instructions supplied by the software manufacturer. If you have questions or concerns about the performance of your printer when using one of these drivers, contact the software manufacturer.

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Energy Consumption

As an Energy Star Partner, Hewlett-Packard has determined that this product meets the Energy Star guidelines for energy efficiency.

EPA POLLUTION PREVENTER

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*C2642-90043*

HP Part Number C2642-90043
Copyright 1997 Hewlett-Packard Company Printed on recycled paper Printed in the USA 6/97

Timeline

Twenty Years of Innovation: HP Deskjet Printers 1988 2008
Overview The HP Deskjet printer was introduced in February 1988. Since that time, more than 240 million Deskjet printers have been sold worldwide and continue to sell at a pace of more than 18 million printers per year.(1) The HP Deskjet has evolved from a 1-2 pages per minute (ppm), 14 pound printer to todays version, which boasts a speedy 36 ppm(2,3) and weighs in at only five pounds. Twenty years after its first introduction, the HP Deskjet continues to deliver on its original value proposition of quality, reliability, affordability and ease of use all while maintaining its leadership in the inkjet printing market. Evolution of the HP Deskjet printer 1988 February
Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304 www.hp.com

1989 April

HP Deskjet The first HP Deskjet plain-paper printer and offered pigment black ink for letter-quality black-and-white printing at up to 300-dpi output(4) and an average speed of 2 ppm. At $995, it was the lowest priced printer of its kind on the market. HP Deskjet Plus $995. Price of original HP Deskjet drops to $795. Added option of landscape printing. HP Deskwriter and new HP 26 black inkjet print cartridge HPs first printing system aimed at the Macintosh audience. Priced at $1,195. AppleTalk began to ship with the HP Deskwriter at no additional cost. Deskwriter price reduced to $995. HP Deskjet 500 and HP 26 black inkjet print cartridge Replaced the HP Deskjet and HP Deskjet Plus. A monochrome, pigment-ink printing system that delivered up to 300 dpi(4) and speeds of up to 3 ppm. Priced at $729. HP Deskwriter 500C The first Deskwriter to offer color printing as an option, using interchangeable black and tri-color (CYM) pigment-based inkjet print cartridges. This system offered the same print quality and
July 1990 April July August

1991 August

speed as the original Deskwriter. Priced at $1,095. October HP Deskjet 500C Identical speed and output of up to 300 dpi(4) as the original Deskjet 500, with optional color printing, using interchangeable black and tri-color inkjet print cartridges. Priced at $1,095. HP Deskjet and Deskwriter prices reduced to $599. HP Deskjet 550C and Deskwriter 550C The first HP Deskjet printers to offer resident black and color printing allowing both cartridges to be installed together and removing the need to swap between cartridges for black and color printing. Printing system delivered up to 300-dpi output,(4) and speeds of up to 4 ppm black. One full color page could be printed in up to 4 minutes. Priced at $1,099. HP Deskjet Portable with new HP 33 black and 25 tri-color inkjet print cartridges A mobile printing system that featured up to 3 ppm black text in a compact, four pound printer. Priced at $599. 1993 May

1992 October

HP Deskjet 1200C and 1200C/PS with new HP 40 Black, Cyan, Magenta and Yellow ink cartridges Included pigment inks for richer black and color print quality and greater durability. Printing system offered up to 600 x 300-dpi output(5) for black text at a speed of up to 6 ppm. One full color page could be printed in up to 1-2 minutes per page on plain paper at up to 300 dpi.(4) The HP Deskjet 1200C was priced at $1,699.

October

HP Deskjet 310 and Deskwriter 310 with new HP 33 black inkjet print cartridges HPs second portable printing system featured up to 300dpi(4) monochrome output, speeds of up to 3-4 ppm, an optional color kit for full-color printing ($49) and an optional cut-sheet feeder. Both printers were priced at $379.

1994 January

HP announced the shipment of 5 million HP Deskjet products in 1993, nearly half of which had a color inkjet print cartridge as an option. HP Deskjet 520 and Deskwriter 520 Boasted improved features such as up to 600 x 300-dpi(5) for black text at speeds of up to 3 ppm. The system also included resolution enhancement technology (REt) for improved print quality. Both printers were priced at $365. HP Deskjet 560C and Deskwriter 560C The first printing systems to feature HP ColorSmart technology to intelligently analyze documents in the process of printing to provide the best color output. These systems
offered up to 600 x 300-dpi(5) black text with REt, as well as full-color text. Both were priced at $719. September HP Deskjet 540 and Deskwriter 540 These printing systems featured up to 600 x 300-dpi(5) monochrome output with REt at a speed of up to 3 ppm, and an optional color printing accessory for $49 that allowed for up to 300-dpi(4) color printing with ColorSmart at a speed of 1.5 minutes per page. Both printers were priced at $365. The new models replaced all previous color-capable and monochrome models. As a result HP could boast Now All Deskjet Printers Offer Color a claim no other competitor could make.(6) HP Deskjet 320 and Deskwriter 320 This four pound notebook printing system offered up to 600 x 300-dpi (5) output for black text with REt and up to 300-dpi(4) color printing with ColorSmart at speeds of up to 3 ppm for monochrome and 4 minutes per page for color. The printers were both priced at $379.

1995 May

HP Deskjet 660C and Deskwriter 660C with new HP 29 black and 49 tricolor inkjet print cartridges These printing systems were the first to offer pigment-based black inks and dye-based color inks. They also offered up to 600 x 600-dpi(7) output for black text, up to 600 x 300-dpi output(5) for color printing and were able to print up to 4 ppm in black text and up to 1.5 ppm in color with ColorSmart. They contained both black and color ink cartridges and were priced at $599. HP Deskjet 850C and Deskjet 855C with new HP 45 black and 41 tricolor inkjet print cartridges The first implementation of HPs Color Resolution Enhancement technology (C-Ret), these printing systems had a print quality of up to 600 dpi(8) in black text with REt and up to 300 dpi(4) in color with C-REt. Print speeds were up to 6 ppm black text and up to 2 ppm color. The HP Deskjet 850C was priced at $618 and the 855C was priced at $623.

September

HP Deskjet 340 This printing system featured up to 600 x 300-dpi(5) print quality for black text at speeds of up to 3 ppm. Color printing was available with an HP Color Kit at a resolution of up to 300 dpi(4) and print speeds of up to 2 minutes per page. Priced at $365.

1996 April

HP Deskjet 680C and Deskwriter 680C with new HP 29 black and 49 tricolor inkjet print cartridges The first HP printers to offer continuous-feed banner printing, these printers writing systems offered up to 600-dpi(8) print quality for black text and up to 600 x 300-dpi(5) color printing at speeds of up to 5 ppm for black text and up to 1.5 ppm for color. The Deskwriter model offered Macintosh compatibility. Both were priced at
$386. HP Deskjet 820Cse The first of HPs professional series of inkjets, this printing system offered up to 600-dpi(8) black output and up to 600 x 300-dpi(5) color printing with C-REt at speeds of up to 5 ppm for black text and up to 1.5 ppm for color. The printer came with Microsoft Publisher and Quickstart bundled at a price of $486. August HP Deskjet 400 The first printing system to be introduced with an average street price of $200. The HP Deskjet 400 had a small footprint and a fold-up paper tray, up to 600 x 300-dpi(5) black text output and up to 300-dpi color(4) output and speeds of up to 3 ppm in black and up to 2-3 minutes per page in color. HP Deskjet 870Cse Offered print speeds of up to 8 ppm for black text at up to 600 dpi(8) and up to 4 ppm in color at up to 600 x 300 dpi(5) with C-REt. Priced at $599. October HP DeskJet 690C with HP 29 black, 49 tri-color and new 16 photo inkjet print cartridges This printer was the first to offer optional HP Photo Kit and photo cartridge to produce photo-quality prints. The printing system delivered continuous-feed banner printing capability, up to 600-dpi(8) black text printing and up to 600 x 300-dpi(5) color printing with up to 5 ppm in black and up to 1.7 ppm in color. Priced at $419. Optional HP Photo Kit priced at $62.

1997 July

HP Deskjet 400L At $149, the lowest-priced home printing system offered to date by HP. HP Deskjet 720C with HP 45 black and new 23 tri-color inkjet print cartridges Included print speeds of up to 8 ppm in black and up to 4 ppm in color, in addition to breakthrough photo-quality color with new HP PhotoREt II and ColorSmart II technologies. Priced at $299.

1998 February

HP announced the 10th anniversary of the HP Deskjet with shipments of more than 68 million HP Deskjet printers since 1988. HP Deskjet 895 with HP 45 black and new 23 tri-color inkjet cartridges Introduced HPs Color Layering Technology for brilliant photo quality and draft print speeds of up to 11 ppm in black and up to 8.5 ppm in color. Priced at $399.

November

1999 January
HP Deskjet 882C A successor to the HP Deskjet 722C, this printing system increased color print speed by 25 percent up to 8 ppm in black
and up to 5 ppm in color. Priced at $299. August HP Deskjet 970C with HP 45 black and new 78 tri-color inkjet print cartridges Part of HPs largest introduction of home imaging products and services to date, the HP Deskjet 970C printing system offered up to 2,400 x 1,200 dpi,(9) true-to-life photo quality printing using HP PhotoREt III, automatic duplexing and speeds of up to 12 ppm in black and up to 10 ppm in color. Priced at $399. HP Deskjet 1220C The successor to the HP Deskjet 970 with advanced software features. Priced at $499. HP Deskjet 842C/932C/952C with new HP 15 black and 17 tri-color inkjet print cartridges. Priced at $149-299. HP Deskjet 935C printer showcased a colorful industrial design to complement Apple products. Priced at $199. HP Deskjet 350C and HP Deskjet 350CBi with new HP 19 black and 49 tri-color inkjet print cartridges The successors to the HP Deskjet 340C, these mobile printing systems featured faster print speeds of up to 5 ppm black and up to 2 ppm color, new batteries and improved print quality. The HP Deskjet 350CBi included the battery and IR dongle and was priced at $299. The base model was priced at $269. HP Deskjet 648C with HP new 20 black, 49 tri-color and 16 photo inkjet print cartridges The successor to a long line of 600-series models, with the added feature of having both a USB and parallel port and an optional photo print cartridge. Priced at $119. HP Deskjet 990C A printing system that succeeded the HP Deskjet 970C, delivering faster speeds of up to 17 ppm in black and up to 13 ppm in color as well as providing automatic paper-type sensing and automatic duplexing. Priced at $399.

January

February

2001 February

HP Deskjet 630C An entry-level one-pen product priced at $49. Comparable to the HP Deskjet 648C, but shipped with tri-color cartridge alone; the black ink cartridge was an optional upgrade. HP Deskjet 960C Replaced the HP Deskjet 970C in retail with faster print speeds of up to 15 ppm black and up to 12 ppm color. Automatic duplexer was offered as an optional accessory for $79. Printer priced at $299. HP Deskjet 656C Replaced the HP Deskjet 630C and shipped with both black and tri-color ink cartridges. Priced at $49.
HP Deskjet 825C with new HP 15 black and 17 tri-color inkjet print cartridges One-pen product which replaced the HP Deskjet 648C. Priced at $79. November HP Deskjet 995C The sibling to the HP Deskjet 990C and one of the industrys first consumer inkjet printing systems with built-in infrared and Bluetooth wireless printing capabilities. Priced at $399.

2002 June

HP Deskjet 5500 with new HP 56 black, 57 tri-color and 58 photo inkjet print cartridges Innovative printing system delivered stunning printquality, a smaller size and more intuitive printing features at a lower cost. Optional photo cartridge offered six-ink photo printing, fade resistance for up to 78 years on Premium Plus Photo Papers(10) and PhotoREt IV with no compromise in speed for an optimized dpi of up to 4,800.(11) System also offered color black text up to 17 ppm and color up to 12 ppm. Priced at $149. HP Deskjet 3820 Offered up to 4,800 optimized dpi,(11) up to 10 ppm in color and up to 12 ppm in black. Price at $99. HP Deskjet 3420 with HP new 27 black and 28 tri-color inkjet print cartridges Ultra-compact printing system delivered exceptional quality, simplicity and lower-costs for basic home printing. Also offered brilliant color-quality and laser-quality black printing at up to 2,400 dpi(9) and printing speeds of up to 10 ppm in black and up to 8 ppm in color. Priced at $79.

2003 July

HP Deskjet 3520/3650 inkjet color printers and HP Deskjet 5150/5650 color inkjet printers. Priced from $39 to $149. HP launched its largest product introduction to date 158 consumer products, including: HP Deskjet 3550 Color Inkjet Printer The successor to the HP Deskjet 3420 with increased print speeds of up to 14 ppm in black and up to 10 ppm in color. The HP Deskjet 3550 belonged to a family of products that were designed for the cost-conscious consumer interested in a simple, reliable printer. Priced at $49. HP Deskjet 5850 Offered built-in wired Ethernet networking and wireless (802.1b) printing for up to five users. Offered six-ink printing or up to 4,800 x 1,200 optimized dpi(11) and draft speeds of up to 21 ppm in black and up to 15 ppm in color. Priced at $199.

August

HP Deskjet 9650 photo printer Delivered photos up to 13 x 19 inches in size. Priced at $399. HP Deskjet 995ck A successor to the HP Deskjet 995C offering innovative Bluetooth wireless printing from select camera phones, PDAs, notebooks and other devices. Priced at $199. 2004 August

HP Deskjet 6540 and Deskjet 6540dt with new HP 96 black, 97 tri-color, 99 photo color and 100 photo gray inkjet print cartridges Nextgeneration printing system with breakthrough print speeds, enhanced photo quality and front USB port for notebook printing. New HP Vivera inks delivered vivid, enduring black and color printing. High-capacity ink cartridges with innovative print head and nozzle design delivered a black speed of up to 30 ppm and a color speed of up to 20 ppm. Lab-quality photos, using up to 4,800-optimized dpi(11) or six-ink color, last for generations(10) and can be printed in full borderless sizes up to 24 inches. The HP Deskjet 6540 was awarded the MacAddict Printer Design of the Year award in 2005 for the classic and clean mirrored sides and metallic top.(12) The HP Deskjet 6540dt included two accessories an auto two-sided printing accessory and a 250-sheet paper tray. Printers were priced at $149 and $199 respectively. HP Deskjet 6840 Step up product from the HP Deskjet 6540 with the inclusion of direct photo printing from PictBridge-enabled cameras using the printers front USB port, plus built-in networking and 802.11g wireless printing. Priced at $199. HP Deskjet 3740/3745/3845 Priced from $39 to $99.

2005 August

HP Deskjet 6940 and Deskjet 6980 Followed the full-featured HP Deskjet 6540/6840 series but cranked the draft speeds of up to 36 ppm in black and up to 27 ppm in color. Also offered professional photoquality color up to 4,800-optimized dpi(11) with HP Vivera inks. The HP Deskjet 6940 included wired Ethernet printing and print sharing up with up to five computers, while the HP Deskjet 6980 included built-in networking and 802.11g wireless printing. Priced at $129 and $149, respectively.(13) HP Deskjet 460/460cb/460wbt/460wf with new 94 black, 95 tri-color, 99 photo color and 100 photo gray inkjet print cartridges HPs newest line of full-featured mobile printing systems with HP Vivera inks. Priced from $249 to $349.(13) HP Deskjet 6620 Followed the HP Deskjet 6840 with built-in Ethernet 802.3, rather than wireless 802.11. Priced at $149.
HP Deskjet 5940 Printing system delivered up to 4,800 optimized dpi,(12) and speeds of up to 30 ppm in black and up to 24 ppm in color. Borderless photo printing up to panorama size, PictBridge connectivity, print-cancel button, Media Sense calibration, front-panel ink display and optional photo ink cartridge. Priced at $99. HP Deskjet 5440 Sibling to the HP Deskjet 5940 with slightly slower print speeds of up to 21 ppm in black and up to 21 ppm in color. Priced at $79. HP Deskjet 3940 Replaced the HP Deskjet 3745 with faster print speeds of up to 16 ppm in black and up to 12 ppm in color, borderless 4 x 6inch photos and a fold-up paper tray. Priced at $39. HP Deskjet customers using HP 57 and 78 inkjet print cartridges with their legacy printers had the option to get vivid and longer-lasting HP Vivera inks with new HP 57+ and 78+ cartridges. 2006 January

HP began to focus the HP Deskjet brand on reliability, simplicity and compact, elegant designs for less than $99.(13) HP Deskjet D1360/D2360/D4160 printers with HP 92 black and 93 tricolor inkjet print cartridges. Priced at $39 to $69.(13) HP Deskjet F380 All-in-One the first HP Deskjet-branded all-in-one offering high-quality printing and copying with HP Vivera inks. Laserquality black text and vivid colors, plus beautiful photos in optional six-ink color.(10) Print speeds up to 20 ppm black and 14 ppm color. Priced at $79.

2007 April

HP announced new strategy for managing entire ink cartridge portfolio, delivering clearer choice and value offerings for printers $69 and above. HP Deskjet customers were able to choose between standard cartridges for everyday printing, XL cartridges and multi-packs for frequent printing and + cartridges for specialty photo printing. HP Deskjet D1460/D2460 printers. Priced at $39 to $49.(13) HP Deskjet D4260 printer with new option of high-capacity HP 74XL black and 75XL tri-color inkjet print cartridges. Laser-quality text and vivid color graphics using HP Vivera inks, plus optional 6-ink color with the HP 99 Photo inkjet cartridge. Printer priced at $69.(13) HP Deskjet F2180/F4180 All-in-Ones. Priced at $59 to $79.(13)
HP Deskjet 6988 and Deskjet 6988dt Included all the features of the HP Deskjet 6980, with even faster print speeds of up to 36 ppm in black and up to 27 ppm in color. The HP Deskjet 6988dt included two accessories: an auto two-sided printing accessory and a 250-sheet paper tray. Printers priced at $129 and $179, respectively.(13) HP Deskjet 9800 HPs newest prosumer printer system offering vivid photo images from postcard to poster-size. Priced at $299.(13)

2008 February

Announced 20-year anniversary and shipments of more than 240 million HP Deskjet printers and all-in-ones since 1988. HP Deskjet D2500 Printer Series with new HP 60/60XL black and tricolor ink cartridges Energy Star-compliant printer with ink cartridges newly molded from recycled plastic resins. More than 70 percent of each cartridge body (by weight) is recycled content from used HP cartridges collected through the HP Planet Partners recycling program, and other sources such as water bottles. New printing system and HP Vivera inks deliver improved water- and smudge-resistance with HP Advanced Photo Paper, finer image-quality with smaller ink drops and easy to use black and tri-color cartridges with fill-levels that support standard and highvolume printing. Also offered HP Smart Web Printing(14) and an ultracompact 80-sheet fold-up paper tray. Priced at $39 to $69.(13) HP Deskjet F4200 All-in-One Printer Series with new HP 60/60XL black and tri-color ink cartridges Energy Star-compliant all-in-one with ink cartridges newly molded from recycled plastic resins. More than 70 percent of each cartridge body (by weight) is recycled content from used HP cartridges collected through the HP Planet Partners recycling program, and other sources such as water bottles. New printing system and HP Vivera inks deliver improved water- and smudge-resistance with HP Advanced Photo Paper, finer image-quality with smaller ink drops and easy to use black and tri-color cartridges with fill-levels that support standard and high-volume printing. Also offered HP Smart Web Printing(14) and an ultra-compact 80-sheet fold-up paper tray. Priced at $59 to $79.(13)

(1) (2) (3) (4) (5) (6) (7)
Sales results based on internal HP database results through 2007. After first page; more details available at www.hp.com/go/inkjetprinter. 36 ppm for black; 27 ppm for color. Econofast mode. Presentation, normal modes. The Hard Copy Observer, September 1994. Best, normal modes.

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Best mode. Up to 2,400 x 1,200-optimized dpi color and 1,200-input dpi. Display-permanence rating by Wilhelm Imaging Research, Inc. or HP Image Permanence Lab. More Up to 4,800 x 1,200-optimized dpi color when printing from a computer on most HP Photo papers and MacAddict Magazine, March 2005. Estimated U.S. street price. Actual price may vary. Not compatible with Windows 2000 or Macintosh operating systems.
details available at www.hp.com/go/printpermanence.

1,200-input dpi.

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Windows is a U.S. registered trademark of Microsoft Corp. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Energy Star is a U.S. registered mark of the United States Environmental Protection Agency.
2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 2/2008