HP Laserjet 3020 ALL-IN-ONE
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Excellent Quality Compatible HP Q2612A Cartridge
User reviews and opinions
|salrandazzo||3:31am on Monday, October 11th, 2010|
|Order cancelled The order was cancelled for no reason. Printer is only black and white I bought this machine thinking that the printer was also color, read really carefuly before you buy. Printer is only black and white I bought this machine thinking that the printer was also color, read really carefuly before you buy.|
|canard||1:42am on Wednesday, September 29th, 2010|
|The HP Laserjet 3020 all in one printer itself works well (at least after three weeks it does!).|
|ollihoo||12:28pm on Thursday, April 29th, 2010|
|Within a very short time my HP Laserjet 3020 printer was making dreadful ghostly images over ghostly images and despite asking HP,...|
|Potweed||6:38am on Saturday, April 24th, 2010|
|HP should improve their Quality Control before packaging these expensive Printers.|
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HP LaserJet 3020 all-in-one vs. Samsung SCX-4100
Get more with the HP LaserJet 3020 all-in-one.
With HP youll spend less time waiting for output.
print 10 print copy copy 37
faster output The HP LaserJet 3020 all-in-one employs patented Instant-on Technology which virtually eliminates warm-up time. As a result, the HP all-inone can warm up and print or copy up to 7 pages before the SCX-4100 can even warm up and print or copy a single page.1 more toner The HP LaserJet 3020 ships with enough toner to print up to
1,000 more pages than the Samsung SCX-4100 a value of over 26.2
enhanced productivity The HP LaserJet 3020 all-in-one sports an array
of convenient, time-saving features not available from Samsung, including:
automatic document feeder The HP LaserJet 3020s standard 50-sheet automatic document feeder (ADF) enables unattended copying and scanning of multi-page documents. No ADF is available on the Samsung SCX-4100. simultaneous multi-tasking The HP LaserJet 3020 all-in-one can scan documents while printing a file, and vice versa. Attempting to do so on the Samsung device results in an error message.3 scan-to buttons HP LaserJet 3020 all-in-one users can make scans quickly and easily at the device by simply pressing the scan-to button and choosing their destination. The Samsung SCX-4100, on the other hand, has no scan-to buttons, forcing users to launch software on their PC to begin the scanning process. scan multi-page documents to a single PDF HP lets users scan multi-page documents into a single, easy-to-use PDF file that is much simpler to manipulate and share than the multiple files created via the SCX-4100. direct scan to email HP users can scan documents directly from the LaserJet 3020 all-in-one to an email address.4 Scan to email with Samsung merely attaches the scanned document to a blank email message on their PC. Users must enter the recipients address and send the message manually.
time to warm up and print or copy a 1-page job in seconds
Get more toner with HP.2
2,000 1,500 1,000 500
To get the most value, be sure to look at the whole picture.
Purchase price is just part of the picture. In fact, independent studies have shown that quality, reliability, and ease of use have a much greater impact on the total cost of owning and operating a device over time. When choosing an all-in-one, be sure to consider how much it will impact productivity, as well as whether or not you can count on it to be up and available whenever you need it. And remember, HP is the only printer maker that has received top scores for 13 consecutive years in PC Magazines annual Service and Reliability Survey.
1In HP Internal tests, it took the Samsung SCX-seconds to print or copy a single page from powersave mode. The LaserJet 3020, on the other hand, prints a single page in 10 seconds from powersave mode or copies a single page in 12 seconds from powersave mode. Based on manufacturer-rated engine speeds it would then take the HP LaserJet 3020 all-in-one 36 seconds to print a 7-page document or 34 seconds to copy a 6-page document from powersave mode. 2Based
amount of toner included with device at time of purchase in pages
on 5% coverage for each page, the HP LaserJet 3020 ships with enough toner to print up to 2,000 pages whereas the Samsung SCX-4100 only ships with enough toner to print up to 1,000 pages, according to manufacturers specifications. Based on data from Context PriceWatch Consumables June 2005 (average price in Euros including VAT, all countries, all channels), the toner for 1,000 Samsung SCX-4100 pages costs 26.58.
HP Internal testing, the SCX-4100 produced a Port in use error when attempting to scan and print at the same time.
scan-to-email functionality on the HP LaserJet 3020 requires pre-configuration through HP Toolbox software.
2005 Hewlett-Packard Development Company, L.P.
A4 version 1.1 8/09/2005
Copy defects are apparent....118 Vertical white or faded stripes...118 Blank pages.... Wrong original was copied...118 Too light or dark.... 118 Unwanted lines.... 119 Black dots or streaks....119 Unclear text.... 119 Reduced size.... Scanned image is of poor quality... Is the original a second-generation photo or picture?..120 Is the image quality better when the document is printed?..120 Is the image skewed (crooked)?...120 Does the scanned image show blotting, lines, vertical white stripes, or any other defect?.... Do graphics look different from the original?...120 Part of the image did not scan....121 Was the original loaded correctly?...121 Does the original have a colored background?..121 Is the original longer than 381 mm (15 inches)?..121 Is the original too small?.... Are you using HP Director? (Macintosh only)...121 Is the media size correct?....121 The scan takes too long.... Is your resolution or color level set too high?...122 Is your software set to scan in color?....122 Did you send a print job or copy job before you tried to scan?..122 Is your computer set for bidirectional communication?..122 Error messages appear....123 Common scanning error messages...123 Scan quality is unacceptable...124 Preventing problems... Blank pages.... 24 Too light or dark.... 125 Unwanted lines.... 125 Black dots or streaks....125 Unclear text.... 125
Appendix A Specifications
HP LaserJet 3020/3030 all-in-one series specifications..129 HP LaserJet 3020/3030 all-in-one series specifications..129 HP LaserJet 3030 all-in-one fax specifications...131 HP LaserJet 3020/3030 all-in-one series battery...132
Appendix B Regulatory Information
.... 133 FCC regulations.... 134 Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only).136 IC CS-03 requirements (hp LaserJet 3030 all-in-one only)..136 Regulatory information for the European Union countries/regions (hp LaserJet 3030 all-in-one only).... 137 Safety statements..... 138 Laser safety statement.... 138 Canada DOC regulations....138 Laser statement for Finland....139
Korean EMI statement.... Australia.... Declaration of Conformity....141 Environmental product stewardship program...142 Protecting the environment...142 Ozone production.... 142 Energy consumption... Toner consumption.... Paper use.... 142 Plastics..... 142 HP LaserJet printing supplies....143 HP printing supplies returns and recycling program information..143 U.S. returns.... 143 Non-U.S. returns.... 143 Paper.... 143 Material restrictions.... 143 Nederlands.... 144 For more information....144 Material safety data sheets....145
Appendix C HP limited warranty statement
HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY.147
Appendix D HP parts and accessories
Ordering hp parts and accessories....150 HP parts and accessories charts...150 HP LaserJet print cartridges....152 HP policy on non-hp print cartridges...152 To install a print cartridge....152 Storing print cartridges....152 Print cartridge life expectancy...152 Recycling print cartridges....153 Saving toner.... 153
Identifying the hardware components
Use the following illustrations to identify the hardware components of your device:
HP LaserJet 3020 all-in-one hardware components
Automatic document feeder (ADF) input tray Flatbed scanner lid and ADF output bin Device control panel Print-cartridge-door release Output bin Priority input tray Media input tray Parallel port USB port Power switch Power receptacle
HP LaserJet 3030 all-in-one hardware components
Automatic document feeder (ADF) input tray Flatbed scanner lid and ADF output bin Device control panel Print-cartridge-door release Output bin Priority input tray Media input tray Parallel port USB port Fax interface ports Power switch Power receptacle
Identifying the device control panel components of the hp LaserJet 3020 all-in-one
Use the following illustration to identify the device control panel components.
Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning, see Scanning. Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel display. Menu and cancel controls. Use these controls to select menu options, determine the device status, and cancel the current job. Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copying.
Identifying the device control panel components of the hp LaserJet 3030 all-in-one
Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls, see the fax guide. Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel display and dial phone numbers for faxing. For information about using alphanumeric key characters, see the fax guide. Menu and cancel controls. Use these controls to select menu options, determine the device status, and cancel the current job. Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copying. Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scanning.
Identifying the software components
Note The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information. The following software items are included with the device: Note HP toolbox HP LaserJet Scan software TWAIN or WIA Scan Driver (WIA is available for Windows XP only) HP LaserJet Fax (HP LaserJet 3030 all-in-one device only) Readiris OCR (not installed with other software; separate installation is required) Installer/uninstaller Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation) HP Director (Macintosh) HP All-in-One Setup Assistant (Macintosh)
To change the default media size
1. Press MENU/ENTER. 2. Use the < or the > button to select Common settings, and then press MENU/ENTER. 3. Use the < or the > button to select Def. paper size, and then press MENU/ENTER. 4. Use the < or the > button until the size of paper that you have loaded appears. You can select Letter, Legal, or A4. 5. Press MENU/ENTER to save your selection.
Using the device volume controls
You can control the volume of the following sounds: The alarm sound that the device emits when it requires attention, such as when the device door is open. The beeps that are emitted when you press the device control panel buttons.
The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only). The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only).
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error. 1. Press MENU/ENTER. 2. Use the < or the > button to select Common settings, and then press MENU/ENTER. 3. Use the < or the > button to select Volume settings, and then press MENU/ENTER. 4. Press MENU/ENTER to select Alarm volume. 5. Use the < or the > button to select Off, Soft, Medium, or Loud. 6. Press MENU/ENTER to save your selection. Note The factory-set default for the alarm volume is Soft.
To change the volume for the fax (hp LaserJet 3030 all-in-one only)
This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs. 1. Press VOLUME. 2. Use the < or the > button to select Off, Soft, Medium, or Loud. 3. Press MENU/ENTER to save your selection. Note The factory-set default is Soft.
To change the ring volume of the fax (hp LaserJet 3030 all-in-one only)
The fax ring sounds when the device is initially sending or receiving a call. The ring duration length depends on the local telecom ring-pattern length. 1. Press MENU/ENTER. 2. Use the < or the > button to select Common settings, and then press MENU/ENTER. 3. Use the < or the > button to select Volume settings, and then press MENU/ENTER. 4. Press the < or the > button once to select Ring volume, and then press MENU/ENTER. 5. Use the < or the > button to select Off, Soft, Medium, or Loud. 6. Press MENU/ENTER to save your selection. Note The factory-set default is Soft.
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is pressed. 1. Press MENU/ENTER. 2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER. 4. Use the < or the > button to select Key Press volume, and then press MENU/ENTER. 5. Use the < or the > button to select Off, Soft, Medium, or Loud. 6. Press MENU/ENTER to save your selection. Note The factory-set default for the device control panel key-press volume is Soft.
Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m2 (16 to 24 lb), copier-grade paper. Media size: Use copier-grade paper that is within the following size ranges only: Note Minimum: 127 by 127 mm (5 by 5 inches) Maximum: 215.9 by 381 mm (8.5 by 15 inches)
Use the flatbed scanner for faxing (HP LaserJet 3030 all-in-one only), copying, and scanning if the media is fragile, thin, or thick. The flatbed scanner provides the best fax, copy, and scan quality. The ADF is recommended for paper faxing, copying, and scanning.
Printing on envelopes
Use one of the following methods to print on envelopes. To print on one envelope To print on multiple envelopes
To print on one envelope
Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority input tray for printing on one envelope. Use the media input tray for printing on multiple envelopes. 1. Before loading the envelope, slide the media guides outward so that they are slightly wider than the envelope.
2. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelope has a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up.
3. Adjust the media guides to the width of the envelope.
4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the media type. Note Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver. 5. Print on the envelope.
To print on multiple envelopes
Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority input tray for printing on one envelope. Use the media input tray for printing on multiple envelopes. 1. Open the media input tray and remove any media.
2. Before loading the envelopes, slide the media guides outward so that they are slightly wider than the envelopes.
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelopes have a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up.
The collation setting you select is in effect for all copies until you change the setting. The collation setting can also be changed from the device software. For instructions about changing settings from the device software, see Changing print settings.
To change the copy-collation setting for the current job
If you are using the HP LaserJet 3020 all-in-one, you can press the COLLATION button to turn the copy-collation setting On or Off for the current job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.
To change the default copy-collation setting
1. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Press MENU/ENTER to select Def. Collation. 4. Use the < or the > button to select On or Off. 5. Press MENU/ENTER to save your selection. Note The factory-set default for automatic copy collation is On.
Changing the number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the number of copies for the current job
1. On the device control panel, press # OF COPIES and use the < or the > button to increase or decrease the quantity that appears on the device control panel display. OR Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job. 2. Press START/COPY to begin copying your job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.
To change the default number of copies
1. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Use the < or the > button to select Def. # of copies, and then press MENU/ENTER. 4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want as the default. 5. Press MENU/ENTER to save your selection. Note The factory-set default for the number of copies is 1.
Copying photos, two-sided originals, or books
To copy a photo
1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass.
2. Gently close the lid. 3. You are now ready to copy the photo by using one of the scanning methods. See Understanding scanning methods for more information.
To copy a multiple-page stack of two-sided originals
1. Load the stack of originals to be copied into the automatic document feeder (ADF) with the first page facing up, and with the top of the page leading into the ADF.
2. Press START/COPY. The odd-numbered pages are copied and printed. 3. Remove the stack from the ADF output tray and reload the stack with the last page facing up, and with the top of the page leading into the ADF.
4. Press START/COPY. The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies.
To copy a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.
2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. Press START/COPY, or use one of the other scanning methods to copy the book. See Understanding scanning methods for more information.
Use the following instructions to perform scanning tasks: Loading originals to scan Understanding scanning methods Scanning from the device control panel (Windows) Canceling a scan job Scanning by using hp LaserJet Scan software (Windows) Scanning from the device and hp Director (Macintosh) Scanning by using TWAIN-compliant and WIA-compliant software Scanning a photo or a book Scanning by using OCR Scanner resolution and color
Loading originals to scan
Use these instructions to load originals into your device for scanning. For the best quality scans, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for guidelines on choosing original documents for scanning.
Loading originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) input tray is free of media. 2. Lift the flatbed scanner lid. 3. Place the original document face-down on the flatbed scanner with the top, left corner of the document at the lower-right corner of the glass. 4. Gently close the lid. 5. The document is ready to be scanned.
Loading originals into the automatic document feeder (ADF) input tray
Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the media), or fewer sheets if the stack fills the ADF. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by 15 inches). 1. Make sure that the flatbed scanner contains no media. 2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack.
3. Slide the stack into the ADF input tray until it does not move any farther.
Chapter 5 Scanning
Are graphics or text missing? Are there blank pages?
Make sure that the document does not contain blank pages. The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull out the sealing tape. Reinstall the print cartridge. See the start guide for instructions. To check the device, print a configuration page. See Printing a configuration page for instructions. The graphic settings in the device properties might not be correct for the type of job that you are printing. Try a different graphic setting in the device properties. See Changing print settings for more information. The printer driver might not work for the type of job that you are printing. Try using a different printer driver.
If you use a different printer driver, some device features might not be available.
Is the page format different from the format on another printer?
If you used an older or different printer driver (printer software) to create the document or the device properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following remedies: Create documents and print them using the same printer driver (printer software) and device properties settings regardless of which device you use to print the documents. Change the resolution, media size, font settings, and other settings. See Changing print settings for more information.
Is the quality of graphics poor?
The graphics settings might be unsuitable for your print job. Try the following remedies: Note Check the graphic settings, such as resolution, in the device properties and adjust them as necessary. See Changing print settings for more information. Try using a different printer driver (printer software).
Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: Note Make sure that you are printing on media that meets HP specifications. See Device media specifications for more information. Make sure that you are printing on media that is not wrinkled, folded, or damaged. Make sure that the device is clean. See Cleaning the media path for more information. Make sure that the input trays are loaded properly and are not too full. See the start guide for information about loading input trays.
When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the device at one time, which reduces media jams. You are notified of a media jam by an error in the software program and a jam message on the device control panel display. See Device control panel error messages appear for more information.
Wrinkles or creases
Make sure that the media is loaded properly. See the start guide for information about loading input trays. Check the media type and quality. See Device media specifications for more information. Turn over the stack of media in the tray. Also, try rotating the media 180 in the input tray.
Toner scatter outline
If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information. Turn over the stack of media in the tray. Use media that is designed for laser printers. See Device media specifications for more information.
Device control panel error messages appear
This section contains information about error messages that can appear on the device control panel display, and how to clear them.
Resolving common error messages
The following messages are the most common error messages that can appear on the device control panel display.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide. After you have checked the print cartridge, close the print cartridge door securely. When the problem is solved, the device either completes the current job or returns to the Ready state.
Add paper. [enter] to continue
The device is out of print media. Load media into the media input tray or the priority input tray. For information about loading media into the input trays, see the start guide. If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray. When the problem is solved, press MENU/ENTER. The device either completes the current job or returns to the Ready state.
Critical error messages
When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel: 50 Fuser Error 51 Laser Error 52 Scanner Error 57 Fan Error 79 Error CCD Scanner Error Scanner Bulb failure If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com.
Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and the job does not proceed until someone attends to the situation. After you correct the error, the device either completes the task or returns to the Ready state. The exception to this is when you want to use the main menus system. Then the device changes the display so that you can use the menus system. The following messages are generic alert messages that might appear on the device control panel display: Doc feeder jam Clear, Reload Document feeder mispick. Reload Door open or no print cartridge Manual feed Press [enter] Memory is low Press [enter] Add paper. [enter] to continue No print cartridge Printer jam Clear paper path Note See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information about media jams.
5. Open the ADF lid and gently loosen the media by using both hands.
6. When the media is free, gently pull it out in the direction shown.
7. Close the lid to the flatbed scanner.
8. Lower the green lever.
9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
10. Close the ADF lid and replace the ADF input tray.
Copy defects are apparent
Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. The toner might be low. See the start guide for information about installing a print cartridge.
The original might have been loaded upside down. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up. See Loading originals to copy for instructions. If blank pages are printing when you scan from the flatbed scanner, make sure that the original document is loaded correctly. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass. The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. The toner might be out. See the start guide for information about installing a print cartridge. The tape might not have been removed from the print cartridge. See the start guide for information about installing a print cartridge.
Wrong original was copied
Make sure that the automatic document feeder (ADF) is empty.
Too light or dark
Try adjusting the settings. Make sure that the copy-quality settings are correct. See Adjusting the copy quality for more information.
Make sure that the priority input tray is in place. Try cleaning the flatbed scanner. See Cleaning the outside of the device for instructions. The photosensitive drum inside the print cartridge may have been scratched. Install a new HP print cartridge. See the start guide for information about installing a print cartridge.
For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (1) (800) (340-2445) or visit the HP LaserJet Supplies website at http://www.hp.com/recycle.
Non-U.S. customers should call the local HP Sales and Service Office or visit the http://www.hp.com/recycle web site for further information regarding availability of the HP Supplies Returns and Recycling Program.
This product is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide. See Device media specifications for more information. This product is suitable for the use of recycled paper according to DIN 19309.
This HP product contains mercury in the fluorescent lamp or scanner that may require special handling at end-of-life. This HP product contains lead in solder. This HP product contains a battery that might require special handling at end of life.
Lithium Carbon Monofluoride (solid button cell)
Weight: Location: User Removable:
approx. 1 gram on formatter PC board (one battery per product) No
For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.
Toepassing: De batterij wordt gebruikt als reserve-energiebron voor de tijdklok (die wordt gebruikt voor het faxgedeelte van het apparaat). Locatie van de batterij: De batterij wordt bij de fabricage/distributie van het product op de formatter gesoldeerd. Voorschriften: Richtlijn van de Europese Unie met betrekking tot batterijen: Deze batterij komt niet in aanmerking voor de richtlijnen. Bijzondere bepaling A45 voor UN-standaard: Deze batterij is een niet-gevaarlijk artikel.
Levensduur: De batterij is ontworpen om minstens even lang mee te gaan als het product. Batterijfabrikanten: Rayovac, Madison, WI, USA; and Panasonic, Secaucus, NJ, USA. Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd.
For more information
To save toner, select the EconoMode option in your device properties settings. (For more information, see To use EconoMode (to save toner).) While in EconoMode (Save Toner), the device uses less toner on each page. Selecting this option extends the life of the print cartridge and reduces your cost per page, but it also reduces print quality. HP does not recommend the full-time use of EconoMode.
Service and support
Use these topics to learn about obtaining device service and support: Obtaining hardware service Extended warranty Service information form
Obtaining hardware service
Note Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com.
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support options: HP repair services. You can return the device to an HP repair center, depending on your location. Express Exchange. In some places, HP provides a reconditioned permanent replacement device to you on the next working day. HP authorized service provider. You can return the unit to a local authorized service dealer. Express pick-up and delivery. HP will arrange to pick up the device, repair it, and return it to you within 5 to 10 days, depending on your location.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs. CAUTION Shipping damage resulting from inadequate packaging is the customers responsibility. See Repackaging guidelines below.
CAUTION If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit. Remove and retain the print cartridge.
Toner left in the device during shipping can damage the device. Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions. Include the completed copy of the service information form below. Note on the form which items were returned. Use the original shipping container and packaging materials, if possible. Include samples that illustrate the problems you are having, if applicable. Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag.
To remove the media input tray
Note You might need to remove the media input tray to return the device. Use the following instructions to remove the media input tray without damaging the device. 1. Open the media input tray and remove any media.
2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the device.
In most countries/regions, HP CarePack provides additionalbeyond standard warranty coverage for the HP product and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exchange or onsite service. For more support information, contact the Customer Care Service and Support group; see the support flyer that came with your device for the appropriate phone numbers and information.
Service information form
Who is returning the equipment? Person to contact: Alternate contact: Return shipping address: What is being sent? Model number: Date: Phone: Phone: Special shipping instructions: Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies). What needs to be done? 1. Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?). 2. If the failure is intermittent, how much time elapses between failures? 3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.) Personal Computer: 4. Additional comments: Modem: Network:
1284-B The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer). A 1284-B connector is larger than a 1284-C connector, for example. ADF Automatic document feeder. The ADF is used to automatically feed originals into the device for copying, scanning, or faxing. all-in-one A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the device prints an entire set before printing additional copies. Otherwise, the device prints the specified number of copies of one page before printing the subsequent pages. contrast The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other. DIMMs Dual inline memory module, a small circuit board that holds memory. A single in-line memory module (SIMM) has a 32-bit path to the memory, whereas a DIMM has a 64-bit path. dots per inch (dpi) A measurement of resolution that is used for scanning and printing. Generally, more dots per inch result in a higher resolution, more visible detail in the image, and a larger file size. dpi See dots per inch (dpi). EconoMode EconoMode is a toner-saving feature on the device. EconoMode reduces the amount of toner on a printed page, so that the print cartridge lasts longer. The printed result is similar to printing a document in draft mode.
resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located. USB (compatible with 2.0 specifications) Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect a single computer USB port to multiple peripherals. watermarks A watermark adds background text to a document that is being printed. For example, Confidential can be printed in the background text of a document to indicate that the document is confidential. A selection can be made from a set of predefined watermarks, and the font, size, angle, and style can be changed. The printer can place the watermark on the first page only or all pages. WIA Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner.
Symbols/Numerics 2-sided printing dpi print-quality setting dpi print-quality setting 24 A accessories and parts 150 acoustic emissions 128, 129 acoustic emissions while copying 129 ADF clearing jams 115 duty cycle 130 input tray 5 loading input tray 62 media specifications 10 ordering parts 151 output bin 5 pickup roller assembly, changing 85 selecting media 32 specifications 32, 130 adjusting contrast default for copying 52 contrast for current copy job 52 copy quality 51 default copy size 53 device control panel key-press volume 17 languages, device control panel display 16 settings 11 settings from the computer 22 volume 16 alarm volume adjusting 17 alcohol, cleaning with 82 alert messages 110 Australia EMC statement 140 automatic document feeder selecting media 32 specifications 32 B battery specifications 132 Best Quality (ProRes 1200) print-quality setting 24 black and white scanning 78 black dots 119 blank pages 92, 118 booklets, printing 43 books
scanning 74 buttons on device control panel 6, 7 C cables ordering 150 Canada DOC regulations 138 canceling copy jobs 50 print jobs 21 scan jobs 67 card stock media sizes and weights 9 printing 39 specifications 30 changing device control panel display language 16 print quality settings 24 settings from the computer 22 settings, default 11, 22 volume 16 characters dropouts 103 misformed 106 unclear 119 cleaning exterior 82 glass 82 lid backing 83 printer media path 84 clearing jams ADF 115 media 99 collating copies changing defaults 56 description 56 color scanning 77 components 5 contrast setting default for copying 52 setting for current copy job 52 copier capacities and ratings 129 copy contrast setting adjusting default 52 adjusting for current copy job 52 copy quality adjusting 51
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