Using the all-in-one

Loading media into the input trays Controlling print jobs Using the all-in-one control panel
Loading media into the input trays
The following sections describe how to load media into the different input trays. CAUTION Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using media for more information.
Loading documents to fax, copy, or scan
Use these instructions to load originals into the all-in-one for scanning. For the best quality scans, use the flatbed scanner. To load originals onto the flatbed scanner (HP LaserJet 3052/3055/3390/3392 all-in-one only) 1. 2. 3. Make sure that the automatic document feeder (ADF) contains no media. Lift the flatbed scanner cover. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass.
HP LaserJet 3052/3055 HP LaserJet 3390/3392
Gently close the lid. The document is ready to be faxed/copied/scanned.
To load originals into the automatic document feeder (ADF) NOTE The ADF capacity for the HP LaserJet 3050 all-in-one is up to 30 sheets of 80 g/m2 or 20 lb media. The ADF capacity for the HP LaserJet 3052/3055/3390/3392 all-in-one is up to 50 sheets of 80 g/m2 or 20 lb media.

Chapter 4

CAUTION To prevent damage to the all-in-one, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. 1. For the HP LaserJet 3050 all-in-one, insert the top-end of the stack of originals into the ADF input tray, with the media stack face-down and the first page to be copied at the bottom of the stack. Make sure that the ADF media lever is set correctly for single-page or multiple-page documents. -orFor the HP LaserJet 3052/3055/3390/3392 all-in-one, insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack. 2. Slide the stack into the ADF until it does not move any farther.

HP LaserJet 3050

Document Loaded appears on the control-panel display. 3. Adjust the media guides until they are snug against the media.
The document is now ready to be faxed/copied/scanned.
Loading input trays, HP LaserJet 3050/3052/3055 all-in-one

Priority input slot

The priority input slot on the HP LaserJet 3050/3052/3055 all-in-one holds up to 10 sheets of media up to 163 g/m2 (43 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.

250-sheet input tray (tray 1)
The input tray holds up to 250 pages of 80 g/m2 or 20 lb paper or fewer pages of heavier media (25 mm (0.9 inch) or less stack height). Load media with the top forward and the side to be printed facing down. To prevent jams and skewing, always adjust the side and rear media guides. NOTE When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This helps to prevent multiple sheets of media from feeding into the all-in-one, which can cause jams.
Loading input trays, HP LaserJet 3390/3392 all-in-one
Single-sheet priority input slot (tray 1)
The single-sheet priority input slot on the HP LaserJet 3390/3392 all-in-one holds one sheet of media up to 163 g/m2 (43 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media. NOTE When feeding media into the single-sheet priority input slot on the HP LaserJet 3390/3392 all-in-one, the all-in-one pulls the media partially into the all-in-one and then pauses. You must wait for the all-in-one to stop before feeding another sheet of media. You can only feed one sheet of media at a time.
250-sheet input tray (tray 2 or optional tray 3)
NOTE Tray 3 is optional for the HP LaserJet 3390 all-in-one.

Controlling print jobs

This section provides basic printing instructions. When making changes to printing settings, follow the hierarchy of how changes are prioritized. NOTE The names of commands and dialog boxes might vary depending on your software program.
Print-settings priorities
When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your software program.) "Page Setup" dialog box. This dialog box opens when you click Page Setup or a similar command on the File menu in your software program. This dialog box is part of the program in which you are working. Settings that are changed here override settings that are changed anywhere else. "Print" dialog box. This dialog box opens when you click Print, Print Setup, or a similar command on the File menu in your software program. It is also part of the program, but it has a lower priority than the Page Setup dialog box. Settings that are changed in the Print dialog box do not override settings that are changed in the Page Setup dialog box. Settings that are changed here do override settings that are changed in the printer driver. Printer driver. The printer driver opens when you click Properties in the Print dialog box. Settings that are changed here do not override settings that are changed anywhere else. (For Macintosh, the printer driver settings are integrated into the Print dialog box.)

Selecting a source

To print a list of numbers that you have blocked, see Printing the block-fax list. To print the fax activity log, see Printing the fax activity log. To block or unblock a fax number Complete the following steps to block or unblock fax numbers by using the control panel: 1. 2. 3. 4. 5. On the all-in-one control panel, press Menu. Use the < or the > button to select Fax setup, and then press.
Use the < or the > button to select Fax Recv. setup, and then press Use the < or the > button to select Block faxes, and then press.
To block a fax number, use the < or the > button to select Add entry, and then press. Enter the fax number exactly as it appears in the header (including spaces), and then press. Enter a name for the blocked number, and then press. To unblock a single fax number, use the < or the > button to select Delete entry, and then press. Use the < or the > button to select the fax number that you want to delete, and then press to confirm the deletions. -orTo unblock all blocked fax numbers, use the < or the > button to select Clear all, and then press. Press again to confirm the deletions.
Advanced fax features and tasks
Using speed-dial entries, one-touch keys, and group-dial entries
You can store frequently dialed fax numbers or groups of fax numbers as one-touch keys, speed-dial entries, or group-dial entries. In the all-in-one phone book, a total of 120 entries are available for speed-dial entries and group-dial entries. For example, if you program 100 of the entries as speed-dials, the remaining 20 can be used for group-dials.

Using dialing characters

When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the letter that you need appears. Then, press the > button to select that letter and move to the next space. Table 6-1 Alphanumeric buttons and corresponding characters shows which letters and numbers appear on each alphanumeric button when the default language is set to English.

Programming the all-in-one Scan To button
NOTE The Scan To button must be programmed before you can use it. However, some destinations are programmed by default if the all-in-one is directly connected to the computer. To program the Scan To button 1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan when the all-in-one is directly connected to the computer. 2. 3. 4. 5. Click Setup to open the Scan To Setup Wizard. Select Change the destinations that show up on the all-in-one control panel when I press the Scan to Button and then click Next. Check the Allow me to scan by pressing the Scan To button on the all-in-one. check box. Choose destinations by moving them from the PC window (the left window) to the All-in-one window (the right window). NOTE The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items. NOTE 6. Click Update. Click New to create a new destination.
To create, modify, or delete destinations
1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan when the all-in-one is directly connected to the computer. 2. Click Setup and then follow the onscreen instructions. Create a new destination. Set up a new destination using a settings wizard. Modify an existing destination. Select an existing destination and then use a settings wizard to make changes to the destination. Delete a destination. Select an existing destination and delete the destination after confirming its deletion.

Scanning to e-mail

Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPIcompliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant. NOTE To use this feature in Windows, an e-mail destination must be programmed in the scan setup before scanning to e-mail. See Programming the all-in-one Scan To button. For Macintosh operating systems, set up this function from the Monitor Device tab. See the HP Director online Help. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place. -orLift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass. Gently close the lid. 2. 3. 4. On the all-in-one control panel, press Scan To. Use the < or the > button to select an e-mail destination. Press Start Scan or to attach the scanned item to a new e-mail message.

Gently close the lid. You are now ready to scan the photo by using one of the scanning methods. See Understanding scanning methods for more information.
Scanning a book (HP LaserJet 3052/3055/3390/3392 all-in-one) 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.
You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods for more information.
Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred word-processing program for editing.

Readiris

The all-in-one software CD-ROMs include the Readiris OCR program. If you want to use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: Image clarity Texture of gradations (smooth or rough) Scan time File size
Scanning resolution is measured in pixels per inch (ppi). NOTE Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi with the HP LaserJet 3052/3055/3390/3392 all-in-one or up to 600 ppi with the HP LaserJet 3050 all-in-one. The software can perform an enhanced resolution up to 19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or color) to 24 bit (true color). The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs. NOTE Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image. NOTE The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder (ADF).
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan jobs.
Intended use Fax E-mail Recommended resolution 150 ppi 150 ppi Recommended color settings Edit text Print (graphics or text) 300 ppi 600 ppi for complex graphics, or if you want to significantly enlarge the document 300 ppi for normal graphics and text 150 ppi for photos Display on screen 75 ppi Black and White for text Grayscale for graphics and photos Color, if the image is in color Black and White Black and White, if the image does not require smooth gradation Grayscale, if the image requires smooth gradation Color, if the image is in color Black and White Black and White for text and line art Grayscale for shaded or colored graphics and photos Color, if the image is in color

Example: Printcap entry

lj1_raw|raw1:\ :lp=:\ :rm=laserjet1:\ :rp=raw:\ :lf=/usr/spool/lpd/lj1_raw.log:\ :sd=/usr/spool/lpd/lj1_raw: Make sure that your users know the name of each all-in-one, because they must type the names on the command line for printing. Create the spooling directory by making the following entries. At the root directory, type: mkdir /usr/spool/lpd cd /usr/spool/lpd mkdir printer_name_1 printer_name_2 chown daemon printer_name_1 printer_name_2 chgrp daemon printer_name_1 printer_name_2 chmod g+w printer_name_1 printer_name_2 where printer_name_1 and printer_name_2 refer to the all-in-one devices to be spooled. You may spool several all-in-one devices. The following example shows the command to create the spooling directories for all-in-one devices used for printing.
Example: Creating spooling directory
mkdir /usr/spool/lpd cd /usr/spool/lpd mkdir lj1_raw lj1_raw chown daemon lj1_raw lj1_raw chgrp daemon lj1_raw lj1_raw chmod g+w lj1_raw lj1_raw
Configuring print queues using SAM (HP-UX systems)
To configure print queues using SAM (HP-UX systems) On HP-UX systems you can use the SAM utility to configure remote print queues. Before you execute the SAM program, select an IP address for the all-in-one and set up an entry for it in the /etc/hosts file on your system running HP-UX. 1. 2. 3. 4. 5. Start the SAM utility as a superuser. Select Peripheral Devices from the Main menu. Select Printers/Plotters from the Peripheral Devices menu. Select Printers/Plotters from the Printers/Plotters menu. Select Add a Remote Printer from the Actions list, then select an all-in-one name. Examples: my_printer or printer1 6. Select a remote system name. Example: hplj1 (node name of the all-in-one) 7. 8. 9. Select a remote all-in-one name, and then type the queue name. (The name can be anything, such as raw for example.) Check for a remote all-in-one on a BSD system. You must type Y. Click OK at the bottom of the menu. If the configuration is successful, the program prints the message: The printer has been added and is ready to accept print requests. 10. Click OK and select Exit from the List menu. 11. Select Exit Sam. NOTE By default, the lpsched is not running. Make sure you turn the scheduler on when you set up your print queues.

Printing a test file

Enter TCP/IP configuration values for the computer: Windows 2000On the General tab in the Local Area Connection Properties window, select Internet Protocol (TCP/IP) and click Properties. NT 4.0You may be automatically prompted for TCP/IP configuration values. If not, select the Protocols tab in the Networks window and select TCP/IP Protocol. Then click Properties.
If you are configuring a Windows server, type the IP address, default gateway address, and subnet mask in the appropriate spaces. If you are configuring a client, check with your network administrator to learn whether you should enable automatic TCP/IP configuration or whether you should type a static IP address, default gateway address, and subnet mask in the appropriate spaces. 4. 5. Click OK to exit. If prompted, exit Windows and restart your computer for the changes to take effect.
Configuring a network all-in-one for Windows 2000 systems
To configure a network all-in-one for Windows 2000 systems Set up the all-in-one as the default printer by performing the following steps. 1. Verify that the Print Services for Unix is installed (required for LPR port availability): a. b. c. d. e. 2. 3. 4. 5. 6. Click Start, Setup, and Control Panel. Double-click the Network and Dial-up Connections folder. Click the Advanced menu and select Optional Networking Components. Select and enable Other Network File and Print Services. Click Details, and verify that Print Services for Unix is enabled. If not, enable it. Click OK, and then Next.
Open the Printers folder (from the Desktop, click Start, Settings, and Printers). Double-click Add Printer. From the Add Printer Wizard welcome screen, click Next. Select Local printer, and disable automatic detection for Plug and Play installation. Click Next. Select Create a new port, and select LPR Port. Click Next. In the Add LPR compatible printer window: a. b. c. Enter the DNS name or IP address of the all-in-one. For the name of the all-in-one or print queue on the all-in-one, enter (in lowercase) any queue name desired. (Queue names have no effect on output.) Then click OK.

7. 8. 9.

Select the manufacturer and all-in-one model. (If necessary, click Have Disk and follow the instructions to install the printer driver.) Click Next. Choose to keep the existing driver, if prompted. Click Next. Enter an all-in-one name, and choose whether this all-in-one will be the default printer. Click Next.
10. Choose whether this all-in-one will be available to other computers. If shared, enter a share name that identifies the all-in-one to other users. Click Next. 11. If desired, enter a location and other information for this all-in-one. Click Next. 12. Choose whether to print a test page, and click Next. 13. Click Finish to close the wizard.

Select the manufacturer and all-in-one model. (If necessary, click Have Disk and follow the instructions to install the printer driver.) Click Next.
Click Yes to keep the existing driver, if prompted. Click Next. Type an all-in-one name and (if desired) click this all-in-one as default (if desired). Click Next. Select whether to share this all-in-one with other network computers (for example, if your system is a printer server). If shared, type a share name to identify the all-in-one to other users. Click Next.
10. If desired, enter a location and other information for this all-in-one. Click Next. 11. Click Yes to print a test page, then click Next. 12. Click Finish to close the wizard. Creating an LPR port for an installed all-in-one 1. 2. 3. 4. 5. 6. 7. 8. Click Start, Printers and Faxes. Right-click the Printer icon, and select Properties. Select the Ports tab and Add Port. Select LPR Port from the Printer Ports dialog box, and select New Port. In the field labeled Name or address of server providing lpd, enter the DNS name or IP address of the all-in-one. In the dialog box labeled Name of all-in-one or print queue on that server, (in lowercase) type the name of the print queue for the all-in-one (for example: raw, anything, etc.). Select OK. Select Close and OK to close the Properties box.

TCP/IP

This section is intended to provide information to help you gain a basic understanding of TCP/IP. Similar to a common language that people use to communicate with each other, TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and other devices communicate with each other over a network. TCP/IP is rapidly becoming the most used set of protocols. The main reason this is happening is the fact that the Internet is based on TCP/IP. If you have a network that you wish to connect to the Internet, you must be using TCP/IP to communicate.

Internet Protocol (IP)

When information is sent across the network, the data is broken down into small packets. Each packet is sent independently of one another. Each packet is encoded with IP information, such as the IP address of the sender and receiver. IP packets can be routed over routers and gateways, devices that connect a network with other networks. IP communications is connectionless. When IP packets are sent, there is no guarantee that they arrive at their destination in the proper sequence. That task can be performed by higher level protocols and applications thereby allowing IP communications to be efficient. Each node or device that will communicate directly onto the network requires an IP address.
Transmission Control Protocol (TCP)
TCP handles breaking the data into packets and recombining the packets on the receiving end by providing a connection-oriented, reliable, and guaranteed delivery service to another node on the network. When data packets are received at their destination, TCP calculates a checksum for each packet to verify the data is not corrupt. If the data in the packet has been corrupted during transmission, TCP discards the packet and requests that the packet be resent.

Information pages

Information pages reside within the all-in-one memory. These pages help to diagnose and solve problems with the all-in-one. NOTE If the all-in-one language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using HP ToolboxFX. See HP ToolboxFX.

Demo page

To print the Demo page, complete the following steps. 1. 2. 3. On the all-in-one control panel, press Menu. Use the < or the > button to select Reports, and then press.
Use the < or the > button to select Demo page, and then press
You can also view this page from HP ToolboxFX.

Usage page

The Usage page shows usage statistics, such as the number of copies made from the flatbed scanner or the automatic document feeder, the number of faxes sent or received, the number of pages printed, or the number of pages jammed in the automatic document feeder. You can print a Usage page from the all-in-one or HP ToolboxFX. To print a usage page from the allin-one, complete the following steps: 1. 2. 3. On the all-in-one control panel, press Menu. Use the < or the > button to select Reports, and then press.
Use the < or the > button to select Usage page, and then press
The Configuration page lists the current settings and properties of the all-in-one. You can print a Configuration page from the all-in-one or HP ToolboxFX. To print the Configuration page from the allin-one, complete the following steps. 1. 2. 3. On the all-in-one control panel, press Menu. Use the < or the > button to select Reports, and then press.

Chapter 12

Managing the all-in-one and maintenance

1. 2. 3. 4. 5. 6. 7. 8.

Product Information. This section contains basic information about the all-in-one, such as the product name and the serial number. Memory. This section lists memory-related information, such as the total memory that is installed. Paper Settings. This section lists information about the media type for each tray and about the type settings for all the media that the all-in-one supports. Copy Settings. This section lists the all-in-one default copy settings. Product Settings. This section lists information that is gathered during software installation, including the language and the company name. Installed Personalities and Options. This section contains information about optional items that might be installed, such as a DIMM. Print Settings. This section contains information about all-in-one settings that are configured in the printer driver or in HP ToolboxFX. Status Log. This section contains information about all-in-one errors.

Tips to avoid jams

Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. Verify that the media guides are properly adjusted. Check that the input tray is securely in place. Do not add print media into the input tray while the all-in-one is printing. Use only HP-recommended media types and sizes. See Media specifications for more information about print media types. Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity. Check the power connection. Make sure that the power cord is firmly connected to both the allin-one and the power supply box. Plug the power cord into a grounded power outlet.

Where to look for jams

Jams can occur in these locations: Inside the all-in-one In output areas In the automatic document feeder (ADF) In the automatic duplexer (HP LaserJet 3390/3392 all-in-one)
Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the all-in-one. Loose toner might remain in the all-in-one after a jam. This problem typically resolves itself after a few sheets have been printed.

Print cartridge area

To clear a jam in the print cartridge area, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. 1. Open the print-cartridge door, and remove the print cartridge.
Input trays (HP LaserJet 3050/3052/3055 all-in-one)
To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. 1. Open the tray 1 and pull any visible jammed media out of the all-in-one.

Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver. Try printing from another printer driver. For example, if you are using the PCL 6 printer driver, print from the PS printer driver. Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the PS driver.
Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. Restart the computer and the all-in-one and try printing again. If the problem is not resolved, see General print-quality issues.
General print-quality issues The following examples depict letter-size paper that has passed through the all-in-one short-edgefirst. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.
Problem Print is light or faded. Cause The media might not meet HP specifications. The print cartridge might be low. If you use a non-HP print cartridge, no messages appear on the all-in-one control panel or in the HP ToolboxFX. Solution Use media that meets HP specifications. See Media specifications. Replace the print cartridge. See Changing the print cartridge. If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge.

Problem

Cause If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.
Solution Adjust the print density, and disable EconoMode in the all-in-one Properties.

Toner specks appear.

The media might not meet HP specifications. The paper path might need cleaning.
Use media that meets HP specifications. See Media specifications. Clean the paper path. See Cleaning the paper path, or see the HP ToolboxFX online Help.

Dropouts appear.

A single sheet of print media might be defective. The moisture content of the paper is uneven or the paper has moist spots on its surface. The paper lot is flawed. The manufacturing processes can cause some areas to reject toner. The print cartridge might be defective.
Try reprinting the job. Try different paper, such as highquality paper that is intended for laser printers. See Media specifications. Try different paper, such as highquality paper that is intended for laser printers. See Media specifications. Replace the print cartridge. See Changing the print cartridge. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box.
Vertical streaks or bands appear on the page.
The print cartridge might be low or defective. If you are using a nonHP print cartridge, no messages appear on the all-in-one control panel or in the HP ToolboxFX.

Performance problems

Try the tips in this section if pages exit the all-in-one, but have nothing printed on them, or when the all-in-one does not print any pages.
Problem Pages print but are totally blank. Cause The sealing tape might still be in the print cartridge. The document might contain blank pages. The all-in-one might be malfunctioning. Solution Verify that the sealing tape has been completely removed from the print cartridge. Check the document that you are printing to see if content appears on all of the pages. To check the all-in-one, print a Configuration page. See Configuration page. Print on a different type of media. See Media-handling problems.
Certain media types can slow the print job. Pages did not print. The all-in-one might not be pulling media correctly.
Cause The media is jamming in the all-in-one. The USB cable might be defective or incorrectly connected.
Solution Clear the jam. See Clearing jams. Disconnect the USB cable at both ends and reconnect it. Try printing a job that has printed in the past. Try using a different USB cable.
Other devices are running on your computer.
The all-in-one might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the all-in-one, the other device might be interfering. To connect and use the all-in-one, you must disconnect the other device or you must use two USB ports on the computer.

Fax problems

Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes. NOTE You must use the fax cord that came with the all-in-one in order to ensure that the allin-one functions correctly.
Problem The all-in-one cannot receive faxes from an extension telephone. Cause The extension-telephone setting might be disabled. The fax cord might not be securely connected. Solution See Making an extension telephone available to receive faxes for instructions about changing this setting. Verify that the fax cord is securely connected between the telephone jack and the all-in-one (or another device that is connected to the all-in-one). Press 1-2-3 in sequence (tone-dial mode only), wait for three seconds, and then hang up. Verify that the all-in-one dialing mode is set to Tone. See Selecting tonedialing or pulse-dialing mode. Verify that the extension phone is set up for tone dialing as well. If the answer mode is set to Manual, the all-in-one does not answer calls. You have to start the fax-receiving process manually. See Setting the answer mode for more information. Check the rings-to-answer setting for your configuration. See Changing the rings-to-answer setting to determine which setting you need. Check the answer-ring pattern feature to verify that it is set properly. See Changing ring patterns (distinctive ring). See the Getting Started Guide to check the installation. Verify that you are using the fax cord that came with the all-in-one. Re-record your answering machine message, leaving at least two seconds of silence at the beginning of the message. You should not have more than three devices attached to the line. Try removing the last device that was connected and determine whether the all-in-one works. If not, continue removing devices one at a time and retry after removing each one.

The all-in-one dialing mode might be incorrectly set, or the extension phone might be incorrectly set.
Incoming fax calls are not being answered by the all-in-one.
The answer mode might be set to Manual.
The rings-to-answer setting might not be set correctly.
The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. The fax cord might not be correctly connected, or the fax cord is not working. The all-in-one might not be able to detect incoming fax tones because the answering machine is playing a voice message. Too many devices might be connected to the telephone line.
The telephone line might not be working. Do one of the following: Increase the volume on the all-inone, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. Disconnect the all-in-one from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working.
A voice-messaging service might be interfering with the all-in-one as it attempts to answer calls.
Do one of the following: Disable the messaging service. Get a telephone line that is dedicated to fax calls. Set the all-in-one answer mode to Manual. In manual mode, you must start the fax-receive process yourself. See Setting the answer mode for more information. Leave the all-in-one set to automatic mode and lower the rings-to-answer setting for the allin-one to a number less than the rings-to-answer setting for the voice mail (see Changing the rings-to-answer setting). The all-inone will answer all incoming calls.
The all-in-one might be out of paper and the memory is full.
Refill the media input tray. Press. The all-in-one prints all of the faxes it has saved in memory and then resumes answering fax calls. Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled. Check to determine whether the computer is receiving faxes. See Sending and receiving faxes by using a computer. Turn on the autoreduction setting. See Changing autoreduction settings for incoming faxes. Adjust the autoreduction setting to allow larger pages to be printed on one page. See Changing autoreduction settings for incoming faxes. The all-in-one stores the most recently printed faxes. (The amount of memory

Product environmental attributes - IT Eco Declaration 2004
Brand Manufacturer Manufacturers representative Contact person Postal address Postal code /City/ Country Telephone (incl. country code) Mobile phone (incl. country code) Fax (incl. country code) Internet site Additional information Hewlett-Packard Hewlett-Packard Name: e-mail: Name: e-mail: itecodeclaration.ww@hp.com Hans Wendschlag , HP Sweden Logo
+ + + http://www.hp.se/environment Latest version of this document can be found at: www.hp.se/itecodeclarations. The company environmental profile, which is issued for the company and isn't product related, can also be found at the same website. Check Item 14 for explanatory information regarding specific item responses.
This declaration covers the below listed Information Technology product categories* with specified product identity (ID) such as type/model number.
Computer system unit CPU Display/ monitor Printer Black/white Product identity Copier Colour Mobile/portable computer Keyboard Fax Multifunction product Pages per minute: 22 Scanner Server Digital Projector Camera Other IT product, specify:
HP LaserJet 3392 All-in-One (AIO)

June 2004

Issue date 04-27-06 Guideline document (Version of Guideline document used for completion of this declaration (month, year)) This IT Eco Declaration consists of three documents: Company environmental profile: Product environmental attributes: Divided into two sections, legal and market requirements Divided into two sections, legal and market requirements
Guideline document with extensive clarifications, comments and references.
The latest version of all these documents can be downloaded from: www.itecodeclaration.org
Notes: Voluntary vs compulsory requirements: Items marked V are voluntary to answer, all other items must be answered. The latest version of the Guideline document must be used. Specify in table above according to which version of the guideline
document this declaration has been completed.
This version of the IT Eco Declaration is adjusted to the document Product-related Environmental Attributes, issued by the European
Association for Standardizing Information and Communication Systems (ECMA), TR/70, version 1999.
This version of the IT Eco Declaration meets the basic principles of ISO14021:1999, Environmental labels and declarations Self-
declared environmental claims (Type II environmental labelling).
When references are given to standards like ISO, IEC and EN, the latest version should always be referred to.
For telecommunication products, use eco declaration for telecommunication products.
This IT Eco Declaration version can be used from October and shall be used for products announced after December 1 2003.
The IT Eco Declaration is a system for declaration of environmental aspects of IT and telecom products, developed by the Nordic IT organisations, IT-Fretagen in Sweden, ITB in Denmark, IKT-Norge in Norway and TTK ry in Finland. This IT Eco Declaration may only be used after having signed a contract with at least one of these organisations.
Association of the Swedish IT and Telecom Industry www.itforetagen.se
Norwegian IT-companies Organisation www.ikt-norge.no
IT-Brancheforeningen Kontor & Data www.itb.dk
Finnish Association of Office Technology Traders www.ttkry.com

Version June 2004

Page 1 (4)
Copyright Association of the Swedish IT and Telecom Industry 2000. Reproduction of this form without permission is prohibited by the copyright law 1960:729. The prohibition includes any kind of reproduction, by electronic or any other means.
Product identity Issue date
04-27-06 Logo Requirement met Yes No n.a.
Product environmental attributes - Legal requirements
Item P1 P1.1 P1.2 P1.3 P1.4 P1.5 Additional information regarding each item may be found under P14. Environmental conscious design Product parts are free from, i.e. less than 0.1% by weight (b.w.), CFCs & HCFCs, asbestos, PCB & PCT (3093/94/EEC, 76/769/EEC, 6th amendment, 99/77/EEC, 82/828/EEC) Components are free from, i.e. less than 0.1% b.w., mercury (Hg), except for small amounts of mercury which are allowed in light sources. (SE SFS 1998:944) Cadmium (Cd) content of colorants, stabilizers, and surface treatments does not exceed, 0.01% b.w., as specified in 76/769/EEC, 10th amendment, 1991/338/EEC. Paints are free from lead (Pb), i.e. less than 0.1% b.w., (76/769/EEC, 8th amendment, 89/677/EEC) Paints, coatings, plastics, rubbers and seals are free from flame retardants and/or plasticizers containing Short Chain Chlorinated Paraffines (SCCPs) with more than 0,1% by weight, 10-13 carbon atoms, minimum 48% chlorine by weight, CAS number 63449-39-8 (NO MVD regulation 1544, 2000.12.13 and FI 416/2003). If the product is intended for direct and prolonged skin contact, the surfaces do not release nickel (Ni) above levels specified in (76/769/EEC, 8th amendment, 94/27/EEC) Batteries If hazardous batteries are used in the product, they are labelled. (93/86/EEC). If batteries are used in the product they are free (<0.0005% by weight) from mercury (Hg) (98/101/EC) Electrical safety, EMC and connection to the telephone network The product meets the Low Voltage Directive (LVD) regarding electrical safety (73/23/EEC & 93/68/EEC) The product meets the EMC Directive regarding electromagnetic compatibility (89/336/EEC) If product is intended for connection to a public telecom network or contains a radio transmitter, it meets the EU R&TTE Directive (1999/5/EC) The product is CE-marked (93/68/EEC) Consumable materials If a photo conductor (drum, belt etc.) is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (76/769/EEC and 91/338/EEC) If an ink is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (91/338/EEC) If toner/ink (or corresponding) are used in the product, they are classified and if required labelled in accordance with EU directives Packaging materials The sum of the concentration levels of lead, cadmium, mercury, and hexavalent chromium present in packaging or packaging components does not exceed 0.01% by weight (100 ppm). (94/62/EC). The product packaging material is free from CFC/HCFC.

P1.6 P2 P2.1 P2.2 P3 P3.1 P3.2 P3.3 P3.4 P4 P4.1 P4.2 P4.3 P5 P5.1 P5.2
This product meets above listed legal requirements

Page 2 (4)

Product Identity Issue date
Product environmental attributes - Market requirements
Item P6 P6.1 P6.2 P6.3 P6.4 P6.5 V P6.6 P6.7 P6.8 P6.9 P6.10 V P6.11 P6.12 V P6.13 V = Voluntary to answer. Additional information regarding each item may be found under P14. Environmental conscious design Disassembly, recycling Gluing/welding of different material has been avoided. Plastic materials in covers/housing are free from surface coating. Mechanical plastic parts >100g, consist of one material or of easily separable materials. Plastic parts >25g, have material codes according to ISO 11469. Plastic parts are free from metal inlays or have inlays that can be removed with commonly available tools. If labels are required they should be separable. (This requirement does not apply to safety labels). Product lifetime Upgrading of the product can be done with commonly available tools Processor, memory and cards of various types can be changed/upgraded. Hard disk, CD/DVD drives and / or floppy drive can be changed/upgraded. Spare parts are available after end of production for: Material requirements Plastic parts >25g are free from PBB/PBDE, i.e less than 0.1% b.w. Plastic parts >25g are free from flame retardant substances/preparations above 0.1% classified as R45/46, R50/51/52/53 and R60/61 (67/548/EEC) Chemical specification of flame retardants in plastic parts >25g according to ISO 1043-4 declared below: Product cover/ housing: 40 (halogen free organic phosphorus compounds)
Printed circuit boards: 16 (Aromatic Brominated compounds (excluding Brominated diphenyl ether and

diphenyls))

Other plastic parts: 40 (halogen free organic phosphorus compounds), 17 (Aromatic Brominated compounds (excluding Brominated diphenyl ether and diphenyls) in combination with antimony compounds) Product cover/housing material type, specified according to ISO 1043-1 Material type ABS-FR Material type PC+ABS-FR Material type Electrical cable insulation material specification PVC Other Light sources are free from mercury, i.e less than 0.1% b.w. If mercury is used specify: Number of lamps 1 & max. mercury per lamp 1.5 mg Mechanical plastic parts > 25g are free from lead (Pb), i.e. less than 0.1% b.w. Product parts are free from beryllium (Be) and beryllium oxide (BeO), i.e. less than 0.1% b.w. Batteries Product is free from batteries defined as hazardous (91/157/EEC) Batteries are used that meet the European eco-label (EU Flower) criteria (2001/687/EC & 2001/686/EC) Energy consumption V n.a. Maximum power W V Operation 355 W Low power mode 15W Off mode 0.02 W Sleep mode 11 W Deep sleep mode W If the product is in Stand by mode, it reverts to: Low power mode in 10 min Sleep mode in 10min Deep sleep mode in min V Off mode in min 2-sided printing/copying (duplex) from 1-sided originals is an integrated product function. Information about the energy save function is given in the user documentation. (Not applicable when no instruction is needed to operate the energy save function, i.e. the energy save function cannot be adjusted or inhibited by the user.) The product meets the requirements of ENERGY STAR. The product meets the requirements of GEEA. n.a.

3 years

P6.14 P6.15 P6.16 V P6.17 V P6.18 V P7 P7.1 P7.2 V P8 P8.1

V P8.2 P8.3

P8.4 P8.5 V
P8.6 V Display meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC). V Desktop or portable computer meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC)

Page 3 (4)

Product environmental attributes - Market requirements (continued)
Item P9 P9.1 P9.2 V V = Voluntary to answer. Additional information regarding each item may be found under P14. Noise characteristics (Measured and declared according to ISO 7779 and ISO 9296) Declared A-Weighted Sound Power Level, LWAd (1B = 10 dB) Operating mode: LWAd : 6.3 B Idling mode: LWAd : inaudible B The product meets the acoustic noise requirement of:
TCO Blue Angel European eco-label (EU Flower) Nordic Swan
P9.3 V Declared A-Weighted Sound Pressure Level, LpAm (measured at the operator position if applicable; otherwise measured at the 1m bystander positions). Operating mode: LpAm: 49 dB Idling mode: LpAm: 38 dB Test position: LpAm: Operator position Bystander positions
Test position for PC tower LpAm:
Table top Floor standing P10 Emissions P10.1 , other standard , specify:
Chemical emission test performed according to RAL-UZ The test covers: Dust
Ozone Styrene TVOC Benzene P10.2 V The product meets the requirement for chemical emission in: TCO Blue Angel Nordic Swan P10.3 Display/monitor/portable computer meets the requirement for low frequency electromagnetic fields in: MPR-II TCO prEN50279- A , -B , -C Consumable materials The photo conductor is free from selenium. If the photo conductor contains selenium there is a system for waste recovery.

P11 P11.1 P11.2

P11.3 V Safety Data Sheet/Material Safety Data Sheet (SDS/MSDS) is available for toner/ink (99/45/EC & 2001/58/EC) P11.4 V Paper containing recycled fibres and meeting requirements of ENV12281 can be used in the product. P12 P12.1 P12.2 P12.3 P13 P13.1 Ergonomics The computer system meets the ergonomic requirements of EN 29241-3, -7, -8 for CRT displays and EN-ISO 13406-2 for flat panel displays. The product keyboard meets the requirements of ISO 9995 and EN 29241-4. The computer input device meets the requirements of ISO 9241-9.

Packaging and documentation Product packaging: material type(s): Polyethylene, PE weight (kg): 0.12 Polystyrene, EPS 0.9 Cardboard 3.9 P13.2 V Plastic packaging material is marked according to DIN 6120, ISO 11469 or ISO 1043, 1-4. P13.3 V Product plastic packaging is free from chlorine P13.4 V User and product documentation are free from chlorine bleached paper P14 Additional information "The IT Eco Declaration covers the product base model only. If optional items with moving parts are added, like extra hard disks or graphic cards with fans etc, these can change energy and acoustics values for which HP can take no responsibility."

Page 4 (4)