HP Photosmart C4380 All-in-One series

Basics Guide

Hewlett-Packard Company notices
The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 2007 Hewlett-Packard Development Company, L.P. Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Contents

1 HP All-in-One overview The HP All-in-One at a glance....2 Control panel buttons.....3 Find more information.....4 Network setup Integrated wireless WLAN 802.11 network setup...5 Wireless ad hoc network setup....7 Connect to additional computers on a network..10 Change the HP All-in-One from a USB connection to a network connection..10 Manage your network settings...11 Use the HP All-in-One features Load originals and load paper...13 Avoid paper jams.....15 Print 10 x 15 cm (4 x 6 inch) photos....16 Scan an image or document....17 Make a copy.....17 Replace the print cartridges....18 Clean the HP All-in-One....20 Troubleshooting and support Uninstall and reinstall the software...22 Hardware setup troubleshooting....22 Wireless setup troubleshooting...25 Clear paper jams.....27 Print cartridge troubleshooting...28 Support process....29 Technical information System requirements....30 Product specifications....30 Print cartridge yield....30 Regulatory notices....30 Warranty.....32

HP All-in-One overview

Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in-One.
The HP All-in-One at a glance
HP All-in-One overview Label 11 Description Control panel On button Memory card slots Wireless network indicator light and button Input tray Tray extender Paper-width guide Print cartridge door Glass Lid backing Rear door 2 HP All-in-One overview
(continued) Label * Description Rear USB port Power connection* Use only with the power adapter supplied by HP.

Control panel buttons

Label 1
Name and Description On button: Turns the HP All-in-One on or off. When the HP Allin-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off, and then unplug the power cord. Quality button: Changes the copy quality or the quality of photos you print from a memory card. The default quality for both plain and photo papers is two stars. However, the quality produced varies depending on the paper type. For plain paper, two stars represents normal quality. For photo paper, two stars represents best quality. Size button: Changes the image size to 100% (Actual Size), fits it to the page (Resize to Fit), or prints borderless images (Borderless). The default setting is 100% for plain paper and borderless for photo paper. Copies button: Specifies the desired number of copies.
Chapter 1 (continued) Label Icon Name and Description Cancel button: Stops a task (such as scanning or copying) or resets settings (such as Quality and Copies). Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory card when pressed. Start Copy Black button: Starts a black-and-white copy. In certain situations (for example, after clearing a paper jam), this button resumes printing. When a memory card is inserted, this button acts as a previous image button. Start Copy Color button: Starts a color copy. In certain situations (for example, after clearing a paper jam), this button resumes printing. When a memory card is inserted, this button starts printing the image currently on the display.

Wireless setup troubleshooting on page 25
Integrated wireless WLAN 802.11 network setup
Use this section if you want to connect the HP All-in-One to a computer on a wireless network using a wireless router or access point (802.11). HP recommends this method.

Chapter 2

To set up the HP All-in-One on an integrated wireless WLAN 802.11 network, you need to do the following: First, collect all of the required materials. Next, install the software and connect the HP All-in-One to the wireless router.

See this section:

What you need for an integrated wireless WLAN 802.11 network on page 6 Connect to an integrated wireless WLAN 802.11 network on page 6
What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will need the following: A wireless 802.11 network that includes a wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP All-in-One on. If you connect the HP All-in-One on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP). Network name (SSID). WEP key or WPA Passphrase (if needed).
Connect to an integrated wireless WLAN 802.11 network
The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One to your wireless network.
CAUTION: To prevent other users from accessing your wireless network, HP strongly recommends using a password or passphrase (WPA or WEP security) and a unique network name (SSID) for your wireless router. Your wireless router might have been shipped with a default network name, which is typically the manufacturer name. If you use the default network name, your network can be easily accessed by other users using the same default network name (SSID). It also means that the HP All-in-One might accidently connect to a different wireless network in your area which uses the same network name. If this happens you will not be able to access the HP All-in-One. For more information on how to change the network name, see the documentation that came with your wireless router. NOTE: HP provides an online tool that might be able to find your wireless security settings automatically. Go to: www.hp.com/go/networksetup. To connect the HP All-in-One 1. Insert the HP Photosmart Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the HP All-in-One to the computer using the USB setup cable included in the box. The HP All-in-One will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again. 3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection. Once the HP All-in-One connects successfully to the network, install the software on each computer that will use the device over the network.

Wireless ad hoc network setup
Use this section if you want to connect the HP All-in-One directly to a wireless-capable computer without using a wireless router or access point.
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an ad hoc network profile on your computer. This includes choosing a network name (SSID) and WEP security (optional but recommended) for your ad hoc network.
Chapter 2 To set up the HP All-in-One on a wireless ad hoc network, you need to do the following: First, collect all of the required materials. Next, prepare your computer by creating a network profile. See this section: What you need for an ad hoc network on page 8 Create a network profile for a Windows XP computer on page 8 Create a network profile for other operating systems on page 9 Finally, install the software. Connect to a wireless ad hoc network on page 9
What you need for an ad hoc network
To connect the HP All-in-One to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile.
Create a network profile for a Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile. To create a network profile NOTE: The HP All-in-One comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. 1. In the Control Panel, double-click Network Connections. 2. On the Network Connections window, right-click the Wireless Network Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see Disable on the menu, the wireless connection is already enabled. 3. Right-click the Wireless Network Connection icon, and then click Properties. 4. Click the Wireless Networks tab. 5. Select the Use Windows to configure my wireless network settings check box. 6. Click Add, and then do the following: a. In Network name (SSID) box, type in a unique network name of your choice. NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and lowercase (small) letters. b. If there is a Network Authentication list, select Open. Otherwise, go to the next step. c. In the Data encryption list, select WEP. NOTE: It is possible to create a network that does not use a WEP key. However, HP recommends using a WEP key in order to secure your network. d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it.

Network setup 8

e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.) Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption. f. In the Confirm network key box, type the same WEP key you typed in the previous step. g. Write down the WEP key exactly as you typed it, including uppercase and lowercase letters. NOTE: You must remember the exact uppercase (capital) and lowercase (small) letters. If you enter your WEP key incorrectly on the HP All-in-One, the wireless connection will fail. h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window.

Create a network profile for other operating systems
If you have an operating system other than Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs. Using the LAN card configuration program, create a network profile that has the following values: Network name (SSID): Mynetwork (example only) NOTE: You should create a network name that is unique and easy for you to remember. Just remember that the network name is case-sensitive. Therefore, you must remember which letters are uppercase and lowercase. Communication mode: Ad Hoc Encryption: enabled
Connect to a wireless ad hoc network
The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One directly to your computer for an ad-hoc wireless network.
To connect the HP All-in-One 1. Insert the HP Photosmart Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the HP All-in-One to the computer using the USB setup cable included in the box. The HP All-in-One will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again. 3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection. Once the HP All-in-One connects successfully to the network, install the software on each computer that will use the device over the network.
Connect to additional computers on a network
You can share the HP All-in-One on a network so that more computers can use it. If the HP All-in-One is already connected to a computer on the network, you must install the HP All-in-One software for each additional computer. During the installation, the software will discover the HP All-in-One on the network for each of the computers. Once you have set up the HP All-in-One on the network you will not need to configure it again when you add additional computers. To install the Windows HP All-in-One software on additional networked computers 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog box about firewalls appears, follow the instructions. If you see firewall popup messages, you must always accept or allow the pop-up messages. 4. On the Connection Type screen, select Through the network, and then click Next. The Searching screen appears as the Setup program searches for the HP All-in-One on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the HP All-in-One you want to connect. 6. Follow the prompts to install the software. When you have finished installing the software, the HP All-in-One is ready for use. 7. If you disabled any virus detection software on your computer, make sure to enable it again. 8. To test your network connection, go to your computer and print a self-test report to the HP All-in-One.

Network setup 10

Change the HP All-in-One from a USB connection to a network connection
If you first install the HP All-in-One with a USB connection, you can later change to a wireless network connection. If you already understand how to connect to a network, you can use the general directions below.
To change a USB connection to an integrated wireless WLAN 802.11 connection 1. Unplug the USB connection from the back of the HP All-in-One. 2. Insert the HP All-in-One CD in the computer CD-ROM drive. 3. Follow the onscreen instructions for a wireless network installation. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers for the USB installation. For more detailed instructions on connecting the HP All-in-One to a network, see: Integrated wireless WLAN 802.11 network setup on page 5 Wireless ad hoc network setup on page 7
Manage your network settings
You can manage network settings for the HP All-in-One through the HP All-in-One control panel.
Change basic network settings from the control panel
The HP All-in-One control panel enables you to perform a variety of network management tasks. This includes printing the network settings, restoring the network defaults, turning the wireless radio on and off, and printing a wireless network test. Print network settings You can print a network configuration page to see network settings such as the IP address, communication mode, and network name (SSID). 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Print Network Configuration Page is highlighted, and then press the button next to OK. Restore network defaults You can reset the network settings to what they were when you purchased the HP All-inOne.
1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Restore Network Defaults is highlighted, and then press the button next to OK. 3. Confirm that you want to restore the network defaults. Turn the wireless radio on and off The wireless radio is off by default, but when you install the software and connect the HP All-in-One to the network, the wireless radio is turned on automatically. The blue light on the front of the HP All-in-One indicates that the wireless radio is on. In order to stay connected to a wireless network, the radio must stay on. However, if the HP All-in-One is connected directly to a computer with a USB connection, the radio is not used. In this case you might want to turn the radio off. 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Turn Radio On or Turn Radio Off is highlighted, and then press the button next to OK.

Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful. If an issue is detected, a recommendation on how to correct the issue will be included on the printed report. You can print the wireless network test at any time. 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Wireless Network Test is highlighted, and then press the button next to OK. The Wireless Network Test prints.
Network setup 12 Network setup
Use the HP All-in-One features
This chapter includes information about how to use the HP All-in-One for basic operations. In addition, it provides instructions about how to load paper and replace the print cartridges.
Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency films, envelopes, or labels, or if you experience poor print quality using the Automatic setting, you can manually set the paper size and type for print and copy jobs. To load an original on the scanner glass 1. Lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass.
3. Close the lid. To load full-size paper 1. Slide the paper-width guide to its outermost position.

Chapter 3

NOTE: If you are using letter, A4, or smaller paper, make sure the tray extender is open all the way. 2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type. 3. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side down. 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

NOTE: When you use legal-size paper, leave the tray extender closed.
To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. TIP: For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP All-in-One.
Print 10 x 15 cm (4 x 6 inch) photos
You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch) photos.
xD-Picture Card Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) CompactFlash (CF) types I and II Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card

9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11. Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP device. For more information, go to: www.shopping.hp.com/accessories-store/printer.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features.
20 Use the HP All-in-One features
To clean the glass 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the HP All-in-One.

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. 5. Plug in the power cord, and then turn on the HP All-in-One.

Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. To uninstall from a Windows computer and then reinstall 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 6. 7. Insert the HP All-in-One CD-ROM into your computers CD-ROM drive and then start the Setup program. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Hardware setup troubleshooting

Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job. If necessary, remove and then install the software you installed with the HP All-in-One again. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.
Chapter 4 Troubleshooting and support 26 If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. If your computer or wireless router is near an external wall, move them away from the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on. Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the wireless router, see the documentation that came with your wireless router. Cause: The HP All-in-One is not receiving a signal. Solution: Move the wireless router and the HP All-in-One closer together. Then run the wireless setup process again. For more information, see: Integrated wireless WLAN 802.11 network setup on page 5 Cause: If you manually entered your network name (SSID), you might have entered it incorrectly. Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive. For more information, see: Connect to an integrated wireless WLAN 802.11 network on page 6 Cause: The setting for MAC address filtering might be enabled on your wireless router. Solution: Disable MAC address filtering on your wireless router until the HP All-in-One has successfully connected to your network. If you re-enable MAC address filtering on your wireless router, make sure the MAC address of the HP All-in-One is on the list of acceptable MAC addresses.
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key incorrectly during the wireless setup process. Solution: During the wireless setup process, you might have entered the WEP key incorrectly. Some wireless routers provide up to four WEP keys. The HP All-in-One uses the first WEP key (selected by the wireless router as the default WEP key). Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router. Enter the WEP key exactly as it appears in the wireless router settings. The WEP key is case sensitive. If you do not know the WEP key, see the documentation that came with your wireless router for information on how to access the router's Embedded Web Server. You can find the WEP key by logging onto the router's Embedded Web Server using a computer on the wireless network.

Invalid passphrase during wireless setup
Cause: During the wireless setup process, you might have entered the WPA passphrase incorrectly. Solution: Run the wireless setup process again and enter the correct passphrase. The passphrase is case-sensitive.
The Printer Not Found screen appears during installation
Cause: An anti-virus or anti-spyware application is preventing the HP All-in-One from accessing your computer.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution: Temporarily disable the VPN before proceeding with the installation. NOTE: The HP All-in-One functionality will be limited during VPN sessions. Cause: The HP All-in-One is not turned on. Solution: Turn on the HP All-in-One.

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.
Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place. Press Start Copy Black or Start Copy Color to continue the current job.
To clear a paper jam from the front door 1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.

Regulatory notices

The HP All-in-One meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRB-0721-01. This regulatory number should not be confused with the marketing name (HP Photosmart C4380 All-in-One series, etc.) or product numbers (CC280A, etc.).

Chapter 5

Warranty
Technical information 32 Technical information

www.hp.com/support

Product environmental attributes - IT Eco Declaration 2004
Brand Manufacturer Manufacturers representative Contact person Postal address Postal code /City/ Country Telephone (incl. country code) Mobile phone (incl. country code) Fax (incl. country code) Internet site Additional information Hewlett-Packard Hewlett-Packard Name: e-mail: Name: e-mail: Itecodeclaration.ww@hp.com Hans Wendschlag , HP Sweden Logo
+ + + http://www.hp.se/environment Latest version of this document can be found at: www.hp.se/itecodeclarations. The company environmental profile, which is issued for the company and isn't product related, can also be found at the same website. Check Item 14 for explanatory information regarding specific item responses.
This declaration covers the below listed Information Technology product categories* with specified product identity (ID) such as type/model number.
Computer system unit CPU Display/ monitor Printer Black/white Product identity Mobile/portable computer Keyboard Scanner Server Digital Projector Camera Other IT product, specify:
Copier Fax Multifunction product Colour Pages per minute: 30 ppm(Draft)
HP Photosmart C4380 Series All-in-One

2004-06-01

Issue date 30-Jul-2007 Guideline document (Version of Guideline document used for completion of this declaration (month, year)) This IT Eco Declaration consists of three documents: Company environmental profile: Divided into two sections, legal and market requirements
Product environmental attributes: Divided into two sections, legal and market requirements Guideline document with extensive clarifications, comments and references. The latest version of all these documents can be downloaded from: www.itecodeclaration.org Notes: Voluntary vs compulsory requirements: Items marked V are voluntary to answer, all other items must be answered. The latest version of the Guideline document must be used. Specify in table above according to which version of the guideline document this declaration has been completed. This version of the IT Eco Declaration is adjusted to the document Product-related Environmental Attributes, issued by the European Association for Standardizing Information and Communication Systems (ECMA), TR/70, version 1999. This version of the IT Eco Declaration meets the basic principles of ISO14021:1999, Environmental labels and declarations Selfdeclared environmental claims (Type II environmental labelling). When references are given to standards like ISO, IEC and EN, the latest version should always be referred to. For telecommunication products, use eco declaration for telecommunication products. This IT Eco Declaration version can be used from October and shall be used for products announced after December 1 2003. The IT Eco Declaration is a system for declaration of environmental aspects of IT and telecom products, developed by the Nordic IT organisations, IT-Fretagen in Sweden, ITB in Denmark, IKT-Norge in Norway and TTK ry in Finland. This IT Eco Declaration may only be used after having signed a contract with at least one of these organisations.
Association of the Swedish IT and Telecom Industry www.itforetagen.se
Norwegian IT-companies Organisation www.ikt-norge.no
IT-Brancheforeningen Kontor & Data www.itb.dk
Finnish Association of Office Technology Traders www.ttkry.com

Version June 2004

Page 1 (4)
Copyright Association of the Swedish IT and Telecom Industry 2000. Reproduction of this form without permission is prohibited by the copyright law 1960:729. The prohibition includes any kind of reproduction, by electronic or any other means.
Product identity Issue date
HP Photo smart C4380 Series All-in-One
30-Jul-2007 Logo Requirement met Yes No n.a.
Product environmental attributes - Legal requirements
Item P1 P1.1 P1.2 P1.3 P1.4 P1.5 Additional information regarding each item may be found under P14. Environmental conscious design Product parts are free from, i.e. less than 0.1% by weight (b.w.), CFCs & HCFCs, asbestos, PCB & PCT (3093/94/EEC, 76/769/EEC, 6th amendment, 99/77/EEC, 82/828/EEC) Components are free from, i.e. less than 0.1% b.w., mercury (Hg), except for small amounts of mercury which are allowed in light sources. (SE SFS 1998:944) Cadmium (Cd) content of colorants, stabilizers, and surface treatments does not exceed, 0.01% b.w., as specified in 76/769/EEC, 10th amendment, 1991/338/EEC. Paints are free from lead (Pb), i.e. less than 0.1% b.w., (76/769/EEC, 8th amendment, 89/677/EEC) Paints, coatings, plastics, rubbers and seals are free from flame retardants and/or plasticizers containing Short Chain Chlorinated Paraffines (SCCPs) with more than 0,1% by weight, 10-13 carbon atoms, minimum 48% chlorine by weight, CAS number 63449-39-8 (NO MVD regulation 1544, 2000.12.13 and FI 416/2003). If the product is intended for direct and prolonged skin contact, the surfaces do not release nickel (Ni) above levels specified in (76/769/EEC, 8th amendment, 94/27/EEC) Batteries If hazardous batteries are used in the product, they are labelled. (93/86/EEC). If batteries are used in the product they are free (<0.0005% by weight) from mercury (Hg) (98/101/EC) Electrical safety, EMC and connection to the telephone network The product meets the Low Voltage Directive (LVD) regarding electrical safety (73/23/EEC & 93/68/EEC) The product meets the EMC Directive regarding electromagnetic compatibility (89/336/EEC) If product is intended for connection to a public telecom network or contains a radio transmitter, it meets the EU R&TTE Directive (1999/5/EC) The product is CE-marked (93/68/EEC) Consumable materials If a photo conductor (drum, belt etc.) is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (76/769/EEC and 91/338/EEC) If an ink is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (91/338/EEC) If toner/ink (or corresponding) are used in the product, they are classified and if required labelled in accordance with EU directives Packaging materials The sum of the concentration levels of lead, cadmium, mercury, and hexavalent chromium present in packaging or packaging components does not exceed 0.01% by weight (100 ppm). (94/62/EC). The product packaging material is free from CFC/HCFC.

P1.6 P2 P2.1 P2.2 P3 P3.1 P3.2 P3.3 P3.4 P4 P4.1 P4.2 P4.3 P5 P5.1 P5.2
This product meets above listed legal requirements

Page 2 (4)

Product Identity Issue date
Product environmental attributes - Market requirements
Item P6 P6.1 P6.2 P6.3 P6.4 P6.5 V P6.6 P6.7 P6.8 P6.9 P6.10 V P6.11 P6.12 V P6.13 V = Voluntary to answer. Additional information regarding each item may be found under P14. Environmental conscious design Disassembly, recycling Gluing/welding of different material has been avoided. Plastic materials in covers/housing are free from surface coating. Mechanical plastic parts >100g, consist of one material or of easily separable materials. Plastic parts >25g, have material codes according to ISO 11469. Plastic parts are free from metal inlays or have inlays that can be removed with commonly available tools. If labels are required they should be separable. (This requirement does not apply to safety labels). Product lifetime Upgrading of the product can be done with commonly available tools Processor, memory and cards of various types can be changed/upgraded. Hard disk, CD/DVD drives and / or floppy drive can be changed/upgraded. Spare parts are available after end of production for: Material requirements Plastic parts >25g are free from PBB/PBDE, i.e less than 0.1% b.w. Plastic parts >25g are free from flame retardant substances/preparations above 0.1% classified as R45/46, R50/51/52/53 and R60/61 (67/548/EEC) Chemical specification of flame retardants in plastic parts >25g according to ISO 1043-4 declared below: Product cover/ housing: Printed circuit boards: TBBPA Other plastic parts: Product cover/housing material type, specified according to ISO 1043-1 Material type Material type ABS Electrical cable insulation material specification Light sources are free from mercury, i.e less than 0.1% b.w. If mercury is used specify: Number of lamps 0 & max. mercury per lamp mg Mechanical plastic parts > 25g are free from lead (Pb), i.e. less than 0.1% b.w. Batteries Product is free from batteries defined as hazardous (91/157/EEC) Batteries are used that meet the European eco-label (EU Flower) criteria (2001/687/EC & 2001/686/EC) Energy consumption n.a. n.a. Maximum power W V Operation Off mode Deep sleep mode Sleep mode in 25 W W W 60 min Low power mode W Sleep mode 7.5 W If the product is in Stand by mode, it reverts to: Low power mode in V P8.2 P8.3 min Material type PVC Other

1 years

V P6.14 P6.15 P6.16 V P6.17 V P6.18 V P7 P7.1 P7.2 V P8 P8.1 V
Product parts are free from beryllium (Be) and beryllium oxide (BeO), i.e. less than 0.1% b.w.
Deep sleep mode in min V Off mode in min 2-sided printing/copying (duplex) from 1-sided originals is an integrated product function. Information about the energy save function is given in the user documentation. (Not applicable when no instruction is needed to operate the energy save function, i.e. the energy save function cannot be adjusted or inhibited by the user.) The product meets the requirements of ENERGY STAR. The product meets the requirements of GEEA. Display meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC). Desktop or portable computer meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC)

P8.4 P8.5 V P8.6 V V

Page 3 (4)
Product environmental attributes - Market requirements (continued)
Item P9 P9.1 P9.2 V V = Voluntary to answer. Additional information regarding each item may be found under P14. Noise characteristics (Measured and declared according to ISO 7779 and ISO 9296) Declared A-Weighted Sound Power Level, LWAd (1B = 10 dB) Idling mode: LWAd : 3.3B Operating mode: LWAd : 6.9 B The product meets the acoustic noise requirement of:
TCO Blue Angel European eco-label (EU Flower) Nordic Swan

P9.3 V

Declared A-Weighted Sound Pressure Level, LpAm (measured at the operator position if applicable; otherwise measured at the 1m bystander positions). Operating mode: LpAm: 46 dB Idling mode: LpAm: 21 dB Test position: LpAm: Operator position Table top Test position for PC tower LpAm: Emissions Chemical emission test performed according to RAL-UZ , other standard Ozone Styrene TVOC The test covers: Dust The product meets the requirement for chemical emission in: Bystander positions Floor standing , specify: UZ122 Benzene TCO Blue Angel Nordic Swan

P10 P10.1 P10.2 V

P11 P11.1 P11.2 P11.3 V P11.4 V P12 P12.1 P12.2 P12.3 P13 P13.1
Display/monitor/portable computer meets the requirement for low frequency electromagnetic fields in: MPR-II TCO prEN50279- A , -B , -C Consumable materials The photo conductor is free from selenium. If the photo conductor contains selenium there is a system for waste recovery. Safety Data Sheet/Material Safety Data Sheet (SDS/MSDS) is available for toner/ink (99/45/EC & 2001/58/EC) Paper containing recycled fibres and meeting requirements of ENV12281 can be used in the product. Ergonomics The computer system meets the ergonomic requirements of EN 29241-3, -7, -8 for CRT displays and EN-ISO 13406-2 for flat panel displays. The product keyboard meets the requirements of ISO 9995 and EN 29241-4. The computer input device meets the requirements of ISO 9241-9. Packaging and documentation Product packaging: material type(s): Corrugated paper weight (kg): 0.57 Polystyrene-foam 0.045 Polystyrene-bag 0.022 Plastic packaging material is marked according to DIN 6120, ISO 11469 or ISO 1043, 1-4. Product plastic packaging is free from chlorine User and product documentation are free from chlorine bleached paper Additional information "The IT Eco Declaration covers the product base model only. If optional items with moving parts are added, like extra hard disks or graphic cards with fans etc, these can change energy and acoustics values for which HP can take no responsibility."