HP Photosmart D7300 series User Guide
Clean the outside of the printer...39 Aligning the printer....39 Print a sample page....39 Automatically clean the printhead...40 Manually clean the ink cartridge contacts..40 Print a self test report...41 Update the software....42 Store and transport the printer and ink cartridges..43 Store and transport the printer...43 Store and transport the ink cartridges..43 Maintain the quality of photo paper...Troubleshooting...45 Printer hardware problems...45 Printing problems....46 Error messages....50 Paper errors....50 Ink cartridge errors....52 Memory card errors...55 Computer and connectivity printing errors...HP support....59 Support process....59 HP support by phone...59 Phone support period...59 Placing a call...59 After the phone support period...60 Additional warranty options...60 A Specifications....61 System requirements...61 Printer specifications...61 B HP Warranty....65 Index....67

Welcome

Thank you for purchasing an HP Photosmart D7300 series printer! With this new photo printer you can print beautiful photos, save photos to a computer, and create fun and easy projects with or without a computer. This guide primarily explains how to print without connecting a computer. To learn how to print from a computer, install the printer software and view the electronic Help. For an overview of using a computer and the printer together, see Printing from a computer. For information about installing the software, see the Quick Start guide. Home users can learn how to: Print borderless photos from the printer or from a computer Choose a photo layout Convert a color photo to black and white, or apply a color effect such as Sepia or Antique Quick Start Guide: The Quick Start Guide explains how to set up the printer, install the printer software, and print your first photo. User Guide: The User Guide is the book you are reading. This guide describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information. Onscreen help: The onscreen HP Photosmart printer help describes how to use the printer with a computer and contains software troubleshooting information.
The printer comes with the following documentation:

Supported file formats

The printer can recognize and print the following file formats directly from a memory card: JPEG, uncompressed TIFF, Motion JPEG AVI, Motion-JPEG QuickTime, and MPEG-1. If your digital camera saves photos and video clips in other file formats, save the files to your computer and print them using a software program. For more information, see the electronic Help.

Inserting a memory card

Memory card slots
xD-Picture Card Compact Flash I and II, Microdrive Memory Stick Secure Digital, MultiMediaCard (MMC)

Memory card types

Find your memory card in the following table and use the instructions to insert the card into the printer. Guidelines: Insert only one memory card at a time. Gently push the memory card into the printer until it stops. The memory card slot allows for only a portion of the card to insert into the printer; do not try to force the memory card all the way into the printer. When the memory card is inserted correctly, the memory card light flashes and then remains solid green. Caution 1 Inserting the memory card any other way may damage the card and the printer. Caution 2 Do not pull out a memory card while the memory card light is flashing green. For more information, see Removing a memory card.

Memory card CompactFlash

How to insert the memory card Front label faces up, and if the label has an arrow, the arrow points toward the printer Edge with metal pinholes goes into the printer first

Memory Stick

Angled corner is on the left Metal contacts face down If you are using a Memory Stick Duo or Memory Stick PRO Duo card, attach the adapter that came with the card before you insert the card into the printer

Microdrive

Front label faces up, and if the label has an arrow, the arrow points toward the printer Edge with metal pinholes goes into the printer first

MultiMediaCard

Angled corner is on the right Metal contacts face down

Secure Digital

xD-Picture Card
Curved side of card points toward you Metal contacts face down

Removing a memory card

Wait until the Memory Card light stops flashing, then gently pull the memory card to remove it from the printer.
Caution Do not pull out a memory card while the Memory Card light is flashing. A flashing light means that the printer is accessing the memory card. Removing a memory card while it is being accessed may damage the printer and the memory card or corrupt the information on the memory card.
Printing photos without a computer
The HP Photosmart D7300 series printer lets you select, enhance, and print photos without even turning on the computer. Once you've set up the printer using the instructions in the Quick Start booklet, you can insert a memory card in the printer and print your photos using the buttons on the printer control panel. You can also print photos directly from a digital camera. For more information, see Print photos from a digital camera.

If the printer cannot find or read all of the cameraselected photos on the card, it prints the photos that it can read. After printing, the printer deletes the DPOF file and unmarks the photos. Print using the Wizard The print wizard provides detailed instructions about selecting, sizing, editing, and printing photographs. 1. 2. 3. Touch Print. Touch Wizard. Follow the prompts to print your desired photo or photos. Touch Print. Touch 46 or Enlargement to select your desired photo size. Scroll to select the available videos using the left and right arrows. Note Videos display a video camera icon in the center of the image. Touch the play icon to play the video. You can fast-forward or rewind the video by touching the forward and reverse arrows. To select a frame to print, pause the video by touching the pause icon. The video must be paused to select frames for printing. Note Touch the forward or reverse icons to advance or rewind the video frame-by-frame.
Print photos from video clips 1. You can view video clips on the 2. touch screen display, and select 3. and print individual frames. When you first insert a memory card containing a video clip, the printer uses the first frame of the video clip to represent the clip 4. on the printer screen. The printer recognizes video clips recorded in these formats: 5. Motion-JPEG AVI Motion-JPEG QuickTime MPEG-1
If you want to The printer ignores video clips in any other format. Before you begin, make sure that the memory card is inserted in the printer and the paper tray you want to use is loaded with the correct paper. Print a photo index
Follow these steps: 6. 7. Touch the desired frame to select it for printing. Touch Print to print the selected frames.
1. 2. A photo index shows thumbnail views and index numbers for up 3. 4. to 2000 photos on a memory card. Use plain paper instead of photo paper to reduce costs. A photo index may be several pages long. Before you begin, make sure that the memory card is inserted in the printer and the paper tray you want to use is loaded with the correct paper. Stop printing
Touch Print. Touch All. Select 8.511 paper. Touch the index sheet icon.
To stop a print job in progress, press Cancel.
Print photos from a digital camera
You can print photos by connecting a PictBridge digital camera directly to the camera port of the printer with a USB cable. If you have a digital camera with Bluetooth wireless technology, you can insert the optional HP Bluetooth wireless printer adapter in the printer and send photos to the printer wirelessly. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera. To print photos from a Follow these steps Set the Bluetooth options for the printer using the Bluetooth menu on the touch screen display. For more information, see Bluetooth. Load printer paper. Insert the HP Bluetooth wireless printer adapter into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data. Follow the instructions in the documentation that came with the digital camera to send photos to the printer.

Digital camera with Bluetooth 1. wireless technology If you have a digital camera with Bluetooth wireless technology, 2. you can purchase the optional 3. HP Bluetooth wireless printer adapter and print from a camera using a Bluetooth wireless connection. 4.
To print photos from a Note You can also print from other devices with Bluetooth wireless technology, such as PDAs and camera phones. For more information, see Connecting to other devices and the documentation that came with your Bluetooth adapter. Digital camera with PictBridge technology

Follow these steps

1. 2. 3.
Turn on the PictBridge digital camera and select the photos you want to print. Load paper. Make sure the camera is in PictBridge mode, then connect it to the camera port on the front of the printer using the USB cable that came with the camera. Once the printer recognizes the PictBridge camera, the selected photos print automatically.
Print photos from an iPod
If you have an iPod that can store photos, you can connect your iPod to the printer and print the photos. Before you begin Check that the images you copy to the iPod are in JPEG format. Note iPods might not be available in your country/region.
To import photos to an iPod 1. Copy photos from a memory card to your iPod using the Belkin Media Reader for iPod. 2. Verify that photos are on your iPod by selecting Photo Import on the iPod menu. Photos appear as Rolls. To print photos from an iPod 1. Connect the iPod to the camera port on the front of the printer using the USB cable that came with the iPod. The printer screen displays Reading Device for several minutes while the photos are read. Then the photos appear on the printer screen. 2. Select the photo(s) you want to print and press Print. For more information on selecting and printing photos, see Printing photos.

Photo layouts

Touch Enlargements from the printer menu, then touch your desired paper size to select a layout for the photos you want to print. Layout 1 per page borderless Paper size (photo size) 4 x 6 inch (4 x 6 inch) 10 x 15 cm (10 x 15 cm) 5 x 7 inch (5 x 7 inch) 8.5 x 11 inch (8.5 x 11 inch)

1 per page

3.5 x 5 inch (3.25 x 4.75 inch) 4 x 6 inch (3.75 x 5.75 inch) 10 x 15 cm (9.53 x 14.6 cm) 5 x 7 inch (4.75 x 6.75 inch) 8 x 10 inch (7.75 x 9.75 inch) 8.5 x 11 inch (8 x 10 inch) A6 (9.86 x 14.16 cm) A4 (20 x 25 cm) Hagaki (9.36 x 14.16 cm) L (8.25 x 12.06 cm)

2 per page

3.5 x 5 inch (2.25 x 3.25 inch) 4 x 6 inch (2.75 x 3.75 inch) 5 x 7 inch (3.25 x 4.75 inch) 8 x 10 inch (4.75 x 6.5 inch) 8.5 x 11 inch (5 x 7 inch) A6 (6.92 x 9.86 cm) A4 (13 x 18 cm) Hagaki (6.8 x 9.36 cm) L (5.87 x 8.25 cm)

3 per page

3.5 x 5 inch (1.5 x 2.25 inch) 4 x 6 inch (1.75 x 2.625 inch) 5 x 7 inch (2.25 x 3.375 inch) 8 x 10 inch (3.33 x 5 inch) 8.5 x 11 inch (4 x 6 inch) A6 (4.77 x 7.15 cm) A4 (10 x 15 cm) Hagaki (4.52 x 6.78 cm)

To try these features

Follow these steps Touch Settings. Touch Preferences, then touch Date Stamp. Touch one of the following date/time stamp options: Date and Time Date Only Off
Add the date and time to your 1. prints 2. 3. You can print a stamp on the front of your photos that shows when the photo was taken. This preference affects all prints.
If you use a computer to modify the photo and then save your changes, the original date and time information are lost. Changes that you make to the photo using the printer control panel do not affect the date and time information. Change the print quality To change the print quality to Normal for one You can change the print quality print job: 1. Touch Settings. for photos. Best quality is the 2. Touch Tools, then touch Print quality. default and produces the highest quality photos. Normal 3. Touch Normal, then touch OK. quality conserves ink and prints Print quality will revert to Best after the next print job. faster. Crop a photo Press Zoom + and Zoom to increase or decrease the magnification by 1.25. The maximum level is 5.0. 1. 2. 3. 4. 5. Touch Print. Touch 46 or Enlargement to select your desired photo size. Touch the desired paper size. Touch the desired photo to select the image. Press Zoom + to increase the magnification of the photo by 1.25. The green crop box appears. Press Zoom + repeatedly until you reach the desired magnification. (After zooming in, you can zoom back out by pressing Zoom.) Note The crop box changes from green to yellow if printing at the selected magnification will noticeably reduce the print quality. 6. 7. At any magnification level, touch the arrows to move the crop box left, right, up, or down. Touch Crop when the portion of the image you want to print is in the crop box. Cropping does not change the original photo. It only affects printing. Touch Print. Touch Other Projects, then touch Panorama Prints.

Print panoramic photos

Follow these steps 3. 4. Follow the prompt to load 10 x 30 cm (4 x 12 inch) media, then touch OK. Touch a photo to select it. If desired, crop the photo before printing. See The crop box has a 3:1 aspect ratio. Note All photos printed in panoramic mode are printed borderless.

Chapter 3

Getting connected
Use the printer to stay connected to other devices and people.
Connecting to other devices
This printer offers several ways of connecting to computers or other devices. Each connection type lets you do different things. Connection type and what you need Memory cards This lets you. Print directly from a memory card to the printer. Save photos from a memory card inserted in the printer to a computer where you can enhance or organize them in the HP Photosmart Premier or other software. For more information, see Saving photos to a computer and Print photos from a memory card.

Clean and maintain the printer
Keep the printer and print cartridge clean and well maintained using the simple procedures in this section.
Clean the outside of the printer
1. 2. Turn off the printer, then disconnect the power cord from the back of the printer. Wipe the outside of the printer with a soft cloth that has been lightly moistened with water. Caution Do not use any type of cleaning solution. Household cleaners and detergents may damage the printer finish. Do not clean the interior of the printer. Keep all fluids away from the interior. Do not lubricate the metal rod on which the print head slides. Noise is normal when the print head moves back and forth.

Aligning the printer

Use the following procedure when the self test report shows streaking or white lines through any of the blocks of color. If you still have print quality problems after aligning the printer, try cleaning the print head using the procedure described in Care and maintenance. If print quality problems persist after aligning and cleaning, contact HP Support. 1. 2. 3. 4. Load letter or A4 unused plain white paper into the Main tray. Touch Settings. Touch Tools, then scroll and find Align printer. Touch Align printer. The printer aligns the print head, prints an alignment page, and calibrates the printer. Recycle or discard the alignment page. Touch OK.

Print a sample page

You can print a sample page to test the printer photo printing quality and to make sure the paper is loaded correctly. 1. 2. 3. Load paper in the Main tray. Use plain paper to conserve photo paper. Touch Settings. Touch Tools, then touch Print sample page.

Chapter 6

Automatically clean the printhead
If you notice white lines or streaks on the photos you print, or in the color blocks of the self test report, use this procedure to clean the print head. Do not clean the print head unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head. 1. 2. 3. 4. Load paper in the Main tray. Use plain paper to conserve photo paper. Touch Settings. Touch Tools, then scroll to Clean printhead. Touch Clean printhead.
If print quality still seems poor after you clean the print head, try aligning the printer using the procedure described in Aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

Downloading the software (Mac) Note Make sure you are connected to the Internet before you use HP Photosmart Updater. 1. 2. 3. On your Mac in the Finder, choose Go > Applications. Choose Hewlett-Packard > Photosmart > HP Photosmart Updater. Follow the onscreen instructions to check for software updates. If you are behind a firewall, you need to enter the proxy server information in the updater.
Store and transport the printer and ink cartridges
Protect the printer and ink cartridges by storing them properly when you are not using them.
Store and transport the printer
The printer is built to withstand long or short periods of inactivity. Store the printer indoors out of direct sunlight in a place without temperature extremes. Caution To prevent ink loss or spillage: do not transport or store the printer on its side, and leave the ink cartridges installed while storing and transporting the printer.
Store and transport the ink cartridges
When you transport or store the printer, always leave the active ink cartridge inside the printer to prevent the ink from drying out. Caution 1 To prevent ink loss or spillage: leave the ink cartridges installed while storing and transporting the printer, and avoid leaving used ink cartridge(s) out of the printer for extended lengths of time. Caution 2 Make sure the printer completes its power-down cycle before you unplug the power cord. This allows the printer to store the print head properly. Follow this tip to help maintain your HP ink cartridges and ensure consistent print quality: Keep all unused ink cartridges in their original sealed packages until they are needed. Store ink cartridges at room temperature (15-35 C or 59-95 F).
Maintain the quality of photo paper
For best results with photo paper, follow the guidelines in this section. To store photo paper Store the photo paper in its original packaging or in a resealable plastic bag. Store the packaged photo paper on a flat, cool, and dry surface. Return unused photo paper to the plastic bag. Paper left in the printer or exposed to the elements may curl.
To handle photo paper Always hold photo paper by the edges to avoid fingerprints. If the photo paper has curled edges, place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat.

Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics: Printer hardware problems Printing problems Error messages Software installation troubleshooting: The Quick Start guide that came with the printer. Printer software and printing from a computer troubleshooting: The onscreen HP Photosmart Printer Help. For information about viewing the onscreen HP Photosmart Printer Help, see Welcome. Mac users should also check for troubleshooting and readme options on the HP Photosmart Menu in the Dock.

Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
The printer does not print borderless photos when I print from the control panel Solution Make sure the correct layout is selected when setting up the print job. When selecting photo and papaer size, the image rectangle must be solidly filled with orange to indicate a borderless print.
Printing is very slow Solution You may have one of the following situations: 1) you may be printing a PDF or a project containing high-resolution graphics or photos or 2) you may have selected the highest resolution for your printout. Large, complex projects containing graphics or photos print slower than text documents, especially at higher resolutions.
Paper does not feed into the printer correctly from the Main tray Solution There may be too much paper loaded in the tray. Remove some paper and try printing again. The Main tray may not be pushed in all the way. Push the Main tray all the way in. The paper guides may not be adjusted correctly. Make sure the paper-width and paper-length guides fit close to the edges of the paper without bending the paper. Two or more pieces of paper may be sticking together. Remove the paper from the Main tray, fan the edges of the stack to separate the sheets of paper, then reload the paper and try printing again. If the paper is wrinkled or bent, try using different paper. The paper may be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choose the right paper.
Printed pages are dropping off of the Output tray Solution Always extend the Output tray extension when you print.
The printout is rippled or curled Solution The project you are printing uses a larger amount of ink than normal. Print the project from a computer, and use the printer software to lower the ink saturation level. See the onscreen HP Photosmart Printer Help for more information.
The document printed at an angle or is off-center Solution The paper may not be loaded correctly. Reload the paper, making sure it is correctly oriented in the Main tray and that the paper-width and paper-length
guides fit close to the edges of the paper. For paper-loading instructions, see Load your paper. If you are using a two-sided printing accessory, try removing it, replacing the rear access door, and printing again. The printer may need to be aligned. For more information, see Aligning the printer.
Colors are not printing satisfactorily Solution One of the color ink cartridges may be very low on ink, resulting in another color being substituted during printing. Check the estimated ink levels by touching the ink icons on the home screen. If an ink cartridge is low on ink, replace it. For more information, see Insert ink cartridges. The printer may need to be aligned. For more information, see Aligning the printer. The print head may need to be cleaned. For more information, see Care and maintenance.

Error message: Cannot print Solution The indicated ink cartridge(s) are out of ink. Replace the indicated ink cartridge(s) immediately so that you can resume printing. The HP Photosmart printer printer cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop. For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge problem Solution The indicated ink cartridge(s) are missing or damaged. Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP Photosmart printer printer, the ink cartridge contacts might need to be cleaned. For more information on replacing ink cartridges, see Insert ink cartridges. For more information on cleaning the ink cartridge contacts, see Care and maintenance. If there are no ink cartridges missing from the HP Photosmart printer printer, and you still receive this message after cleaning the ink cartridge contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge and look at the endof-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-ofwarranty date, contact HP Support to obtain a replacement ink cartridge.
Error message: Ink expiration near Solution If the current date is near the expiration date, consider replacing the ink cartridge(s) to achieve best print quality. You can continue printing by touching OK. HP cannot guarantee the quality or reliability of expired ink. For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge(s) are expired Solution If the ink cartridge(s) are expired, replace the ink cartridge(s) to achieve best print quality. You can continue printing by touching OK. HP cannot guarantee the quality or reliability of expired ink. For more information on replacing ink cartridges, see Insert ink cartridges.
Note Each ink cartridge has an expiration date. When you receive an ink expiration message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by selecting OK on the ink expiration message. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Error message: Non-HP ink Solution Replace the indicated ink cartridge(s) or touch OK to continue. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. If you believe you purchased genuine HP ink cartridge(s), go to: www.hp.com/go/anticounterfeit

Error message: Original HP ink depleted Solution Replace the indicated ink cartridge(s) or touch OK to continue. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. If you believe you purchased genuine HP ink cartridge(s), go to: www.hp.com/go/anticounterfeit
Error message: Scheduled maintenance Solution You must align the printer to ensure excellent print quality. With letter or A4 unused plain white paper in the Main tray, touch OK. The HP Photosmart printer printer aligns the print head, calibrates the printer, and then prints a test page. Recycle or discard the test page.
Error message: Calibration error Solution If you have color or photo paper loaded in the Main tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into
54 HP Photosmart D7300 series
the Main tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or ink cartridge; contact HP Support. The ink cartridge or sensor is defective. Contact HP support.
Error message: Print cartridge cradle is stuck Solution Remove any objects that are blocking the print head assembly.
To clear the print head assembly 1. Open the top cover, then open the paper jam door.
Open the paper jam door to clear the print head assembly.

2. 3. 4.

Remove any objects that are blocking the print head assembly, including paper and any packing materials. Turn the printer off, then turn it on again. Close the paper jam door and the top cover.
Error message: Ink System Failure Solution The print head assembly or the ink delivery system has failed and the HP Photosmart printer printer can no longer print. Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it in again. If this does not clear the error message, please contact HP Support.

Memory card errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Error message: Photo is missing. OR Some photos are missing. Solution The printer cannot read the file on the memory card, or one or more files specified for the job are missing from the memory card. Try saving the photos to the

HP Photosmart D7300 series User Guide 55
computer using the digital camera rather than the memory card. If a photo is missing, you may have accidentally deleted the photo from the card.
Error message: Card access error. Job was cancelled. Press OK.OR File directory structure is corrupted. OR Card may be damaged. Job was cancelled. Touch OK. Solution The printer cannot read the data on the memory card and cannot complete any current print jobs. The data may be corrupted or there may be a physical problem with the memory card. Save the files to the computer and access them from there. If this does not work, use a new memory card or reformat the memory card using the digital camera. Any photos on the memory card will be lost. If this does not work, the photo files may be damaged or unreadable. Before you contact HP Support, try another memory card to determine if it is the printer or the memory card that is failing.
Error message: Cannot print photos. Solution More than 10 photos specified for a print job may be corrupted, missing, or are an unsupported file type. For information about supported file types, see Printer specifications. Save the photos to the computer using the digital camera rather than the memory card. Save the files to the computer and print from the computer. Print a photo index and reselect photos. For more information, see Printing photos.
Error message: Card is password protected. Cannot access card. Solution The printer cannot read the memory card because the card is passwordprotected. Follow these steps: 1. Remove the memory card from the printer. 2. Insert the memory card in the device you originally used to store the password on the memory card. 3. Remove the password from the memory card. 4. Remove the memory card and reinsert it in the printer memory card slot. 5. Try printing again.
Error message: Card is locked. Cannot access card. Solution Make sure the lock switch on the card is in the unlocked position.
Error message: Card is not fully inserted. Push card in a little more. Solution The printer can detect the memory card but cannot read it. Push the memory card gently into the memory card slot until it stops. For more information, see Insert memory cards.
Error message: Use only one (1) card at a time. Please remove a memory card. OR Use only one (1) device at a time. Please remove/disconnect a device. Solution The printer has two or more different types of memory cards inserted simultaneously, or a memory card is inserted and a digital camera is connected to the camera port at the same time. Remove memory cards or disconnect the camera until only one card is in the printer or only a camera is connected.
Error message: Card was removed. Job was cancelled. Touch OK. Solution You removed a memory card from the printer while it was busy printing a file from the card. Follow these steps: 1. Touch OK. 2. Reinsert the memory card and print the selected photos again. The memory card must remain inserted until the print job is complete. To avoid damage to memory cards in the future, do not remove them from the printer memory card slot while they are being accessed. For more information, see Removing a memory card.

Error message: Camera disconnected during print job. Solution The print job will be cancelled. Reattach the USB cable to the camera and printer and resend the print job.

HP support

If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: Fast access to qualified online support specialists Software and driver updates for the HP Photosmart printer Valuable HP Photosmart printer and troubleshooting information for common problems Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart printer 3. For Europe only: Contact your local point of purchase. If the HP Photosmart printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.) 4. Call HP support. Support options and availability vary by device, country/region, and language.

Support process

HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart printer. Be prepared to provide the following information: Device model number (located on the label on the front of the device) Device serial number (located on the back or bottom of the device) Messages that appear when the situation occurs Answers to these questions: Has this situation happened before? Can you re-create it? Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

Chapter 8

After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

(continued) Category Paper tray capacity Specifications Main tray 100 sheets of plain paper 14 envelopes 2040 cards (depending on thickness) 30 sheets of labels 25 transparencies, iron-on transfers, or photo paper 10 sheets of photo paper Photo tray Output tray 20 sheets of photo paper 50 sheets of plain paper 10 cards or envelopes 25 sheets of labels or iron-on transfers Operating environment Recommended temperature range: 1530 C (59-86 F) Maximum temperature range: 540 C (41-104 F) Storage temperature range: -4060 C (-40-140 F) Recommended humidity range: 2080% RH Maximum humidity range: 1080% RH Physical specifications Height: 16.0 cm (6.30 inch). Width: 44.7 cm (17.6 inch) Depth: 38.5 cm (15.2 inch) Weight: 8.5 kg (18.7 lb). Power consumption Printing, Average: 75 W Printing, Maximum: 94 W Idle: 13.316.6 W Power supply model number Power requirement Ink cartridges HP Part # 0957-VAC ( 10%), 5060 Hz ( 3 Hz) HP Yellow Ink Cartridge HP Cyan Ink Cartridge HP Light Cyan Ink Cartridge HP Magenta Ink Cartridge HP Light Magenta Ink Cartridge HP Black Ink Cartridge Note The cartridge numbers you can use with this printer appear on the back cover of this printed guide. If you have already used the printer several times, you can also find the cartridge numbers in the printer software. For more information, see Insert ink cartridges.
Appendix A (continued) Category Print speed (maximum) Specifications Black printouts: 32 pages per minute Color printouts: 31 pages per minute Photos: 14 seconds for each 10 x 15 cm (4 x 6 inch) photo USB support Microsoft Windows 98, 2000 Professional, Me, XP Home, and XP Professional Mac OS X 10.3, 10.4, and later HP recommends using a USB 2.0 full-speed compliant cable 3 meters (10 feet) or less in length.

HP Warranty

Appendix B
A accessories 7 accessories, two-sided printing 7 after the support period 60 aligning the printer 39 alignment page 39 alignment, required 54 antique coloration 27 B Bluetooth connecting to printer 21, 31 menu settings 7 wireless printer adapter 7 borderless prints 27 buttons 6 C calling HP support 59 cameras connecting to printer 21, 31 direct-printing 23 PictBridge 23 port 4 printing from 23 care and maintenance 39 cartridges. See ink cartridges cleaning copper-colored contacts 40 print head 40 printer 39 color effects 27 CompactFlash 16 computer connecting to printer 31 printing from 35 saving photos to 33 system requirements 61 control panel 6 D damaged, ink cartridge 53 date and time stamps 27 digital cameras. See cameras Digital Print Order Format 22 documentation, printer 3 DPOF 22 E e-mailing photos 33 energy consumption 4 Energy Star 4 error messages 50 F file formats, supported 17, 61 Frequently asked questions 45 G Getting help non-HP ink 54 printer alignment 54 replace soon 52 replacing 14 storing 43 testing 41 ink level, checking 14 inserting ink cartridges 14 memory cards 17 J JPEG file formats 17 L layout and photo size lights 6 Load paper 11 loading paper 11

Advanced Color Management with 2006 HP Inkjet Printing Software
Color control options for professional and advanced amateur photographers

Technology Summary

The color management solution featured with HPs newest inkjet printing products 1 was designed to meet a broad range of customer needs. Default automatic color processing is designed to deliver outstanding results with virtually no user intervention. For professional photographers, designers, and others who desire professional color control, printer driver settings enable advanced color management features, including support for the Adobe RGB (1998) color space, application-based color management, and International Color Consortium (ICC) color management.
Color Management Settings
Color management options are listed in the Color management menu on the Color tab in the Document Properties dialog box (Windows) or in the Color menu in the Print dialog box (Mac OS X). Windows users can access these options by selecting File Print Properties Color; Mac OS X users can select File Print Paper Type/Quality (see the example screens on the following page). Color Management options (with the exception of ICM), are also listed in the photo printing shortcuts on the Printing Shortcuts tab in the Windows driver. Color management settings in the printer driver allow you to select the specific color space that the printer will use to interpret color data (see example screens below). The default setting is ColorSmart/sRGB, which is the standard color space for virtually all cameras, scanners and monitors, as well as web page and office documents. Another option, Adobe RGB (1998), is commonly used in high-end digital photography. Selecting Adobe RGB (1998) will cause the printer to interpret all colors as being in the Adobe RGB (1998) color space. Application Managed Colors essentially turns off printer driver-based color management. Selecting this option tells the printer that incoming color is already color managed, and the driver is not to do any color conversions to the image data. Mac OS X has a ColorSync option that enables driver-based color management. Selecting ColorSync tells the printer driver to specify one of its device profiles as the destination color space. ICM (Windows),
The color management solutions outlined in this document are featured with select 2006 HP inkjet printing products. Please refer to specific product documentation for details.
Imaging & Printing Technology Backgrounder 2006
included with select products, uses the Windows color management system to manage color, and allows the driver to automatically select the correct ICC profile for the selected media.
Color tab, Photosmart D7300 series Document Properties, Microsoft Windows
Printing Shortcuts tab, Photosmart D7300 series Document Properties, Microsoft Windows
Color tab, HP Photosmart Pro B9100 series Printing Preferences, Microsoft Windows
Print tab, HP Photosmart Pro B9100, Mac OS X
TIP (Windows): To change the default color management setting, select Start Settings Printers and Faxes (right-click on printer name) Printing Preferences Color. Change the Color management setting, and select OK.
When to use ColorSmart/sRGB
Most customers will use the default mode, ColorSmart/sRGB, for the majority of images. Since most images are sRGB, using the default setting automatically delivers high-quality color without user intervention. When ColorSmart/sRGB is selected, color management is done by the printer driver.
TIP (Mac OS X): If you are printing sRGB images in Adobe Photoshop, set the Color Handling to Let Printer Determine Colors (CS2) or set the Profile Selection to Printer Color Management (CS and earlier), and set the Intent to Perceptual in the Print with Preview dialog. Note: Attempting to manage color with ICC profiles while the printer driver is set to ColorSmart/sRGB is not recommended. Doing so will usually result in lower color fidelity.
When to use AdobeRGB (1998)
The AdobeRGB (1998) mode can be used for printing photos from digital cameras that support the Adobe RGB (1998) color space. For example, if you set your camera to Adobe RGB (1998) and capture photos, those photos can be printed from any application using the Adobe RGB (1998) color management selection. TIP (Mac OS X): If you are printing Adobe RGB (1998) images in Adobe Photoshop, , set the Color Handling to Let Printer Determine Colors (CS2) or set the Profile Selection to Printer Color Management (CS and earlier), and set the Intent to Perceptual in the Print with Preview dialog. Note: Attempting to manage color with ICC profiles while the printer driver is set to AdobeRGB (1998) mode is not recommended. Doing so will usually result in lower color fidelity.

When to use Application Managed Colors
The Application Managed Colors mode should be selected when:
You desire to use or create ICC profiles to manage color and, You are using an application, such as Adobe Photoshop, that supports the selection and use of ICC profiles.
ICC color profiles facilitate color communication between imaging and printing devices by allowing you to select from different color matching options. You can apply ICC profiles when using applications such as Adobe Photoshop. Simply select Application Managed Colors to turn off the printer driver color management. The capability to disable color management in the printer software provides complete application control over the color matching process, a feature which is particularly useful to photographers, designers, and other high-end users. Note: If Application Managed Colors is selected from an application that does not support ICC profiles or, if no profile is selected, photos will appear dark and overly vivid with unmatched printer colors.

When to use Grayscale

Grayscale printing allows you to print high quality black-and-white photos from virtually any applicationeven if the source image is a color image. Windows users can select Print in Grayscale from the Printing Shortcuts tab or the Color tab in the print Properties dialog box. Print in Grayscale includes two options: Print in color and Print in Grayscale (Composite gray). Mac OS X users can select the Grayscale option from the Color section of the Print dialog box. TIP: If you desire greater control, you may wish to use an application such as Adobe Photoshop to control the image conversion from black to white and/or to more accurately convert the gamma of the source image to that of the printer. Note: In addition to color and grayscale options, a third option, Print in Sepia is offered with some products, such as the HP Photosmart D7300 Printer series.
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When to use ColorSync (Mac OS X)
ColorSync (Mac OS X) should be selected when you desire to use ICC profiles to manage color. Please refer to the sections on ColorSync Using ICC Profiles for Color Photos in Adobe Photoshop for details.
Using ICC Profiles for Color Photos in Adobe Photoshop
High-end imaging applications such as Adobe Photoshop provide support for ICC color management. For printers, ICC profiles provide the color transform into the device color space of the printer for a particular media type, ink set, and print mode. To manage color with ICC profiles, settings must be made in both the application and in the printer driver. In the application, the correct profile for the printer/media/ink set combination must be selected, along with the rendering intent (perceptual, relative, absolute, or saturation 2 ). In the printer driver, the media type, quality mode, and Application Managed Colors must be selected. To use HP provided ICC profiles when printing an image from PhotoShop:

Application-based color management
Select File Print with Preview. For Photoshop CS2, in the Print with Preview dialog, select Color Management in the menu under the preview image. Next, set the Color Handling menu to Let Photoshop Determine Colors. For Photoshop 7 and CS, in the Print with Preview dialog, select the Show More Options checkbox, and Color Management from the menu. In the profile menu, select the profile that corresponds to the printer, paper type, and ink set. Set the ICC rendering intent. Most users will want to use the Perceptual intent to give the most subjectively pleasing color reproduction. Checking the Use Black Point Compensation box is also recommended.
Adobe Photoshop, Microsoft Windows
Adobe Photoshop, Mac OS X
The Perceptual intent includes color re-rendering such as tone scaling and sophisticated gamut mapping to give pleasing output. It generally gives the best subjective image quality when reproducing images on different media. Absolute Colorimetric and Relative Colorimetric are typically used for proofing, where accuracy is more important than subjective quality. Saturation is seldom used, but is intended to give vivid colors and pure primaries.
The printer driver must also be configured to properly use the profile: Windows Select Print Properties Color Select Application Managed Colors from the Color management menu. Click on the Features tab and select the appropriate paper type from the Type is menu. Finally, click OK OK to print.
Features tab, HP Photosmart Pro B9100 series Printing Preferences, Microsoft Windows
Printing Shortcuts tab, HP Photosmart Pro B9100 series Printing Preferences, Microsoft Windows
Mac OS X Select Print Paper Type/Quality. Select the appropriate paper from the Paper Type menu. Finally, select Print. Note: For printer drivers released prior to 2006, users will need to select Application Managed Colors from the Color menu. Drivers released in 2006 communicate with Photoshop CS2 and automatically select the setting.
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IMPORTANT: If you select an ICC profile for your printer under Print with Preview in Adobe Photoshop, that selection will be retained, even when later using the Photoshop Print or Print one Copy functions instead of Print with Preview. If you want to return to using the default sRGB mode after using ICC profiles, you must go back into the Print with Preview menu and restore the sRGB settings. If the profile setting in Photoshop is not consistent with the printer driver settings, wrong colors will result.

ColorSync (Mac OS X)

Select File Print with Preview. For Photoshop CS2, in the Print with Preview dialog, select Color Management in the menu under the preview image. Next, set the Color Handling menu to Let Printer Determine Colors. For Photoshop 7 and CS, in the Print with Preview dialog, select the Show More Options checkbox, and Color Management from the menu. Next, in the Profile menu, select Printer Color Management (version CS) or PostScript Color Management (version 7.0). Note: The PostScript Color Management option in version 7.0 was renamed in version CS to Printer Color Management. The setting tells Photoshop to embed a source profile in the print job. Set the ICC rendering intent in the Intent menu. Most users will want to use the Perceptual intent to give the most subjectively pleasing color reproduction.
The printer driver must also be configured to properly use the profile:
Select Print Paper Type/Quality. Select ColorSync from the Color menu and select the appropriate paper from the Paper Type menu. For printers that support multiple ink sets, the ColorSync menu has a submenu listing the ink sets supported by the printer. Select the ink set that matches the ink cartridges installed in the printer. Finally, select Print.

Photoshop CS2

Adobe Photoshop CS2 offers users the option to select from three different types of color management in Print with Preview. Here are the options and corresponding printer driver settings: Windows Select settings as follows: Option 1Photoshop CS2select Let Printer Determine Colors Option 1Printer driverselect sRGB, Adobe RGB (1998), or, ICM Option 2Photoshop CS2select Let Photoshop Determine Colors Option 2Printer driverselect Managed by application Option 3Photoshop CS2select No Color Management Option 3Printer driverColorsmart/sRGB or AdobeRGB (1998) (color selection must match the color space of the document) Mac OS X Select settings as follows: Option 1Photoshop CS2select Let Printer Determine Colors Option 1Printer driverselect sRGB, Adobe RGB (1998), or, ColorSync Option 2Photoshop CS2select Let Photoshop Determine Colors Option 2Printer driverselect Application Managed Colors Option 3Photoshop CS2select No Color Management (used when creating custom ICC profiles) Option 3Printer driverselect Application Managed Colors

Creating Custom Profiles

Often, advanced users who want the highest degree of color control will want to generate their own ICC profiles using profiling applications available from independent software vendors such as Monaco, ColorBlind, Color Savvy, and GretagMacbeth. By creating custom profiles, users can colorcorrect for the exact paper, print cartridges, and printer that they are using. This process generally involves printing a large set of color patches with color management turned off. The printed color patches are then measured with a spectrophotometer, and finally, the measured reflectance data is used in conjunction with a profiling application to compute a new ICC profile. Please refer to the instructions provided with specific third-party profiling applications for more details on this process. To print color target images, no profile should be assigned to the color target document, and no profile should be assigned to the printer. The color target file should be an untagged RGB file (not a CMYK file). In the printer driver, select Application Managed Colors and the appropriate paper type. To print a color target in Adobe Photoshop 7 and CS:

Select File Print with Preview. Select Color Management from the drop-down menu (Photoshop 7and CS users may need to select the Show More Options checkbox first.) For Photoshop CS2, select No Color Management in the Color Handling menu. For Photoshop 7 and CS, select Same as Source in the Profile menu.
The printer driver must also be configured to properly use custom profiles. Please refer to Using ICC Profiles for Color Photos in Adobe Photoshop, Application-based color management for details for Windows and Mac OS X. Note: The paper type must be selected in the printer software even when creating a profile. Maximum ink volume limits are determined by the paper-type selection, not through the ICC profile. With these settings, a print without any color management intervention from either the printer driver or the application will be produced. This print is suitable for measurement and profile creation.
Appendix: Color Management Settings in the OS
Windows We have discussed color management in the printer driver and in advanced software applications. There is a third place where color management selections can be made. The screen is accessible from Windows Start Printers and Faxes (right-click on printer name) PropertiesColor Management (see example screen, at right.) The Color Management screen is used by the Windows operating system to help enable color management with ICC profiles. Customers are advised not to change settings on this screen unless there is a need to use a custom ICC profile in the ICM mode. Profile selection should be left on Automatic.
Adobe RGB (1998) and Adobe Photoshop are registered trademarks of Adobe Systems Incorporated. Microsoft and Windows are registered trademarks of Microsoft Corporation. Mac and Macintosh are registered trademarks of Apple Computer Inc. All other brands and their products are trademarks or registered trademarks of their respective holders. 2006 Hewlett-Packard Development Company, LP. Information in this document is subject to change without notice.