Lexmark Z12

Color Jetprinter TM Users Guide for Windows 95 and Windows 98
Edition: January 2000 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark, Lexmark with diamond design, and ColorFine are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners. Copyright 2000 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

Contents

Printing 1 Step 1: Insert the appropriate print cartridge 1 Step 2: Load the print media 2 Step 3: Customize the printer settings 4 Step 4: Print your document 6 Maintaining your printer 7 Using the Control Program 7 Improving print quality 8 Preserving print cartridges 12 Troubleshooting 13 Printer prints slowly or doesnt print 14 Paper misfeeds or jams 16 Document prints with mistakes or poor quality 17 Problems with transparencies or envelopes 19 Error messages and flashing lights 20 Appendix 21 Installing printer software 21 Uninstalling printer software 22 Printing from DOS 22 Statement of Limited Warranty 22 Warranty 22 Electronic emission notices 24

iii

Energy Star 25 Power supply 25 Safety information 25 Printer parts 26 Index 27

iv Contents

Printing
For information about setting up your printer, refer to the setup sheet. See page 26 for a diagram of the printer parts. Printing with your printer is as easy as: Insert the appropriate print cartridge (see next section). Load the print media (see page 2). Customize the printer settings (see page 4). Print your document (see page 6).
Step 1: Insert the appropriate print cartridge
Your printer uses one cartridge at a time: either a black cartridge or a color cartridge. Your printer came with a color cartridge, Lexmark part number 17G0060. You may also purchase a black cartridge, Lexmark part number 17G0050. To print your entire document using the cartridge already installed in the printer, select Automatic from the Document/Quality tab of the Printer Properties. To print the black pages of your document separate from the color pages, select Color Sort from the Document/Quality tab of the Printer Properties. The black pages print with the black cartridge, and the pages containing color print with the color cartridge. The printer sorts the pages into those two types, prints all the pages of one type, and then prompts you when its time to change the cartridge. See pages 4 and 5 for information on selecting Automatic or Color Sort in the Printer Properties.

Step 2: Load the print media
Note: See page 3 for instructions on loading banner paper. 1 Place the media against the right side of the sheet feeder. Follow these guidelines when loading print media:
Load up to: 100 sheets of plain paper 10 envelopes Make sure: The print side is facing you. The print side is facing you. The envelopes are loaded vertically against the right side of the sheet feeder. The stamp location is in the upper left corner. 10 greeting cards, index cards, or postcards 25 transparencies 25 iron-on transfers 20 sheets of banner paper 100 sheets of custom size paper The print side is facing you. The cards are loaded vertically against the right side of the sheet feeder. The rough sides of the transparencies are facing you (smooth side down). You follow the instructions on the packaging to load the iron-on transfers. You follow the directions for printing banners on page 3. The print side is facing you. Your paper size fits within these dimensions: - Width: 76 mm to 216 mm (3.0 in. to 8.5 in.) - Length: 127 mm to 432 mm (5.0 in. to 17.0 in.)
2 Squeeze the tab on the paper guide and slide the paper guide to the left edge of the media.

Paper alignment marks

Sheet feeder Paper guide

2 Chapter 1

Loading banner paper
Printing Use banner paper recommended for inkjets only. We do not recommend using continuous form paper for dot matrix printers. Although the paper support holds up to 20 sheets of banner paper, load only the number of sheets needed to make your banner. For example, if your banner is 12 sheets long, load only 12 sheets. 1 Remove any paper from the sheet feeder. 2 Load the banner paper:
a Pull the paper support up slightly to unlock the front tabs. b Tilt the paper support back until it locks in the horizontal position.
c Place your stack of banner paper on the paper support.
d Insert the leading edge of the first page into the sheet feeder.
3 Slide the paper guide to the edge of the banner paper. 4 Continue with Step 3: Customize the printer settings on page 4. 5 After your banner prints, remove the banner paper and return the paper support to the upright position.
Step 3: Customize the printer settings
Your printer software includes several applications that let you perform printing tasks. One of these applications is called the Printer Properties.
Opening the Printer Properties from an application
This lets you change printer settings ONLY for the documents you are currently creating in your software application. 1 Open the applications File menu. 2 Choose Print (or Printer) Setup. 3 In the Printer Setup dialog box, click the Properties, Option, or Setup button (depending on the application). 4 Change settings as needed. See page 6 for more information.

Opening the Printer Properties from Windows
When you open the Printer Properties from Windows, the settings apply to ALL documents, unless you change them later from the application. 1 From the Start menu, select Settings, and then select Printers. 2 From the Printers folder, right-click the printer icon for your printer. 3 Select Properties from the sidebar menu. 4 Change settings as needed. See page 6 for more information.

4 Chapter 1

The Printer Properties application includes two tabs: Paper and Document/Quality. Each tab contains settings for operating your printer and its software. Click the.
Document/Quality tab to: Select color settings for the type of document you are printing. For more information, see page 1. Select a paper type. Select a print quality setting. Reset the default settings. Select Web Smoothing when you are printing from the internet to print images with greater clarity. Find out which version of the printer software you are using.
Paper tab to: Select a paper size. Select a page orientation. Set the number of copies to print. Reverse the printing order of your document pages. The first page of your document will be on top of the stack in the paper exit tray. Collate your document.
Click the Help button on either tab in the Printer Properties to access the printer driver Help. 5
Customizing printer settings for specialty papers
The Printer Properties settings were initially set to the default settings. Use the default settings for printing on plain paper. To change your printer settings for printing on specialty papers, use the following table.
When you Click this are printing Printer on: Properties tab: To make these selections: Envelopes Paper From the Paper Size area, scroll to select the appropriate envelope size. Note: Your application may override the settings in Printer Properties. Greeting cards, Paper Select the appropriate Paper Size setting. index cards, or Document/Quality From the Paper Type area, select Greeting Card Stock. postcards Transparencies Document/Quality From the Paper Type area, select Transparency. Select Normal 600dpi or High 1200dpi Print Quality. Note: When printing transparencies, remove each transparency as it exits from the printer and allow it to dry before stacking. Iron-on transfers Document/Quality From the Paper Type area, select Iron-On Transfer. Note: Many software applications accept iron-on transfers differently. We recommend printing your document on plain paper before printing it on an iron-on transfer. Paper Paper From the list of Paper Sizes, select Banner or Banner A4. From the list of Paper Sizes, scroll to select Custom. Enter the dimensions for your custom paper size.

Banner paper Custom size paper
Step 4: Print your document
1 From your applications File menu, click Print. 2 From the Print dialog box, click OK or Print (depending on the application).

6 Chapter 1

Maintaining your printer
Using the Control Program
The Control Program lets you monitor your printer and install or replace print cartridges. To open the Control Program, from the Start menu click: 3 Click the.
Status tab to: Monitor the status of your print job. Cancel your print job. Print a test page. View your ink level. Cartridge tab to: Install or replace a print cartridge. Align the print cartridge for best print quality. Clean the print nozzles. View cartridge part numbers and order supplies directly from Lexmarks Web site.
Programs. Lexmark Z12 Series. Lexmark Z12 Control Program.
Options tab to enable/disable various printer software functions, such as Sound Effects and Buffer Mode.
About tab to view printer software version and copyright information. DOS Printing tab to change settings for DOS printing. Help button on any tab in the Control Program to access the printer driver Help.
Note: You can also access the Control Program by doubleclicking the Lexmark Z12 Series printer icon on your desktop. Maintaining your printer
Improving print quality Installing or replacing your print cartridge
1 Make sure the Power light is On.

Power light

Paper Feed light
Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy.

Front cover

Print cartridge carrier in the loading position
Remove the old print cartridge. Store it in the print cartridge storage unit (see page 12) or dispose of it.

8 Chapter 2

Install the replacement cartridge:
a If you are installing a b Insert the print c Push back firmly on new cartridge, cartridge into the the cartridge until it snaps securely into remove the sticker print cartridge carrier. and transparent tape place. on the bottom of the print cartridge.
Warning: DO NOT touch the gold area on the print cartridge.
Close the front cover. From the Control Programs Cartridge tab, select Install/Change Cartridge. For help, see page 7. Select the type of cartridge you installed and click OK.
If you installed a new cartridge, a dialog box displays. Follow the instructions on the screen to complete cartridge alignment. For help, see page 10.
Aligning the print cartridge
Load plain paper in the printer. From the Control Programs Cartridge tab, select Align Cartridge. For help, see page 7. Your printer prints an alignment test page and a dialog box displays. The test page that prints has a group of alignment patterns. Each pattern has a number under it.

Find the number under the alignment pattern that comes closest to forming a straight line. In the example, pattern 3 comes closest to forming a straight line. In the dialog box, enter the number from the printed test page that comes closest to forming a straight line. Click OK.

Cleaning print nozzles

Load plain paper in the printer. From the Control Programs Cartridge tab, select Clean Print Nozzles. For help, see page 7. If you have a black cartridge installed in your printer, the printer prints a nozzle test pattern similar to the one shown:

10 Chapter 2

If you have a color cartridge installed in your printer, the printer prints a nozzle test pattern similar to the one shown: Maintaining your printer
Compare the diagonal line above the printed bars to the diagonal line below the printed bars. Look for a break in the diagonal line above the printed bars. A broken line indicates clogged nozzles.
Note: In the examples above, there are no broken lines, indicating that the nozzles are not clogged.
If the bottom line has breaks, run the test up to two more times. If the print quality is satisfactory after running the test three times, the print nozzles are clean. If the print quality is not satisfactory after running the test three times, continue with the next section.

Wiping print nozzles

If print quality does not improve after cleaning the print nozzles, you may need to wipe the print nozzles. Refer to the Troubleshooting: Print Quality section of the printer driver Help. For help accessing the printer driver Help, see page 7.
Preserving print cartridges
To ensure the longest life from your print cartridge and optimum performance from your printer: Keep a new print cartridge in its packaging until you are ready to install it. Do not remove a print cartridge from the printer except to replace, clean, or store it (see the following section). The print cartridge does not print correctly if removed from the printer and left exposed for an extended period of time. Lexmarks printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Lexmark supplies.
Storing an extra print cartridge
To install the cartridge storage unit and the extra cartridge:
1 Insert the tabs of the cartridge 3 Insert the extra print cartridge into storage unit into the slots as shown. the storage unit. 2 Snap the storage unit securely into 4 Push back firmly on the cartridge place. until it snaps securely into place.

Print cartridge storage unit
To remove a print cartridge from the storage unit:
1 Pull the print cartridge handle toward you until you hear a snap. 2 Pull the print cartridge straight out of the storage unit.

12 Chapter 2

Printer prints slowly or doesnt print (see page 14) Paper misfeeds or jams (see page 16) Document prints with mistakes or poor quality (see page 17) Problems with transparencies or envelopes (see page 19) Error messages and flashing lights (see page 20)

Troubleshooting

From the list of printing problems in the left margin, select a category that describes your printing problem, and then read the category for the solution.
Note: See page 26 for an explanation of printer parts, including the buttons, lights, and locations of cable connections.
When your printer has a problem, first make sure that: The power supply is plugged into the printer and a properly grounded electrical outlet. The printer is turned On. The printer cable is securely attached to your computer and printer. If you are using a parallel cable, make sure it is an IEEE 1284-compliant parallel cable that supports bidirectional printing. If you are using Windows 98, your printer port is set to an LPTn port for a parallel cable, or to a USB port for a USB cable. To check your printer port and change it if necessary: 1 From the File menu of your software application, select Print (or Printer) Setup. 2 Check your printer port in the Where area. 3 If you need to change your printer port to a USB port, uninstall and then reinstall the printer software. Follow the instructions on page 21, making sure to click Next on any screens. If you need to change your printer port to an LTPn port, uninstall and then reinstall the printer software. Follow the instructions on page 21, making sure to click Cancel on any screens.
If you are using a parallel cable, make sure that two-way communications is enabled in your printer software: 1 From the printers Control Program, click the Options tab. 2 Make sure Disable Printer to PC Communications is not selected.
Printer prints slowly or doesnt print
Your printer and your computer may not be able to communicate properly. The following events also indicate two-way communications problems: A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer. Error messages (such as Printer Offline) and job progress information do not display on your computer screen. Before proceeding, verify that: The parallel or USB cable is securely attached to both the printer and the computer. Your printer port is set to an LPTn port if you are using a parallel cable or to a USB port if you are using a USB cable. For help, see page 13. The printer is plugged in and turned On. If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.

present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
beyond repair. Also, such product must be free of any legal obligation or restrictions that prevent its exchange. Before you present this product for warranty service, remove all programs, data, and removable storage media. For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area, please contact Lexmark at 1-800-5396275, or on the World Wide Web at www.lexmark.com. Free remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may only be available for a fee.
Use of printing media outside of Lexmark specifications Use of other than Lexmark supplies (such as toner cartridges, inkjet cartridges, and ribbons) Use of other than Lexmark product or component ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Warranty service

The warranty period is 12 months and starts on the date of original purchase as shown on the purchase receipt. To obtain warranty service you may be required to present proof of original purchase. Warranty service will be provided at a Remarketer or a Lexmark designated location. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product. Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, or damaged

Limitation of liability

Your sole remedy under this Statement of Limited Warranty is set forth in this section. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this Statement of Limited Warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the greater of 1) $5,000 or 2) the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. In no event will Lexmark be liable for any lost profits, lost savings, incidental damage, or other economic consequential

Extent of warranty

We do not warrant uninterrupted or error-free operation of a product. Warranty service does not include repair of failures caused by: Modification or attachments Accidents or misuse Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty cycle Failure to have installed a maintenance kit as specified (if applicable)
damages. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to any developer of materials supplied to Lexmark. Lexmarks and the developers limitations of remedies are not cumulative. Such developer is an intended beneficiary of this limitation.
interference that may cause undesired operation. The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.

Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1329605 for parallel attach or 43H5856 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Director of Lab Operations Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (606) 232-3000

Additional rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Industry Canada Compliance Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Electronic emission notices
Federal Communications Commission (FCC) Compliance Information Statement
The Lexmark Z12 Color Jetprinter has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including
Avis de conformit aux normes dIndustrie Canada
Cet appareil numrique de la classe B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.
European Community (EC) Directives Conformity
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and
safety of electrical equipment designed for use within certain voltage limits. A declaration of conformity with the requirements of the Directive has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an Energy Star Partner, Lexmark International, Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.

Power supply

If your power supply fails, replace it with the Lexmark replacement part or other UL LISTED Direct Plug-In Power Unit marked Class 2" and rated 30 V dc at 500 mA to 830 mA.

Japanese VCCI notice

The United Kingdom Telecommunications Act 1984
This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.

Safety information

If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is properly grounded. The power supply must be connected to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed, tested and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

Energy Star

The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation. Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down

Printer parts

Paper Feed button Power button
Press to turn the printer on or off. Press to load paper, eject paper, or continue printing.

Paper support

Holds paper upright in the sheet feeder.

Sheet feeder

Load paper here.

Front cover Lights

See page 20 for more explanation. Open to install a print cartridge or clear paper jams.

Paper guide

Position next to paper for proper feeding.

Paper exit tray

Store the cartridge (black or color) not currently in use. See page 12 for help with installation.
Parallel cable connector USB cable connector Power supply connector
aligning print cartridge 10
banding 18 banners loading 2, 3 printing 3 recommended paper 3 selecting in Printer Properties 3 setting recommendations 6 bidirectional communications disabling 14 problems 14 blinking lights 20 buttons 26
wiping nozzles 11 CD-ROM installing software 21 characters, missing or unexpected 19 Control Program aligning print cartridge 10 opening 7 using 7 custom size paper loading 2 setting recommendations 6
Paper Jam 17 Printer Offline 15 European Community Directives Conformity notice 24
Federal Communication Commission (FCC) Compliance Information Statement 24 flashing lights troubleshooting 20 foils See transparencies front cover, locating 26
diagram of printer parts 26 diskettes, installing printer software 21 DOS printing 7, 22 downloaded printer driver installing 21

greeting cards loading 2 setting recommendations 6
cards loading 2 setting recommendations 6 cartridge, print aligning 10 cleaning nozzles 10 installing 8 part numbers 1 replacing 8 storing 12
electronic emission notices 24 Energy Star notice 25 envelopes loading 2 problems 16 setting recommendations 6 error messages Ink Low 20
identifying printer parts 26 improving print quality 8 index cards loading 2 setting recommendations 6 Industry Canada Compliance Statement 24
ink cartridge See print cartridge Ink Low message 20 installing print cartridge 8 printer software 21 intermittent printing 18 internet printing Web Smoothing 5 iron-on transfers loading 2 setting recommendations 6
notices electronic emission 24 Energy Star 25 European Community Directives Conformity 24 FCC 24 Industry Canada Compliance Statement 24 Japanese VCCI 25 power supply replacement 25 safety information 25 warranty statement 22 nozzles, print cleaning 10 wiping 11

Japanese VCCI notice 25

lights locating 26 Paper Feed 20 patterns 20 Power 20 loading banners 2, 3 custom size paper 2 envelopes 2 greeting cards 2 index cards 2 iron-on transfers 2 postcards 2 transparencies 2 location of printer parts 26

ordering supplies 7

paper exit tray locating 26 Paper Feed button 26 Paper Feed light 20 paper guide locating 26 Paper Jam message 17, 20 paper support locating 26 paper, loading 2 parallel cable connection problems 13 part number 24 parallel cable connector locating 26 part numbers black cartridge 1 color cartridge 1 parallel cable 24
messages, error Ink Low 20 Paper Jam 17 Printer Offline 15
USB cable 24 postcards loading 2 setting recommendations 6 Power button 26 Power light 20 power supply connection problems 13 replacement 25 power supply connector 26 print cartridge aligning 10 Ink Low message 20 installing 8 part numbers 1 replacing 8 storing 12 wiping nozzles 11 print cartridge carrier 8 print cartridge storage unit installing 12 locating 26 print nozzles cleaning 10 wiping 11 print quality banding 18 different colors 17 faded colors 17 improving 8 missing colors 17 smudged 18 too dark 18 troubleshooting 17 printer driver downloading 21 installing 21 uninstalling 22 printer driver Help accessing 5, 7 printer parts 26 Printer Properties customizing 4

28 Index

opening from an application 4 from Windows 4 setting recommendations 6 tabs 5 printer software Control Program 7 installing 21 ordering diskettes 22 Printer Properties 4 uninstalling 22 printing banners 3, 6 custom size paper 6 envelopes 6 from DOS 22 from the internet 5 greeting cards 6 index cards 6 iron-on transfers 6 last page first 5 postcards 6 reverse page order 5 transparencies 6 using Web Smoothing 5 printing problems See troubleshooting

iron-on transfers 6 postcards 6 transparencies 6 sheet feeder locating 26 software, printer Control Program 7 downloading 21 installing 21 Printer Properties 4 uninstalling 22 solving printer problems See troubleshooting Statement of Limited Warranty 22 supplies, ordering 7
test page alignment 10 does not print 16 nozzle test pattern black cartridge 10 color cartridge 11 transparencies loading 2 problems 19 setting recommendations 6 troubleshooting 13 banding 18 blank pages 15 blinking lights 20 color quality 17 envelopes dont print 16 error messages 20 faded colors 17 flashing lights 20 Ink Low message 20 intermittent printing 18 missing characters 19 missing colors 17 multiple sheets feeding 16
replacing, print cartridge 8 reverse page order 5
pages stick together 19 paper feed problems 16 paper jam 16, 17 Paper Jam message 20 paper misfeeds 16 print is smudged 18 print is too dark 18 print quality 17 print smears 18 printer not printing 14, 20 Printer Offline message 15 printer settings 19 printer software installing 21 uninstalling 22 slow printing 14, 15 specialty papers 19 test page does not print 16 two-way communications 14 unexpected characters 19 vertical lines not smooth 17 white lines 19 two-way communications disabling 14 problems 14
uninstalling printer software 22 United Kingdom Telecommunications Act USB cable connector locating 26 USB cable, part number 24
safety information 25 setting recommendations banner paper 6 cards 6 custom size paper 6 envelopes 6 greeting cards 6 index cards 6
warranty statement 22 Web Smoothing 5

30 Index

Edition notice

Edition: June 2000

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-5539727. In the United Kingdom and Eire, call 0628-481500. In other countries, contact your point of purchase. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark, Lexmark with diamond design, and ColorFine are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the properties of their respective owners. Copyright 2000 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

Steps to basic printing

tells you how to load paper and adjust your printer software for printing.

Home page

Lexmark Z12 Color Jetprinter Users Guide for Windows 2000

Use this guide when you have questions about your printer or when you encounter a problem.

Maintaining your printer

tells you how to install, replace, and align the print cartridge.
Tips for using this guide

Troubleshooting

provides information for solving printing problems.

Appendix

provides notices and safety information.
provides quick links to the information you need. Just click an index entry, and go to the information source.
Use the buttons on the left side of the screen to navigate through the chapters of this guide. Click the blue text to link to another part of this guide. Click the left or right arrows to move forward or back through the pages. Click the house to return to the Home page. To view edition and trademark information, click the Edition notice. To print this guide: 1 From the Acrobat Reader File menu, select Print. 2 Click Properties, and make sure Landscape is selected. 3 Select the pages you want to print, and click OK.
This guide describes how to use your printer with Windows 2000. For help using your printer with Windows 95 or Windows 98, refer to the Users Guide that came with your printer. To perform basic printing tasks, follow four simple steps:
Step 1: Insert the appropriate print cartridge Step 2: Load the paper Step 3: Customize the printer software Step 4: Print your document
Step 1: Insert the appropriate print cartridge
Your printer uses one print cartridge at a time: either a color cartridge or a black cartridge. Documents that you want to print with colored text or graphics must be printed using a color print cartridge. To extend the life of your color print cartridge, you can print black and white documents using a black print cartridge. Your printer came with a color print cartridge (Lexmark part number 17G0060). You may purchase a black print cartridge (Lexmark part number 17G0050) from your point of purchase retailer or a from a Lexmark Authorized Supplies Dealer. Where available, you may purchase supplies directly from Lexmark via the phone or your Lexmark Web site.

Step 2: Load the paper

Place the paper against the right side of the sheet feeder, with the print side facing you.

Paper alignment marks

Maintaining your printer Sheet feeder
Squeeze the release tab and the paper guide together, and slide the paper guide to the edge of the paper.
Paper guide Release tab Appendix

Loading print media

Load up to: Make sure:
100 sheets of plain paper
The print side is facing you. The paper guide is against the side of the paper. The print side is facing you. The stamp location is in the upper left corner.

10 envelopes

The envelopes are loaded vertically against the right side of the sheet feeder. The paper guide is against the side of the envelopes.
Steps to basic printing Load up to: Make sure:
10 greeting cards, index cards, postcards, or photo cards
The print side is facing you. The cards are loaded vertically against the right side of the sheet feeder. The paper guide is against the side of the cards.
25 sheets of coated paper, photo paper, or glossy paper
The glossy or coated side is facing you. The paper guide is against the side of the photo paper. You follow the instructions on the packaging to load the iron-on transfers. The paper guide is against the side of the iron-on transfers.

25 iron-on transfers

100 sheets of custom size paper
Your paper size fits within these dimensions:
- Width: 76 mm to 216 mm 3.0 in. to 8.5 in. - Length: 127 mm to 432 mm 5.0 in. to 17.0 in.
The paper guide is against the side of the paper.
20 sheets of banner paper
You remove any paper from the sheet feeder and load the banner paper. To load the banner paper:
a Pull the paper support up slightly to unlock the front tabs.
b Tilt the paper support back until it locks in the horizontal position.
20 sheets of banner paper (cont.)
c Place your stack of banner paper on the paper support. d Insert the leading edge of the first page into the sheet feeder.
The paper guide is against the side of the paper. After your banner prints, remove the banner paper, and return the paper support to the upright position.
Note: Make sure you select Banner or Banner A4 paper size in the printer driver.

25 transparencies

The rough side of the transparencies is facing you (smooth side down). The paper guide is against the side of the transparencies.
Step 3: Customize the printer software
Your printer software includes applications that let you perform printing tasks with superior printing results. One of these applications is the printer driver. In Windows 2000, your printer driver is called Printing Preferences. Printing Preferences includes two tabs: Page Setup and Features. Both tabs contain settings for operating your printer and its software.
Opening Printing Preferences from an application
When you open Printing Preferences from your application, you can change printer settings ONLY for the document you are currently creating. Open the applications File menu. Choose Print (or Printer) Setup. In the Printer Setup dialog box, click the Properties, Option, or Setup button (depending on the application). 4 Change settings as needed.
Opening the Printing Preferences from Windows
When you open Printing Preferences from Windows, the settings apply to ALL documents, unless you change them from the application. From the Start menu, select Settings, and then select Printers. From the Printers folder, right-click the icon for the Lexmark Z12 printer. 3 Select Printing Preferences from the sidebar menu. 4 Change settings as needed.

Click the

Steps to basic printing Page Setup tab to: Select a paper size, media type, and orientation. Select a print quality setting. Choose the number of copies and the order of printing. View current settings. Features tab to: Perform cartridge maintenance. Choose the default settings. Find copyright and driver version information. View current settings.
Lexmark Z12 Series Colorfine Printing Preferences Page Setup Features Paper Size: Letter (8.5 x 11in.) Hot Spot Help

Custom Paper Size

Media Type: Plain Paper Print Quality High Speed Normal High Quality Copies Orientation/Order Portrait Landscape Reverse Order Printing Current Settings Item Paper Size Media Type Print Quality Orientation Copies Collate Setting Letter (8.5 x11 in) Plain Paper Normal Portrait 1 On
Help button to access Printing Preferences help.

(1-99)

Collate Copies

Cancel

Selecting settings for specialty media
When your printer software was installed, the printer driver was set to the default settings. Use the default settings for printing most documents on plain paper. To change these settings for specialty media, use the following table:

When you are printing on: From the Page Setup tab, make these selections:

Envelopes

From the Paper Size drop-down menu, select the appropriate envelope size.
Note: Many applications are designed to override the envelope settings in the printer software. Make sure landscape orientation is selected in your application.
Greeting cards, index cards, postcards, or photo cards
From the Media Type drop-down menu, select Greeting Card Stock. Select the appropriate Paper Size setting.
Printing beyond the basics
Steps to basic printing When you are printing on: From the Page Setup tab, make these selections:

Coated paper

From the Media Type drop-down menu, select Coated Paper. Select the appropriate Paper Size setting.
Photo paper or glossy paper
From the Media Type drop-down menu, select Glossy/Photo Paper. From the Print Quality area, select High Quality. Select the appropriate Paper Size setting.
Note: When printing photos, remove each photo as it exits from the printer, and allow it to dry before stacking.
Sheets of custom size paper
Click the Custom Paper Size button. Enter the dimensions for your custom paper size. For help, see Loading print media. From the Paper Size drop-down menu, select Banner Letter or Banner A4. For help, see Loading print media. From the Media Type drop-down menu, select Transparency. From the Print Quality area, select Normal or High Quality.
Note: When printing transparencies, remove each transparency as it exits from the printer, and allow it to dry before stacking.

Banner paper

Transparencies

Iron-on transfers

From the Media Type drop-down menu, select Iron-On Transfer.
Note: To ensure that the iron-on transfer will print correctly, print your design on plain paper before printing on an iron-on transfer.
Step 4: Print your document
From your applications File menu, click Print. From the Print dialog box, click OK or Print (depending on the application).
This section describes how to install, replace, and care for your print cartridge. You can use your printers Control Program to help you with these tasks. Using the Control Program
Installing or replacing a print cartridge Improving print quality Aligning the print cartridge Cleaning the print nozzles
Wiping print nozzles and contacts Preserving print cartridges
Using the Control Program
The Control Program allows you to monitor your printers status, perform cartridge installation and maintenance, set printer options, and access driver version and copyright information. To open the Control Program from Windows:
From the Start menu, click Programs. Click Lexmark Z12 Series ColorFine. Click Control Program.

Steps to basic printing Status tab to: Monitor the status of your print job. Cancel your print job. Cartridge tab to: Install a print cartridge. Align the cartridge. Clean the print nozzles. Print a test page. View the cartridge part number and order supplies directly from Lexmarks Web site. Options tab to: Control how and when the Control Program displays. Enable bidirectional support. Appendix Disable the printer shortcut.

OK Cancel Help Low Full

About tab to find printer software version and copyright information.
Control Program -Lexmark Z12 ColorFine
Status Cartridge Options About
Install Cartridge Align Cartridge Clean Print Nozzles Print Test Page Order Supplies
Help button to access Control Program help.
Installing or replacing a print cartridge
Make sure the Power light is On.
Power light Paper Feed light
Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy.

Front cover

Print cartridge carrier in the loading position Appendix
Remove the old print cartridge. Store it in an air-tight container or dispose of it. For help storing your cartridge, see page 31.
Black Cartridge 17G0050 Color Cartridge 17G0060 Maintaining your printer High Yield Black Cartridge 16G0055 High Yield Color Cartridge 16G0065
Open the Control Program. For help, see page 19. Click the Cartridge tab. Click Install Cartridge.
The Change Cartridge dialog box appears. Follow the instructions on your screen to install the cartridge.
Install Cartridge To install or change the print cartridge follow these steps: 1) Raise the printers front cover. The cartridge carrier moves automatically to the loading position and stops. 2) If you are setting up your printer for the first time, go to step 3. Otherwise, pull the handle of the installed cartridge forward until it unsnaps. Then lift the cartridge out of the printer. 3) If you are installing a cartridge that you have already used, go to step 4. If you are installing a new cartridge, carefully remove the sticker and transparent tape that cover the copper contact area. Do not touch or remove the copper contact area! 4) Place the print cartridge in the carrier. Push the cartridge back firmly until it snaps into place.
Warning: Do not touch the gold contact area of the print cartridge.
When installation is complete, click OK.
5) Close the printers front cover, and click OK to continue. OK
The Choose Cartridge window appears:
a Select the cartridge you installed in your printer. b If you installed a new cartridge, click the box to reset the ink level to full. c Click OK.
OK Choose Cartridge From the list boxes below, choose which cartridge you have just installed.

COLOR p/n 17G0060

If you installed a new cartridge, reset the ink level image to full.

Unbroken lines at the bottom of the page indicate the nozzles were cleaned.
When you install a: Appendix

These purge lines print:

Black cartridge Color cartridge
1 purge line 3 purge lines
Compare the diagonal lines above the printed bars to the diagonal lines below the printed bars. Look for a break in the lines. A broken line indicates clogged nozzles. If the bottom line still has breaks, run the test two more times. If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps. If the print quality of both sets of lines is not satisfactory after running the test three times, go to step 6.
Remove and reinstall the print cartridge. Repeat the nozzle test. If the lines are still broken, continue with the next section, Wiping print nozzles and contacts.
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print nozzles (see page 28), there may be dried ink on the print nozzles or contacts.
Remove the print cartridge from the printer. For help, see page 21.
Dampen a clean, lint-free cloth with water. Gently wipe the nozzles and contacts in one direction.
Maintaining your printer a Hold the damp cloth against b Use another clean section of cloth to gently wipe the contacts. Hold the damp, lint-free the nozzles for about three cloth against the contacts for about three seconds. Gently blot and seconds. Gently blot and wipe dry. wipe dry. Troubleshooting
Reinstall the print cartridge and repeat the nozzle test. For help, see page 28.
Preserving print cartridges
To ensure the longest life from your print cartridge and optimum performance from your printer, keep a new print cartridge in its packaging until you are ready to install it.
Do not remove a print cartridge from the printer except to replace, clean, or store it in the cartridge storage unit or other air-tight container. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time. To install the cartridge storage unit and remove the extra cartridge:
Insert the tabs of the cartridge storage unit into the slots on the back of your printer. 2 Snap the storage unit securely into place.

Insert the extra print cartridge into the storage unit. 4 Push back firmly on the cartridge until it snaps into place.
To remove a print cartridge from the storage unit: Pull the print cartridge handle toward you until you hear a snap. 2 Pull the print cartridge straight out of the storage unit. Lexmarks printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Lexmark supplies.
This section lists printer problems that can occur and explains what you can do to solve them. From the following list of printing problems, select a category that describes the type of problem you are experiencing. Then search for the solution to your problem. General printing problems Printer doesnt print Paper misfeeds or jams
Document prints with mistakes or poor quality Problems with transparencies, photos, or envelopes Error messages and flashing lights
General printing problems
When there is a problem, first make sure: The power supply is connected to the printer and plugged into a properly grounded electrical outlet. The printer is turned On. The printer cable is securely attached to both your computer and printer. If you are using a parallel cable, the cable is IEEE 1284-compliant and supports bidirectional printing. If you are using a parallel cable, bidirectional support is enabled in your printer software:
1 From the printers Control Program, click the Options tab. 2 Make sure Enable Bidirectional Support is checked.
For additional help, refer to the Troubleshooting section of your printer software Help files.

Printer doesnt print

If your printer doesnt print, your printer and your computer may not be able to communicate properly. The following events also indicate bidirectional communications problems:
A message appears on your computer screen indicating that your printer cannot establish bidirectional communications with your computer. Print cartridge ink level indicators on the Cartridge tab of the printers Control Program are shaded.
Error messages (such as Paper Out) and job progress information do not appear on your computer screen. Before proceeding, verify that: The printer software has been installed correctly. See page 48. The parallel or USB cable is securely attached to both the printer and the computer.
The printer is plugged in and turned on.
Your printer software is set to an LPTn port if you are using a parallel cable or to a USB port if you are using a USB cable. To check your port settings in Windows 2000: Click Start. Select Settings. Click Printers. Right-click the Lexmark Z12 Series ColorFine icon. Click Properties. Click the Ports tab. Select USB or LPTn to change your port. Click OK. If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.

If you are using a USB hub with your printer, remove the hub and connect the USB cable directly to the computer.
Printer is plugged in but doesnt print, or you get a Printer Offline or Printer Not Ready message
Make sure: The printer is turned On. Paper is loaded correctly.
The parallel or USB cable is completely plugged into the printer. The printer is set as the default printer. The printer is not being held or paused in the print queue. To check the printer status:
1 From the Printers folder, double-click the Lexmark Z12
Series ColorFine icon. 2 Click the Printer menu and make sure no check mark appears next to the Pause Printing option. Print a test page. If the test page prints, the printer is functioning properly. Check your application.

Test page does not print

Make sure: The print cartridge is properly installed. For help, see page 21.
If you are using a parallel cable, the cable is IEEE 1284-compliant and supports bidirectional printing.
Printer ejects a blank page after appearing to print
Make sure: Your Lexmark printer is set as the default printer. You have removed the sticker and transparent tape from the bottom of the print cartridge. For help, see page 21.
Printer prints very slowly
Close any open applications not in use. Decrease your Print Quality setting.
Check the document you are printing. Photos and graphics may take longer to print than regular text. Check your computers resources, and consider increasing the virtual memory for your computer 39
Consider purchasing more memory.

Paper misfeeds or jams

Paper misfeeds or multiple sheets feed through the printer

Make sure:

The paper is recommended for inkjet printers. You do not force the paper down into the printer when you load it. Align the top edge of the paper with the paper alignment guides on the paper support. The printer is on a flat, level surface. The left paper guide is against the side of the paper. You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. The paper guide does not cause the paper to bow in the sheet feeder.

Left and right margins: 6.35 mm (0.25 in.) each for all paper sizes except A4 For A4 size paper - 3.37 mm (0.133 in.) each Top and bottom margins: Top - 1.7 mm (0.067 in.) Bottom - 12.7 mm (0.5 in.) for most jobs 19 mm (0.75 in.) for best print quality for color jobs 44
Printed characters are improperly formed or misaligned
Cancel any print jobs and resend your job to print. Align the print cartridge. For help, see page 25. Clean the print nozzles. For help, see page 28.
Colors on the printout differ from the colors on the screen
A print cartridge may be out of ink or low on ink. For help changing the print cartridge, see page 21. Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.
Remove any extra devices, such as a scanner, and connect the printer directly to the port.
Colors on the printout are faded
Try the suggestions listed in the previous section, Colors on the printout differ from the colors on the screen. If your colors still seem faded, clean the print nozzles. For help, see page 28.
Characters are missing or unexpected
Make sure your Lexmark Z12 printer driver is selected as the default printer. Your printer may have bidirectional communication problems. For help, see page 36.
Problems with transparencies, photos, or envelopes
Glossy photo papers or transparencies stick together
Remove each page as it exits the printer, and allow it to dry before stacking.
Use a photo paper or transparency designed for use with an inkjet printer.
Transparencies or photos contain white lines
From the Print Quality area, select High Quality. For help, see page 13. Clean the print nozzles. For help, see page 28.

For help, see page 41.

Error messages and flashing lights

Paper Jam message

For help, see page 42.

Power light

Paper Feed light

Ink Low message

A print cartridge is running out of ink. Purchase a new print cartridge.
The Power light is On and the Paper Feed light is blinking
If the printer is out of paper:
1 Load paper. 2 Press the Paper Feed button.
If the printer has a paper jam, see page 42.
The Power light and Paper Feed light are blinking
The print cartridge carrier has stalled. Check your screen for any error messages.
Turn the printer Off. Wait a few seconds, and then turn the printer back On.
This section contains information about: Installing printer software Uninstalling printer software Power Supply Safety

Using the CD

1 Start Windows. 2 If any screen appears, click Cancel. 3 When the desktop appears, insert the software CD. The Lexmark Z12 software installation screen appears. 4 Click Install Printer Software.

2 Insert Setup Disk 1 into your disk drive. 3 From the Start menu, select Run. 4 In the command-line text box, type the letter of your disk drive, followed by :\setup (for example, a:\setup), and then click OK. 5 When prompted by the printer software, insert the appropriate disks into your disk drive, and click OK.

Power supply

If your power supply fails, replace it with the Lexmark replacement part or other UL LISTED Direct Plug-In Power Unit marked Class 2 and rated 30 V dc at 500mA.
6 Follow the instructions on the screen.
ABCDEFGHIJKLMNOPQRSTUVWXYZ Index A
About tab 20 aligning print cartridges 25 allows 19 cartridge storage unit 32 Cartridge tab 20 cartridges, print aligning 25 installing 21 part numbers 4, 22 preserving 31 removing 22 replacing 21 CD-ROM installing software 48 characters, misformed 45 Choose Cartridge window custom size paper loading 8 settings 16
dark or smudged print 42 default settings 14 diskettes, creating 48 downloaded printer driver, installing 48
banding 44 banner paper loading 9, 10 settings 16 bidirectional communications problem indicators 36 black cartridge part number 22 blinking lights Paper Feed 47 Power light 47
envelopes loading 6 settings 14, 29 error messages Ink Low 47 Paper Jam 47 Printer Not Ready 38 Printer Offline 38
coated paper 15 loading 7 color cartridge part number 22 contacts, print wiping 30 Control Program 19, 20 opening 19 tabs 20 using 19

cards loading 7

ABCDEFGHIJKLMNOPQRSTUVWXYZ Index F
Features tab 13 flashing lights 47 foils loading 11 settings 16 front cover 21
improving print quality 25 index cards loading 7 settings 14 Ink Low message 47 installing cartridges 21 printer software 48 intermittent printing 44 iron-on transfers loading 7 settings 17
margins, minimum settings 44 messages, error Ink Low 47 Paper Jam 47 Printer Not Ready 38 Printer Offline 38
glossy paper 15 loading 7 greeting cards loading 7 settings 14
notices safety information 49 nozzle test 28 nozzles, print cleaning 28 wiping 30
lights locating 47 Paper Feed 47 patterns 47 Power 47 loading paper 5 loading paper 6
high yield black cartridge
high yield color cartridge
Options tab 20 ordering supplies 20
ABCDEFGHIJKLMNOPQRSTUVWXYZ Index P
Page Setup tab 13 Paper Feed light 21, 47 paper guide locating 5 using 5 paper loading 5 parallel cable 36, 37 part numbers 4, 22 black cartridge 4, 22 color cartridge 4, 22 high yield black cartridge postcards loading 7 settings 14 Power light 21, 47 power supply 49 print cartridge part numbers 4 print cartridge contacts, wiping 30 print cartridges aligning 25 cleaning 28 installing 21 part numbers 22 preserving 31 removing 22 replacing 21 print media loading 6 print nozzles cleaning 28 wiping 30 print quality improving 25 troubleshooting 42 printer driver downloading 48 installing 48 uninstalling 49 printer setup, troubleshooting 48 printer software installing 48 uninstalling 49 printer software installation, troubleshooting 48 Printing Preferences customizing 11 opening from an application 12 opening from Windows

photo cartridge 22 photo cards loading 7 settings 14 photo paper loading 7 settings 15 port settings 37
tabs 11 printing problems color quality 45 error messages 47 general 35 poor quality 42
ABCDEFGHIJKLMNOPQRSTUVWXYZ Index
specialty media 46 sheet feeder locating 5 using 5 software applications Control Program 19 software, printer installing 48 uninstalling 49 specialty papers settings 14 Status tab 20 supplies, ordering 20 poor print quality 42 specialty print jobs 46
release tab locating 5 using 5 resolving problems 48 reverse page order 13
uninstalling printer software 49 USB cable 36, 37
safety information 49 settings banner paper 16 custom size paper 16 envelopes 14, 29 greeting cards 14 index cards 14 iron-on transfers 17 photo cards 14 photo paper 15 postcards 14 recommended 14 transparencies 16
test page alignment 25 does not print 39 transparencies loading 11 settings 16 troubleshooting error messages 47 flashing lights 47