SOUND BLASTER AUDIGY 4 SETUP

Product Registration

What You Need

AUX_IN

Registering your product ensures you receive the most appropriate service and product support available. You can register your product during installation or at www.creative.com/register. Please note that your warranty rights are not dependent on registration.

Creative Knowledge Base

Resolve and troubleshoot technical queries at Creative's 24-hour self-help Knowledge Base. Go to www.creative.com, select your region and then select Support.
(a) Sound Blaster Audigy 4 audio card (b) Installation CD (c) Digital I/O Module model number SB0002 (optional) (d) Phillips-head screwdriver (not included)
Customer Support Services & Warranty

Preparing Your Computer

1. Uninstall the drivers and software of any audio card or onboard audio chipset in your computer. 2. Turn off your computer. 3. Disconnect your computer's power cord from the wall outlet. 4. Touch a metal plate on your computer to ground yourself and to discharge any static electricity. 5. Remove the computer cover. 6. Remove any audio card in your computer.
You can find Customer Support Services, Warranty and other information in the Installation CD.
Customer Support Services Warranty
d:\support\<region>\<language>\support.chm d:\warranty\<region>\<language>\warranty.chm Please keep your Proof of Purchase for the duration of the Warranty period. d:\manual\<language>\manual.chm

User's Guide

(replace d:\ with the drive letter of your CD-ROM/DVD-ROM drive, <region> with the region you are in, and <language> with the language that the document is in).

Installing Hardware

(a) Remove a metal bracket

Optional

(a) CD-ROM/ DVD-ROM drive
Keep this document for future reference.
(c) Digital I/O Module (available as an upgrade)
(b) PCI slot (b) Analog CD audio cable (available separately) for analog CD audio output
Align the audio card with the PCI slot and press the card gently but firmly into the slot

AU X_ IN

The use of the WEEE Symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help protect the environment. For more detailed information about the recycling of this product, please contact your local authority, your household waste disposal service provider or the shop where you purchased the product
To prevent permanent damage, use only Model SB0002 of the Digital I/O Module (available as an upgrade) with the Audigy 4 audio card. Do not force the audio card into the slot. If it does not fit properly, gently remove it and try again.
Copyright 2005 Creative Technology Ltd. Sound Blaster and Blaster are registered trademarks, the Sound Blaster logo, Creative Inspire, Creative I-Trigue, and Creative Multi Speaker Surround are trademarks of Creative Technology Ltd. in the United States and/or other countries. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories. 2001 Dolby Laboratories. All rights reserved. All other products are trademarks or registered trademarks of their respective owners.

PN 03SB061000002 Rev.A

Installing Software
Installing Sound Blaster Audigy 4 drivers and applications
1. After you have installed your audio device, turn on your computer. Windows automatically detects your audio device and searches for device drivers. 2. When prompted for the audio drivers, click the Cancel button. 3. Insert the Installation and Applications CD into your CD-ROM/DVD-ROM drive. Your CD should start automatically. If it does not, follow the steps below: i. Start Windows Explorer. ii. On the left pane, click the My Computer icon. iii. Right-click the CD-ROM/DVD-ROM drive icon, and then click Autoplay. 4. To complete the installation, follow the instructions on the screen. 5. When prompted, restart your computer. For Windows 2000 only
You need to enable Compact Disc Digital Audio (CDDA) extraction in Windows 2000. 1. Click Start Settings Control Panel. 2. Double-click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Double-click the CD-ROM or DVD-ROM icon. 6. Double-click the name of your drive. 7. Click the Properties tab, and then click the Enable digital CD audio for this CD-ROM device check box to select it.

You can use Creative Diagnostics to test the software and hardware installation. Go to Start Programs Creative Sound Blaster Audigy 4 Creative Diagnostics.
For an unsurpassed audio experience with your Sound Blaster Audigy 4, Creative's multi-channel speakers such as the Inspire and MegaWorks series are second to none. To find out more, go to www.creative.com/speakers.

9. Limitations on Using, Copying, and Modifying the Software Except to the extent expressly permitted by this Agreement or by the laws of the jurisdiction where you acquired the Software, you may not use, copy or modify the Software. Nor may you sub-license any of your rights under this Agreement. You may use the software for your personal use only, and not for public performance or for the creation of publicly displayed videotapes. 10.Decompiling, Disassembling, or Reverse Engineering You acknowledge that the Software contains trade secrets and other proprietary information of Creative and its licensors. Except to the extent expressly permitted by this Agreement or by the laws of the jurisdiction where you are located, you may not decompile, disassemble or otherwise reverse engineer the Software, or engage in any other activities to obtain underlying information that is not visible to the user in connection with normal use of the Software. In particular, you agree not for any purpose to transmit the Software or display the Software's object code on any computer screen or to make any hardcopy memory dumps of the Software's object code. If you believe you require information related to the interoperability of the Software with other programs, you shall not decompile or disassemble the Software to obtain such information, and you agree to request such information from Creative at the address listed below. Upon receiving such a request, Creative shall determine whether you require such information for a legitimate purpose and, if so, Creative will provide such information to you within a reasonable time and on reasonable conditions.
In any event, you will notify Creative of any information derived from reverse engineering or such other activities, and the results thereof will constitute the confidential information of Creative that may be used only in connection with the Software. 11.For Software With CDDB Features. This package includes applications which may contain software from CDDB, Inc.of Berkeley California (CDDB). The software from CDDB (the CDDB Client) enables the application to do online disc identification and obtain music-related information, including name, artist, track and title information (CDDB Data) from online servers (CDDB Servers) and to perform other functions. You agree that you will use CDDB Data, the CDDB Client and CDDB Servers for your own personal non-commercial use only. You agree not to assign, copy, transfer or transmit the CDDB Client or any CDDB Data to any third party. YOU AGREE NOT TO USE OR EXPLOIT CDDB DATA, THE CDDB CLIENT,OR CDDB SERVERS,EXCEPT AS EXPRESSLY PERMITTED HEREIN. You agree that your non-exclusive license to use the CDDB Data, the CDDB Client and CDDB Servers will terminate if you violate these restrictions. If your license terminates, you agree to cease any and all use of the CDDB Data, the CDDB Client and CDDB Servers. CDDB reserves all rights in CDDB Data, the CDDB Client and the CDDB Servers, including all ownership rights. You agree that CDDB, Inc. may enforce its rights under this Agreement against you directly in its own name. The CDDB Client and each item of CDDB Data are licensed to you AS IS. CDDB makes no representations or warranties, express or implied,

you within a reasonable time and on reasonable conditions. LIMITED WARRANTY EXCEPT AS STATED EARLIER IN THIS AGREEMENT, AND AS PROVIDED UNDER THE HEADING STATUTORY RIGHTS, THE SOFTWARE IS PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. LIMITATION OF REMEDY AND DAMAGES THE LIMITATIONS OF REMEDIES AND DAMAGES IN THE SOFTWARE LICENSE AGREEMENT SHALL NOT APPLY TO PERSONAL INJURY (INCLUDING DEATH) TO ANY PERSON CAUSED BY CREATIVES NEGLIGENCE AND ARE SUBJECT TO THE PROVISION SET OUT UNDER THE HEADING STATUTORY RIGHTS. STATUTORY RIGHTS Irish law provides that certain conditions and warranties may be implied in contracts for the sale of goods and in contracts for the supply of services. Such conditions and warranties are hereby excluded, to the extent such exclusion, in the context of this transaction, is lawful under Irish law. Conversely, such conditions and warranties, insofar as they may not be lawfully excluded, shall apply. Accordingly nothing in this Agreement shall prejudice any rights that you may enjoy by virtue of Sections 12, 13, 14 or 15 of the Irish Sale of Goods Act 1893 (as amended). GENERAL This Agreement is governed by the laws of the Republic of Ireland. The local language version of
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communications. However, this notice is not a guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try one or more of the following measures:
B dinterfrence radio tel que spcifi par le Ministre Canadien des Communications dans les rglements dinterfrence radio. Compliance This product conforms to the following Council Directive: Directive 89/336/EEC, 92/31/EEC (EMC), 73/23/EEC (LVD), (73/23/EEC), as amended by directive 93/68/EEC.
Reorient or relocate the receiving antenna. Increase the distance between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician.

Microphone In jack (MIC_IN) Connects to an external microphone for voice input. Line Out jack (LIN_OUT1) Connects to powered speakers or an external amplifier for audio output. Also supports headphones. Rear Out jack (LIN_OUT2) Connects to powered speakers or an external amplifier for audio output.
SB1394 port (SB1394) Connects to an IEEE1394 compatible external device (such as a digital video camcorder, digital still camera, printer or scanner).

Figure 1-1:

Jacks, connectors and ports on the Sound Blaster Audigy card.
About the Sound Blaster Audigy Card and external Audigy Drive 1-3
Your Audigy Extension Card
Your Audigy Extension card has these ports and connectors that allow you to attach other devices:
Internal SB1394 port Connects to the Internal SB1394 connector on the Sound Blaster Audigy card. Power supply connector Connects to the power splitter cable for connection to the system power supply unit.
SB1394 Extension port Connects to the 6-pin SB1394 connector on the Audigy Extension cable. Also connects to an IEEE1394 compatible external device (such as a digital video camcorder, digital still camera, printer or scanner). Audigy Extension connector Connects to the 44-pin DB connector on the Audigy Extension cable.
Audio Extension/Joystick header Connects to the AUD_EXT and Joystick connectors on the Sound Blaster Audigy card.

Figure 1-2:

Connectors and ports on the Audigy Extension card.
About the Sound Blaster Audigy Card and external Audigy Drive 1-4
Your External Audigy Drive
To connect your existing computer headphones and microphone to the external Audigy Drive, use a 3.5 mm minijack to jack adapter. Set the gain level of the Mic In 2 jack to the minimum before connecting or turning on a microphone, especially if you are using headphones.
The front panel of your external Audigy Drive has these jacks, connectors and controls:
RCA Auxiliary In jacks Connects to consumer equipment such as VCRs, TVs and CD players, via RCA Auxiliary outputs. Infrared Receiver Optical SPDIF In/Out connectors Lets you control your computer using the IR Connects to digital audio devices such as remote control. DAT and MiniDisc recorders, via optical input/ output. MIDI In/Out connectors Connects to MIDI devices using the Mini DIN-to-Standard DIN adapter provided. RCA SPDIF In/Out jacks Connects to digital audio devices such as DAT and MiniDisc recorders, via RCA input/output.

Headphones jack Connects to a pair of high-quality headphones.
Headphones Volume control knob Controls the headphones output volume. See Adjusting Headphones Volume and Microphone Gain on page 1-6. Line In 2/Mic In 2 jack Connects to high-quality dynamic microphones or audio devices such as electric guitars and DAT or MiniDisc players.
Line In 2/Mic In 2 selector knob(Microphone Gain Control) To switch to Line In 2, turn the knob counter clockwise over the Line In 2/Mic In 2 separator mark until you hear a click sound. To switch back to Mic In 2, turn the knob clockwise over the separator mark until you hear a click sound. To control the microphone gain, continue to turn clockwise. See Adjusting Headphones Volume and Microphone Gain on page 1-6.
SB1394 connector Connects to IEEE1394 compatible devices. Line In 2/Mic In 2 separator mark
Figure 1-3: Jacks, connectors and controls on the external Audigy Drive.
About the Sound Blaster Audigy Card and external Audigy Drive 1-5
Adjusting Headphones Volume and Microphone Gain
Using the Audigy Drive control knobs
You can adjust the headphones volume and microphone gain in two ways.
On the front panel of the external Audigy Drive, turn the respective control knob: Counterclockwise to decrease the headphones volume or microphone gain. Clockwise to increase the headphones volume or microphone gain.
About the Sound Blaster Audigy Card and external Audigy Drive 1-6
Using Creative Surround Mixer
To install Surround Mixer and other applications, see Installing Drivers and Applications on page 3-2.
To adjust headphones volume: 1. Click Start -> Programs -> Creative -> Sound Blaster Audigy -> Surround Mixer. 2. On the lower half of Surround Mixer, make sure that the Mute check box under the Volume slider is clear. Otherwise, click the check box. 3. Drag the Volume slider left or right to adjust the headphones volume. To adjust microphone gain: 1. Click Start -> Programs -> Creative -> Sound Blaster Audigy -> Surround Mixer. 2. On the lower half of Surround Mixer, click an audio input source button with a down arrow, and then select Line In 2/Microphone 2. 3. Make sure the check box below the Line in 2/Microphone 2 slider is cleared. If not, click it to clear the check box. This will unmute the audio input source. 4. Drag the volume slider up or down to adjust the microphone gain.
For best effects, set the headphones volume and microphone gain levels to 75% in Surround Mixer, and then use the external Audigy Drives control knobs to make further adjustments. If you set the headphones volume or microphone gain levels to 0%, or mute them in Surround Mixer, you will hear no sound if the external Audigy Drives control knobs are set to the maximum.

Using a Remote Control with Your Computer
The external Audigy Drive has an infrared receiver for the remote control. This remote control lets you operate your computer from the comfort of your sofa or bed up to a distance of 4 metres. For details, refer to the RemoteCenter Online Help.
About the Sound Blaster Audigy Card and external Audigy Drive 1-7
This chapter tells you how to install the Sound Blaster Audigy Platinum eX hardware.

Installation Steps

Step 1: Prepare the external Audigy Drive
1. Stick the four rubber feet to the underside in each corner of the external Audigy Drive as shown in Figure 2-1. 2. Place the external Audigy Drive near your computer.
Turn off the main power supply and disconnect your computers power cord. Systems using an ATX power supply unit with soft power off may still be powering the PCI slot. This can damage your audio card when it is inserted into the slot.
The rubber feet may differ in some countries.
Figure 2-1: Sticking rubber feet

Installing Hardware 2-2

Step 2: Prepare your computer
Remove any existing audio card or disable the onboard audio. For more information, see Problems with Multiple Audio Devices on page B-9.
1. Turn off your computer and all peripheral devices. 2. Touch a metal plate on your computer to ground yourself and to discharge any static electricity, and then unplug the power cord from the wall outlet. 3. Remove the computer cover. 4. Remove the metal brackets from two adjacent unused PCI slots as shown in Figure 2-2. Put the screws aside for use later.

metal brackets

PCI slots

ISA slots

Figure 2-2: Removing metal plates
Step 3: Connect the Sound Blaster Audigy and Audigy Extension cards
1. Using the AUD_EXT/Joystick cable and internal SB1394 cable, connect the cards as shown in Figure 2-3.

Installing Hardware 2-3

2. Connect the power splitter cable to the Audigy Extension card.
Black triangle on the cable*
Red-colored wire* Sound Blaster Audigy card 1 Power splitter cable 2 To system power supply unit 1

Audigy Extension card

*Alignment markers to assist you in installing the hardware
Figure 2-3: Connecting the Sound Blaster Audigy and Audigy Extension cards.

Installing Hardware 2-4

Step 4: Install the Sound Blaster Audigy and Audigy Extension cards
1. Align the Sound Blaster Audigy card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-4. 2. Align the Audigy Extension card with an adjacent free slot.

Unused brackets

Do not force the audio card into the slot. Make sure that the gold finger PCI connector on the Sound Blaster Audigy card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot. If it does not fit properly, gently remove it and try again.

If the Audigy Extension cable is too long, coil it.
To install drivers and software, refer to Installing Drivers and Applications on page 3-2.

Installing Hardware 2-7

Connecting Related Peripherals
Sound Blaster Audigy Platinum eX will give you endless hours of listening pleasure. Figure 2-8 shows you how to connect related peripherals to your Sound Blaster Audigy Platinum eX to optimize your enjoyment.
Analog/Digital Out jack Analog Mode (default): Connects to Center and Subwoofer channels. Digital Mode: Connects to digital speakers*, MiniDisc or DAT via minijack-to-DIN cable. For instructions on how to switch between digital and analog modes, refer to topic Digital Output Only of the Creative Surround Mixer online Help.

CD-ROM/DVD-ROM drive

Analog CD audio cable Cassette or CD player, synthesizer, etc. Line-out
Microphone Connects to analog front and rear inputs of speakers.** Line Out + Rear Out: Connects to 4-channel speakers** Line Out: Connects to 2-channel speakers and headphones Connects to network games and IEEE 1394 compatible devices such as the IEEE 1394 Creative digital audio player, DV camcorder, WebCam and digital camera.
Line In Mic In Line Out Rear Out SB1394 port Sound Blaster Audigy card
*For example, Creative InspireTM 5.1 Digital Speakers. Audigy Extension card **For example, 4channel Creative or Cambridge SoundWorks analog speaker systems Connects to the external Audigy Drive. See Connecting Speaker Systems on page 2-10 for more details. Game pad
Figure 2-8: Connecting Sound Blaster Audigy Platinum eX to other devices. Installing Hardware 2-8
Recording and Content Authoring with external Audigy Drive
Connecting IEEE 1394 compatible devices with SB1394 connector
Digital devices such as DAT recorders Watching DVD Movies with Creative SoftPC-DVD and Creative or Cambridge SoundWorks line of speaker systems Creative or Cambridge SoundWorks line of speaker systems Dolby Digital (AC-3) SPDIF In Digital DIN via Mini-DIN-tostandard-DIN adapter CD-RW drive Headphones Microphone / Line In MIDI devices such as MIDI keyboards IEEE 1394 Jukebox

MiniDisc player

Analog devices such as CD or tape players External Audigy Drive

Digital video camcorder

IEEE 1394 hard disk
Figure 2-9: Connecting peripherals to the external Audigy Drive.

Installing Hardware 2-9

Connecting Speaker Systems
If you are playing games in Windows 98 SE MS-DOS mode (pure DOS mode), you must: Make sure the CD Audio connector on the Sound Blaster Audigy card and the Analog Audio connector on the CDROM or DVD-ROM drive are connected. In addition, if you get distorted sound, do not connect the CD SPDIF connector on the Sound Blaster Audigy card to the Digital Audio connector on the CD-ROM or DVD-ROM drive.

Windows Me

1. 2. 3. 4. 5. 6. 1. 2. 3. 4.
Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on. If prompted, insert the Windows Me CD into the CD-ROM drive and click the OK button. Insert the Ulead VideoStudio installation CD into your CD-ROM drive. Follow the instructions on the screen to complete the setup. If prompted, click the Yes button to let the setup program detect the MS DV drivers. When prompted, restart your system. Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on. Insert the Ulead VideoStudio installation CD into your CD-ROM drive. If prompted, click the Yes button to let the setup program detect the MS DV drivers. When prompted, restart the system.

Windows 2000

Installing Software 3-3
Uninstalling Applications
You may at times need to uninstall and then reinstall the applications to correct problems, change configurations, or make version upgrades. The following instructions tell you how to uninstall the applications in all Windows operating systems. 1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive. The disc supports Windows AutoPlay mode and starts running automatically. If not, see Problems Installing Software on page B-2. 2. Close all audio card applications. Applications that are still running during the uninstallation will not be removed. 3. Click Start -> Settings -> Control Panel. 4. Double-click the Add/Remove Programs icon. 5. Click the Install/Uninstall tab and select Sound Blaster Audigy. Click the Add/Remove button. 6. When the InstallShield Wizard dialog box appears, click the check boxes of the items that you want to uninstall to clear them. The selected applications will be uninstalled. 7. Click the Next button. 8. If prompted, restart your computer. You may want to reinstall the applications in the event of driver corruption. 1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive. The disc supports Windows AutoPlay mode and starts running automatically. If not, see Problems Installing Software on page B-2. 2. Click Start -> Settings -> Control Panel. 3. Double-click the Add/Remove Programs icon. 4. Click the Install/Uninstall tab and select Sound Blaster Audigy. Click the Add/Remove button. 5. When the InstallShield Wizard dialog box appears, click the Repair option to select it. This option reinstalls all the applications installed previously.

This is a good starting point from which you can learn about Sound Blaster Audigy. The online Quick Start consists of several interactive and informative demos that feature different aspects of Sound Blaster Audigy, like experiencing digital music and digital gaming, watching movies, connecting speakers and performing tasks.
Use the Creative Sound Blaster Audigy Experience to feel Sound Blaster Audigys awesome gaming, music listening and home studio capabilities. You will experience the advantage of multi-environment audio processing, dynamic EAX ADVANCED HD effects, high-quality surround output and EAX ADVANCED HD-enhanced home theatre quality audio.
Run this demonstration, which is set in a gold mine, and experience EAX ADVANCED HD technologies such as Environment Panning, Environment Reflection and Environment Morphing. Compare the scenes with and without EAX ADVANCED HD, and understand why more game developers are using EAX ADVANCED HD technologies for the best gaming experience.
Use Creative Diagnostics to quickly test your audio cards Wave, MIDI or CD Audio playback capability, and speaker outputs. For more information and usage details on Creative Diagnostics, refer to its Online Help.
Sound Blaster Audigy Applications 4-3

Creative Surround Mixer

To restore Surround Mixer to its original settings, click Start -> Programs-> Creative -> Sound Blaster Audigy -> Creative Restore Defaults.
Creative Surround Mixer is the main application to use for the following tasks: Testing speakers Applying EAX ADVANCED HD-enabled audio effects Mixing sounds from various audio input sources Setting audio effects Surround Mixer has two modes. Click the Basic Mode or Advanced Mode button to switch between the two modes: In basic mode, the Mixer panel is displayed. You can: mix sounds from various audio input sources when playing or recording control volume, bass, treble, balance and fade In advanced mode, the Surround Mixer and Mixer panels are displayed. In Surround Mixer, you can: select audio effects specify the speaker output perform a speaker test For more information and usage details on Creative Surround Mixer, refer to its Online Help.

Creative AudioHQ

AudioHQ is Creative's audio software control center. The AudioHQ interface has the standard look and feel of the Windows Control Panel. It contains several control applets that allow you to view, audition or set up the audio properties of one or more audio devices on your computer. As in Control Panel, you can view AudioHQ's control applets in the main window as large icons, small icons, list items or detailed list items. You can also select all or invert the selection when you are in the Applet view. The number of items in the main window, however, varies with the control applet or device selected. The By Audio Device view shows only the control applets supported by the selected device. The Applet view shows only the audio devices that support the selected applet. For more information and usage details on Creative AudioHQ, refer to its Online Help.

Troubleshooting & FAQs B-4
No audio output when playing audio CDs or DOS games that require a CD-ROM. To solve this problem: Make sure the Audio connector on the CD-ROM drive and the CD In connector on the audio card are connected. Enable digital CD playback: For Windows 98 SE 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the Multimedia icon. 3. In the Multimedia Properties dialog box, click the CD Music tab. 4. Click the Enable digital CD audio for this CD-ROM device check box to select it. 5. Click the OK button. For Windows Me 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the System icon. 3. In the System Properties dialog box, click the Device Manager tab. 4. Double-click the DVD/CD-ROM drives icon. Your computer drives will appear. 5. Right-click the disk drive icon. A menu will appear. 6. Click Properties. 7. In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this CD-ROM device check box to select it. 8. Click the OK button.
Troubleshooting & FAQs B-5
For Windows 2000 and Windows XP 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the System icon. 3. In the System Properties dialog box, click the Hardware tab. 4. Click the Device Manager button. 5. Double-click the DVD/CD-ROM drives icon. Your computer drives will appear. 6. Right-click the disk drive icon. A menu will appear. 7. Click Properties. 8. In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this CD-ROM device check box to select it. Panning a source sometimes turns off its sound. This occurs when you are in the Digital Output Only mode and the sources left-right balance in a software mixer application other than Surround Mixer (for example, the Windows Volume Control application) is at the opposite end compared to the position to which you have panned the source in the Main panel of Surround Mixer. For example, the CD Audio balance in Windows Volume Control is on the left but in Surround Mixer you have panned the CD Audio to the right. To solve this problem: Open that other mixer, and center the balances for all the audio input sources. This ensures that your analog sources will not turn silent when you pan them in Surround Mixer.
Troubleshooting & FAQs B-6
Problems with File Transfers on Some VIA Chipset Motherboards
After you install the Audigy card on a VIA chipset motherboard, you may have the slight chance of seeing one of the following: When transferring large amounts of data, the computer stops responding (hangs) or restarts itself, OR Files transferred from another drive are incomplete or corrupted. These problems appear in a small number of computers, which contain the VIA VT82C686B controller chipset on their motherboards. To verify if your motherboard has the VT82C686B chipset: Refer to your computer or motherboard manual, or In Windows: i. Click Start -> Settings -> Control Panel. ii. Double-click the System icon. iii. Click the Device Manager or Hardware tab. iv. Click the Systems devices icon. v. In the list that appears, see if the items highlighted in Figure B-1 appear. vi. If the items appear, remove your computer cover and locate the VIA chipset on your motherboard. (Take note of the safety precautions on page 2-3.) vii. The VT82C686B chipset has its model number inscribed on the chip. If you have the VT82C686B chipset: Creative recommends that you first contact your computer vendor or motherboard manufacturer for the latest solution. Some users have solved the above problems by doing one or both of the following: downloading the latest VIA 4in1 drivers from http:// www.viatech.com*,

Resolving I/O Conflicts

Conflicts between your audio card and another peripheral device may occur if your card and the other device are set to use the same I/O address. To resolve I/O conflicts, change the resource settings of your audio card or the conflicting peripheral device in your system using Device Manager in Windows 98 SE.
Troubleshooting & FAQs B-11
If you still do not know which card is causing the conflict, remove all cards except the audio card and other essential cards (for example, disk controller and graphics cards). Add each card back until Device Manager indicates that a conflict has occurred.
You can also refer to the Troubleshooting section in the online Help of Windows 98 SE/ Me.
To resolve hardware conflicts in Windows 98 SE: 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the System icon. 3. In the System Properties dialog box, click the Device Manager tab. 4. Under the Sound, Video And Game Controllers entry, select the conflicting audio card driver indicated by an exclamation mark (!)and click the Properties button. 5. In the Properties dialog box, click the Resources tab. 6. Make sure that the Use automatic settings check box is selected, and click the OK button. 7. Restart your system to allow Windows 98 SE/Me to reassign resources to your audio card and/or the conflicting device. The Encore DVD Player is not launched when a DVD disc is inserted into the drive. To solve this problem: 1. In the Windows system tray, right-click the Disc Detector icon, and then click Properties. 2. On the General tabbed page of the Creative Disc Detector dialog box, make sure that Enable Disc Detector check box is selected. 3. Click the Players tab. 4. Select the DVD Disc entry and then click the Select Player button. 5. In the Players Properties dialog box, click the Browse button. 6. Browse to C:\Program Files\Creative\PC- DVD Encore and double-click the entry ctdvdply The Name box now displays the entry ctdvdply. 7. Click the OK button twice. Now when you double-click the Disc Detector icon, the Encore DVD Player is launched.

To solve this problem: 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the AudioHQ icon. 3. In the AudioHQ window, double-click the Device Controls icon. 4. Click the Sampling Rate tab. 5. Click the required sampling rate from the Digital Output Sampling Rate list.
Troubleshooting & FAQs B-15
We are committed to giving you the best products aswell as the best service by providing you with a comprehensive suite of eService options complemented by telephone support. With Creative's eService strategy, we deliver the best possible customer experience using our multilingual Customer support portal, interactive chat, email support and our self-service knowledgebase. The European support area on our website at www.europe.creative.com contains the following options:

Knowledgebase

Creative's Self-service knowledgebase empowers you to quickly resolve your queries by using natural language support and stepping you through targeted questions to help pinpoint the best solution to your particular problem. Should you need additional help, you can escalate your query online through live chat or email ensuring that you receive the best possible service in the manner that is most comfortable to you.

Technical Support C-1

Webchat*
Creative's interactive TextChat enables you to contact our Technical Support team through a real-time chat facility. Additional features, such as web page pushing, collaborative browsing and file and brochure exchange, transform your chat session into a fully interactive support experience. Should you not obtain a solution to your query using our Knowledgebase system, you can click the Not Solved button located at the bottom of any suggested solution document to escalate your query via eMail. If you do not have access to our website then you can mail us directly at support@europe.creative.com.

Telephone*

You have the option to contact our service support team via telephone. Telephone numbers can be found in the Creative European Contact Centre section below.

Download Drivers#

Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts will become the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of shipment from Creative, or what is left on the original items warranty, whichever is longer. To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones with special tax status, you must complete the relevant customs documentation before shipping the product.

Operating Hours

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Technical Support C-4

Limited Warranty
Creative Labs (Ireland) Limited (Creative) warrants to you, the original buyer and holder of this warranty, as it stands in the accompanying warranty card, that the hardware product will be free of defects in materials and workmanship for a period of two (2) years after the date of purchase, or such other period as may be expressly specified by Creative or required by applicable law (Warranty Period). Creative's entire liability and your remedy will be, at Creatives sole discretion, the repair or replacement (with the same or similar model) of any hardware or accompanying item(s) not meeting the Limited Warranty explained above that is returned to Creative's authorised distributor or dealer during the Warranty Period with a copy of your receipt.
What this warranty does not cover
This warranty gives you specific legal rights. You may have other rights which vary from country to country. Certain limitations in this warranty are not permitted by the jurisdiction of some countries, so some limitations here may not apply to you.
To the maximum extent permitted by applicable law, Creative disclaims all other warranties and conditions, expressed or implied, including the conditions of quality, merchantability or fitness for a particular purpose with respect to the use of this product. Creative also disclaims any obligation to support products for all operating environments - for example, by ensuring interoperability with future versions of software or hardware. In no event shall Creative or its licensors be liable for any indirect, incidental, special or consequential loss or for any lost profits, savings or data arising from or relating to the use of this product, even if Creative or its licensors have been advised of the possibility of such loss. Specifically, this warranty does not cover failures of the product which result from accident, abuse, misuse, alterations (by persons other than Creative or its authorized repair agents), moisture, corrosive environments, shipping, high voltage surges, or abnormal working conditions. This warranty does not cover normal wear and tear. You are specifically advised to take a backup copy of any software provided with the Creative product for security purposes.