Internet-based installation
The dialog box Welcome. appears. Click Next to continue with the installation. The dialog box Language selection appears. Select the language you want to use to install AntiVir Premium and confirm your language selection by clicking Next. The dialog box Download appears. All files necessary for installation are downloaded by the Avira GmbH web servers. The Download window closes after conclusion of the download.
Installation with an installation package
The installation wizard opens with the dialog box Avira AntiVir Premium. Click Accept to begin the installation. The installation file is extracted. The installation routine is started. The dialog box Welcome. appears. Click Next.
Continuing internet-based installation and installation with an installation package
The dialog box with the license agreement appears. Confirm that you accept the license agreement and click Continue. The dialog box Generate serial number appears. Where appropriate, confirm that a random serial number has been generated and transmitted during update, and click Continue. The dialog box Select installation type appears. Decide whether you want to perform an express installation or a user-defined installation. Enable the option Express orUser-defined and confirm by clicking Continue.
User-defined installation
The dialog box Select destination directory appears. Confirm the specified destination directory by clicking Continue. - OR Use the Browse button to select a different destination directory and confirm by clicking Next. The dialog box Install components appears: Enable or disable the required components and confirm by clicking Continue. In the following dialog box you can decide whether to create a desktop shortcut and/or a program group in the Start menu. Click Next.
Resume: Express installation und user-defined installation
The license wizard is opened. You have the following options to activate AntiVir Premium. Enter an activation key. 8
Installation and uninstallation By entering your activation key Avira AntiVir Premium is activated with your license. Select the option Product testing If you select Product testing, an evaluation license will be generated during the activation process, with which Avira AntiVir Premium is activated. You can test Avira AntiVir Premium with its complete range of functions for a certain period of time. Note By using the option Valid hbedv.key license file available you can load a valid license file. During product activation with a valid activation key the license file is generated and saved in the program folder of Avira AntiVir Premium. Use this option, if you have already activated a product and want to re-install Avira AntiVir Premium. Note In some sales versions of Avira AntiVir Premium an activation key has already been included in the product. For this reason the activation need not be entered. If and when necessary, the activation key is displayed in the license wizard. Note In order to activate AntiVir Premium a connection to the server of Avira GmbH is established. Under Proxy settings you can configure the Internet link by a proxy server. Select an activation procedure and click Next to acknowledge.

Product activation

A dialog box will be opened, in which you can enter your personal data. Enter your data and click Next Your data will be transmitted to the servers of Avira GmbH and will be checked. Avira AntiVir Premium will be activated with your license. Your license data will be displayed in the next window. Click Next. Skip the following chapter on "Activate by selecting the option Valid hbedv.key available ".
Select the option "Valid hbedv.key available"
A box will be opened for loading the license file. Select the license file hbedv.key with your license data for AntiVir Premium and click Open Your license data will be displayed in the next window. Click Next
Continuation after completed activation or loading of the license file
The program features will be installed. Installation progress is displayed in the dialog box. In the following dialog box you can choose whether to open the Readme file after installation is completed and whether to restart your computer. Agree where appropriate and complete the installation by clicking Finish.
Avira AntiVir Premium The installation wizard is closed.
Resume: User-defined installation Configuration wizard
If you choose user-defined installation, the following step opens the configuration wizard. The configuration wizard enables you to define custom settings for AntiVir Premium. Click Next in the welcome window of the configuration wizard to begin configuration of AntiVir Premium. The Configure AHeAD dialog box enables you to select a detection level for the AHeAD technology. The detection level selected is used for the Scanner (On-demand scan) and Guard (On-access scan) AHeAD technology settings. Select a detection level and continue the installation by clicking Next. In the following dialog box Select extended threat categories, you can adapt the protective functions of AntiVir Premium to the threat categories specified. Where appropriate, activate further threat categories and continue the installation by clicking Next. If you have selected the AntiVir Guard installation module, theGuard start mode dialog box appears. You can stipulate the Guard start time. At each computer reboot, the Guard will be started in the start mode specified. Note The specified Guard start mode is saved in the registry and cannot be changed via the Configuration. Enable the required option and continue the configuration by clicking Next. In the following dialog box, System scan, a short system scan can be enabled or disabled. The short system scan is carried out after the configuration has been completed and before the computer is rebooted, and scans running programs and the most important system files for viruses and malware. Enable or disable the Short system scan option and continue the configuration by clicking Next. In the following dialog box, you can complete the configuration by clicking Finish Click Finish to complete the configuration. The specified and selected settings are accepted. If you have enabled the Short system scan option, the Luke Filewalker window opens. The Scanner performs a short system scan.

If you selected the Restart computer option in the final installation wizard, the computer reboots. After the computer restart, the AntiVir Premium Readme file is displayed, if you selected the Show Readme.txt option in the installation wizard. After a successful installation, we recommend that you check AntiVir Premium is up-todate in the Control Center under Overview :: Status. Where appropriate, update AntiVir Premium to ensure the virus definition file is upto-date. Then perform a full system scan.
Installation and uninstallation
4.2 Modification installation
You have the option of adding or removing individual program components of the current Avira AntiVir Premium installation (see ChapterInstallation and uninstallation::Installation modules) If you wish to add or remove modules of the actual Avira AntiVir Premium installation, you can use the option Add or Remove Programs in the Windows control panel to Change/Remove programs. Select Avira AntiVir Premium and click Change. In the welcome dialog of Avira AntiVir Premium select the option Modify. You will be guided through the installation changes.

4.3 Installation modules

In a user-defined installation or a modification installation, the following installation modules can be selected, added or removed. AntiVir Premium This module contains all components required for successful installation of Avira AntiVir Premium. AntiVir Guard The AntiVir Guard runs in the background. It monitors and repairs, if possible, files during operations such as open, write and copy in on-access mode. Whenever a user carries out a file operation (e.g. load document, execute, copy), Avira AntiVir Premium automatically scans the file. Renaming a file does not trigger a scan by AntiVir Guard. AntiVir ProActiv The ProActiv component monitors application actions and alerts users to application behavior typical of malware. This behavior-based recognition enables you to protect yourself against unknown malware. The ProActiv component is integrated into AntiVir Guard. AntiVir MailGuard MailGuard is the interface between your computer and the email server from which your email program (email client) downloads emails. MailGuard is connected as a so-called proxy between the email program and the email server. All incoming emails are routed through this proxy, scanned for viruses and unwanted programs and forwarded to your email program. Depending on the configuration, the program processes the affected emails automatically or asks the user for a certain action.

The Configuration opens a dialog box: You can save your configuration settings via the OK or Accept buttons, delete you settings by clicking the Cancel button, or restore your default configuration settings using the Restore defaults button. You can select individual configuration sections in the left-hand navigation bar.
Accessing the AntiVir Premium Configuration You have several options for accessing the configuration: via the Windows control panel. via the Windows Security Center - from Windows XP Service Pack 2. via the Avira AntiVir Premium tray icon. in the Avira AntiVir Premium Control Center via the menu item Extras | Configuration. in the Avira AntiVir Premium Control Center via the Configuration button. Note If you are accessing configuration via the Configuration button in the Control Center, go to the Configuration register of the section which is active in the Control Center. Expert mode must be activated to select individual configuration registers. In this case, a dialog appears asking you to activate expert mode.
Configuration operation Navigate in the configuration window as you would in Windows Explorer: Click on an entry in the tree structure to display this configuration section in the detail window Click on the plus symbol in front of an entry to expand the configuration section and display configuration subsections in the tree structure.
Overview of AntiVir Premium To hide configuration subsections, click on the minus symbol in front of the expanded configuration section. Note To enable or disable Configuration options and use the buttons, you can also use the following key combinations: [Alt] + underlined letter in the option name or button description. Note All configuration sections are only displayed in expert mode. Activate expert mode to view all configuration sections. Expert mode can be protected by a password which must be defined during activation. If you want to confirm your Configuration settings: Click OK. The configuration window is closed and the settings are accepted. - OR Click Accept. The settings are accepted. The configuration window remains open. If you want to finish configuration without confirming your settings: Click Cancel. The configuration window is closed and the settings are discarded. If you want to restore all configuration settings to default values: Click Restore defaults. All settings of the configuration are restored to default values. All amendments and custom entries are lost when default settings are restored.

This is the way to activate the AntiVir Premium: If you have not installed Avira AntiVir Premium yet: Install Avira AntiVir Premium. During the installation process you will be asked to select an activation option Activate product = Activation with a valid full license Test product = Activation with an evaluation license 19
Avira AntiVir Premium Enter the activation key for an activation with a full license. Acknowledge the selection of the activation procedure by clicking Next. If and when necessary, enter your personal data for registration and acknowledge by clicking Next. Your license data will be displayed in the next window. Avira AntiVir Premium has been activated. Continue to install. If you have installed Avira AntiVir Premium already: In the Avira AntiVir Premium Control Center, select the Help :: License management menu item. The license wizard opens, in which you can select an activation option. The next steps of product activation are identical with the procedure described above.
5.2.2 Avira AntiVir Premium automatic update
To create a job with the AntiVir Scheduler to update Avira AntiVir Premium automatically: In the Control Center, select the Management :: Scheduler section. Click on the Create new job with the wizard icon.
The dialog box Name and description of job appears. Give the job a name and, where appropriate, a description. Click Next. The dialog box Type of job is displayed. Select Update job from the list. Click Next. The dialog box Time of job appears. Select a time for the update: Immediately Daily Weekly Interval Single Login Note We recommend that you update Avira AntiVir Premium regularly and often. The recommended update interval is: 2 hours. Where appropriate, specify a date according to the selection. Where appropriate, select additional options (availability depends on type of job): Also start job when Internet connection is established In addition to the defined frequency, the job is carried out when an Internet connection is set up. 20
Overview of AntiVir Premium Repeat job if the time has already expired Past jobs are carried out that could not be carried out at the required time, for example because the computer was switched off. Click Next. The dialog box Select display mode appears. Select the display mode of the job window: Minimize: progress bar only Maximize: Entire job window Hide: No job window Click Finish. Your newly created job appears on the home page of the Administration :: Scan section as activated (check mark). Where appropriate, deactivate jobs which are not to be carried out. Use the following icons to further define your jobs: View properties of a job Modify job Delete job Start job Stop job

8 FAQ, Tips

This chapter provides a collection of frequently asked questions (FAQs) relating to Avira AntiVir Premium, a troubleshooting section and tips and tricks for using Avira AntiVir Premium. see Chapter Troubleshooting see Chapter Keyboard commands see ChapterWindows Security Center

8.1 Troubleshooting

Here you will find information on causes and solutions of possible problems. The error message The license file cannot be opened appears. AntiVir MailGuard does not work. An email sent via a TSL connection has been blocked by MailGuard. Webchat is not operational: Chat messages will not be displayed
The error message The license file cannot be opened appears. Reason: The file is encrypted. To activate the license, you do not need to open the file, but rather you save it in the program directory of Avira AntiVir Premium.
The error message Connection failed while downloading the file. appears when attempting to start an update. Reason: Your Internet connection is inactive. This is why Avira AntiVir Premium cannot find the web server on the Internet. Test whether other Internet services such as WWW or email work. If not, reestablish the Internet connection. Reason: The proxy server cannot be reached. Check whether the login for the proxy server has changed and adapt it to your configuration if necessary. Reason: The update.exe file is not fully approved by your personal firewall. Ensure that the update.exe file is fully approved by your personal firewall. Otherwise: Check your settings in the Configuration (expert mode) under General :: Update.
Viruses and malware cannot be moved or deleted. Reason: The file was loaded by windows and is active.
FAQ, Tips Update Avira AntiVir Premium. If you use the operating system Windows XP, deactivate System Restore. Start the computer in Safe Mode. Start Avira AntiVir Premium and the Configuration (expert mode). Choose Scanner :: Scan :: Files :: All files and confirm with OK. Start a scan of all local drives. Start the computer in Normal Mode. Carry out a scan in Normal Mode. If no other viruses or malware have been found, activate System Restore if it is available and to be used.

An email sent via a TSL connection has been blocked by MailGuard. Reason: Transport Layer Security (TLS: encryption protocol for data transfers on the Internet) is not supported by MailGuard at this time. The following options are available for sending the email: Use a different port from port 25, which is used by SMTP. This will bypass monitoring by MailGuard. Turn off the TSL encrypted connection and disable TSL support in your email client. Disable (temporarily) monitoring of outgoing emails by MailGuard in the configuration under MailGuard::Scan.
Webchat is not operational: Chat messages are not displayed; data are being loaded in the browser. This phenomenon may occur during chats, which are based on the HTTP protocol with 'transfer-encoding= chunked. 40
FAQ, Tips Reason: WebGuard checks the data sent completely for viruses and undesired programs first of all, before the data are loaded into the web browser. During a data transfer with transfer-encoding= chunked, WebGuard cannot determine the message length or the data volume. Enter the configuration of the URL of the web chats as an exception (see Configuration: WebGuard::Exceptions).

8.2 Shortcuts

Keyboard commands - also called shortcuts - offer a fast possibility to navigate, to retrieve individual modules and to start actions through Avira AntiVir Premium. Below we provide you with an overview of the available keyboard commands in Avira AntiVir Premium. Please find further indications regarding the functionality in the corresponding chapter of the help.

8.2.1 In dialog boxes

Shortcut Ctrl + Tab Ctrl + Page down Ctrl + Shift + Tab Ctrl + Page up Description Navigation in the Control Center Go to next section. Navigation in the Control Center Go to previous section. Navigation in the configuration sections First, use the mouse to set the focus on a configuration section. Change to the next option or options group. Change to the previous option or options group. Change between the options in a marked drop-down list or between several options in a group of options. Activate or deactivate a check box, if the active option is a check box. Select option or start command. Open selected drop-down list. Close selected drop-down list. Cancel command and close dialog. Start command for the active option or button.

Tab Shift + Tab

Space Alt + underlined letter Alt + F4 Esc Enter

8.2.2 In the help

Shortcut Alt + Space Alt + Tab Alt + F4 Shift + F10 Ctrl + Tab Ctrl + Shift + Tab Page up Description Display system menu. Shift between the help and the other opened windows. Close help. Display context menu of the help. Go to next section in the navigation window. Go to previous section in the navigation window. Change to the subject, which is displayed above in the contents, in the index or in the list of the search results. Change to the subject, which is displayed below the current subject in the contents, in the index or in the list of the search results. Browse through a subject.

Limit recursion depth

Unpacking and scanning recursive archives can require a great deal of computer time and resources. If this option is enabled, you limit the depth of the scan in multi-packed archives to a certain number of packing levels (maximum recursion depth). This saves time and computer resources. Note In order to find a virus or an unwanted program in an archive, the Scanner must scan up to the recursion level in which the virus or the unwanted program is located.

Maximum recursion depth

In order to enter the maximum recursion depth, the option Limit recursion depth must be enabled. You can either enter the requested recursion depth directly or by means of the right arrow key on the entry field. The permitted values are 1 to 99. The standard value is 20 which is recommended.

Default values

The button restores the pre-defined values for scanning archives.
Archives In this display area you can set which archives the Scanner should scan. For this, you must select the relevant entries.

11.1.1.2. Exceptions

File objects to be omitted for the scanner The list in this window contains files and paths that should not be included by the Scanner in the scan for viruses or unwanted programs. Please enter as few exceptions as possible here and really only files that, for whatever reason, should not be included in a normal scan. We recommend that you always scan these files for viruses or unwanted programs before they are included in this list! Note The entries on the list must not result in more than 6000 characters in total. Warning These files are not included in a scan! Note The files included in this list are entered in the report file. Please check the report file from time to time for unscanned files, as perhaps the reason you excluded a file here no longer exists. In this case you should remove the name of this file from this list again.

Input box

In this input box you can enter the name of the file object that is not included in the ondemand scan. No file object is entered as the default setting.
Reference: Configuration options The button opens a window in which you can select the required file or the required path. When you have entered a file name with its complete path, only this file is not scanned for infection. If you have entered a file name without a path, all files with this name (irrespective of the path or drive) are not scanned.
With this button, you can add the file object entered in the input box to the display window.

Delete

The button deletes a selected entry from the list. This button is inactive if no entry is selected. Note If you add a complete partition to the list of the file objects, only those files which are saved directly under the partition will be excluded from the scan, which does not apply for files in sub-directories on the corresponding partition: Example: File object to be skipped: D:\ = D:\file.txt will be excluded from the scan of the Scanner, D:\folder\file.txt will not be excluded from the scan.

If this option is enabled, only files with a specified extension are scanned. All file types that may contain viruses and unwanted programs are preset. The list can be edited manually via the button File extension. This setting is activated by default and is recommended. Note If this option is enabled and you have deleted all entries from the list with file extensions, this is indicated with the text "No file extensions" under the button File extensions.
With the aid of this button, a dialog window is opened in which all file extensions are displayed that are scanned in Use file extension list mode. Default entries are set for the extensions, but entries can be added or deleted. Note Please note that the file extension list may vary from version to version.

Archives

If this option is enabled, then archives will be scanned. Compressed files are scanned, then decompressed and scanned again. This option is deactivated by default. The archive scan is restricted by the recursion depth, the number of files to be scanned and the archive size. You can set the maximum recursion depth, the number of files to be scanned and the maximum archive size. Note This option is deactivated by default, since the process puts heavy demands on the computer's performance. It is generally recommended that archives be checked using an on-demand scan.
When scanning archives, the Guard uses a recursive scan: Archives in archives are also unpacked and scanned for viruses and unwanted programs. You can define the recursion depth. The default value for the recursion depth is 1 and is recommended: all archives that are directly located in the main archive are unpacked and scanned.

Maximum number of files

When scanning archives, you can restrict the scan to a maximum number of files in the archive. The default value for the maximum number of files to be scanned is 10 and is recommended.

Maximum size (KB)

When scanning archives, you can restrict the scan to a maximum archive size to be unpacked. The standard value of 1000KB is recommended.
11.2.1.1. Action for concerning files
Action for concerning files You can define the actions to be carried out by Guard when a virus or unwanted program is detected.
If this option is enabled, a desktop notification appears when Guard detects a virus or unwanted program. You have the option of removing the detected malware or accessing other possible virus treatment actions via the 'Details' button. The actions are displayed in a dialog window. Your license data will be displayed in the next window. This option is enabled as the default setting. Click here for more information.

If this option is enabled, then no dialog box for selecting an action appears following the detection of a virus or unwanted program. Guard reacts according to the settings you define in this section.
If this option is enabled, the Guard creates a backup copy before carrying out the requested primary or secondary action. The backup copy is saved in quarantine. It can be restored via the Quarantine manager if it is of informative value. You can also send the backup copy to the Avira Malware Research Center. Depending on the object, there are more selection possibilities in the Quarantine manager.
Reference: Configuration options Primary action is the action carried out when the Guard finds a virus or an unwanted program. If the option repair is selected but a repair of the file involved is not possible, the action selected under Secondary action is carried out. Note The option Secondary action can only be selected if the option Repair was selected under Primary action.
If this option is enabled, the Guard repairs affected files automatically. If the Guard cannot repair an affected file, it carries out the action selected under Secondary action. Note An automatic repair is recommended, but means that the Guard modifies files on the workstation.
If this option is enabled, the Guard overwrites the file with a default pattern and then deletes it. It cannot be restored.
If this option is enabled, the Guard renames the file. Direct access to these files (e.g. with double-click) is therefore no longer possible. Files can later be repaired and given their original names again.

Deny access

If this option is enabled, the Guard only enters the detection in the report file if the report function is enabled. In addition, the Guard writes an entry in the Event log, if this option is enabled.
If this option is enabled, the Guard moves the file to the quarantine. The files in this directory can later be repaired or - if necessary - sent to the Avira Malware Research Center.
The option Secondary action can only be selected if the option Repair was selected under Primary action. With this option it can now be decided what is to be done with the affected file if it cannot be repaired.

Applications to be skipped
Applications The list contains applications excluded from monitoring by the ProActiv component. In the default installation settings, the list contains signed applications from trusted producers. You have the option of adding applications that you consider to be trustworthy via the configuration or via Guard notifications. The ProActive component identifies applications using the path, the file name and the content. We recommend checking the content, as malcode can be added to a program through changes such as updated. You can determine whether a contents check should be carried out from the type specified: For the Contents type, the applications specified by path and file name are checked for changes to the file content before they are excluded from monitoring by the ProActiv component. If the file contents have been modified, the application is again monitored by the ProActiv component. For the Path type, no contents check is carried out before the application is excluded from monitoring by the Guard. To change the exclusion type, click on the type displayed. Warning Only use the Path type in exceptional cases. Malcode can be added to an application through an update. The originally harmless application is now malware. Note Some trusted applications, including for example all application components of AntiVir Premium, are by default excluded from monitoring by the ProActive component even though they are not included in the list.
In this box you enter the application to be excluded from monitoring by the ProActiv component. To identify the application, the full path, file name and file extension must be specified. The path must either show the drive on which the application is located or start with an environment variable.
The button opens a window in which you can select the application to be excluded.
With the Add button you can transfer the application specified in the input box to the list of applications to be excluded.
The Delete button lets you remove a highlighted application from the list of applications to be excluded.

11.2.3 Report

Guard includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection.

11.6.4 WMI

Support for Windows Management Instrumentation Windows Management Instrumentation is a basic Windows administration technique that uses script and programming languages to allow read and write access, both local and remote, to settings on Windows systems. AntiVir Premium supports WMI and provides data (status information, statistical data, reports, planned requests, etc.) as well as events at an interface. WMI enables you to download operating data from AntiVir Premium.

Enable WMI support

When this option is enabled, you can download operating data from AntiVir Premium via WMI.

11.6.5 Directories

Temporary path In this input box, enter the path where Avira AntiVir Premium will store its temporary files.
Use default system settings
If this option is enabled, the settings of the system are used for handling temporary files. Note You can see where your system saves temporary files - for example with Windows XP under: Start | Settings | Control Panel | System | Tab "Advanced" | Button "Environment Variables". The temporary variables (TEMP, TMP) for the currently registered user and for system variables (TEMP, TMP) are shown here with their relevant values.

Use following directory

If this option is enabled, the path displayed in the input box is used.
The button opens a window in which you can select the required temporary path.
The button restores the pre-defined directory for the temporary path.

11.6.6 Events

Limit size of event database
Limit maximum number of events to n entries
If this option is enabled, the maximum number of events listed in the event database can be limited to a certain size; possible values: 100 to entries. If the number of entered entries is exceeded, the oldest entries are deleted. 94
Delete events older than n day(s)
If this option is enabled, events listed in the event database are deleted after a certain period of time; possible values: 1 to 90 days. This option is enabled as the default setting, with a value of 30 days.
Do not limit size of event database (delete events manually)
When this option has been activated, the size of the event database is not limited. However, a maximum of 20,000 entries are displayed in the program interface under Events.

11.6.7 Limit reports

Limit number of reports
Limit the number to n units
When this option is enabled, the maximum number of reports can be limited to a specific amount. Values between 1 and 300 are permissible. If the specified number is exceeded, then the oldest report at that time is deleted.
Delete all reports more than n day(s) old
If this option is enabled, reports are automatically deleted after a specific number of days. Permissible values are: 1 to 90 days. This option is enabled by default with a value of 30 days.
Do not limit number of reports (manually delete reports)
If this option is enabled, the number of reports is not restricted.

11.6.8 Acoustic alerts

Acoustic alert When a virus or malware is detected by the Scanner or Guard an acoustic alert is sounded in interactive action mode. You can now choose to activate or deactivate the acoustic alert and select an alternative wave file for the alert. Note The action mode of the Scanner is set in the configuration under Scanner::Scan::Action for concerning files. The action mode of the Guard is set in the configuration under Guard::Scan::Action for concerning files.

No warning

When this option is activated, there is no acoustic alert when a virus is detected by the Scanner or Guard.
Use PC speakers (only in interactive mode)
If this option is enabled, there is an acoustic alert with the default signal when a virus is detected by the Scanner or Guard. The acoustic alert is sounded on the PCs internal speaker.
Use the following Wave file (interactive mode only)
If this option is enabled, there is an acoustic alert with the selected Wave file when a virus is detected by the Scanner or Guard. The selected Wave file is played over a connected external speaker.

Wave file

Avira AntiVir Premium In this input box you can enter the name and the associated path of an audio file of your choice. The default acoustic signal of AntiVir Premium is entered as standard.

The profile New profile appears below the profiles previously created. Where appropriate, rename the scan profile by clicking on the icon.
Highlight the nodes and directories to be saved by clicking on the check box of the respective directory level. The following options are available, Select directories: Directory, including sub-directories (black check mark) Directory excluding sub-directories (green check mark) Sub-directories of one directory only (grey check mark, sub-directories have black check marks) No directory (no check mark)
5.2.5 On-demand scan: Scan for viruses and malware using Dragamp;Drop
To scan for viruses and malware systematically using Drag&Drop: The Avira Premium Security Suite Control Center has been opened. Highlight the file or directoryyou want to scan. Use the left-hand mouse button to drag the highlighted file or directory into the Control Center. The Luke Filewalker window appears and an on-demand scan is started. When the scan is completed, the results are displayed.
5.2.6 On-demand scan: Scan for viruses and malware via the context menu
To scan for viruses and malware systematically via the context menu: Click with the right-hand mouse button (e.g. in Windows Explorer, on the desktop or in an open Windows directory) on the file or directoryyou want to scan. The Windows Explorer context menu appears. Select Scan selected files with AntiVir in the context menu. The Luke Filewalker window appears and an on-demand scan is started. When the scan is completed, the results are displayed.
5.2.7 On-demand scan: Automatically scan for viruses and malware
Note After installation, the scan job Full system scan is created in the Scheduler: A full system scan is automatically carried out at a recommended interval. To create a job to automatically scan for viruses and malware: In the Control Center, select the Management :: Scheduler section. Click on the icon The dialog box Name and description of job appears. Give the job a name and, where appropriate, a description. Click Next. The dialog box Type of job appears. Select Scan job. Click Next. The dialog box Select profile appears. Select the profile to be scanned. Click Next. The dialog box Time of job appears. Select a time for the scan: Immediately Daily Weekly Interval Single Login Where appropriate, specify a date according to the selection. Where appropriate, select the following additional options (availability depends on job type): Repeat job if the time has already expired Past jobs are carried out that could not be carried out at the required time, for example because the computer was switched off. Click Next. The dialog box Select display mode appears. Select the display mode of the job window: Minimize: progress bar only Maximize: Entire job window Hide: No job window Select the Shut down computer option if you want the computer to shut down automatically when the scan is finished. This option is only available if the display mode is set to minimized or maximized. Click Finish. 26

Avira Premium Security Suite Highlight the nodes and directories to be saved by clicking on the box of the respective directory level: The following options are available, Select directories: Directory, including sub-directories (black check mark) Directory excluding sub-directories (green check mark) Sub-directories of one directory only (grey check mark, sub-directories have black check marks) No directory (no check mark) If you want to create a new backup profile: Click on the Create new profile icon.
The profile New profile appears below the profiles previously created. Where appropriate, give the backup profile a name by clicking on the icon.
Highlight the nodes and directories to be saved by clicking on the check box of each directory level. The following options are available, Select directories: Directory, including sub-directories (black check mark) Directory excluding sub-directories (green check mark) Sub-directories of one directory only (grey check mark, sub-directories have black check marks) No directory (no check mark)
5.2.20 Backup: Create automatic data backups
This shows you how to initiate a job to create automatic data backups: In the Control Center select the Management::Scheduler section. Click on the icon The dialog box Name and description of job appears. Give the job a name and, where appropriate, a description. Click Next. The dialog box Type of job appears. Select Backup job. Click Next. The dialog box Select profile appears. Select the profile to be scanned. Note Only backup profiles for which a save location has been stipulated are displayed. Click Next. The dialog box Time of job appears. Select a time for the scan: Immediately 38
Overview of Premium Security Suite Daily Weekly Interval Single Login Plug&Play A backup is always created for the Plug&Play event if the removable disk selected as the save location of the backup profile is connected to the computer. The backup event Plug&Play requires a USB stick to be entered as a save location. Where appropriate, specify a date according to the selection. Where appropriate, select the following additional options (availability depends on job type): Repeat job if the time has already expired Past jobs are carried out that could not be carried out at the required time, for example because the computer was switched off. Click Next. The dialog box Select display mode appears. Select the display mode of the job window: Minimize: progress bar only Maximize: entire backup window Hide: no backup window Click Finish. Your newly created order appears as activated (check mark) on the homepage of the section Administration :: Scheduler. Where appropriate, deactivate jobs which are not to be carried out. Use the following icons to further define your jobs: View properties of a job Edit job Delete job Start job Stop job

8 Avira Firewall::Overview
Avira Firewall monitors and regulates incoming and outgoing data traffic on your computer system and protects you from a wide range of attacks and threats from the Internet: Based on security guidelines, incoming or outgoing data traffic or listening to ports will be allowed or denied. You will receive a desktop notification if Avira Firewall denies network activity and thus blocks network connections. The following options are available for Avira Firewall settings: by setting a security level in the Control Center You can define a security level in the Control Center. The low, medium and high security levels each contain several complementary security rules based on packet filters. These security rules are saved as predefined adapter rules in the Configuration under Firewall::Adapter rules. by saving actions in the Network Event window When an application first tries to create a network or Internet connection, the Network Event popup window appears. The Network Event window allows the user to choose whether the network activity of the application is allowed or denied. If the Save Action for this application option is enabled, the action is created as an application rule and is saved in the configuration under Firewall::Application Rules. Saving the actions in the Network Event window gives you a set of rules for the network activities of applications. Note For applications from trusted providers, network access is allowed by default, unless an adapter rule prohibits network access. You have the option of removing providers from the list of trusted providers. by creating adapter and application rules in the Configuration You can alter predefined adapter rules or create new adapter rules in the Configuration. The security level of the Firewall is automatically set to the value User if you add or change adapter rules. Application rules allow you to define monitoring rules specified for applications: You can use simple application rules to define whether all network activities of a software application are to be denied or allowed or whether they are to be handled by means of the Network Event popup window. In the advanced configuration of the Application rules setting you can define different packet filters for an application, which are executed as specified application rules.

Note There are two different modes for application rules: Privileged and Filtered. For application rules in filtered mode, the relevant adapter rules are prioritized, i.e. relevant adapter rules are executed after the application rule. It is therefore possible that network access may be denied due to a high security level or corresponding adapter rules. For application rules in privileged mode, adapter rules are ignored. If applications are allowed in privileged mode, the application is always granted network access.

9 Backup

There are various options available to you for creating a backup of your data: Backup via the backup tool You can use the backup tool to select or create backup profiles and start a backup of a selected profile manually. Backup via a backup job in Scheduler Scheduler gives you the option of creating scheduled or event-controlled backup jobs. Scheduler automatically executes the backup jobs. This process is particularly useful if you want to make regular backups of specific data.

10 FAQ, Tips

This chapter provides a collection of frequently asked questions (FAQs) relating to Avira Premium Security Suite, a troubleshooting section and tips and tricks for using Avira Premium Security Suite. see Chapter Troubleshooting see Chapter Keyboard commands see ChapterWindows Security Center

Troubleshooting

Here you will find information on causes and solutions of possible problems. The error message The license file cannot be opened appears. AntiVir MailGuard does not work. There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC,.) if Avira Firewall is installed on the host machine and the security level of Avira Firewall is set to medium or high. The Virtual Private Network (VPN) connection is blocked if the security level of Avira Firewall is set to medium or high. An email sent via a TSL connection has been blocked by MailGuard. Webchat is not operational: Chat messages will not be displayed
The error message The license file cannot be opened appears. Reason: The file is encrypted. To activate the license, you do not need to open the file, but rather you save it in the program directory of Avira Premium Security Suite.
The error message Connection failed while downloading the file. appears when attempting to start an update. Reason: Your Internet connection is inactive. This is why Avira Premium Security Suite cannot find the web server on the Internet. Test whether other Internet services such as WWW or email work. If not, reestablish the Internet connection. Reason: The proxy server cannot be reached. Check whether the login for the proxy server has changed and adapt it to your configuration if necessary. Reason: The update.exe file is not fully approved by your personal firewall. Ensure that the update.exe file is fully approved by your personal firewall. Otherwise:

Games (GAMES) There is a place for computer games - but it is not necessarily at work (except perhaps in the lunch hour). Nevertheless, with the wealth of games downloadable from the Internet, a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants. You can download a whole array of games via the Internet. Email games have also become more popular: numerous variants are circulating, ranging from simple chess to "fleet exercises" (including torpedo combats): The corresponding moves are sent to partners via email programs, who answer them.
Avira Premium Security Suite Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions. It is therefore not surprising that more and more companies are considering ways of banning computer games from workplace computers. Avira Premium Security Suite detects computer games. If the Games option is enabled with a check mark in the configuration under Extended threat categories, you receive a corresponding alert if Avira Premium Security Suite detects a game. The game is now over in the truest sense of the word, because you can simply delete it.
Jokes (JOKES) Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing. When a joke program is loaded, the computer will usually start at some point to play a tune or display something unusual on the screen. Examples of jokes are the washing machine in the disk drive (DRAIN.COM) or the screen eater (BUGSRES.COM). But beware! All symptoms of joke programs may also originate from a virus or Trojan. At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage. Thanks to the extension of its scanning and identification routines, Avira Premium Security Suite is able to detect joke programs and eliminate them as unwanted programs if required. If the option Jokes is enabled with a check mark in the configuration under Extended threat categories, a corresponding alert is issued if a joke program is detected.
Security Privacy Risk (SPR) Software that maybe is able to compromise the security of your system, initiate unwanted program activities, damage your privacy or spy out your user behavior and might therefore be unwanted. Avira Premium Security Suite detects "Security Privacy Risk" software. If the option Security Privacy Risk is enabled with a check mark in the configuration under Extended threat categories, you receive a corresponding alert if Avira Premium Security Suite detects such software.

When scanning archives, the Scanner uses a recursive scan: Archives in archives are also unpacked and scanned for viruses and unwanted programs. The files are scanned, decompressed and scanned again.

Scan archives

If this option is enabled, the selected archives in the archive list are scanned. This option is enabled as the default setting.

All archive types

If this option is enabled, all archive types in the archive list are selected and scanned.
If this option is enabled, the Scanner detects whether a file is a packed file format (archive), even if the file extension differs from the usual extensions, and scans the archive. However, for this every file must be opened - which reduces the scanning speed. Example: if a *.zip archive has the file extension *.xyz, the Scanner also unpacks this archive and scans it. This option is enabled as the default setting. Note Only those archive types are supported, which are marked in the archive list.

Limit recursion depth

Unpacking and scanning recursive archives can require a great deal of computer time and resources. If this option is enabled, you limit the depth of the scan in multi-packed archives to a certain number of packing levels (maximum recursion depth). This saves time and computer resources. Note In order to find a virus or an unwanted program in an archive, the Scanner must scan up to the recursion level in which the virus or the unwanted program is located.

Maximum recursion depth

In order to enter the maximum recursion depth, the option Limit recursion depth must be enabled. You can either enter the requested recursion depth directly or by means of the right arrow key on the entry field. The permitted values are 1 to 99. The standard value is 20 which is recommended.

Default values

The button restores the pre-defined values for scanning archives.
Archives In this display area you can set which archives the Scanner should scan. For this, you must select the relevant entries.

13.1.1.2. Exceptions

File objects to be omitted for the scanner The list in this window contains files and paths that should not be included by the Scanner in the scan for viruses or unwanted programs. Please enter as few exceptions as possible here and really only files that, for whatever reason, should not be included in a normal scan. We recommend that you always scan these files for viruses or unwanted programs before they are included in this list! Note The entries on the list must not result in more than 6000 characters in total. Warning These files are not included in a scan! Note The files included in this list are entered in the report file. Please check the report file from time to time for unscanned files, as perhaps the reason you excluded a file here no longer exists. In this case you should remove the name of this file from this list again.

Advanced Heuristic Analysis and Detection (AHeAD)

enable AHeAD

Avira Premium Security Suite contains a very powerful heuristic in the form of AntiVir AheAD technology, which can also detect unknown (new) malware. If this option is activated, you can define how "aggressive" this heuristic should be. This option is enabled as the default setting.

Low detection level

If this option is enabled, Avira Premium Security Suite detects slightly less unknown malware, the risk of false alerts is low in this case. 69

Medium detection level

This setting is activated by default if you have selected the use of this heuristic.

High detection level

If this option is enabled, Avira Premium Security Suite detects much more unknown malware, however false positives can also be expected.

13.1.2 Report

The Scanner has a comprehensive reporting function. You thus obtain precise information on the results of an on-demand scan. The report file contains all entries of the system as well as alerts and messages of the on-demand scan. Note To enable you to establish what actions the Scanner has carried out when viruses or unwanted programs have been detected, a report file should always be created.

Reporting

If this option is enabled, the Scanner does not report the actions and results of the ondemand scan.

Default

When this option is activated, the Scanner logs the names of the files concerned with their path. In addition, the configuration for the current scan, version information and information on the licensee is written in the report file.

Advanced

When this option is activated, the Scanner logs alerts and tips in addition to the default information.

Complete

When this option is activated, the Scanner also logs all scanned files. In addition, all files involved as well as alerts and tips are included in the report file. Note If you have to send us a report file at any time (for troubleshooting), please create this report file in this mode.
The Guard section of the configuration is responsible for the configuration of the onaccess scan.

13.2.1 Scan

You will normally want to monitor your system constantly. To this end, use the Guard (= on-access scanner). You can thus scan all files that are copied or opened on the computer "on the fly", for viruses and unwanted programs. 70
Scan mode Here the time for scanning of a file is defined.

Scan when reading

If this option is enabled, the Guard scans the files before they are read or executed by the application or the operating system.

This button resets the specified port to the default POP3 port.

Monitor IMAP accounts

If this option is enabled, the IMAP accounts are monitored on the specified ports.
In this field you should enter the port to be used as the inbox by the IMAP protocol. Multiple ports are separated by commas.
This button resets the specified port to the default IMAP port.
Scan outgoing emails (SMTP)
If this option is enabled, outgoing emails are scanned for viruses and malware. Emails which are spam sent by unknown bots are blocked.
In this field you should enter the port to be used as the outbox by the SMTP protocol. Multiple ports are separated by commas.
This button resets the specified port to the default SMTP port. Note To verify the protocols and ports used, call up the properties of your email accounts in your email client program. Default ports are mostly used.
13.3.1.1. Action for concerning files
This configuration section contains settings for actions performed when MailGuard finds a virus or unwanted program in an email or in an attachment.
Note These actions are performed both when a virus is detected in incoming emails and when a virus is detected in outgoing emails.
Action for concerning files
If this option is enabled, a dialog window appears when a virus or unwanted program is detected in an email or attachment in which you can choose what is to be done with the email or attachment concerned. This option is enabled as the default setting.

Show progress bar

If this option is enabled, the MailGuard shows a progress bar during downloading of emails. This option can only be enabled if the option Interactive has been selected.
If this option is enabled, you are no longer notified when a virus or unwanted program is found. MailGuard reacts according to the settings you define in this section.
Primary action is the action carried out when the MailGuard finds a virus or an unwanted program in an email. If the option Ignore email is selected, it is also possible to select under Affected attachments what is to be done if a virus or unwanted program is detected in an attachment.

delete email

If this option is enabled, the affected email is automatically deleted if a virus or unwanted program is found. The body of the email is replaced by the default text given below. The same applies to all attachments included; these are also replaced by a default text.

Isolate email

If this option is enabled, the complete email including all attachments is placed in Quarantine if a virus or unwanted program is found. If required, it can later be restored. The affected email itself is deleted. The body of the email is replaced by the default text given below. The same applies to all attachments included; these are also replaced by a default text.

ICMP protocol The Internet Control Message Protocol (ICMP) is used to exchange error and information messages on networks. The protocol is also used for status messages with ping or tracer. With this rule you can define the incoming and outgoing blocked message types, the behavior in case of flooding and the reaction of fragmented ICMP packets. This rule serves for preventing so-called ICMP flood attacks, which results in an increase of the CPU load of the attacked machine as it responds to every packet.
Predefined rules for the ICMP protocol
Setting: Low Incoming blocked types: no type. Outgoing blocked types: no type. Assume flooding if delay between packets is less than 50 ms. Reject fragmented ICMP packets.
Setting: Medium Same rule as for the low level.
Setting: High Incoming blocked types: several types Outgoing blocked types: several types Assume flooding if delay between packets is less than 50 ms. Reject fragmented ICMP packets.
Incoming blocked type: no types/several types
With a mouse click on the link a list of ICMP packet types is displayed. From this list you can specify the desired incoming ICMP message types you want to block. 91
Outgoing blocked type: no types/several types
With a mouse click on the link a list of ICMP packet types is displayed. From this list you can select the desired outgoing ICMP message types you want to block.

Flooding

With a mouse click on the link a dialog box is displayed where you can enter the maximum allowed ICMPA delay.

Fragmented ICPM packets

With a mouse click on the link you have the choice to reject or not to reject fragmented ICMP packets.
TCP port scan With this rule you can define when a TCP port scan is assumed by the Firewall and what should be done in this case. This rule serves for preventing so-called TCP port scan attack, which results in a detection of open TCP ports on your computer. This kind of attack is used to search a computer for weak spots and is often followed by more dangerous attack types.
Predefined rules for the TCP port scan
Setting: Low Assume a TCP port scan if 50 or more ports were scanned in 5,000 milliseconds. When detected, log attacker's IP and don't add rule to block the attack.
Setting: Medium Assume a TCP port scan if 50 or more ports were scanned in 5,000 milliseconds. When detected, log attacker's IP and add rule to block the attack.
Setting: High Same rule as for medium level.
With a mouse click on the link a dialog box appears in which you can enter the number of ports that must have been scanned so that a TCP port scan is assumed.

Port scan time window

With a mouse click on this link a dialog box appears in which you can enter the time span for a certain number of port scans, so that a TCP port scan is assumed.

Accepting of UDP packets

ports. Don't log when packet matches rule. Advanced: Discard packets that have following bytes <empty> with mask <empty> at offset 0.
With a mouse click on the link you have the choice to allow or deny special defined incoming UDP packets.
Avira Premium Security Suite With a mouse click on this link a dialog box appears in which you can define the remote port number(s) or complete port ranges.
With a mouse click on this link you have the choice to apply this rule to all ports or only to all opened ports.
With a mouse click on the link a dialog box appears in which you can define the filtered content offset. The offset is computed from where UDP header ends.
Predefined rules for the ICMP traffic monitor Setting: Low Setting: Medium Do not discard ICMP based on IP address Allow ICMP packets from address 0.0.0.0 with mask 0.0.0.0. Don't log when packet matches rule. Advanced: Discard packets that have following bytes <empty> with mask <empty> at offset 0.
Accepting of ICMP packets
With a mouse click on the link you have the choice to allow or deny special defined incoming ICMP packets.
Reference: Configuration options By clicking on this link with the mouse, a dialog window opens in which you can enter the required IP address.
With a mouse click on the link a dialog box appears in which you can define the filtered content offset. The offset is computed from where ICMP header ends.
Predefined rules for IP packets Setting: Low Setting: Medium Setting: High Deny all IP packets Deny IP packets from address 0.0.0.0 with mask 0.0.0.0. Don't log when packet matches rule.
Accepting/rejecting IP packets
By clicking on the link with the mouse, you can decide whether you want to accept or reject specially defined IP packages.
By clicking on the link with the mouse you can decide whether to write to a report file or not if the package complies with the rule.
Possible rules for monitoring IP packages based on IP protocols

IP packages

Protocol
By clicking on this link with the mouse, a dialog window opens in which you can enter the required IP protocol.

13.4.1.2. Outgoing Rules

Outgoing rules are defined to control outgoing traffic by the Avira Firewall. You can define an outgoing rule for one of the following protocols: IP, ICMP, UDP and TCP. Note When a packet is filtered the corresponding rules are applied successively, therefore the rule order is very important. Change the rule order only if you are completely aware of what you are doing.

If this option is enabled, the detailed information is only displayed in theNetwork event window on request, i.e. the detailed information is displayed by clicking on the Show details button in the Network event window.

Always show details

If this option is enabled, detailed information is always displayed in the Network event window.
If this option is enabled, the display of detailed information is administered in the same way as for the previous network event. If detailed information was displayed or accessed during the last network event, detailed information is displayed for the following network event. If detailed information was hidden and not displayed during the last network event, detailed information is not displayed for the following network event.

Allow privileged

Reference: Configuration options In this group of configuration options, you can define the status of the Allow privileged option in the Network event window.
If this option is enabled, the Allow privileged option is enabled as the default setting in the Network event window.
If this option is enabled, the Allow privileged option is disabled as the default setting in the Network event window.
If this option is enabled, the status of the Allow privileged option is handled in the same way as for the previous network event in the Network event window: If the option Allow privileged was enabled for execution of the last network event, the option is enabled by default for the following network event. If the option Allow privileged was disabled for execution of the last network event, the option is disabled by default for the following network event.

WebGuard

The WebGuard section of the Configuration is responsible for the configuration of the WebGuard.

13.5.1 Scan

WebGuard protects you against viruses or malware that reaches your computer from web pages that you load on your web browser from the Internet. The Scan heading can be used to set the behavior of the WebGuard component.

Enable Webguard

If this option is enabled, the web pages you request using an Internet browser are scanned for viruses and malware. WebGuard monitors the data transferred from the Internet using the HTTP protocol at ports 80, 8080, 3128. If any affected web pages are detected, the loading of the web pages is blocked. If this option is disabled, the WebGuard service is still started, but the scan for viruses and malware is disabled. Note The parental control function is independent of the enabling or disabling of the WebGuard.

Drive-by protection

Avira Premium Security Suite Drive-by protection allows you to make settings to block I-Frames, also known as inline frames. I-Frames are HTML elements, i.e. elements of Internet pages that delimit an area of a web page. I-Frames can be used to load and display different web content usually other URLs - as independent documents in a subwindow of the browser. IFrames are mostly used for banner advertising. In some cases, I-Frames are used to conceal malware. In these cases the area of the I-Frame is mostly invisible or almost invisible in the browser. The Block Suspect I-Frames option allows you to check and block the loading of I-Frames.

Block suspicious I-frames
If this option is enabled, I-Frames on the web pages you request are scanned according to certain criteria. If there are suspect I-Frames on a requested web page, the I-Frame is blocked. An error message (HTTP status code 403) is displayed in the I-Frame window.
If this option is enabled, I-Frames with suspect content is blocked.
If this option is enabled, I-Frames with suspect content and I-Frames used in a suspicious way are blocked. The use of I-Frames is considered suspect if the I-Frame is very small and is therefore invisible or almost invisible in the browser of if the I-Frame is placed in an unusual position on the web page.
13.5.1.1. Action for concerning files
Action for concerning files You can define the actions to be carried out by WebGuard when a virus or unwanted program is detected.
If this option is enabled, a dialog window appears when a virus or unwanted program is detected during an on-demand scan, in which you can choose what is to be done with the affected file. This option is enabled as the default setting. The website requested from the web server and/or the data and files that were transferred are forwarded on by WebGuard to your web browser. Click here for more information.
If this option is enabled, a desktop notification appears with a download progress bar if a download of website content exceeds a 20 second timeout. This desktop notification is designed in particular for downloading websites with larger data volumes: If you are surfing with WebGuard, website contents are not downloaded incrementally in the Internet browser, as they are scanned for viruses and malware before being displayed in the Internet browser. This option is disabled as the default setting.
If this option is enabled, then no dialog box for selecting an action appears following the detection of a virus or unwanted program. WebGuard reacts according to the settings you define in this section.
The primary action is the action carried out when WebGuard finds a virus or an unwanted program. 108
The website requested from the web server and/or any data or files transferred are not sent to your web browser. An error message to notify you that access has been denied is displayed in the web browser. WebGuard logs the detection to the report file if the report function is activated. WebGuard also appends an entry to the event log if the relevant option is enabled.
In the event of a virus or malware being detected, the website requested from the web server and/or the transferred data and files are moved into quarantine. The affected file can be recovered from quarantine manager if it has an informative value or - if necessary - sent to the Avira Malware Research Center.

on failed update

If this option is enabled, you will receive a desktop notification whenever an update fails: No connection to the download server could be created or the update files could not be installed.
that no update is necessary
If this option is enabled, you will receive a desktop notification whenever an update is started but installation of the files is not necessary as your program is up to date.
that you are logged on with administrator rights
If this option is enabled, when you log on to your computer, you will receive an alert if your user account includes administrator rights. For security reasons, it is recommended that you work with restricted user rights. By restricting the user rights with which you work on your computer, you prevent the automatic installation of unwanted programs and the unauthorized changing of system settings.

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AntiVir is a registered trademark of the Avira GmbH. All other brand and product names are trademarks or registered trademarks of their respective owners. Protected trademarks are not marked as such in this manual. However, this does not mean that they may be used freely. 2010 Avira GmbH. All rights reserved. This manual was created with great care. However, errors in design and contents cannot be excluded. c The reproduction of this publi ation or parts thereof in any form is prohibited without previous written consent from Avira GmbH. Errors and technical subject to change.