USERS GUIDE

1970 SERIES QUICKWASH 220-240V 2080 SERIES QUICKWASH POWERBRUSH 220-240V 5

Safety Instructions

Product View

Assembly

6-8 Operations 8-9 Maintenance 11 12

Troubleshooting

Consumer Services

Replacement Parts

Warranty
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10/25/05 2:15:11 PM

Thanks For Buying A BISSELL QuickWash
Were glad you purchased a BISSELL QuickWash Lightweight Deep Cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. Your QuickWash is well made, and we back it with a limited two-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services Department, so, should you ever have a problem, youll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your QuickWash. Thanks again, from all of us at BISSELL.
Mark J. Bissell President and Chief Executive Officer
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10/25/05 2:15:12 PM

IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should be observed, including the following:
READ ALL INSTRUCTIONS BEFORE USING YOUR UPRIGHT DEEP CLEANER.
Always connect to a properly Earthed Outlet. Unplug from outlet when not in use and before conducting maintenance or troubleshooting.

WARNING: To reduce the

risk of fire, electric shock, or injury: Use indoors only Do not immerse Use only on surfaces moistened by cleaning process Do not leave machine when it is plugged in Do not service machine when it is plugged in If the supply cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard Do not use machine if it has been dropped, damaged, left outdoors or dropped into water Do not expose to rain, store indoors Do not pull or carry by cord, use cord as a handle, close door on cord, pull cord around sharp corners or edges, run appliance over cord, or expose cord to heated surfaces Do not carry the appliance while in use Do not unplug by pulling on cord. Unplug by grasping plug not the cord Do not handle plug or appliance with wet hands Do not put any object into appliance openings, use with blocked opening, or restrict air flow Do not expose hair, loose clothing, fingers or body parts to openings or moving parts Do not pick up hot or burning objects Do not pick up flammable or combustible materials (lighter fluid, petrol, kerosene, etc.) or use in the presence of explosive liquids or vapour Do not use appliance in an enclosed space filled with vapours given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapours
Remove plug from electrical outlet before cleaning or maintaining the appliance Not intended for use by young children or infirm persons without supervision Young children should be supervised to ensure that they do not play with the appliance Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, petrol, etc.) Do not modify the Earthed plug Do not allow to be used as a toy Do not use for any purpose other than described in this Users Guide Use only manufacturers recommended attachments Use only cleaning products formulated by BISSELL for use in this appliance to prevent internal component damage Keep openings free of dust, lint, hair, etc. Keep appliance on a level surface Turn off all controls before unplugging Be extra careful when cleaning stairs Pay close attention when working around children

SAVE THESE INSTRUCTIONS.

THIS MODEL IS FOR HOUSEHOLD USE ONLY. be earthed.
WARNING: This appliance must
FOR OPERATION ON A 220/240 VOLT A.C. 50/60 Hz POWER SUPPLY ONLY. If your appliance is fitted with a nonrewireable BS 1363 plug it must not be used unless a 13 amp (ASTA approved to BS 1362) fuse is fitted in the carrier contained in the plug. Spares may be obtained from your BISSELL supplier. If for any reason the plug is cut off, it must be disposed of, as it is an electric shock hazard should it be inserted into a 13 amp socket.

IMPORTANT

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Spray Trigger

Quick Release Cord Wrap
Strain Reliever Handle Handle Assembly

Power Cord

Clean Water/ Solution Tank

Lower Cord Wrap

Upper Body Lower Body Vent Cover Containing Foam Filter
Large Easy Rolling Wheels

Power Switch

Detent Lever

Collection Tank

Collection Tank Latch Removable Nozzle Spray Bar
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How To Use This Guide

This Users Guide has been designed to help you get the utmost satisfaction from your BISSELL QuickWash Lightweight Deep Cleaner. Youll find assembly and operating instructions, safety precautions, as well as maintenance and troubleshooting instructions. Please read this User's Guide thoroughly before assembling your cleaner. Pay particular attention to the product diagram, assembly instructions, and part names. Locate and organize all parts before assembly. Familiarize yourself with the parts and where they go. Following this Users Guide will greatly enhance your ability to get the most performance from your BISSELL QuickWash for many years. Your QuickWash assembles quickly and easily. The only tool you will need to assemble your deep cleaner is a Phillips Head ( ) screwdriver. Your QuickWash is packaged with the following items: Handle Assembly Upper Body Lower Body with Collection Tank Clean Water/Solution Tank 3 Screws

How To Assemble

1. Slide Upper Body into Lower Body. 2. Secure with Screws. 3. Slide Strain Reliever Handle down into Upper Body until it will

go no further.

4. Secure with Screw. 5. Place Clean Water/Solution Tank on back of unit.

Other Components

Clean Water/Solution Tank - holds approximately 2 Litres of hand hot tap water and cleaning solution. Collection Tank - holds approximately 2 Litres of dirty water. Power Cord - for storage, wrap Power Cord around Upper and Lower Cord Wraps, and secure Plug to Cord with molded clip.
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10/25/05 2:15:13 PM

How To Use Your BISSELL QuickWash

How To Begin

1. Plan activities to give carpet time to dry. 2. Remove easily moved furniture (chairs, lamps, 3. Vacuum carpet thoroughly. 4. Decide where to begin and end your job. Clean in 3 X 4

WARNING:

To reduce the risk of fire, use only BISSELL Cleaning Formulas for Deep Cleaning Machines. Use of cleaning formulas that contain lemon or pine oil may damage this appliance and void warranty. Chemical spot cleaners or solvent-based soil removers should not be used. These products may react with the plastic materials used in your QuickWash, causing cracking or pitting.
coffee/cocktail tables, etc.) from room if needed.
sections, starting in areas farthest from exit. Plan to leave a path open to empty soiled water and refill cleaner. style and air circulation in room. A floor fan speeds drying. paper under legs until floor dries completely.
5. Carpeting will dry in three to four hours, depending on carpet 6. Replace furniture on damp carpeting by placing waxed

Getting Ready

1. Remove the Clean Water/Solution Tank by lifting it straight
up, then away from the Lower Body. Clean Water/Solution Tank.
2. Unscrew the black cap at the bottom of the 3. Add one of the BISSELL Cleaning Formulas for Deep
Cleaning Machines to the formula fill line on the Clean Water/Solution Tank. Fill the rest of the tank with hand hot (not boiling) tap water to the water fill line. Replace and tighten the black cap.
Always vacuum thoroughly before you deep clean. If possible, move large furniture to an area you will not be cleaning.
4. Place Clean Water/Solution Tank on Lower Body. 5. Rotate Quick Release Cord Wrap to release the Power
Cord and plug into an outlet.
Deep cleaning spots, spills and high traffic areas on a regular basis can prolong carpet life.
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Deep Cleaning

1. With your foot, press the red Power Switch [located in foot
It is recommended that every time your Clean Water/Solution Tank is emptied of solution that you empty the contents of the Collection Tank. If the Collection Tank gets too full, you may begin to see foam spitting out of the vent cover. When this happens you will know it is time to empty the Collection Tank.

of unit] ON.

2. With your foot, press the Detent Lever on right side of Lower Body. 3. Depress Spray Trigger to spray cleaning solution.

Do not overwet.

4. To suction up water, repeat motion over same area without
depressing the Spray Trigger.
5. Repeat Steps 3 and 4 until no more dirt can be removed. 6. Continue to clean entire carpet, working in 3 x 4 sections. 7. Empty the Collection Tank when dirty water reaches the
full line, or when the Clean Water/Solution Tank is empty. See page 8 for instructions. check water and cleaning solution levels. Refill if needed.
8. If Floor Nozzle stops spraying, turn Power Switch OFF and
Cleaning Solution Section
Keep plenty of genuine BISSELL Cleaning Formulas for Deep Cleaning Machines on hand so you can clean and protect whenever it fits your schedule. Always use genuine BISSELL Cleaning Formulas for Deep Cleaning Machines. NON-BISSELL Cleaning formulas may harm the machine and void the warranty.

WARNING: To reduce the risk
of fire and electric shock due to internal damage, use only BISSELL Cleaning Formulas intended for use with Deep Cleaning Machines.
1.42 L BISSELL Fibre Cleansing Formula with Scotchgard Protector

Item # 710E

1.42 L BISSELL Multi-Allergen Removal Formula with Scotchgard Protector

Item # 720E

1.42 L BISSELL Pet Odor and Soil Removal Formula with Scotchgard Protector

Item # 730E

1.42 L BISSELL Natural Orange Extract Formula with Scotchgard Protector

Item # 740E

1.42 L BISSELL Lavender Essence Fibre Cleansing Formula with Scotchgard Protector

Item # 750E

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10/25/05 2:15:14 PM

Bare Floor Cleaning
1. Attach Bare Floor Tool to unit.
QuickWash (1970 series) remove Brush before attaching Bare Floor Tool. Fill Clean Water/Solution Tank with BISSELL Hard Floor 2. Solutions to the formula fill line. 3. Fill the rest of the Tank with hand hot (NOT BOILING) tap water to the water fill line. Replace and tighten the black cap. 4. Place Clean Water/Solution Tank on Lower Body.
of injury from moving parts and/or electrical shock, turn Power Switch OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

lift by handle

5. Press Spray Trigger and slowly move the machine forward
and back over soiled surface one time. Caution: Do not overwet. 6. Repeat the motion without pressing Spray Trigger using the Bare Floor Tool to squeegee and suction up the dirty water.
7. Repeat steps 5 and 6 until surface is clean. 8. Allow about 30 minutes for the floor to dry completely.

Routine Maintenance

When You're Done
1. Turn Power Switch Off. 2. Unplug Power Cord from outlet. 3. Remove and empty Collection Tank. c.
Release Collection Tank latches [1 each side] by pulling up from bottom of latch and then out. b. Carefully lift Collection Tank from Lower Body. c. Carry Collection Tank to a toilet or sink. To empty, pour out contents using opening at back of Tank. d. Rinse Collection Tank thoroughly. e. Remove lint and hair from Red Gasket in base of unit. (Do not remove gasket)

CLEAN AFTER EACH USE

4. Clean Nozzle Window by lifting latch and removing from
machine. Rinse under running water. When finished replace Nozzle and secure with latch. with latches.
5. Replace Collection Tank on Lower Body and secure

6. Wrap Power Cord around Quick Release Cord Wrap on
CAUTION: Do not store unit
where freezing may occur. Damage to internal components may result.

side of QuickWash.

7. Wipe all surfaces with a soft cloth. Store cleaner upright in

a protected, dry area.

NOTE: You may have cleaning solution remaining in the Clean Water/Solution Tank. You may store your QuickWash this way for the next cleaning task, but never keep soiled solution in the Collection Tank.
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10/25/05 2:15:21 PM

To Install the Replacement Brush Belt
*QuickWash PowerBrush (2080 series) only
1. Turn the machine off and unplug from wall outlet. 2. Remove Clean Water/Solution and Collection Tanks. 3. Lie machine down to access the bottom of the machine. 4. With a Phillips head screwdriver

, unscrew the Brush

Cover and remove.
5. Remove the Brush End Cap and remove Belt from Brush. 6. Brush can now be removed. 7. Belt can be removed by sliding off the Motor Pulley. 8. Clean or replace Belt. Attach Belt to Motor pulley and Brush,
insert Brush into right side End Cap.
9. Reattach the left End Cap and slide Brush back into place. 10. Replace the Brush Cover and screw into place. 3.

Brush Cover

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WARNING:injury from To reduce the risk of
moving parts and/or electrical shock, turn Power Switch OFF and disconnect plug from electrical outlet before performing troubleshooting checks.
Reduced Spray Or No Spray.

Possible Causes

1 Clean Water/Solution Tank empty

Remedies

1 Refill Tank with cleaning solution and water
Deep Cleaner Not Picking Up Cleaning Solution.
1 Collection Tank not aligned/secured 2 Collecton Tank full 3 Removable Nozzle installed improperly
1 Check Tank for proper alignment and

secure with side latches

2 Empty Tank 3 Align four "hooks" into bottom first, then

snap into place on top.

BISSELL Consumer Services
If your BISSELL product should require service:
In the UK or Australia, call BISSELL Consumer Services at the numbers below and we will give you the location of a BISSELL Authorized Service Center in your area. For all other countries, contact your local in country distributor for questions, service, or repair. If you have questions about your warranty or need replacement parts please contact the numbers below.

For UK inquiries: Monday - Thursday 9 am 5 pm Friday 9 am 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0870-225-0109
For Australian inquiries: 24 hours a day 7 days a week E.D. Oates Pty Ltd 76 - 82 Newlands Road Reservoir VIC 3073 Australia Telephone: 1-800-811-183
For all other inquiries: Monday - Friday 8 am 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383
Or visit the BISSELL website - www.bissell.com When contacting BISSELL, have model number of unit available. Please record your Model Number: __________________ Please record your Purchase Date: __________________ Note: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See "About Your Warranty" on page 12 for details. Please do not return this product to the store.
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10/25/05 2:15:23 PM

Replacement Parts* Item

Part No.

203-5519 203-5545 203-5537 203-5522 203-5547

Part Name

Handle Assembly Cross Action Brush Clean Water/Solution Tank Collection Tank Bare Floor Tool

QuickWash 1970 Series

QuickWash PowerBrush 2080 Series
1 203-5520 Handle Assembly 3 203-5540 Clean Water/Solution Tank 4 203-5523 Collection Tank 6 203-5546 Dirt Lifter PowerBrush 7 203-5549 Belt 8 203-5548 Bare Floor Tool 9 710E 1.42 L Fibre Cleansing Formula with Scotchgard protector 10 720E 1.42 L Multi-Allergen Removal Formula with Scotchgard protector 11 730E 1.42 L Pet Odor and Soil Removal Formula with Scotchgard protector 12 740E 1.42 L Natural Orange Extract Formula with Scotchgard protector 13 750E 1.42 L Lavender Essence Fibre Cleansing Formula with Scotchgard protector 14 0484.95 L Hard Floor Solutions * Not all parts included with every model.
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About Your Warranty

This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by telephone, or regular post as described below, or contact your local in country distributor.
Limited Two Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL Homecare, Inc., will replace (with new or remanufactured components), at BISSELLs option, free of charge from the date of purchase by the original purchaser, for two years any defective or malfunctioning part do to manufacturers defect. This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, or use not in accordance with the Users Guide is not covered.

For UK inquiries: Monday - Thursday 9 am 5 pm Friday 9 am 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0870-225-0109 For Australian inquiries: 24 hours a day 7, days a week E.D. Oates Pty Ltd 76 - 82 Newlands Road Reservoir VIC 3073 Australia Telephone: 1-800-811-183 For all other inquiries: Monday - Friday 8 am 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383
BISSELL HOMECARE INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELLS LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. *EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TWO YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
2005 BISSELL Homecare, Inc Grand Rapids, Michigan All rights reserved. Part Number 603-5601 Rev 10/05 Visit our website at: www.bissell.com Scotchgard is a trademark of 3M
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10/25/05 2:15:29 PM

Troubleshooting
Bissell Quickwash BS-1950F
CONTENTS PAGE Consumer states the handle screw will not attach.Page 2 Consumer states unit will not spray..Page 3 How to change (remove and fit) brush/bare floor attachment.Page 9 Consumer states no suction.Page 10 The unit is not sucking while using bare floor tool.Page 11 Consumer states no power.Page 12 Consumer states the unit is leaking at the spray bar.Page 13 Consumer states the unit is very noisy.Page 14

Prepared

by Monique Lania 1950F.doc
Call Servicing Guide QuickWash
Consumer states the handle screw will not attach
Solution 1: Place your free hand on the front of the unit to apply pressure and push down on the handle firmly to get it in place, while at the same time turning the screw on the back with a screwdriver. **NOTE: It does require a bit of force. Will the handle screw attach now?
No Release the Detent Lever to lay unit flat on the ground. Turn unit over so it is face down.

Yes, problem solved

Insert screw into screw hole using a Phillips Head screw driver, applying downward pressure on the screwdriver to insert the screw. Does the handle attach now? Yes, problem solved No, refer customer to an Authorized Service Centre
Consumer states unit will not spray
Solution 1: Because the unit is gravity fed, the solution tank must be full in order for the unit to spray. Has the solution tank been refilled?
Yes, proceed to solution 2
No, Empty dirty water collection tank and replace back into machine
Using the Formula Measuring Cap add two caps full (approximately 85ml) of Bissell solution to the white clean water tank.
Add approximately 1.9L of hot (not boiling) tap water. **Fill only to fill line. Does unit stray now?
No, proceed to solution 2
Solution 2: This machine can get a small air lock in it which can cause the unit not to spray
This air lock is easy to remove

Switch the machine off

There may be a slight air-lock in the machine. You will need to remove the air lock.
Turn the machine of at the power switch and at the plug in the wall. Hold the solution dispensing trigger (located on the handle) in for 30sec-1min and then release the trigger and switch the machine on
Now when you press the trigger as you move backwards over the floor using the machine, the solution should now spray freely, does it spray now?
No, proceed to solution 3
Solution 3: Make sure the handle screw is in correctly.
The head of the screw should stick out a inch from the outside of the raised screw hole. **Older units (units made prior to date code J01111) were made without the raised screw hole. If this is the case, the screw should not be protruding past the back surface of the unit. Is the handle screwed in correctly?
Yes, proceed to solution 4
No, detach and reassemble handle
Slide handle assembly (with quick release cord wrap) down into lower body until it will go no further. **NOTE: It does require a lot of force to get it in correctly
Secure by placing one Phillips head screw (supplied) into back of handle assembly. Tighten with Phillips head screw driver until secure
Turn unit on, does unit spray now?
No, proceed to solution 4
Solution 4: Does the trigger have tension?
Yes, proceed to solution 5
No, remove handle, is it damaged?
No, Ensure handle is assembled correctly.
Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement handle

Lay the unit on the floor, face down with the screw hole facing the ceiling
Put pressure on the screw to get it to fully thread into the unit. For units without the raised screw hole, the screw needs to be aligned perfectly straight and then tightened into the unit. Does the unit spray now? No, proceed to solution 5 Yes, problem solved
Solution 5: On the black cap insert on the solution tank push up on the black valve (marked with an X) with your index finger. Does water come through?
Remove the solution tank from the machine
No, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order a replacement dirty water (collection) tank
Remove the black plastic cap insert from the bottom of the solution tank
When replacing the black insert cap back into the solution tank ensure the open end of the black curved tube on the insert is pointing toward the center, front of the solution tank. A keyed insert on the cap and tank should guide the tube for proper placement. **NOTE: Units made prior to date code J01032 did not have this keyed insert. The consumer will need to manually align the tube into the tank. Is the water now coming through the cap insert when the X valve is pressed?
Soak cap insert in warm water for 30 minutes. After soaking replace cap. Is water now coming through the cap insert when the X valve is pressed in?

Proceed to solution 6

Solution 6: Remove the solution tank from the machine Check the tiny hole marked vent hole (at the top, on the back of the solution tank), holding the solution tank upright with the black cap insert at the bottom. Is the water level in the solution tank below the hole?
No, tip out solution, making sure it is only filled to full on the fill line. Does the unit spray now?
Is the hole free of any clogs or debris?
No, refer customer to an Authorized Service centre
No, clean out the hole with a paper clip. Does unit spray now?
Check holes on blue spray bar on the base of the unit next to the brush head
Clean out the holes on the spray bar with a paper clip. Does the unit spray now?
No, refer consumer to an Authorized Service Center

How to change (remove and fit) brush/bare floor attachment
Solution 1: **NOTE: The brush (broom like attachment is for use on carpets) The attachment with the foam and squeegee is for use on bare floors (The squeegee must face towards the front) Press detent lever so that machine is laying flat on the ground
Release grey rectangle shaped latches on each side (left & right) of the blue dirty water collection tank by pulling them in an up and then down motion
Remove the blue dirty water collection
There are two grey pieces of plastic where the brush sits sticking up through 2 holes. Push these pieces of plastic towards each other with your thumbs and down so that the brush drops down, out from the base of the bottom of the unit
Now simply place the other attachment on the machine by aligning the grey plastic tabs into the holes and pushing up to click the attachment in place
Consumer states no suction
Solution 1: Empty collection tank, refill solution tank
Remove the dirty water collection tank
Remove any debris in the red rectangular rubber gasket at the motor intake ** NOTE: Gasket may be black on older models.
Before replacing dirty water collection tank turn the unit on. At the Motor intake feel for suction. Is there suction?
No, Refer consumer to an Authorized Service Center
Solution 2: Remove any debris from the black foam filter in the dirty water collection tank
Is the dirty water collection tank damaged?
No, remove dirty water tank and re-install, making sure to follow installation instructions carefully. Turn on unit. Does unit suck up water now? Yes, problem solved
Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order a replacement dirty water (collection) tank
Straighten a paper clip and clean out the tiny holes on the spray bar with the tip of the paper clip to remove debris. Is there suction now?
No, refer consumer to an Authorized Service Centre
The unit is not sucking while using bare floor tool
Solution 1: Remove floor nozzle attachment
Push tabs on floor tool outwards using your thumbs, remove debris using a soft cloth. Does bare floor tool look damaged?
Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and proceed to order replacement floor tool
Solution 2: Attach bare floor tool to unit, ensuring the bare floor tool is not on backwards (black rubber squeegee should face the front). Is there suctions now? ** NOTE: Consumer should see water going through to the blue collection tank

Consumer states no power

Solution 1: Try the unit in another outlet that you know is functioning (Has a functioning appliance in it already). Is the cord plugged into a functioning power outlet?
No, plug unit into a functioning power outlet
Yes, refer customer to an Authorized Service centre

Consumer states the unit is leaking at the spray bar
Solution 1: Remove the handle on the unit and reinstall it.
How? Slide handle assembly down into the lower body of the unit until it will go no further
Place Phillips head screw into rear of handle assembly making sure the screw for the handle is aligned properly and going straight into the back of the unit. Use screwdriver to tighten. Is the unit still leaking?

No, problem solved

Yes, refer customer to an Authorized Service Centre
Consumer states unit is very noisy Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet. However, it has passed all Australian Electrical Appliance Safety standards including noise level tests. Also the designers have tried to keep the unit as compact and light weight as possible and in doing so they have put less insulation in the body of the unit around the motor, to make the unit smaller which has lead to the unit being quite noisy. May suggest ear plugs