1. In the voice dialing application, wait for the sound. 2. Say "Check coverage."
Check the battery power level using a voice command
1. In the voice dialing application, wait for the sound. 2. Say "Check battery."
Change the voice dialing language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language. 2. Change the Voice Dialing Language field.
3. Press the Menu key. 4. Click Save.
Turn off choice lists for voice commands
1. 2. 3. 4. In the device options, click Voice Dialing. Set the Choice Lists field to Always Off. Press the Menu key. Click Save.
If your BlackBerry device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

Turn off voice prompts

1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing. 2. Perform any of the following actions: To turn off playback for phone numbers, set the Digit Playback field to Disabled. To turn off playback for contacts, set the Name Playback field to Disabled. To set how quickly playback for contacts occurs, set the Name Playback Speed field. To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing. 2. Perform one of the following actions: To increase matches, set the Sensitivity field closer to Reject Less. To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save.
Improve voice recognition of numbers
1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen.
Voice dialing troubleshooting
I cannot make calls using a voice command
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
My device does not recognize names or numbers in voice commands
Try performing the following actions: Say the first name and the last name of your contact. If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Improve voice recognition of numbers.

Options for email message filters
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click Email Filters. Select the check box beside an email message filter.
Change an email message filter
1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key.

6. 7. 8. 9.

Click Edit. Change the options for the email message filter. Press the Menu key. Click Save.
Prioritize email message filters

Block MMS messages

1. In the device options, click MMS. 2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. 3. Press the Menu key. 4. Click Save.

Message list options

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. 3. 4. 5. 6. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Confirm Mark Prior Opened field to No. Press the Menu key. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key. 2. Click Options.
Click General Options. Set the Keep Messages field. Press the Menu key. Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list.
Use color to differentiate work messages from other messages
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server. 1. In the device options, click Security Options. 2. Click General Settings. 3. Perform any of the following actions: To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the background color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: To view more of the subject line, change the Display Message Header On field to 2 lines. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field.

AutoText

About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

Create an AutoText entry

1. 2. 3. 4. 5. In the device options, click AutoText. Press the Menu key. Click New. In the Replace field, type the text to replace. In the With field, perform one of the following actions: Type replacement text. To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.
6. In the Using field, perform one of the following actions: To capitalize the entry exactly as you typed it, click Specified Case.
To capitalize the entry according to the context, click SmartCase. 7. Set the language. 8. Press the Menu key. 9. Click Save.
1. In the device options, click SMS. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 4. Click Save.

Change an AutoText entry

1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Click the trackball. Click Save.

Delete an AutoText entry

1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Press the Menu key. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.
To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type , hold U and roll the trackball to the left until appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key.
To type a number in a text field, hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.

Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. In the search results, highlight a message. 2. Press the Menu key. 3. Perform one of the following actions: To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key. 3. Click one of the following menu items: Search Sender Search Recipient Search Subject
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key.
View a list of saved searches
1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Delete Search.

Organizer data

Search for organizer data
You can search for organizer data on your BlackBerry device that contains specific information. 1. In the search application, perform any of the following actions: In the Text field, type text or a phone number to search for. In the Name field, specify a contact name to search for. 2. Select the check box beside one or more applications. 3. Press the Menu key.
4. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key.
Search for contacts in your organization's address book
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the address book, press the Menu key. Click Lookup. Type part or all of a contact name. Click the trackball.

I am not receiving email messages from personal folders on my computer
If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions: If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Browser

Browser basics

Browsing web pages

Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the 2. Click the trackball.

key. Click Go To. Type a web address.

Search the Internet

Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: If the Search here field appears on the screen, type the search terms. If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms. 2. Press the Enter key.

About browser views

You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages. You can also set the default browser view so that your BlackBerry device selects the most appropriate browser view automatically.

Switch browser views

1. On a web page, press the Menu key. 2. Click Column View or Page View.

Zoom in to a web page

Verify that you are viewing the web page in Page view.
On a web page, click the trackball. To zoom out from the web page, press the Escape key.
Move back or forward a web page
1. On a web page, press the Menu key. 2. Click Back or Forward.
Move through a web page line by line
1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode.

Refresh a web page

1. On a web page, press the Menu key. 2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key. 2. Click Stop.
View a list of web pages you visited recently
1. On a web page, press the Menu key.

2. Click History.

Return to the home page
1. On a web page, press the Menu key. 2. Click Home.

Close the browser

1. In the browser, press the Menu key. 2. Click Close.
Viewing, copying, and forwarding addresses
View the address for a web page

Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.

Browser push

About browser push
Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.
4. Press the Menu key. 5. Click Save.

Browser push options

Process MDS: Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.

View directions as a route on a map
When viewing text directions, click View On Map. To view text directions again, press the Menu key. Click View Directions.

Send a route or a map

1. On a map, press the Menu key. 2. Click Send Directions or Send Location. 3. Click a message type.

View a location on a map

1. On a map, press the Menu key. 2. Click Find Location. 3. Perform one of the following actions: To view your current location if your BlackBerry device is paired with a Bluetooth enabled GPS receiver, click Where I Am. To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. To view a saved location, click From Favorites.
To view a location for a contact, click From Address Book. To view a location that you viewed recently, click the location.
View a list of points of interest near a location
You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. 2. 3. 4. On a map, press the Menu key. Click Local Search. Type the point of interest information. Click the trackball.
View points of interest on a map
When viewing a list of points of interest, click View On Map. To view a list of points of interest again, press the Menu key. Click View Businesses.

Track your movement

Verify that you have set a GPS receiver to use when you track your movement. 1. On a map, click the trackball. 2. Click Start GPS Navigation. To stop tracking your movement, press the Menu key. Click Stop GPS Navigation.

Navigation

Zoom in to a direction on a route
1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point.
Zoom in to or out from a map
1. On a map, click the trackball. 2. Perform one of the following actions: To zoom in, roll the trackball up. To zoom out, roll the trackball down. 3. Click the trackball.

Pan a map

Roll the trackball.

Maps bookmarks

Add a bookmark for a location or route
1. On a map, press the Menu key. 2. Click Add To Favorites.
Change a bookmark for a location or route
1. 2. 3. 4. 5. 6. 7. 8. 9. On a map, press the Menu key. Click Find Location. Click From Favorites. Highlight a bookmark. Press the Menu key. Click Edit. Change the bookmark. Press the Menu key. Click Save.
Delete a bookmark for a location or route
1. 2. 3. 4. 5. 6. On a map, press the Menu key. Click Find Location. Click From Favorites. Highlight a bookmark. Press the Menu key. Click Delete.

To view conversations in the main message list again, change the Show Conversations in Message List field to Yes.

Start a conference

1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Invite. 3. In the drop-down list, click a contact. 4. Click OK.
Copy a conversation history
When you copy a conversation history, you can paste it into other BlackBerry device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.
Clear a conversation history
1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Clear History.

End a conversation

1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click End Conversation.

Change your display name

1. 2. 3. 4. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click Edit My Info. Type a display name. Click OK.

Availability

Change your availability status
1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click My Status. Click Available or Unavailable. Type a message that contacts can see when they view your contact information. Click OK.
When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
Receive notification when a contact becomes available
1. In BlackBerry Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.

Display and keyboard

Backlighting

About backlighting

The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Set the brightness of the backlighting
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save.
Set how long backlighting remains on
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Timeout field. Press the Menu key. Click Save.
Stop backlighting from dimming automatically
1. 2. 3. 4. In the device options, click Screen/Keyboard. Change the Automatically Dim Backlight field to Off. Press the Menu key. Click Save.

Display options

4. Press the
key. key. Click Reset Home Screen Image.

Set the display font

1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the font fields. Press the Menu key. Click Save.
About organizing applications
Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list, the first few applications in the application list might also appear on the Home screen.

Display troubleshooting

My device screen turns off
When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.

Language

Change the display language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save.

Add a display language

You can add a display language using the application loader tool of the BlackBerry Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry Desktop Software Online Help.
Delete a display language
In the setup wizard, complete the instructions on the Language Removal screen.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English.
You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian. 1. In the device options, click Language.
2. Perform one of the following actions: To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>. 3. Press the Menu key. 4. Click Save.
Turn off the shortcut for switching typing input languages
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Use Input Method Shortcut field to No. Press the Menu key. Click Save.

Best practice: Optimizing your device performance
Try to maintain at least 400 KB of available memory on your BlackBerrydevice. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: Delete old email and MMS messages, especially messages with attachments. Delete contacts that are already in your organization's address book. Delete media files from the device memory. Delete applications and languages that you do not use. If you recently upgraded the BlackBerry Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. Store media files on a media card. Reduce the maximum amount of device memory available for all media files. Reduce the minimum amount of device memory available for pictures. If you take a picture, verify that the picture quality is set to Normal. Reduce the picture quality in the browser.

SIM card

Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click Copy All To Address Book.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book, your BlackBerry device does not copy the SIM card contact.
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. In the address book, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book.
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. 1. 2. 3. 4. In the device options, click SMS. Set the Leave Messages On SIM Card field to Yes. Press the Menu key. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list.

About SIM card security

You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.

A question mark appears on a slide if your BlackBerry device has not downloaded the slide.
To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network.
If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Try performing the following actions: Verify that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me. Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.
Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.

Diagnostic reports

About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1. 2. 3. 4. 5. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Press the Menu key. Click Run.

View a diagnostic report

1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click View Report.
Submit a diagnostic report
1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Email Report or PIN Report.

Getting Started Guide

BlackBerry Curve 8320 Smartphone
MAT-18394-001 | PRINTSPEC-016 SWD-351796-0317105645-001 | RBJ41GW

Contents

Welcome to BlackBerry!....3 Set up your device.....5 Insert the SIM card and battery....5 Charge the battery....7 Complete the setup wizard....9 Learn the basics.... 13 Move around the screen....14 Open a menu.....15 Typing basics.....16 Applications......17 Home screen status indicators....18 Message list status indicators.....19 Phone status indicators....19 Calendar status indicators.....20 Camera status indicators.....20 Wireless coverage indicators....20 Start using your device....23 Make a call.....23 Send an email message.....23
Send an SMS text message....24 Add a contact.....24 Take a picture......25 Record a video......25 Visit a web page.....26 Schedule an appointment....26 Pair with a Bluetooth enabled device....27 About connecting to a Wi-Fi network....28 About using your device with a computer.... 29 About switching devices.....31 Transfer a file between your device and your computer using the Roxio Media Manager.32 Synchronize data between your device and your computer...32 Insert a media card.....33 Find more information.....34 Troubleshooting.....35 I cannot connect to a wireless network....35 I cannot associate my device with an email address...35 I cannot send or receive messages....36 I cannot make or receive calls.....37 Legal notice.....39

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry device is easy. Simply verify that your SIM card and battery are inserted in your device, charge the battery, and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the SIM card and battery
Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry device. Press the release button for the battery cover. Slide off the battery cover. If the battery is inserted, remove the battery. If your SIM card is already inserted, proceed to step 11. Slide the SIM card holder door toward its hinges to unlock it. Open the SIM card holder door. Remove the SIM card from any packaging. Place the SIM card into the holder so that the metal contacts on the SIM card face down and the cutoff corner of the SIM card points toward the top of your device. 9. Close the SIM card holder door so that it holds the SIM card flat. 10. Slide the SIM card holder door away from its hinges to lock it. 11. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. 1. 2. 3. 4. 5. 6. 7. 8.
12. Slide the battery cover back onto the device so that it clicks into place. If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the SIM card
Figure 3. Insert the battery

Charge the battery

1. Connect the small end of the travel charger cable to the USB port on the side of your BlackBerry device. 2. If necessary, perform one of the following actions: Insert the plug blade attachment into the power adapter. Fold down the plug blades on the power adaptor. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 4. Connect the travel charger cable to your device
Figure 5. Insert the plug blade attachment or fold down the plug blades (if necessary)
If you have installed the BlackBerry Desktop Software, you can use the USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer" topic.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry device, and set up one or more email addresses. 1. 2. 3. 4. 5. 6. In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard. Click (press) the trackball. Read the setup wizard introduction. Roll the trackball to highlight Next. Click the trackball. Complete the instructions on the screen.
Note: If the setup wizard dialog box does not appear automatically, on the Home screen, press the key. Click Setup Wizard.
Figure 6. Setup wizard screen
About email setup options

If you have not already set up an email address, you can use one of following options to set up email. Depending on your wireless service provider, the available options might vary. BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. This option is most common for individual users. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook work email account, IBM Lotus Notes work email account, or Novell GroupWise work email account and to take advantage of advanced capabilities for wireless data synchronization. If your administrator has provided you with an activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an activation password, contact your administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive email messages.
Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. Click Next. 2. Click Next. 3. 4. 5. 6. If necessary, click Update Now. If necessary, click Create New Account. To accept the terms of the license agreement, select the Yes option. Click I Agree. If necessary, type a login user name and password of your choice. Click Next. Record your user name and password in a safe place. 7. Complete the instructions on the screen.

Learn the basics

Move around the screen
To open the application list, press the key on the Home screen. To move the cursor in any direction and highlight items, roll the trackball. To select an item or follow a link, click the trackball. To change the value in a field, click a field. Click a value. To move back a screen, press the key. key.
To return to the Home screen, press the

Figure 7. Home screen

Figure 8. Application list
Figure 9. Move around the screen

Open a menu

To open a menu of all the available actions for a highlighted item in an application, press the key. If you click an item with more than one common available action, a short menu of these available actions appears. To view more available actions for the highlighted key or click Full Menu. item, press the To close a menu, press the key.

Figure 10. Full menu

Figure 11. Short menu

Typing basics

Typing indicators
Shift mode number lock mode Alt mode

Typing tips

To capitalize a letter, hold the letter key until the capitalized letter appears or press the key and the letter key.
To type the alternate character on a key, press the For example, to type a question mark (?), press the To type a symbol, press the
key and the character key. key and.
key. Type the letter that appears below the symbol.
To type an accented or special character, hold the letter key and roll the trackball to the left or right. Release the letter key when the accented or special character appears. For example, to type , hold and roll the trackball to the left until appears. To turn on NUM lock, press the press the key. key and the key. To turn off NUM lock,

Applications

Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started. Click Setup Wizard to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Email Settings to set up one or more email addresses or change BlackBerry Internet Service email options. Click Browser to visit web pages or view the browser bookmark list.
Click Call Log to make a call or view a list of recent calls. Click Camera to take a picture. Click Video Camera to record a video. Click Media to view saved songs, ring tones, videos, or pictures. Click Messages to view a list of your messages. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Address Book to view your contact list or add a new contact. Click Set Up Wi-Fi to set up a connection to a Wi-Fi network. Click Help to view the user guide for your device.
Home screen status indicators
alarm set unopened message count missed call count sending data
missed calendar reminder voice mail message Bluetooth technology is turned on
receiving data roaming paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message MMS message sent message message is sending message not sent

Phone status indicators

missed call placed call received call
Calendar status indicators
reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed
Wireless coverage indicators

Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a highspeed data connection.
You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. You can use the phone and send and receive SMS text messages.
You can only make emergency calls. Your connection to the wireless network is turned off. You are not in a wireless coverage area. + Wi- You can send and receive email messages and use the browser over a WiFi network Fi connection. name + Wi- Your device is connected to a Wi-Fi network but does not have access to Fi network BlackBerry services over the Wi-Fi connection. name Your connection to a Wi-Fi network is turned on, but you are not in a Wi-Fi coverage area.

Start using your device

Make a call
1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.
5. Press the 6. Click Send.

Send an SMS text message

1. In a message list, press the key. 2. Click Compose SMS. 3. Perform one of the following actions: If the contact is not in your address book, click Use Once. Type an SMS phone number (include the country code and area code). Click the trackball. If the contact is in your address book, click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send.

Add a contact

1. In the address book, press the 2. Click New Address. 3. Type the contact information. 4. Press the Menu key. key.

5. Click Save.

Take a picture
1. In the camera, click the trackball. 2. Perform one of the following actions: To take another picture, click the
To set the picture as a caller ID picture or Home screen background, click the icon. To rename and save the picture, click the To send the picture, click the To delete the picture, click the icon. icon. icon.

Record a video

Verify that you have inserted a media card into your BlackBerry device. 1. In the video camera, click the trackball. 2. To pause recording, click the trackball. 3. Perform one of the following actions: To resume recording, click the icon.
To stop recording and save the video, click the To play the video, click the icon. icon.
To rename and save the video, click the To delete the video, click the To send the video, click the icon. icon.

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the Go To. Type a web address. 2. Click the trackball.

key. Click

Schedule an appointment
1. In a calendar, press the key.

2. 3. 4. 5. 6.

Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the Menu key. Click Save.
Pair with a Bluetooth enabled device
Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search for devices from here or Allow another device to find me. 2. Click OK. 3. If necessary, click a Bluetooth enabled device. 4. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. 5. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
About connecting to a Wi-Fi network
If you are in a Wi-Fi coverage area and if your wireless service plan supports it, you might be able to access services (for example, email service) over a Wi-Fi network. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile.
Connect to a Wi-Fi network
By default, new Wi-Fi profiles appear at the bottom of your Wi-Fi profile list. 1. On the Home screen or in the application list, click Set Up Wi-Fi. 2. Perform one of the following actions: Click Scan for Networks. Click a network. Click Manually Add Network. Type the network name. Click Add. 3. Complete the instructions on the screen. 4. On the Wi-Fi Setup Complete screen, perform any of the following actions: To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key. To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key.

5. Click Finish.

About using your device with a computer
You can install the BlackBerry Desktop Software on your computer and connect your BlackBerry device to your computer to perform any of the following actions: Charge your device. Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. Synchronize certificates between your device and your computer. Back up and restore device data. Transfer files between your device and your computer. Add applications to your device. Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you to do so. Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

System requirements

Intel compatible 486 or higher computer that is compliant with USB 1.1 or later Microsoft Windows 2000, or later BlackBerry User Tools CD available USB port
Install the BlackBerry Desktop Software
1. 2. 3. 4. 5. Verify that your BlackBerry device is not connected to your computer. Insert the BlackBerry User Tools CD into the CD drive on your computer. Click BlackBerry Desktop Software. Complete the instructions on the screen until the Setup Type screen appears. On the Setup Type screen, perform one of the following actions: If you do not want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Typical option. Click Next. If you want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Custom option. Click Next. In the Certificate Synchronization drop-down list, click This feature, and all subfeatures, will be installed on local hard drive.
6. Complete the instructions on the screen.
7. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device. 8. Connect the larger end of the USB cable to the USB port on your computer. If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

About switching devices

You can import data from your current BlackBerry device, Palm device, or Windows Mobile powered device to your new BlackBerry device using the switch device wizard tool of the BlackBerry Desktop Manager. For more information about switching devices, see the BlackBerry Desktop Software Online Help.

Switch devices

Verify that you have installed the most recent version of the BlackBerry Desktop Software. 1. 2. 3. 4. Connect your current device to your computer. Open the BlackBerry Desktop Manager. Click Switch Device Wizard. Click Start.
5. Complete the instructions on the screen. If you are switching from a BlackBerry device that is associated with the BlackBerry Internet Service, on your new BlackBerry device, in the setup wizard, open the email setup screen. Update your device PIN.
Transfer a file between your device and your computer using the Roxio Media Manager
1. 2. 3. 4. Connect your BlackBerry device to your computer. On your computer, open the BlackBerry Desktop Manager. Double-click Media Manager. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio Media Manager.
Synchronize data between your device and your computer
1. 2. 3. 4. Connect your BlackBerry device to your computer. Open the BlackBerry Desktop Manager. Click Synchronize. Select the check box beside one or more actions.

5. Click Synchronize.

Insert a media card
Use a microSD media card to extend the memory available on your BlackBerry device for storing media files such as songs, ring tones, videos, or pictures. The media card might be sold separately from your device. 1. 2. 3. 4. 5. 6. Press the release button for the battery cover. Slide off the battery cover. If the battery is inserted, remove the battery. Slide the media card holder door toward its hinges to unlock it. Open the media card holder door. Place the media card into the slots in the media card holder door so that the metal contacts on the media card align with the metal contacts on your device when the media card holder door is closed. Close the media card holder door. Slide the media card holder door away from its hinges to lock it. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. Slide the battery cover back onto the device so that it clicks into place.

7. 8. 9. 10.

Figure 12. Insert a media card

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu. To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com. To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Troubleshooting

I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you have turned on the connection to the Wi-Fi network. Verify that you are in a Wi-Fi coverage area. If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct.
I cannot associate my device with an email address
Try performing the following actions: On the email setup screen, verify that you have typed all the email address information correctly.
Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider. If you are trying to add a Microsoft Outlook or IBM Lotus Notes work email address to your BlackBerry device, in a browser on your computer, log in to the email setup web site using the web page address provided by your wireless service provider and add the work email address. To log in, you must have a login user name and password. You can create a login user name and password in the setup wizard on the email setup screen.
I cannot send or receive messages
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host key. Click Register Now. Routing Table. Press the If you switched devices, verify that you have switched email service to your new device. To switch email service to your new device, in the setup wizard, open the email setup screen. If you created a user name and password when you set up email on your device, type your login information. Press the key. Click Change Device. If you did not create a user name and password when you set up email, complete the instructions on the screen. If the menu item for sending a message does not appear, verify that you have added an email address or a PIN for your contact. Resend the message. Open the message. Press the key. Click Resend. If you use email message filters, verify that the options for email message filters are set correctly.

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as your active phone number.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions. Wi-Fi and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement,

guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE
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