Safety and Product Information
BlackBerry 8700 Smartphone
MAT-14271-001 | PRINTSPEC-021 SWDT52906-52906-0819042425-001 | RAT4xGW

Contents

Safety and product information....3 Safety information.....3 Compliance information..... 13 Product information......21 Legal notice......23
Safety and product information

Safety information

Please read these safety and operation instructions before using the BlackBerry device or any accessories provided with the device. Retain these instructions for future use. In some countries there may be restrictions on using Bluetooth enabled and wireless devices with encryption software. Check with your local authorities.

Electrical safety

Charge the BlackBerry device using only the USB cable HDW-06610-001, travel charger ASY-07040-001 or ASY-07559-001, automotive charger ASY-04195-001, or other charging accessory provided or specifically approved by Research In Motion Limited (RIM) for use with this BlackBerry device. Any approval from RIM under this document must be in writing and must be from a person authorized to provide such approval. Use of any other accessory might invalidate any warranty provided with the BlackBerry device and might be dangerous. Use the charging accessories provided with the BlackBerry device or any other RIM approved charging accessories only from the type of power source indicated on the marking label. Before using any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply.
Do not overload power outlets, extension cords, or convenience receptacles as this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where the power cord connects to the BlackBerry device. Unplug charging accessories during lightning storms or when unused for long periods of time. Do not use charging accessories outside or in any area exposed to the elements. For more information about inserting the lithium-ion battery and connecting the power supply, see the documentation that came with the BlackBerry device.
Battery safety and disposal
The BlackBerry device contains a removable lithium-ion battery. Do not dispose of either the BlackBerry device or the lithium-ion battery in a fire. Dispose of the lithium-ion battery in accordance with the laws and regulations in your area governing disposal of such cell types. The lithium-ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-ion battery. Do not heat the lithium-ion battery above 140F (60C). Do not allow metal objects to contact the battery terminals. Use only the lithium-ion battery that Research In Motion (RIM) specifies for use with your particular BlackBerry device model. RIM specifies lithium-ion batteries for use in BlackBerry devices in compliance with IEEE Std 1725-200x. Using any other lithium-ion battery might invalidate any warranty provided with the BlackBerry device and might present a risk of fire or explosion.
Battery usage by children should be supervised. When this icon appears on your BlackBerry device, the lithium-ion battery is not inserted or an invalid lithium-ion battery is inserted. If you have inserted an invalid lithium-ion battery, remove it immediately and insert the lithium-ion battery that RIM specifies for use with your particular BlackBerry device model. If you have inserted the lithiumion battery that is specified for use with your particular BlackBerry device model, remove and reinsert the lithium-ion battery. Verify that the battery connectors align with the connectors on your BlackBerry device.

Device disposal

The BlackBerry device should not be placed in household waste bins. Please check local regulations for information about the disposal of electronic products in your area.

Driving safety

Check the laws and regulations regarding the use of wireless devices in the areas where you drive. Always obey them. Also, if using the BlackBerry device in your car, please use the following minimum guidelines: Give your full attention to driving; driving safely is your first responsibility.
Use hands-free operation if it is available. Pull off the road and park before using your BlackBerry device in any way. Research In Motion (RIM) recommends that you do not use the BlackBerry device while driving. Instead, consider having a passenger in the vehicle use the BlackBerry device for you, or find a safe location to stop your vehicle prior to using the device. Store the BlackBerry device safely before driving your vehicle. Do not use any charging accessory as a means of storing the BlackBerry device while you are in a vehicle. If your vehicle is equipped with an air bag, do not place the BlackBerry device or other objects above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment is improperly stored or installed, and the air bag inflates, serious injury could result. Radio frequency (RF) signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on RF signals.

Accessories

Use only those accessories approved by Research In Motion (RIM). Using any accessories not approved by RIM for use with this particular BlackBerry device model might invalidate any approval or warranty applicable to the device, might result in the non-operation of the device, and might be dangerous.

Antenna care

Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the BlackBerry device and might violate U.S. Federal Communications Commission (FCC) regulations.
Operating and storage temperatures
Situate the BlackBerry device or device accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. If you are not going to use the BlackBerry device for more than two weeks, turn off the device power, remove the battery, and follow the operating and storage temperatures listed in the following table: Device operating Device storage Travel charger operating Travel charger storage 32 to 104F (0 to 40C) 50 to 86F (10 to 30C) 32 to 104F (0 to 40C) -22 to 167F (-30 to 75C)
Interference with electronic equipment

Most modern electronic equipment is shielded from radio frequency (RF) signals. However, certain electronic equipment might not be shielded against the RF signals from the BlackBerry device. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, verify that you are using the BlackBerry device in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements: Always keep the BlackBerry device more than 7 inches (20 cm) from the pacemaker when the device is turned on. Do not carry the BlackBerry device in your breast pocket. When using the phone on the BlackBerry device, use the ear opposite the pacemaker for making and receiving calls to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on the BlackBerry device immediately. Hearing aids: Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if the device is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
Health care facilities: Turn off all wireless connections on the BlackBerry device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on the BlackBerry device before boarding an aircraft. The effect of using the BlackBerry device with wireless connections turned on in an aircraft is unknown. Such use might affect aircraft instrumentation, communication, and performance, might disrupt the network, might otherwise be dangerous to the operation of the aircraft, and might be illegal. With all wireless connections on the BlackBerry device turned off, use only non-radio based device applications in accordance with airline regulations for electronic devices.

Dangerous areas

The BlackBerry device is not an intrinsically safe device and is not suitable for use in hazardous environments, where such devices are required, including without limitation, in presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: Turn off all wireless connections on the BlackBerry device when in any area with a potentially explosive atmosphere, and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.

Do not use the phone on the BlackBerry device to report a gas leak in the vicinity of the leak. Leave the area and, if the phone is available and active on the BlackBerry device, make the call from a safe location. Blasting areas: To avoid interfering with blasting operations, turn off all wireless connections on the BlackBerry device when in a blasting area or in areas posted: Turn off two-way radio. Obey all signs and instructions.

Service

Only qualified service personnel should perform repairs to the BlackBerry device. Disconnect the power supply cables from the computer or electrical outlet and refer the BlackBerry device or charging accessory for service to qualified service personnel if any of the following situations occur: the power supply cord, plug, or connector is damaged liquid has been spilled or objects have fallen into the BlackBerry device or charging accessory the BlackBerry device or charging accessory has been exposed to rain or water the BlackBerry device or charging accessory becomes very hot to the touch the BlackBerry device or charging accessory has been dropped or damaged in any way the BlackBerry device or charging accessory does not operate normally by following the instructions in the user documentation the BlackBerry device or charging accessory exhibits a distinct change in performance Do not attempt to disassemble the BlackBerry device or any charging accessory.
To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for the BlackBerry device. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore the BlackBerry device, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for the BlackBerry device will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both.
Additional safety guidelines
Speakerphone: The BlackBerry device is equipped with a speakerphone that can generate audio levels loud enough for phone call operation while holding the device at an arm's length from your head. When using your BlackBerry device speakerphone, never hold the device to your ear. Serious and permanent hearing damage could occur. LED notification light: The LED notification light is located on the front of your BlackBerry device, to the right of the camera lens. Exposure to flashing lights on the BlackBerry device can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of the BlackBerry device causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using the BlackBerry device immediately and consult a physician. If you are susceptible to epileptic seizures or blackouts, consult your physician before using the BlackBerry device. Caution: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Audio files: The BlackBerry device has the capability to play audio files. When listening to audio files using headphones, permanent hearing loss might occur if headphones are used at a high volume. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician to have your hearing checked. Liquids and foreign objects: Never push objects of any kind into the BlackBerry device or device accessories through openings as this action might cause a short circuit, a fire, or electric shock. Do not use the BlackBerry device or device accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Never spill liquid of any kind on the BlackBerry device or device accessories. Stability: Do not place the BlackBerry device or device accessory on any unstable surface. It could fall, thereby potentially causing serious injury to a person and serious damage to the BlackBerry device or device accessory. Take care when using the BlackBerry device with any charging accessories to route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near the BlackBerry device or device accessory. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either the BlackBerry device or the charging accessory. Repetitive strain: When using the BlackBerry device, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using the BlackBerry device, cease use immediately. If discomfort persists, consult a physician.
Holster: The BlackBerry device might not come with a holster (body-worn accessory). If you wear the BlackBerry device on your body, always put the device in a BlackBerry device holster equipped with an integrated belt clip supplied or approved by Research In Motion (RIM). If you do not use a holster equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, hold the device at least 0.98 inches (25 mm) from your body. Using accessories that are not supplied or approved by RIM might cause your BlackBerry device to exceed radio frequency (RF) exposure guidelines. For more information on radio frequency exposure, see the "Compliance information" section of this document. Carrying solutions: Most BlackBerry carrying solutions for BlackBerry devices, for example holsters, totes, and pouches, incorporate a magnet into the physical structure of the carrying solution. Do not place items containing magnetic strip components such as debit cards, credit cards, hotel key cards, phone cards, or similar items near BlackBerry carrying solutions which incorporate a magnet into the physical structure of the carrying solution as the magnet might damage or erase the data stored on the magnetic strip.

Compliance information

Exposure to radio frequency signals
The BlackBerry device radio is a low power radio transmitter and receiver. When the BlackBerry device radio is turned on, it receives and also sends out radio frequency (RF) signals. The BlackBerry device is designed to comply with Federal Communications Commission (FCC),
Ministry of Internal Affairs and Communications (MIC), and Industry Canada (IC) guidelines respecting safety levels of RF exposure for wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies: ANSI/IEEE C95.1, 1999, American National Standards Institute/Institute of Electrical and Electronics Engineers Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic Fields Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz to 3 GHz) International Commission on Non-Ionizing Radiation Protection (ICNIRP), 1998, Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic fields (up to 300 GHz) Official Journal of the European Union (OJEU), 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) MIC, 2001, Article 14-2 of the Ordinance for Regulating Radio Equipment To maintain compliance with FCC, IC, MIC, and EU RF exposure guidelines when you carry the BlackBerry device on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by Research In Motion (RIM). Use of accessories that are not expressly approved by RIM might violate FCC, IC, and EU RF exposure guidelines and might void any
warranty applicable to the BlackBerry device. If you do not use a body-worn accessory equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network. When using any data feature of the BlackBerry device, with or without a USB cable, hold the device at least 0.98 inches (25 mm) from your body. If you use a body-worn accessory not supplied by RIM when you carry the BlackBerry device, verify that the accessory does not contain metal and keep the BlackBerry device at least 0.98 inches (25 mm) from your body when the BlackBerry device is turned on and connected to a wireless network.

Specific absorption rate data
THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. The BlackBerry device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government, Industry Canada of the Canadian Government (IC), and recommended by The Council of the European Union. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted
using standard operating positions specified by the FCC/IC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC, IC, and The Council of the European Union that it does not exceed the limit established by the government-adopted requirement for safe exposure under the recommendations of the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC, IC, and The Council of the European Union for each model. The highest SAR value for each device model when tested for use at the ear is outlined below: Device BlackBerry 8700c smartphone BlackBerry 8700f smartphone BlackBerry 8700g smartphone BlackBerry 8700r smartphone BlackBerry 8700v smartphone 1 g / 10 g SAR (W/kg) 1.34/1.05 1.46/1.04 1.46/1.04 1.34/1.05 1.46/1.04

The highest reported SAR value for this BlackBerry device when clipped on a belt, in a Research In Motion (RIM) approved holster equipped with an integrated belt clip, is outlined below. Carrying solutions, including RIM approved carrying solutions and carrying solutions not
approved by RIM, that do not come equipped with an integrated belt clip SHOULD NOT be worn or carried on the body. For more information regarding the wearing or carrying of this BlackBerry device without using a RIM approved carrying solution equipped with an integrated belt clip, see the Holster information in the "Additional safety guidelines" section of this document. Device BlackBerry 8700c smartphone BlackBerry 8700f smartphone BlackBerry 8700g smartphone BlackBerry 8700r smartphone BlackBerry 8700v smartphone 1 g / 10 g SAR (W/kg) 1.15/1.11 1.19/1.03 0.31/0.24 1.19/1.03 1.19/1.03
Body-worn measurements differ among wireless device and phone models, depending upon available accessories and FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this wireless device model with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this wireless device model is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching on FCC ID L6ARAT40GW. Additional information on Specific Absorption Rates (SAR) can be found on the CTIA - The Wireless Association web site at www.ctia.org. ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6 watts/kg (W/kg) averaged over 1 gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. ** In Europe, the SAR limit for mobile devices used by the public is 2.0 watts/kg (W/kg) averaged over 10 grams of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL).

FCC compliance statement (United States)
FCC Class B Part 15 This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or TV technician for help.
Industry Canada certification
This BlackBerry device complies with Industry Canada RSS 102, RSS 132, RSS 133, and RSS 210, under certification number 2503A-RAT40GW.

Class B compliance

This BlackBerry device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
EU regulatory conformance
Research In Motion Limited hereby declares that this BlackBerry device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/ declarationofconformity. Research In Motion UK Limited 200 Bath Road, Slough, Berkshire SL1 3XE United Kingdom

Additional regulatory conformance
Specific details about compliance to the following standards and regulatory bodies may be obtained from Research In Motion:
PCS Type Certification Review Board (PTCRB) Underwriters Laboratories (UL) 60950-1 requirements for Canada and the United States Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Global Certification Forum Certification Criteria (GCF CC) requirements

Product information

Mechanical properties weight size (L x W x H) memory Power battery SIM interface port Device radio specifications removable, rechargeable lithium-ion cell supports 3V SIM cards USB-compatible port for data synchronization and charging approximately 4.6 oz. (131 g) including lithium-ion battery 4.33 x 2.74 x 0.77 in. (110 x 69.5 x 19.5 mm) 64-MB flash memory, 16-MB SRAM
quad-band support power class
GSM 850, GSM 900, DCS 1800, PCS 1900 MHz Class 1 (DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) GSM 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz GSM 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz
transmitting frequency receiving frequency
Bluetooth radio specifications single-band support power class transmitting and receiving frequency ISM 2.4 GHz Bluetooth Class to 2480 MHz

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. GSM is a trademark of the GSM MOU Association. IEEE Std 1725 is a trademark of the Institute of Electrical and Electronics Engineers, Inc. All other trademarks are the property of their respective owners. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change

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ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT

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User Guide

BlackBerry 8700 Smartphone
SWD-280428-0212105034-001

Contents

BlackBerry basics........9 Switch applications.......9 Assign an application to a Convenience key......9 Set owner information.......9 About links........9 Create a link for a PIN.......9 BlackBerry basics shortcuts.......10 BlackBerry basics troubleshooting.......10 Shortcuts........11 BlackBerry basics shortcuts.......10 Phone shortcuts.......11 Media shortcuts.......11 Message shortcuts.......12 Typing shortcuts........ 12 Search shortcuts........ 13 Attachment shortcuts....... 13 Browser shortcuts........14 Map shortcuts.......15 Calendar shortcuts....... 15 Phone........ 17 Phone basics........17 Emergency calls........19 Volume........19 Voice mail........20 Speed dial........20 Conference calls........ 21 Caller ID.......22 Call logs.......23 Call waiting........24 Call forwarding.......25 Call blocking........27 Fixed dialing........28 Smart dialing........29 TTY support........30 Multiple phone numbers.......31 Phone options........31 Phone shortcuts.......11 Phone troubleshooting.......33
Media........35 Transferring and downloading media files......35 Playing media files and recording voice notes...... 36 Managing media files.......37 Viewing pictures....... 39 Managing pictures.......41 Media shortcuts.......11 Messages........43 Message basics........ 43 Email messages........48 PIN messages.......55 SMS text messages........56 MMS messages........60 Message list options........63 Message shortcuts.......12 Message troubleshooting.......68 Typing........73 Typing basics........73 Typing input methods....... 75 Spelling checker........76 Custom dictionary.......78 AutoText........79 Typing shortcuts........12 Typing troubleshooting.......81 Search........83 Messages, attachments, and web pages.......83 Organizer data.......85 Search shortcuts........13 Attachments.......87 Attachment basics.......87 Document attachments.......89 Spreadsheet attachments........89 Media attachments........91 Presentation attachments.......91 vCard contact attachments.......92 Attachment shortcuts.......13 Attachment troubleshooting.......93
Synchronization........ 95 About synchronization.......95 Reconcile email messages over the wireless network......95 Delete email messages over the wireless network.....95 Prerequisites: Wireless data synchronization......96 Synchronize organizer data over the wireless network......96 About synchronization conflicts......96 Manage email reconciliation conflicts.......96 Manage data synchronization conflicts......97 About backing up and restoring device data......97 Prerequisites: Wireless data restoration.......97 Delete all device data.......97 Empty the deleted items folder on your computer from your device......97 Synchronization troubleshooting.......98 Browser........101 Browser basics.......101 Browser bookmarks........104 Web feeds.......106 Browser options.......108 Browser security........111 Browser push........113 Browser shortcuts........14 Browser troubleshooting.......115 Applications........117 Add an application........117 View properties for an application......117 Delete a third-party application.......117 Receive a device password prompt before you add an application.....117 View the size of an application database.......117 About upgrading the BlackBerry Device Software......118 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.....118 Upgrade the BlackBerry Device Software......118 Return to the previous version of the BlackBerry Device Software.....118 Delete the previous version of the BlackBerry Device Software.....119 Application troubleshooting...... 119 Maps........121 Map basics.......121 Navigation........ 122 Maps bookmarks........123
Map options........124 Map shortcuts.......15 Maps troubleshooting.......126 GPS technology........127 About GPS technology........127 Get your GPS location.......127 Prevent others from tracking your location......127 GPS technology troubleshooting.......127 Contacts........129 Contact basics........129 Customizing contacts.......131 Categories.......132 Mailing lists........134 Multiple address books.......135 SIM card phone book.......136 Contact list options........137 Contact troubleshooting.......138 Calendar........139 Calendar basics.......139 Meetings........141 Calendar options.......143 Multiple calendars.......146 Calendar shortcuts.......15 Calendar troubleshooting.......147 Tasks........149 Task basics........149 Categories.......132 Task list options.......152 Memos.......155 Memo basics.......155 Categories.......132 Memo list options.......157 Alarm........159 About the alarm.......159 Turn on the alarm.......159 Silence the alarm.......159

Turn on call waiting

If you have more than one phone number associated with your BlackBerry device, you can change call waiting options for the active phone number only. 1. 2. 3. 4. In the phone, click the trackwheel. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes.
5. Click the trackwheel. 6. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry device, you can only change call forwarding options for the active phone number. For more information, contact your wireless service provider.
Prerequisites: Call forwarding
Verify that your wireless service plan includes this service. Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding numbers. 1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Change Option. Click a call forwarding number. Click the trackwheel.
8. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click New Number. Type a phone number. Press the Enter key. Click the trackwheel. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackwheel.
Delete a call forwarding phone number

5. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.

Viewing pictures

View a picture
1. In the media application, click Pictures. 2. 3. 4. 5. 6. Click View. Click a category. Click View. Click a picture. Click Open.
Use a picture as the Home screen background
1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures. Click View. Click My Pictures. Click View. Highlight a picture. Click the trackwheel. Click Set As Home Screen Image.
To clear the picture from the Home screen, click the trackwheel. Click Reset Home Screen Image.
View pictures as a slide show
1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures. Click View. Click My Pictures. Click View. Highlight a picture. Click the trackwheel. Click View Slide Show.
To close the slide show, press the Escape key.
Change the number of seconds between slides in a slide show
1. In the media application, click the trackwheel.

2. 3. 4. 5.

Click Options. Change the Slide Show Interval field. Click the trackwheel. Click Save.

View pictures in a list

1. 2. 3. 4. 5. 6. In the media application, click Pictures. Click View. Click My Pictures. Click View. Click the trackwheel. Click View List.
Zoom in to or out from a picture
1. In a picture, click the trackwheel. 2. Click Zoom. 3. Roll the trackwheel. To zoom back to the original picture size, click the trackwheel. Click View Actual Size.

Pan a picture

Verify that you have zoomed in to the picture. Perform any of the following actions: To pan up, roll the trackwheel up. To pan down, roll the trackwheel down. To pan left, hold the Alt key and roll the trackwheel up. To pan right, hold the Alt key and roll the trackwheel down.

Rotate a picture

1. In a picture, click the trackwheel. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction.

Managing pictures

Add a picture folder
1. 2. 3. 4. 5. In the media application, click Pictures. Click View. Click My Pictures. Click View. Click the trackwheel.
6. Click New Folder. 7. Type a name for the folder. 8. Click Save.

Save a picture

Save picture files, such as.jpg,.png,.gif, or.bmp files, to the BlackBerry device memory. 1. 2. 3. 4. Open a picture attachment or highlight a picture on a web page. Click the trackwheel. Click Save Image. Click Save.

Change an email message filter
1. 2. 3. 4. 5. In a message list, click the trackwheel. Click Options. Click Email Filters. Highlight an email message filter. Click the trackwheel.

6. 7. 8. 9.

Click Edit. Change the options for the email message filter. Click the trackwheel. Click Save.
Prioritize email message filters
1. 2. 3. 4. 5. 6. 7. 8. In a message list, click the trackwheel. Click Options. Click Email Filters. Highlight an email message filter. Click the trackwheel. Click Move. Roll the trackwheel to the new location. Click the trackwheel.
Delete an email message filter
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Filters. Highlight an email message filter. Click the trackwheel. Click Delete.

Email message options

Check spelling automatically before sending email messages
1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Click the trackwheel. Click Save.
Set an out-of-office reply
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, click the trackwheel. 2. Click Options.

3. 4. 5. 6.

Click Email Settings. Change the Use Out Of Office Reply field to Yes. Type a reply. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off.
7. Click the trackwheel. 8. Click Save. To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.
Request delivery or read confirmation for email messages
Verify that your wireless service provider supports this feature. 1. 2. 3. 4. 5. In a message list, click the trackwheel. Click Options. Click Email Settings. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. Perform any of the following actions: To send read notification when a sender requests it, change the Send Read Receipts field. To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.
6. Click the trackwheel. 7. Click Save.
View email messages in plain text format
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Settings. Change the Enable HTML Email field to No. Click the trackwheel. Click Save.
Stop loading pictures in HTML email messages
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Settings. Change the Show Images Automatically field to No. Click the trackwheel. Click Save.

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.
Find your SMS phone number
In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for SMS text messaging, this number is also your SMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.
Add a contact to an SMS text message
You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, click the trackwheel. 2. Click Add Recipient. 3. Click a contact.
Delete the history from an SMS text message
1. When replying to an SMS text message, click the trackwheel. 2. Click Remove History.
Options for SMS text messages
Turn off AutoText for SMS text messages
1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Click the trackwheel. Click Save.
View more of the history in SMS text messages
1. 2. 3. 4. In the device options, click SMS. Set the Number of Previous Items field. Click the trackwheel. Click Save.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Click the trackwheel. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list.

Media attachments

View a list of pages in a multi-page.tif file attachment
You can view a list of pages in a multi-page.tif file attachment, such as a scanned fax document saved as a.tif file. 1. In a multi-page.tif file attachment, click the trackwheel. 2. Click Table of Contents. To move to a specific page, click a page. Click View.
Switch pages in a multi-page.tif file attachment
1. In a multi-page.tif file attachment, click the trackwheel. 2. Click Next Page or Prev Page.

Presentation attachments

Switch presentation views
1. In a presentation, click the trackwheel. 2. Perform one of the following actions: To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, click the trackwheel. 2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a presentation in slide view, click a slide. 2. Click Rotate.
Zoom in to or out from a slide
1. When viewing a presentation in slide view, click a slide. 2. Click Zoom.
3. Roll the trackwheel. To zoom back to the original slide size, click the trackwheel twice. Click Fit to Screen.

Save a slide

1. 2. 3. 4. When viewing a presentation in slide view, press the Menu key. Click Save Slide. Type a name for the file. Click Save.
vCard contact attachments
About vCard contact attachments
vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Open a vCard contact attachment
1. In a message, click a vCard contact attachment. 2. Click View Attachment.
Add a contact to your address book from a vCard contact attachment
1. In a vCard contact attachment, click the trackwheel. 2. Click Add to Address Book or Update Address.

About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1. 2. 3. 4. 5. 6. 7. 8. In the address book, highlight a contact. Click the trackwheel. Click Edit. Click the trackwheel. Click Add Custom Ring Tone. Change the Custom Ring Tone field. Click the trackwheel. Click Save.
1. 2. 3. 4. 5. In the address book, highlight a contact. Click the trackwheel. Click Add Picture. Highlight a picture. Click the trackwheel.
Click Select. Center the picture in the box. Click the trackwheel. Click Crop and Save.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the address book, highlight a contact. Click the trackwheel. Click Edit. Highlight the caller ID picture. Click the trackwheel. Click Replace Picture. Highlight a picture. Click the trackwheel. Click Select. Center the picture in the box. Click the trackwheel. Click Crop and Save.

Categories

About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications.
Create a category for contacts, tasks, or memos
1. 2. 3. 4. 5. 6. In the address book, task list, or memo list, click the trackwheel. Click Filter. Click the trackwheel. Click New. Type a name for the category. Press the Enter key.
Categorize a contact, task, or memo
1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, click the trackwheel. Click Categories. Select the check box beside a category. Click the trackwheel. Click Save.

Multiple address books

About multiple address books
If your BlackBerrydevice is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device. For more information, contact your wireless service provider.

Switch address books

Verify that you have multiple address books on your BlackBerry device. 1. In an address book, click the trackwheel. 2. Click Select Address Book. 3. Click an address book.
Change the default address book
Verify that you have multiple address books on your BlackBerry device. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Address Book (SYNC) field. Click the trackwheel. Click Save.

SIM card phone book

About the SIM card phone book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text and SDN entries appear in bold.
Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. In the address book, click the trackwheel. Click SIM Phone Book. Click the trackwheel. Click New. Type the contact information. Click the trackwheel. Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. In the address book, click the trackwheel. 2. Click SIM Phone Book. 3. Click the trackwheel. 4. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book, your BlackBerry device does not copy the SIM card contact.
Copy a contact from your address book to your SIM card
Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. In the address book, click a contact. 2. 3. 4. 5. Click View. Highlight a phone number. Click the trackwheel. Click Copy to SIM Phone Book.

1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the input options. Click the trackwheel. Click Save.
You can change how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Change the Name Display field. Click the trackwheel. Click Save.

Language troubleshooting

Some characters do not appear correctly on my device
The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your wireless service provider or administrator.
Wireless network coverage
Find information about wireless coverage indicators
Your BlackBerry device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device.
Turn off the connection to the wireless network
You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. See the BlackBerry Safety and Product Information Booklet for more information. On the Home screen or in the application list, click Turn Wireless Off. To connect your BlackBerry device to the wireless network again, click Turn Wireless On.
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
Add a wireless network to the preferred wireless network list
Verify that your wireless service plan includes this service. 1. In the device options, click Mobile Network. 2. Click the trackwheel. 3. Click My Preferred Network List.

Check the battery power level

Reset the device

Remove and reinsert the battery.

Extend battery life

Try performing the following actions: Set the BlackBerry device to turn on and turn off automatically. Turn off the connection to a wireless network when you are not in a wireless coverage area. Delete the original message when you send a reply. Lower the brightness of the backlighting. Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.
Charge your device regularly.
View the amount of available memory on your device
1. Remove and reinsert the battery. 2. In the device options, click Status. The File Free field displays the amount of available memory on your BlackBerry device.
Best practice: Optimizing your device performance
Try to maintain at least 400 KB of available memory on your BlackBerrydevice. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: Delete old email and MMS messages, especially messages with attachments. Delete contacts that are already in your organization's address book. Delete media files from the device memory. Delete applications and languages that you do not use. If you recently upgraded the BlackBerry Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. Clear the browser cache.
To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. Store media files on a media card. Reduce the maximum amount of device memory available for all media files. Reduce the minimum amount of device memory available for pictures. Reduce the picture quality in the browser.

SIM card

Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. In the address book, click the trackwheel. Click SIM Phone Book. Click the trackwheel. Click Copy All To Address Book.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book, your BlackBerry device does not copy the SIM card contact.

Set content protection strength
Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Strength field. Click the trackwheel. Click Save.

About encryption keys

If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
Generate an encryption key
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 1. In the device options, click Security Options. 2. Click General Settings. 3. Click a service.
4. Click Regenerate Encryption Key.
About content compression
Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it.

Memory cleaning

About memory cleaning
Memory cleaning is designed to delete sensitive data from your BlackBerry device memory. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device

MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate.
View one type of certificate in the certificate list
1. 2. 3. 4. In the device options, click Security Options. Click Certificates. Click the trackwheel. Click one of the following menu items: Show My Certs Show Others Certs Show CA Certs Show Root Certs
To view all the certificates on your BlackBerry device, click the trackwheel. Click Show All Certs.

Send a certificate

When you send a certificate, your BlackBerry device sends the public key, but does not send the corresponding private key. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Click the trackwheel. Click Send via Email or Send via PIN.

Delete a certificate

1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Click the trackwheel. Click Delete.
View the certificate chain for a certificate
1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Click the trackwheel. Click Show Chain.

Certificate status

Certificate status indicators
: The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card. : The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. : The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. : The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified.
Check the revocation status of a certificate or certificate chain
1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Click the trackwheel. Click Fetch Status or Fetch Chain Status.
Change the trust status of a certificate
1. 2. 3. 4. 5. 6. In the device options, click Security Options. Click Certificates. Highlight a certificate. Click the trackwheel. Click Trust or Distrust. If necessary, perform one of the following actions: To trust the highlighted certificate, click Selected Certificate. To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.

Accept a service book

1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight the new service book. Click the trackwheel. Click Accept.

Delete a service book

1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight a service book. Click the trackwheel. Click Delete.
To restore a service book, click the trackwheel. Click Undelete.

Troubleshooting

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as your active phone number.
Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Verify that data service is turned on. If you use email message filters, verify that the options for email message filters are set correctly. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your administrator.