Set the default country code and area code
1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone, press the Menu key.

2. 3. 4. 5.

Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. Set how long the BlackBerry device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions. 7. Press the Menu key. 8. Click Save.

TTY support

About TTY support
When you turn on TTY support and you connect your BlackBerry device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Prerequisites: TTY support
Verify that your wireless service provider supports this feature. Verify that your TTY device operates at 45.45 bits per second. Verify that you have inserted the TTY device connector into the headset jack on your BlackBerry device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click TTY. Set the TTY Mode field to Yes. Press the Menu key. Click Save.
A TTY indicator appears in the device status section of the screen. To turn off TTY support, set the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers
Your BlackBerry device might support more than one phone number, or your device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You make calls from and receive calls to your active phone number. During a call, you can use your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.

Switch the active phone number
Verify that your BlackBerry device is connected to the wireless network. 1. 2. 3. 4. In the phone options, click General Options. Change the Active Line field. Press the Menu key. Click Save.

Phone options

Hide your phone number from contacts when you make calls
1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Restrict My Identity field to Always. Press the Menu key. Click Save.
Turn on dialing from the Lock screen
1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save.
Sort phone numbers or contacts on the Phone screen
1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. To sort contacts alphabetically by contact name, set the Phone List View field to Name. To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.
5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. 3. 4. 5. 6. In an application, press the Menu key. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
Stop ending calls when you insert your device in the holster
1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto End Calls field to Never. Press the Menu key. Click Save.
Answer calls automatically when you remove your device from the holster
1. 2. 3. 4. 5. In the phone, press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key.

Reset a call timer

1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save.

About telecoil mode

In telecoil mode, the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on telecoil mode

Verify that your BlackBerry device supports telecoil mode. For more information, contact your wireless service provider. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Hearing Aid Mode. Set the Mode Enabled field to Telecoil. Press the Menu key. Click Save.
The H-T telecoil indicator appears in the device status section of the screen.

Create an email message filter based on a contact or subject
1. In a message list, highlight an email message.
Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options.
6. Press the Menu key. 7. Click Save.
Options for email message filters
From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Click Options. Set the Importance field. Press the Menu key. Click Save.

Forward an MMS message

You cannot forward MMS messages that contain content that is copyright protected. 1. In an MMS message, press the Menu key. 2. Perform one of the following actions: Click Forward. Click Forward As. Click a message type.
Verify that wireless email reconciliation is turned on. 1. 2. 3. 4. 5. In a message list, highlight an email message. Press the Menu key. Click File. Highlight a message folder. Press the Menu key.

6. Click File.

1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. 4. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

MMS message attachments

Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file.
Attach an appointment to an MMS message
You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the list of meeting participants is not included in the attachment. 1. 2. 3. 4. 5. When composing an MMS message, press the Menu key. Click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue.
Save a media file from an MMS message
1. In an MMS message, press the Menu key. 2. Click one of the following menu items: Save Image Save Audio Save Ringtone Save Video Save Voice Note
Add an appointment to your calendar from an MMS message
1. 2. 3. 4. In an MMS message, highlight an iCalendar attachment. Press the Menu key. Click View Appointment. Press the Menu key.
5. Click Add To Calendar.
Add a contact to your address book from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight a vCard attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add Contact.
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save.
Request delivery notification or read notification for all MMS messages
1. In the device options, click MMS. 2. In the Notifications section, perform any of the following actions: To receive notification when MMS messages are delivered to the recipient, change the Confirm Delivery field to Yes. To receive notification when recipients open MMS messages, change the Confirm Read field to Yes. 3. Press the Menu key. 4. Click Save.

Create an AutoText entry

1. 2. 3. 4. 5. In the device options, click AutoText. Press the Menu key. Click New. In the Replace field, type the text to replace. In the With field, perform one of the following actions: Type replacement text. To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.
6. In the Using field, perform one of the following actions: To capitalize the entry exactly as you typed it, click Specified Case. To capitalize the entry according to the context, click SmartCase. 7. Set the language. 8. Press the Menu key. 9. Click Save.

Change an AutoText entry

1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Click the trackball. Click Save.

Delete an AutoText entry

1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Press the Menu key. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.
1. In the device options, click SMS. 2. Set the Disable AutoText field to Yes.
To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type , hold U and roll the trackball to the left until appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.

Prerequisites: Wireless data restoration
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Verify that your administrator has provided you with an enterprise activation password. Verify that your device is connected to the wireless network.

Delete all device data

Verify that you have a backup copy of your BlackBerry device data. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Wipe Handheld. To delete all third-party applications from your device, select the Include third-party applications check box. Click Continue. Type blackberry.
Empty the deleted items folder on your computer from your device
Verify that your BlackBerrydevice is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on. For more information, contact your administrator. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Reconciliation. Press the Menu key. Click Purge Deleted Items.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

Email messages are not being deleted over the wireless network
Try performing the following actions: If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Browser

Browser basics
About browser configurations
The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail.

View properties for a media file
1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key. Click Properties.
Songs, ring tones, videos, and voice notes

Play a media file

1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note.
Play a song or video on a web page
1. In the browser, click a link for a song or video. 2. Click Open.
Save a song or video from a web page
1. 2. 3. 4. In the browser, click a link for a song or video. Click Save. Type a name for the song or video. Click Save.

Record a voice note

1. 2. 3. 4. In the media application, click Voice Notes. Click Record. Click the record icon. Perform any of the following actions: To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon.

Shuffle songs

1. In the media application, click Music. 2. Perform one of the following actions: To shuffle all songs, click Shuffle Songs. To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle.

Pause a media file

When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon.
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball.
Play the next or previous song in a category
1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track.

Repeat a media file

1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Click a song, video, or voice note. Press the Menu key. Click Repeat.
To stop repeating a song, video, or voice note, press the Menu key. Click Repeat.

Search for a media file

1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, or voice note.
Switch applications during a song
1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing.

Download a ring tone

Verify that your wireless service provider supports this feature. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Tunes.

Amplify the volume

You can amplify the volume for songs, ring tones, and videos. 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Audio Boost field to On. Press the Menu key. Click Save.

Turn on GPS technology

Depending on your wireless service provider, the GPS options that appear on your BlackBerry device might differ slightly from the options that appear in this task. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click GPS. Change the GPS Services field to Location On. Press the Menu key. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.

Get your GPS location

1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
Prevent others from tracking your location
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your device.
In the device options, click Advanced Options. Click GPS. Change the Location Tracking field to No. Press the Menu key.
GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions: If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

Contacts

Contact basics

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Click the trackball. Click Save. key.
Add a contact from a message, call log, or web page
1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
Name a custom address book field
If you change the name of a custom address book field, it changes for all contacts. 1. 2. 3. 4. When adding or changing a contact, click the User1, User2, User3, or User4 field. Click Change Field Name. Type a name for the custom address book field. Press the Enter key.
You can synchronize custom address book fields on your BlackBerry device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

View a contact

In the address book, click a contact.

Change a contact

About roaming

In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider.
Verify the status of network connections and services
1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions: Verify that you have turned on the connection to the wireless network. If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
Power, battery, and memory

Turn off your device

Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. If you have not set your BlackBerry device to turn on and turn off automatically at specific times, hold the Power key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.
Set your device to turn on and turn off automatically
1. 2. 3. 4. 5. 6. 7. In the device options, click Auto On/Off. Set the Weekday field to Enabled. Specify the times when the BlackBerry device should turn on and off on weekdays. Set the Weekend field to Enabled. Specify the times when the device should turn on and off on weekends. Press the Menu key. Click Save.

Generate a random password
1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Press the Menu key. Click Random Password. Type the password information. Click the trackball. Click Save.
Set criteria for randomly generated passwords
1. In the password keeper, press the Menu key. 2. Click Options.
3. Set the random password fields. 4. Press the Menu key. 5. Click Save.
View a password in the password keeper
In the password keeper, click a password.
Change a password in the password keeper
1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Open. Change the password information. Click the trackball. Click Save.
Hide passwords in the password keeper
1. In the password keeper, press the Menu key. 2. Click Options. 3. Set the Show Password field to No. 4. Press the Menu key. 5. Click Save. To show passwords in the password keeper again, set the Show Password field to Yes.
Delete a password from the password keeper
1. In the password keeper, highlight a password. 2. Press the Menu key.

3. Click Delete.

Change the password keeper password
1. In the password keeper, press the Menu key. 2. Click Change Password.

Copy a password

1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.

Prevent password copying

1. 2. 3. 4. In the password keeper, press the Menu key. Click Options. Set the Allow Clipboard Copy field to No. Press the Menu key.
Set a limit for password attempts in the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Password Attempts field. Press the Menu key. Click Save.

Encryption

About content protection
Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.

Protect your device data

Verify that you have set a BlackBerry device password. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Content Protection field to Enabled. Press the Menu key. Click Save.

Connection permissions for third-party applications
USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Bluetooth: Set whether third-party applications can use Bluetooth connections. Phone: Set whether third-party applications can make calls or access call logs. Location (GPS): Set whether third-party applications can use your GPS location information. Company Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Carrier Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway).
Interaction permissions for third-party applications
Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry device, such as the device runtime store, the persistent store, or global events. Device Settings:
Set whether third-party applications can turn on or turn off your device or change device options, such as display options. Module Management: Set whether third-party applications can add or delete application modules or access module information such as an application name or version. Keystroke Injection: Set whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filters: Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party applications as a source for customized themes.
Data permissions for third-party applications
Email: Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry device. PIM: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology. Key Store: Set whether third-party applications can access certificates or keys in the key store on your device. Key Store Medium Security: Set whether third-party applications can access certificates or keys in the key store if your device caches the key store password.

Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Try performing the following actions: If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.
If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password.
Try performing the following actions: Verify that Bluetooth technology is turned on. Verify that your BlackBerry device is paired with the Bluetooth enabled device.
Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.

Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator.

Shortcuts

Phone shortcuts
To answer a call, press the Send key. To insert a plus sign (+) when typing a phone number, press the O key. To add an extension to a phone number, press the X key. Type the extension number. To set up speed dial for a contact, on the Home screen or in the phone, hold a key. To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key. To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again. To check your voice mail, hold 1. To type a letter in a phone number field, press the Alt key and the letter key. To view your contact list in the phone, hold the Send key. To switch phone numbers, in the phone, click your active phone number. Click a phone number.
Camera and video camera shortcuts
To take a picture, press the Right Convenience key. To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press N. To play the previous song in a category, press P. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press L. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1.

Message shortcuts

In a message To reply to a message, press R. To reply to all in an email message or a PIN message, press L. To forward a message, press F. To file a highlighted email message, press I. To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again. To move to the last cursor position after you close and reopen a received email message or PIN message, press G. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press C. To mark a message as opened or unopened, press the Alt key and U. To view received messages, press the Alt key and I. To view sent messages, press the Alt key and O. To view voice mail messages, press the Alt key and V. To view SMS text messages, press the Alt key and S. To view call logs, press the Alt key and P. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key.

View call logs in a message list
1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click Call Logging. Select an option for a call log type.
To hide call logs in a message list, select the None option.

Add notes to a call log

1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Click the trackball. Click Save.

Change call log notes

1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Click the trackball. Click Save.

Send a call log

1. 2. 3. 4. 5. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward.

Delete call log notes

1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. Click the trackball. Click Save.

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry device. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry device, you can only change call forwarding options for the active phone number. For more information, contact your wireless service provider.
Prerequisites: Call forwarding
Verify that your wireless service plan includes this service.

Forward calls

Verify that you have one or more call forwarding numbers. 1. In the phone, press the Menu key. 2. 3. 4. 5. 6. 7. Click Options. Click Call Forwarding. Press the Menu key. Click a call forwarding number. Press the Menu key. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackball.

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call forwarding is turned off. If you have more than one phone number associated with your device, you can make calls using the active phone number only.
I cannot make calls using a voice command
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
My device does not recognize names or numbers in voice commands
Try performing the following actions: Say the first name and the last name of your contact. If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Improve voice recognition of numbers.
I cannot check my voice mail
If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.

Voice dialing

Make a call using a voice command
If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.

A message or attachment does not appear or is truncated
Try performing the following actions: Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions: Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Wait for a short period of time. Your device receives long messages and attachments in sections. Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: Wait for a few seconds. The email message folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions: Verify that your email message filters are turned on. Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions: Verify that the file is a.vcf (vCard) file, an.ics (iCalendar) file, or a media file (for example, a.jpg,.gif, or.midi file). Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Typing

Typing basics

Type a symbol

To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachments

Attachment basics

About attachments

You can view several attachment types on your BlackBerry device, including.zip,.htm,.html,.doc,.dot,.ppt,.pdf,.wpd,.txt,.vcf, and.xls files. You can also view.bmp,.gif,.jpg,.png,.tif, and.wmf files, and play.wav and.mp3 files. If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message. You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you delete it from your device. To change attachments that you download, you can use third-party editing applications that are designed for use on BlackBerry devices. If Word to Go by DataViz is available on your device, you can use this application to change some document attachments. For more information about Word to Go, visit www.dataviz.com.

Open an attachment

Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. In a message, press the Menu key. If necessary, click Retrieve Attachment Information. Click Open Attachment. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, click an option.

Download an attachment

Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. 7. In a message, highlight an attachment. Press the Menu key. Click Download Attachment. Click Download. Highlight the folder that you want to save the attachment in. Press the Menu key. Click Select Folder.
Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download.
Open a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In an attachment, click a link. 2. Click Retrieve. To return to the attachment, press the Escape key.

View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info.
Set font options for an attachment
1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Options. Set the font fields. Press the Menu key. Click Save.
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2. Click Find. 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next.

Document attachments

Open a password-protected.pdf file attachment
Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password protected document" message appears, press the Escape key. 2. Press the Menu key. 3. Click Password. 4. 5. 6. 7. Type the password. Press the Enter key. Click Retrieve. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key. 2. Click Show Changes. To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents. 1. In a document, press the Menu key. 2. Click Table of Contents. To move to a specific heading, click a heading.

Spreadsheet attachments

Move to a specific cell
1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball.
View the content of a cell
In a spreadsheet cell, click the trackball.
View a list of worksheets
1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet.

Switch worksheets

1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions: To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save.

Prerequisites: Wireless data restoration
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Verify that your administrator has provided you with an enterprise activation password. Verify that your device is connected to the wireless network.

Delete all device data

Verify that you have a backup copy of your BlackBerry device data. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. In the device options, click Security Options. 2. 3. 4. 5. 6. 7. Click General Settings. Press the Menu key. Click Wipe Handheld. To delete all third-party applications from your device, select the Include third-party applications check box. Click Continue. Type blackberry.
Empty the deleted items folder on your computer from your device
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on. For more information, contact your administrator.
In a message list, press the Menu key. Click Options. Click Email Reconciliation. Press the Menu key.
5. Click Purge Deleted Items.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions: If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network

About browser views

You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages. You can also set the default browser view so that your BlackBerry device selects the most appropriate browser view automatically.

Switch browser views

1. On a web page, press the Menu key. 2. Click Column View or Page View.

Zoom in to a web page

Verify that you are viewing the web page in Page view.
On a web page, click the trackball. To zoom out from the web page, press the Escape key.
Move back or forward a web page
1. On a web page, press the Menu key. 2. Click Back or Forward.
Move through a web page line by line
1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode.

Refresh a web page

1. On a web page, press the Menu key. 2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key. 2. Click Stop.
View a list of web pages you visited recently
1. On a web page, press the Menu key.

2. Click History.

Return to the home page
1. On a web page, press the Menu key. 2. Click Home.

Close the browser

1. In the browser, press the Menu key. 2. Click Close.
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key. 2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste.

Browser security

About TLS
The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Press the Menu key. Click Save.

TLS options

TLS Default: Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.
Allow HTTP Redirections: Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only: Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Prompt for Domain Name: Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to. Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Cert: Specify the certificate that your browser uses to authenticate with content servers.

Turn off browser push

1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.
4. Press the Menu key. 5. Click Save.

Browser push options

Process MDS: Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.
To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page To switch between Column view and Page view, press Z. To move to a specific web page, press G. To return to the home page, press H. To open the bookmark list, press K. To add a bookmark, press A. To view a list of web pages that you have visited recently, press I. To refresh a web page, press R.
To view the web page address for a link, highlight a link. Press L. To view the web page address for a web page, press P. To save a web page to a message list, press S. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press U. To view the banner, press U. To open the browser options, in the browser, press O. To hide the browser, press D. Navigate a web page To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a web page, press T. To move to the bottom of a web page, press B.

Browser troubleshooting

No browser is available on my device
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes this service.

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications.
1. In the address book, task list, or memo list, press the Menu key.
Click Filter. Highlight a category. Press the Menu key. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Task list options

1. 2. 3. 4. 5. 6. In the address book or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save.
View tasks in the calendar
1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes. Press the Menu key. Click Save.
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options.
If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
View the number of tasks or memos stored on your device
1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device.

Memo basics

Create a memo
1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save.

Change a memo

1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save.
You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

Conversations

Start a conversation
1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Start Conversation. Type a message. Press the Enter key.

Open a conversation

Conversations appear in the conversation list and in the main message list. 1. In BlackBerry Messenger, in the conversation list, highlight a contact.

2. Click the trackball.

Add an emoticon
1. When composing a message, press the Symbol key twice. 2. Click an emoticon.

Send a file to a contact

1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Send a File. 3. Navigate to a folder that contains pictures or audio files. 4. Click a file.

Ping a contact

When you ping a contact, the contact's BlackBerry device vibrates. 1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact.

Turn off ping vibration

1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click Options. Change the Vibrate When Receiving a Ping field to No. Press the Menu key. Click Save.
To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes.
Prevent conversations from appearing in the main message list
1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click Options. Change the Show Conversations in Message List field to No. Press the Menu key. Click Save.
To view conversations in the main message list again, change the Show Conversations in Message List field to Yes.

Start a conference

1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Invite. 3. In the drop-down list, click a contact. 4. Click OK.
Copy a conversation history
When you copy a conversation history, you can paste it into other BlackBerry device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.
Clear a conversation history
1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Clear History.

End a conversation

1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click End Conversation.

Change your display name

1. 2. 3. 4. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click Edit My Info. Type a display name. Click OK.

Availability

Change your availability status
1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, press the Menu key. Click My Status. Click Available or Unavailable. Type a message that contacts can see when they view your contact information. Click OK.

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