User Guide

BlackBerry 8100 Smartphone
SWD-280430-0211022727-001

Contents

BlackBerry basics........11 About typing input methods.......11 Type text using SureType technology.......11 Switch typing input methods.......11 Switch applications........ 12 Assign an application to a Convenience key......12 Set owner information....... 12 Turn on standby mode....... 12 About links........12 Create a link for a PIN.......13 BlackBerry basics shortcuts....... 13 BlackBerry basics troubleshooting.......13 Shortcuts.......15 BlackBerry basics shortcuts....... 13 Phone shortcuts........15 Camera shortcuts.......15 Media shortcuts........16 Message shortcuts.......16 Typing shortcuts........17 Search shortcuts........ 17 Attachment shortcuts.......18 Browser shortcuts........18 Map shortcuts.......18 Calendar shortcuts.......19 Phone........ 21 Phone basics........21 Emergency calls........23 Volume........23 Voice mail........24 Speed dial........24 Conference calls........25 Caller ID........26 Call logs.......27 Call waiting........28 Call forwarding........29 Call blocking........31 Fixed dialing........32 Smart dialing........33
TTY support........34 Multiple phone numbers.......35 Phone options.......35 Phone shortcuts........15 Phone troubleshooting.......37 Voice dialing.......41 Make a call using a voice command.......41 Dial an extension using a voice command......41 Check your phone number using a voice command......41 Check the wireless coverage level using a voice command.....41 Check the battery power level using a voice command......41 Change the voice dialing language......41 Turn off choice lists for voice commands......42 Turn off voice prompts.......42 Set playback options for voice dialing......42 Set the matching sensitivity level for voice commands......42 Improve voice recognition of numbers.......43 Voice dialing troubleshooting.......43 Camera........45 Take a picture........45 Zoom in to or out from a subject....... 45 View the number of remaining pictures......45 Record a video........45 View the amount of memory available for recording videos.....46 Camera options........46 Camera shortcuts.......15 Camera troubleshooting.......47 Media........ 49 Transferring and downloading media files......49 Playing media files and recording voice notes......51 Managing media files.......53 Viewing pictures........57 Managing pictures.......58 Media card options........60 Media shortcuts........16 Media troubleshooting.......62 Messages........65 Message basics........65
Email messages........70 PIN messages.......77 SMS text messages........78 MMS messages.......81 Message list options........85 Message shortcuts.......16 Message troubleshooting.......90 Typing........93 Typing basics........93 Typing input methods.......95 Spelling checker.......96 Custom dictionary.......98 AutoText........99 Typing shortcuts........17 Typing troubleshooting.......101 Search.......103 Messages, attachments, and web pages.......103 Organizer data........105 Search shortcuts........17 Attachments.......107 Attachment basics........107 Document attachments.......109 Spreadsheet attachments.......109 Media attachments.......110 Presentation attachments........111 vCard contact attachments.......112 Attachment shortcuts.......18 Attachment troubleshooting......113 Synchronization........115 About synchronization........115 Reconcile email messages over the wireless network......115 Delete email messages over the wireless network......115 Prerequisites: Wireless data synchronization......116 Synchronize organizer data over the wireless network......116 About synchronization conflicts.......116 Manage email reconciliation conflicts.......116 Manage data synchronization conflicts......117 About backing up and restoring device data......117
Prerequisites: Wireless data restoration.......117 Delete all device data.......117 Empty the deleted items folder on your computer from your device......117 Synchronization troubleshooting.......118 Browser........121 Browser basics.......121 Browser bookmarks........125 Web feeds........127 Browser options.......129 Browser security........132 Browser push.......134 Browser shortcuts........18 Browser troubleshooting.......136 Applications.......137 Add an application.......137 View properties for an application......137 Delete a third-party application.......137 Receive a device password prompt before you add an application.....137 View the size of an application database......137 About upgrading the BlackBerry Device Software......138 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.....138 Upgrade the BlackBerry Device Software......138 Return to the previous version of the BlackBerry Device Software.....138 Delete the previous version of the BlackBerry Device Software.....139 Application troubleshooting......139 Maps........141 Map basics.......141 Navigation........142 Maps bookmarks........143 Map options........144 Map shortcuts.......18 Maps troubleshooting........146 GPS technology........147 About GPS technology........147 Get your GPS location........147 Prevent others from tracking your location.......147 GPS technology troubleshooting.......147

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. 2. 3. 4. 5. 6. In an application, press the Menu key. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
Stop ending calls when you insert your device in the holster
1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto End Calls field to Never. Press the Menu key. Click Save.
Answer calls automatically when you remove your device from the holster
1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save.

Reset a call timer

1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as your active phone number.
My phone number appears as Unknown in the phone
Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry device uses to make and receive calls.
I cannot make calls using a voice command
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Reply to a message

1. In a message, click the trackball.
2. Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected. 1. In a message, press the Menu key. 2. Perform one of the following actions: Click Forward. Click Forward As. Click a message type.

Resend a message

1. In a sent message, press the Menu key. 2. Perform one of the following actions: To change the message, click Edit. Change the message. Click the trackball. Click Send. To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. To resend the message without changing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network. A clock icon should appear beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete.

Managing messages

Open a message
If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Save a message

1. In a message, press the Menu key. 2. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
In a message list, perform one of the following actions: Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.
View an address instead of a display name
1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.
View messages in a specific folder
You can view email messages and MMS messages in a specific folder. 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder.

Delete a message

1. In a message, press the Menu key. 2. Click Delete.

Delete multiple messages

In a message list, perform one of the following actions: To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackball up or down. Release the Alt key. Press the Menu key. Click Delete Messages. To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Create an email message filter
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save.
Create an email message filter based on a contact or subject
1. 2. 3. 4. 5. 6. 7. In a message list, highlight an email message. Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save.
Options for email message filters
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Filters. 4. Select the check box beside an email message filter.
Change an email message filter
1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key.

1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Edit. Change the word.

7. Click the trackball.

Delete a word from the custom dictionary
1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete.

Custom dictionary

About the custom dictionary
If you type a word or letter combination that your BlackBerry device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary. Your device deletes words from the custom dictionary if you do not use them.
Add a custom dictionary item
1. In the device options, click Custom Dictionary. 2. 3. 4. 5. 6. Press the Menu key. Click New. Type a word or letter combination. Click the trackball. Click Save.
Change a custom dictionary item
1. 2. 3. 4. 5. In the device options, click Custom Dictionary. Click a custom dictionary item. Change the custom dictionary item. Click the trackball twice. Click Save.
Delete custom dictionary items
1. In the device options, click Custom Dictionary. 2. Perform one of the following actions:
To delete one custom dictionary item, highlight an item. Press the Menu key. Click Delete. To delete all custom dictionary items, press the Menu key. Click Clear Custom Dictionary.
Stop adding items to the custom dictionary automatically
1. 2. 3. 4. 5. 6. In the device options, click Language. Click Input Options. Clear the Auto Word Learning check box. Change the Learn Words From Email Messages field to Off. Press the Menu key. Click Save.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the Use Address Book as Data Source field to Off. Press the Menu key. Click Save.

AutoText

About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions: If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Browser

Browser basics

GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions: If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window.
If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

Contacts

Contact basics

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Press the Menu key. Click Save. key.
Add a contact from a message, call log, or web page
1. 2. 3. 4. 5. 6. In a message, a call log, or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
Name a custom address book field
If you change the name of a custom address book field, it changes for all contacts. 1. 2. 3. 4. When adding or changing a contact, click the User1, User2, User3, or User4 field. Click Change Field Name. Type a name for the custom address book field. Press the Enter key.
You can synchronize custom address book fields on your BlackBerry device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
Add a pause or a wait to a phone number
1. 2. 3. 4. 5. After typing the main part of a phone number in a phone number field, press the Menu key. Click Add Pause or Add Wait. Type the additional numbers. Press the Menu key. Click Save.

View a contact

In the address book, click a contact.

Change a contact

1. In the address book, highlight a contact. 2. 3. 4. 5. 6. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save.

Delete a contact

1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete.
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key. 2. Click Lookup. 3. Type part or all of a contact name. 4. Click the trackball.
1. In the address lookup results, highlight a contact. 2. Press the Menu key.
3. Perform one of the following actions: To add a contact to your address book, click Add. To add all the contacts, click Add All. To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup.

Create a category for contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key. 2. 3. 4. 5. 6. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key.
Categorize a contact, task, or memo
1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save.
Sort contacts, tasks, or memos by category
1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. 2. 3. 4. 5. When changing a contact, task, or memo, press the Menu key. Click Categories. Clear the check box beside the category. Press the Menu key. Click Save.

Delete a category

1. 2. 3. 4. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key.
5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Mailing lists

About mailing lists
You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer.

Create a mailing list

1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, press the Menu key. Click New Group. Type a name for the mailing list. Press the Menu key. Click Add Member. Click a contact. To add another contact, repeat steps 4 to 6. Press the Menu key. Click Save Group.

Change a mailing list

1. 2. 3. 4. 5. In the address book, highlight a mailing list. Press the Menu key. Click Edit Group. Click a contact. Click one of the following menu items: Add Member Change Member Delete Member
6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your address book.

View a mailing list

In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group.

Multiple address books

About multiple address books
If your BlackBerrydevice is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device. For more information, contact your wireless service provider.

Delete a paired Bluetooth enabled device
Verify that your BlackBerry device is not connected to the Bluetooth device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the Address Book Transfer field. Press the Menu key. Click Save.
To share contacts with Bluetooth enabled devices again, change the Address Book Transfer field to All Entries.

Restrict outgoing calls

1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save.
Make your BlackBerry device discoverable
1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save.
Change the pairing name for your BlackBerry device
1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. In the Device Name field, type a name for your BlackBerry device. Press the Menu key. Click Save.
Turn off Bluetooth connection notification
1. In the device options, click Bluetooth. 2. 3. 4. 5. 6. Press the Menu key. Click Options. Change the LED Connection Indicator field to Off. Press the Menu key. Click Save.
To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On.
Turn off the prompt that appears when connecting or pairing
1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save.
To turn on the prompt again, set the Trusted field to No.
Turn off a Bluetooth profile
1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Clear the check box beside one or more Bluetooth profiles. Press the Menu key. Click Save.

Switch themes

1. In the device options, click Theme. 2. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry device. 1. In the device options, click Theme. 2. Highlight a theme.
3. Press the Menu key. 4. Click Delete.

Download a theme

Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes.

Display troubleshooting

My device screen turns off
When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.

Language

Change the display language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save.

Add a display language

You can add a display language using the application loader tool of the BlackBerry Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry Desktop Software Online Help.
Delete a display language
In the setup wizard, complete the instructions on the Language Removal screen.
Turn off the shortcut for switching typing input languages
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Use Input Method Shortcut field to No. Press the Menu key. Click Save.
To turn on the shortcut for switching typing input languages, change the Use Input Method Shortcut field to Yes. To receive notification when you switch typing input languages, change the Notify me field to Yes.
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language. 2. Change the Voice Dialing Language field. 3. Press the Menu key. 4. Click Save.

Language troubleshooting

Some characters do not appear correctly on my device

Delete a password from the password keeper
1. In the password keeper, highlight a password. 2. Press the Menu key.

3. Click Delete.

Change the password keeper password
1. In the password keeper, press the Menu key. 2. Click Change Password.

Copy a password

1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.

Prevent password copying

1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Allow Clipboard Copy field to No. Press the Menu key. Click Save.
Set a limit for password attempts in the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Password Attempts field. Press the Menu key. Click Save.

Encryption

About content protection
Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.

Protect your device data

Verify that you have set a BlackBerry device password. 1. In the device options, click Security Options. 2. 3. 4. 5. Click General Settings. Change the Content Protection field to Enabled. Press the Menu key. Click Save.

1. 2. 3. 4. 5. 6. 7. 8.

In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Revoke. Click Yes. Change the Reason field. Click OK.
To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold.
Certificate revocation reasons
Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization. Superseded: A new certificate is replacing an existing certificate. Cessation of Operation: The certificate subject no longer requires the certificate. Certificate Hold: You want to revoke the certificate temporarily.

Certificate options

Change the display name for a certificate
1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Change Label.
6. Type a display name for the certificate. 7. Click OK.
Add an email address to a certificate
1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Associate Addresses. Click the trackball. Click Add Address. Perform one of the following actions: Click a contact. Click Use Once. Type an email address. Click the trackball.
9. Press the Menu key. 10. Click Save.
Turn off the display name prompt that appears when you add a certificate to the key store
1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Press the Menu key. Click Options. Change the Prompt for Label field to No. Press the Menu key. Click Save.
When you add a certificate, your BlackBerry device uses the certificate subject as the name for the certificate.
Turn off the fetch status prompt that appears when you add a certificate to the key store

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Certificate Status Check field. Press the Menu key. Click Save.
If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Store the pass phrase for your smart card in the device memory
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the PIN Caching field to Enabled. Press the Menu key. Click Save.
Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password.
Turn off notification for smart card connections
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the LED Session Indicator field to Disabled. Press the Menu key. Click Save.
To turn on notification for smart card connections, change the LED Session Indicator field to Enabled.

Software tokens

About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Change the PIN for a software token on your device
1. 2. 3. 4. In the device options, click Security Options. Click Software Tokens. Click a software token. Click Specify PIN.

About PGP keys

You can use PGP keys if you install the PGP Support Package for BlackBerry devices. For more information, see the user guide supplement for the PGP Support Package for BlackBerry devices.
About security self-tests
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry device. The tests should run automatically when your device restarts.

Verify security software

1. In the device options, click Security Options. 2. Click General Settings. 3. Press the Menu key. 4. Click Verify Security Software.

Getting Started Guide

BlackBerry Pearl 8100 Smartphone
MAT-18387-001 | PRINTSPEC-016 SWD-354911-0228114902-001 | RBE41GW

Contents

Welcome to BlackBerry!....3 Set up your device.....5 Insert the SIM card and battery....5 Charge the battery....7 Complete the setup wizard.....8 Learn the basics.... 13 Move around the screen....14 Open a menu.....15 Typing basics.....16 Applications.....19 Home screen status indicators....20 Message list status indicators....20 Phone status indicators....21 Calendar status indicators.... 21 Camera status indicators....21 Wireless coverage indicators.....22 Start using your device....23 Make a call.....23 Send an email message.....23
Send an SMS text message....24 Add a contact.....24 Take a picture......25 Visit a web page.....25 Schedule an appointment....26 Pair with a Bluetooth enabled device....26 About using your device with a computer...27 About switching devices....29 Transfer a file between your device and your computer using the Roxio Media Manager.30 Synchronize data between your device and your computer...30 Insert a media card.....31 Find more information.....32 Troubleshooting.....33 I cannot connect to a wireless network....33 I cannot associate my device with an email address...33 I do not know which email setup option to select in the setup wizard.. 34 I cannot send or receive messages....35 I cannot make or receive calls.... 36 Legal notice.....39

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry Pearl smartphone is easy. Simply verify that your SIM card and battery are inserted in your device, charge the battery, and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the SIM card and battery
Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry device. Depending on your wireless service provider, you might need a PIN code for your SIM card. For more information, contact your wireless service provider. Press the release button for the battery cover. Slide off the battery cover. If the battery is inserted, remove the battery. If your SIM card is already inserted, proceed to step 11. Slide the door of the SIM card holder toward its hinges to unlock it. Open the door of the SIM card holder. Remove the SIM card from any packaging. Place the SIM card into the holder so that the metal contacts on the SIM card face down and the cutoff corner of the SIM card points toward the bottom of your device. 9. Close the door of the SIM card holder so that it holds the SIM card flat. 10. Slide the door of the SIM card holder away from its hinges to lock it. 11. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. 1. 2. 3. 4. 5. 6. 7. 8.
12. Slide the battery cover back onto the device. If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the SIM card
Figure 3. Insert the battery

Charge the battery

1. Connect the small end of the travel charger cable to the USB port on the side of your BlackBerry device. 2. If necessary, perform one of the following actions: Insert the plug blade attachment into the power adapter. Fold down the plug blades on the power adaptor. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 4. Connect the travel charger cable to your device

Figure 5. Insert the plug blade attachment or fold down the plug blades (if necessary)
If you have installed the BlackBerry Desktop Software, you can use the USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer" topic.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry device, and set up one or more email addresses.

1. 2. 3. 4. 5. 6.

In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard. Click (press) the trackball. Read the setup wizard introduction. Roll the trackball to highlight Next. Click the trackball. Complete the instructions on the screen.
Note: If the setup wizard dialog box does not appear automatically, on the Home screen, press the key. Click Setup Wizard.
Figure 6. Setup wizard screen
About email setup options
If you have not already set up an email address, you can use one of following options to set up email. Depending on your wireless service provider, the available options might vary.
BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. This option is most common for individual users. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook work email account, IBM Lotus Notes work email account, or Novell GroupWise work email account and to take advantage of advanced capabilities for wireless data synchronization. If your administrator has provided you with an activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an activation password, contact your administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive email messages.

Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. Click Next. 2. Click Next.

3. 4. 5. 6.

If necessary, click Update Now. If necessary, click Create New Account. To accept the terms of the license agreement, select the Yes option. Click I Agree. If necessary, type a login user name and password of your choice. Type the password using the multi-tap input method. Click Next. Record your user name and password in a safe place. 7. Complete the instructions on the screen. Use the multi-tap input method to type a password.

Learn the basics

Move around the screen
To open the application list, press the key on the Home screen. To move the cursor in any direction and highlight items, roll the trackball. To select an item or follow a link, click the trackball. To change the value in a field, click a field. Click a value. To move back a screen, press the key. key.
To return to the Home screen, press the

Figure 7. Home screen

Figure 8. Application list
Figure 9. Move around the screen

Open a menu

To open a menu of all the available actions for a highlighted item in an application, press the key. If you click an item with more than one common available action, a short menu of these available actions appears. To view more available actions for the highlighted key or click Full Menu. item, press the To close a menu, press the key.

Figure 10. Full menu

Figure 11. Short menu

Typing basics

About typing input methods
You can type on your BlackBerry device using the SureType input method or the multitap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list.

When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields.
Type text using SureType technology
1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.
Type text using multi-tap
To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice.

Typing indicators

multi-tap input mode Shift mode number lock mode typing input language Alt mode

Typing tips

To capitalize a letter, hold the letter key until the capitalized letter appears or press the key and the letter key. To type the alternate character on a key, press the For example, to type a question mark (?), press the key and the character key. key and. key
To type a symbol, press the key. To view more symbols, press the again. Type the letter that appears below the symbol.
To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a character. For example, to type , hold and roll the trackball to the left until is highlighted. Click the trackball. To turn on NUM lock, hold the lock, press the key. key and press the key. To turn off NUM

Applications

Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started. Click Setup Wizard to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Email Settings to set up one or more email addresses or change BlackBerry Internet Service email options. Click Browser to visit web pages or view the browser bookmark list. Click Call Log to make a call or view a list of recent calls. Click Camera to take a picture. Click Media to view saved songs, ring tones, videos, or pictures. Click Messages to view a list of your messages. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Address Book to view your contact list or add a new contact.

Click Help to view the user guide for your device.
Home screen status indicators
alarm set unopened message count missed calendar reminder voice mail message Bluetooth technology is turned on missed call count sending data receiving data roaming paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message MMS message sent message message is sending message not sent

Phone status indicators

missed call placed call received call
Calendar status indicators
reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed
Wireless coverage indicators
Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a highspeed data connection. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. You can use the phone and send and receive SMS text messages.
You can only make emergency calls. Your connection to the wireless network is turned off. You are not in a wireless coverage area.

Start using your device

Make a call
1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.
5. Press the 6. Click Send.

Send an SMS text message

1. In a message list, press the key. 2. Click Compose SMS. 3. Perform one of the following actions: If the contact is not in your address book, click Use Once. Type an SMS phone number (include the country code and area code). Click the trackball. If the contact is in your address book, click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send.

Add a contact

1. In the address book, press the 2. Click New Address. 3. Type the contact information. 4. Press the Menu key. key.

For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

System requirements

Intel compatible 486 or higher computer that is compliant with USB 1.1 or later Microsoft Windows 2000, or later BlackBerry User Tools CD available USB port
Install the BlackBerry Desktop Software
1. 2. 3. 4. 5. Verify that your BlackBerry device is not connected to your computer. Insert the BlackBerry User Tools CD into the CD drive on your computer. Click BlackBerry Desktop Software. Complete the instructions on the screen until the Setup Type screen appears. On the Setup Type screen, perform one of the following actions: If you do not want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Typical option. Click Next.
If you want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Custom option. Click Next. In the Certificate Synchronization drop-down list, click This feature, and all subfeatures, will be installed on local hard drive. 6. Complete the instructions on the screen. 7. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device. 8. Connect the larger end of the USB cable to the USB port on your computer. If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

About switching devices

You can import data from your current BlackBerry device, Palm device, or Windows Mobile powered device to your new BlackBerry device using the switch device wizard tool of the BlackBerry Desktop Manager. For more information about switching devices, see the BlackBerry Desktop Software Online Help.

Switch devices

Verify that you have installed the most recent version of the BlackBerry Desktop Software. 1. Connect your current device to your computer. 2. Open the BlackBerry Desktop Manager.
3. Click Switch Device Wizard. 4. Click Start. 5. Complete the instructions on the screen. If you are switching from a BlackBerry device that is associated with the BlackBerry Internet Service, on your new BlackBerry device, in the setup wizard, open the email setup screen. Update your device PIN.
Transfer a file between your device and your computer using the Roxio Media Manager
1. 2. 3. 4. Connect your BlackBerry device to your computer. On your computer, open the BlackBerry Desktop Manager. Double-click Media Manager. Drag a file or folder from one location to another.

For more information about transferring and managing media files, see the online help that is available in the Roxio Media Manager.
Synchronize data between your device and your computer
1. Connect your BlackBerry device to your computer. 2. Open the BlackBerry Desktop Manager.
3. Click Synchronize. 4. Select the check box beside one or more actions. 5. Click Synchronize.

Insert a media card

Use a microSD media card to extend the memory available on your BlackBerry device for storing media files such as songs, ring tones, videos, or pictures. The media card might be sold separately from your device. Turn off your device. Press the release button for the battery cover. Slide off the battery cover. Remove the battery. Slide the door of the media card holder toward its hinges to unlock it. Open the door of the media card holder. Place the media card into the slots in the door of the media card holder so that the metal contacts on the media card align with the metal contacts on your device when the door of the media card holder is closed. 8. Close the door of the media card holder. 9. Slide the door of the media card holder away from its hinges to lock it. 1. 2. 3. 4. 5. 6. 7.
Figure 12. Insert the media card

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu. To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com. To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Troubleshooting

I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network.

I cannot associate my device with an email address
Try performing the following actions: On the email setup screen, verify that you have typed all the email address information correctly. To type your password, use the multi-tap input method. Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider. If you are trying to add a Microsoft Outlook or IBM Lotus Notes work email address to your BlackBerry device, in a browser on your computer, log in to the email setup web site using the web page address provided by your wireless service
provider and add the work email address. To log in, you must have a login user name and password. You can create a login user name and password in the setup wizard on the email setup screen.
I do not know which email setup option to select in the setup wizard
Select the I want to create or add an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup screen appears on your BlackBerry device. On this screen, you can create a new email address for your device or associate your device with an existing, supported email address. Select the I want to use a work email account with a BlackBerry Enterprise Server option if a system administrator has provided you with a password that you can use to activate your device over the wireless network. If you select this option, an Enterprise Activation screen appears. On this screen, you can type your work email address and the password provided by your system administrator to activate your device. Select the I want to skip email setup option if any of the following situations apply: A representative from the store where you bought your device has already helped you to set up your email address. You have already visited the email setup web site using a browser on your computer and have set up an email address.
You have an existing email account and have access to a BlackBerry Enterprise Server, but your system administrator has not provided you with a password that you can use to activate your device over the wireless network. For more information about setting up email for your device, contact your system administrator. You have a Microsoft Outlook (Workgroup installation) email account on a Microsoft Exchange Server Version 5.5 or later and you want to use the BlackBerry Desktop Redirector to forward email messages to your device.

I cannot send or receive messages
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host key. Click Register Now. Routing Table. Press the
If you switched devices, verify that you have switched email service to your new device. To switch email service to your new device, in the setup wizard, open the email setup screen. If you created a user name and password when you set up key. Click email on your device, type your login information. Press the Change Device. If you did not create a user name and password when you set up email, complete the instructions on the screen. If the menu item for sending a message does not appear, verify that you have added an email address or a PIN for your contact. Resend the message. Open the message. Press the key. Click Resend. If you use email message filters, verify that the options for email message filters are set correctly.
I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off.

If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as your active phone number.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its
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