Getting Started Guide

BlackBerry Storm 9530 Smartphone
LANG-001 | PRINTSPEC-016 SWD-595321-1112074336-001 | RBW71CW

Contents

Welcome to BlackBerry!....3 Set up your device.....5 Insert the battery.....5 Charge the battery.....6 Complete the setup wizard.....8 Learn the basics.....11 Move around the screen....12 Applications......12 Move between screens.....14 Open a menu.....14 Change your screen orientation....14 About the SurePress touch screen....15 Typing basics.....15 Home screen status indicators....18 Message list status indicators.....19 Phone status indicators....19 Calendar status indicators.....20 Camera status indicators.....20 Wireless coverage indicators....20
Start using your device....23 Make a call.....23 Send an email message.....23 Send an SMS text message....24 Take a picture......24 Record a video......25 Visit a web page.....25 Schedule an appointment....26 Pair with a Bluetooth enabled device....26 About using your device with a computer...27 About switching devices....29 Synchronize data between your device and your computer...30 Insert a media card.....30 About connecting to a GSM or UMTS network....31 Insert the SIM card and battery....32 Find more information.....34 Carry your device....35 Troubleshooting.....37 I cannot connect to a wireless network....37 I cannot associate my device with an email address...37 I cannot make or receive calls.....37 Legal notice.....39

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry Storm smartphone is easy. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the battery
1. Slide up the release buttons for the battery cover and lift off the battery cover. 2. Insert the battery so that the metal contacts on the battery align with the metal contacts on your BlackBerry device. 3. Slide the metal notches at the top of the battery cover into the slots at the top of the device. 4. Push down the battery cover so that it clicks into place. If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the battery
Figure 3. Replace the battery cover

Charge the battery

1. Connect the small end of the travel charger cable to the micro-USB port on the side of your BlackBerry device. 2. If necessary, perform one of the following actions: Insert the plug blade attachment into the power adapter.
Fold down the plug blades on the power adapter. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 4. Connect the travel charger cable to your device
Figure 5. Insert the plug blade attachment or fold down the plug blades (if necessary)
You can use the USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer" topic.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry device, and set up one or more email addresses. 1. On the Welcome screen, read the setup wizard introduction. 2. Click Continue. 3. Complete the instructions on the screen. Note: If the Welcome screen does not appear automatically, on the Home screen, press the key. In the Setup folder, click Setup Wizard.
About email setup options
If you have not already set up an email address, you can use one of following options to set up email. Depending on your wireless service provider, the available options might vary. BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. This option is most common for individual users. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device. BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook work email account, IBM Lotus Notes work email account, or Novell GroupWise work email account and to take advantage of advanced capabilities for wireless data synchronization. If your administrator has provided you with an activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an activation password, contact your administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive email messages.

Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. Click Next. 2. Click Next. 3. If necessary, click Update Now. 4. If necessary, click Create New Account. 5. To accept the terms of the license agreement, select the Yes option. Click I Agree. 6. If necessary, type a login user name and password of your choice. Click Next. Record your user name and password in a safe place. 7. Complete the instructions on the screen.

Learn the basics

Move around the screen
To select an item, click (press) the item. To scroll down, slide your finger up. To scroll up, slide your finger down. To highlight an item, touch the screen lightly.
For more information about SurePress touch screen navigation, see the setup wizard on your BlackBerry device.

Applications

By default, a select number of applications appear on the Home screen. To view more applications on the Home screen, press the key. Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started.

Figure 6. Home screen

Click Setup Wizard in the Setup folder to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Email Settings in the Setup folder to set up one or more email addresses or change BlackBerry Internet Service email options. Click Browser to visit web pages or view the browser bookmark list. Click Camera to take a picture. Click Video Camera in the Applications folder to record a video. Click Media to view saved songs, ring tones, videos, or pictures. Click Messages to view a list of your messages. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Contacts to view your contact list or add a new contact. Click Help to view the user guide for your device.

Move between screens

To move back a screen, press the To return to the Home screen, press the key. key.

To move to the next item, slide your finger to the left quickly. To move to the previous item, slide your finger to the right quickly. For more information about touch screen navigation, see the setup wizard on your BlackBerry device.

Open a menu

To open a menu in any application to access options and available actions, press key. the To close a menu, press the key.
Change your screen orientation
To switch between portrait view and landscape view, turn your BlackBerry device sideways.

Figure 7. Portrait view

Figure 8. Landscape view
About the SurePress touch screen
The innovative SurePress touch screen on your BlackBerry device SurePress combines a traditional touch screen experience with a responsive click technology. When you type or click items on the screen, the SurePress touch screen is designed to give you tactile feedback, providing you with a familiar computer-style experience.

Typing basics

About typing
When you need to type, your BlackBerry device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device.
If you are using your device in portrait view, you can switch between the SureType technology keyboard and the multi-tap keyboard. These keyboards show more than one letter on each key. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout. SureType technology is designed to predict words as you type them. If you are using your device in landscape view, you can type on a keyboard that uses a computer-style letter layout with one letter on each key.
Switch typing input methods when typing
To perform this task, you must be using your device in portrait view. 1. Press the Menu key. 2. Click Enable Multitap or Enable SureType.
Type text using SureType technology
To perform this task, you must be using your device in portrait view. 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item.
To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.
Type text using multi-tap
To perform this task, you must be using your device in portrait view. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times.

Typing indicators

multi-tap input mode Shift mode number lock mode typing input language Alt mode

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears.
To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. To place the cursor within text, click the screen. To move the cursor one character at a time, touch the screen near the cursor until the cursor changes from a solid box to an outlined box. Slide your finger to move the cursor. To cut or copy text and paste it into another application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. To change the typing input language quickly when you are using your BlackBerry device in landscape view, click the globe icon. Click an input language.
Home screen status indicators
alarm set missed call count
unopened message count missed calendar reminder voice mail message Bluetooth technology is turned on
sending data receiving data roaming paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message filed message MMS message sent message message is sending message not sent draft message

Phone status indicators

missed call received call

placed call

Calendar status indicators
reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed
Wireless coverage indicators
Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device.
You can use the phone, send and receive email messages, PIN messages, MMS messages and SMS text messages. You can use the phone and send and receive email messages or use the browser simultaneously. You can use the phone, send and receive email messages, PIN messages, MMS messages, SMS text messages, and use the browser with a highspeed data connection. You can use the phone, send and receive email messages, PIN messages, MMS messages, SMS text messages, and use the browser. You can use the phone and send and receive SMS text messages.

You can only make emergency calls. Your connection to the wireless network is turned off. You are not in a wireless coverage area.

Start using your device

Make a call
1. In the phone application, perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.
5. Press the 6. Click Send.

Send an SMS text message

You can send an SMS text message to up to ten recipients. 1. In a message list, press the key. 2. Click Compose SMS. 3. In the To field, perform one of the following actions: Type an email address. Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send.

Take a picture

1. In the camera, if necessary, perform the following actions: To zoom in to or out from a subject, slide your finger up or down.
To lock the focus on a subject, press the Right Convenience key halfway. 2. To take a picture, click the camera icon. Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry device to save more pictures.

Record a video

1. In the video camera, click the record icon. 2. To pause recording, click the pause icon again. Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen.

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the Go To. Type a web address.

key. Click

2. Press the Enter key.

Schedule an appointment

1. In a calendar, press the 2. 3. 4. 5. key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the key.

6. Click Save.

Pair with a Bluetooth enabled device
Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search or Listen. 2. If necessary, click a Bluetooth enabled device. 3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. 4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
About using your device with a computer
You can install the BlackBerry Desktop Software on your computer and connect your BlackBerry device to your computer to perform any of the following actions: Charge your device. Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. Back up and restore device data. Transfer files between your device and your computer. Add applications to your device. Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you to do so. Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

System requirements

Intel compatible 486 or higher computer that is compliant with USB 1.1 or later
Microsoft Windows 2000, or later BlackBerry User Tools CD available USB port
Install the BlackBerry Desktop Software
1. 2. 3. 4. 5. Verify that your BlackBerry device is not connected to your computer. Insert the BlackBerry User Tools CD into the CD drive on your computer. Click BlackBerry Desktop Software. Complete the instructions on the screen until the Setup Type screen appears. On the Setup Type screen, perform one of the following actions: If you do not want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Typical option. Click Next. If you want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Custom option. Click Next. In the Certificate Synchronization drop-down list, click This feature, and all subfeatures, will be installed on local hard drive.
6. Complete the instructions on the screen. 7. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device.
8. Connect the larger end of the USB cable to the USB port on your computer. If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

About switching devices

You can import data from your current BlackBerry device, Palm device, or Windows Mobile powered device to your new BlackBerry device using the switch device wizard tool of the BlackBerry Desktop Manager. For more information about switching devices, see the BlackBerry Desktop Software Online Help.

Switch devices

To perform this task you must install the most recent version of the BlackBerry Desktop Software. 1. 2. 3. 4. Connect your current device to your computer. Open the BlackBerry Desktop Manager. Click Switch Device Wizard. Click Start.
5. Complete the instructions on the screen. Note: Changes that you made to sound profiles on your current BlackBerry device are not imported to your new device. If you are switching from a BlackBerry device that is associated with the BlackBerry Internet Service, on your new BlackBerry device, in the setup wizard, open the email setup screen. Update your device PIN.

Synchronize data between your device and your computer
1. 2. 3. 4. 5. Connect your BlackBerry device to your computer. Open the BlackBerry Desktop Manager. Click Synchronize. Select the check box beside one or more actions. Click Synchronize.

Insert a media card

Use a microSD media card to extend the memory available on your BlackBerry device for storing media files such as songs, ring tones, videos, or pictures. The media card might be sold separately from your device. 1. Slide up the release buttons for the battery cover and lift off the battery cover.
2. Hold the media card so that the metal contacts on the media card face down and point toward the top of your device and the notch on your media card is on the right. 3. Slide the media card into the media card slot until it stops. To remove the media card, slide the media card out of the slot.
Figure 9. Insert the media card
About connecting to a GSM or UMTS network
In global roaming mode, your BlackBerry device is designed to connect to an appropriate CDMA, GSM, or UMTS network automatically when you travel. Your wireless service provider must provide you with a SIM card that is set up for global roaming services before you can connect to a GSM or UMTS network. When you insert the SIM card, your device is designed to prompt you to switch to global roaming mode. When you remove the SIM card, your device scans for CDMA networks only. For more information about global roaming and roaming fees, contact your wireless service provider.
Insert the SIM card and battery
Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry device. Slide up the release buttons for the battery cover and lift off the battery cover. If the battery is inserted, remove the battery. If your SIM card is already inserted, proceed to step 8. Remove the SIM card from any packaging. Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner of the SIM card points toward the bottom-left corner of your device. 6. Slide the SIM card into the SIM card holder until it stops. 7. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. 8. Slide the metal notches at the top of the battery cover into the slots at the top of the device. 9. Push down the battery cover so that it clicks into place. If the battery is charged, the device turns on. If the device does not turn on, charge the battery. 1. 2. 3. 4. 5.

Figure 10. Remove the battery cover
Figure 11. Insert the SIM card
Figure 12. Insert the battery
Figure 13. Replace the battery cover

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu. To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com. To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Carry your device

Your BlackBerry device might not come with a holster (body-worn carrying solution equipped with an integrated belt clip). If you wear the device on your body, always put the device in a holster with an integrated belt clip supplied or approved by Research In Motion (RIM). Carrying solutions, including RIM approved carrying solutions and carrying solutions not approved by RIM, that do not come equipped with an integrated belt clip should not be worn or carried on the body. For more information about carrying your device, including separation distances when wearing your device, see the Safety and Product Information booklet on the BlackBerry User Tools CD that came with your device. To purchase RIM approved holsters equipped with an integrated belt clip or other accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Troubleshooting

I cannot connect to a wireless network
Try performing the following action: Verify that you have turned on the connection to the wireless network.
I cannot associate my device with an email address
Try performing the following actions: On the email setup screen, verify that you have typed all the email address information correctly. Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network.

If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call forwarding is turned off. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its
affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY

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Mute a call

During a call, press the Mute key. To turn off mute, press the Mute key again.

Turn on the speakerphone

1. During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
To turn off the speakerphone, press the Menu key. Click Activate Handset.
Related topics Bluetooth technology, 161

Dial an extension

1. When typing a phone number, press the Menu key. 2. Click Add Pause. 3. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen. 1. Press the Lock key on the top of your BlackBerry device. 2. Click Place Call. 3. Perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key.
Related topics Turn on dialing from the Lock screen, 23

About using a headset

You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls About Emergency Callback Mode
If your BlackBerry device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages. Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your BlackBerry device for this service. 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Perform one of the following actions: To forward all calls to a call forwarding number, click All Calls. Change the Forward All Calls field to a call forwarding number. To forward unanswered calls only, click All Calls. Change the Forward All Calls field to Do Not Forward. Press the Menu key. Click Save. Click Busy, No Answer, or Unreachable. Change the If Busy, If No Reply, or If Not Reachable fields to a call forwarding number. 5. Press the Menu key. 6. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close.

Smart dialing

Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Highlight a phone number. 7. Press the Menu key. 8. Click Edit. 9. Change the phone number. 10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete.

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.
Set the default country code and area code
1. 2. 3. 4. 5. 6. 7. In the phone application, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. If necessary, set the Local Country Code and International Dialing Digits fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key.

1. In the device options, click Security Options. 2. Click PGP. 3. Perform one of the following actions: To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never. 4. Press the Menu key. 5. Click OK.
Change the size of PGP indicators in messages
1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Message Viewer Icons field. Press the Menu key. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the device options, click Security Options. 2. Click PGP. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Warn about truncated messages field to No. Press the Menu key. Click Save.

Message troubleshooting

Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Warn about problems with my PGP keys field to No. Press the Menu key. Click Save.
To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
PGP protected message troubleshooting
The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

I cannot send messages

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

Generate an encryption key. Verify that data service is turned on. Resend the message.
Related topics Find information about wireless coverage indicators, 189 Change a contact, 110 Generate an encryption key, 208 Turn off data service, 191 Resend a message, 32
I am not receiving messages
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. Verify that data service is turned on. If you use email message filters, verify that the options for email message filters are set correctly. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics Find information about wireless coverage indicators, 189 Turn off data service, 191 Change an email message filter, 37 Forward messages from a specific email message folder to your device, 35
I cannot file email messages
Try performing the following actions: Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Related topics Find information about wireless coverage indicators, 189
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

Save a picture
Save picture files, such as.jpg,.png,.gif, or.bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click Save Image. 4. Click Save.

Sort pictures

1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs. 1. In the media application, press the Menu key. 2. Click Options. 3. Click Exclude Folders. 4. Click the folders that contain album art that you want to hide.
Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry device. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save.

Move a picture

You can only move pictures that you added. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture.
Media card and file transfer options
Press the Menu key. Click Move. Navigate to the new location. Highlight a picture folder. Press the Menu key. Click Move Into.
Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry device. 1. In the media application, click Pictures. 2. Click a category. 3. Navigate to a picture or picture folder. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Delete.

About media cards

You can insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
Format the device memory or a media card
If you format the BlackBerry device memory or a media card, all the files in the device memory or on the media card are deleted. 1. In the device options, click Memory. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen.
View the amount of available memory
To view the amount of memory available for application data or for storing files in the BlackBerry device memory or on a media card, in the device options, click Memory.

No browser is available on my device
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Related topics Protect your device data, 207
I receive a prompt to switch browsers when streaming a song or video
If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming media check box.

Date, time, and alarm

Set the date and time
1. 2. 3. 4. 5. 6. 7. 8. In the clock, press the Menu key. Click Options. Click Set Time. Click the Time field. Slide your finger to select a time. Click the Time field. Press the Menu key. Click Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry device must be connected to the wireless network. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the clock, press the Menu key. Click Options. Click Set Time. Change the Time Zone field. Perform one of the following actions: To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. Press the Menu key. Click Update Time. Press the Menu key. Click Save.
To set the time yourself, change the Date/Time Source field to Off.
Change what appears on the display when your device is charging
1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. Change the When Charging field. Press the Menu key. Click Save.

Change the clock face

You can set a different clock face for the clock, stopwatch and timer. 1. In the clock, press the Menu key.

Type text using SureType technology
To perform this task, you must be using your device in portrait view. 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.
Type text using multi-tap
To perform this task, you must be using your device in portrait view. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. To type the third letter on a key, press the letter key three times. To type the fourth letter on a key, press the letter key four times.
Switch typing input methods
1. In the device options, click Language. 2. Perform one of the following actions: To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>.
Switch typing input methods when typing
To perform this task, you must be using your device in portrait view. 1. Press the Menu key. 2. Click Enable Multitap or Enable SureType.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Input Language field. Press the Menu key. Click Save.
Change the input options for SureType technology
1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the input options. Press the Menu key. Click Save.
Arabic and Russian typing input methods
About typing in Arabic or Russian
If your BlackBerry Device Software includes language support for Arabic or Russian and you are using your device in landscape view, you can type in Arabic or Russian using the SureType input method or the multi-tap input method. When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type. When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a second letter appears on the key. SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. You can set your typing input method for all fields to multi-tap.

Related topics Delete email messages over the wireless network, 155
Organizer data is not synchronizing over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list. If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Related topics Synchronize organizer data over the wireless network, 156

Bluetooth technology

Bluetooth technology basics
About Bluetooth technology
Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters). When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with your BlackBerry device.
Turn on Bluetooth technology
1. In the device options, click Bluetooth. 2. Press the key. 3. Click Enable Bluetooth. To turn off Bluetooth technology, press the key. Click Disable Bluetooth.
Pair with a Bluetooth enabled device
Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search or Listen. 2. If necessary, click a Bluetooth enabled device. 3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. 4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Connect to a paired Bluetooth enabled device
To perform this task, you must turn on Bluetooth technology. 1. 2. 3. 4. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Connect.

To turn on the prompt again, set the Trusted field to No.
Turn off a Bluetooth profile
1. In the device options, click Bluetooth.

2. 3. 4. 5. 6.

Press the Menu key. Click Options. Clear the check box beside one or more Bluetooth profiles. Press the Menu key. Click Save.
Related topics Bluetooth profiles, 165

Bluetooth profiles

Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile. Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. Your device must be associated with an email account that uses a BlackBerry Enterprise Server. Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Audio Source (A2DP) This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device.
Bluetooth technology troubleshooting
Encrypt data that you send or receive using Bluetooth technology
To perform this task, the paired Bluetooth enabled device must support data encryption. 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the Security Level field to High+Encryption. Press the Menu key. Click Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry device, your device attempts to connect to the last Bluetooth enabled device you used. 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. Change the Connect on Power Up field to No. 5. Press the Menu key. 6. Click Save.

Set a device password

1. 2. 3. 4. 5. In the device options, click Password. Set the Password field to Enabled. Type a password. Press the Menu key. Click Save.
To turn off the BlackBerry device password, set the Password field to Disabled.
Change the device password
1. In the device options, click Password. 2. Click Change Password.

Lock the device

To perform this task, you must have set a BlackBerry device password. Press the Lock key on the top of your device. To unlock your device, press the Lock key again. Click Unlock. Type your device password. Press the Enter key.

Lock the screen

You can lock your screen to avoid clicking the screen accidentally. Press the Lock key on the top of your device. To unlock the screen, press the Lock key again. If necessary, type your BlackBerry device password.
Set a limit for device password attempts
1. In the device options, click Password.

Password keeper

2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save.
About the password keeper
Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
Add a password to the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click New. Type the password information. Press the Menu key. Click Save.
Generate a random password
1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Press the Menu key. Click Random Password. Type the password information. Press the Menu key. Click Save.
Set criteria for randomly generated passwords
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the random password fields. Press the Menu key. Click Save.
View a password in the password keeper
In the password keeper, click a password.
Change a password in the password keeper
1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Open. Change the password information. Press the Menu key. Click Save.
Hide passwords in the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Show Password field to No. Press the Menu key. Click Save.
To show passwords in the password keeper again, set the Show Password field to Yes.
Delete a password from the password keeper
1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Delete.

1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click PGP keys. Highlight a PGP key. Press the Menu key. Click Change Label. Type a display name for the PGP key. Click OK.
Turn off the display name prompt that appears when you add a PGP key to the key store
1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click PGP keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key. Click Options. Change the Prompt for Label field to No. Press the Menu key.

Certificate servers

9. Click Save. When you add a PGP key, your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key.
Turn off the fetch status prompt that appears when you add a PGP key to the key store
In the device options, click Security Options. Click PGP Keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key. Click Options. Perform one of the following actions: To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes. To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. 1. 2. 3. 4. 5. 6. 7.
PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server
Try performing the following actions: Verify that your organization permits you to download PGP keys from an LDAP certificate server. For more information, contact your administrator. If you changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server, try using the default connection type.

Add a certificate server

1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click Certificate Servers. Press the Menu key. Click New Server. Specify information for the certificate server. Press the Menu key. Click Save.
Change connection information for a certificate server
1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click Certificate Servers. Highlight a certificate server. Press the Menu key. Click Edit. Change connection information for the certificate server. Press the Menu key. Click Save.

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BlackBerry Storm 9530 smartphone model number: RBW71CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada