Navigation and typing

About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry device are designed to help you navigate screens and complete tasks quickly and easily. Key Menu key Actions view more applications on the Home screen open the menu in an application select a highlighted menu item move back a screen close a menu

Escape key

Move around the screen
To highlight an item, touch the screen lightly. To scroll down, slide your finger up. To scroll up, slide your finger down. To select an item or open a link, click (press) the item. To change the value in a field, click a field. Click a value. To return to the Home screen, when you are not on a call, press the End key.
For more information about SurePress touch screen navigation, see the setup wizard on your BlackBerry device.

BlackBerry basics

Make a call
1. In the phone application, perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key. To end the call, press the End key.
Related topics Add a pause or a wait to a phone number, 146 Available voice commands, 42

Change your ring tone

On the Home screen, click the Sounds icon. Click Set Ring Tones/Alerts. Click the application or item that you want to change. Perform one of the following actions: To use a preloaded ring tone, in the Ring Tone field, click a ring tone. To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone. 5. Press the Menu key. 6. Click Save. 1. 2. 3. 4.

Send an email message

1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the key. Click Compose Email. In the To field, type an email address or a contact name. Type a message. key. Press the Click Send.
Related topics Search for contacts in your organization's address book, 146 Mailing lists, 148

Send an SMS text message

You can send an SMS text message to up to ten recipients. 1. On the Home screen, click the Messages icon. key. 2. Press the 3. Click Compose SMS. 4. In the To field, perform one of the following actions: Type an SMS phone number (include the country code and area code). Type a contact name. Type part of a contact name. Click a contact. If your device is connected to a CDMA network, you can type an email address. 5. Type a message. key. 6. Press the

Click Send.

Related topics Mailing lists, 148

Add a contact

1. 2. 3. 4. 5. On the Home screen, click the Contacts icon. Click New Contact. Type the contact information. Press the key. Click Save.

Schedule an appointment

1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. key. Press the Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the key. Click Save.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files To pause an audio or video file, press the Mute key on the top of your BlackBerry device. To resume playing an audio or video file, press the Mute key again. To play the next song, press and hold the Volume Up key on the right side of your device. To play the previous song, press and hold the Volume Down key on the right side of your device. If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until audio boost turns on. Camera To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key.
Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available. Try changing the typing input language. Related topics Change the typing input language, 186

Phone basics

Find your phone number
Perform one of the following actions: To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. If you have multiple phone numbers associated with your BlackBerry device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages. Related topics About multiple phone numbers, 36
1. In the phone application, perform one of the following actions: Type a phone number. Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key. To end the call, press the End key. Related topics Add a pause or a wait to a phone number, 146 Available voice commands, 42

Answer a call

Press the Send key. To end a call, press the End key. Related topics Change your ring tone, 12

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. 1. During a call, press the Menu key. 2. Perform one of the following actions:
To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key on the top of your device. To turn off mute, press the Mute key again.

1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Status. 4. Click Last Call or Total Calls. 5. Click Clear Timer. 6. Press the Menu key. 7. Click Save.

About TTY support

When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click TTY. Change the TTY Mode field to Yes. Press the Menu key. Click Save.
A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No.

Troubleshooting: Phone

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. Related topics Fixed dialing, 33 Call blocking, 32 Call forwarding, 30 Switch the active phone number, 36
My phone number appears as Unknown in the phone application
If your BlackBerry device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions: If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your screen is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related topics Bluetooth technology, 204 Change the language for voice commands, 43
I cannot change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device
The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related topics Feature availability, 9

Options for SMS text messages
Set whether pressing the Enter key sends SMS text messages
You can stop your SMS text messages from being sent each time that you press the Enter key, which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. 3. Set the Press Enter Key to Send field. 4. Press the Menu key. 5. Click Save.
Change the appearance of SMS text messages
1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click SMS Text. Change the Conversation Style field. Press the Menu key. Click Save.
Show names in the history of SMS text messages
If you show your display name, this name appears only in the history of your SMS text messages, and not in messages that you send. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. 3. Set the Show Names field to Yes. 4. If you want to change your display name, beside the Display Name field, type a name. 5. Press the Menu key. 6. Click Save.
Turn off AutoText for SMS text messages
1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click SMS Text. Set the Disable AutoText field to Yes. Press the Menu key. Click Save.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click SMS Text. Set the Leave Messages On SIM Card field to Yes. Press the Menu key. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, your SMS text messages are deleted from your SIM card.
Request delivery reports for all SMS text messages

Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Cell Broadcast Settings. Highlight a cell broadcast channel. Press the Menu key. To stop receiving messages from the cell broadcast channel, click Disable. To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Cell Broadcast Settings. Highlight a cell broadcast channel. Press the Menu key. Click Set Nickname. Type a name for the cell broadcast channel. Click OK.

MMS messages

MMS message basics

About MMS messages

To send and receive MMS messages, your wireless service provider must set up your wireless service plan for MMS messaging. You can send and receive media files such as.jpg,.gif,.wbmp,.midi,.vcf (vCard),.ics (iCalendar),.avi,.mpg, or.mov files in MMS messages. If you have more than one phone number associated with your BlackBerry device, your device sends MMS messages using the first phone number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key.
3. Click Compose MMS. 4. Perform one of the following actions: If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. If the contact is in your contact list, click a contact. Click an email address or phone number. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Mailing lists, 148 View the size of an MMS message before sending it, 68
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Click the new location. Related topics Attach a media file to an MMS message, 67

Sign or encrypt a message
You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field.
Encrypt a message with a pass phrase
Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient. 1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. 2. Press the Menu key.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Click Options. Set the Use Password-Based Encryption field to Yes. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. If you are signing the message, in the Signing Options section, select a certificate. Press the Menu key. Click Save. Type your message. Press the Menu key. Click Send. Type a pass phrase to encrypt the message. Confirm the pass phrase. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message
You can attach a certificate to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Continue.
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Fetch Senders Certificate.
Add a certificate from a message
1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import Senders certificate.
Add a certificate from an attachment
1. 2. 3. 4. In a message, click the certificate attachment. Click Retrieve Certificate Attachment. Click the certificate. Click Import Certificate.
Attachment indicators in S/MIME-protected messages
: The message includes a certificate attachment. : The message includes multiple certificate attachments. : The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator. 2. Press the Menu key. 3. Click Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's Certificate or Display Encryption Certificate.

I cannot turn on cell broadcasting
If your BlackBerry device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions: Verify that the file is a.vcf (vCard) file, an.ics (iCalendar) file, or a media file (for example, a.jpg,.gif, or.midi file). Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. Related topics View a list of saved searches, 196
The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related topics Feature availability, 9

Files and attachments

File and attachment basics
About files and attachments
You can view and download attachments and save them to the BlackBerry device memory or on a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device. To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go, that are designed for use on BlackBerry devices.

Listen to web feed content
If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator. 1. In a web feed, highlight a title. 2. Press the Menu key.

3. Click Get Audio.

Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions: Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Click Accept.

File a web feed

1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Move Bookmark. Click the new location.

Delete a web feed

1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark.

Browser options

Change the default browser view
1. On the Home screen, click the Browser icon. 2. Press the Menu key.

3. 4. 5. 6. 7.

Click Options. Click General Properties. Change the Default View field. Press the Menu key. Click Save Options.
Change the home page or start page
Depending on your wireless service provider, you might not be able to change the home page. 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click Browser Configuration. 5. Perform any of the following actions: In the Home Page Address field, type a web address. Change the Start Page field. 6. Press the Menu key. 7. Click Save Options.
Change JavaScript options
1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. Select any of the following check boxes: Support JavaScript Allow JavaScript popups Terminate slow running scripts 5. Press the Menu key. 6. Click Save Options.
Change options for pictures and animation on web pages
1. 2. 3. 4. On the Home screen, click the Browser icon. Press the Menu key. Click Options. Perform any of the following actions: To stop displaying pictures, click Browser Configuration. Change the Show Images field. To change the quality of pictures, click General Properties. Change the Image Quality field. To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field. 5. Press the Menu key. 6. Click Save Options.

TLS options

TLS Default: Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy. Allow HTTPS Redirections: Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only: Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Prompt for Domain Name: Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to.
Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Cert: Specify the certificate that your browser uses to authenticate with content servers.

WTLS options

Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for.
Add a trusted content server
You can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click TLS. 5. Press the Menu key. 6. Click Add Host. 7. Perform one of the following actions: If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 8. Click OK. 9. Press the Menu key. 10. Click Save.

Synchronization

About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer, over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email messages cannot be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages. For more information, see the Help in the BlackBerry Desktop Manager. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Reconciliation. 5. If necessary, change the Message Services field. 6. Set the Wireless Reconcile field to On. 7. Press the Menu key. 8. Click Save. To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry device. 1. On the Home screen, click the Messages icon.

2. 3. 4. 5. 6. 7. 8.

Press the Menu key. Click Options. Click Email Reconciliation. If necessary, change the Message Services field. Set the Delete On field. Press the Menu key. Click Save.

Troubleshooting: Applications
I cannot add, update, or return to the previous version of an application
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add or update the application.
A third-party application is not working as expected
If you are trying to use a third-party application that was not designed for BlackBerry devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait view. If an application requires a keyboard, the SureType keyboard appears. To turn on compatibility mode for a third-party application, try performing one of the following actions: On the Home screen or in a folder, highlight the application. Press the Menu key. Click Compatibility Mode. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Applications. Highlight the application. Press the Menu key. Click Compatibility Mode.
To turn off compatibility mode, repeat the steps that you performed to turn on compatibility mode.
BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software for one of the following reasons: to access new applications and features to resolve a technical issue your wireless service provider requires that you update the BlackBerry Device Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. During the update, your device might reset or display a white screen momentarily - this is expected. Do not remove the battery while the update is in progress. You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry Desktop Manager. You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device. You can also check for updates manually through the device options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options set by your wireless service provider or administrator, you might not be able to update the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your device. If your device is associated with the BlackBerry Internet Service, you can update the BlackBerry Device Software by connecting your device to your computer and visiting www.blackberry.com/update. If you have installed the BlackBerry Desktop Software on your computer, you can update the BlackBerry Device Software using the BlackBerry Desktop Manager. For more information about updating the software using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.

Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Wi-Fi profile IP and DNS options
Automatically obtain IP address and DNS: Set whether your BlackBerry device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the WiFi network. IP Address: Type the IP address for your device. Subnet mask: Type the subnet mask for the wireless access point to which your device should connect. Primary DNS: Type the primary DNS to which your device should connect. Secondary DNS: Type the secondary DNS to which your device should connect. Default gateway address: Type the default gateway IP address to which your device should connect. Domain suffix: Type the domain that your device uses to resolve host names into IP addresses.
Set your device to connect to a specific Wi-Fi network
By default, your BlackBerry device regularly scans for Wi-Fi networks and automatically connects to the network that has the highest priority in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks. 1. On the Home screen, click the Manage Connections icon. 2. Click Wi-Fi Options. 3. Select the Enable single-profile scanning check box. 4. Click a Wi-Fi profile. 5. Press the Menu key. 6. Click Save. To switch Wi-Fi networks automatically when you move between Wi-Fi coverage areas, clear the Enable single-profile scanning check box. Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.
Install a root certificate on your computer
Depending on the Wi-Fi network that you want to connect to, you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server. For more information, contact your administrator. 1. Download the root certificate from the certificate authority server to your computer. 2. On your computer, right-click the root certificate. Click Install certificate. 3. Click Next. 4. Click Place all certificates in the following store. 5. Click Browse. 6. Click Trusted Root Certification Authorities. 7. Click OK. 8. Click Finish. 9. In the Security Warning dialog box, click Yes. If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry device, use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer.

Find more information

Learn More booklet: Find feature information and instructions for common tasks. This booklet came with your BlackBerry device. Explore poster: Find helpful tips about how to navigate the touch screen and find options for common actions using the Menu key. This poster came with your BlackBerry device. Help application: Find step-by-step instructions for all device tasks. Access this application from the Home screen or in an application menu. BlackBerry User Tools CD: Find the BlackBerry 101 tutorial, user guide, software license agreement and warranty, or Safety and Product Information booklet. You can also use this CD to install the BlackBerry Desktop Software to synchronize data between your device and your computer. This CD came with your device. Your wireless service provider web site: Find information about your wireless network or your wireless service plan. www.blackberry.com/support: Find interactive support tools and information about support services. For example, you can find answers to your questions by using the BlackBerry Answers tool or by joining the BlackBerry Support Community Forums. www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).
2009 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. Google Mail is a trademark of Google Inc. Hotmail and Windows Live are trademarks of Microsoft Corporation. WiFi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation is provided "as is" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. MAT-29265-001 | PRINTSPEC-058 | SWD-656736-0930095527-001 | RCK71CW/RCP51UW

Personalize your device

www.discoverblackberry.com: Find software, applications, and accessories for your BlackBerry device. www.shopblackberry.com: Find accessories for your device. You can also contact your wireless service provider to buy accessories. www.blackberry.com/ownerslounge: Find more ways to personalize your device by becoming a member of the BlackBerry Owners Lounge. CAUTION: Use only those accessories approved by Research In Motion. Using any accessories not approved by RIM for use with this particular device model might invalidate any approval or warranty applicable to the device, might result in the non-operation of the device, and might be dangerous.

Start Here

BlackBerry Storm2 9520/9550 Smartphones

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry Storm2 smartphone is easy. Simply follow the instructions in this guide to set up your device and learn the basics quickly.

Charge the battery

Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry device, set up wireless and Bluetooth connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device. 1. If the setup wizard does not appear automatically, on the Home screen or in the Setup folder, click the Setup Wizard icon. 2. Complete the instructions on the screen. 4. Complete the instructions on the screen. Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Insert the SIM card and battery
Depending on your BlackBerry device model or your wireless service provider, you might not need to insert a SIM card to use your device. For more information, see the Learn More booklet that came with your device.
I cannot set up an email address
Try performing the following actions: On the Home screen or in the Setup folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box. Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider. If you are switching from another BlackBerry device that is associated with one or more email addresses using the BlackBerry Internet Service, you must switch devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device. For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

Battery power level indicators
full battery power low battery power battery charging

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password. 1. On the Home screen or in the Setup folder, click the Setup Wizard icon. 2. On the email setup screen, select one of the following options: I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate your BlackBerry device with one or more (up to ten) existing email addresses (for example, a Google Mail or Windows Live Hotmail email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider. I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate users. Use this option to associate your device with a work email account using the BlackBerry Enterprise Server if your administrator has provided you with an enterprise activation password. 3. Click Next.

Be safe!

Please read the Safety and Product Information booklet, located on the BlackBerry User Tools CD, before using your device or any accessories that came with your device. This booklet includes important safety information about your battery. To view the most recent version of the Safety and Product Information booklet, visit www.blackberry.com/go/docs. If the battery is charged, your device turns on automatically. If your device does not turn on, charge the battery.

Learn the basics

About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry device are designed to help you navigate screens and complete tasks quickly and easily. If you want to complete an action in an application or on the Home screen, you can find it in the menu that appears when you press the key. To select a highlighted menu item, press the Menu key again. If you want Menu to close the menu or move back a screen, press the Escape key.

Move around the screen

To select an item, click (press) the item. To scroll down, slide your finger up. To scroll up, slide your finger down. To stop continuous scrolling, touch the screen lightly. To highlight an item, touch the screen lightly. To view video tutorials about touch screen navigation, on the Home screen, in the Setup folder, click the Setup Wizard icon. Click Learn about the touch screen.

Typing tips

Important: When you use your BlackBerry device, take frequent breaks. If you experience discomfort in any part of your body when you use your device, stop using your device immediately. If the discomfort persists, consult a physician. For an interactive typing tutorial, on the Home screen, in the Setup folder, click the Setup Wizard icon. Click Navigation and Typing Tutorials. To capitalize a letter, press and hold the letter key until the capitalized letter appears or press the Shift key and the letter key. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. Click a symbol. To turn on number lock (NUM lock), press and hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again. To turn on capital letter lock (CAP lock), hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.

Move between screens

key. To move back a screen, press the Escape key. To return to the Home screen, when you are not on a call, press the End To move to the next item, slide your finger to the left quickly. To move to the previous item, slide your finger to the right quickly. To view video tutorials about touch screen navigation, on the Home screen, in the Setup folder, click the Setup Wizard icon. Click Learn about the touch screen.

Typing indicators

When you type, typing indicators appear at the top-right corner of the screen. CAP lock (capital letter lock) NUM lock (number lock) Alt mode

Applications

You can access applications on the Home screen and in folders on the Home screen. To view the Home screen, when you are not on a call, press the End key. The initial view of the Home screen displays only some of the available applications. To view more applications on the Home key. screen, press the Menu Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started. Setup Wizard Learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Email Settings Set up one or more email addresses or change BlackBerry Internet Service email options. Browser Visit web pages or view the browser bookmark list. Camera Take a picture. Depending on your device model, this feature might not be supported. Media Record a voice note or video, view saved pictures, or play saved songs, ring tones, voice notes, or videos. Depending on your BlackBerry device, the camera or video camera feature might not be supported. Messages View a list of your messages. Options View the main list of device options. You can also access additional options from the menu in each application. Contacts View your contact list or add a new contact. Set Up Wi-Fi Set up a connection to a Wi-Fi network. Depending on your device model, this feature might not be supported. Help View the user guide for your device. Some applications might appear in one of the following folders: Setup Applications Downloads Games

Status indicators

Home screen status indicators
alarm set unopened message count calendar reminder count voice mail message new notification missed call count sending data receiving data roaming
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message filed message MMS message sent message message is sending message not sent draft message
Camera status indicators Phone status indicators
missed call placed call received call Camera status indicators appear at the bottom-right corner of the screen when you use the camera or the video camera. Depending on your BlackBerry device, the camera or video camera feature might not be supported. flash is turned on flash is turned off automatic flash mode slow shutter speed