Quick Start Guide

Cisco Small Business
300 Series Managed Switches

Welcome

Thank you for choosing the Cisco 300 Series Managed Switch, a Cisco Small Business network communications device. This device is designed to be operational right out of the box as a standard bridge. In the default configuration, it will forward packets between connecting devices after power up. Package Contents Cisco SF 300-08, SF 302-08, SF 302-08MP, SF 302-08P, SG 300-10, SG 300-10MP, SG 300-10P, SG 300-20, SF 300-24, SF 300-24P, SG 300-28, SG 300-28P, SF 300-48, SF 300-48P, or SG 300-52 Managed Switch Rackmount Kit Wall Mount Kit Power Cord (power adapter included with 8-port devices) This Quick Start Guide Product CD Serial Cable Rubber Feet This guide will familiarize you with the layout of the managed switch and describe how to deploy the device in your network. For additional information, see www.cisco.com/smb.
Mounting the Cisco Switch
There are three ways to physically install the switch: Set the switch on a flat surface. Mount the switch on a wall (8-port devices only). Mount the switch in a standard rack (1 rack unit high). Do not deploy the device in a location where any of the following conditions exist: High Ambient TemperatureThe ambient temperature must not exceed 104 degrees Fahrenheit (40 degrees Centigrade). Reduced Air FlowBoth side panels must be unobstructed to prevent overheating.

Series Managed Switches

Mechanical OverloadingThe device should be level, stable, and secure to prevent it from sliding or shifting out of position. Circuit OverloadingAdding the device to the power outlet must not overload that circuit.

Rack-Mount Placement

To rack-mount the switch in any standard rack, attach the rackmount brackets to the sides of the switch with the supplied hardware and secure the brackets tightly. For stability, load the rack from the bottom to the top, with the heaviest devices on the bottom. A top-heavy rack is likely to be unstable and may tip over.

CAUTION

Wall Mounting
Only the 8-port models of the switch can be wall-mounted.
NOTE The switch should be mounted so that the ports face up or down. Do not mount the switch with the ports to the side.
There is a wall-mount kit packed with your switch. The dimensions for the mount kit are as follows:

196243

mm/0.4 in
2 22.2 mm/0.9 in 3 6.8 mm/0.3 in

4 17.6 mm/0.7 in

Mount the managed switch to the wall by drilling two pilot holes 3.7 inches (95 mm) apart, attaching the provided anchors and screws to the wall, then sliding the switch into position on the screws. The switch should have a minimum of 5 inches (130 mm) of clearance on all sides.
WARNING Insecure mounting may damage the device or cause injury.
Cisco is not responsible for damages incurred by insecure wallmounting.
Connecting Network Devices
To connect the managed switch to the network:
STEP 1 Connect the Ethernet cable to the Ethernet port of a computer,
printer, network storage, or other network device.
STEP 2 Connect the other end of the network Ethernet cable to one of the
numbered managed switch Ethernet ports. The LED of the port lights if the device connected is active. Refer to Features of the Cisco Small Business Managed Switch, page 9 for details about the different ports and LEDs on each switch.

STEP 3 Repeat Step 1 and Step 2 for each device you want to connect to

the managed switch.

NOTE Cisco strongly recommends using Cat5 or better cable for Gigabit connectivity. When you connect your network devices, do not exceed the maximum cabling distance of 100 meters (328 feet). It can take up to one minute for attached devices or the LAN to be operational after it is connected. This is normal behavior.
Power over Ethernet (PoE) Considerations
If your switch is one of the PoE models, consider the following: As a PSE (Power Sourcing Equipment) device, the switch can deliver a maximum of 15.4 Watts per PoE port to a PD (Powered Device).
Configuring the Cisco Small Business Managed Switch
Before You Begin Verify that a computer with Microsoft Internet Explorer (version 6 and higher) or Firefox (version 2.0 or higher) is available. The switch can be accessed and managed by two different methods; over your IP network using the web-based interface, or by the menu CLI through the console port. Using the console port requires advanced user skills. The switch works with Cisco Small Business network tools and services including the Cisco FindIT Network Discovery Utility that enables you to automatically discovers all supported Cisco Small Business devices in the same local network segment as your PC. You can get a snapshot view of each device or launch the product configuration utility to view and configure the settings. For more information, see www.cisco.com/go/findit.
Accessing and Managing Your Switch Using the WebBased Interface
In order to access the switch with a web-based interface, you will need to know the IP address the switch is using. The default configuration of the switch is to use its factory default IP address of 192.168.1.254 until it has obtained an IP address from a DHCP server. When the switch is using the factory default IP address, its power LED flashes continuously. When the switch is using a DHCP assigned IP address or an administrator configured static IP address, the power LED is on solid.
NOTE If the managed switch IP address is changed, either by a DHCP server or manually, your access to the managed switch will be lost and you must enter the new IP address to use the web-based interface.
Use the Web-Based Interface To configure the managed switch:
STEP 1 Power on the computer and the switch. STEP 2 Connect the computer to the switch. You can connect to the same
IP subnet as the switch by connecting them directly with an Ethernet cable, or by connecting to the same LAN where the switch is located through other switches. You can also connect your computer to the switch from another IP subnet through one or more IP routers.

300 Series Managed Switches 5
STEP 3 Set up the IP configuration on your computer.
If the switch is using the default static IP address of 192.168.1.254, you must chose an IP address in the range of 192.168.1.1-192.168.1.253 that is not already in use.
b. If the IP addresses will be assigned by DHCP, make sure your DHCP server is running and can be reached from the switch and the computer. You may need to disconnect and reconnect the devices for them to discover their new IP addresses from the DHCP server.
NOTE Details on how to change the IP address on your computer depend upon the type of architecture and operating system you are using. Use your computers local Help and Support functionality and search for IP Addressing. STEP 4 Open a Web browser window. If you are prompted to install an
Active-X plug-in when connecting to the device, follow the prompts to accept the plug-in.
STEP 5 Enter the switch IP address in the address bar and press Enter. For
example, http://192.168.1.254. The Managed Switch Login Page displays.
STEP 6 Enter the default login information:
Username is cisco Default password is cisco (passwords are case sensitive)
STEP 7 If this is the first time that you have logged on with the default
username and password, the Change Password Page opens. Enter a new administrator password and then click Apply. Make sure that any configuration changes made are saved before exiting from the web-based interface by clicking on the Save icon. Exiting before you save your configuration will result in all changes being lost.
The Getting Started window displays. You are now ready to configure the switch. Refer to the Cisco Small Business Managed Switch Administration Guide for further information.
Use the console port To configure the managed switch:
STEP 1 Connect a computer to the switch console port using the provided

console port cable.

STEP 2 Start a console port utility such as HyperTerminal on the computer. STEP 3 Configure the utility with the following parameters:
115200 bits per second 8 data bits no parity 1 stop bit no flow control
STEP 4 Enter a user name and password. User names and passwords are
both case sensitive and alpha-numeric. The default username is cisco, and the default password is cisco.
STEP 5 If this is the first time that you have logged on with the default
username and password, the Change User Password Page opens. Select Edit, enter a new administrator password and then select Execute. Make sure that any configuration changes made are saved before exiting.

You are now ready to configure the switch. Refer to the Cisco Small Business Managed Switch Administration Guide for further information. Next Steps If you are not using DHCP on your network, set the connection type on the managed switch to Static and change the static IP address and subnet mask to match your network topology. Save your settings Return your computer to its original settings
These tasks can be accomplished by using the procedures in the Cisco Small Business Managed Switch Administration Guide.
Troubleshoot Your Connection
If you cannot access your switch from the web-based interface, the switch may not be reachable from your computer. You can test network connections by using ping on a computer running Windows:
STEP 1 Open a command window by using Start > Run and enter cmd. STEP 2 At the Command window prompt enter ping and the managed
switch IP address. For example ping 192.168.1.254 (the default static IP address of the managed switch). If you can reach the switch, you should get a reply similar to the following: Pinging 192.168.1.254 with 32 bytes of data: Reply from 192.168.1.254: bytes=32 time<1ms TTL=128 If you cannot reach the switch, you should get a reply similar to the following: Pinging 192.168.1.254 with 32 bytes of data: Request timed out. Possible Causes and Resolutions No Power: Power up the switch and your computer if they are turned off. Bad Ethernet connection: Check the LEDs for proper indications. Check the connectors of the Ethernet cable to ensure they are firmly plugged into the switch and your computer. Bad Console port connection: Check the console cable connectors to make sure they are firmly plugged into the switch and your computer. Make sure the console port utility is configured with the correct parameters. Wrong IP address: Make sure you are using the correct IP address of the switch. You can determine the status of where you received the current IP address of the switch from the system LED. You can determine the current IP address of the switch from the menu CLI through the console port interface, or from your network administrator. Make sure that no other device is using the same IP address as the switch.
No IP route: If the switch and your computer are in different IP subnets, you need one or more routers to route the packets between the two subnets. Unusually long access time: Due to the standard spanning tree loop detection logic, adding new connections may take 30 to 60 seconds for the affected interfaces and/or LAN to become operational.
Features of the Cisco Small Business Managed Switch
This section describes the exterior of the managed switches including ports, LEDs, and connections.

Front Panel Ports

The ports and LEDs are located on the front panel of the switch.

RJ-45 Ethernet PortsUse these ports to connect network devices, such as computers, printers, and access points, to the switch. MiniGBIC (if present)The miniGBIC (gigabit interface converter) ports are connection points for miniGBIC modules, so the managed switch can uplink to other switches by using optical fiber. MiniGBIC ports are compatible with Cisco miniGBIC modules MGBSX1, MGBLH1, MGBLX1, MGBBX1, MFELX1, MFEFX1, and MFEBX1, as well as other brands of miniGBIC modules. MiniGBIC interface is a combination port, shared with one other RJ-45 interface. When the MiniGBIC is active, the adjacent RJ-45 port is disabled. The LEDs of the corresponding RJ-45 port light to respond to the miniGBIC interface traffic.

Front Panel LEDs

System LED(Green) Lights steady when the switch is powered on, and flashes when booting, performing self tests, and acquiring an IP address. If the LED flashes Amber, the switch has detected a hardware failure. LINK/ACT LED(Green) Located on the left of the port. Lights steady when a link between the corresponding port and another device is detected. Flashes when the port is passing traffic.
NOTE The System and LINK/ACT LEDs are on each model of the switch. The following LEDs are only present on switch models that have those capabilities:
PoE (if present)(Amber) Located on the right of the port. Lights steady to indicate that power is being supplied to a device attached to the corresponding port. 100M LED (if present)(Green) Located on the right of the port. Lights steady when another device is connected to the port, is powered on, and a 100 Mbps link is established between the devices. When the LED is off, the connection speed is under 100 Mbps or nothing is cabled to the port. Gigabit LED (if present)(Green) Located on the right of the port. Lights steady when another device is connected to the port, is powered on, and a 1000 Mbps link is established between the devices. When the LED is off, the connection speed is under 1000 Mbps or nothing is cabled to the port. MiniGBIC (if present)(Green) Located on the right of the port. Lights steady when a connection is made through the shared RJ-45 port. Flashes when the port is passing traffic.
Additional Front Panel Features
The switch also has a reset button.
The switch can be reset by inserting a pin or paper clip into the reset opening. See Returning the Device to the Factory Default Settings for details.

Back Panel

The power port and console port are located on the back panel of the managed switch.
PowerThe Power port is where you will connect the switch to power. ConsoleThe Console port is where you can connect a serial cable to a computers serial port for configuration using a terminal emulation program.
Returning the Device to the Factory Default Settings

To use the Reset button to reboot or reset the managed switch, do the following: To reboot the managed switch, press the Reset button for less than 10 seconds. To restore the managed switch configuration to the factory default settings: 1. Disconnect the managed switch from the network or disable all DHCP servers on your network. 2. With the power on, press-and-hold the Reset button for more than 10 seconds.

Support

Where to Go From Here
Cisco Small Business Support Community Cisco Small Business Support and Resources Phone Support Contacts
https://supportforums.cisco.com/community/ netpro/small-business http://www.cisco.com/cisco/web/solutions/ small_business/ small_business_support_and_resources.html http://www.cisco.com/en/US/support/ tsd_cisco_ small_business_support_center_contacts.html http://www.cisco.com/cisco/software/ navigator.html?a=a&i=rpm Select a link to download firmware for Cisco Small Business Products.
Cisco Small Business Firmware Downloads
Product Documentation Cisco Small Business Managed Switches 300 Series Managed Switches Quick Start Guide 300 Series Managed Switches Administration Guide Regulatory, Compliance, and Safety Information Warranty Information Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) Cisco Small Business Home http://www.cisco.com/web/partners/sell/smb http://www.cisco.com/go/ smallbizmanagedswitches http://www.cisco.com/en/US/docs/switches/ lan/csbms/sf30x_sg30x/quick_start/7819252-01.pdf http://www.cisco.com/en/US/docs/switches/ lan/csbms/sf30x_sg30x/ administration_guide/78-19308-01.pdf http://www.cisco.com/en/US/docs/switches/ lan/csb_switching_general/rcsi/ RCSI_Class_A_Switches.pdf http://www.cisco.com/go/warranty

http://www.cisco.com/smb

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Small Business Support US: 1-866-606-1866 (Toll Free, 24/7) Small Business Support, Global: www.cisco.com/go/sbsc
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/ trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) 2010 Cisco Systems, Inc. All rights reserved. 78-19252-01

Release Notes

Release Notes for Cisco Small Business 300 Series Managed Switches
June 14, 2010 These release notes describe the caveats for the following products:
Model SG 300-10 SG 300-10MP SG 300-10P SG 300-20 SG 300-28 SG 300-28P SG 300-52 SF 300-08 SF 302-08 SF 302-08MP SF 302-08P SF 300-24 SF 300-24P SF 300-48 SF 300-48P
Description 10-port Gigabit Managed Switch 10-port Gigabit PoE Managed Switch 10-port Gigabit PoE Managed Switch 20-port Gigabit Managed Switch 28-port Gigabit Managed Switch 28-port Gigabit PoE Managed Switch 52-port Gigabit Managed Switch 8-port 10/100 Managed Switch 8-port 10/100 Managed Switch 8-port 10/100 PoE Managed Switch 8-port 10/100 PoE Managed Switch 24-port 10/100 Managed Switch 24-port 10/100 PoE Managed Switch 48-port 10/100 Managed Switch 48-port 10/100 PoE Managed Switch
Ports g1-g10 g1-g10 g1-g10 g1-g20 g1-g28 g1-g28 g1-g52 e1-e8 e1-e8, g1-g2 e1-e8, g1-g2 e1-e8, g1-g2 e1-e24, g1-g4 e1-e24, g1-g4 e1-e48, g1-g4 e1-e48, g1-g4
Caveats for Version 1.0.0
These caveats apply to: Software version Sx300_FW-1.0.0.27.ros Date: April 27, 2010 Boot version Sx300_BOOT-1.0.0.4.rfb Date: April 8, 2010
The following problems are acknowledged: Problem: When the Advanced Test on Copper port is run without first running the Basic Test, the status is shown to be Unknown Test Result. (CQ 120604) Solution: Problem: Run the Basic Test before you run the Advanced Test. A MAC-based VLAN cannot co-exist with 802.1x. (CQ 122763)
Problem: When the status of the factory default management IP address (192.168.1.254 ) is changed from a Dynamic to Static, an error message displays. Solution: Change the management IP address to an IP address other than the factory default management IP address. (CQ 122633). Problem: A network policy cannot be added or changed on an existing LLDP MED port. For example, if the Network Policy ID 2 is assigned to the port, it can not be changed to any other network policy ID. (CQ 122689) Solution: port. The network policy must be removed and a new policy assigned to the
Problem: If you are using a language other than English and a new IP address is acquired by the switch, the language is reset to English after a reboot. (CQ 123172) Solution: Set the switch to the desired language after reboot is complete.
Problem: When downloading firmware by using TFTP or HTTP, the Processing Data window disappears before process is complete. (CQ 123251) Solution: Wait until the Status field on the page shows Copy finished.
Problem: When you right click the Web browser and refresh a page, the Getting Started page displays. (CQ 122635 and 123478) Solution: To refresh to the desired page, select the page again from the navigation bar. (Do not use the browser refresh feature.)
Problem: In the Menu CLI, when you attempt to select option 10 on the Reboot System menu, option 1 is falsely selected, and then 0 (Back) is falsely selected. (CQ 122050) Solution: Navigate through the menu to select (highlight) option 10 by using the arrow keys. Problem: The VCT (Virtual Cable Tester) tests cable lengths up to 100m. If the cable is longer than 100m, the results are not accurate. There is no workaround. (CQ 123044) Problem: If there is a space at the beginning and/or at the end of any string entered in any field, you cannot select that entry from a drop down menu. (CQ 123391 and CQ 123277) Solution: space. Do not create usernames or ACL names that begin and/or end with a
Problem: If you configure the egress shaping rate on uplink ports (per port or per egress queue) on switches other than those with 52 gigabit ports, the actual shaping granularity is in steps of 2 megabits per second. On switches with 52 gigabit ports, the actual shaping granularity in the uplink ports is in steps of 2.7 megabits per second. (CQ 123397) Problem: Deleting an IP interface when the switch is in Layer 3 mode and configured with multiple IP interfaces causes the System LED to blink until the next time the switch is rebooted. (CQ123506) Solution: Problem: Solution: None. SNTP broadcast is not synchronizing the time correctly. (CQ 123540) Provision a unicast SNTP server.

Problem: When using an IPv6 Global IP address with the SNMP tool, a SNMP Management Station must specify the IPv6 Global IP address for the SNMP tool to authenticate. (CQ 123541) Solution: None.
Problem: When in Layer 3 mode, the internal VLAN ID 4095 (Internal VLAN) is displayed after assigning an IP address to a port or a LAG interface. This does not affect on the functionality of the switch. (CQ 123542) Solution: None.
Problem: Some characters are unsupported on specific pages. The web-based interface does not support ampersand (&) or plus (+) characters on the User Account page. The web-based interface does not support the pound (#) character on any Access Control List Page. Solution: None.
Problem: Some of the web-based interface pages cannot be loaded correctly on Firefox prior to version 2.0.20. (CQ 122376) Solution: Install Firefox version 2.0.20 or later.
Problem: A date format change is not reflected when uploading a different version of the same language. For example, if you are using German with date format of day/month/year and you download a German language file with a different format for the date, such as year/month/day, the date is not displayed correctly. (CQ 122503) Solution: Log out and log back in to see the updated date format.
Problem: In a configuration using Classic STP (RSTP or MSTP) with multiple switches using the same priority, trying to force the election of the root bridge based upon the lower MAC address does not function correctly. Solution: Use a lower Bridge Priority to elect the Root bridge. This issue is fixed in Release 1.1. Problem: If there are unsaved changes to the configuration and you click Logout or press Reboot, changes that are not saved are lost and there is no warning to indicate that the unsaved changes will be lost. (CQ 123802) Solution: None.

Related Information

Support
Cisco Small Business Support Community Cisco Small Business Support and Resources Phone Support Contacts Cisco Small Business Firmware Downloads www.cisco.com/go/smallbizsupport www.cisco.com/go/smallbizhelp www.cisco.com/en/US/support/tsd_cisco_ small_business_support_center_contacts.html www.cisco.com/go/smallbizfirmware Select a link to download firmware for Cisco Small Business Products. No login is required. Downloads for all other Cisco Small Business products, including Network Storage Systems, are available in the Download area on Cisco.com at www.cisco.com/go/software (registration/login required). Product Documentation Cisco Small Business Managed Switches Cisco 300 Series Managed Switches Quick Start Guide Cisco 300 Series Managed Switches Administration Guide Regulatory, Compliance, and Safety Information Warranty Information Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) Cisco Small Business Home www.cisco.com/web/partners/sell/smb www.cisco.com/go/ smallbizmanagedswitches www.cisco.com/en/US/docs/switches/lan/ csbms/sf30x_sg30x/quick_start/guide/7819252-01.pdf www.cisco.com/en/US/docs/switches/lan/ csbms/sf30x_sg30x/administration_guide/7819308-01.pdf www.cisco.com/en/US/docs/switches/lan/ csbms/sfe2000/release/notes/ Class_A_Switches_RCSI.pdf www.cisco.com/go/warranty

www.cisco.com/smb

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) 2010 Cisco Systems, Inc. All rights reserved. 78-19482-01