Dell Vostro A840 and A860 laptops
AFFORDABLE. RELIABLE. WORRY-FREE.
JUST RIGHT FOR YOUR GROWING BUSINESS
DELL VOSTRO A840 and A860 Laptops
Dedicated to helping your business succeed, Dell is leading the way in designing solutions to meet your needs at every stage of growth. Our latest Vostro models deliver affordable solutions to address basic computing tasks on any budget. With two new laptops to choose from, you will be ready for business with features optimized for everyday office computing.

GO MOBILE YOUR WAY

Stay productive and focused on your business in the office, on the road, or at home. The Vostro A840 and A860 deliver the technology you need to execute everyday business tasks no matter where you are. Discover the advantages of the Dell Vostro A840 and A860 laptops: Compact and easy to take anywhere. Integrated Wi-Fi, modem and Bluetooth options keep you connected and in sync for on-the-go collaboration. Easy to deploy and manage for out-of-the-box productivity. Pre-configured with core office productivity applications and no annoying trialware.
TRUST DELL FOR RELIABLE SOLUTIONS
Hardware failures can compromise your productivity. Dell helps you avoid them with high-quality industry-standard components and proven Intel technology. Each system is reliability tested under Dells stringent quality standards, so it will perform as expected upon arrival. Designed for everyday mobile office computing, the Vostro A840 and A860 laptops are ready to help you take on the rigors of your business day and keep you looking professional.
RELAX WITH WORRY-FREE SERVICES AND SUPPORT
Dells services and support are easy to use and designed to keep your growing business on track and in budget. Dell can provide you with the services and support you need to help you remain focused on your business not on your technology. If problems should arise, our knowledgeable technicians are ready to help with solutions tailored for your specific needs. Take your business on the road now. Visit your local retailer or DELL.COM/Vostro_XX
Vostro A840 Laptop Genuine Windows Vista Home Basic Ubuntu Linux 8.04
Vostro A860 Laptop Genuine Windows Vista Business Genuine Windows Vista Home Basic Ubuntu Linux 8.041 Intel Core 2 Duo Processor T5670 (1.8GHz, 2MB L2 Cache, 800MHz FSB) Intel Pentium Dual-Core Processor T2390 (1.86GHz, 1MB L2 Cache, 533MHz FSB) Intel Celeron Dual-Core T1400 (1.73GHz, 512KB L2 Cache, 533MHz FSB) Intel Celeron 560 (2.13GHz, 1M L2 Cache, 533MHz FSB) Intel GM965 Express chipset with ICH8M Integrated Intel Graphics Media Accelerator X3100+ 15.6" Widescreen HD (1366 x 768) with anti-glare Dual-Channel DDR2 Memory 512MB, 1GB, or 2GB Two memory slots offering up to 4GB3 Memory Bandwidth: 667 MHz 4-cell 32 WHr or 6-cell 48 WHr smart lithium ion battery 65 Watt AC adapter 5400RPM SATA Hard Drive: 80GB, 120GB, 160GB 802.11b/g Wi-Fi standard Integrated 10/100 RJ 45 Ethernet network interface 56K v92 Internal Data/Fax Modem Optional Bluetooth Module (2.0 + Enhanced Data Rate) 24X DVD/CD-RW combo drive 8X DVD+/-RW with double-layer DVD+/-R write capability One audio speaker with enclosure Type I/II PCMCIA PC card slot 3-in-1 media memory card reader SD/SDIO/MMC Security cable slot AC adapter connector IEEE-1394a, USB 2.0 (x2), VGA, RJ-45 10/100 and RJ-11 56k v.92, Mic-in, Headphone jacks 31.5 mm front 36.8 mm back x 376 mm x 255 mm Starting weight with 4-cell battery is 2.46 kg5 Starting weight with 6-cell battery is 2.54 kg year limited hardware warranty7

Operating Systems

Intel CoreTM2 Duo Processor T5670 (1.8GHz, 2MB L2 Cache, 800MHz FSB) Intel Pentium Dual-Core Processor T2390 (1.86GHz, 1MB L2 Cache, 533MHz FSB) Intel Celeron Dual-Core T1400 (1.73GHz, 512KB L2 Cache, 533MHz FSB) Intel Celeron 560 (2.13GHz, 1M L2 Cache, 533MHz FSB) Intel GM965 Express chipset with ICH8M Integrated Intel Graphics Media Accelerator X3100+ 14.1" Widescreen WXGA (1280 x 800) with anti-glare Dual-Channel DDR2 Memory 512MB, 1GB, or 2GB Two memory slots offering up to 4GB3 Memory Bandwidth: 667 MHz 4-cell 32 WHr or 6-cell 48 WHr smart lithium ion battery 65 Watt AC adapter 5400RPM SATA Hard Drive: 80GB, 120GB 802.11b/g Wi-Fi standard Integrated 10/100 RJ 45 Ethernet network interface 56K v92 Internal Data/Fax Modem Optional Bluetooth Module (2.0 + Enhanced Data Rate) 24X DVD/CD-RW combo drive 8X DVD+/-RW with double-layer DVD+/-R write capability One audio speaker with enclosure 3-in-1 media memory card reader SD/SDIO/MMC Security cable slot AC adapter connector

Processor Type

Chipset Graphics2 Displays

Memory2

Battery Power Supply Primary Storage4

Connectivity Options

Optical Drive/ Media Bay Audio

Expansion Slots

IEEE-1394a, USB 2.0 (x2), VGA, RJ-45 10/100 and RJ-11 56k v.92, Mic-in, Headphone jacks 31.1 mm front 35.6 mm back x 339.7 mm x 250 mm Starting weight with 4-cell battery is 2.03 kg5 Starting weight with 6-cell battery is 2.11 kg year limited hardware warranty7
Dimensions (HxWxD) & Weight

Standard Warranty

Recommended External Peripherals and Accessories Customer Kits 2nd battery 6-cell: In separate box 2nd battery charger: In separate box DellTM E1609W, E1909W, E178FP, E198FP, E178WFP, E198WFP Dell 1110, Dell 2330d, and Dell 2330n Dell V105, Dell V305, Dell V505 Dell 1609WX, 1409X, 2309X 2nd battery 6-cell: In separate box 2nd battery charger: In separate box Dell E1609W, E1909W, E178FP, E198FP, E178WFP, E198WFP Dell 1110, Dell 2330d, and Dell 2330n Dell V105, Dell V305, Dell V505 Dell 1609WX, 1409X, 2309X
External displays Printers

Projectors

Factory Installed with hardware support only. Significant system memory may be used to support graphics, depending on system memory size and other factors. Up to 1 GB may not be available with 32-bit operating systems due to system resource requirements. GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. Preliminary starting weight with DVD/RW, integrated graphics and 4-cell battery. Weight varies with configuration and manufacturing variability. Preliminary starting weight with DVD/RW, integrated graphics and 6-cell battery. Weight varies with configuration and manufacturing variability. For a copy of limited hardware warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty

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Vostro | A840/A860 Setup and Quick Reference Guide
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

_________________

Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Vostro, Wi-Fi Catcher, DellConnect, are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, Core, and Celeron are registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. PP37L, PP38L August 2008 P/N G514H Rev. A02
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Contents

About Your Computer. Front View. Right View. Left View
Transferring Information to a New Computer. Specifications

8 Troubleshooting 15 17

17 Error Messages.

System Messages

Battery Removal Quick Setup.
Troubleshooting Software and Hardware Problems. Dell Diagnostics
Connecting to the Internet
Setting Up Your Internet Connection.

Troubleshooting Tips.

Power Problems Memory Problems
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Lockups and Software Problems.

Finding Information

Dell Technical Update Service.

Getting Help.

Dell Support Center

Obtaining Assistance.

Reinstalling Software Drivers.
Technical Support and Customer Service. Online Services. AutoTech Service.

Identifying Drivers

Reinstalling Drivers and Utilities.
Automated Order-Status Service.
Restoring Your Operating System
Using Microsoft Windows System Restore. Using the Operating System Media.
Problems With Your Order. Product Information
Returning Items for Warranty Repair or Credit.
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Before You Call. Contacting Dell.

Index. 71

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About Your Computer

Front View

DEVICE STATUS LIGHTS

The lights located on the palm rest towards the front of the computer indicate the following: Power light Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Hard drive activity light Turns on when the computer reads or writes data.

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About Your Computer To remove the battery:
Ensure that the computer is turned off. Slide the two release latches on the bottom of the computer, and then remove the battery from the bay.
To replace the battery, slide the battery into the bay until it clicks into place.

battery

battery release latches (2)
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Quick Setup

CAUTION: Before working inside your
computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
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Quick Setup 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 3 Connect USB devices, such as a mouse or keyboard.
Connect the network cable.
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Quick Setup 4 Open the computer display and press the power button to turn on the computer.
NOTE: Internet Service Provider(s) (ISP) and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an ISP. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/ satellite modem connection, contact your ISP or cellular phone service for setup instructions.

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3-in-1 Media Card Reader 3-in-1 media memory card controller 3-in-1 media memory card connector Cards supported Communications Modem: Type Controller Interface Network adapter Wireless
Vostro A840 Ricoh 5C847 3-in-1 combo card connector SD/SDIO/MMC
Vostro A860 Ricoh R5C847 3-in-1 combo card connector SD/SDIO/MMC Vostro A860

Vostro A840

v.92 Data/Fax MDC Modem softmodem HDA Bus 10/100 Ethernet LAN on system board
internal WLAN and Bluetooth wireless internal WLAN and Bluetooth wireless support (if optional cards are purchased) support (if optional cards are purchased)
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Video Video type: Data bus
Vostro A840 integrated on system board, hardware accelerated integrated video
Vostro A860 integrated on system board, hardware accelerated integrated video Intel Extreme Graphics up to 128 MB Vostro A860 two-channel high definition audio (Azalia) Conexant CX20561-12Z 24-bit (analog-to-digital and digital-to-analog)
Video controller Intel Extreme Graphics Video memory Audio Audio type Audio controller Stereo conversion Interfaces: Internal External up to 128 MB Vostro A840 two-channel high definition audio (Azalia) Conexant CX20561-12Z 24-bit (analog-to-digital and digital-to-analog)
high-definition audio (Azalia) codec microphone-in connector, stereo headphones/speakers connector
high-definition audio (Azalia) codec microphone-in connector, stereo headphones/speakers connector 25
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Specifications Audio (continued) Speaker Vostro A840 one 4-ohm speaker Vostro A860 one 4-ohm speaker 2-W channel into 4 ohms program menus Vostro A860 HD 344.23 x 193.53
Internal speaker amplifier 2-W channel into 4 ohms Volume controls Display Type (active-matrix TFT) Active area (X/Y) Dimensions: Height Width Diagonal Operating angle 206 mm (8.11 inches) 320 mm (12.6 inches) 358.14 mm (14.1 inches) 0 (closed) to 165 program menus Vostro A840 WXGA 303.36 x 189.6
209.5 mm (8.24 inches) 359.3 mm (14.14 inches) 396.24 mm (15.6 inches) 0 (closed) to 165
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Specifications Display (continued) Viewing angles: WXGA Horizontal WXGA Vertical Pixel pitch: HD Power Consumption (panel with backlight) (typical): WXGA Keyboard Number of keys Layout 6.2 W (max) with no inverter losses 6.5 W (max) with no inverter losses Vostro A(U.S. and Canada); 87 (Europe); 90 (Japan) QWERTY/AZERTY/Kanji Vostro A(U.S. and Canada); 87 (Europe); 90 (Japan) QWERTY/AZERTY/Kanji 0.2373 0.255 40/40 15/30 40/40 15/30 Vostro A840 Vostro A860

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Touch Pad

Vostro Acpi
X/Y position resolution 240 cpi (graphics table mode) Size: Width Height Battery Type 73.0-mm (2.9-inch) sensor-active area) 42.9-mm (1.7-inch) rectangle) Vostro A840 6-cell smart lithium ion 4-cell smart lithium ion Dimensions: Depth Height Width Weight 53.4 mm (2.10 inches) 20 mm (0.78 inch) 206.2 mm (8.12 inches) 0.31 kg (0.68 lb) 0.23 kg (0.5 lb) 28
73.0-mm (2.9-inch) sensor-active area) 42.9-mm (1.7-inch) rectangle) Vostro A860 6-cell smart lithium ion 4-cell smart lithium ion
53.4 mm (2.10 inches) 20 mm (0.78 inch) 206.2 mm (8.12 inches) 0.35 kg (0.68 lb) 0.23 kg (0.5 lb)
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Specifications Battery (continued) Voltage Vostro A840 11.1 VDC (6-cell) 14.8 VDC (4-cell) Charge time (approximate): Operating time 4 hours (when computer is off) Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information. 300 charge/discharge cycles Vostro A860 11.1 VDC (6-cell) 14.8 VDC (4-cell) 4 hours (when computer is off) Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information. 300 charge/discharge cycles
Life span (approximate) Temperature range: Operating Storage Coin-cell battery
0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032
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AC Adapter Input voltage

Vostro AVAC
Vostro AVAC 1.5 A 5060 Hz 4.34 A (maximum at 4-second pulse); 3.34 A (continuous) 65 W 19.5 +/1.0 VDC
Input current (maximum) 1.5 A Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) 28.2 mm (1.11 inches) 57.9 mm (2.28 inches) 137.2 mm (5.4 inches) 0.4 kg (0.9 lb) 5060 Hz 4.34 A (maximum at 4-second pulse); 3.34 A (continuous) 65 W 19.5 +/1.0 VDC
28.2 mm (1.11 inches) 57.9 mm (2.28 inches) 137.2 mm (5.4 inches) 0.4 kg (0.9 lb)
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Specifications AC Adapter (continued) Temperature range: Operating Storage Physical Height Width Depth 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Vostro A840 31.1mm to 35.6 mm (1.2 to 1.4 inches) 340 mm (13.39 inches) 250 mm (9.85 inches) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Vostro A860 31.5 to 36.8 mm (1.24 to 1.44 inches) 376 mm (14.8 inches) 255 mm (10.03 inches) 2.46 kg (5.42 lb) 2.54 kg (5.59) Vostro A840 Vostro A860 Vostro A840 Vostro A860

THE FILE BEING COPIED IS TOO LARGE FOR T H E D E S T I N A T I O N D R I V E The file that you
are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.
D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. EXTENDED MEMORY SIZE HAS C H A N G E D The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 69).
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A20 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is
unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action.
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HARD-DISK DRIVE CONFIGURATION E R R O R The computer cannot identify the drive
type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from the media. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
H ARD - DISK DRIVE CONTROLLER FAILURE 0
The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from the media. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from the media. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E R E A D F A I L U R E The

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TI M E - O F - D A Y C L O C K L O S T P O W E R
System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69).
T I M E R C H I P C O U N T E R 2 F A I L E D A chip
on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
UNEXPECTED INTERRUPT IN PROTECTED M O D E The keyboard controller may be
malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
X:\ IS NOT ACCESSIBLE. NOT READY
T I M E - O F - D A Y C L O C K S T O P P E D The
coin-cell battery that supports the system configuration settings may need to be changed. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 69).
THE DEVICE IS Insert a disk into the drive and

try again.

TI M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or
date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information.
WARNING: BATTERY IS CRITICALLY L O W The battery is running out of charge.
Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.
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NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared.
H A R D - D I S K D R I V E F A I L U R E Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 69 for assistance. HARD-DISK DRIVE READ FAILURE

THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. D A T A R E G U L A R L Y.
RECOMMENDS THAT YOU BACK UP YOUR

A PARAMETER OUT OF

Type hardware troubleshooter in the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM
S.M.A.R.T error, possible hard drive failure.
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Dell Diagnostics CAUTION: Before working inside your
computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 47) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 42
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 69. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.
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Troubleshooting NOTICE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTICE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
Insert the Drivers and Utilities media. Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTICE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTICE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 43
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Troubleshooting Type 1 to start the CD menu and press <Enter> to proceed. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Troubleshooting Tips

Follow these tips when troubleshooting your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). If a device does not work, ensure that the device is properly connected.
Power Problems CAUTION: Before working inside your
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I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.
Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com).

The computer does not start up
ENSURE THAT THE POWER CABLE IS
FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are
unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. 47
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A program stops responding

END THE PROGRAM

1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. Click to select the program that is no longer responding, and click End Task.
A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. Follow the instructions on the screen.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or the media (CD or DVD).
CHECK THE SOFTWARE D O C U M E N T A T I O N If necessary, uninstall
and then reinstall the program.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
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Other software problems

CHECK THE SOFTWARE DOCUMENTATION
OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY
Use a virus-scanning program to check the hard drive, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu

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Getting Help the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can learn about Dell products and services at the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.
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Getting Help You can access Dell Support through the following websites and e-mail addresses: Dell Support websites: Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP):
support.dell.com support.apj.dell.com (Asia Pacific and Japan only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses:
ftp.dell.com log in as user anonymous, and use your e-mail address as your password

AutoTech Service

Dell's automated support serviceAutoTech provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 69.

mobile_support@us.dell.com support@us.dell.com suporte@dell.com (Brazil) la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
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Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 69.
the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 69.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 69.
For the telephone number to call for your region, see "Contacting Dell" on page 69. Include a copy of the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 68), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 69).

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For
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Getting Help 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 68). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). 67
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Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: 68
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Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/ Region drop-down menu at the bottom of the page. Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. Choose the method of contacting Dell that is convenient for you.
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battery removal, 12

Dell contacting, 63, 69 software updates, 49 Support Utility, 49 technical support and customer service, 64 Technical Update Service, 49 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 42 Dell Technology Guide, 61 DellConnect, 64 diagnostics Dell, 42 display description, 9 71

connecting AC adapter, 16 Internet, 17 network, 17 network cable, 16 USB devices, 16 contacting Dell, 63, 69
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Index documentation, 59 Dell Technology Guide, 61 Service Manual, 6061 drivers, 51 Drivers and Utilities media, 59 identifying, 51 reinstalling, 51 returning to a previous version, 51 Drivers and Utilities media, 52, 59 Dell Diagnostics, 42
IEEE 1394 connector description, 10 Internet connecting, 17

license label, 61

End User License Agreement (EULA), 60 ergonomics information, 60 Express Service Code, 59
media Drivers and Utilities, 59 memory troubleshooting, 46
finding information, 59 72
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network connector description, 11 networks connecting, 17 Notebook System Software, 59
regulatory information, 60 reinstalling drivers and utilities, 51 software, 51
operating system media, 55 operating system product key, 61 S.M.A.R.T, 41 safety information, 60 security cable slot description, 11 Service Manual, 6061
phone numbers, 69 power power light conditions, 44 troubleshooting, 44
Service Tag, 59 setup computer, 15 quick setup, 15
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Index software problems, 48 reinstalling, 51 troubleshooting, 4849 updates, 49 specifications AC adapter, 30 all, 21 audio, 25 battery, 28 communications, 24 display, 26 environmental, 31 keyboard, 27 memory, 22 physical, 31 ports and connectors, 23 processor, 21 system information, 22 touch pad, 28 video, 25 support, 63 contacting Dell, 69 DellConnect, 64 online services, 64 regional, 64 technical support and customer service, 64 support information, 60
Terms and Conditions, 60 track stick/touch pad buttons description, 8 troubleshooting, 33, 60 blue screen, 48 computer not responding, 47 Dell Diagnostics, 42 error messages, 33 memory, 46 power, 44 power light conditions, 44 program crashes, 47
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Index troubleshooting (continued) programs and Windows compatibility, 48 software, 4749 tips, 44 Windows Vista Program Compatibility wizard, 48 wizards Program Compatibility wizard, 48
updates software and hardware, 49

view back, 10 front, 78

warranty information, 60 Windows License label, 61 75
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