R4C725/726 Setup Guide Rev.E

A5 size 12/4/00 SETUP.FM

Proof Sign-off: K.Gazan CRE Tsukada N.Nomoto Lipsett

Printing Your First Page

Checking the Package Contents
Installing the Ink Cartridges

Unpacking the Printer

Installing the Printer Software
Plugging in and Connecting the Printer
Attaching the Paper Support Adapter, Roll Paper Holder and Paper Support

4013020-01 xxx

Daily Use Setup Guide PhotoQuicker

paper support

paper manuals
black color ink cartridges

printer

roll paper

power cord*

* The power cord may come attached to the printer in certain locations.
printer software & Reference Guide CD-ROM

roll paper holder

paper support adapter

protective film

The package contents may vary in certain locations.
The illustration in this Guide show the EPSON Stylus Photo 1290; the EPSON Stylus Photo 890 is a small type of the printer.
Remove all tape and protective materials from the printer.
Hold the paper support adapter so that the arrows on the adapter facing toward the front of the printer, and insert the adapter into the slot at the rear of the printer. Insert the roll paper holder into the slots at the back of the paper support adapter, then insert the paper support into the slot at the rear of the paper support adapter. Note: At this time you may mount the roll paper holder temporarily, by inserting it into any slots at the rear of the paper support adapter. You do not need to actually mount the roll paper.
Plugging In and Connecting the Printer
Your printer connects to your computer via the parallel or USB interface. Macintosh computers can only be connected via the USB interface. Depending upon your geographic location, you may need to obtain the appropriate cable. See Options and Consumable Products in the Daily Use guide for details. Note: In order to connect your PC via the USB interface, your computer must be a Windows Me, 98 or Windows 2000 pre-installed model that comes with a USB port or Windows Me upgraded from a Windows 98 pre-installed model.
Using a parallel interface for Windows users
To connect the printer to your PC, you need a shielded, twisted-pair parallel cable. Follow the directions below. 1. 2. Make sure that both the printer and the computer are turned off. Plug the power cord into a properly grounded electrical outlet. Plug the cable connector securely into the printer's interface connector. Then, squeeze the wire clips together until they lock in place on both sides. If your printer has a ground connector screw to the right of the interface connector, connect the ground wire to the ground connector screw. Plug the other end of the cable into the computer's parallel interface. If there is a ground wire at the computer end of the cable, connect it to the ground connector at the back of the computer.
Using a USB interface for Windows and Macintosh users
To connect the printer to a USB port, you need a standard, shielded USB cable. Follow these steps. Note: For best results, you should connect the printer directly to the computers USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first tier hub.
If your computer has more than one USB port, you may plug the cable in wherever is convenient. 1. Make sure that both the printer and the computer are turned off. Plug the power cord into a properly grounded electrical outlet. 2. Plug the appropriate end of the cable into the USB port on the back of the printer. (The end that fits the printer has a different shape from the end that fits the computer.) 3. Connect the other end of the cable to the computers USB port.

After connecting the printer to your computer, you need to install the software included on the Printer Software for EPSON Stylus Photo 1290 or Printer Software for EPSON Stylus Photo 890 CD-ROM shipped with your printer. The printer software CD-ROM contains:
Printer software (printer driver and utilities) The printer driver runs, or drives, your printer; use it to make settings such as print quality, speed, media type, and paper size. The Nozzle Check, Head Cleaning, and Print Head Alignment utilities help you keep your printer in top operating condition. EPSON Status Monitor 3 (for Windows) or EPSON StatusMonitor (for Macintosh) notifies you of printer errors and displays printer status information such as the amount of ink remaining. The Status Monitor also guides you through the ink cartridge replacement process. EPSON PhotoQuicker This utility lets you print digital photos using a wide variety of layouts and effects with ease. Online guides The online Reference Guide helps you learn more about your printer. If you wish to make a floppy disk version of the printer software on your CD-ROM, you can use the driver disk creation utility included on the CD.
Refer to the appropriate section.
Copyright 2000 by SEIKO EPSON CORPORATION, Nagano, Japan.
Printed in Japan 00.xx-xx

Installing in Windows

Follow the instructions in this section to install the printer software and EPSON PhotoQuicker.
Installing the printer software
Follow these steps to install the printer software. 1. 2. 3. Make sure that your printer is turned off. Turn on your computer and start Windows. If the New Hardware Found dialog box or any other Wizard appears, click Cancel. Insert the printer software CD shipped with your printer in the CDROM drive. The Installer dialog box appears. If it does not, double-click the My Computer icon, click the CD-ROM icon, then click Open on the File menu. Then, double-click EPsetup.exe. (For floppy disk users, insert the disk in a disk drive and double-click the My Computer icon, then the floppy disk drive icon, and then Setup.exe.) Select Install Printer Driver/Utility, and click. Then, click OK in the dialog box that appears to start the printer software installation. If Problem Solver is available in your location, it is automatically installed on your hard drive.
Note: It is possible to install the Reference Guide on your hard drive from the Installer dialog box, as shown to the right. To install the guide, click Online Guide and then. Then, click Install Reference Guide and follow the onscreen instructions. When the installation is complete, an ESP Guide icon appears in the EPSON folder. Double-click the icon to open the guide. The Problem Solver provides tips and instructions to help you solve most problems that you may encounter when printing. The Problem Solver can be accessed through the EPSON folder, Status Monitor 3, or the printer software. For details, see the Troubleshooting section of your Daily Use guide. Follow the on-screen instructions to turn on your printer. For Windows Me and 98 users, the printer port configuration starts automatically.

For printers connected via the USB cable, the USB device driver installation starts automatically at this point. When a message appears asking you to restart your computer, do so. If you are a Windows 2000 user and using parallel cable, click the Stop Search button when the USB device driver installation starts, then follow the on-screen instructions. 6. After turning on the printer, the Setup utility opens automatically. Follow the on-screen instructions to install the ink cartridges, check the print head nozzles, and clean the print head. When a message appears informing you that the setup is complete, click OK. Note: If the Setup utility does not start, proceed to section cartridges using the printers control panel. 7. to install the ink
When a message appears informing you that the installation is complete, click OK. Note: If an error message appears, either the printer software or the EPSON USB printer device driver is not installed correctly. See "Troubleshooting" in the Daily Use guide for details.
Installing EPSON PhotoQuicker
1. After the setup is complete, the installer dialog box appears again. Choose Install EPSON PhotoQuicker, click , then click OK. (If the installer dialog box does not appear automatically, double-click the My Computer icon, and double-click the CD-ROM icon, and then EPSON PhotoQuicker.)
Follow the on-screen instructions. When a message appears informing you that the installation is complete, click Finish. After the setup is complete, proceed to section to print your first page.

Installing in Macintosh

Follow the instructions in this section to install the printer software, select your printer in the Chooser, and install EPSON PhotoQuicker.
Caution: Turn off all virus protection programs before you install the printer software.
Follow these steps to install your printer software. Turn on your Macintosh and insert the software CD in the CD-ROM drive. The EPSON printer software CD-ROM opens automatically. If the Install Printer Driver/Utility folder appears in the EPSON folder, open it and then double-click the Installer icon.
Note: It is possible to install the Reference Guide on your hard drive from the printer software CD-ROM. To install the guide, click Install Reference Guide and follow the on-screen instructions. When the installation is complete, a View Reference Guide icon appears in the EPSON folder. Double-click the icon to open the guide. It is possible to access Technical Support from the printer software CD-ROM. Insert the CD in the CD-ROM drive and open the Install Printer Driver/Utility folder in the EPSON folder. Then double-click the Technical Support Web Site icon. At the initial screen, click Continue. The Installer dialog box appears. To install the printer software that is included on your printer software CD-ROM, make sure that the Install Location box displays the correct drive, then click Install.

When a message appears informing you that the installation is complete, click Restart to restart your computer.
Selecting your printer in the Chooser
After you have installed the printer software on your Macintosh, you need to open the Chooser and select your printer. You must select a printer the first time you use it or whenever you want to switch to another printer. Your Macintosh will always print using the last printer selected. Follow the steps below to select your printer in the Chooser.
Choose Chooser from the Apple menu. Then, select the icon for your printer and the port that your printer is connected to. Select the appropriate Background Printing radio button to turn background printing on or off. When background printing is on, you can use your Macintosh while it is preparing a document for printing. In order to use the EPSON Monitor3 utility to manage print jobs, background printing must be turned on. Close the Chooser.
1. After setup is complete, the installer dialog box appears again. Doubleclick the EPSON PhotoQuicker, then double-click the Installer icon inside it. The installer dialog box appears. Click Install. When a message appears informing you that installation is complete, click Quit.
This printer uses ink cartridges equipped with IC chips. The IC chip accurately monitors the amount of ink used by each cartridge, so even if a cartridge is removed and inserted again, all of its ink can be used. However, some ink from both color and black ink cartridges is consumed each time a cartridge is inserted because the printer automatically checks reliability. Be sure to use the ink cartridges packed with your printer the first time that you install ink cartridges. Refer to the appropriate section.
Using the Setup utility for Windows users
The Setup utility should open automatically when your printer software installation is complete. Follow the on-screen instructions. If you cannot access the Setup utility, refer to the next section, Using the printers control panel.
Using the printer's control panel

If you are a Macintosh user or cannot access the Setup utility, use the printers control panel to install the ink cartridges. Before installing the ink cartridges, note the following.
Warning: The ink cartridges are self-contained units. Under ordinary use, ink will not leak from a cartridge. If ink does get on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Note: Do not open the ink cartridge packages until just before you install them; otherwise, the ink may dry up. Follow the steps below to install the ink cartridges. 1. Lower the output tray and open the printer cover.
Turn on the printer by pressing the 2 power button. The print head moves to the left, which is the ink cartridge installation position. The 2 power light flashes and the error light comes on. Caution: Do not move the print head by hand. Doing so may damage the printer.
Push back the release tabs and lift up the ink cartridge clamps.
Open the ink cartridge packages. Next, remove only the yellow tape seals from each cartridge. Caution: You must remove the yellow tape seals from the cartridges before installing them; otherwise, the cartridges will become unusable and you will be unable to print. If you have installed an ink cartridge without removing the yellow tape seal, you must remove the cartridge and install a new one. Prepare the new cartridge by removing the yellow tape seal, then install it in the printer. Do not remove the blue portion of the tape seal from the cartridges; otherwise, the cartridges may become unusable. Do not remove the tape seals from the bottom of the cartridges; otherwise, ink will leak. Do not touch the green IC chip on the side of the cartridge. Doing so may prevent normal operation and printing. Do not remove the green IC chip from the side of the cartridge. If you install an ink cartridge without a chip, the printer may be Do not touch this part. damaged. Align the tabs on each ink cartridge so that they are resting on the tabs protruding from the base of the opened ink cartridge clamps. Do not apply excessive force to the cartridges.
Caution: Make sure that the ink cartridge tabs are not under the tabs protruding from the base of the opened ink cartridge clamps, as this can damage the clamps.

Note: Install both ink cartridges. If either of the cartridges is not installed, the printer will not work. Lower the ink cartridge clamps until they lock into place. Press the A ink cartridge replacement button. The printer moves the print head and begins charging the ink delivery system. This process takes about two and a half minutes. Caution: Always press the A ink cartridge replacement button to move the print head. Do not move the print head by hand. Doing so may damage the printer.
While the ink is charging, the 2 power light flashes and the printer produces a variety of mechanical sounds. These sounds are normal. When the ink delivery system has been charged, the print head returns to the home (far right) position and the 2 power light comes on. Caution: Never turn off the printer while the 2 power light is flashing.

Close the printer cover.

Checking the printer
Before printing your first page, you need to make sure that the printer is working correctly by loading paper, then printing a nozzle check page and, if necessary, cleaning the print head. Refer to the appropriate section below.

Loading paper

Follow the steps below to load plain paper in the printer. 1. Lower the output tray and slide out the extention. Next, slide the left edge guide so that the distance between the edge guides is slightly wider than the width of your paper. Fan a stack of paper, then tap it on a flat surface to even the edges.
Load the stack of paper in the sheet feeder with the printable side up and the right edge of the paper resting against the right edge guide. Then, slide the left edge guide against the left edge of the paper. Note: Always load paper into the sheet feeder short edge first.

printable side up

Make sure that the paper stack fits under the arrow mark inside the edge guide.
Checking the print head nozzles
Make sure that the printer is turned off. Hold down the > maintenance button ( in the illustration) and press the 2 power button ( in the illustration) to turn on the printer. Then release only the power button first. When the printer starts the nozzle check, release the > maintenance button. Below are sample printouts.
Good sample Print head needs to be cleaned

Segments are missing

If the nozzle check page does not print satisfactorily (for example, if any segment of the printed lines is missing), then you should clean the print head as explained below. If the printout is satisfactory, you are ready to print your first page. See Printing Your First Page for instructions.

Cleaning the print head

Follow the steps below to clean the print head. 1. Make sure that the 2 power light is on and that the > error light is off.
Hold down the > maintenance button for three seconds. The printer starts cleaning the print head and the 2 power light begins flashing. Print head cleaning takes about thirty seconds to complete. Caution: Never turn off the printer while the 2 power light is flashing. Doing so may damage the printer.

When the 2 power light stops flashing, print a nozzle check pattern to confirm that the head is clean and to reset the cleaning cycle. If print quality hasnt improved after repeating the nozzle checking and cleaning procedures four or five times, contact your dealer.
After making sure that your printer is operating correctly, you are ready to print your first page. To familiarize yourself with the printer software, we recommend printing one of the sample files provided on the printer software CD-ROM. To print a sample file, follow the instructions for Windows or Macintosh in this section. If you choose to print your own document instead, open the document in your application, then proceed to step 4 in the relevant section below, making changes where appropriate. Note: See your software manual for details on how to use your application. Depending on the type of document you are printing and the type of paper you are using, you may have to make settings different from those described in this section.

For Windows users

Follow the steps below to print the sample file. 1. Make sure that A4 or Letter size EPSON Photo Quality Ink Jet Paper is loaded in the printer.
Insert the printer software CD in the CD-ROM drive. If the Installer dialog box appears, click Quit. Double-click the My Computer icon. Then right-click the CD-ROM drive icon and click Open on the menu that appears. Double-click the sample.bmp file to open it. To change the printer software settings, click Print on the File menu. A Print dialog box similar to the one on the right opens. (This example is from Paint).
Make sure your printer is selected in the Name list box, then click Properties. The printer software opens. 6. Click the Main tab, then click anywhere in the Media Type box and select Photo Quality Ink Jet Paper. 7. Select Color as the Ink setting. 8. Select Automatic as the Mode setting. When Automatic is selected, the printer software optimizes other settings according to the Media Type and Ink settings that you make. 9. Click the Paper tab, then click anywhere in the Paper Size box and select the paper size that is loaded in the printer. 10. Click OK at the bottom of the printer software. You return to the Print dialog box (or a similar dialog box). 11. Click Close, Print, or OK to print. You may need to click a combination of these buttons. While printing, the EPSON Progress Meter is displayed, showing the printing progress and the status of your printer. Note: If the sample file does not print correctly, see Problem Solver in the online Reference Guide for solutions.

For Macintosh users

Follow these steps to print the sample file. 1. Make sure that A4 or Letter size paper is loaded in the printer.

2. 3. 4.

Insert the printer software CD in the CD-ROM drive. Open the Install Printer Driver/Utility folder in the EPSON folder and then double-click the README file. Click Page Setup on the File menu. The following dialog box appears.

5. 6. 7.

Select the paper size that is loaded in the printer from the Paper Size list. Select Portrait as the Orientation setting. After making your settings, click OK to close the Page Setup dialog box. Note: You cannot print from the Page Setup dialog box. You can only print from the Print dialog box.
Click Print on the File menu. The Print dialog box opens.
9. Select Plain Paper from the Media Type list. 10. Select Color as the Ink option. 11. Select Automatic as the Mode setting. This causes the printer software to optimize other settings according to the Media Type and Ink settings that you make. 12. Click Print to start printing. While printing is in progress, the EPSON Progress Meter is displayed, showing the printing progress and the status of your printer. Note: If the sample file does not print correctly, see Problem Solver in the online Reference Guide for solutions.

Daily Use

Printed in Japan 00.XX-XX

PMSDIC2425 4013021

4013021-00 XXX
Proof Sign-off: K.Gazan CRE Oguchi N.Nomoto Lipsett

R4C725/726 short.bk

FRONT.FM 12/4/00

A5 size

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with SEIKO EPSON CORPORATION's operating and maintenance instructions. SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION. SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as EPSON Approved Products by SEIKO EPSON CORPORATION. EPSON is a registered trademark and EPSON Stylus is a trademark of SEIKO EPSON CORPORATION. Microsoft and Windows are registered trademarks of Microsoft Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright 2000 by SEIKO EPSON CORPORATION, Nagano, Japan.

SHORT.TOC 12/4/00

Contents

Safety Instructions. 1

Important Safety Instructions. 1 ENERGY STAR Compliance. 5 Information for United Kingdom Users. 5 Warnings, Cautions, and Notes. 7
Printer Parts and Control Panel Functions. 8
Printer Parts. 8 Buttons. 9 Lights. 10

Loading Paper. 12

Loading Special Paper and Other Media. 12 Loading Envelopes. 15

Using Roll Paper. 17

Using the Roll Paper Holder. 17 Removing the Roll Paper from the Printer. 21
Printing with Windows. 23
Printer Software Introduction. 23 Making Settings on the Main Menu. 24 Making Settings on the Paper Menu. 25 Making Settings on the Layout Menu. 26
Printing with Macintosh. 27
Printer Software Introduction. 27 Making settings in the Print dialog box. 28 Making settings in the Page Setup dialog box. 29 Making settings in the Layout dialog box. 30
Replacing Ink Cartridges. 31
Using the Printer's Control Panel. 31

Troubleshooting. 36

Error Indicators. 38 Maintenance. 40 Correcting USB Problems. 42
Options and Consumable Products. 48
Options. 48 Consumable products. 49

Customer Support. 55

Technical Support Web Site. 55 Regional Customer Services. 55

System Requirements. 62

Using the online Reference Guide. 62

SAFE.FM 12/4/00

Safety Instructions
Important Safety Instructions
Read all of the instructions in this section before using your printer. Also, be sure to follow all warnings and instructions marked on the printer.

When using the printer

Observe the following when using the printer: Do not insert objects through the slots in the printers cabinet. Take care not to spill liquid on the printer. Do not put your hand inside the printer or touch the ink cartridges during printing. Do not move the print head by hand; otherwise, you may damage the printer. Always turn the printer off using the P power button. When this button is pressed, the P power light flashes briefly and then goes out. Do not unplug the printer or turn off the power to the outlet until the P power light stops flashing. Before transporting the printer, make sure that the print head is in the home (far right) position and the ink cartridges are in place.
When handling the ink cartridges
Observe the following when handling the ink cartridges: Keep ink cartridges out of the reach of children. Do not allow children to drink from or otherwise handle the cartridges.
Be careful when you handle the used ink cartridges, as there may be some ink remaining around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. Do not shake an ink cartridge; this can cause leakage. Install the ink cartridge immediately after you remove it from its package. Leaving the cartridge unpacked for a long time before use may result in reduced print quality. Do not use an ink cartridge beyond the date printed on the cartridge carton. For best results, use up the ink cartridges within six months of installing them. Do not dismantle the ink cartridges or try to refill them. This could damage the print head. After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it. Store ink cartridges in a cool, dark place. Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and printing. The IC chip on this ink cartridge retains a variety of cartridge related-information, such as the amount of ink remaining, so that a cartridge may be removed and reinserted freely. However, each time the cartridge is inserted, some ink is consumed because the printer automatically performs a reliability check.
If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. A valve in the ink supply port makes covers or plugs unnecessary, but the ink may stain items that come in contact with this area of the cartridge. Do not touch the ink supply port or surrounding area.

ENERGY STAR Compliance

As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The International ENERGY STAR Office Equipment Program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, copiers, and scanners in an effort to reduce air pollution caused by power generation.
Information for United Kingdom Users

Use of options

EPSON (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by EPSON (UK) Limited.

Safety information

Warning: This appliance must be earthed. Refer to the rating plate for the voltage and check that the appliance voltage corresponds to the supply voltage.
Important: The wires in the mains lead fitted to this appliance are coloured in accordance with the following code: Green and yellow Earth Blue Neutral Brown Live If you have to fit a plug: As the colours of the mains lead of this appliance may not match the coloured markings used to identify the terminals in a plug, please observe the following: The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the earth symbol (G). The blue wire must be connected to the terminal in the plug marked with the letter N. The brown wire must be connected to the terminal in the plug marked with the letter L. If the plug is damaged, replace the cord set or consult a qualified electrician. Replace fuses only with fuses of the correct size and rating.
Warnings, Cautions, and Notes
Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation of your printer.

PARTS.FM 12/4/00

Printer Parts and Control Panel Functions

Printer Parts

paper support extension
paper support paper support adapter
sheet feeder printer cover
output tray output tray extension

edge guides

roll paper holder
USB interface cable connector
parallel interface cable connector
ink cartridge clamps print head

adjust lever

control panel ink cartridge replacement button

Buttons

Button
Function Turns the printer on and off. Clears the printer's memory if pressed twice while the power is on. Loads or ejects paper if pressed and released within two seconds. Resumes printing if pressed and released after a paper out error. Performs print head cleaning if pressed for 3 seconds when the b error light is off. Moves the print head to the ink cartridge replacement position and charges ink to the printer when ink is out.

Load envelopes flap edge first with the flap side down, as shown in the illustration.
Available envelopes sizes are: No.10, DL, C6, 132 mm 220 mm
Do not use envelopes that are curled or folded. Flatten envelopes before loading. Avoid using envelopes that are too thin as they may curl during printing. Select Plain Paper as the Media Type setting in the printer software.

ROLL.FM 12/4/00

Using Roll Paper
Using the Roll Paper Holder
With the Roll paper holder packed in the printer, you can print in roll paper format which is convenient for banner printing. When you are printing using the Roll paper holder, keep the following in mind. Load the paper printable side up. Use flat, undamaged paper. If the paper is curled, flatten it before loading to avoid paper feeding problems. Always handle the paper by the edges. Provide ample space in front of the printer for the paper to eject fully. Make sure that the output tray is down and the output tray extension is closed. Check that the end of the paper is cut cleanly, perpendicular to the long axis of the paper. If it is cut on a diagonal or not cleanly, the paper may not feed smoothly or the print may extend off the edge of the paper. EPSON recommends using media distributed by EPSON to ensure high-quality results.

Loading the Roll Paper

Follow the directions below to mount the Roll paper holder and load the roll paper. 1. Set roll paper in the roll paper holder.
Note: Remove the transparent sheet after setting the roll paper into the holders. 2. Check that the end of the roll is cut perpendicularly to the edges as shown. For A4 and 329-mm width paper, cut along one of the parallel lines on the back. For 89- and 100-mm width paper, use a triangle.
Caution: Always use a triangle or other tool to ensure that the end of the roll is cut perpendicularly. A diagonal cut may cause paper feed problems.
3. To uncurl the paper, roll the paper inside the protective film packaged with the printer in the direction opposite to the papers curl, as shown below.
4. Remove the paper support and lower the output tray. Then, turn on the printer.
5. Attach the roll paper holder to the printer. Adjust the first left of slot in the back of printer and insert roll paper holder into slots.
6. Gently insert the end of the paper into the printer as far as it will go, flush with the right edge guide. Slide the left edge guide against the left edge of the printer.
7. To load the paper correctly, you must hold the paper in place with your hand while you press the z roll paper button. The paper feeds into the printer.
8. Open the printer cover and make sure that the paper is feeding correctly. If it is not straight, depress the z roll paper button for more than three seconds to eject the paper. The error light is on. Press the z roll paper button to clear the error, then feed the paper again.

The roll paper is now loaded. Next, set up the printer software and try printing. For details on setting up the printer software, refer to Printing on Roll Paper in the online Reference Guide.
Removing the Roll Paper from the Printer
After the print job is complete, press the z roll paper button; a line is printed on the roll paper indicating where to cut the paper. Follow the directions below to remove the paper from the printer. 1. Press the z roll paper button to feed the paper. This time, a cutting guide line is printed.
Note: If you want to print more data on the same sheet of paper, press the z roll paper button and send the next print job. The paper will return to the printing start position before starting the next print job. You must press the z roll paper button; otherwise, the printer will not operate even if you send a new print job. However, do not press the z roll paper button more than is necessary; repeated motion may damage the printout. 2. Cut the paper along the printed line. Never pull the paper as you cut it. Doing so may damage the printout. When cutting the paper, do not cut inside the line (closer to the printer) as this may cause paper feed problems.
Note: EPSON recommends that you use a triangle or other tool to ensure that the end of the roll is cut perpendicularly. A diagonal cut may cause paper feed problems. 3. Once you have cut the paper, hold down the z roll paper button for about 3 seconds. The paper feeds in reverse to a position where it can be easily removed from the sheet feeder at the back of the printer. If it does not feed to this position, repeat this step.
4. Gently remove the paper. Then, press the z roll paper button to clear error light. Your document has now been printed.

SOFTW.FM 12/4/00

Printing with Windows
Printer Software Introduction
The printer software which comes with your printer includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top operating condition.
Accessing the printer software
After you open your application program and create your document, you are ready to select your printer software settings. From the File menu, click Print. You see your applications Print dialog box. Make sure your printer is selected in the dialog box. Once you click Properties, Printer, Setup or Options (Depending on your application, you may need to click a combination of these buttons.), you see your printer software dialog box. Note: You can get specific help related to any item on a menu by right-clicking the item and then clicking the Whats This? command.

2. Press down the e ink cartridge replacement button. The print head moves left to the Ink cartridge replacement position. The P power light begins to flash, and the b error light begins to flash or remains on. To discover which cartridge requires replacing, refer to the table below, or check EPSON Status Monitor 3 (for Windows) or EPSON StatusMonitor (for Macintosh).
Action Replace the black ink cartridge if the b error light flashes at the same speed as the power light. Replace the color ink cartridge if the b error light flashes at twice the speed of the P power light. Replace both the black and color ink cartridges if this light remains on.
O = on, N = off, F = flashing
Caution: Do not move the print head by hand, as this may damage the printer. Always press the e ink cartridge replacement button to move it.
3. Lift up the ink cartridge clamp as far as it will go. Take the cartridge out of the printer. If the cartridge is empty, dispose of it properly. Do not take the used cartridge apart or try to refill it.
Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a physician immediately.
4. Remove the new ink cartridge from its protective bag and then only peel off the yellow tape seal. Do not touch the green chip on the side of the cartridge.
black ink cartridge (T007)
color ink cartridge Stylus Photo 1290 (T009) Stylus Photo 890 (T008)
Caution: You must remove the yellow tape seal from the cartridge before installing it; otherwise, the cartridge will become unusable and you will be unable to print. If you have installed an ink cartridge without removing the yellow tape seal, you must remove the cartridge and install a new one. Prepare the new cartridge by removing the yellow tape seal, then install it in the printer. Do not remove the blue portion of the tape seal from the top of the cartridge; otherwise, the print head may become clogged and be unable to print. Do not remove the tape seal from the bottom of the cartridge; otherwise, ink will leak. Do not remove the green IC chip from the side of the cartridge. If you install an ink cartridge without an IC chip, the printer may be damaged. Do not touch the green IC chip on the side of the cartridge; otherwise, normal operation and printing may not be possible.

You can identify many common printer problems using the lights on your printers control panel. If the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.
Lights Problem and Solution Paper out No paper is loaded in the printer. Check EPSON Status Monitor 3 or EPSON StatusMonitor. Load paper in the sheet feeder, then press the b maintenance button. The printer resumes printing and the light goes out.
Paper jam Paper has jammed in the printer. Check EPSON Status Monitor 3 or EPSON StatusMonitor. Press the b maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press the b maintenance button to resume printing.
Ink low The black or color ink cartridge is nearly empty. Obtain a replacement black or color ink cartridge. To determine which cartridge is nearly empty, check the ink level using EPSON Status Monitor 3 or EPSON StatusMonitor. Black: T007 (Standard Capacity) T010 (Light Capacity) Color: T009 (Stylus Photo 1290) T008 (Stylus Photo 890)
Ink out The black or color ink cartridge is empty or not installed. Replace the black or color ink cartridge with a new one. See Replacing Ink Cartridges on page 31 for details. Black: T007 (Standard Capacity) T010 (Light Capacity) Color: T009 (Stylus Photo 1290) T008 (Stylus Photo 890)
Wrong cartridge (black ink cartridge) The installed black or color ink cartridge cannot be used by this printer. Use the appropriate black or color ink cartridge. See Replacing Ink Cartridges on page 31 for details. Black: T007 (Standard Capacity) T010 (Light Capacity) Color: T009 (Stylus Photo 1290) T008 (Stylus Photo 890)

Carriage error

NP O b
The print head carriage is obstructed by jammed paper or other foreign material and cannot return to the home position. Unknown printer error
Turn off the printer. Open the printer cover and remove any paper from the paper path by hand. Then, turn the printer back on. If the error does not clear, contact your dealer.

FP F b

An unknown printer error has occurred.
Turn off the printer and contact your dealer.

Maintenance

To keep your printer is good working condition, use the following utilities included in your printer software. To determine which utility to use, locate your problem in the list, then try the solutions recommended for that problem. If you need help accessing the printer software, see Printing with Windows on page 23, or Printing with Macintosh on page 27. For more details about maintaining your printer, see your online Reference Guide.

Utility Nozzle Check Problem and Solution The lines, images, or text in your printout contain gaps or are faint. Make sure that A4 or Letter size paper is loaded in the sheet feeder. For Windows users, access the printer software and click the Utility tab, then click the Nozzle Check button. For Macintosh users, access the Print or Page Setup dialog box and click the Utility icon button, then click the Nozzle Check button in the Utility dialog box. Follow the on-screen instructions to sheck the print head nozzles. If any segments are missing or faint in the printed pattern, the print head nozzles may be clogged. Try using the Head Cleaning utility as described below.

Utility Head Cleaning

Problem and Solution The print head nozzle are clogged. Make sure that the printer is on and the b error light is off. For Windows users, access the printer software and click the Utility tab, then click the Head Cleaning button. For Macintosh users, access the printer software and click the Utility icon button, then click the Head Cleaning button. Follow the on-screen instructions to clean the print head.

Print Head Alignment

The vertical lines in your printout are not aligned correctly.
Make sure that A4 or Letter size plain paper is loaded in the sheet feeder. For Windows users, access the printer software and click the Utility tab, then click the Print Head Alignment button. For Macintosh users, access the printer software and click the Utility icon button, then click the Print Head Alignment button. Follow the on-screen instructions to align the print head.

Correcting USB Problems

If you are having difficulty using your printer with a USB connection, see if your problem is listed below, then follow the instructions given to resolve the problem.
Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one or both of these solutions: Use the USB cable (C83623) recommended in System Requirements on page 62. For best results, you should connect the printer directly to the computers USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first tier hub.

Operating System

Your computer must be a Windows 98 or Windows 2000 preinstalled model. You may not be able to install or run the USB Printer Driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows 98 or 2000. For Windows Me users, your computer must be a Windows Me pre-install model or upgraded from Windows 98 pre-installed model. For details about your computer, contact your dealer.
Printer sofrware installation
Please take notice about the following.
When using Windows 2000, you must follow the steps in the Setup Guide to install the printer software; otherwise, Microsofts Universal driver may be installed instead. To check if the Universal driver has been installed, open the Printers folder and right-click the icon for your printer. To open the printer driver, click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver. If About is displayed in the shortcut menu that appears, click it. A message box with the words Unidrv Printer Driver appears. You must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. If the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you click No, you will must follow the steps in the Setup Guide to install the printer software again.

USB driver installation

For Windows Me, 98 and 2000 users, follow the directions below to ensure that the USB driver is installed correctly. Note: The illustrations used in this section show the procedure for Windows 98. 1. Click the Start button, point to Settings, and click Printers. Make sure that the icon for your printer appears in the Printers window. Select the icon for your printer, then click Properties on the File menu.
2. For Windows 98 users, click the Details tab and make sure that EPUSBx: (EPSON Stylus Photo 1290 or 890) is displayed in the Print to the following port list box. For Windows 2000 users, click the Ports tab and make sure that USBxxx, EPSON Stylus Photo 1290 or 890 is displayed in the Print to the following port(s) list box.
Note: If the correct port is not displayed, refer to the next section, Make sure that EPSON USB Printer Devices appears on the Device Manager menu (for Windows Me and 98).
The Device Manager menu (for Windows Me and 98 only)
If you canceled the plug-and-play driver installation before the procedure was complete, either the USB printer device driver or the printer software may be incorrectly installed. Follow the steps below to check the installation and reinstall the drivers. 1. Turn the printer on. Plug the USB cable into the printer and the computer.
2. Right-click the My Computer icon on your desktop, then click Properties. 3. Click the Device Manager tab. If your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus (+) sign beside Other devices to view the installed devices.
If USB Printer appears under Other devices, the USB printer device driver is not installed correctly. If EPSON Stylus Photo 1290 or 890 appears, the printer software is not installed correctly. If neither USB Printer nor EPSON Stylus Photo 1290 or 890 appears under Other devices, click Refresh or unplug the USB cable from the printer, then plug it into the printer again.
4. Under Other devices, select USB Printer or EPSON Stylus Photo 1290 or 890 and click Remove. Then, click OK.
5. When the following dialog box appears, click OK. Then click OK to close the System Properties dialog box.
6. Turn off the printer and restart your PC. Then, reinstall the drivers from the beginning, following the instructions in the Setup Guide. Note: If the problem does not clear, contact your dealer.
Reinstall the USB printer device driver and printer software (Windows 98 only)
If the solutions above do not correct the problem, try reinstalling the USB printer device driver and the printer software. First, uninstall EPSON Printer Software using the Add/Remove Programs utility in the Control Panel, then uninstall EPSON USB Printer Devices. Next, reinstall the software as described in Setup Guide. If EPSON USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and doubleclick epusbun.exe. in Win9x folder. Then follow the on-screen instructions.

Plain Paper

Plain paper Envelopes EPSON Premium Ink Jet Plain Paper (A4) EPSON Bright White Ink Jet Paper (A4)

S041214 S041442

360 dpi Ink Jet Paper
EPSON 360 dpi Ink Jet Paper (A4) EPSON 360 dpi Ink Jet Paper (Letter) EPSON 360 dpi Ink Jet Paper (A3)* S041059 S041025 S041060 S041028 S041065 S041046
EPSON 360 dpi Ink Jet Paper (Super A3/Super B)*S041066 S041047 EPSON Iron-On Cool Peel Transfer Paper (A4) S041154
EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153 S041155 EPSON Iron-On Cool Peel Transfer Paper (A3)* S041238
Photo Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Paper (A4) EPSON Photo Quality Ink Jet Paper (Letter) EPSON Photo Quality Ink Jet Paper (Legal) EPSON Photo Quality Ink Jet Paper (A3)* EPSON Photo Quality Ink Jet Paper (Super A3/Super B)* EPSON Photo Quality Ink Jet Paper (B)* EPSON Photo Quality Ink Jet Cards (A6) EPSON Photo Quality Ink Jet Cards (5 8) EPSON Photo Quality Ink Jet Cards (8 10) S041061 S041026 S041062 S041029 S041067 S041048 S041068 S041045 S041069 S041043 S041070 S041044 S041054 S041121 S041122
EPSON Photo Quality Self Adhesive Sheets (A4) S041106 EPSON Ink Jet Note Cards A6 (with envelopes) EPSON Ink Jet Greeting Cards (with envelopes) EPSON Ink Jet Greeting Cards (with envelopes) S041147 S041148 S041149
EPSON Matte Paper-Heavyweight (A4) S041256 S041258 S041259 S041257 S041266 S041260 S041261 S041262 S041263 S041264 S041265
EPSON Matte Paper-Heavyweight (Letter) EPSON Matte Paper-Heavyweight (B) EPSON Matte Paper-Heavyweight (A3)*
EPSON Matte Paper-Heavyweight (Super A3/Super B)*

Photo Paper

EPSON Photo Paper (A4) EPSON Photo Paper (Letter) EPSON Photo Paper (A3)* EPSON Photo Paper (Super A3/Super B)* EPSON Photo Paper (B)* EPSON Photo Paper (4 6) EPSON Photo Paper (No Perforations) EPSON Photo Paper (mm) EPSON Photo Paper (mm) EPSON Photo Paper (89 mm 7 M) EPSON Photo Paper (100 mm 8 M) EPSON Photo Paper (210 mm 10 M) EPSON Photo Paper (329 mm 10 M)* EPSON Panoramic Photo Paper (mm) EPSON Photo Paper Cards (A4) S041140 S041141 S041142 S041143 S041156 S041134 S041458 S041255 S041254 S041281 S041279 S041280 S041233 S041145 S041177
Photo Quality Glossy Film
EPSON Photo Quality Glossy Film (A6) EPSON Photo Quality Glossy Film (A4) EPSON Photo Quality Glossy Film (Letter) EPSON Photo Quality Glossy Film (A3)* EPSON Photo Quality Glossy Film (Super A3/Super B)* EPSON Photo Quality Glossy Film (B)* EPSON Photo Stickers 16 (A6) EPSON Photo Stickers 4 (A6) S041107 S041071 S041072 S041073 S041074 S041075 S041144 S041176

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required.

For users in Singapore

Sources of information, support, and services available from Epson Singapore are:
World Wide Web (www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (065) 5863111)
Our HelpDesk team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problem Enquiries on repair service and warranty

For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: Product information Answers to Frequently Asked Questions (FAQs) Latest versions of EPSON product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk
Electronic bulletin board system
An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service: BBS: (852) 2827-4244
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers: Phone: Fax: (852) 2585-4399 (852) 2827-4383

For users in Malaysia

Contacts for information, support, and services are:
World Wide Web (www.epson.com.my)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail enquiries are available.
Epson Trading Shah Alam Head Office

Phone: Fax: 03 5191281

For users in India
World Wide Web (www.epson.co.in)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.
Epson India Bangalore Head Office:

Phone: Fax: 266-5321095

EPSON HelpDesk (Phone: 625)
For users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below: Phone: Fax: BBS: (632) 813-6552 (632) 813-6545 (632) 814-0595

SPEC.FM 12/4/00

System Requirements
Using the online Reference Guide
Refer to the appropriate section below for the minimum system requirements necessary to use the online Reference Guide.

For Windows computers

System
Microsoft Windows Millennium Edition, 98, 95, 2000, or NT 4.0 Pentium 150MHz processor (for Windows Me) i486/66 MHz (for Windows 98) (Pentium or better recommended) i486/25 MHz (for Windows 95 and NT 4.0) (Pentium or better recommended) Pentium 133 MHz for Windows 2000

Memory

16 MB RAM for Windows 98, 95, and NT 4.0 (32 MB RAM or more recommended) 32 MB RAM for Windows Me and 2000
Hard disk space CD-ROM drive
4 MB to install the Reference Guide Double-speed (quad-speed or faster recommended) pixel or pixel resolution, with High Color (16 bit) or True Color (32 bit) setting Web browser (Microsoft Internet Explorer 4.0 or later recommended)

Display

Browser

For Macintosh computers

System Memory Hard disk space CD-ROM drive
System 8.MB RAM (32 MB RAM or more recommended) 4 MB to install the Reference Guide Double-speed (quad-speed or faster recommended) pixel or pixel resolution, with High Color (16 bit) or True Color (32 bit) setting Web browser (Microsoft Internet Explorer 4.0 or later recommended)
EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC.
20770 Madrona Ave. P.O. Box 2842 Torrance, CA 90509-2842 Phone: (800) 922-8911 Fax: (310) 782-5220

EPSON UK LTD.

Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ, U.K. Phone: (+44) Fax: (+44) 01442 227227

EPSON DEUTSCHLAND GmbH

Zlpicher Strae 6, 40549 Dsseldorf Germany Phone: (0211) 56030 Fax: (0211) 5047787

EPSON FRANCE S.A.

68 bis, rue Marjolin 92300, Levallois-Perret, France Phone: 33.1.40.87.37.37 Telex: 610657
EPSON AUSTRALIA PTY. LTD.
70 GIBBES STREET, CHATSWOOD 2067 NSW. Phone: 2-9903-9000 Fax: 2-9903-9177
EPSON SINGAPORE PTE. LTD.
No. 1 Temasek Avenue #36-00 Millenia Tower, Singapore 039192 Phone: (065) 911 Fax: (065) 185

EPSON HONG KONG LTD.

Rooms 4706-10, 47/F, China Resources Bldg., 26 Harbour Road, Wanchai, Hong Kong Phone: 2585-4300 Fax: 2827-7083
EPSON TAIWAN TECHNOLOGY & TRADING LTD.
10F, No. 287 Nanking E. Road, Sec. 3, Taipei, Taiwan, R.O.C. Phone: (02) 717-7360 Fax: (02) 712-9164