Jabra GOTM 6470

Frequently asked questionS
Q Why wont my headset pair with my mobile phone? A Please check the following: - ake sure that the headset is charged and in pairing mode. M If the headset is already turned on, use the headsets multifunction button to turn it off (press and hold for 4 seconds), then turn it back on to pairing mode (press and hold for 4 seconds). Please note that in pairing mode, its LED is a constant blue color. If it shows red, the headset needs charging. - ake sure that Bluetooth is active on your mobile M phone and put it into Bluetooth pairing mode. The exact procedure for doing this varies according to model and brand, so check your mobile phone user manual for details. - Remember that the headset identifies itself as Jabra GO 6400 you need to find and select this on your phone. You might also be prompted to enter the pass code 0000 (four zeros) to accept pairing. If you are still having trouble, see the section Using the Headset with other Bluetooth Devices below for further help. QHow do I pair my headset with the Jabra GO 6470 base? A If you dock a Jabra GO 6470 base and headset that are not paired, the touch screen asks if you would like to pair them (thereby removing the previously paired headset, if there is one, from the bases pairing table). Touch the confirm icon to pair them; touch the cancel icon to prevent pairing (while still charging the headset). Please note that if you dock a headset to a Jabra GO 6470 base with which it is already paired, no pairing notification will appear. Q Why wont my headset pair with the USB Bluetooth Adapter? A Please check the following: - Make sure that the headset is charged and in pairing mode see above. - Make sure that the adapter is in pairing mode. With the adapter attached to the PC, press and hold the adapters multi-function button down for 2 seconds to put it into pairing mode. In pairing mode, its LED is a constant blue color. If you are still having trouble, see the section called Pairing the Adapter and Headset in the user manual for more information. Q Why doesnt my computer detect the Jabra GO 6470 base? A Try connecting the base to another USB port on the PC. Also, please note that it must be a direct connection, i.e. with no USB hub in between. QI cant contact the dial-in server. What should I do? A Let the touch screen wizard guide you you can retry the automatic setup or try a manual setup of your desk phone. You can also choose to retry the cable setup. See the section called Configuring the Jabra GO base for your desk phone in the user manual for more information. Q Why doesnt my headset work with my softphone / mobile phone? A Please check the following: - ake sure the headset is charged. The LED lights up a M constant green color when fully charged. - ake sure you are within range of the Jabra GO 6470 base M or mobile phone. See the question concerning range, below. - he base or mobile phone and the headset may no longer T be paired. See the section in the user manual about pairing these devices. QMy headband / earhook / neckband is broken. How do I get another one? A Simply contact your local Jabra supplier and place an order. You can find the part numbers in the section called Optional Accessories in the user manual. QNothing happens when I try to use my desk phone. A Check the following: - ake sure the Jabra GO 6470 touch screen base M is powered on. - ake sure the desk phone is the current target. See the M section The Target Phone Concept for more. - ake sure the audio link to the desk phone is active M (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen) - ake sure that the telephone has an active connection to M the phone network (i.e. its handset is off the hook or its headset button is pressed). - e-run the desk phone set-up wizard R
STAY IN TOUCH WHEREVER YOU GO
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QI cant hear anything in my headset when using my mobile phone. A Try the following: - ake sure the two devices have been paired and are in M range. - ncrease the speaker volume on the headset by sliding your I finger up the touch-sensitive panel on the side of the headset. QI hear a low noise in the headset when there is silence at the other end? A Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset. QI hear myself when I talk using my desk phone. What can I do? A This probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level. QThe sound in the headset is poor quality or the person at the other end cannot hear me when I talk using my desk phone A The clear dial-tone switch and/or microphone-level setting in the Jabra GO 6470 base may be set incorrectly. Correct it by re-running the desk phone setup wizard. See the section called Re-running the Setup Wizards in the user manual for more information. QI cant hear sound or listen to music from my PC using my headset. A Please check the following: - ake sure that the Jabra GO 6470 base is selected as the M current audio device both in the Windows sound control panel and in the application you are using. - ake sure the audio link to the PC is open (e.g., by rightM clicking on the Jabra Device Service icon in the Windows notification area on your PC). - ake sure softphone is enabled in Jabra PC Suite. M QI have moved to a new desk at work. Is it possible to put my headset on another Jabra GO 6470 base? A Yes. Just place your headset in the cradle of the new Jabra GO 6470 base. The two devices will pair and connect automatically. Q When I try to make a call using my desk phone, the GN1000 RHL lifts but the call is not connected. A The GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra GO 6470 base is connected to your desk phones handset port and not its headset port (if it has one). QIs it possible to automate calling and answering on my desk phone without using a handset lifter?? A Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phones compatibility or consult the support area of the Jabra web site www.jabra.com/GO6400 QMy telephone includes an electronic hook switch feature that should work with my headset, but I cant get it to function. A Please check your desk phone documentation to see if any special configuration settings or software updates are required on the desk phone. Also, see the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting. QDoes Wi-Fi interfere with Jabra GO 6470 if you have them in the same place? A No, the Jabra GO 6470 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality, only the free channels are used. QIs it possible to listen in on calls with the Jabra GO 6470? A The risk of unauthorized access to communication via a Bluetooth headset is very limited. Jabra GO 6470 uses 128 bit encryption. Q What is the range on the Jabra GO 6470? A The Jabra GO 6470 headset supports the following maximum ranges: - hen talking through the Jabra LINKTM 350 Bluetooth W Adapter (softphone); up to 100m* - hen talking through the Bluetooth connection in the W Jabra base (desk phone); up to 100m* - hen talking on (most) mobile phones; up to 25m** W Please note than in practice, you may find the range to be somewhat shorter due to physical obstructions and

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electromagnetic interference. Also, if your headset is in power save mode, the range is slightly reduced. The sound in your headset will slowly deteriorate as you move farther away from its Bluetooth partner; move back into range and sound quality is restored. If you move all the way out of the given range, you will lose all sound. Q WHAT IS THE TALK TIME OF A JABRA GO 6400 HEADSET? A Up to 6 hours. Talk time depends on the device with which the headset is connected.
* Range varies according to the environment in which the headset is used. ** Range depends on the device with which the headset is connected.
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice)

Jabra GO 6470

DATAsheet
Stay in Touch wherever you go
one headset for all your phones
Once youve experienced the liberty of a Bluetooth headset, its hard to go back to talking while holding your mobile. Why should it be any different with your desk or softphone? With the Jabra GO TM 6470, you can always enjoy the freedom of having your hands free regardless of which phone you use. Ready, GET set, GO! Wear your Jabra GO 6470 headset when youre out and about talking on your mobile phone. Back at the office you can also enjoy instant, seamless connectivity with your desk and softphone. No matter which line your contacts try to reach you on, youll always be able to answer just by tapping the headset button. Unbeatable sound Featuring state-of-the-art audio technologies, the Jabra GO 6470 delivers such superb sound quality youll never want to answer a call without it! A dual microphone Noise Blackout TM system with advanced Digital Signal Processing practically eliminates all background noise, so your voice can be heard clearly even from a noisy location. Wideband quality ensures that the sound you hear is crystal clear, while SafeTone technology protects your hearing. User-friendly Touch screen base With Bluetooth , USB and telephone support, the stylish Jabra GO 6470 touch screen base is the key to uniting all your phones. A SmartSetup wizard helps you connect phones and select preferences to get started. Once youre up and running, the screens colorful icons and intuitive menu make call handling a breeze. - - - - - - - - - - - Multiuse connectivity: mobile, desk and softphone Touch screen base with SmartSetup wizard Wideband sound (150 Hz 6,800 Hz) Touch sensor volume/mute control Dual microphone Noise Blackout TM system Full hearing protection with Jabra SafeTone Up to 100m wireless Bluetooth range Minimal energy consumption with Jabra IntelliPower Superior comfort with 3 wearing styles Up to 6 hours talk time Fast charging
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name

V04_0909

Jabra is a registered trademark of GN Netcom A/S www.jabra.com

FEATUREs & BENEFITs

Feature
Ease of use Hands-free telephony with Bluetooth for up to 100m wireless range*

benefits

Long range connectivity gives users the freedom to multi-task with maximum efficiency and answer phone calls up to 100m away from their desk and softphone. Headset range from mobile phone varies according to model but typically up to 25m**. Allows users to switch seamlessly between calls on mobile, desk and softphones. No need to charge headset even with consecutive meetings. Includes remote answering/ending of calls, voice-activated dialing, call rejection, redial function, swapping between held calls, volume controls and microphone mute. Intuitive touch screen call management. Shows active phone device, and lets you redial. Easy system configuration with SmartSetup wizard. Bluetooth 2.1. Less need to charge headset. Allows users to charge the headset from any electrical socket, PC or car adapter. Swap easily between different wearing styles and attach the headset to whichever ear the user prefers. Neckband is available as accessory.

Multiuse connectivity mobile, desk and softphone Talk time up to 6h** Headset controls: Multifunction button Headset touch sensor 2.4 Touch-sensitive screen in Q-VGA resolution for call handling, system configuration and setup wizard Bluetooth compliance Standby time 100h Travel charger Comfort 3 wearing styles: Earhook Headband Neckband Headset weight 15g Audio Wideband sound and DSP (Digital Signal Processing)
Lightweight office headset. Hear and be heard with digitally enhanced speech in wideband quality. Helping users hear callers better, this feature enhances understanding and call efficiency. Close integration with the specific type of phone system means better call clarity for both parties. State-of-the-art noise-canceling reduces distractions by almost eliminating background noise, so only the users voice is transmitted. Protects users hearing by cutting off sound spikes and sudden loud noises (PeakStop protection) and securing safe average sound levels throughout the day (IntelliTone). Fully compliant with noise-at-work legislation. Users can answer/end calls up to 100m away from their desk or softphone. Headset and base go into sleep-mode when not active. Screen display is automatically dimmed and a switch mode power supply ensures reduced power consumption. This saves energy and reduces CO2 emissions. Secure conversation. No one can listen in on your conversations. Theft protection of the base. With GN Netcoms no fine print 1-year warranty, youll enjoy worry-free ownership. With GN Netcoms no fine print 2-year warranty, youll enjoy worry-free ownership.
Choice of wideband (150-6,800 Hz) or narrowband (300-3,400 Hz) to match phone systems 2-microphone Noise BlackoutTM technology Jabra SafeTone technologies

Additional

E-hooks and free drivers available at www.jabra.com/pcsuite Minimal energy consumption with Jabra IntelliPower system
Security: encryption between headset and connected device Security: Kensington Lock North America: One-year limited warranty Europe/APAC: Two-year limited warranty *Range varies according to the environment in which the headset is used **Range and talk time depends on the device with which the headset is connected

SAFETY

The Jabra GOTM 6470 meets the requirements of the international standard IEC 60950-1. It also meets EN 60950, AS/NZS 60950 and UL 60950 IT equipment safety standards.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice)