Jabra PRO 9460/9460 duo

DATAsheet

Stay in Touch around the office
one headset for your desk and softphone
With Jabra PRO 9460 and 9460 DUO headsets, office staff can answer calls made to either of their phones, even while away from their desks. Specially designed for open plan working environments, both models are fitted with a flex boom for optimum voice pick-up. Jabra PRO 9460 is a single-ear headset that can be worn hooked over the ear, or on a head or neckband. Providing sound for both ears, the Jabra PRO 9460 DUO blocks out background noise, making it possible to handle calls calmly and professionally at all times. User-friendly Touch SCREEN base The two devices desk and softphone are united by a stylish touch screen base. The base connects to your headset via DECT a technology characterized by its reliable, long range capabilities offering a wireless range of up to 150m. A SmartSetup wizard on the touch screen helps you connect your phones and choose preferences to get started. Once youre up and running, the screens colorful icons and intuitive menu system make call-handling a breeze. Unbeatable sound Several state-of-the-art sound technologies enable the Jabra PRO 9460 to deliver unrivalled call clarity and safety. The combination of a flex boom and noise-canceling microphone with advanced Digital Signal Processing means your voice can always be heard clearly. Wideband quality ensures that the sound you hear is crystal clear, while SafeTone technology protects your hearing.
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name
Multiuse connectivity: desk and softphone Touch screen base with SmartSetup wizard Noise-canceling microphone and Digital Signal Processing Wideband sound (150 Hz 6,800 Hz) Full hearing protection with Jabra SafeTone Up to 150m wireless range Minimal energy-consumption with Jabra IntelliPower Choice of Mono/Duo versions Up to 10 hours talk time

V03_0907

Jabra is a registered trademark of GN Netcom A/S www.jabra.com

FEATUREs & BENEFITs

FeatureS
Ease of use Up to 150m* wireless hands-free telephony with DECT and DECT 6.0 with CAT-iq technology Multiuse connectivity desk and softphone Talk time up to 8h in wideband sound mode and up to 10h in narrowband sound mode Headset controls: Multifunction button Headset touch panel 2.4 Touch-sensitive screen in Q-VGA resolution for call handling, system configuration and setup wizard Standby time 46h Voice recording from desk phone Comfort Mono: 3 wearing styles: Headband Neckband Earhook Duo: Headband Headset weight: Mono 31g Audio Wideband sound and DSP (Digital Signal Processing) Supports both wideband (150-6,800 Hz) and narrowband (300-3,400 Hz) to match phone system Single noise-canceling microphone with DSP Jabra SafeTone technologies

benefits

Long range and reliable connectivity gives users the freedom to multi-task with maximum efficiency and answer phone calls from any location in the office. Allows users to switch seamlessly between calls on desk and softphones. No need to charge headset for a full working day Includes remote answering/ending of calls, call rejection, redial function, swapping between held calls, volume controls and microphone mute. Intuitive touch screen call management. Shows active phone device and lets you redial. Easy system configuration with SmartSetup wizard. Less need to charge headset. Save your conversations on a PC (PC recording application required). Swap easily between different wearing styles and attach the headset to whichever ear the user prefers. Neckband available as an accessory for mono version.

Lightweight office headset. Designed for all day use. Hear and be heard with digitally enhanced speech and sound in wideband quality. Helping users hear what customers are saying, this feature enhances understanding and call efficiency. Close integration with the specific type of phone system means better call clarity for both parties. Bandwidth can be selected per phone. Reduces distractions by almost eliminating background noise, so only the users voice is transmitted. Protects users hearing by cutting off sound spikes and sudden loud noises (PeakStop protection) and securing safe average sound levels throughout the day (IntelliTone). Fully compliant with noise-at-work legislation. Users can answer/end calls up to 150m away from their desk and softphone. Headset and base go into sleep-mode when not active. Screen display is automatically dimmed and a switch mode power supply ensures reduced power consumption. This saves energy and reduces CO2 emissions. Secure conversation. No one can listen in on your conversations. Theft protection of the base. With GN Netcoms no fine print 1-year warranty, youll enjoy worry-free ownership. With GN Netcoms no fine print 2-year warranty, youll enjoy worry-free ownership.

Additional

E-hooks and free drivers available at www.jabra.com/pcsuite Minimal energy consumption with Jabra IntelliPower system
Security: encryption between headset and base Security: Kensington Lock North America: One-year limited warranty Europe/APAC: Two-year limited warranty *Range varies according to the environment in which the headset is used

SAFETY

The Jabra PROTM 9460 meets the requirements of the international standard IEC 60950-1. It also meets EN 60950, AS/NZS 60950 and UL 60950 IT equipment safety standards.

2. Important Safety Information
WARNING!: Your headset includes a Warning & Declaration guide. Do not attempt to assemble or use your headset before you have thoroughly read and understood the Warning & Declaration booklet. If you did not receive the booklet, please contact your Jabra representative before continuing.
2.2 Protecting your Hearing with SafeTone
WARNING!: Because a headset is held firmly against your ear, sudden, loud sounds pose a potential hearing risk. Furthermore, the more you use your headset each day, the lower the maximum volume must be to protect against eventual hearing loss. Jabra PRO headsets provide effective measures that protect you against both of these types of dangers (see below).
SafeTone consists of two components PeakStop and Intellitone: - PeakStop Acoustic-Shock Protection Your Jabra PRO headset automatically suppresses sudden loud sounds (over 118dB(A)), thereby protecting your ears from acoustic shock. This system is called PeakStop, which is only available from Jabra. - Intellitone Noise-Exposure Protection Jabra PRO headsets offer a choice of four protection levels (all of which also include the standard PeakStop protection described above). These features protect your hearing by preventing acoustic shocks and limiting the maximum noise exposure from the headset during your workday to 85dB(A). This system is called IntelliTone, which is only available from Jabra. The table below summarizes the protection levels available. Protection level Level 0 Level 1* Level 2* Level 3* Level 4 (TT4) Criteria for selecting Basic protection against sound spikes [118 dB(A)]; auto volume disabled Less than 4 hours on telephone/day 4-8 hours on telephone/day More than 8 hours on telephone/day Recommended Australian protection level (Telstra)
Table 1: Levels of IntelliTone hearing protection It is possible to lock the IntelliTone setting. For details about how to configure IntelliTone for your headset, please see one of the following: -To set the IntelliTone level using the touchscreen, please see the section Settings menu. -To set the IntelliTone level using Jabra Control Center on your PC, please see the Jabra PC Suite online help. -To set a password and lock or unlock the IntelliTone settings, use the Jabra Control Center on your PC; please see the Jabra PC Suite online help. Important: Check your local laws or regulations to find out whether a specific protection level is mandated in your area. Note also that your headset settings do not affect the sound level of your desk phone handset, so you may be receiving less protection when using the handset.
* Compliant with Directive 2003/10/EC of the European Parliament and Council of 6 February 2003.
2.1 Read the Safety Booklet

2.3 Care and Maintenance

Figure 47: Neckband ready for wearing on the left and right ears Each end of the neckband has a slot. This slot must be aligned with the notch inside the loop of the ear-cushion attachment when you insert the band. 2.Align the mounting surface of the headset with the matching socket on the ear-cushion attachment. Press the headset assembly firmly onto the outer side of the attachment until it clicks into place (snap-to-click). Refer to the figure in the section 4.3: Assemble the Headset earlier in this manual. If you have trouble pressing them together, try to rotate the boom arm about 300 and try again.
Detaching the neckband 1.Hold the assembly firmly in both hands, with the headset in one hand and the ear-cushion assembly of the neckband attachment in the other. 2. Pull the headset away from the ear-cushion assembly of the neckband attachment until it comes free. If you have trouble pulling them apart, try to rotate the boom arm about 300 and try again.
7.3 Headset Controls and Signals
All Jabra PRO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls. These are: 1. Multifunction button This button is located near the back of the headset. Through a combination of taps, double-taps, short presses and long presses, you will be able to execute all of the most-needed functions, including answering a call, hanging up, switching between held calls, and more. 2. Touch panel This touch-sensitive panel is similar to the touch pad included with many laptop computers. It enables you to adjust the speaker volume and mute/unmute the microphone. 3. Headset visual indicator A multicolor LED lets others see when you are on the phone and also gives feedback for certain types of events, such as low battery, incoming call, etc. 4. Audio signal tones The headset generates several types of soft signal tones to let you know when you have an incoming call, muted call, call on hold, low battery, or other type of event. It also responds each time you use the multifunction button.
Figure 48: Jabra PRO headset controls and indicators The Multifunction Button The table below summarizes the various gestures recognized by the multifunction button. The terms listed in the table are often used in this manual when describing how to use the headset. Gesture name Tap Double tap Press How to make it Tap and release instantly (not longer than 0.8 seconds). Two quick taps (less than half a second between them). Press and hold the button for 1 - 3 seconds.

How to replace the battery on Jabra PRO 9460 Duo and Jabra PRO 9465 Duo

7.5 Staying within Range

Jabra PRO supports a maximum range of up to 150m. In practice, you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. If you move the headset totally out of range of the base so that the DECT signal is lost, a unique tone is played in the headset every few seconds see the section Headset Signal Tones for more. The sound in your headset will slowly deteriorate as you move farther from the base; move back into range to restore sound quality. If you move all the way out of range while talking, you lose the conversation audio but your call will be held open at the base for 60 seconds, giving you a chance to move back in range; after this time the current call will be terminated. If you remain out of range for a long time, you may need to re-establish the DECT connection manually when you return (e.g., by docking the headset to the base).
7.6 Noise Blackout Microphone (Jabra PRO 9470)
The Jabra PRO midi headset features an advanced, two-microphone Noise Blackout system that will help ensure that your voice will be clear and easy to understand even when you are sitting in a crowded office or other noisy environment. It works by using a pair of directional microphones: one facing towards your mouth and one facing away. These two signals are combined inside the headset, which subtracts the room-noise signal from the voice signal, leaving only your voice behind. This system works best when the headsets voice microphone is placed as close as possible to your mouth and when the out-facing microphone is completely unblocked. Avoid covering the out-facing microphone with your hand or any other substance. (Some users assume that blocking the out-facing microphone will reduce noise, but the opposite is true!)
7.7 Noise-Cancelling Microphone (Jabra PRO 9460, Jabra PRO 9460 Duo and Jabra PRO 9465 Duo)
The Jabra PRO 9460, Jabra PRO 9460 Duo and Jabra PRO 9465 Duo feature electronic noise cancelling, which will help reduce the noise transmitted by your headset, making your voice easier to hear and understand. For best results, always make sure to place the microphone as close to your mouth as possible.
8. The Jabra PRO Touchscreen Base
8.1 Base Connections and Setup
For details about how to set up the base and connect it to your various phones, please see Chapter 4: System Setup and Connections.
8.2 Using the Touchscreen
Jabra PRO Touchscreen Base features a color touchscreen that enables you to configure the solution, set preferences and manage everyday calls. Its display changes to adapt to the task at hand. Touch the screen with your finger to activate icons, scroll down a page, select a target device and execute other tasks.
1. Status bar: -heasdet battery level indicator - the headset is docked correctly in the bases cradle (a successful electrical connection is made). -WB (Wideband) audio. The base is set to transmit and receive wideband audio to the headset. See the section Settings menu. Notes: - this headset icon is only displayed while there is an open audio link, for example; while there is an active call. - if the headset icon is displayed without WB, the transmission is narrowband. -tape icon; call recording is enabled. See Recording your Calls -two headsets icon; conference calling is enabled as both a primary and secondary headset are paired with the base. See Pairing and Connecting the Base and Headset and Conference Calling -speaker icon; opens the Call Options menu. See the section Call Options menu for more. 2. Activity window: the contents of this area will change depending on what you are doing. Usually it indicates your current call status by displaying icons that show which type of phone you are using (desk, soft or mobile) and whether you have any calls on hold. A number of button icons may also appear here. These will often include target-phone options or forward/back icons when you are working through a series of settings. Touch the screen to press any of the button icons here.

Once you have paired the base and headset, the base manages the connection automatically even as you take the headset out of range and/or turn off the devices from time to time. The connection activates itself again automatically the next time the Jabra PRO Base and headset are turned on and in range.

8.5 Call options menu

When you are on a call, you can access the Call Options menu by touching the corner of the screen, as shown below: icon in the upper right-hand 1 Mute: enables you to mute/unmute the microphone on your headset. You can also do this by double-tapping the touch-panel on the side of your headset.
CALL OPTIONS Speaker Volume Enable Recording Tone Setting
Figure 52: Checking your call options To view/edit the settings available here, touch one of the following options from the Call Options menu:

SPEAKER VOLUME

Note: This screen is also shown automatically if you use the headsets touch panel to adjust the volume. See the section Controlling the Speaker Volume and Microphone for more.
Figure 53: Speaker volume level adjustment - Enable Recording: enables you to manage the recording of your conversation to a file on your PC. See also Chapter 10: Recording Your Calls for complete details about this feature. This feature cannot be used for a softphone. - Tone setting: enables you to select one of three pre-sets for the sound you hear in your headset: Treble, Normal and Bass.

8.6 Phone menu

When you are on a call, you can access the phone menu (Desk Phone / PC & Softphone/ Mobile Phone menu) by touching on the phone icon itself, as shown below. 1 Mute: enables you to mute/unmute the microphone on your headset. You can also do this by double-tapping the touch-panel on the side of your headset.

PC & SOFTPHONE

Figure 54: Displaying the phone menu
Note: You can also access the phone menu for a target mobile phone and softphone but not desk phone in the idle state. The menu options are different for an active and an idle phone; see below.
- Speaker volume: enables you to adjust the level of the sound you hear. You can also do this using the touch-panel on the side of your headset. If you select this item, the touchscreen displays the speaker volume adjustment screen, as shown below:

To view/edit the settings available here, touch one of the following options from the Desk Phone / PC & Softphone / Mobile Phone menu: - Hold: enables you to put your current call on hold. Once you put a call on hold, this menu option is removed. Note that you cannot put a desk phone on hold this menu option is not available for desk phones. - Audio on-hold: enables you to put your current call on hold that is; put it into the background but not end it. The audio link to the headset for this call is broken. See the section Audio On-Hold for more. - PC Audio Communication: This is only shown if your PC is the target phone and it is idle (has no active call). This opens a PC audio communication link a pseudo call that is used for web conferencing and nonsupported softphones. See the section Web Conferencing for more. - Disconnect / Connect: This is only shown if your mobile phone is the target phone and it is idle (has no active call). This forces the headset to disconnect / connect to the mobile phone. See the section Forcing Reconnection/Disconnection via the Touchscreen for more.
8.7 MSH phone active call screen
If your desk phone is using the MSH electronic hookswitch standard, the active call screen is a little different, as shown below:
Figure 55: The active call screen for a deskphone using MSH Here, the desk phone is in focus and the headset is undocked from its cradle. If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with MSH, the base and headset cannot determine whether the phone is on- or off-hook). This answers/ends calls. While the headset is undocked, the audio link is open but the base and headset cannot determine whether there is an active call. For this reason, you are able to select a different target phone from this screen with MSH (only).
8.8 Managing Call Collision
For a general discussion of call collisions, see the earlier section 6.9: Managing Call Collisions and Call Waiting. This section deals with handling call collisions on the base touchscreen. In the event of a call collision, the following occurs: -The touchscreen displays the incoming number (if available). -The touchscreen shows which other phone is ringing and provides controls for handling the call, as shown in the figure below.
1. Current phone: the phone on which you are talking.
3. Ringing phone: the phone on which the incoming call is arriving. 4. Accept new: touch here or press the headset multifunction button to put your current call on audio-hold and answer the incoming call. The call on audio-hold is put into the background but not ended. The audio link to the headset for this call is broken. The call put on audio-hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset. See the chapter Call Merging and Switching for more. 5. Reject new: touch here or double-tap the headset multifunction button to remain on your current call and terminate the incoming call. Note: You can also tap the headset MFB to end the current call and answer the incoming call.

Figure 56: Handling call collision
Note: Call collision is not the same as call waiting, which is sometimes available when you are talking on one phone and a call comes in on that same phone. See the section Managing Call Waiting for details about how this is handled.
8.9 Managing Call Waiting
For a general discussion of call waiting, see the earlier section 6.9: Managing Call Collisions and Call Waiting. This section deals with handling call waiting on the base touchscreen. When call waiting is triggered by a new incoming call, the following occurs: -The standard call-waiting tone will sound in your headset. -The touchscreen displays the incoming number (if available) and provides controls for handling the new call, as shown in the figure below. - Call-waiting control is enabled for the headset multifunction button. The commands for this are also mentioned in the figure below. 1. Current phone: the phone on which you are talking.
2. Caller ID: the incoming call number is shown here, if available. 3. Ringing phone: the phone on which the incoming call is arriving. 4. Accept new: touch here or press the headset multifunction button to put your current call on hold and answer the incoming call. 5. Reject new: touch here or double-tap the headset multifunction button to remain on your current call and reject the incoming call. Note: You can also tap the headset MFB to end the current call and answer the incoming call.
Figure 57: Touchscreen controls for managing call waiting when a new call arrives
2. Caller ID: the incoming call number is shown here, if available.
If you touch the green handset icon shown in the figure above, you put a call on hold. While you have one or more calls on hold, a plus sign and a shadow are shown on the target phone icon, as shown in the figure below: 1. End and switch: touch here or tap the headset multifunction button to terminate your current call and activate the next held call. 2. Mute: enables you to mute/unmute the microphone on your headset. You can also do this by double-tapping the touch-panel on the side of your headset. 3. Phone menu: touch the phone icon to display the phone menu (PC & Softphone menu, in this case). This allows you to put your call on hold, on audio-hold or to hold-and-switch calls see Fig. 60 for more.

- Aut. Audio Link Desk Phone / Softphone: touch here to view/edit the setting that determines whether an audio link is automatically opened to the target phone (desk phone or softphone) when you undock the headset. When you select this item, the touchscreen displays the two options Automatic Audio Link and Manual Audio Link. Automatic audio link is default-enabled for deskphones (except those using the MSH electronic hookswitch standard) and default-disabled for softphones. The base restarts automatically if you view/edit this setting. See also the section Headset Docking-Operation. This can also be set from Jabra Control Center.
8.12 Base Audio Indicators
The base includes a small speaker, which enables it to supply one or both of the following: -A ringing sound to indicate an incoming call (can be especially useful when you are using a softphone or have the ringer disabled on your desk or mobile phone). -A soft clicking sound to provide feedback when you use the touchscreen. This can help make using the touchscreen feel more like working with a physical control panel. You can choose to enable/disable one or both of the above audio features by editing your personal setup. See the section Settings menu for more.
8.13 Narrowband vs. Wideband Audio
The Jabra PRO headset supports both wideband and narrowband audio, but uses narrowband by default. You should consider using wideband if you listen to music from your PC and/or if your voice-communication channels also support it. Note, however, that wideband audio reduces battery talktime. You are able to configure narrowband/wideband operation individually for each phone type. Note: If you call have an active call and one or two calls on audio-hold, both calls are filtered down to narrowband if one of them uses narrowband. Even if the narrowband call is ended, the wideband call remains in narrowband until it is ended. See the section Settings menu for more.

8.14 Conference Calling

The Jabra PRO Touchscreen Base enables you to connect a secondary Jabra PRO headset to the base, thereby adding another person to the conversation. To make a conference call connection: 1. Dock the second headset with the base that is to host the call. You can do this either just before the call or at any time during the call. The touchscreen asks whether you want to pair the headset as primary or secondary headset (see Section 8.4: Pairing and Connecting the Base and Headset for more). 2.Select Sec. on the touchscreen. The base pairs with the secondary headset (this takes a few seconds). When paired, a tone series is heard once in the primary headset (the start conference tone; see the section Headset Signal Tones). 3.Tap the MFB on the primary headset within 10 seconds of hearing the tone series to accept the secondary headset. All audio is now shared by both connected headsets until one of the following occurs: -The primary headset user hangs up. -The secondary headset user taps the MFB on his or her headset. -The secondary headset user docks his or her headset to its own base. When the conference call connection is broken, secondary paring is ended and the end conference tone is heard in the primary headset. The secondary headset is permanently removed from the host base this means you must repeat the procedure given above in full each time you want to make a conference call.

Managing Bluetooth Connections Usually, the base manages its Bluetooth connection automatically even as you take the mobile phone out of range and/or turn off the devices from time to time. However Jabra PRO does provide controls for managing the connection manually if necessary, as described below. If two paired devices are turned on and in range but fail to connect automatically, you can connect manually. Do the following, as needed: -Use the base touchscreen, as described in the section Forcing Reconnection/Disconnection via the touchscreen. -Use the menu system on your mobile phone, as described in your phones documentation. Note that you cannot do this if you disconnected the phone from the base touchscreen. You can drop the connection from the headset to your mobile phone (for example, because you would like to connect your mobile phone to another device) in a similar way.
9.3 Forcing reconnection/Disconnection via the touchscreen
If the base and therefore also the headset loses the connection to the mobile phone (e.g. if you take it out of range) it periodically attempts to reconnect every 15 secs for the first 3 hours and then every 40 secs indefinitely. You can instead force the headset to reconnect with it via the touchscreen base. The headset must be within range of the base for this to happen.
Consider the figure below: 1.The mobile phone icon is greyed out, indicating that the connection is lost. To reconnect manually, do the following.
Figure 68: Mobile phone connection is lost 3.Touch the Bluetooth button on the mobile phone icon. This causes the base to start reconnecting to the mobile phone, indicated by the flashing Bluetooth icon. See figure left.
Figure 69: Mobile phone is the target 4.When the mobile and base are reconnected which means that the connection to the headset is also restored via the base the mobile phone target icon is no longer greyed out, as shown in figure to the left.
Figure 70: Mobile phone is the target
Figure 71: Mobile phone and base are reconnected

Figure 74: Windows Sound Recorder 3.Enable voice recording in the touchscreen Settings menu. 4. Initiate a desk phone call using the touchscreen and desk phone. 5. Inform the call participant that it is a recorded conversation. 6. Click the red record button in Windows Sound Recorder. 7.Now you can record the conversation (Windows XP up to 60 seconds) no limitation in Windows Vista and 7). 8.After the call has ended and if you choose to save the recorded file you can listen to your conversation in Windows Media Player.
11. Call merging and switching
11.1 Overview what is possible?
You can choose to create a conference call using two or three of the phones to which the base is connected that is, a conference call between you and callers on your deskphone, softphone and mobile phone. This is termed call merging. Here, audio from the headsets microphone is routed to all the other phones in the conference and audio from any one phone is routed to the headsets speaker and to the other phones. Also, a merged call (or any active call for that matter) can be put on audio-hold at any time. This means that audio from that phone is no longer routed to the headset; the audio link between the phone and the headset is broken. The call is unmerged. You can later choose to re-establish the audio link; the call is then merged again and joins the currently active call(s). You can switch your headsets audio between a call that is on audio-hold and one that is active (in the foreground on the Jabra base touchscreen) for example between a held call on your deskphone and a current call on your mobile phone. This is termed call switching.
Note: Putting an active call on audio-hold is NOT the same as putting a call on hold in the usual (telephony) sense of the term. You put a call on audio-hold on the Jabra base, breaking the audio link between the phone that has the call and the headset. The calls audio is disconnected internally in the Jabra base. In the telephony sense of the term, you put an active call on hold in the phone system; here the audio link remains open. This is a function of the telephone system.

11.2 call merging

You can merge calls as described in this section. Consider the figures below: 1.You have an active call on your softphone. A desk phone and mobile phone are also connected to the Jabra base. 2.While you are on call, another phone (in this case your desk phone) starts ringing. This situation is termed a call collision. See also the section Managing Call Collision. You can now choose either to accept or reject the incoming call. Figure 76: There is an incoming call You touch the on your desk phone. green handset icon and accept the call.
Figure 75: You have a single active call.
3.The call on your softphone is put on audio-hold (audio link broken in the Jabra base). This is indicated by its yellow handset. The yellow button indicates that these calls can be merged for a group call.
4.While you are talking on your desk phone, a third call comes in; this time on your mobile phone. You choose to touch the green handset icon to accept the call.
Figure 77: You accept the incoming call, which puts the softphone call on audio-hold. 5.The softphone and desk phone calls are now both on audiohold (yellow handsets); the mobile phone call is active.
Figure 78: There is a third incoming call, which you accept. 6.Touch the yellow button between the softphone and mobile phone to merge the calls. You and two of the three callers are now in a group call. This is indicated by a green arc between the phone icons. Figure 80: Two of the three calls are merged. Note that if you were to touch the green button, you would put the softphone on audio-hold but stay on call on your mobile phone. That is, you touch the green/ yellow button to unmerge/merge calls. 7.Assuming that you want to include all three calls in a group call, touch the yellow button between the desk phone and mobile phone. This merges the calls and thereby creates a group call using all three phones.
Figure 79: Two calls on audio-hold; the last accepted call is active.
Figure 81: All three calls are merged.

11.3 call SWITCHING

You can switch calls as described in this section. Consider the figures below: 1.You have an active call on your desk phone. Your sofphone has its audio on hold that is, has its audio disconnected to the headset. This is shown in the background with a yellow handset. 2.You now decide to switch the calls, so that the desk phone has its audio on hold and the softphone has the active call. To do this, simply touch the phone icon with audio on-hold (yellow handset). Now the desk phone call is on hold and the softphone call is active, as shown Figure 83: The active call and call on the call in hold are switched. the headset has been switched.

Q I cannot hear anything in my headset when using my mobile phone. (Jabra PRO 9465 Duo and Jabra PRO 9470 only) ATry the following: - Make sure the two devices are paired and connected. See the section Using Jabra PRO 9465 Duo or Jabra PRO 9470 with a mobile phone in the user manual for more information. - Increase the speaker volume on the headset by sliding your finger up the touch-sensitive panel on the side of the headset.
Q I hear myself when I talk using my desk phone. What can I do? A This probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level. Q The sound in the headset is poor quality or the person at the other end cannot hear me when I talk using my desk phone A The clear dial-tone switch and/or microphone-level setting in the Jabra PRO 9400 base may be set incorrectly. Correct by re-running the desk phone setup wizard. See the section Advanced Settings menu in the user manual for more information. Q I am getting a buzzing sound in my headset. A If the device has been set up correctly, your telephone may not be fully immune to the radio signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the telephone. Alternatively, you can reduce the range of your unit by adjusting the settings on the touch screen. Q I cant hear sound or listen to music from my PC in my headset. A Please check the following: - Make sure that the Jabra PRO 9400 base is selected as the current audio device both in the Windows sound control panel and in the application you are using. - Make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device Service icon in the Windows notification area on your PC). - Make sure softphone is enabled in Jabra PC Suite. Q I have moved to a new desk at work. Is it possible to put my headset on another Jabra PRO 9400 base? A Yes. Just place your headset in the cradle on the new Jabra PRO 9400 base. The two devices will pair and connect automatically. Q When I try to make a call on my desk phone, the GN1000 RHL lifts, but the call is not connected. A The GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra PRO 9400 base is connected to your desk phones handset port and not its headset port (if it has one). Q Is it possible to automate calling and answering on my desk phone without using a handset lifter? A Yes, if your desk phone has an electronic hook switch feature. Check with your supplier for compatibility with your phone, and/or consult the support area at www.jabra.com. Q My telephone includes an electronic hook switch feature that should work with my headset, but I cant make it function. A Please check your desk phone documentation to see if any special configuration settings or software updates are required. See also the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting www.jabra.com/PRO9400 Q Does Wi-Fi interfere with Jabra PRO 9400 if you have them in the same place? A No, the Jabra PRO 9465 Duo and Jabra PRO 9470 Bluetooth ports use adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality, only the free channels are used. Q Is it possible to listen in on calls with the Jabra PRO 9400 solution? A The risk of unauthorized access to communication via a Jabra PRO 9400 headset is very limited as 64-bit encryption is used for the data stream.

Q I hear a low noise in the headset when there is silence at the other end? A Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.
Q What is the range on the Jabra PRO 9400 solution? A Jabra PRO 9400 supports a maximum range of up to 150m* (base to headset). In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. The sound in your headset will slowly deteriorate as you move farther from the base. Move back into range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound, but your call will be held open at the base for 60 seconds. This gives you the chance to move back in range. However, after 60 seconds the current call will be terminated. If you remain out of range for a longer time, you may need to re-establish the DECT connection manually when you return (i.e. dock the headset to the base). Q What about conference calls? A The Jabra PRO 9400 base is able to pair with one primary headset plus an optional and temporary secondary headset. This allows you to share your conversation with another headset user for conference calling. Q Can I turn the headset off to save power when Im away from the base? A Yes. Press and hold down the headsets multifunction button down for 5 seconds. To turn the headset back on again, simply dock it in its cradle or press the multifunction button. Please note that this power cycle is the equivalent of resetting the headset. Q What is the talk time for a Jabra PRO 9400 headset? A About 8h for wideband talk mode and up to 10h for narrowband talk mode. Q My headband / earhook / neckband is broken. How do I get another one? A Simply contact your local Jabra supplier and place an order. You can find the part numbers in the section called Optional Accessories in the user manual. Q I cant contact the dial-in server. What should I do? A Let the touch screen wizard guide you you can retry the automatic setup or try a manual setup of your desk phone. You can also choose to retry the cable setup. See the section called Configuring the Jabra PRO 9400 base for your desk phone in the user manual for more information.
* Range varies according to the environment in which the headset is used

13. Getting Assistance

13.1 Europe
Web (for the latest support info and online User Manuals): www.jabra.com Phone: E-mail: Belgique/Belgium +49 (0)72 techsupport@gn.com Czech Republic +support.cz@gn.com Danmark +99 support.dk@gn.com Deutschland +49 (0)72 techsupport@gn.com Espaa +France +33 (0) 075 techsupport@gnnetcom.fr Italia +Luxembourg +49 (0)72 techsupport@gn.com Nederland +49 (0)72 techsupport@gn.com Norge +70 support.no@gn.com sterreich +49 (0)72 techsupport@gn.com Poland +550 support.pl@jabra.com Russia gkarlson@gn.com Suomi +support.fi@gn.com Sverige +46 (0)info@jabra.se United Kingdom +44 (0)172 info_uk@jabra.com

In addition to the common specifications listed above, the Jabra PRO 9465 Duo and Jabra PRO 9470 Bases also include Bluetooth support with the following specifications:

15. GlOSSARY

Bluetooth An open wireless protocol for exchanging data over short distances from fixed and mobile devices, such as mobile phones and headsets. It is primarily designed for low power consumption, with a short range (powerclass-dependent: 1 meter, 10 meters, 100 meters) based on low-cost transceiver microchips in each device. Bluetooth wireless technology makes it possible for these devices to communicate with each other when they are in range. Because the devices use a radio (broadcast) communications system, they do not have to be in line of sight of each other. DECT (Digital Enhanced Cordless Telecommunications). DECT is an ETSI standard for digital portable phones (cordless home telephones), commonly used for domestic or corporate purposes. DECT can also be used for wireless broadband data transfers. Dual microphones Dual microphones increase the amount of captured sound data, enabling the device to more intelligently filter the background noise. DSP technology then uses the microphones to determine the direction of the sound or noise based on the sound delay between the two microphones, making it possible to filter out unwanted noise. The DSP also uses the dual microphone system to significantly reduce stationary noise. To eliminate the tinny effect, sound emanating from the mouth is enhanced and transmitted while all other sound is classified as noise and is filtered out. DSP Digital Signal Processing. Firmware The software that is embedded in a hardware device, for example any Jabra headset or base. Hookswitch The control mechanism that answers and hangs up a call on a telephone. When you place the handset in the telephone cradle, it depresses the switch hooks button and hangs up (puts the phone on hook). Jabra PC Suite A collection of PC programs that enable you to configure your Jabra device, update its firmware and control supported softphones using the buttons on your headset. The Jabra PC Suite also includes drivers for various softphones on the market. Narrowband audio Narrowband refers to a situation in radio communications where the bandwidth of the message does not significantly exceed the channels coherence bandwidth. It is a common misconception that narrowband refers to a channel which occupies only a small amount of space on the radio spectrum. Narrowband can also be used with the audio spectrum to describe sounds which occupy a narrow range of frequencies. In telephony, narrowband is usually considered to cover frequencies 3003400 Hz. Noise Blackout Developed by GN Netcom engineers, Noise Blackout applies a directional principle to noise cancellation, reducing only surrounding noise and not distorting the users voice. The technology uses dual microphones to capture sound, intelligently filtering background noise only. Other noise cancellation headsets cancel noise by cutting away audio frequency and reducing sound quality. Used together with advanced DSP technology and Peakstop (audio shock protection) that monitors incoming audio volume, sound is balanced to filter out background noise, leaving both sides of the call with a natural sounding voice quality. Pairing Creates a unique and encrypted link between two Bluetooth wireless technology devices and enables them to communicate with each other. Bluetooth wireless technology devices will not communicate if they have not been paired. Softphone A piece of software for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons with which the user can interact. A softphone is usually used with a headset connected to the sound card of the PC, or with a USB phone. Softphone driver Establishes a control link between a softphone and your Jabra headset, so you can answer and end, mute and un-mute, and hold and resume calls using the buttons on your headset. The actual call control functions available from your headset depend on the capabilities of the softphone and the Jabra headset model.