Level 1 and 2 Service Manual

E398/E399 GSM

Tri-Band Wireless Telephone
by Toko (toko@gsm-free.org)
1 and 2 6809480A37-O E398/E399 GSM

Contents

Contents. 3 Introduction. 5 Product Identification. 5 Product Names. 5 Regulatory Agency Compliance. 5 Computer Program Copyrights. 6 About this Service Manual. 6 Warranty Service Policy. 7 Parts Replacement. 8 Specifications. 9 Product Overview. 11 Features. 11 General Operation. 13 Controls, Indicators, and Input/Output (I/O) Connectors. 13 User Interface Menu Structure. 15 Alert Settings. 15 Battery Function. 16 Operation. 16 Tools and Test Equipment. 17 Disassembly. 18 Removing and Replacing the Battery Cover. 18 Removing and Replacing the Battery. 19 Removing and Replacing the SIM Card. 20 Removing and Replacing the Rear Housing. 21 Removing and Replacing the Transceiver PC Board. 21 Removing and Replacing the Keyboard. 23 Removing and Replacing the Microphone. 24 Removing and Replacing the Speaker. 25 Removing and Replacing the Keypad. 26 Removing and Replacing the Volume Switch Dome. 27 Removing and Replacing the Display. 28 Removing and Replacing the MFT Chamber Assembly and Camera. 29 Removing and Replacing the Camera From the MFT Chamber Assembly. 30 Subscriber Identity Module (SIM) and Identification Label. 31 SIM. 31 Identification. 31 Troubleshooting. 33 Manual Test Mode. 33 Manual Test Mode Commands. 33 Troubleshooting Chart. 35 Programming: Software Upgrade and Flexing. 37 Part Numbers. 38 Exploded View Diagram. 38 Exploded View Parts List. 39 Accessories. 40 Related Publications. 40

6809480A37-O

April 21, 2004

Introduction

Motorola Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names included in E398/E399 telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: This device may not cause any harmful interference, and must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numrique de la classe B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.

Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About this Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of E398/E399 telephones. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing E398/E399 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
The scope of this manual is to provide basic information relating to E398/E399 telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including: Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of phone functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

Conventions

Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Warning: Emphasizes information about actions that may result in personal injury.

Keys to be pressed are represented graphically. For example, instead of Press the Menu Key, you will see Press M.
Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Product Support

Customers original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
To order spare parts in EMEA region call +803 1638. To order spare parts in Asia region call +62995.

Specifications

General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Life, 800 mAh Li Ion Battery Specification 824-848 MHz Tx 869-893 MHz Rx 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 200 kHz 174 EGSM, 374 DCS, 374 PCS, carriers with 8 channels per carrier GMSK at BT = 0.Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS, 80 MHz PCS 0.10 ppm of the downlink frequency (Rx) +3.0V dc to +4.2V dc (cell) +4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor) 300 mA max 4.0 mA max (DRX2), 2.0 mA max (DRX9) 108mm x 46mm x 20.5mm (4.3 inches x 1.8 inches x 0.81 inches) 89 cc (5.4 in3) 110 gm (3.9 oz) with cell -10 C to +55 C (+15 F to +130 F) Talk time 300-600 min., 240-360 min. with Bluetooth turned on. Standby time 215 Hrs., 210 Hrs. with Bluetooth turned on. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. Transmitter Specification 33 dBm nominal GSM dBm nominal GSM dBm nominal GSM ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

RF Power Output Output Impedance Spurious Emissions
Receiver Specification -106 dBm GSM 900, Receive Sensitivity -104 dBm GSM 1800, -104 dBm PCS RX bit error rate (100k bits) Type II < 2% Channel Hop Time 500 microseconds
Time to Camp Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
Receiver Specification Approximately 5-10 seconds Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps

Product Overview

Motorola E398/E399 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS 1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS 1800 MHz, and PCS 1900 MHz bands depending on the region and software flex. These telephones support GPRS, SMS, and MMS, in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This always on connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in background mode. There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The virtual nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220 minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of standby time1, 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT display and an integrated antenna.

Features

Multi-Media Messaging (MMS) Integrated digital camera (VGA quality) w/ camera flash 22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music listening 3D Stereo Sound Removable memory Large, active color display (176 x 220, 65K TFT) Situational lighting (Side) Haptics Enhanced Games PIM functionality with Picture Caller ID Downloadable themes (ringers, images, sounds) MPEG4 Video Playback
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
Personal Information Management
The E398/E399 telephone contains a built-in datebook with alarm reminders, message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the E398/E399 wireless telephone are in the appropriate E398/E399 GSM Users Guide listed in the Related Publications section toward the end of this manual.

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors
The E398/E399 telephones controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).
Volume Key Smart Key Left Soft Key Perform function in lower left display.

Headset Jack

Camera Key Activate camera & take photos.

Menu Key

Send Key Make & answer calls. 5-Way Navigation Joystick with Center Select Scroll through menus, press in to select items. Accessory Connector
Right Soft Key Perform function in lower right display.
Power & End Key Turn phone on/off, end calls, exit menu system.
Figure 1. Controls and Indicators

Menu Navigation

E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/ E399 menu structure. A scroll key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.

Display animation makes the phones icon menu move smoothly as you scroll up and down.
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows common icons displayed on the LCD. Status Icons
Date Recent Calls Phonebook
Service Provider 10/15/04

Messages Browser Clock

STYLES

Left Soft Key Label

Menu Indicator

Right Soft Key Label

Figure 2. E398/E399 Display Idle Screen 1. 2. 3. 4. Status Icons show the status of your phone. Real-Time Clock shows the current time. Date shows the current date. Soft Key Labels provide selectable options in screen display.
User Interface Menu Structure
Figure 3 shows the E398/E399 telephone menu structure.

Main Menu

Settings Menu
Personalize Rhythm Lights Home Screen Main Menu Skin Greeting Wallpaper Screen Saver Quick Dial Ring Styles Style Style Detail Ring Lights Event Lights
This is the standard main menu layout. Menu organization and feature names may vary on your phone. Not all features may be available on your phone. n Phonebook s Recent Calls
Received Calls Dialed Calls Notepad Call Times Call Cost Data Times Data Volumes SIM Apps Calculator Datebook Shortcuts Alarm Clock Dialing Services Fixed Dial Service Dial Quick Dial

m Phone Status

Games & Apps Web Access Browser Web Shortcuts Stored Pages History Go To URL Browser Setup Web Sessions Themes Camera Pictures Sounds MotoMixer Videos
My Tel. Numbers Credit Info/Available Active Line Battery Meter Storage Devices Other Information
Messages Create Message Message Inbox Voicemail Email Msgs Browser Msgs Info Services Quick Notes Outbox Drafts MMS Templates

h Multimedia

L Connection
Bluetooth Link Sync Voice Calls Fax Calls Data Calls Cancel All Forward Status In-Call Setup In-Call Timer Call Cost Setup My Caller ID Talk and Fax Answer Options Call Waiting
Headset Auto Answer Voice Dial Auto Answer Auto Handsfree Power-Off Delay Charger Time

J Car Settings

H Call Forward
Network New Network Network Setup Available Networks My Network List Service Tone Call Drop Tone Security Phone Lock Lock Keypad Lock Application Fixed Dial Call Barring SIM PIN New Passwords Java App Loader Java System Delete All Apps App Vibration App Volume App Priority App Backlight Set Standby App DNS IP

Office Tools

Settings (see next page) See Settings Menu

K Chat

Figure 3. E398/E399 Menu Structure

Z Initial Setup

Time and Date 1-Touch Dial Display Timeout Backlight TTY Setup Scroll Vibe Sync Language Brightness DTMF Master Reset Master Clear

c Java Settings

Alert Settings
Motorola E398/E399 phones incorporate the VibraCall discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.

Battery Function

Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows 4 levels: 100%, 66%, 33%, and Low Battery.

Battery Removal

Removing the battery causes the phone to shut down immediately and loose any pending work. For example, (partially entered phonebook entries or outgoing messages).

Operation

All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care when handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate Users Guide listed in the Related Publications section toward the end of this manual.

Tools and Test Equipment

Table 1 lists the tools and test equipment used on E398/E399 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 See Table 6. 0180386A82 6680388B67 6680388B01 RSX4043-A HP34401A2 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) Disassembly Tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and power phone. Provides protection from damage to phone caused by electrostatic discharge (ESD). Used during assembly/disassembly. Used during assembly/disassembly. Used to remove and replace screws. Used with torque driver. Used to measure battery voltage.
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, you can reach AAD by phone at (847) 538-8023 FAX (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

Removing and Replacing the Microphone
1. 2. 3. 4. Remove the battery cover, battery, rear housing, transceiver PC board and the keyboard, as described in the procedures. Use the disassembly tool or plastic tweezers unplug the keyboard assembly from the transceiver PC board. Use plastic tweezers remove the microphone grommet. Use the plastic tweezers to unplug the microphone from the transceiver board as shown in Figure 10.
Plastic Tweezers Microphone

2 Microphone Pins

Figure 10. Removing and Replacing the Microphone 5. 6. 7. 8. To replace, align the 2 microphone pins into the microphone contact holes. Press the microphone firmly in place. Replace the microphone grommet over the microphone. Replace the keyboard assembly on the transceiver PC board and press firmly in place. Replace the transceiver PC board in the front housing, replace the rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Speaker
1. 2. Remove the battery cover, battery, rear housing, and circuit board as described in the procedures. Use the disassembly tool or plastic tweezers to release the speaker from the front housing as shown in Figure 11. The speaker should come away easily.

Front Housing

Plastic Tweezers Speaker Contacts

Speaker

Figure 11. Removing and Replacing the Speaker 3. 4. 5. To replace, align the speaker with its socket with the speaker contacts facing as shown. Gently press the speaker into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Keypad
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board, as described in the procedures. Lift the keypad up from one corner as shown in Figure 12 and remove it from the front housing.

Keypad

Plastic Tweezers
Figure 12. Removing and Replacing the Keypad 3. 4. To replace, align the keypad with the front housing and press it into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Volume Switch Dome
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board, as described in the procedures. Lift the switch domes out from the front housing as shown in Figure 13.
Plastic Tweezers Volume Switch Dome
Figure 13. Removing and Replacing the Volume Switch Dome 3. 4. To replace, insert the volume switch dome into the proper location in the front housing. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Display
1. 2. 3. Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Using the disassembly tool, gently pry up the display and lift it up from the transceiver PC board as shown in Figure 14. Using the disassembly tool, gently pry up the display flex connector from the transceiver PC board. Disassembly Tool Display

Level 1 and 2 Service Manual Label
Subscriber Identity Module (SIM) and Identification
Subscriber Identity Module (SIM) and Identification Label
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: All the data necessary to access GSM services The ability to store user information such as phone numbers All information required by the network provider to provide access to the network

Identification

Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 17.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number

000807a

Figure 17. MSN label breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2. Table 2. IMEI Number Breakdown
TAC NNXXXX YY Serial Number ZZZZZZ Check Digit A
Where TAC NN XXXX YY ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Reporting body identifier Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 Individual unit serial number Phase 1 = 0. Phase 2 = check digit defined as a function of all other IMEI digits
Other label number configurations present are: TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.

Troubleshooting

Manual Test Mode
Motorola E398/E399 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS test SIM must be used. 1. Turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customers SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Turn the phone ON.
Manual Test Mode Commands
Table 3. Manual Test Commands
Key Sequence End Key 54* 0*0*0 0*0*1 0*0*2 0*0*3 0*0*4 0*0*5 0*0*6 0*0*7 0*0*8 0*0*9 0*1*X 3*0*1 3*0*0 5*0*0 5*0*1 5*0*2 5*0*3 5*0*4 5*0*5 5*0*6 5*0*7 Test Function/Name Exit manual test mode Suspend Select tone 0 Select tone 1 Select tone 2 Select tone 3 Select tone 4 Select tone 5 Select tone 6 Select tone 7 Select tone 8 Select tone 9 Disable tone X Enable vibrator Disable vibrator Set audio level 0 Set audio level 1 Set audio level 2 Set audio level 3 Set audio level 4 Set audio level 5 Set audio level 6 Set audio level 7 Required for all Test Mode Operations Remarks <Menu>048263* Enter manual test mode
Table 3. Manual Test Commands (Continued)
Key Sequence 5*0*8 5*0*9 5*0*10 5*0*11 5*0*12 5*0*13 5*0*14 5*0*15 6*2*2*0*0 6*4*6*0*0 10*0*3 10*0*4 10*0*5 10*0*6 10*1*0 18*0 18*1 55*2*001 55*2*000 55*2*002 55*2*003 55*2*004 *#06# Set audio level 8 Set audio level 9 Set audio level 10 Set audio level 11 Set audio level 12 Set audio level 13 Set audio level 14 Set audio level 15 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute Set band GSM 900 Set band DCS 1800 Set band PCS 1900 Set dual band GSM 900/1800 Read band Initialize non-volatile memory (Master Reset) Initialize non-volatile memory (Master Clear) Test Display. All pixels ON Test Display. All pixels OFF Test Display. Checkerboard pattern A Test Display. Checkerboard pattern B Test Display. Border pixels ON IMEI Check No Test Mode Required No Test Mode Required 3= GSM 4= DCS 5= PCS 6 =GSM/DCS Test Function/Name Remarks
Phone Set up --> Flex Version/Technology/S-W Version/Readiness Status Phone Status --> Other Information

Troubleshooting Chart

Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart
Symptom 1. Telephone will not turn on or stay on. Probable Cause a) Battery either discharged or defective. Verification and Remedy Measure battery voltage across a 50 ohm (>1 Watt) load. If battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect battery terminals on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for battery connector replacement. If battery terminals are not at fault, proceed to c. Remove the transceiver board assembly. Substitute a known good transceiver board and temporarily reassemble the phone. Press the Power/End key; if phone turns on and stays on, disconnect the dc power source and reassemble the phone with the new transceiver board. Verify that the fault has been cleared. Check connection between the antenna and the transceiver board. If the connection is OK, substitute a known good antenna. If the fault is still present, proceed to b. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board. Check general condition of flexible printed cable (flex). If the flex is good, check that the flex connector is fully seated. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b. Temporarily replace the display assembly with a known good assembly. If fault has been cleared, reassemble with the new display assembly. If fault not cleared, proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Temporarily replace the speaker assembly with a known good assembly. If fault has been cleared, reassemble with the new speaker assembly. If fault not cleared, proceed to
b) Battery terminals open or misaligned.
c) Transceiver board defective.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.

a) Antenna defective.

b) Transceiver board defective.
3. Display is erratic, or provides partial or no display.
a) Transceiver board connections faulty.
b) Display assembly defective.
c) Transceiver board assembly defective.
4. Incoming call alert transducer audio distorted or volume is too low.
a) Speaker assembly defective
b) Faulty transceiver board assembly. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. 5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice). a) Microphone defective. Replace the microphone as described in the procedures. If fault is not cleared, proceed to b.
Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
Symptom Probable Cause b) Transceiver board defective. Verification and Remedy Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board.
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Check connection from the earpiece to the weak or distorted. board defective. transceiver board. If connection is not at fault, proceed to b. b) Earpiece speaker defective. Temporarily replace the speaker with a known good speaker. Ensure good connection. Place a call and verify improvement in earpiece audio. If fault is cleared, reassemble the phone with the good transceiver board. If fault is not cleared, proceed to c. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board. Replace Speaker Module. If the fault has not been cleared, proceed to b. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board. Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If these are charging properly, then the internal charger is at fault. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board assembly. Ensure the headset plug is fully seated in the jack. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board.

Related Publications

Publication Title Motorola E398 User Guide, English Part Number (Kit Number) 6887301Z52
Note: Kit numbers are not all inclusive and may change without notice.

alert settings 15

manual test mode 33 manual test mode commands 33 menu structure 15 microphone, removing and replacing 24
battery charge indicator 16 function 16 battery, removing and replacing 18, 19 names product 5
operation 13 alert settings 15 battery 16 controls, indicators, and I/O connectors 13 icons 14 alarm 14 battery charge indicator 14 battery level indicator 14 digital/analog indicator 14 real-time clock 14 ring style indicator 14 roam 14 signal strength 14 LCD 13 menu navigation 13 menu structure 15 operations icons soft keys 14 overview, product 11
caller ID 11 Canadian Interference-Causing Equipment regulations 5 copyrights computer software 6

disassembly 18

exploded view diagram 38 exploded view parts list 39
FCC rules 5 features caller ID 11 front speaker, removing and replacing 25
parts exploded view diagram 38 exploded view parts list 39 product identification 5 names 5 product overview 11 features 11 publications, related 40
identification product 5 identification, labels 31 Introduction 5
keypad, removing and replacing 26
LCD 13 liquid crystal display (LCD) 13
Rear housing cover, removing and replacing 18 regulatory agency compliance 5 related publications 40 Removing transceiver PC board 21
removing battery 16, 18, 19 speaker 25 keyboard 23 keypad 26 microphone 24 rear housing cover 21 sim card 20 transceiver PC board 21 replacement parts ordering 8 replacing battery 18, 19 speaker 25 keyboard 23 microphone 24 rear housing cover 21 sim card 20 transceiver PC board 21
customer support 7 out of box failure 7 product support 7 shut down upon battery removal 16 specifications 9 support customer 7 product 7
test equipment 17 tools, disassembly 17 transceiver PC board, removing and replacing 21 troubleshooting 33 manual test mode 33 manual test mode commands 33 troubleshooting chart 35
service manual about 6 audience 6 conventions 7 scope 6 service policy 7

warranty service 7

MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. Truesync is a trademark of Starfish Software, Inc. Reg. U.S. Pat. & Tm. Off. 2004 Motorola, Inc. All rights reserved. Personal Communications Sector, 789 International Parkway, Room S2C Sunrise, FL 33325-6220.

Welcome
Welcome to the world of Motorola digital wireless communications! We are pleased that you have chosen the Motorola E398 series GSM wireless phone.
Volume Key Smart Key Left Soft Key Perform function in lower left display.

Headset Jack

Camera Key Activate camera & take photos. Stereo Speakers (both sides) Menu Key Right Soft Key Perform function in lower right display.
Send Key Make & answer calls. 5-Way Navigation Joystick with Center Select Scroll through menus, press in to select items.
Accessory Connector Port Insert charger & phone accessories.
Power & End Key Turn phone on/off, end calls, exit menu system.
Note: Your phone may not appear exactly as shown above. All key locations, sequences, and functions remain the same regardless of your phones appearance. 1

Check It Out!

Camera Key Activate camera & take photos. Camera Lens

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Mirror Aim camera lens for self portraits. Stereo Speakers (both sides)
Integrated ShortRange Light

Feature Use Memory Card

Description Set the memory location you want to use to store and retrieve files: Go to a multimedia menu (such as Pictures or Sounds), then press M > Switch Storage Device > device name. Download MP3 Select Memory Card as your USB Files default connection: M> Settings > Connection > USB Settings > Memory Card Connect your phone to your computer and drop and drag MP3 files.

Feature Play Music

Description Play a song on your phone: M > Multimedia > Sounds> song name Create Playlist Create a playlist of songs to play on your phone: M > Multimedia > Sounds> [New Playlist] Rhythm Lights Activate rhythm lights to flash in sync with the sounds around you: M > Settings > Personalize > Rhythm Lights Ring Lights Choose ring lights for incoming calls: M > Settings > Ring Styles > Ring Lights > light pattern Wireless Set up a Bluetooth wireless connection Connection to a headset accessory, car kit, or external device: M > Settings > Connection > Bluetooth Link > Handsfree > [Look For Devices] Take Photo Press the camera key to activate the (With Flash) camera. Press M > Light > On to activate the flash. Point lens at subject, then press the camera key to take a photo. Send Photo Send a photo to a phone number or email address: Press STORE (+) > Send In Message. Phone Skin Apply a different skin to the phone display: M > Settings > Personalize > Skin > skin
Feature Send Multimedia Message

Play Video Clip

Description Send a multimedia message with pictures, animations, sounds, and videos: M > Messages > Create Message > New Multimedia Msg Play a video clip: M > Multimedia > Videos > video clip
Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States) 1-800-461-4575 (Canada) www.motorola.com (United States) www.motorola.ca (Canada) MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Java and all other Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. All other product or service names are the property of their respective owners. Motorola, Inc. 2004. The information contained in Motorolas users guides is believed to be correct at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice. The contents of Motorolas users guides are provided as is. Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability, or contents of this guide. Caution: Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the users authority to operate the equipment.

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Charging the Battery

New batteries are shipped partially charged. Before you can use your phone, you need to install and charge the battery as described below. Some batteries perform best after several full charge/discharge cycles. Action 1 Insert the travel charger plug into 032392o your phone with the release tab facing up. Make sure that both of the plugs connector hooks engage to lock the plug in place. Note: It may take up to 10 seconds for your phone to provide a visible or audible indication that the battery is charging. 2 Plug the other end of the travel charger into the appropriate electrical outlet. 3 When your phone indicates Charge Complete, press the release tab and remove the travel charger. Tip: You can safely leave the travel charger connected to the phone after charging is complete. This will not damage the battery.

Getting Started 16

Turning Your Phone On
Action 1 Press and hold P (power key) for 2 seconds to turn the phone on.

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Note: It may take up to 4 seconds for the display to illuminate after you turn the phone on. 2 If necessary, enter your SIM card PIN code and press OK (+) to unlock the SIM card. Caution: If you enter an incorrect PIN code 3 times in a row, your SIM card is disabled and your phone displays SIM Blocked. 3 If necessary, enter your 4-digit unlock code and press OK (+) to unlock the phone. Note: At startup, you are prompted to personalize your phone. Select YES (-) to set personal phone options, or NO (+) to go to the idle display. For more information about personalizing your phone, see page 88.

Adjusting Volume

Press the volume key up or down to: increase or decrease earpiece volume during a call Getting Started

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increase or decrease the ringer volume when the home screen is visible Tip: At the lowest volume setting, press the volume key down once to switch to vibrate alert. Press it down again to switch to silent alert. Press the volume key up to switch back to vibrate alert, then ring alert. turn off an incoming call alert

Making a Call

Press 1 keypad keys 2 N 3 O To dial the phone number make the call end the call and hang up the phone when you are finished
Note: You must dial the phone number from the home screen (see page 37).

Answering a Call

When you receive a call, your phone rings and/or vibrates and displays an incoming call message. Press 1 N or ANSWER (+) 2 O To answer the call end the call and hang up the phone when you are finished Getting Started
Viewing Your Phone Number
To view your phone number from the home screen, press M #. While you are on a call, press M > My Tel. Numbers. Note: Your phone number must be stored on your SIM card to use this feature. To store your phone number on the SIM card, see page 62. If you do not know your phone number, contact your service provider.

Storing Protected Content on Your Phones Memory Card
Certain items that you download to your phone are encrypted with Digital Rights Management (DRM) technology. This protected content is encrypted with a key (coded data) that locks and unlocks the content. To play back or view protected content that is stored on the memory card, you must have the corresponding key stored on the phone itself. The key determines how the content can be used. 23
For example, the key may allow you to play the content of your download 5 times or use the content for a specified period of time, such as 3 days before it expires. To activate downloaded protected files: Find the Feature Highlight Features M > Office Tools> Activation List
Press 1 SELECT (+) 2 S 3 SELECT (+) 4 S 5 Status (+)
To select Activation List scroll to Pictures, Sounds, Themes, or Videos select item scroll to desired file from list check the Status, Type, Activation, or Counts Remaining
Creating a Music Playlist
You can download and play a variety of different types of ring tones and music on your phone. You can store these sound files in phone memory, or on a memory card. Tip: To see the sound files stored on a memory card, go to the Sounds menu, then press M > Switch Storage Device > device name (TRANS or Phone). You can create a playlist of selected songs that play in the order you specify. Playlists you create are stored in the Sounds menu. 24
To create a playlist: Find the Feature Press CHANGE (+) keypad keys OK (+) CHANGE (+) S CHECK (+) M > Multimedia > Sounds > [New Playlist] To select Name enter a name for the playlist store the name select Audio Files scroll to a song add the song to the playlist Repeat steps 5 and 6 to add more songs to the playlist store the selected songs store the playlist
7 DONE (-) 8 DONE (-) To listen to a playlist: Find the Feature
M > Multimedia > Sounds > playlist name

Activating Rhythm Lights

Rhythm lights make your phones display and keys flash in synchronization with music or sounds around you. Find the Feature M > Settings > Personalize > Rhythm Lights
You can adjust the following options: Option Pattern Timer Sensitivity Description Choose a light pattern to activate rhythm lights, or turn the lights Off. Set the number of minutes rhythm lights stay active (up to 10 minutes). Set how loud the music has to be before rhythm lights respond. Values range from 1 (least sensitive) to 7 (most sensitive).
Notes: Rhythm lights work only when your phone is idle and your battery is not low. Rhythm lights pause if you press a key or receive a call or message. Your phone also can flash for incoming calls and messages (see following sections). Some games might make your phone flash and vibrate.

Setting Ring Lights

Set up your phone to display a light pattern when you receive an incoming call. The same light pattern displays for all incoming calls. Find the Feature M > Settings > Ring Styles > Ring Lights > light pattern

To display a distinctive light pattern for calls from a specific phonebook category, use the light ID feature described on page 86.
Setting Up a Bluetooth Wireless Connection
Your phone supports Bluetooth wireless connections. You can set up a wireless link with a Bluetooth-enabled headset accessory, speakerphone, or handsfree car kit, or connect to a computer or hand-held device to exchange and synchronize data. Highlight Features
Searching for Other Devices
To connect your phone to a headset accessory or handsfree device: Find the Feature M > Settings > Connection > Bluetooth Link > Handsfree > [Look For Devices]
Your phone displays a list of device(s) located within range of the phone. If your phone is already connected to a device, your phone lists the connected device and identifies it with a o (in use) indicator. To connect to a device, highlight the device name and press SELECT (+). The device may request permission to bond with your phone. Select YES (-) and enter the correct PIN code to create a secure connection with the device. When the 27
connection is made, the (Bluetooth) indicator or a Bluetooth Connected message displays in the home screen.
Copying Objects to Another Device
You can use a Bluetooth wireless connection to copy a picture, sound, phonebook entry, datebook event, or bookmark from your phone to another phone, computer, or hand-held device.
Copying a Multimedia Object
Highlight the object on your phone that you want to copy to the other device, then press M > Copy. Select a recognized device name listed in the Object Exchange menu, or [Look For Devices] to search for the device to which you want to copy the object.
Copying a Phonebook Entry, Datebook Event, or Bookmark
Highlight the item on your phone that you want to copy to the other device, then press M > Send > Bluetooth. Select a recognized device name listed in the Object Exchange menu, or [Look For Devices] to search for the device to which you want to copy the item.
Taking and Sending a Photo

Press S up or down to pause or play video clip.

VIDEO CLIP AREA

Video Clip Name Playing BACK DETAILS
Timer indicates % played. Press DETAILS (-) to view video clip information.
Press S left or right to skip to previous or next video clip.
Press M to open Videos Menu.

36 Highlight Features

Learning to Use Your Phone
See page 1 for a basic phone diagram.

Using the Display

The home screen is displayed when you are not on a call or using the menu. You must be in the home screen to dial a phone number. Learning to Use Your Phone
Date Recent Calls Phonebook
Service Provider 10/15/04

Messages Browser Clock

STYLES

Left Soft Key Label

Menu Indicator

Right Soft Key Label

Press the 5-way navigation joystick (S) up, down, left, or right to select a menu feature icon. If you select a menu icon by mistake, press O to return to the home screen. The e (menu) indicator shows that you can press the menu key (M) to enter the main menu. 37
Labels at the bottom corners of the display show the current soft key functions. Press the left soft key (-) or right soft key (+) to perform the indicated function. Notes: Your home screen may appear different than shown. For example, your service provider may hide the menu feature icons to allow a better view of the wallpaper image. You can still select the menu icons when they are hidden from view. To show or hide menu icons, see page 89. Your phone can display an analog or digital clock in the home screen (see page 89). Learning to Use Your Phone 38 Your phones display normally is visible only when the display backlight is on, or when the display is viewed in direct sunlight. To extend battery life, the backlight turns off automatically when no activity is detected for a period of time. The backlight turns back on when you press any key. To set the time that the backlight stays on, see page 66. To extend battery life, you can set the display to turn off after a period of inactivity. The display turns back on when you press any key. To set the time that the display stays on, see page 67.

Press M to open sub-menu.
Press S to scroll up or down to highlight the option you want. In a numbered list, press a number key to highlight the option. In an alphabetized list, press a key repeatedly to cycle through the letters on the key and highlight the closest matching list option. When an option has a list of possible values, press S left or right to scroll through and select a value. When an option has a list of possible numeric values, press a number key to set the value.

Entering Text

Some features require you to enter information.
Press S to scroll down to other options.
Entry Details Name: John Smith Category: General No.: 212-555-1212 Type: Work Store To: Phone Voice Name: Speed No.: 2 # (P) Ringer ID: Continental CANCEL CHANGE
Highlighted Option Press CHANGE(+) to enter or edit information.
Press CANCEL (-) to exit without making changes. DONE (-) displays when you enter or edit information.
The message center lets you compose and send text messages.
For indicator descriptions, see following section.
Press M to open sub-menu. Press INSERT (+) to insert a quick note, picture, or sound.
Flashing cursor indicates insertion point.

CANCEL

INSERT
Press CANCEL (-) to exit without making changes.
Choosing a Text Entry Mode
Multiple text entry modes make it easy for you to enter names, numbers, and messages. The mode you select remains active until you select another mode. Press # in any text entry screen to select one of the following entry modes: Primary Numeric Symbol Secondary The primary text entry mode (see below to set). Enter numbers only (see page 53). Enter symbols only (see page 53). The secondary text entry mode (see below to set).
Alternatively, you can select a text entry mode in any text entry screen by pressing M > Entry Mode.
Setting Up a Text Entry Mode
Press M > Entry Setup from any text entry screen. Select Primary Setup or Secondary Setup, and choose: iTAP Use iTAP mode to let the phone predict each word as you press keys (see page 51). Enter letters and numbers by pressing a key one or more times. Enter letters, numbers, and symbols by pressing a key one or more times. Hide the Secondary setting (only available for Secondary Setup).

Tap Tap Extended None

Using Capitalization
Press 0 in any text entry screen to change text case. The following indicators show capitalization status:
U = no capital letters T = all capital letters
Text Entry Mode Indicators

V = capitalize next

letter only
When you select the Primary or Secondary text entry mode, indicators at the top of the display identify the text entry setting: Primary Learning to Use Your Phone Secondary

g h f j k i

m q l p n o
Tap, no capital letters Tap, capitalize next letter only Tap, all capital letters iTAP, no capital letters iTAP, capitalize next letter only iTAP, all capital letters
The following indicators identify Numeric or Symbol entry mode:

W = numeric mode

[ = symbol mode

Using Tap Mode

This is the standard mode for entering text on your phone. Tap mode cycles through the letters and number of the key you press. Tap Extended mode also cycles through additional symbols as shown in the Character Chart on page 51. Press 1 a keypad key one or more times 2 keypad keys To select a letter, number, or symbol enter remaining characters Tip: Press S right to accept a word completion, or * to insert a space. store the text Learning to Use Your Phone

3 OK (+)

In a text entry screen, you can press # to switch entry modes. An indicator shows which mode is active (see page 48). If Tap or Tap Extended is not available as the Primary or Secondary entry mode, see page 47.
When you enter text with Tap or Tap Extended mode, the soft key functions change.
Character displays at insertion point.
Press DELETE (-) to delete character to left of insertion point.
After 2 seconds, character is accepted and cursor moves to next position.

DELETE

Press OK (+) to accept and store text.
When you enter 3 or more characters in a row, your phone may guess the rest of the word. For example, if you enter prog you might see:

Msg This is a prog ram

Press S right to accept program, or press * to reject it and enter a space after prog.
If you want a different word (such as progress), continue pressing keypad keys to enter the remaining characters.

Character Chart

Use this chart as a guide for entering characters with Tap Extended mode. 1. 1 ? ! , @ _ & ~ : ; " - ( ) ' % $ + x * / \ [ ] = > < # a b c 2 d e f 3 g h i 4 j k l 5 m n o 6 p q r s 7 t u v 8 w x y z 9 change text case, for capital letters enter a space (hold to enter a return) change text entry mode (hold for default)
Note: This chart may not reflect the exact character set available on your phone. In an email or Web address editor, 1 first shows common characters for that editor.
Tap Mode Text Entry Rules
Press a keypad key repeatedly to cycle through its characters. 51

Symbol Chart

Use this chart as a guide for entering characters with symbol mode. * #. ? ! , @ _ & ~ : ; " - ( ) ' % $ @ _ \ / : ; " & ' ( ) [ ] { } ~ < > = Learning to Use Your Phone $ # % * + - x * / = > < # enter a space (hold to enter a return) change text entry mode (hold for default)
Deleting Letters and Words
Place the cursor to the right of the text you want to delete, and then: Action Press DELETE (-) to delete one letter at a time. Hold DELETE (-) to delete the entire message. 55

Using the Smart Key

The smart key gives you another way to perform many basic phone functions. It anticipates the next action you are likely to perform. For example, when you highlight a menu item, you can press the smart key to select it. You can use the smart key to make and end calls, turn features on and off, and open your phonebook. The smart key usually performs the same function as pushing in the 5-way navigation joystick (C). Learning to Use Your Phone 56
Using the Handsfree Speaker
When you activate your phones integrated handsfree speaker, you can talk to the other party without holding the phone to your ear. Press SPEAKER (+) to turn the handsfree speaker on or off during a call. When you turn the handsfree speaker on, your phone displays Speaker On in the home screen. The handsfree speaker remains on until you press SPEAKER (+) again or turn the phone off. Note: The handsfree speaker is disabled when you connect your phone to a handsfree car kit or headset accessory.
Changing a Code, PIN, or Password
Your phones 4-digit unlock code is originally set to 1234, and the 6-digit security code is originally set to 000000. Your service provider may reset these codes before you receive your phone. If your service provider has not reset these codes, we recommend that you change them to prevent others from accessing your personal information. The unlock code must contain 4 digits, and the security code must contain 6 digits. You can also reset your SIM card PIN code, PIN2 code, and/or call barring password if necessary. To change a code or password: Find the Feature M > Settings > Security > New Passwords Learning to Use Your Phone

Note: You cannot store a p (pause), w (wait), or n (number) character in this number. If you want to store a voicemail number with these characters, create a phonebook entry for it. Then, you can use the entry to call your voicemail. For more about these characters, see the More Here guide.

Using Call Waiting

When you are on a call, an alert tone sounds to indicate that you have received a second call.
Press 1 N 2 SWITCH (+) or LINK (-) or M > End Call On Hold
To answer the new call switch between calls connect the 2 calls end the call on hold
You must turn on call waiting to use the feature. To turn call waiting on or off: Find the Feature M > Settings > In-Call Setup > Call Waiting

Putting a Call On Hold

Press HOLD (+) (if available) or M > Hold To put the call on hold

Transferring a Call

You can announce that you are transferring an active call to another party, or you can directly transfer the call.
Announce the Call Transfer
Find the Feature Press 1 keypad keys 2 N M S SELECT (+) OK (+) M > Hold To dial the number where you are transferring the call call the number and speak to the person who answers open the menu scroll to Transfer select Transfer confirm the transfer
Do Not Announce the Call Transfer
Find the Feature Press 1 keypad keys 2 N M > Transfer To dial the number where you are transferring the call transfer the call

Phone Features

Main Menu
This is the standard main menu layout. Menu organization and feature names may vary on your phone. Not all features may be available on your phone. n Phonebook s Recent Calls
Received Calls Dialed Calls Notepad Call Times Call Cost Data Times Data Volumes
Games & Apps Web Access Browser Web Shortcuts Stored Pages History Go To URL Browser Setup Web Sessions Themes Camera Pictures Sounds MotoMixer Videos
Messages Create Message Message Inbox Voicemail Email Msgs Browser Msgs Info Services Quick Notes Outbox Drafts MMS Templates SIM Apps Calculator Datebook Shortcuts Alarm Clock Dialing Services Fixed Dial Service Dial Quick Dial Activation List

h Multimedia

IM Settings (see next page)

Office Tools

K Chat

Settings Menu

Personalize Rhythm Lights Home Screen Main Menu Skin Greeting Wallpaper Screen Saver Quick Dial Ring Styles Style Style Detail Ring Lights Event Lights Bluetooth Link Sync USB Settings Voice Calls Fax Calls Data Calls Cancel All Forward Status

Feature Copy Phonebook/ Datebook Entry to Device Edit Device Properties

Set Bluetooth Options

Description Copy a phonebook entry, datebook event, or bookmark to another device: Highlight the item, press M > Send > Bluetooth, select the device name. Edit the properties of a recognized device: Highlight the device name and press M > Edit. Set your phones Bluetooth options: M > Settings > Connection > Bluetooth Link > Setup

Network Features

Phone Features Feature Network Settings Description View network information and adjust network settings: M > Settings > Network
Personal Organizer Features
Feature Create Datebook Event Description Create a new datebook event: M > Office Tools > Datebook, highlight the day, press the center select button, press M > New
Feature View Datebook Event Event Reminder
Description View or edit event details: M > Office Tools > Datebook, highlight the day, press the center select button, press VIEW (+) View event reminder: VIEW (+) Dismiss event reminder: EXIT (-) Copy a datebook event to another phone, computer, or device: M > Office Tools > Datebook, highlight the day, press the center select button, highlight the event, press M > Send > Bluetooth Set an alarm: M > Office Tools > Alarm Clock Turn off alarm: Press DISABLE (-) or O. Set 8-minute delay: Press SNOOZE (+). Calculate numbers: M > Office Tools > Calculator Convert currency: M > Office Tools > Calculator M > Exchange Rate Enter exchange rate, press OK (+), enter amount, press M > Convert Currency. 97
Copy Datebook Event to Another Device Set Alarm Turn Off Alarm
Calculator Currency Converter

Security

Feature SIM PIN Description Lock or unlock the SIM card: M > Settings > Security > SIM PIN Caution: If you enter an incorrect PIN code 3 times in a row, your SIM card is disabled and your phone displays SIM Blocked. Lock phone applications: M > Settings > Security > Lock Application

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While there may be differences between the SAR levels of various phones and at various positions, they all meet the governmental requirements for safe exposure. Please note that improvements to this product model could cause differences in the SAR value for later products; in all cases, products are designed to be within the guidelines.
The SAR limit recommended by international guidelines (ICNIRP) for mobile phones used by the public is 2.0 watts/kilogram (W/kg) averaged over ten grams of tissue. The limit incorporates a substantial margin for safety to give additional protection for the public and to account for any variations in measurements. CENELEC is a European Union standards body. Additional related information includes the Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product.
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Safety and General Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. READ THIS INFORMATION BEFORE USING YOUR PHONE. The information provided in this document supersedes the general safety information in user guides published prior to December 1, 2002.
Exposure To Radio Frequency (RF) Energy
Your phone contains a transmitter and a receiver. When it is ON, it receives and transmits RF energy. When you communicate with your phone, the system handling your call controls the power level at which your phone transmits. Your Motorola phone is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.

Operational Precautions

To assure optimal phone performance and make sure human exposure to RF energy is within the guidelines set forth in the relevant standards, always adhere to the following procedures.

External Antenna Care

Use only the supplied or Motorola-approved replacement antenna. Unauthorised antennas, modifications, or attachments could damage the phone. Do NOT hold the external antenna when the phone is IN USE. Holding the external antenna affects call quality and may cause the phone to operate at a higher power level than needed. In addition, use of unauthorised antennas may result in non-compliance with the local regulatory requirements in your country. 103
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Phone Operation

When placing or receiving a phone call, hold your phone as you would a wireline telephone.

Body-Worn Operation

To maintain compliance with RF energy exposure guidelines, if you wear a phone on your body when transmitting, always place the phone in a Motorola-supplied or approved clip, holder, holster, case, or body harness for this phone, if available. Use of accessories not approved by Motorola may exceed RF energy exposure guidelines. If you do not use one of the body-worn accessories approved or supplied by Motorola, and are not using the phone held in the normal use position, ensure the phone and its antenna are at least 1 inch (2.5 centimetres) from your body when transmitting.

Operational Warnings

For Vehicles With an Air Bag
Do not place a phone in the area over an air bag or in the air bag deployment area. Air bags inflate with great force. If a phone is placed in the air bag deployment area and the air bag inflates, the phone may be propelled with great force and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a potentially explosive atmosphere, unless it is a phone type especially qualified for use in such areas and certified as Intrinsically Safe. Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death. Note: The areas with potentially explosive atmospheres referred to above include fuelling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Areas with potentially explosive atmospheres are often but not always posted.
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Blasting Caps and Areas

To avoid possible interference with blasting operations, turn OFF your phone when you are near electrical blasting caps, in a blasting area, or in areas posted Turn off electronic devices. Obey all signs and instructions.

Batteries

Batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewellery, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, bag, or other container with metal objects. Use only Motorola original batteries and chargers. Your battery or phone may contain symbols, defined as follows: Symbol Definition Important safety information will follow. Your battery or phone should not be disposed of in a fire. Your battery or phone may require recycling in accordance with local laws. Contact your local regulatory authorities for more information. Your battery or phone should not be thrown in the trash. Your phone contains an internal lithium ion battery.

LiIon BATT

Seizures/Blackouts
Some people may be susceptible to epileptic seizures or blackouts when exposed to blinking lights, such as when watching television
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