Welcome:
The following manual describes ways to optimize your sound experience or simply provide troubleshooting tips. Setting Up Your USB Adapter.... 2 Headset Settings.... 3 Headset Settings for MX500i:... 4 Headset Settings for M214i:... 5 Internet Calling Services Settings... 6 Settings for Skype:.... 7 Settings for Yahoo! Messenger with Voice:.. 8 Settings for Google Talk:.... 10 Windows XP Settings.... 11 Microphone Level Settings for Windows XP:.. 12 Side Tone Adjustments for Windows XP:... 13
Internet Headset Online User Guides

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Setting Up Your USB Adapter:
To set-up your USB adapter: 1) Plug the 2.5mm jack of your Plantronics Internet Headset into the 2.5mm plug of the USB adapter. 2) Plug the USB connector into the correct port on your computer.

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Method 1:

Headset Settings

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Headset Settings for MX500i:
For the best sound experience, please check that: 1) Your talking volume is optimized 2) Your mute button is not on 3) Your listening volume is optimized
1. To adjust the volume that you hear the other person at, adjust the rolling knob on the side of the pod. Make sure it is on the higher volume setting if you are having trouble hearing the other person.
2. If the person on the other end can not hear you, check that the pod is NOT on mute. Make sure that you see GREEN to ensure the mute button is off.
3. If the person on the other end can not hear you well, try adjusting you microphone adjustment switch. This switch is on the side and adjusts your outgoing volume. You may need a paperclip or pen to adjust it.

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Headset Settings for M214i:
For the best sound experience from your M214i, please check that: 1) Your talking volume is optimized 2) Your mute button is not on 3) Your listening volume is optimized 1. To adjust the volume that you hear the other person at, adjust the rolling knob on the side of the pod. Make sure it is on a higher volume setting if you are having trouble hearing the other person.
2. If the person on the other end can not hear you, check that the pod is NOT on mute. The mute switch is on the side of the pod.
3. If the person on the other end can not hear you well, try adjusting you microphone adjust switch. This switch is on the side and adjusts your outgoing volume. You may need a paperclip or pen to adjust it.

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Method 2:
Internet Calling Services Settings
This should be done regardless of which service provider you use.

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Settings for Skype:

(Ver 2.5.0.141)

The following adjustments are to make sure that Skype recognizes your internet headset: Step 1: Open up Skype Step 2: Click tools > Options (from the top navigation, Figure 1)
Step 3: Select Sound Devices (from the left hand column) Step 4: In ALL 3 drop down menus (Audio In, Audio Out, and Ringing) select USB Audio Device (Figure 2)
Step 5: Press SAVE. This button is located in the bottom right corner.

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Settings for Yahoo! Messenger with Voice:

(Ver 8.0.0.716)

The purpose of the following adjustments, are to make sure that Yahoo! Messenger recognizes your Internet headset. Step 1: Open Yahoo Messenger Step 2: Choose Actions > Call setup:
Step 3: Click Next on the wizard:
Step 4: Speak into your headset and see if the bars light up. If not, select USB Audio Device from the drop down menu. Click next:

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Step 5: Listen for music. If you can not hear music, select USB Audio Device from the drop down menu. Click next:

Step 6: Click Finish

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Settings for Google Talk:
The purpose of the following adjustments, are to make sure that Google Talk recognizes your Internet headset. Step 1: Open Google Talk: Step 2: Click settings in the top right of the Google talk window:
Step 3: Click audio in the left navigation of the settings window
Step 4: Select USB Audio Device in ALL 3 of the drop down menus in the audio screen. See picture above. Step 5: Click OK.

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Method 3:

Windows XP Settings

You may not find this necessary to do.

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Microphone Level Settings for Windows XP:
Skype and Google automatically adjust these volume levels for you during your conversation. If you are using Skype or Google you DO NOT have to manually adjust your computer microphone level. For other internet calling services, you may need to adjust your computer microphone level in order for the person on the other end to hear you perfectly. Below is a description of how to adjust your computer microphone for Windows XP systems. However, this setting adjustment should also be available in other versions of Windows.

Make sure your USB adapter is connecting your headset to your computer. Start > Control Panel > Choose Sound and Audio Devices > Click the Audio tab > Under Sound Recording click the volume button> If a Microphone option is available adjust it how you see fit. If a Microphone option is NOT available (likely): Choose Options > Properties > Check Microphone> Adjust accordingly

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Side Tone Adjustments for Windows XP:
You may not find it necessary to make this adjustment. Most phones have some built-in sidetone that lets you hear your own voice as you talk. It is barely noticeable but for some users, the absence of sidetone might affect the overall sound experience.
Make sure your USB adapter is connecting your headset to your computer. Start > Control Panel> Sound and Audio Devices > Click the volume tab > Click the Advanced button> If a Microphone option is available adjust it how you see fit. If a Microphone option is NOT available (likely): Choose Options > Properties > Check Microphone> Adjust accordingly. The degree to which you will notice the adjustments, depends on the level your speaker volume is set, within that same panel. A higher overall speaker volume will allow a higher level of side tone.

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Business products Guide
Sound innovation technology is a sound business decision.
Technology can change behavior. It can change the way we live and connect. Plantronics technology can change the way your company works by transforming the way your staff works. When workers can move freely and communicate clearly, the quality of their livesand their workimproves. Plantronics pioneered the lightweight communications headset and has since led the way in developing state-of-the-art headsets that deliver premium sound quality, reliability and comfort. Plantronics uses these leading-edge technologies:
Thats why Plantronics headsets are used by governmental agencies including NASA and the Federal Aviation Administration. And when you partner with Plantronics, you can expect the very best in customer service and product support. In this catalog, youll find solutions that can change the way your business does business.
Voice-dedicated 1.9GHz DECT technology provides uncompromised audio quality and the lowest probability of interference.
Bluetooth wireless technology offers short-range, cellular-quality connectivity between headsets and devices such as laptops, PDAs and mobile phones.
Select Plantronics headsets provide enhanced functionality for Unified Communications wherever work occurs in an office, on the road or at home.
Electronic Hookswitch (EHS) control allows users to remotely answer and end calls without using the Plantronics HL10 Handset Lifter.
AudioIQ digitally enhanced sound uses real-time adaptive technology to automatically improve the quality, clarity and volume of incoming calls. Proprietary algorithms intelligently minimize background noise and interference on outgoing calls.

www.plantronics.com

Contents

wireless

Corded

unified communications

mobile

home office

professional wireless headset systems Plantronics professional wireless headset systems give you freedom, simplicity and enhanced day-to-day communication. Features include:
Best-in-class design and technology. Lowest probability of interference with other wireless devices with 1.9GHz DECT. Crystal-clear communications with 64-bit encryption. Stay connected with up to 8 hours of talk time. Take your calls where you need to and move around the office with confidence. Noise-canceling microphones. Compatible with standard office and VoIP desk phones.
Plantronics CS70N PROFESSIONAL WIRELESS HEADSET SYSTEM
Shown with the PLANTRONICS HL10 Handset Lifter Telephone not included
Plantronics CS70N Professional Wireless Headset System
NO COMPROMISESGet the best of both worlds in one wireless headset: premium audio performance and sleek styling. IDEAL FOR style-conscious professionals in most office environments. Wearing StyleOver the ear.
Plantronics CS55 Wireless OFFICE Headset System
ALL-AROUND PERFORMERGet the job done with the right balance of audio quality, flexible wearing style, room to roam and long battery life. IDEAL FOR first-time users in most office environments. WEARING STYLEConverts from over the ear to over the head.
Also available: CS50-USB model includes USB charging base and PerSonoCall software made specifically for softphones. To learn more, please visit www.plantronics.com/uc.

supraplus wireless

Voyager 510S
SupraPlus Wireless Professional Headset System
PREMIUM AUDIOThe gold standard in performance and comfort for the most phone-intensive applications. IDEAL FOR contact centers and informal contact centers such as technical support or inside sales in noisy environments. wearing styleOver the head, monaural and binaural designs available.
Plantronics Voyager 510S Bluetooth Headset SYSTEM

BLUETOOTH ALL-IN-ONEA new paradigm in headset communication, the Voyager 510 system brings Bluetooth to the office and offers an all-in-one wireless headset system for your office phone and any standard Bluetooth device, including your mobile phone. IDEAL FOR mobile professionals who switch between desk phone and mobile phone. Wearing StyleOver the ear.
Also available: Voyager 510-USB version supports Unified Communications. To learn more, please visit www.plantronics.com/uc. www.plantronics.com
ENhancing your wireless system
Electronic Hookswitch (EHS) technology Answer and end calls remotely with the touch of a button, with Plantronics EHS cables for direct connections to Avaya, Cisco, Polycom, Siemens and Alcatel phone systems. Visit www.plantronics.com to find your phones direct-connect EHS. AVAYA-BRANDED PRODUCTS Plantronics and Avaya provide direct connections from Plantronics wireless systems to Avaya phone systems with the Avaya wireless serieswithout the need for an HL10 Handset Lifter. Look for the Avaya series on www.plantronics.com and get all the benefits of remote call control with your Plantronics wireless headset and Avaya phone system.

HL10 Handset Lifter

Add the HL10 Handset Lifter to any Plantronics wireless headset system and take wireless freedom to a whole new level as you answer and end calls remotelywith the touch of a button. Free yourself from your desk and take calls while multitasking around the office with remote call notification and a one-touch call answer/end button that works directly from your headset.
OnLine Indicator (OLI) light
The OLI flashes once a call is activated to let others know when youre on the phone. It comes with a nine-foot cable which allows you to place it on your desk or the top of a computer monitor, mount it to a wall or attach it to the headset base.
Corded 10 www.plantronics.com
PROFESSIONAL CORDED HEADSETS Contact centers worldwide rely on Plantronics headsets when performance and reliability are critical, because Plantronics:
Is the leader in contact center headsets for more than 40 years. Insists on the highest standards of call clarity and dependability. Is committed to ensuring world-class, worldwide service and support. Helps ensure your agents can always hear and be heard clearly. Ensures all-day comfort and wearability.

PLANTRONICS ENCOREPRO HEADSET
shown with the PLANTRONICS VistaPlus AP15 Audio Processor Telephone not included

encorepro

supraplus WIDEBAND

HW291N

HW301N

HW251N

HW261N/ D261N-USB

Plantronics EncorePro

UNPRECEDENTED COMFORT, CLARITY AND DESIGNThe extendable noise-canceling microphone ensures crystal-clear communications and plush ear cushions and premium lightweight nylon composite materials provide ultra-lightweight comfort. IDEAL FOR high-end contact centers and their agents who deserve the very best, including those with wideband-enabled IP phones. WEARING STYLEOver the head, monaural and binaural designs available.
PLANTRONICS SUPRAPLUS WIDEBAND
PREMIUM AUDIO FOR WIDEBANDWorking with the latest in wideband VoIP technology, the Plantronics SupraPlus Wideband headset delivers heightened speech clarity and lifelike fidelity. IDEAL FOR contact center and office professionals with wideband-enabled IP phones. WEARING STYLEOver the head, monaural and binaural designs available.
Also available: SupraPlus Ultra Noise-Canceling (UNC) version for contact centers and office professionals, especially those in noisy environments. SupraPlus versions deliver premium audio and all-day comfort for standard band phones. SupraPlus Wideband USB versions support Unified Communications. To learn more, please visit www.plantronics.com/uc.

DuoPro

TriStar

Plantronics DuoPro

MOST VERSATILE HEADSETThe innovative Plantronics DuoPro headset converts easily and features a noise-canceling microphone and double T-pad headband that rests on the head, not the ears, for ultimate stability and all-day comfort. IDEAL FOR contact centers that want to standardize on one headset. WEARING STYLEConverts from over the ear to over the head and can also be worn behind the head with an add-on accessory neckband.

Plantronics TriStar

LIGHTWEIGHT, DISCREET, ADJUSTABLEWith its unique three-point fit, the TriStar headset provides optimal audio quality and stabilityall with a discreet look. Weighing less than half an ounce, it can be custom fitted with four sizes of earbuds. IDEAL FOR contact center agents who prefer an over-the-ear fit. WEARING STYLEOver the ear.
Available with voice tube or noise-canceling microphone.
PLANTRONICS CORDED AUDIO PROCESSORS
Audio ProcessorS Audio processors connect headsets to traditional or wideband phones and to PCswhile enhancing audio performance in any environment. Plantronics Vista series of audio processors feature:

AP15 Processor

Innovative audio technologies that deliver crystal-clear sound and comfortable listening. Greater audio accuracyresulting in improved customer satisfaction and lower costs of doing business. Near-universal compatibility with single and multiline telephones. Ergonomically designed volume, headset/handset and mute controls.
PLANTRONICS VistaPlus AP15 Audio Processor
DIGITAL audio performanceDelivering cleaner audio through AudioIQ digital signal processing (DSP)-powered multiband compression, noise and echo reduction algorithms, the VistaPlus AP15 results in better agent productivity, improved customer satisfaction and lowered costs of doing business. IDEAL FOR metric-driven contact centers, especially noisy ones, that require the highest audio accuracy and clarity.
Also available: Vista M22 Audio Processor with Clearline audio technology keeps call quality clear and consistent. Supports wideband. The M22 Audio Processor is ideal for contact centers using wideband-enabled IP phones.
Plantronics DA series of USB-to-headset audio processors feature:
Digitally-enhanced audio. Compatibility and comfort with any Plantronics professional corded headsets.

DA SERIES

PLANTRONICS DA60 USB-TO-HEADSET Audio Processor
HARNESS THE POWER OF VoIPFeatures Clearline audio technology and DSP for crisp, clear sound. Includes PerSono Pro 2.0 software for unparalleled command of voice and audio quality. IDEAL FOR contact centers using VoIP softphones.
Plantronics A10 DIRECT CONNECT CABLE
Direct connect solutionGet extremely clear sound quality and superior reliability. Easily connects any Plantronics H-series headset to your headset-ready phone via the headset port. IDEAL FOR cost-conscious contact centers and offices with headset-ready phones.
Also available: DA45 Audio Processor supports wideband audio and includes PerSonoCall software to enhance Unified Communications. To learn more, please visit www.plantronics.com/uc.

UNIFIED COMMUNICATIONS

Unified Communications 16 www.plantronics.com

Unified Communications

Headsets for Unified Communications
The right headset can make your Unified Communications (UC) solutions complete, by connecting team members, providing hands-free communication and enabling clearer calls. All Plantronics UC headsets are compatible with computer telephony audio, and some are optimized to allow user control of PC telephony functions directly from the headset. Plantronics is partnering with leading UC vendors like Microsoft, IBM/Lotus, Avaya and Cisco to bring clarity to UC communicationsand to help businesses maximize their UC technology investments.

Unified Communications Wireless Portfolio
Plantronics Voyager 510-USB... page 7 Calisto Pro.. page 26 CS50-USB... page 6
Unified Communications Corded Portfolio
SupraPlus Wideband Stereo USB*.. page 12 SupraPlus Wideband USB*.. page 12.Audio 615M*.. page 19.Audio 630M*... page 19 DA45 USB Adapter.. page 15.Audio 400 DSP.. page 18.Audio 480 USB.. page 18 MX500i..page23/26
*Optimized for Microsoft Office Communicator 2007.

.Audio 400 DSP

.Audio 480 USB
Plantronics.Audio 400 DSP
EASY TO CARRY AND STOREThe Plantronics.Audio 400 is a foldable stereo headset that features digital signal processing (DSP) to deliver digitally enhanced, full-range stereo sound. Foldable design allows for easy storage and transport. Perfect for Internet chat, VoIP applications or listening to music. IDEAL FOR professionals who travel often and want a headset that works well with calls, music and voice applications. wearing styleOver the head.
Plantronics.Audio 480 USB for PCs
KEEP THE NOISE OUTHear and be heard clearly in the noisiest of environments. Earbuds limit outside distractions and noise-canceling microphone transmits your voice clearly. Also allows you to enjoy music, movies or other audio without distraction. IDEAL FOR VoIP calls in noisy environments, listening to music, Internet chats or while traveling. wearing styleEarbuds.

.Audio 615M

.Audio 630M

H171N H81N

.Audio 615M Headset System
OPTIMIZED FOR MICROSOFT OFFICE COMMUNICATORDelivers high-quality audio and a single, unified interface to control a variety of communication features. IDEAL FOR light phone users who want to remain available while on the phone. WEARING STYLEOver the head, monaural design.
.Audio 630M Headset System
OPTIMIZED FOR MICROSOFT OFFICE COMMUNICATORFeatures wideband audio for clearer conversations and offers robust, hi-fi stereo for music and A/V listening. IDEAL FOR phone users who want complete focus on calls. WEARING STYLEOver the head, binaural design.
mobile 20 www.plantronics.com
MOBILE headsets In the car, at the airport or on the jobPlantronics headsets deliver businessquality audio performance with mobile phones and PDAs. Noise-canceling microphones, digital signal processing (DSP) technology and windscreens filter distracting background noise so you can hear and be heard.

Plantronics VOYAGER 510

Voyager 510

Discovery 925

Plantronics Voyager 510
BLUETOOTH ALL-IN-ONEAll-day wearing comfort and a patented WindSmart screen for clear voice transmission in windy environments. Plantronics multipoint technology seamlessly transforms the Voyager 510 into a powerful communication solution for up to two Bluetooth devices such as a PDA and a cell phone or cell phone and desk phone (see Voyager 510S on page 7). IDEAL FOR road warriors who switch between desk phone and mobile phone. WEARING STYLEOver the ear.

Plantronics Discovery 925
LOOK GOOD, SOUND BETTERThe Plantronics Discovery 925 Bluetooth earpiece blends an elegantly simple VFrame design with crisp sound quality and lightweight, couture comfort. The effortless set up, AudioIQ noise-control technology and unique carrying case with rechargeable battery let you stay in touch and in style while youre in motion. IDEAL FOR fashion-forward mobile professionals who use one or two mobile phones. WEARING STYLEIn-ear.
Also available: Voyager 510-USB version supports Unified Communications. To learn more, please visit www.plantronics.com/uc. 22 www.plantronics.com

Explorer 370

MX500i
Plantronics Explorer 370 Ruggedized Bluetooth Headset
FOR OUTDOOR WORK AND PLAYFace the elements with the Plantronics Explorer 370, a Bluetooth headset built for active outdoor use. Durable materials make this headset water, dust and shock resistant to Military Specification 810 standards and a built-in mic screen blocks out wind noise. IDEAL FOR those who need hands-free convenience at work and play in outdoor environments. WEARING STYLEOver the ear.
Plantronics MX500i 3-in-1 VoIP CORDED Headset
FOR VoIP AND MOBILE CALLSWork anywhere hands-free with a versatile headset that lets you make crystal-clear calls on your PC-based softphone, cordless home phone or mobile phone. Let callers hear you, not background noise, with a patented WindSmart screen that filters out noise in windy and loud conditions. IDEAL FOR professionals who want a single headset for PC-based softphone, cordless home phone and mobile phone. WEARING STYLEUnder-the-ear Flex Grip design.
Also available: MX500i USB version supports Unified Communications. To learn more, please visit www.plantronics.com/uc. www.plantronics.com 23

HOME OFFICE

home office 24 www.plantronics.com
HOME OFFICE HEADSET SYSTEMS FOR TELEWORKERS Plantronics has several products that have been specifically designed for the rapidly growing number of teleworkers who are looking for the highest-quality sound and versatility to meet their professional communication needs when working from home. Highlights include:
All-in-one headset systems for landline, IP softphone and even mobile calls: versatile; simple; economical. Total call control including volume, mute and background-noise reduction features. Both corded and wireless solutions available, specifically designed for home-office use.
CALISTO PRO HANDS-Free Home Office Phone

Calisto PRO

Plantronics Calisto PRO Hands-free Phone System
THE HOME OFFICE CHOICENo ordinary home office phone, the Plantronics Calisto Pro Hands-free Phone System gives you the power to stay connected hands-free, on landline, IP softphone and even mobile calls. IDEAL FOR work-at-home professionals such as teleworkers and home-based business owners. WEARING STYLEOver-the-ear Bluetooth headset; wearable cordless phone with flip-up belt clip.

Also available: MX500i USB version supports Unified Communications. To learn more, please visit www.plantronics.com/uc.
Unsurpassed service and support Whether you need help installing your systems, training your agents, managing your inventory or replacing your headsets, we have something for you. Its all part of our commitment to ensuring world-class global support. Were here when you need us. Technical Assistance Center The Plantronics Technical Assistance Center offers toll-free telephone support five days a week, 24 hour online support via e-mail and an extensive knowledge base of answers to frequent questions. Visit the Technical Assistance Center online: www.plantronics.com/support.
2008 Plantronics, Inc. All rights reserved. Plantronics, the logo design,.Audio, AudioIQ, BUA-100, Clearline, CS50, CS55, CS55H Home Edition, CS70, CS70N, CT12, DA40, DA55, DA60, DuoPro, Flex Grip, M175C, M214C, MX200, MX250, MX500, MX500i, MX505, MX510, PerSonoCall, PerSono Pro, Plantronics Discovery, Plantronics Explorer, Plantronics Voyager, Pulsar, QuickAdjust, Quick Disconnect, S12, Sound Innovation, SupraPlus, SupraElite, TriStar, Vista, WindSmart, as well as the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth name and the Bluetooth trademarks are owned by Bluetooth SIG, Inc., and are used by Plantronics, Inc. under license. Avaya is a trademark of Avaya, Inc. and may be registered in certain jurisdictions. DECT is a trademark of STSI. iPod and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Skype is a registered trademark of Skype Technologies S.A. Windows and Windows Live are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Yahoo! is a registered trademark of Yahoo, Inc. All other trademarks are the property of their respective owners. B2BBPG-1108