DATASHEET

Tandberg StorageLibrary T24
High-Performance Data Protection for SMBs
The StorageLibrary T24 combines high capacity and performance in a small 2U form factor. The StorageLibrary T24 offers up to 38.4TB* of compressed data storage and is designed to address the ever-growing demands for affordable, reliable, secure and high performance data storage.
Tandberg Data understands that your data needs change over time, so weve created the StorageLibrary T24 to easily scale from a 1x12 autoloader to a 2x24 library. The StorageLibrary T24 supports up to two half height LTO drives or one full height LTO drive and is available with LVD SCSI, SAS and Native Fibre Channel connectivity. The StorageLibrary T24 is easy to install and easy to use and is fully certified by all leading backup software. The Performance on Demand (POD) feature allows you add additional drives or upgrade to the next LTO generation, increasing your librarys performance and capacity. Adding, replacing or upgrading the tape drives is easy and can even be performed when the library is still in its racksaving you time and money. The Web browser-based remote management interface allows you to monitor, control, configure and diagnose problems from anywhere in the world. The StorageLibrary T24 supports system monitoring via SNMP. It also supports SMTP, and will immediately send an e-mail on any error. The StorageLibrary T24 supports the latest security and data protection features, such as Encryption and WORM (Write Once Read Many) to assist you with meeting todays data storage and archiving regulatory requirements. The StorageLibrary T24 provides outstanding value for IT managers that require a easy to use, scalable, flexible, reliable and future proof backup and data protection solution.
Key Benefits Capacity on Demand
Start with 12 slots, expand to 24 slots, increasing capacity from 19.2TB to 38.4TB*

Performance on Demand

Add additional drives or upgrade and increase your librarys performance and capacity

Blazing Transfer Rates

Performing faster backups saves time, energy and money, up to 1.7TB/hr (compressed)

Reliability

Tandberg Datas award-wining patented robotics is built on its 25-year legacy of superior engineering, quality and reliability
Industry-Leading Features
Includes a rack kit, Ethernet with remote management and a bar code reader.

www.tandberg.com.sg

The StorageLibrary T24 is well-suited to address the ever-growing demands for affordable, reliable, high-performance data protection of SMBs.

Specifications

StorageLibrary T24 (12 slots) 12 LTO-3 LTO-4 Max Performance (Compressed) LTO-3 HH LTO-3 FH LTO-4 HH LTO-4 FH Interface (SCSI LVD = 68pin HD) (Native FC = LC port) (SAS = SFF-8088) Remote Management (Web) Barcode Scanner Rackmount-option WORM (Write Once Read Many) Encryption Cartridge Loading Temperature (Operating) Temperature (Non-operating) Relative Humidity (Operating) Relative Humidity (Non-operating) Power Warranty Reliability Software Compatibility Agency Certification
*Assumes a 2:1 compression ratio
Number of Drives (Half height) Number of Drives (Full height) Number of Cartridges Capacity (Compressed)
StorageLibrary T24 (24 slots) 24 19.2TB 38.4TB 432GB/hr 576GB/hr 1728GB/hr 864GB/hr Ultra SCSI LVD / Native FC / SAS Ultra SCSI LVD / Native FC Ultra SCSI LVD / SAS Ultra SCSI LVD / Native FC Standard Standard Standard Standard LTO-4 only 2 Magazines 10C to 40C (50F to 104F) -30C to 60C (-22F to 140F) 20 to 80% (non-condensing) 10 to 90% (non-condensing) MTBF - hours
9.6TB 19.2TB 432GB/hr 576GB/hr 1728GB/hr 864GB/hr Ultra SCSI LVD / Native FC / SAS Ultra SCSI LVD / Native FC Ultra SCSI LVD / SAS Ultra SCSI LVD / Native FC Standard Standard Standard Standard LTO-4 only 1 Magazine 10C to 40C (50F to 104F) -30C to 60C (-22F to 140F) 20 to 80% (non-condensing) 10 to 90% (non-condensing) MTBF - hours
LTO-3 HH LTO-3 FH LTO-4 HH LTO-4 FH
Power 100 to 240 VAC, 50 to 60 Hz, Library (maximum operating): 65 W RMS, Auto switching power supply The StorageLibrary T24 is compatible with all major backup applications and operating systems CE, FCC, TUV/GS, ICES VCCI, BSMI, CISPR 22, C-tick, UL, C-UL, CB, GOST and EN 55022 Class A

Form Factors Height Width Length Weight
Dimensions 3.45 in. (8.75cm) 2U rack height 17.57 in. (44.63cm) 30.53 in. (77.54cm) 43 lbs. (19.5kg)
Shipping Dimensions 11.1 in. (28.19cm) 22.5 in. (57.15cm) 35.95 in. (91.31cm) 61 lbs. (27.7kg)
About Tandberg Data Tandberg Data is a leading global supplier of backup and archiving technologies. Tandberg Data offers a complete range of tape libraries, tape autoloaders and tape drives (based on the LTO, SLR, VXA tape technology platforms), storage software, data media and disk-based storage such as the RDX QuikStor. These solutions are marketed exclusively through a channel of qualified resellers and distributors. These solutions are underpinned by OEM agreements with major server manufacturers including IBM, Hitachi, Fujitsu, Fujitsu-Siemens, Apple and Dell and supported by all major operating systems and storage software applications to operate in heterogeneous network environments. All solutions are designed to meet the growing storage requirements of small and medium-sized organisations with scalability, reliability and backward compatibility features that ensure cost effective operation and long-term investment protection. Tandberg Data (Asia) Pte Ltd 20 Bendemeer Road #04-05 Cyberhub Singapore 339914 Tel: +65 (0) Fax: +65 (0) Taipei Representative Office 11F-2, No. 46 Sec. 2 Dunhua S. Road Taipei City 106, Taiwan Tel: +Fax: +Beijing Representative Office Room 1003, No. 5 Building, Jianwai SOHO, No. 39, East 3rd Ring Road Chaoyang District, Beijing 100022 Tel: +Fax: +Shanghai Representative Office A201 Room No. 751 YiChang Road Shanghai 200060 Tel: +Fax: +Indonesia Representative Office Menara Kadin Indonesia, 30/F, Jl. H.R. Rasuna Said Block X-5, Kav. 2-3 Jakarta 12950, Indonesia Tel: +Fax: +5299 4599
In addition to the offices above TANDBERG DATA ASA has branch offices in the United Kingdom, France, Italy and Brazil. TANDBERG DATA ASA is a publicly held company based in Oslo, Norway and is traded on the Oslo Stock Exchange (ticker=TAD). Specifications subject to change without notice. RDX QuikStor, BAKStor, and SLR are trademarks of Tandberg Data ASA. RDX is a registered trademark of ProStor Systems. LTO is a trademark of HP, IBM and Quantum. All other trademarks are the property of their respective owners. 2009 TANDBERG DATA. All rights reserved.

Table C-1 Table C-2 WORM tape cartridge specifications. 230 TapeAlert flags associated with the WORM media. 231

Table C-3 Table C-4

ASC/ASCQ error codes for a Medium Error (SK 3) with WORM media. 232 ASC/ASCQ error codes for a Data Protect error (SK 7) with WORM media. 232

Error Messages

Library error messages. 244 Library fatal error messages. 254

Table E-1 Table E-2

ABOUT THIS MANUAL
This manual describes how to install, configure, operate, maintain, and troubleshoot the StorageLibrary T24 by Tandberg Data Corporation. It also provides specifications for the library. NOTICEThis manual may contain some preliminary information that may change without notice.
WHERE TO LOOK FOR INFORMATION

Installation

If you are performing first-time installation:
Read Chapter 1 for an overview of the librarys features and components. Read Chapter 2 for hardware installation instructions, including obtaining
the necessary accessories, installing the library in a rack, installing cartridges, and connecting the library to a host system.
Read Chapter 3 for configuration instructions, including how to use the
librarys operator panel to access and set configuration options.
Read Chapter 4 for information about using the librarys Remote
Management utility to configure the library, view information, and monitor operation across an Ethernet network.

Operation

When you are ready to put the library into operation:
Read Chapter 5 to learn about inserting and removing cartridges from the
library, loading and unloading cartridges in the tape drives, cleaning the tape drives, and performing other basic library operations.
Read Chapter 6 to learn about viewing library information including code
versions, serial numbers, statistics, sensor readings, and cartridge inventory data.
Maintenance, Troubleshooting, and Service
If you need to perform basic library maintenance, troubleshoot problems, or return the library for service:
Read Chapter 7 for maintenance information, including instructions for

Monitor library operations using its built-in Remote Management Upload diagnostic information from the library using FTP Upgrade the librarys firmware
USB Connector. The library is equipped with a Universal Serial Bus (USB) connector for running diagnostics or upgrading firmware. Interface connectors The library has either LVD SCSI tape drive(s) or a Fibre Channel tape drive installed. Note: The library communicates with the host through the SCSI interface of the tape drive(s) via the ADI serial interface. The SCSI interface as seen by the host is the SCSI interface of the tape drive. See the tape drive Product Manual for tape drive information. IBM www.storage.ibm.com/tape/lto/oem/index.html Hewlett Packard www1.hp.com/storage/tapestorage.html See Automation/Drive Interface - Command (ADC) for ADI information. T 10 www.t10.org software
SCSI ConnectorsIf the tape drive(s) installed in the library have SCSI
connectors, they can accommodate one of the following.

Half height LTO-2

SCSI connectorAn Ultra 160 SCSI connector (minimum rating) TerminatorAn Ultra 3 Active SCSI terminator (minimum rating)

Half height LTO-3

Full height LTO-3
Fibre Channel ConnectorIf the tape drive installed in the library has a
Fibre Channel (FC) connector, they accommodate connection to a 50-micron or 62-5 micron multi-mode optical fibre cable with LC connectors.
Fan Tape drive cover plate Power switch

FC connector

Power cord connector
Figure 1-3 Librarys back panel components (FC configuration) Fan The system fan provides cooling for the library and the tape drive(s).
Power Cord Connection The power cord connection provides AC power to the library and the tape drive(s). Power Switch The power switch allows you to turn power on and off for the library and the enclosed tape drive(s).

INTERNAL COMPONENTS

Figure 1-4 shows the librarys internal components.
Half height tape drive Right magazine CHM and bar code scanner
Figure 1-4 StorageLibrary T24 internal components Tape Drive The tape drive is mounted at the back of the library. Figure 1-4 shows the library with one HH LTO-2 tape drive installed. The library will also accommodate one FH LTO-3 tape drive, or two HH LTO-3 or HH LTO-2 tape drives. Cartridge Handling Mechanism (CHM) The CHM moves cartridges between cells in the magazines and the tape drives. When a cartridge is ejected from a tape drive, the CHM moves the cartridge back to the magazine. The CHM also moves cartridges to the I/E port for easy removal from the library. Bar Code Scanner The bar code scanner is located on the cartridge handling mechanism. The scanner enables the library to read information from bar code labels on the cartridges into its cartridge inventory. A backup application can use the inventory information to locate and move specific cartridges. Magazines The librarys two magazines hold up to 24 data cartridges. The I/E port is located in the magazine on the right of the library.

library all LVD (SCSI library)?
Is the SCSI cable firmly connected to the tape drive(s) and host computer or
other devices on the bus?
Are the Fibre Channel cables firmly connected to the tape drive and Fibre
Channel hub or switch (Fibre Channel library)?
Is the host computer system turned on? Is there an error message displayed on the librarys LCD? (See Appendix E
for descriptions of LCD error messages.)
For additional tips, see Chapter 8, Troubleshooting.
PERFORMING SYSTEM EXERCISES
After installing the library, check the setup by performing the exercises suggested below. While these exercises are not required, it is a good idea to verify that your system and hardware are properly communicating before you begin operation. 1. Import several cartridges into the library, and load and unload cartridges into the tape drive(s). For instructions on:
Importing cartridges, see page 120 Loading and unloading cartridges from the tape drives, see page 129
2. Run a system demo. See page 188 for instructions. These exercises help determine if the librarys hardware components are operating properly. 3. Download the diagnostic tools LibTool and LTOTool from www.tandbergdata.com. Use these two tools to verify that the host computer can communicate with the library and the tape drive(s).
Be sure to download the tools for your operating system. Refer to the instructions in the readme files or on-line help provided with the tools.
Use LibTool to view the cartridge inventory and to move tapes into and
out of the tape drive(s).
Use LTOTool to run a Write/Read test to verify that the tape drive(s) can
perform write and read operations. If the library and tape drive(s) are not operating as expected, see:
Chapter 8 for troubleshooting tips Appendix E for error message descriptions The troubleshooting chapter in the tape drives product manual
If you cannot resolve the problem yourself, contact Tandberg Data Technical Support (see page iii).

CONFIGURING THE LIBRARY

After installing the library hardware, you are ready to set configuration options. This chapter provides the following information for the library: To view this information. Accessing Configuration Options (this page) Home Screen Menu Setting Configuration Options Checking the Setup go to. page 33 page 39 page 39 page 84
ACCESSING CONFIGURATION OPTIONS
With the StorageLibrary T24 you can use the operator panel or the librarys web-based Remote Management utility to access configuration options.
To use the Operator Panel, see Using the Operator Panel (this page). To use the Remote Management utility, see Chapter 4.

USING THE OPERATOR PANEL

The librarys operator panel includes an eight-line LCD and keypad (see Figure 3-1) that allow you to interactively control library operations. Using the operator panel, you can set library and tape drive options, execute library commands, check operating statistics, and diagnose errors.

LCD Keypad

Figure 3-1 Library LCD and keypad
CHAPTER 3CONFIGURING THE LIBRARY

Viewing the Home Screen

During normal operation, the Home screen appears on the LCD (see below). By default, the Home screen displays the operating status of the library and tape drive or tape drives.
Note: This screen shows a library configured with two tape drives. If your library has one tape drive installed, the additional line (D-2) does not show a status. Tape drive status messages are: Some examples of tape drive status messages
Table 3-1 Tape drive status messages Message D-n: Ready D-n: No tape Meaning A tape is loaded in the tape drive and is ready for write or read operations. No tape is loaded in the tape drive. See Loading and Unloading Cartridges in the Tape Drive on page 129.
D-n: Tape Ejected The tape drive ejected a tape and it is located at the tape drives door. See Loading and Unloading Cartridges in the Tape Drive on page 129. D-n: Loading D-n: Unloading D-n: Needs Cleaning D-n: Cleaning The tape drive is loading the tape. The tape drive is unloading the tape. The tape drive requires cleaning. See Cleaning the Tape Drive on page 132. The tape drive is in the process of using a cleaning cartridge.
D-n: Replace Cln The cleaning cartridge has reached the end of its useful life Cart and must be replaced. D-n: Writing+ D-n: Writing The tape drive is currently writing data to tape with compression on. The tape drive is currently writing data to tape with compression off.
A CCESSING CONFIGURATION OPTIONS Table 3-1 Tape drive status messages (continued) Message D-n: Reading D-n: Erasing D-n: Locating D-n: Rewinding Meaning The tape drive is currently reading data from the tape. The tape drive is erasing data from the tape. The tape drive is locating data on the tape. The tape drive is rewinding the tape.
Library status messages Some examples of library status messages are shown in Table 3-2 and Table 3-3. The display for the library will be:
Lib D-2 D-1 Move : <command> <command-state> : : Lib Maint Drive
Table 3-2 shows the <command> messages for the library. Table 3-2 Library command status messages Message Idle Initialize Abort Digital Self Test Position Move Medium Unlock I/E Port Unlock Mag Clean Drive Park Robot Meaning No command is active (the library is idle). The library is initializing hardware. The library is cancelling the current command. The library is executing a test of its electronics. The library is positioning the robot to an element (slot, I/E port, or tape drive). The library is moving medium from one location to another. The library is unlocking the I/E port. The library is unlocking a magazine. The library is cleaning a tape drive. The library is parking the robot for moving or shipping.

Update Inventory The library is scanning the barcodes to update its inventory.
CHAPTER 3CONFIGURING THE LIBRARY Table 3-3 shows the current state <command-states> of the commands. Table 3-3 Library command-state status messages Message Calibrate Positioning Loading Wait Drive Load Unloading Wait Drive Unload Scanning Unlock Lock Picking Putting Meaning The library is calibrating a mechanism. The library is positioning the robot to the desired location. The library is loading a cartridge into a tape drive. The library is waiting for a tape drive to complete a load. The library is unloading a cartridge from a tape drive. The library is waiting for a tape drive to complete an unload. The library is scanning a bar code. The library is unlocking the I/E port or a magazine. The library is locking the I/E port. The robot removing a cartridge from an element (slot, I/E port, or a tape drive). The robot placing a cartridge into an element (slot, I/E port, or a tape drive).
If a hardware error occurs, an error message appears on the Home screen. Refer to Chapter 8 and Appendix E for help in diagnosing and correcting errors. You must correct the error before operation can continue. If a menu is currently displayed on the LCD and you want to view the Home screen, press the Back button (see example below) until the Home screen appears. Drive Drive ID Interface Drive Configuration Library SCSI bridge Select Back
A CCESSING CONFIGURATION OPTIONS
OVERVIEW OF LIBRARY MENUS
When the Home screen is displayed on the LCD, press Move, Lib, Maint, or Drive to access the librarys main menus.
Once you are within a menu, press Select, Back, , or to move through the main menus and see the sub-menus (see example below). Move Load Unload Import Export Move Select Back
As shown in Figure 3-2 on page 39, the librarys menus are organized in a tree structure consisting of four main menus with sub-menus and selections. The operator panel buttons allow you to move up and down between menu levels, view choices within menus, and make selections.
CHAPTER 3CONFIGURING THE LIBRARY Table 3-2 provides an overview of the librarys main menus. Figure 3-2 shows the organization of the menus. Table 3-4 Operator button descriptions Button Description (press this button to:) Load a cartridge into the tape drive Unload a cartridge from the tape drive Import a cartridge from the I/E port Export a cartridge through the I/E port Move a cartridge to and from a slot, the tape drive(s), or from the I/E port Access the librarys identification information Access the librarys inventory Enable, disable, or change the password Select the librarys language Access (and in some cases, change) the librarys operation mode, such as: Random or Sequential cartridge handling Emulation mode Ethernet settings LED settings (brightness, display, and appearance) Enable or disable the I/E port and set the slot count Restore defaults

LIBRARY AND TAPE DRIVE STATUS PAGE
At the bottom of the Status page is an Update button that refreshes the information on the page. An option for automatically refreshing the page is also available. Check this option to have the information refreshed approximately every 6 seconds.
VIEWING THE HOME PAGE The information available on the Status page is shown in the following figure and described below.
Status window button Refresh update buttons (manual and automatic)
Figure 4-2 Remote Management UtilityLibrary and Tape Drive Status
CHAPTER 4USING THE R EMOTE MANAGEMENT UTILITY If desired, you can click the Status Window button to open a separate Status window. Figure 4-3 shows an example of a stand-alone Status window.
Move the cursor over an element to view its status
Figure 4-3 Remote Management UtilityStatus window Note: By moving the cursor over the individual elements, you can see the status of that element.
Library status information
The Library Status section includes the following information. Motion This indicates if the robot is active (moving a cartridge) or idle. This indicates if the robot has an error.

Robot Status

See Appendix E, Error Messages for help troubleshooting errors. Intervention Required This indicates if you need to intervene.
See Appendix E, Error Messages.
VIEWING THE HOME PAGE Robot Control Mode I/E Port This indicates the control modeRandom or Sequential.
This indicates if the I/E Port is locked or unlocked.
See Enabling and Disabling the I/E Port on page 49 for instructions on how to lock and unlock the I/E port. Right Magazine This indicates if the right magazine is locked or unlocked.
See Loading Cartridges into a Magazine on page 124 for instructions on how to lock and unlock the magazines. Left Magazine This indicates if the left magazine (if present) is locked or unlocked. You can operate the library with one or two magazines (the second magazine is optional). You can also limit the number of slots visible to the SCSI interface for compatibility with backup software. See Setting the Data Cartridge Slot Count on page 47 Library Temperature temperature. This indicates if there is a problem with the librarys
See Over Temperature on page 250 for the corrective action for an over temperature condition. Auto Clean This indicates if Auto Clean is turned on or off.
See Setting Up Automatic Tape Drive Cleaning on page 63 to determine if you want this function enabled or disabled. Clean This indicates if a fixed cleaning slot has been set. Use this function in conjunction with the Auto Clean option. See Setting Up Automatic Tape Drive Cleaning on page 63 for instructions on how to set s fixed cleaning slot. Cleans Remaining. This indicates the number of cleanings remaining on the cleaning cartridge. See Check the Cleaning Cartridge Status on page 133 for additional information. Notes: The cleaning count information is stored in the cartridge, so it must be used once to start the count. Until it is used the first time, the utility displays an unknown status. The utility only displays the count if it is known. If there is no barcode label on the cleaning cartridge, a power cycle causes the cleaning count information to be lost. If there is a barcode label on the cleaning cartridge, the library stores the information and recognizes it after a power cycle.

CHAPTER 4USING THE R EMOTE MANAGEMENT UTILITY When you press the Select button, the following screen appears. Once you determine that it is acceptable to continue, press the OK button.
Lib Test Library Test Use this option to run tests on the library. None of these tests will write data to tape, but some of them will load cartridges into and out of the tape drive(s). The following tests are available: Test Basic Load/Unload Description Loads cartridges into and out of the tape drive(s)
Random Slot to Slot Moves cartridges from slot to slot in random order (the Move library must have empty slots to conduct this test) Simple Positioning Harder Positioning Moves the robot sequentially around the library starting at slot 1 Moves the robot randomly around the library and positions it at various locations
CHAPTER 4USING THE R EMOTE MANAGEMENT UTILITY To stop a test in progress, click the Stop the Test button. If you press this button, the library completes the current action, and then stops. For example, if the library loaded a cartridge into a tape drive, it unloads it and returns it to its slot before stopping the test.
Logs Occasionally, you may be asked by Technical Support to provide diagnostic logs (sometimes called dumps). Use this option to create these logs. You can select the device that you want logs for and how to handle them.
Advanced Use the advanced tools with caution as some of the features may alter the configuration in such a way that you may lose Network connectivity.
Reset the libraryResets the library remotely. Restore to Default ConfigurationRestores the system defaults.
USING THE UTILITYS TOOLS Update Library Ring system. This option allows you to link multiple libraries in your

OPERATING THE LIBRARY

After you have configured your library, you can add cartridges and put it into operation. You can operate the library in either Random or Sequential mode.
Random mode (the default)The library processes cartridges according to

Important If there are no more cleaning cycles remaining on the cleaning
cartridge, the tape drive ejects the cartridge immediately without performing the cleaning. Remove the cleaning cartridge from the library and use a new one. Do not rewind and reuse the material in a cleaning cartridge. Reusing the material may redistribute contaminants previously removed from the tape path.
The tape drive automatically performs the cleaning in less than a minute
and ejects the cartridge when finished.
During the cleaning, the front panel displays an Clean Drive Active

message.

After a successful cleaning, the library displays this confirmation
message: Cleaning Good. Once the message appears, press OK to continue.
If the cleaning was not successful, a message explaining the failure
appears on the screen. You may be prompted to insert a new cleaning cartridge.
If necessary, use the Export command to remove the cleaning cartridge
from the library, as described on page 126. Before closing the I/E port door, insert the data cartridge you removed previously (if applicable). Then, firmly push the door closed. 7. Press Back (as needed) to return to the Home screen.

RESETTING THE LIBRARY

If the library or tape drive has encountered an error and is not operating as expected after you have tried the recommended corrective actions, you may need to perform a reset.
Front panel resetInstructions begin on page 139. Back panel resetYou can reset both the library and the tape drive(s) by
powering the library off and back on (press the 0 to power the library off, and then press the I to power the library back on). Note: You may also be able to perform resets from your application software. Refer to your software documentation for instructions.
RESETTING THE LIBRARY Resetting the library from the operator panel or powering the library off and back on causes it to perform its power-on self-test and a cartridge inventory. Powering the library off and back on to reset the tape drive(s) cause the tape drive to perform a power-on self-test and to rewind a loaded tape to the beginning.

CHAPTER 7MAINTENANCE 2. Insert the tip of a small flat-blade screwdriver into the bottom of the small slot and gently lift up to disengage the locking mechanism (see Figure 7-15). Each side of the library has an access slotone for each magazine. The magazine will disengage and move a short distance out of the library.
Use caution not to insert tip of screwdriver too far or you will damage components inside the library.
Figure 7-15 Manual magazine release Note: Use caution handling a magazine that is loaded with cartridges. Each cartridge weighs over lb. (0.24 kg) each. Fully loaded, each magazine will weigh approximately 8.8 lbs. (4.0 kg).
3. Pull the magazine straight out of the library. Use caution not to move the magazine up or down, or from side to side as you pull it out of the library. This could cause damage to components inside the library.
REMOVING A CARTRIDGE FROM THE TAPE DRIVE
If a cartridge is loaded in a tape drive when power to the library fails and you need to remove that cartridge, you must first remove the tape drive from the library (see Installing or Replacing a Tape Drive on page 165 for instructions).
If the librarys power supply failed, you can attach the tape drive to another
power source, such as an available power connector in a server and use the tape drives unload button to remove the cartridge.
If a general power failure occurred, contact Tandberg Data Technical
Support (see page iii) for information about removing the cartridge from the tape drive manually.

CLEANING THE LIBRARY

The librarys internal components are lubricated at the factory and should not be cleaned or relubricated. The only library components that should be cleaned are the tape drive and the operator panel.
Instructions for cleaning the tape drive are provided on page 135. To clean the LCD (the operator panel), use wipes or cleaners appropriate for
LCD screens or computer monitors. To avoid scratching the LCD, do not use abrasive cleaners, abrasive cleaning implements, harsh chemicals, or solvents.
RUNNING TAPE DRIVE DIAGNOSTICS
You may want to perform diagnostics on your tape drive(s) to troubleshoot problems. The library offers a tape drive self test. To perform a tape drive self test: 1. At the Home screen, press Maint. If necessary, enter the operator panel password (see page 80). 2. Press until the selection arrow ( Maintenance Library Maintenance Drive Maintenance Cleaning Options System Reset USB Options Select 3. Press Select. Back ) points to Drive Maintenance.

Tape drive test results. Use LTOTool and run a Write/Read test of the tape
drive(s) and then capture the diagnostic log from the tape drive(s) and save it to a file.
If the LTOTool Write/Read test reports an error, clean the tape drive(s)
and run the test again on a new tape.
Have the diagnostic log file ready to send to Technical Support. Refer to
the readme file or on line help available with the LTOTool for detailed instructions.
Diagnostic log taken after an error. Capture diagnostic logs from both the
tape drive(s) and from the library immediately after your backup application reports an error.
Use LTOTool to capture the diagnostic log from the tape drive(s). Use the Remote Management Utility to capture a diagnostic log from the
library (see Logs on page 114).

ADVANCED TROUBLESHOOTING

If you report a problem to Tandberg Data Technical Support, you may be asked to create a diagnostic listing. Use one of the following options for creating a diagnostic listing. To create diagnostic listings for:
The Libraryusing the Remote Management Utility See Tools/ Logs on page 114. The Tape Drive(s)using LTOTool LTOTool is available at www.tandbergdata.com. See LTOToolTape Drive Firmware Upgrade on page 196 for
The Library using Ethernetusing the librarys Remote Management

Utility

See FTPLibrary Firmware Upgrade and Diagnostics on page 190 for
instructions. To report a problem to Tandberg Data Technical Support, see page iii.

SPECIFICATIONS

This appendix provides the following information about the library: To view this information. Storage capacity Size and weight Performance specifications Power specifications Environmental specifications Shipping specifications Universal serial bus Safety and regulatory agency compliance go to. (this page) page 210 page 210 page 212 page 213 page 215 page 215 page 215

STORAGE CAPACITY

The maximum storage capacity of the library depends on the type and number of cartridges installed, as shown in Table A-1. Table A-1 Maximum library storage capacity Data Cartridge Type LTO-2 (purple) LTO-3 (slate blue)
Maximum Capacity per Cartridgea 400 GB 800 GB
Maximum Library Capacity (24 Data Cartridgesa) 9.6 TB 19.2 TB
Assuming a 2:1compression ratio. Actual compressed capacity varies depending on the type of data being recorded and the system configuration

APPENDIX ASPECIFICATIONS

SIZE AND WEIGHT
Table A-2 lists the librarys dimensions and weight. Table A-2 Library dimensions and weight Dimensionsa (L x W x D) Weight

Bootblock

The library is executing a command issued from the backup application when a command is issued from the operator panel. A cartridge was incorrectly loaded into the library. The library has detected a problem within its electronic circuitry.
Cartridge Misloaded Circuit Failure
Reload the cartridge. See Inserting and Moving Cartridges on page 120. 1. Power cycle the library. 2. If the error persists, contact Tandberg Data Technical Support or your service provider.
LIBRARY ERROR MESSAGES Table E-1 Library error messages (continued) Error Message Command Error Description Corrective Action
The options for the command 1. Verify that the options for the command are valid. If they are not, correct the problem were incorrect. and retry the command. 2. If they appear to be correct and the error persists, contact Tandberg Data Technical Support or your service provider. The library is unable to communicate with the tape drive. The library is not ready to perform the requested operation because it is performing diagnostics or its power-on self-test (POST). Check the ADI interface cabling and configuration. See Connecting to SCSI on page 17. Wait until the library has finished, and then retry the operation.

Communication

Create File Fail Device Not Ready
See File Create Fail on page 247

Dir Create Fail

The library could not create a 1. Ensure that the USB device is securely inserted and retry the operation. new directory on the USB device. 2. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider. Sequential mode is not enabled. Sequential mode has been disabled during execution of a sequential motion. Operator may need to unload cartridges using the front panel. See Removing Cartridges from the Library on page 126.

Disabled

Drive Command
A command issued from the Check the ADI interface cabling and configuration. See Connecting to SCSI on library to the tape drive failed. page 17. Verify that the tape drive is operating correctly. See: Tape Drive Troubleshooting on page 202. Check the ADI interface cabling and configuration. See Connecting to SCSI on page 17. Do one of the following: Load a cartridge in the tape drive and retry the operation. If there are two tape drives installed in the library, select a tape drive that contains a cartridge and retry the operation.

The library could not close the 1. Ensure that the USB device is securely inserted and retry the operation. USB file. 2. Re-write the file to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider. The library could not create a 1. Ensure that the USB device is securely inserted and retry the operation. new file on the USB device. 2. Re-write the file to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider. The library could not find the first file in the USB directory. 1. Ensure that the USB device is securely inserted and retry the operation. 2. Re-write the directory to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider. 1. Ensure that the USB device is securely inserted and retry the operation. 2. Re-write the file to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider.

File Create Fail

File First Fail

File Flush Fail

The library could not flush data written to the USB device.

File Next Fail

The library could not find the 1. Ensure that the USB device is securely inserted and retry the operation. next file in the USB directory. 2. Re-write the directory to the USB device and retry the operation. 3. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider.
APPENDIX EERROR MESSAGES Table E-1 Library error messages (continued) Error Message File Open Fail Description The library could not find the file on the USB device, or it could find the file, but not open it. Corrective Action 1. Ensure that the selected file is present on the USB device. 2. Ensure that the USB device is securely inserted and retry the operation. 3. Re-write the file to the USB device and retry the operation. 4. Retry with another USB device. If the error persists, contact Tandberg Data Technical Support or your service provider.

Invalid Data

Invalid NVRAM

Invalid Password

Magazine Unlocked
Close the magazine and retry the operation. See Loading Cartridges into a Magazine on page 124. Import an LTO cleaning cartridge and then move it to the fixed cleaning cell. Use only LTO cleaning cartridges with LTO tape drives. See Inserting and Moving Cartridges on page 120.

No Cleaning Tape

The library cannot clean the tape drive since there is no cleaning cartridge in the fixed cleaning cell.

No Empty Cell

Use either SCSI or front panel commands to The requested move cannot empty a cell and retry the command. be completed because there is no empty cell to act as the Select a different type of element as the destination for the move. destination. Use either SCSI or front panel commands to The requested move cannot empty a tape drive and retry the command. be completed because there is no empty tape drive to act as Select a different type of element as the the destination for the move. destination.

No Empty Drive

APPENDIX EERROR MESSAGES Table E-1 Library error messages (continued) Error Message No Empty I/E Port Description Corrective Action Use either SCSI or front panel commands to The requested move cannot empty an I/E Port and retry the command. be completed because there is no empty I/E port to act as the Select a different type of element as the destination for the move. destination. Enable an I/E port and retry the command. The requested command -orcannot be completed because there is no enabled I/E port. Select another command. Media removal from the library has been prevented through the backup application. Turn off media removal prevention from the backup application and retry the operation. Reset the library and retry the operation.

No Enabled I/E Port

No Medium Removal

No USB Device

The library does not see a USB Ensure that the USB device is securely inserted and retry. device. Try another USB device. The manufacturing calibration Contact Tandberg Data Technical Support or of the library is not complete your service provider. or has been compromised. The command is not implemented in this library. The current operation was aborted by the host or user. The current operation was stopped by the host or user. No corrective action Retry the operation, if desired. Retry the operation, if desired.

Not Calibrated

Not Implemented Operation Aborted Operation Stopped Operator Action
You are required to intervene. Operator intervention required: New tapes needed Correct error (see other errors in this table) The tape drives temperature Wait until the library has cooled, and then unload the cartridge to a cell and re-load it limit has been exceeded, and into the tape drive. the cartridge has been ejected from the tape drive. Check the room temperature. The ambient temperature must be no more than 40C (104F). Provide additional air flow around the library to improve cooling. The library is executing a command issued from the Remote Management utility (see Chapter 4) when a command is issued from the operator panel. Wait until the library has finished its current operation, and then retry the operation.