Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that batteries and/or accumulators must be collected and disposed of separately from household waste. If the battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust bin symbol. By participating in separate collection of batteries, you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health. For more detailed information about the collection and recycling programmes available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. This symbol may not be displayed depending on the country and region where you purchased.
Disposing of the computer and the computers batteries
Discard this computer in accordance with applicable laws and regulations. For further information, contact your local government. This computer contains rechargeable batteries. After repeated use, the batteries will finally lose their ability to hold a charge and you will need to replace them. Under certain applicable laws and regulation, it may be illegal to dispose of old batteries by placing them in the trash. Please be kind to our shared environment. Check with your local government authority for details regarding where to recycle old batteries or how to dispose of them properly. This product contains mercury. Disposal of this material may be regulated due to environmental considerations. For disposal, reuse or recycling information, please contact your local government.

ENERGY STAR Program

Your computer model may be Energy Star qualified. If the model you purchased is qualified, it is labeled with the ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. To conserve energy, your computer is set to enter the low-power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode. TOSHIBA recommends that you leave this and other energy saving features active, so that your computer will operate at its maximum energy efficiency. You can wake the computer from Sleep Mode by pressing the power button. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the US EPA and the EU Commission. According to the EPA, a computer meeting the new ENERGY STAR specifications will use between 20% and 50% less energy depending on how it is used. Visit http://www.eu-energystar.org or http://www.energystar.gov for more information regarding the ENERGY STAR Program.

Solid State Drive Hard disk Drive Depends on the model you purchased. 64GB Depends on the model you purchased. 160GB 200GB 250GB 320GB 400GB 500GB 640GB
Additional hard disk drive sizes may be introduced.

BD-R/RE drive

Some models are equipped with a full-size BDR/RE drive module that lets you record data to rewritable CD/DVD/BDs. It reads BD-ROM discs at maximum 6 speed, BD-ROM (DL) discs at maximum 6 speed, DVD-ROMs at maximum 8 speed and CD-ROMs at maximum 24 speed. It writes CD-Rs at up to 24 speed, CD-RWs at up to 4 speed, DVD-Rs at maximum 8 speed, DVDRWs at maximum 6 speed, DVD+Rs at maximum 8 speed, DVD+RWs at maximum 8 speed, DVD+R (DL) discs at maximum 4 speed, DVD-R (DL) discs at maximun 4 speed, DVDRAM discs at maximum 5 speed, BD-R discs at maximum 6 speed, BD-R (DL) discs at maximum 4 speed, BD-RE discs at maximum 2 speed, and BD-RE (DL) discs at maximum 2 speed. It supports the following formats: BD-ROM BD-ROM (DL) BD-R BD-R (DL) BD-RE BD-RE (DL) DVD-ROM DVD-Video DVD-R DVD-RW DVD+R DVD+RW DVD-RAM DVD+R DL DVD-R DL CD-DA CD-Text Photo CD (single/multi-session) CD-ROM Mode 1, Mode 2 CD-ROMXA Mode 2 (Form1, Form2) Enhanced CD (CD-EXTRA) CD-G (Audio CD only) Addressing Method 2
DVD Super Multi drive Some models are equipped with a full-size DVD Super Multi drive module that lets you record data to rewritable CD/DVDs. It reads DVD-ROMs at maximum 8 speed and CD-ROMs at maximum 24 speed. It writes CD-Rs at up to 24 speed, CD-RWs at up to 24 speed, DVD-Rs at maximum 8 speed, DVD-RWs at maximum 6 speed, DVD+Rs at maximum 8 speed, DVD+RWs at maximum 8 speed, DVD+R (DL) discs at maximum 6 speed, DVD-R (DL) discs at maximun 6 speed and DVD-RAM discs at maximum 5 speed. It supports the following formats: DVD-ROM DVD-Video DVD-R DVD-RW DVD+R DVD+RW DVD-RAM DVD+R DL DVD-R DL CD-DA CD-Text Photo CD (single/multi-session) CD-ROM Mode 1, Mode 2 CD-ROMXA Mode 2 (Form1, Form2) Enhanced CD (CD-EXTRA) CD-G (Audio CD only) Addressing Method 2
The computer's LCD panel supports high-resolution video graphics. The screen can be set at a wide range of viewing angles for maximum comfort and readability. Built-In Thin-film transistor color LCD is available in two sizes: 46.7 cm / 18.4" wide, 1680 horizontal 945 vertical pixels 46.7 cm / 18.4" wide, 1920 horizontal 1080 vertical pixels

Disclaimer (LCD)

For more information regarding LCD, please refer to Appendix E, Disclaimers. Graphics Controller Graphics controller maximizes display performance. Refer to Appendix B, Display Controller for more information.
Disclaimer (Graphics Processor Unit)
For more information regarding Graphics Processor Unit, please refer to Appendix E, Disclaimers.

Keyboard

Built-In TOSHIBA keyboard, 104 keys or 105 keys with numeric keypad, compatible with IBM enhanced keyboard, dedicated cursor control, and keys. Refer to Chapter 5, The Keyboard, for details.

Pointing Device

Built-In Touch Pad A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer and scrolling of windows.
External Monitor HDMI Universal Serial Bus (USB 2.0) This 15-pin port lets you connect an external video display. This port allows you to connect external display/audio devices. The computer has Universal Serial Bus ports that comply with the USB 2.0 standard, which enables data transfer speeds 40 times faster than the USB 1.1 standard. (The ports also support USB 1.1.) Ports with the icon ( ) have USB Sleep and Charge function. The eSATA/USB combo port supports the USB 2.0 and the eSATA function. This port enables high-speed data transfer directly from external devices such as digital video cameras. This port allows you to connect a coaxial cable for watching TV on your computer. (Provided with some models)
eSATA/USB combo port i.LINK (IEEE1394a)

Infrared receiver window

This window receives signals from the remote control. (Provided with some models)
ExpressCard The ExpressCard expansion slot can accommodate two standard module formats: an ExpressCard/34 module and an ExpressCard/54 module. An ExpressCard module is a small addin card technology based on the PCI Express and Universal Serial Bus (USB) interfaces.
Multiple Digital Media Supports SD/SDHC memory card, MMC, Card Slot MEMORY STICK, MEMORY STICK PRO and xD Picture cards.

Multimedia

Web Camera Sound System Record/send still or video images with this integrated webcam. The integrated sound system provides support for the computer's internal speakers and microphone, as well as allowing an external microphone and headphones to be connected via the appropriate jacks. This jack outputs analog audio signals. This jack can be used also as S/P DIF jack and enables connection of an optical digital correspondence apparatus. A 3.5 mm mini microphone jack enables connection of a three-conductor mini jack for monaural microphone input. TV Tuner enables watching and recording TV programs. (Provided with some models) This is a sensor window that receives signals from the remote controller. (Provided with some models) Use this device to navigate when playing CDs/DVDs/BDs. The slim-size remote controller is stored within the ExpressCard slot. (Provided with some models).

Writable discs

This section describes the types of writable CD/DVD/BDs. Check the specifications of your drive for the type of discs it can write. Refer to Chapter 4, Operating Basics.
CD-R discs can be written only once. The recorded data cannot be erased or changed. CD-RW discs can be recorded more than once. Use either 1, 2, or 4 multi speed CD-RW discs or high-speed 4- to 10-speed discs. The write speed of the ultra-speed CD-RW discs (Ultra-speed is available on the DVD-ROM & CD-R-RW drive only) is a maximum of 24-speed.
DVD-R, DVD+R, DVD-R DL and DVD+R DL discs can be written only once. The recorded data cannot be erased or changed. DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than once.
BD-R discs can be written only once. The recorded data cannot be erased or changed. BD-RE discs can be recorded more than once.
The full-size BD-R/RE drive module lets you record data to writable CD/ DVD/BDs as well as run either 12 cm (4.72") or 8 cm (3.15") CD/DVD/BDs without using an adaptor. The read speed is slower at the centre of a disc and faster at the outer edge. BD read BD read BD-R write BD-R (DL) write BD-RE write BD-RE (DL) write DVD read DVD-R write DVD-RW write DVD+R write DVD+RW write DVD-R(DL) write DVD+R(DL) write DVD-RAM write CD read CD-R write CD-RW write 6 speed (maximum) 6 speed (maximum) 6 speed (maximum) 4 speed (maximum) 2 speed (maximum) 2 speed (maximum) 8 speed (maximum) 8 speed (maximum) 6 speed (maximum) 8 speed (maximum) 8 speed (maximum) 4 speed (maximum) 4 speed (maximum) 5 speed (maximum) 24 speed (maximum) 24 speed (maximum) 16 speed (maximum, Ultra-speed media)

DVD Super Multi drive

The full-size DVD Super Multi drive module lets you record data to writable CD/DVDs as well as run either 12 cm (4.72") or 8 cm (3.15") for Tray type, 12 cm (4.72") for Slot type CD/DVDs without using an adaptor. Use only round standard (12cm) discs with the slot-loading optical drive. A disc of any other size or shape may not be able to be removed from the slot and may damage the system as well as the disc. The read speed is slower at the centre of a disc and faster at the outer edge. DVD read DVD-R write DVD-RW write DVD+R write DVD+RW write DVD-R(DL) write DVD+R(DL) write DVD-RAM write CD read CD-R write CD-RW write 8 speed (maximum) 8 speed (maximum) 6 speed (maximum) 8 speed (maximum) 8 speed (maximum) 6 speed (maximum) 6 speed (maximum) 5 speed (maximum) 24 speed (maximum) 24 speed (maximum) 24 speed (maximum, Ultra-speed media)

AC adaptor

Ordering Recovery Discs from TOSHIBA*
You can order Product Recovery discs for your notebook from the TOSHIBA Europe Backup Media Online Shop. * Please note that this service is not free-of-charge. 1. Visit http://backupmedia.toshiba.eu on the Internet. 2. Follow the on-screen instructions. You will receive your Recovery Discs within two weeks after placing your order.

Chapter 4

This chapter gives information on basic operations including using the Touch Pad, fingerprint sensor, the Web Camera, optical media drives, sound system, wireless communications and LAN. It also provides tips on caring for your computer.

Using the Touch Pad

To use the Touch Pad, simply touch and move your finger tip across it in the direction you want the on-screen pointer to go.
1. Touch Pad 2. Touch Pad control buttons
Touch Pad and Touch Pad control buttons
Two buttons below the keyboard are used like the buttons on a mouse pointer. Press the left button to select a menu item or to manipulate text or graphics designated by the pointer. Press the right button to display a menu or other function depending on the software you are using. Do not press on the Touch Pad too hard or press a sharp object such as a ball point pen against the Touch Pad. The Touch Pad could be damaged. For some functions, you can tap the Touch Pad instead of pressing a control button. Click: Tap the Touch Pad once Double-click: Tap the Touch Pad twice Drag and drop: 1. Hold down the left control button and move the cursor to drag the item you want to move. 2. Lift your finger to drop the item where you want it. Scroll: Vertical: Move your finger up or down the right edge of the Touch Pad. Horizontal: Move your finger left or right along the bottom edge of the Touch Pad.

Touch Pad Gesture

There are four convenient gestures that make users operate the system easier and faster.

ChiralMotion

You can scroll vertically and horizontally. To enable these features, select the Enable vertical scrolling and Enable horizontal scrolling check boxes. Click on the window or item you wish to scroll and slide your finger upwards or downwards along the right edge of the Touch Pad to scroll vertically. Slide your finger to the left or right along the lower edge of the Touch Pad to scroll horizontally. If scrolling does not respond, ensure that the appropriate check box is selected and that the window or item on which you have clicked is scrollable. If you still have problems, check your Scrolling Region settings.

Pinch Zoom (Pinch)

The Pinch Zoom gesture delivers zooming functionality in many applications. You can use the Pinch Zoom gesture to perform the same functions that a scroll wheel performs on standard Windows applications that support CTRL-SCROLL WHEEL zoom functionality. To enable this feature, select the Enable Pinch Zoom check box.

Using the optical disc drive
Tray ODD Operation is the same for all optical media drives. The full-size drive provides high-performance execution of CD/DVD/BD-based programs. You can run either 12 cm (4.72") or 8 cm (3.15") CD/DVD/BDs without an adaptor. An ATAPI interface controller is used for CD/DVD/BD operation. When the computer is accessing a CD/DVD/BD, an indicator on the system glows. For precautions on writing to CD/DVD/BDs, refer to the Writing CD/DVD/ BDs section. Slot ODD Operation is the same for all optical media drives. The full-size drive provides high-performance execution of CD/DVD-based programs. You can run 12 cm (4.72") CD/DVDs without an adaptor. An ATAPI interface controller is used for CD/DVD operation. When the computer is accessing a CD/DVD, an indicator on the system glows. For precautions on writing to CD/DVD, refer to the Writing CD/DVD/BDs section. Use only round standard (12cm) discs with this slot-loading optical drive. Any other size or shape disc may not be able to be removed from the slot and may damage the system as well as the disc.

Loading discs

Tray ODD To load a disc, follow the steps below. 1. a. When the power is on, press the eject button to pop open the drawer partially.

1. Eject Button

Pressing the eject button
b. Pressing the eject button will not pop open the drawer when the disc drive's power is off. If the power is off, you can pop open the drawer by inserting a slender object (about 15 mm) such as a straightened paper clip into the eject hole just to the right of the eject button.
Manual release with the eject hole
2. Grasp the drawer gently and pull until it is fully opened.
Pulling the drawer open Users Manual 4-21
3. Place the disc, label side up, in the drawer.

Inserting a disc

When the drawer is fully opened, the edge of the computer will extend slightly over the disc tray. Therefore, you will need to turn the disc at an angle when you place it in the tray. Once the disc is seated, make sure it lies flat, as shown in the figure above. Do not touch the laser lens. Doing so could cause misalignment. Keep foreign matter from entering the drive. Before closing the drive, check the back edge of the tray to make sure it carries no debris. 4. Press gently at the centre of the disc until you feel it click into place. The disc should lie below the top of the spindle, aligned with the spindle base. 5. Push the center of the drawer to close it. Press gently until it locks into place. If the disc is not seated properly when the drawer is closed, the disc might be damaged. Also, the drawer might not open fully when you press the eject button.

Closing the disc drawer

Slot ODD To load CD/DVD's, follow the steps below. 1. When the computer's power is on, insert a CD/DVD into the ODD directly.
Inserting a disc Users Manual 4-23

Removing discs

Users Manual 4-42

Never transport your computer with ExpressCards installed. This could cause damage to your computer and/or ExpressCard, resulting in product failure. Use the carrying case when transporting the computer. When carrying your computer, be sure to hold it securely so that it does not fall or hit anything. Do not carry your computer by holding protruded portions.
Using the Hard Disk Drive (HDD) Protection
This computer has a function for reducing the risk of damage on the hard disk drive. Using an acceleration sensor built into the computer, TOSHIBA HDD Protection detects vibration shocks and similar signs of movement of the computer, and automatically moves the Hard Disk Drive head to a safe position to reduce the risk of damage that could be caused by head-to-disk contact. The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged. When vibration is detected, a message will be displayed on the screen, and the icon in the Taskbar notification area will changed to the protection state. This message is displayed until the OK button is pressed or 30 seconds pass. When vibration subsides, the icon returns to the normal state.

Taskbar icon

State Normal Protection OFF Icon Description TOSHIBA HDD Protection is enabled. TOSHIBA HDD Protection is active. The hard disk drive head is in a safe position. TOSHIBA HDD Protection is disabled.
TOSHIBA HDD Protection Properties
You can change the TOSHIBA HDD Protection settings by using the TOSHIBA HDD Protection window. To open the window, click Start All Programs TOSHIBA HDD Protection Settings. The window can also be started from the icon on the Taskbar or from the Control Panel.

HDD Protection

You can choose whether to enable or disable TOSHIBA HDD Protection.

Users Manual 4-43

Detection Level
This function can be set to four levels. The sensitivity levels in which vibrations, impacts and their similar signs are detected can be set to OFF, 1, 2 and 3 in ascending order. Level 3 is recommended for better protection of the computer. However, when the computer is used in a mobile environment or in other unstable conditions, setting the detection level to 3 could result in frequent execution of TOSHIBA HDD Protection, which will slow Hard Disk Drive reading and writing. Set a lower detection level when the speed of Hard Disk Drive reading and writing is a priority. Different detection levels can be set depending on whether the computer is used as handheld or mobile usages, or whether it is used in a stable environment such as on a table in the workplace or at home. By setting different detection levels for the computer depending on whether it runs with the AC power (desktop) or with batteries (handheld or mobile usage), the detection level automatically switches according to the power connection mode.

Removing a memory card

To remove a memory card, follow the steps below: 1. Click the Safely Remove Hardware icon on the Taskbar. 2. Select a device, then click Stop. A confirmation dialog may appear, depending on how the device is registered with the system; if so, confirm that you want to remove the device. 3. Gently press the memory card inside the socket to eject it. 4. Grasp the card and remove it.
Make sure the memory card indicator is out before you remove the card or turn off the computer's power. If you remove the card or turn off the power while the computer is accessing the card, you may lose data or damage the card. Do not remove the card while the computer is in Sleep or Hibernation mode. The computer could become unstable or data in the memory card could be lost. Do not turn off or put the computer into either Sleep Mode or Hibernation Mode while data is being transferred to or from the memory card. The system may become unstable or data in the memory card may be lost.

Memory card care

Set the write-protect switch to the lock position, if you do not want to record data. 1. Do not write to a memory card if the battery power is low. Low power could affect writing accuracy. 2. Do not remove a memory card while read/write is in progress. 3. The memory card is designed so that it can be inserted only one way. Do not try to force the card into the slot. 4. Do not leave a memory card partially inserted in the slot. Press the memory card until you hear it click into place. 5. Do not twist or bend memory cards. 6. Do not expose memory cards to liquids, store in humid areas or place memory cards close to containers of liquid. 7. After using a memory card, return it to its case. 8. Do not touch the metal parts of the memory card, expose it to liquids or allow it to get dirty.

Memory expansion

You can install additional memory in the computer's memory module socket to increase the amount of RAM. This section describes how to install and remove a memory module. Use only memory modules approved by TOSHIBA. Do not try to install or remove a memory module under the following conditions. You can damage the computer and the module. Also, data will be lost. a. The computer is turned on. b. The computer was shut down using the Sleep Mode or Hibernation Mode. When incorrect memory is inserted, please refer to Memory expansion section in Chapter 9,Troubleshooting, for details. Expansion memory is a precision electronic component that may be fatally damaged by static electricity. Since the human body has slight static electricity, be sure to discharge static electricity from your body before installing an expansion memory module. To discharge your body's static electricity, simply touch any metal surface close to you with bare hands. Use a point size 1 Phillips screwdriver to remove and fasten the screws. Use of an incorrect screwdriver can damage the screw heads.

Setting for display video on HDMI
To view video on the HDMI device, be sure to configure the following settings. Otherwise, you may find that nothing is displayed. Be Sure to use the FN + F5 hot keys to select the display device before starting to play video. Do not change the display device while playing video. Do not change the display device under the following conditions. While data is being read or written. While communication is being carried out.
Settings for audio on HDMI
To set the audio device to use the HDMI: 1. Click Start Control Panel Hardware and Sound Digital Output Device (HDMI) Set Default Device. To set the audio device to use the internal speakers: 1. Click Start Control Panel Hardware and Sound Speakers Set Default Device. Sound

Television via HDMI

A television can be connected to the HDMI out port on the computer. To connect a television, follow the steps below. 1. Turn the computer off. 2. Use a video cable (not supplied) to connect the television to either the HDMI out port. 3. Turn the television on. 4. Turn the computer on. You can use the hotkeys Fn + F5 or use the TV-Out button to change the display device. Refer to Chapter 5, The Keyboard. If a television is connected to the computer, set the TV type in Display Properties. Follow the steps below, based on the configuration of your computer.
As the port operation of all HDMI (High-Definition Multimedia Interface) monitors have not been confirmed, some HDMI monitors may not function properly. When you connect a television or external monitor to the HDMI port and the display output device is set to HDMI. When you unplug the HDMI cable and re-plug it in please wait at least 5 seconds before you replug the HDMI cable again. When you connect a television or external monitor to the HDMI port and you connect the television, external monitor or external sound device to another port. When you change the display output or Unplug/ re-plug the HDMI cable. The sound output device and the display output device maybe changed automatically by the system.

For all display

1. Click Start Control Panel Adjust screen resolution. Appearance and Personalization
2. Connect Display Cable and choose Display setting.
3. Choose "Duplicate these displays" of Multiple displays. System displays on Mobile PC display, TV or Monitor at the same time.
4. Choose "Extend these displays" of Multiple displays. System desktop extends on TV or Monitor.

Connecting

1. Make sure the connectors are properly aligned and plug the i.LINK (IEEE1394) cable into the computer. 2. Plug the other end of the cable into the device. Note the following when you use i.LINK: a. You may need to install drivers for your i.LINK devices. b. Not all i.LINK devices have been tested. Therefore, compatibility with all i.LINK devices cannot be guaranteed. c. Use S100, S200 or S400 cables no longer than three meters. d. Some devices might not support sleep or automatic off functions. e. Do not connect or disconnect an i.LINK device while it is using an application or when the computer is automatically shutting it down to save power. Data might be destroyed. f. When multiple IEEE1394 devices are connected to a PC, the devices may not correctly be identified. This problem may occur when Windows is restarted while the devices are connected or when the power to the IEEE1394 devices is turned on before the PC is turned on. If this occurs, disconnect the IEEE1394 cables and then reconnect them.

Disconnecting

1. Click the Safely Remove Hardware icon on the Task Bar. 2. Select the i.LINK (IEEE1394) device that you want to remove. 3. Disconnect the cable from the computer then from the i.LINK device. Refer also to the documentation that came with your i.LINK device.
eSATA (External Serial ATA)
An eSATA device can be connected to the eSATA/USB combo port on the computer.
Connecting an eSATA device
To connect an eSATA device, follow the steps below: 1. Connect an eSATA cable to the eSATA/USB combo port. Make sure the connector is properly aligned with the socket. Do not try to force the connection. Doing so can damage the connecting pins.
Connecting an eSATA cable to the eSATA/USB combo port
If you connect an eSATA device after the computer has already been turned on, it will take about ten seconds for it to be recognized by the computer. Do not attempt to disconnect and reconnect the drive before this period has elapsed. A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port while the computer is in Sleep Mode or Hibernation Mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on.
Disconnecting an eSATA device
When you have finished using an eSATA device, you can follow the procedures below in order to disconnect it: 1. Wait for the indicator light of an eSATA device to go out to make sure all activity has stopped. If you disconnect an eSATA device or turn off the power while the computer is accessing the drive, you may lose data or damage the eSATA device or the drive. 2. Click the Safely Remove Hardware icon on the Windows Taskbar. 3. Select the eSATA device that you want to remove. 4. Carefully pull the eSATA device's eSATA connector out from within the computer's eSATA/USB combo port.

Analyzing the problem

Sometimes the system gives clues that can help you identify why it is malfunctioning. Keep the following questions in mind: Which part of the system is not operating properly: keyboard, hard disk drive, optical media drive or display? Each device produces different symptoms. Is the operating system configuration set properly? Check the configuration options. What appears on the display screen? Does it display any messages or random characters? Print a copy of the screen if you have a printer attached. Look up the messages in the software and operating system documentation. Check that all connecting cables are correctly and firmly attached. Loose cables can cause erroneous or intermittent signals. Do any indicators light? Which ones? What color are they? Do they stay on or blink? Write down what you see. Do you hear any beeps? How many? Are they long or short? Are they high pitched or low? Is the computer making any unusual noises? Write down what you hear. Record your observations so you can describe them to your dealer. Software The problems may be caused by your software or disc. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software. If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages. Next, check any error messages in the operating system documentation. If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.
Hardware and system checklist
This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas: System start-up Self test Power Real Time Clock Keyboard LCD panel Hard disk drive DVD Super Multi drive Pointing device USB Memory expansion Sound system Monitor LAN Wireless LAN Fingerprint Sensor ExpressCard TV Tuner

System start-up

When the computer does not start properly, check the following items: Self Test Power Sources Power-on Password

Self test

When the computer starts up, the self test will be run automatically, and the following will be displayed: TOSHIBA Leading Innovation >>> This message remains on the screen for a few seconds. If the self test is successful, the computer tries to load the operating system, depending on how the Boot Priority is set in the TOSHIBA HW Setup program. If any of the following conditions are present, the self test failed: The computer stops and does not proceed to display information or messages except the TOSHIBA logo. Random characters appear on the screen, and the system does not function normally. The screen displays an error message. Turn off the computer and check all cable connections. If the test fails again, contact your dealer.

When the computer is not plugged into an AC outlet, the battery pack is the primary power source. However, your computer has a number of other power resources, including an intelligent power supply and a Real Time Clock battery. These resources are interrelated and any one could affect apparent power problems. This section provides checklists for AC power and the battery. If you cannot resolve a problem after following them, the cause could lie with another power resource. In such a case, contact your dealer.

Overheating power down

If the computer's internal temperature becomes too high, the computer will automatically enter Hibernation Mode or Sleep Mode and shut down. If the computer has reached room temperature and still does not start, or if it starts but shuts down quickly, contact your dealer.

AC power

If you have trouble turning on the computer with the AC adaptor connected, check the Battery indicator. Refer to Chapter 6, Power and Power-Up Modes for more information. Problem AC adaptor doesnt power the computer Procedure Check the connections. Make sure the cord is firmly connected to the computer and a power outlet. Check the condition of the cord and terminals. If the cord is frayed or damaged, replace it. If the terminals are soiled, wipe them with cotton or a clean cloth. If the AC adaptor still does not power the computer, contact your dealer.

Battery

If you suspect a problem with the battery, check the Battery indicator. For information on indicator and battery operation, refer to Chapter 6, Power and Power-Up Modes. Problem Procedure Battery doesn't power The battery may be discharged. Connect the AC the computer adaptor to charge the battery.
Problem Battery doesnt charge when the AC adaptor is attached (Battery indicator does not glow orange.)
Procedure If the battery is completely discharged, it will not begin charging immediately. Wait a few minutes. If the battery still does not charge, make sure the outlet of the AC adaptor is supplying power. Test it by plugging in an appliance. Check whether the battery is hot or cold to the touch. If the battery is too hot or too cold, it will not charge properly. Let it reach room temperature. Unplug the AC adaptor and remove the battery to make sure the terminals are clean. If necessary, wipe them with a soft dry cloth dipped in alcohol. Connect the AC adaptor and replace the battery. Make sure it is securely seated. Check the Battery indicator. If it does not light up, let the computer charge the battery for at least 20 minutes. If the Battery indicator lights up after 20 minutes, let the battery continue to charge at least another 20 minutes before turning on the computer. If the indicator still does not glow, the battery may be at the end of its operating life. Replace it. If you do not think the battery is at the end of its operating life, contact your dealer.

gigabyte (GB): A unit of data storage equal to 1024 megabytes. See also megabyte. graphics: Drawings, pictures, or other images, such as charts or graphs, to present information.
hard disk: A storage device composed of a rigid platter or platters that can be magnetically coded with data. Hard disks hold much more information than diskettes and are used for long-term storage of programs and data. The primary (or only) hard disk in a computer is usually fixed, but some computers have secondary hard disks that are removable. By default, the hard disk is referred to as drive C. hard disk drive (HDD): An electromechanical device that reads and writes a hard disk. See also hard disk. hardware: The physical electronic and mechanical components of a computer system: typically, the computer itself, external disk drives, etc. See also software and firmware. hertz: A unit of wave frequency that equals one cycle per second. host computer: The computer that controls, regulates, and transmits information to a device or another computer. hot key: The computer's feature in which certain keys in combination with the extended function key, FN, can be used to set system parameters, such as speaker volume. HW Setup: A TOSHIBA utility that lets you set the parameters for various hardware components.
icon: A small graphic image displayed on the screen or in the indicator panel. In Windows, an icon represents an object that the user can manipulate. i.LINK (IEEE1394): This port enables high-speed data transfer directly from external devices such as digital video cameras.

Glossary-8

input: The data or instructions you provide to a computer, communication device or other peripheral device from the keyboard or external or internal storage devices. The data sent (or output) by the sending computer is input for the receiving computer. instruction: Statements or commands that specify how to perform a particular task. interface: 1) Hardware and/or software components of a system used specifically to connect one system or device to another. 2) To physically connect one system or device to another to exchange information. 3) The point of contact between user, the computer, and the program, for example, the keyboard or a menu. interrupt request: A signal that gives a component access to the processor. I/O: Input/output. Refers to acceptance and transfer of data to and from a computer. I/O devices: Equipment used to communicate with the computer and transfer data to and from it.
K: Taken from the Greek word kilo, meaning 1000; often used as equivalent to 1024, or 2 raised to the 10th power. See also byte and kilobyte. keyboard: An input device containing switches that are activated by manually pressing marked keys. Each keystroke activates a switch that transmits a specific code to the computer. For each key, the transmitted code is, in turn, representative of the (ASCII) character marked on the key. kilobyte (KB): A unit of data storage equal to 1024 bytes. See also byte and megabyte.