INTERACTIVE PEN DISPLAY INSTALLATION GUIDE AND USERS MANUAL

Interactive Pen Display

INSTALLATION GUIDE AND USERS MANUAL

WACOM Co., Ltd.

UE-0248 (A)

0X1075229 (A)

Wacom Technology Corporation 1311 S.E. Cardinal Court
Vancouver, WA 98683 U.S.A. Telephone General: ++1-360-896-9833 Fax: ++1-360-896-9724
WACOM Europe GmbH Europark Fichtenhain A9
47807 Krefeld Germany Telephone General: ++49-(0)2151-3614-0 Fax: ++49-(0)2151-3614-111
WACOM Co., Ltd. 2-510-1 Toyonodai
Otone-Machi, Kitasaitama-gun Saitama, 349-1148 Japan Telephone General: ++81-(0)480-78-1213 Fax: ++81-(0)480-78-1217
As an Energy Star partner, Wacom Company Ltd. has determined that this product meets the Energy Star guidelines for energy efficiency. Copyright WACOM Company, Limited, 2002 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual. Cintiq and DuoSwitch are trademarks, and Wacom is a registered trademark of WACOM Company, Limited. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are registered trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Silicon Graphics and IRIX are registered trademarks, and SGI is a trademark of Silicon Graphics, Inc. Sun and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Any additional company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention of third-party product is for informational purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of these products.
Introduction and Overview
The Wacom Cintiq 15X Interactive Pen Display combines an LCD display with a Wacom tablet. This gives you a direct point-and-draw-on-screen interface that can be used with a Personal Computer (PC), Macintosh computer, or SGI or Sun workstation. Cintiqs basic components include a Wacom tablet internally mounted behind a 15.0" diagonal TFT color LCD monitor, and Wacoms Grip Pen. Your Cintiq Interactive Pen Display offers a number of significant advantages over a standard display:

s s s s s

Integrated input and display Pressure-sensitive drawing directly on the display screen Reduced power consumption and heat generation Requires less work space Flicker free and easier on the eyes.
This manual describes how to install the Cintiq hardware and software. It also describes how to use Cintiq and the Grip Pen. Note that the computer treats the two parts of Cintiq (the LCD display and the Wacom tablet) as separate pieces of hardware. Therefore, the installation process is completed in two stages.
First, you will install the LCD display portion of Cintiq. In the second stage you will install Cintiqs tablet functionality.
Both stages require hardware and software installations and adjustments. Please follow all instructions carefully. You can find information on using the Wacom Tablet Control Panel for customizing your tablet and pen settings in the online Help, located under the Help menu in the Wacom Tablet Control Panel. See Learning More About Cintiq on page 27. The following are not included with this product:
Information about your specific computer hardware Information about your operating system Information about application software.
Please refer also to your computer hardware, operating system, or software application manuals. To use the pressure-sensitivity of the Grip Pen with your favorite drawing application, refer to instructions in that applications manuals.
Precautions on Use and Handling
Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so could void your warranty, in which case Wacom shall have no responsibility to repair or replace the product.

WARNING CAUTION CAUTION CAUTION CAUTION CAUTION CAUTION
Radio and Television Interference (U.S.A.)
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properlythat is, in strict accordance with Wacom instructionsit may cause interference with radio and television reception.
FEDERAL COMMUNICATIONS COMMISSION (FCC) NOTICE
This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether the Interactive Pen Display is causing interference by powering it off. If the interference stops, it was probably caused by the Interactive Pen Display. If your Interactive Pen Display does cause interference to radio or television reception, you may be able to correct the interference by using one or more of the following measures:
Rotate the television or radio antenna until the interference stops. Move the Interactive Pen Display farther away from the television or radio. Plug the Interactive Pen Display and computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help. Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority to operate the product.

CE Declaration (Europe)

RADIO AND TELEVISION INTERFERENCE
The Cintiq Interactive Pen Display has been tested and found to comply to the following harmonized European Norms:

s s s s

EN 55024 (electromagnetic immunity) EN 55022 Class B (electromagnetic emissions) EN 61000-3-2 (limits for harmonic current emissions) EN 61000-3-3 (limitation of voltage fluctuations and flicker)

The Wacom power supplies have been tested by their manufacturers and found to comply to the following harmonized European Norms:
EN 55022, EN 50082-1, EN 61000-3-2, or EN 61000-3-3 (electromagnetic emissions) EN 60950 (safety of low voltage devices)
Based on the results of these tests, Wacom declares that the above mentioned device conforms to the European Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive 93/68/EEC and indicates this conformity by the CE-sign on each device. The device must be installed and operated always in strict accordance to the instructions given in this manual. Any changes or modifications to this product that were not specifically authorized by Wacom will invalidate this declaration. WACOM Co., Ltd 2-510-1 Toyonodai, Otone-machi, Kitasaitama-gun Saitama, 349-1148 Japan

Table of Contents

CHECKING PACKED COMPONENTS INTERACTIVE PEN DISPLAY COMPONENTS s Front View s Rear View INSTALLATION s System Requirements s Step 1: LCD Display Installation s Step 2: Tablet Installation USING THE GRIP PEN s Working with the Grip Pen (UP-911E) s Using a Pen WORKING WITH CINTIQ CUSTOMIZING CINTIQ s Customizing the Grip Pen s Adjusting the LCD Display CARING FOR CINTIQ s Cleaning s Replacing the Pen Tip TROUBLESHOOTING s Testing Cintiq s Testing the Tablet and Grip Pen s Display Troubleshooting s Obtaining Technical Support APPENDICES s DuoSwitch Removal and Installation s Using an Alternate Mount or Stand s Specifications s Warranty 9 10
Checking Packed Components
In your package you will find the following items:
Cintiq Interactive Pen Display, Main Unit
Power Supply (LE-9702B-01A) and Power Cable
Grip Pen and Pen Stand UP-911E-01A and PST-A026-04)
Installation Guide and Users Manual (This manual.)
USB Cable (STJ-A205) and *1 Serial Cable, RS-232C (STJ-A204)
Wacom Tablet CD (Contains the driver software.)
DVI-to-VGA Cable (STJ-A207) *1, 2 and DVI-to-DVI Cable (STJ-A206)

Notes:

Images are not shown to scale. Some package configurations include an additional CD containing bundled software applications. To install these applications, insert the CD into your computers CD-ROM drive. If the software installation menu does not automatically display, double-click on the Install icon located on the CD and follow the prompts. Retain the package box for use when storing or shipping Cintiq. *1 For Cintiq only. Do not use with other USB or serial devices. *2 The DVI to DVI cable can be plugged into either a DVI-I or DVI-D video connector on your video card.

Next Step: Familiarize yourself with the Interactive Pen Display. See page 10
Interactive Pen Display Components

FRONT VIEW

The LCD display and tablet sensor function as an integrated input and output device. The LCD display supports resolutions up to 1024 x 768 pixels at 16,777,216 colors. The tablet sensor reports pen coordinates, pressure, switch, and eraser information.
On Screen Display (OSD) Controls These controls enable you to adjust a variety of display settings. See Adjusting the LCD Display on page 28 for more information. Power LED Lights green when power has been supplied to both Cintiq and the computer and a video signal is present.
Glows orange when no video signal is received by Cintiq. (e.g., Your computer is turned off, starting up, or has entered a power management mode in which video signals are not sent.)
Status LED Lights green when the pen tip or a side switch is pressed, or when the eraser enters proximity of the LCD screen.
Power Switch Turns power to the unit on or off.

LCD Display Screen

REAR VIEW
Stand Adjustment Lever Pull this lever to adjust the stand. Release the lever to lock the stand in place.
Digital/Analog (DVI/VGA) Switch Use this switch to correctly set Cintiq for the video connection you will be using.
Connector Panel Cover To remove the cover, slide it to the right. Stand The stand can be used to adjust the tilt angle of the unit from a low position (18 from horizontal) to a high position (73 from horizontal).
CAUTION Be careful to avoid catching your finger in the gap of the movable portion of the stand.
Important: Be sure to adjust the tilt angle of the stand to the low tilt position before packaging Cintiq. If you do not close the stand, the notched mechanism may be damaged during transportation and storage. Do not lift the unit by the stand; this may damage the stand mechanism. When lifting or moving Cintiq, always do so by grasping the main body casing.

DVI-I Connector

If you are connecting to a DVI-I or DVI-D connector, plug one end of the DVI to DVI cable into Cintiq, and the other end into your computers video card. If you are connecting to an ADC connector, you will need to obtain an ADC to DVI adaptor. Plug one end of the DVI to DVI cable into Cintiq. Next, plug the other end of the cable into the ADC to DVI adaptor. Then plug the ADC adaptor end into the ADC connector on your video card. If you are connecting to a VGA connector, plug the DVI end of the VGA to DVI cable into Cintiq. Then plug the VGA end of the cable into the VGA connector on your video card. Be sure to tighten the thumbscrews on the connectors. See B

DVI-D Connector

Apple ADC Connector

VGA Connector

Connect the power supply to Cintiq. See C the supply into an AC outlet. See D
Then connect the supplys power cable and plug
LCD Display Cabling Diagram

Cintiq, rear view

DC Input Analog
Digital Digital/Analog (DVI/VGA) switch DVI to DVI cable
VGA to DVI cable DVI-I connector Video card DVI or VGA
Do not attach the USB or serial data cable until instructed to do so.
Rear panel of your computer

Power Supply

To AC Outlet
CAUTION Do not use any cable that did not come with Cintiq; use of an improper cable may damage the unit.
Make sure that you correctly set the Cintiq Digital/Analog (DVI/VGA) switch for the video card you are using. Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this can damage the LCD display or computer video card. Do not exceed a display refresh rate of 75 Hz this can overheat the LCD display and cause permanent damage.
Turn on Cintiq. The power LED will light. Next, turn on your computer. Windows 98 and Me: The New Hardware Wizard will display. Insert the Wacom Tablet CD and follow the prompts selecting the default options. If prompted for the location of the files, be sure to check the box for the CD-ROM drive. Windows 2000 and XP: Cintiq will automatically install as a Default Monitor. If you want Cintiq to be identified as a Cintiq display and if you want to install the color calibration profile for Cintiq, follow the instructions below to update the display driver for Cintiq. From the Control Panel folder open the Display Properties control panel. Select the Settings tab. If you have more than one display, select the display for Cintiq then click the Advanced button. Click the Identify button if you need help in determining which display corresponds to Cintiq. Select the Monitor tab and click the Properties button. Select the Driver tab and click the Update Driver button. The Hardware Update Wizard will display. Windows 2000: Insert the Wacom Tablet CD. If the Wacom Tablet installation menu displays, close it. Follow the prompts selecting the default options. If a signing warning dialog box displays, click Yes to accept the driver. After the installation is complete click the Finish button to close the Wizard and then close the Display Properties control panel. Windows XP: Insert the Wacom Tablet CD. If the Wacom Tablet installation menu displays, close it. If the driver was not found, click the Back button, then select the option Install from a list or specific location (Advanced), and click Next. Select the option Dont search. I will choose the driver to install and click Next. Click the Have Disk button, enter the letter of your CD-ROM drive (e.g., E:\), and click OK. If the Hardware Installation dialog box displays, click Continue Anyway to accept the driver. After the installation is complete, click the Finish button to close the Wizard and then close the Display Properties control panel.

At the back of Cintiq, insert all three cables between the cable guides and then slide the connector panel cover into place over the cable connectors. Do not skip this step, as the panel cover will reduce the possibility of accidentally disconnecting the cables. Next, depending on your operating system and the tablet interface that you will be using (USB or serial), refer to the appropriate section for software installation instructions: Tablet Software Install for Macintosh See page 18 Tablet Software Install for Windows with USB Connection See page 19 Tablet Software Install for Windows with Serial Connection See page 20 Tablet Software Install for SGI or Sun See page 21

Tablet Cabling Diagram

Cable guides

To USB port

To serial port Connect either the USB or serial cable; do not connect both cables. Wacom recommends using the USB connection, if available.
Rear panel of your computer CAUTION Do not use any cable that did not come with Cintiq; use of an improper cable may damage the unit. Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this can damage the LCD display or computer video card.
Tablet Software Install for Macintosh To install the tablet software:
First turn on Cintiq, then turn on your computer and allow the operating system to fully load. Cintiq will automatically register as a USB device. Disable any virus protection programs and close all open applications before installing the software. Insert the Wacom Tablet CD into your computers CD-ROM drive. The Cintiq menu should automatically display. If the menu does not display (or if you are running OS X), double-click on the Install icon located on the CD. Click on the Install Cintiq button and follow the prompts to install the driver software. Register your tablet when prompted. If you are running OS X, reboot your system for full tablet functionality. Note: During installation, a Cintiq color profile will be added to your computers color management system. To activate this color profile for use with Cintiq, you may need to select the Cintiq 18SX profile in the systems ColorSync control panel. For details, refer to the color management information in your operating system and application documentation.
Be sure to check the Read Me file for late-breaking news. If you have trouble with the installation, refer to the troubleshooting section in this manual and in the online Help.

Tablet Software Install for SGI or Sun To install the tablet portion of Cintiq, install the Wacom tablet driver software. Refer to the Quick Start Guide that came with your Wacom UNIX kit for instructions on installing the tablet driver software.
Be sure to check the README file for late-breaking news. If you have trouble with the installation, refer to the troubleshooting section in this manual and in the online Help. Note: For information on Linux support, please refer to Wacoms web site at www.wacom.com/productsupport

Using the Grip Pen

WORKING WITH THE GRIP PEN (UP-911E)
As you work with Cintiq, you can rest your hand lightly on the display screen, just as if it were a drawing board or sheet of paper. Hold the Grip Pen as you would a pencil. Make sure the side switch is in a convenient location where you can press it with your thumb or forefinger, but wont accidentally press it while drawing.

Eraser

DuoSwitch (side switch) Tip switch
Note: The Grip Pen should never be stored in a container where it will rest on its tip or eraser. When the pen is not in use, place your pen in the pen stand or lay it flat on your desk.
Pen Tip The pen is activated as soon as it enters proximity, about 5 mm (0.2 in), above the Interactive Pen Display screen. This allows you to position the screen cursor or use the DuoSwitch without touching the pen tip to the display screen.
When pressure is applied to the pen tip, the tip switch is turned on and the pen simulates a mouse button click. The tip click pressure can be adjusted in the Wacom Tablet Control Panel. Please refer to the online Help for details.
Eraser To use the eraser, hold the Grip Pen upside down. When the eraser is within proximity of the active area, the tablet reports the pen coordinates and the pressure applied to the eraser.
The eraser can be used as an eraser or assigned to another function, depending on the application. The tablet distinguishes the tip switch from the eraser switch. Refer to the online Help for the pen settings.
DuoSwitch The DuoSwitch is programmable, and can be used to perform the same click and double-click functions as the tip switch. Toggle the DuoSwitch in either direction to activate the upper or lower button functions. Please refer to the online Help for more information on switch settings.
Note: If you do not care to use the side switch, you can remove if by following the directions in DuoSwitch Removal and Installation, on page 40.

For Windows, SGI, & Sun. OK saves changes and closes the control panel. Cancel closes the control panel without saving changes. Use Apply to save changes without closing the control panel. Help displays online Help for the control panel. Resets the selected tab to its factory default values. Returns a tab to its previously saved or last applied settings. Copies settings from one tool or application to another.
Calibrating Cintiq You may want to calibrate Cintiq and the Grip Pen in order to align the screen cursor position with the position of the Grip Pen on the display screen. This may be required to adjust for parallax caused by the display screen overlay. After setting Cintiq in its working position, follow the procedure below to calibrate the tablet and pen.
In the Wacom Tablet Control Panel, select the Calibration tab. If you are working with multiple displays, be sure the display corresponding to Cintiq is selected in the Monitor menu. (The description may vary depending on the platform you are working with. For example, on a Macintosh system the option is Cintiq 15X.) Click on the Calibrate. butCross-hairs ton to display the calibration screen. Hold the pen as you normally do, and use the pen tip to click on the cross-hairs in the upper-left corner. Then click on the cross-hairs that are displayed in the lower-right corner. (For Windows systems, or SGI or Sun workstations, you will need to click Apply or OK for the changes to take effect.) Note: The calibration setting applies to all applications.
Windows screen captures shown.
Adjustment pattern for phase and pitch (VGA only). See page 31 for details.
Learning More About Cintiq Refer to the online Help for information on using and customizing Cintiq.
Windows systems: To view Help, click on the Windows Start button and choose Programs. From the Wacom Tablet group, choose the Wacom Tablet option. Then in the Wacom Tablet Control Panel, click on the Help. button. Macintosh systems: To view Help for OS X, in the Finder select the Go menu and choose Applications. Open the Wacom folder and double-click on the tablet icon. (For earlier Macintosh operating systems, from the Apple menu choose Control Panels and then Wacom Tablet.) Then in the Wacom Tablet Control Panel, click on the ? button. SGI workstations: To view Help, use your Grip Pen to bring up the Icon Catalog. Select the WacomTablet page, then double-click on the WacomTablet icon. In the Wacom Tablet Control Panel, click on the Help. button. Sun workstations: To view Help, at the command prompt enter </usr/sbin/wacomcpl&> In the Wacom Tablet Control Panel, click on the Help. button.

If the pen tip wears and becomes angular, it may damage the coating on the Cintiq display screen. To avoid this, periodic tip replacement is recommended.
WARNING Prevent children from swallowing the pen tip or side switch. The pen tip or side switch may accidentally be pulled out if children are biting on them.

Troubleshooting

If the Wacom tablet driver failed to load properly, first perform any recommended action in the error message on your screen. If the Cintiq hardware does not function properly, refer to the troubleshooting section below. If necessary, refer to the online Help for additional troubleshooting information. Answers to frequently asked questions and information on known issues can be found on the Wacom web site. See pages 38 and 39 to locate the Internet address for your region.

TESTING CINTIQ

If Cintiq does not power up, check the following:
Verify that the cabling between Cintiq and your computer is correct. Be sure the power supply is plugged into an active AC outlet and that it is connected to Cintiq. Verify that any other display connection(s) to your video card are correct. Verify that Cintiq is powered on. The Cintiq power LED should light whenever the cabling is properly connected and the Cintiq power switch is on. When the computer is turned on and a video signal is received, the Cintiq display will activate and the power LED will glow green. If there is no display, verify that your video card has been properly installed and is functional. If you have another display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly.

GRIP PEN

TESTING THE TABLET AND
If you cannot make a selection on the display screen with the Grip Pen:
Test the pen by pressing the pen tip against the surface of the tablet. The status LED should light green. Now, without applying pressure to the pen tip (but keeping the pen within proximity of the tablet surface), press the side switch. The status LED should again light green. Next, bring the pens eraser within proximity of the tablet surface and press it against the tablet. The status LED should light green.
If the status LED does not light green for these tests, be sure you are using the correct pen that came with Cintiq. If you are still having problems, you may have a defective pen or tablet.

DISPLAY TROUBLESHOOTING

If you encounter problems with the Cintiq display, refer to the following table. Your problem may be described here, and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.

Appendices

DUOSWITCH REMOVAL AND INSTALLATION
Some users prefer to remove the DuoSwitch when working with the Grip Pen. For example, you may want to remove the switch in order to focus on a drawing and eliminate any accidental clicks that would occur if you unintentionally pressed on the switch. Note, however, that removing the DuoSwitch also removes the button functionality it offers. For most users it is unnecessary to remove the DuoSwitch.
To remove the DuoSwitch: 1. Firmly clasp the DuoSwitch in the middle and pull out. (Press in on the rubberized grip in order to better grasp the switch.)
Important: Do not remove the switch by prying it from either end as this may damage your Pen. NEVER adjust the trimmer capacitor that will be visible when the switch is removed. When using the pen without the DuoSwitch, always replace the original rubberized grip with the optional grip in order to protect the trimmer capacitor. 2. Remove the pen tip cone by turning it counterclockwise. Then pull the grip forward over the pen tip. 3. Install the optional grip by aligning the pen case rails with the grooves inside the grip and pushing the grip over the pen tip. Then replace the pen tip cone by turning it clockwise onto the pen.
To Install the DuoSwitch: 1. Remove the pen tip cone by turning it counterclockwise. Then pull the grip forward over the pen tip.
2. Install the original grip (the one with the DuoSwitch access slot) by aligning the pen case rails with the grooves inside the grip and pushing the grip over the pen tip. When properly positioned, the DuoSwitch access hole will reveal the trimmer capacitor. Then install the pen tip cone by turning it clockwise onto the pen. 3. Align the DuoSwitch into place, making sure to match the switch position to the grip molding. Then gently press in on the DuoSwitch until it snaps into place.
USING AN ALTERNATE MOUNT OR STAND
If you will be using Cintiq in an installation that requires the use of an alternate mounting platform, you can remove the adjustable stand from the unit and mount the pen display onto a VESA conforming mount arm or stand. A VESA mounting platform will require mount screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), and a maximum screw clearance depth of 15 mm. Exceeding the clearance depth of 15 mm will damage Cintiq internal components. To remove the adjustable stand and attach Cintiq to a different mounting platform: 1. Turn off your computer and power off Cintiq. Then disconnect all cables from the unit. 2. Protect the display screen surface by spreading a soft cloth onto a flat table and placing Cintiq face down on the cloth. 3. Remove the four screws and lift the adjustable stand assembly away from the body of the unit. 4. Using the appropriate screws for your mounting platform, firmly attach Cintiq to the alternate mounting platform. 5. Refer to the appropriate installation instructions, beginning on page 12, and reattach the cabling.

CAUTION When attaching Cintiq onto an alternate mounting platform, be sure to follow all instructions in the documentation supplied by the platform manufacturer. If improperly installed, the unit could fall, resulting in damage to the unit or physical injury.

SPECIFICATIONS

General Specifications
Physical dimensions (W x D x H ): Weight: Input voltage: Power consumption: Operating temperature and humidity: Storage temperature and humidity: 405 x 340 x 53 mm (16.0 x 13.4 x 2.1 in), excluding stand 3.86 kg (8.51 lb), excluding stand 4.74 kg (10.54 lb), including stand 18 VDC 45 W or less, (18 VDC) 5C to 35C, 20 to 80% RH (noncondensing) -10 to 60C, 20 to 90% RH (noncondensing) (maximum storage humidity is 38% at a temperature of 60C, and maximum storage temperature is 42C at a humidity of 90%)

LCD Display

Display: Screen size: Signal Inputs: Resolution: Refresh rate: Pixel pitch: Color depth: Pixels: Brightness: Contrast ratio: Plug and Play: LCD quality: a-Si TFT active matrix LCD 15.0 in (12.0 x 9.0 in) VGA (Analog RGB) DVI (Digital) 1024 x 768 pixels (XGA), 800 x 600 pixels (SGA), 640 x 480 pixels (VGA), others 50 to 75 Hz (vertical) All scan modes are non-interlaced. 0.297 x 0.297 mm (0.012 x 0.012 in) 16,777,216 colors (24 bit) 786,cd/sq. m 200:1 DDC2B Each Cintiq LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display, and some panels may exhibit a certain number of pixels that show an incorrect color. Wacom quality standards are based on internationally accepted standards for LCD displays. Wacom requires 99.999% of the 786,432 pixels on each Cintiq to function perfectly, and does not allow any pixel to be always white or always black. A small number of pixels (8 or less) are allowed to show a wrong color for some parts of the color spectrum.

Tablet

Reading technology: Active area: Resolution: Accuracy: Maximum reading height: Maximum report rate: Pressure levels: Communication interface: Electromagnetic give and receive method 304.1 x 228.1 mm (11.98 x 8.99 in) 20 lpmm (0.05 mm) (508 lpi (0.002 in)), max 0.5 mm (0.02 in), average 5 mm (0.2 in) 185 points/sec., max (RS-232C) 93 points/sec., max (USB) 512 levels USB or RS-232C serial
Input voltage: Output voltage: 100 to 240 VAC, 50/60 Hz 18 VDC, 3.33 A

Grip Pen (Model UP-911E)

Pressure levels: Pen tip travel: Eraser tip travel: Physical dimensions: Weight: Side switch type: 512 0.1 mm (0.004 in) or less 2 mm (0.08 in), approximately 159.0 x 14.0 mm (6.26 x 0.55 in) 16g (0.56 oz) Rocker switch

Accessories

Extra nib: Pen stand: PSI-A007 PST-A026-04

WARRANTY

Limited Warranty for products purchased and used in U.S. and Canada
WACOM warrants the product, except for the Software, to be free from defects in materials and workmanship under normal use and service as long as the product remains in possession of the original owner, for a period of two (2) years, as evidenced by a copy of the receipt and a registration card that has been returned to WACOM within 30 days of purchase. The Software is licensed as is. WACOM makes no warranty with respect to its quality or performance. WACOM cannot guarantee you uninterrupted service or the correction of any errors. Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should notify WACOM Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by WACOM. You should send the product, shipping charges prepaid, to the designated service location, accompanied by the return authorization number, your name, address and telephone number, proof of purchase date, and a description of the defect. WACOM will pay for return shipping by United Parcel Service or by an equivalent service as chosen by WACOM. WACOMs sole obligation and entire liability under this warranty shall be, at WACOMs option, either the repair or replacement of the defective product or parts thereof of which WACOM is notified during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to the product resulting from such transportation. WACOM shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with WACOMs storage instructions. Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements. EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.

WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOMS EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. In the event that any of the above limitations are held unenforceable, WACOMs liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This Limited Warranty is governed by the laws of the United States of America and the state of Washington. This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and its territories or possessions) and Canada.
Warranty on Sales outside of U.S. and Canada (except Europe)
For products purchased or used outside of the United States and Canada, upon discovery of a defect in the product, except in the Software, within the Warranty Period you should notify your local dealer or distributor. In all other respects the terms of the warranty as set forth above apply to such sales. Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in writing:
In North and South America contact:
WACOM TECHNOLOGY CORPORATION 1311 SE CARDINAL COURT, VANCOUVER, WA 98683 U.S.A.

In Asia Pacific contact:

WACOM CO., LTD. 2-510-1 TOYONODAI OTONE-MACHI, KITASAITAMA-GUN SAITAMA, 349-1148 JAPAN

Wacom Cintiq 15X Pressure Sensitive Pen (up-813e-01a) Pressure Sensitive Pen: Product Features
The Cintiq 15X is a versatile tool for enhancing creative control, maximizing productivity, and communicating ideas in a naturally comfortable way. It features a compact design, clear LCD display, direct pen-on-screen control, wide viewing angle, and adjustable stand. Be sure to check out the "Use Cintiq for" links on this page.

Key Features

Type Connectivity Platform Pressure Sensitive Pen Cable Mac, PC

Other Features

Package Qty. 1

System Requirements

Operating System Microsoft Windows 2000, Microsoft Windows 98, Microsoft Windows NT, Microsoft Windows XP

Dimensions

Width Depth Height Weight 16 in. 13.4 in. 2.1 in. 8.51 lb.

Warranty

Warranty 2 Years

Miscellaneous

MPN up-813e-01a