High Tech Computer, Corp.
Doc. Title VOX Service Manual
Doc. No. Issued Date Revised Date Page

DOC- 00026415

2007/02/12 N/A 1 of 70

VOX Service Manual

HTC Proprietary Confidential Treatment Requested

Rev. A01 Feb 12,2007

HTC Corp.
Engineering Mobility REVISION CONTROL TABLE
Rev A01 Date 02/12 Contents First draft Dept PSE Revised

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Table of Contents
CHAPTER 1 INTRODUCTION 1.1 Product Specification 1.2 Definition CHAPTER 2 DEVICE ASSEMBLING AND DISASSEMBLING PROCEDURE 2.1 Assembling procedure 2.2 Disassembling procedure CHAPTER 3 DIAGNOSTICS PROGRAM AND WINCE TEST ITEM 3.1 Test Plan 3.2 How to enter Diagnostic mode and Boot-loader mode 3.3 Test procedure CHAPTER 4 LEAKAGE CURRENT MEASUREMENT CHAPTER 5 COSMETIC INSPECTION CRITERIA Definition of Cosmetic Standard Visual Inspection Requirements Definition of Inspection Defects and Areas Cosmetic Criteria Table CHAPTER 6 OS, GSM ROM IMAGE RE-FLASH PROCEDURE 6.1 OS upgrade thru RUU 6.2 OS upgrade thru SD card CHAPTER 7 GENERIC TROUBLESHOOTING CHAPTER 8 GENERIC SPARE PART LIST AND PHOTOS (FOR REFERENCE ONLY) APPENDIX P GENERIC LABELING PLAN RF ANTENNA TEST SPECIFICATION BOARD LEVEL 2.5 REPAIRS P59 P67 P69 5.1 5.2 5.3 5.4 P3 P3 P9 P11 P15 P26 P32 P32 P33 P34 P41 P44 P44 P44 P44 P45 P46 P46 P50 P51 P55

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INTRODUCTION
This manual provides the technical information to support the service activities of the Smart Phone Monet. This document contains highly confidential information, so any or all of this document should not be revealed to any third party.
1.1 Product Specification/Feature
Platform Bar type form factor integrated quad band EDGE/GPRS/GSM, SIP/VoIP, Bluetooth, WiFi, 2 mega-pixel camera One stop sliding QWERTY keyboard OS: Windows Mobile Crossbow Platform Dimension 101.5mm (L) x 50mm(W) x 18.6mm(T) Weight: 134g (with battery) Processor/Chipset TI OMAP850, 200Mhz Memory ROM: 128 MB ROM RAM: 64 MB DDR LCD Module 2.4 QVGA, 64K colors Transmissive LCD LED backlight GSM/EDGE Function Internal antenna Quad-band (850/900/1800/1900) 850: 824-849, 869-894MHz 900: 880-915, 925-960MHz 1800: 1710-1785, 1805-1880MHz 1900: 1850-1910, 1930-1990MHz Generic Services Call Holding, Waiting, Forwarding Call Barring CLI (Calling Line Identity) SMS (Short Message Service) SMSMT, SMSMO, SM Reply, SM Replace, SM Acknowledgement, 8 Bits SMS Data Concatenated messages, up to 640 characters Display own number, telephone number storage capability in terminal and SIM card Network selection Cell broadcast Multi-party conference capability Phase 2+ Unstructured Supplementary Service Data Audio Codec: AMR/EFR/FR/HR Network Lock CPHS partial E-GPRS Function EGPRS class B Multi-slot standard class 10 MO/MT SMS over GPRS

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PBCCH SIM 1.8 / 3V of UICC SIM Application Tool Kit release 98 class 3 and 99 partial Over the Air (OTA) programming Fixed Dialing Number (FDN) Abbreviation Dial Number (ADN) Security Pin 1 & 2 control SIM+/ EAP-SIM support Camera (manufacture option) Color CMOS 2 mega-pixel camera Preview mirror Keyboard/button/Switch 2 soft keys Home key Back key Send phone button Quick press: Start a phone call Long press (Press & Hold): Switch on or off the Loud Speaker End phone button Short press: End a phone call Long press (press & hold): turn on Key-lock Camera capture button (position: top-right) 5-way navigation pad Power button (position: on top of device) Volume Up and Volume Down button (position: top-left) PoC or VC/VR button (position: left & below volume button) PoC case: (Cingular requirement) VD/ VR case (others) Short press: Voice Dialer Long press: Voice Record Numerical dialing pad (12 buttons) QWERTY keyboard with 2 additional soft keys Cap and Function mode indicator on QWERTY keyboard Auto sound effect when sliding out/ close Auto display on when sliding out Light sensor control for backlight Notification One bi-color LED (Green and Red) for GSM/GPRS/EDGE standby, GSM/GPRS/EDGE network status, Event Notification, Power Charging status, and Low battery One bi-color LED (Blue and Green) for Bluetooth (blue) and WiFi (Green) connectivity status Notification by LED, Sound, Message, Vibration Audio Built-in microphone Receiver Speaker Loud speaker for Hands-Free supported Full duplex Audio sampling rate 16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz AMR/AAC/WAV/WMA/MP3 codec

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Connectivity & Interface Bluetooth Chipset: TI 6300 Compliant with v2.0 Class 2 transmit power Supported profiles: GAP (generic access profile) SPP (serial port profile) OPP (object push profile) PAN (pan area profile) GOEP (generic object exchange profile) ActiveSync (legacy application via SPP) HSP (headset profile) HFP (handsfree profile) A2DP (Advanced Audio Distribution profile) AVRCP (Audio/Video Remote control Profile) Service Discovery Profile SAP (SIM Access Profile) HID (Human interface device profile) FTP (File Transfer profile) WiFi Chipset: TNETW1251 Internal WLAN antenna IEEE 802.11b/g Date rate auto fallback for extended range ELP mode Security 802.11i and AES WPA/WPA 2 authentication WEP (64 & 128bit), PSK, EAP-TLS, PEAP, LEAP Signaling interfaces between the terminal device and the servers: mutually authenticated and encrypted utilizing TLS (RFC 2246) with RC4 encryption with SGA1 used as the message integrity check QoS 802.11 WME QoS 802.11e Fast AP to AP handover Packet tagging & prioritization Site Survey, Trace Route (Hidden Feature), Seamless-Secure Roaming, and VLAN Support HTC ExtUSB 11-pin mini-USB USB 1.1 Support Audio jack Support ActiveSync to PC/NB Support Charging capability MicroSD card slot External RF connector with cover Power Talk time: 3.2~7.3 hrs [base on RF power level 5~12] Standby time: 120~175hrs [base on multi-frame 2~5] Charging time: 2.5~3 hrs [base on OFF mode at 25] WMA: 12 hours [base on NSTL test case] WMV: 8 hours [base on NSTL test case]

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Authentication (login/password) DTMF transmission over RTP (RFC 2833) No static IPv4 address configuration DHCP locating Security 802.11i compliant (WEP, WPA, WPA2) Authentication by EAP-SIM should follow 3GPP TS 23.234 Generic Call service Calling line identification presentation (CLIP) Calling line identification restriction (CLIR) Call forward unconditional (CFU) Call forward on mobile subscriber busy (CFB) Call forwarding on no reply (CFNRy) Call forward on mobile subscriber not reachable (CFNRc) Call waiting (CW) Call Hold (HOLD) Multiparty (MPTY) Barring of all outgoing calls (BAOC) Barring of all incoming calls (BIC) Pre-dialing before sending Redial Call mute Comfort noise generation (CNG), voice activity detection (VAD), adaptive jitter buffer, and echo cancellation Regulatory GCF certification [Operator dependent] R&TTE: EMC / EMI, Safety SAR FCC Approval FCC HAC (Hearing Aid Compatibility) PTCRB Approval [Operator dependent] WiFi Certification BQB (Bluetooth Qualification Body) certification Windows Mobile Logo (NTSL) USB certification

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2.1 Definition

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Doc. Title Inserting the SIM card
Before you begin, make sure the phone is turned off.

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. Doc. Title

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2. DEVICE ASSEMBLING AND DISASSEMBLING PROCEDURE

2.1 Assembling procedure

TOOLS NEEDED FOR ASSEMBLING AND DISASSEMBLING PROCESS. LENS CLEANING CLOTH. (NO. 1) TORX SCREW DRIVER T6X50. (NO. 2) PHILIPS SCREW DRIVER 00X40. (NO. 3) FLAT PLASTIC STICK. (NO. 4) PLASTIC TWEEZERS. (NO. 5) CAMERA MODULE UN-INSTALL TOOL
PREPARE NUMERIC KEYPAD AND NUMERIC KEYPAD FPC. REMOVE THE STICKER PROTECTOR (DOME SIDE)
MAKE SURE NUMERIC KEYPAD GUIDE PINS GO TROUGH THE FPC HOLES. REMOVE STICKER PROTECTOR (FPC SIDE) PASTE THE NUMERIC KEYPAD FPC ONTO THE NUMERIC KEYPAD. INSTALL THE NUMERIC KEYPAD ASSY TO THE BEZEL.

HTC CONFIDENTIAL

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AFTER INSTALL THE NUMERIC KEYPAD ONTO THE DIPSLAY UPPER COVER, MAKE SURE YOU CAN SEE TWO HOOKS FROM THE BACK SIDE.

PREPARE LCD

ASSEMBLE THE LCD.

PASTE EMI GASKETS.

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INSTALL RECEIVER INTO ITS CONNECTOR ON THE RIGID-FLEX BOARD.
ALIGN THE RECEIVER WIRES BESIDE THE CONNECTOR AS SHOWN ON THE LEFT.
INSTALL THE LCD FPC INTO ITS CONNECTOR ON THE RIGID-FLEX BOARD. INSTALL THE KEYBOARD FPC PRE-ASSY CONNECTOR ON THE RIGID-FLEX BOARD

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ATTACH THE MICROSD RUBBER ONTO BEZEL.

PREPARE

SLIDER-HINGE BOTTOM COVER BEZEL.

DISPLAY

ASSEMBLE SLIDER-HINGE TO DISPLAY BOTTOM COVER BEZEL. FASTEN 4 SCREWS ON DISPLAY BOTTOM COVER. NOTE: SCREW TORQUE 1.2 0.05 KGF-CM

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ASSEMBLE
DISPLAY BOTOM DISPLAY UPPER COVER.
TURN THE DISPLAY BOTTOM COVER ABOUT 30 DEGREE TO LET THE RIGID-FLEX BOARD CONNECTOR PASS TROUGH.
PRESS THE AREA AROUND THE DISPLAY
BOTOM COVER TO FIX THE DISPLAY BOTTOM AND UPPER COVER.
FASTEN SCREW LOCATION NUMBER 1 & 2 BY USING FIG. 1 SCREW AND SCREW LOCATION NUMBER 3, 4, 5 & 6 BY USING FIG. 2 SCREW.
NOTE: 1. DONT CLOSE OR LOCK MICROSD AND SIM CARD DOOR 2. SCREW TORQUE 0.6 0.05 KGF-CM

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ASSEMBLE KEYBOARD UPPER COVER ONTO LCD BOTOOM COVER AND FASTEN 4 SCREWS ON IT. NOTE: SCREW TORQUE 1.2 0.05 KGF-CM

ATTACH

ALPHABETIC KEYPAD KEYBOARD UPPER COVER.
PREPARE SPEAKER AND SOUND BOX.

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ATTACH SPEAKER INTO SOUND BOX. MAKE SURE THE SPEAKER IS ATTACHED IN THE CORRECT DIRECTION.
PREPARE CAMERA MODULE AND MAIN BOARD.
ATTACH CAMERA MODULE INTO CAMERA SOCKET ON THE MAIN BOARD (BE CAREFULL WITH CAMERA AND SOCKET DIRECTION)

INSTALL CAMERA SHIELDING

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SLIDE THE KEYBOARD BOTTOM COVER TO THE CENTER POSITION. CONNECT
THE RIGID-FLEX CONNECTOR WITH THE MAIN BOARD. BOARD

PREPARE SOUND BOX

ATTACH SOUND BOX ONTO THE MAIN BOARD FASTEN SCREW LOCATION NO.1 AND 2 WITH FIG.2 SCREW THEN FASTEN SCREW LOCATION NUMBER 3 WITH FIG. 1 SCREW. NOTE: 1. SCREW TORQUE 1.0 0.05 KGF-CM (FIG.2) 2. SCREW TORQUE 0.4 0.05 KGF-CM (FIG.1)

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ATTACH MICROPHONE RUBER ONTO THE MICROPHONE.
INSTALL VIBRATOR INTO KEYBOARD BOTTOM COVER.
ASSEMBLE KEYBOARD BOTTOM COVER, START FROM THE USB CONNECTOR SIDE. PRESS THE AREA AROUND THE KEYBOARD
BOTTOM COVER TO FIX THE BOTTOM AND UPPER COVER. KEYBOARD
PREPARE THE SCREWS. FASTEN TWO SCREWS ON THE KEYBOARD BOTTOM COVER. NOTE: SCREW TORQUE 1.0 0.05 KGF-CM

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PREPARE ANTENNA RUBBER. INSERT THE ANTENNA RUBBER INTO THE HOLE. BE CAREFUL WITH THE DIRECTION.

PREPARE BATTERY ALIGN THE EXPOSED METAL CONTACTS ON
THE EDGE OF THE BATTERY WITH THE PRONGS IN THE BODY OF THE PHONE.
PUSH THE BOTTOM OF THE BATTERY INTO PLACE.

PREPARE BATTERY COVER

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REPLACE THE BATTERY COVER ASSEMBLY PROCESS IS DONE, DEVICE IS

READY FOR INSPECTION

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2.2 Disassembling procedure
SLIDE THE BATTERY COVER DOWN TO OPEN
REMOVE THE BATTERY BY LIFTING IT UP FROM THE BOTTOM END.
LOOSEN TWO SCREWS FROM KEYBOARD BOTTOM COVER. INSERT THE FLAT PLASTIC STICK BETWEEN
THE KEYBOARD BOTTOM AND UPPER COVER THEN FOLLOW THE LEFT PICTURE TO SEPARATE THE KEYBOARD BOTTOM COVER.
(DONT DO THIS STEP TO THE BOTTOM PART / USB CONNECTOR SIDE)

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TAKE THE VIBRATOR OUT FROM KEYBOARD BOTTOM COVER. REMOVE MICROPHONE RUBBER. LOOSEN AND TAKE OUT THREE SCREWS FROM SOUND BOX AS SHOWN ON THE LEFT.
SLIDE THE KEYBOARD UPPER COVER TO THE
CENTER POSITION THEN DISCONNECT RIGID-FLEX BOARD CONNECTOR FROM THE MAIN BOARD.
REMOVE ALPHABETIC KEYPAD. LOOSEN 4 SCREWS FROM KEYBOARD UPPER COVER.

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OPEN MICROSD AND SIM CARD DOOR. LOOSEN 6 SCREWS FROM DISPLAY BOTTOM COVER.
INSERT THE FLAT PLASTIC STICK BETWEEN
THE DISPLAY BOTTOM AND UPPER COVER THEN FOLLOW THE LEFT PICTURE TO SEPARATE THE DISPLAY BOTTOM COVER.
TURN THE DISPLAY BOTTOM COVER ABOUT 30 DEGREE TO LET THE RIGID-FLEX BOARD CONNECTOR PASS TROUGH. TAKE OUT THE DISPLAY BOTTOM COVER.
REMOVE KAPTON TAPE ON THE TWO LOCATION AS SHOWN ON THE LEFT PICTURE. DISASSEMBLE KEYPAD FPC

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DISASSEMBLE MICROSD COVER RUBBER. DISASSEMBLE LCD FPC.
TAKE THE RIGID-FLEX BOARD OUT FROM THE BEZEL (INCLUDING THE RECEIVER) REMOVE KAPTON TAPE AND DISCONNECT THE RECEIVER.
REMOVE THE EMI GASKET AS SHOWN ON THE LEFT PICTURE. TAKE THE LCD OUT FROM THE DISPLAY UPPER COVER.

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DISASSEMBLE NUMERIC KEYPAD AS SHOWN ON THE LEFT. SEPARATE THE NUMERIC KEYPAD AND NUMERIC KEYPAD FPC.
UN-INSTALL SPEAKER FROM SOUND BOX. LOOSEN 4 SCREWS TO SEPARATE SLIDER-HINGE AND DISPLAY BOTTOM COVER.
REMOVE CAMERA SHIELDING. USE SPECIAL TOOL AS SHOWN ON THE LEFT

BELLOW AND FOLLOW BELOW STEP TO UN-INSTALL CAMERA MODULE

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DISASSEMBLY PROCESS IS DONE

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3. DIAGNOSTICS PROGRAM AND WINCE TEST ITEM 3.1 Test Plan
Mode No Item Function Test 1 Auto Test 2 SDRAM Test 3 Display Test 4 LED Test 5 Key Test Description Full functions test automatically. RAM memory test. Color bar/R/G/B/Black/White/Gray pattern. Green/Red/Blue/Key Pad. Soft1/Soft2/Home/Back/Talk/End/5-way Navigation/
Numeric / Alphabetic Keypad/Vol Up-Down/ESG /PC/ Power/Camera, SIM door

Remark

Mode WinCE
6 B. L Test 7 Timer Test 8 SD Card Test 9 Checksum Test 10 Battery Test 11 Vibrator 12 Speaker Play Test 13 Receiver Play Test 14 Headset Play Test 15 Int. Rec-Spk out Test 16 HST Rec-HST out Test Run-in Test Hour Hours Hours Hours Unit Information Check Format Storage No Item 1 USB Test 2 Camera Test 3 Bluetooth Test 4 Wifi Test
Front light test (Dim/High/Off). RTC (Real time clock) test. SD card Read/Write test. ROM checksum test. Battery info check. Vibrator on test. Speaker out test. Receiver out test. Headset out test. Internal MIC record and play to Speaker test. External MIC record and play to Headset test. 1 Hour Run-in Test 2 Hours Run-in Test 4 Hours Run-in Test 8 Hours Run-in Test

Diagnostic

Option Option Option Option
Description USB link test (Microsoft ActiveSync). Picture capture test. Bluetooth test. Wifi Test

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3.2 How to enter diagnostic mode and boot-loader mode
Power OFF. Insert Diagnostic Micro SD card (provide by HTC) to device. Press and hold Camera + Power button simultaneously then release the power button first after hold for about 1 seconds, and then the device will enter boot-loader mode. On the test menu, use Navigation key to select the item then press Action key to test, and you could use numeric key also to select the test item. Use Right/Left to change to go to the next page. Remove the battery directly to exit the Diagnostic program when finish the testing. If the system fails while testing, please also remove the battery directly to turn the power off.

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3.3 Test Procedure

Diagnostic test menu.

Display test screen. Color bar pattern. Red pattern.

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Green pattern. Blue pattern.
Black pattern. White pattern.

QWERTY test screen

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C. LED

LED test screen. RED>GREEN>BLUE>WLAN>
BLINKING BLUE AND WLAN LED >DIAL>FUNC>CAPS>QWERTY Press<Act> to next

Button test screen.

SD Card Test

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Vibrator test screen.
ROM checksum test screen. Slide and SIM door test screen.
Speaker play test screen.

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Receiver play test screen. Headset play test screen.
Int. Record SPK out test screen.
[Note] The recording path of normal distance for internal microphone is around 15 to 30 cm.
Ext. Record Hst out test screen.

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Run-in test screen. Device information test screen.
Format storage test screen. USB link test screen (ActiveSync) Start->ActiveSync.
Bluetooth test screen. Start->Settings->Connections ->Bluetooth->Bluetooth
Camera test screen. Start->Camera.

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Wi-Fi test screen. - Start->Settings->Connections -> WLAN Settings->Wi-Fi

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4. LEAKAGE CURRENT MEASUREMENT
Equipment need: B A A. Power Supply (set at 4 V /1A). B. Micro-Current Meter (support 0.5mA ~ 1A).
2. Fixture needed: C. Cable D. Battery with extension cable E. Current series jig.( with black and red cable)
3. Connect cable (C) to positive polarity of power supply (A) and current meter (B)

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4. Connect cable of fixture( E ) to negative polarity of power supply (A) and current meter (B)
5. Setting is Ready now for testing ( Dont turn the power on at this moment )
6.Turn on power supply ( 4V) and current meter ( 2A) Unit setting: * Flight mode * Turn off Bluetooth * Turn off Wi-Fi

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7. Measure flight mode current (condition: Display & BL off/RF off/BT off) Wait about 15 sec, back light will be off and after 30 sec display will be off as well, in this condition, please check current value on the current meter. Current value must be under TBD mA, if over, it means M/B failed, please replace M/B for repair.
8. Measure power off current Check current value on the current meter, Current value must be under 0.1 mA, if over, it means M/B failed, please replace M/B for repair.

Conclusions

If above measurement results are Pass both in flight mode and power off mode, then the Main board is judged as normal (Good)
If any of measurement modes is FAILED, please replace the main board.

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5. COSMETIC INSPECTION CRITERIA
5.1 Definition of Cosmetic Standard Standard is for refurbishment inspection. 5.2 Visual Inspection Requirements Examination of the device shall be made with workbench light turned on. Ambient illumination is to be 500-1000 Lux. The inspector shall examine the device at a distance of 30cm 45degrees. Inspection time: 2 seconds per surface. 5.3 Definitions of Inspection Defects and Areas ScratchA linear cut that penetrated beyond the surface of the material / a scratch can be felt by running your finger over it. Dot / DentA recessed spot or void in the surface of the material. Lint A linear foreign object beyond the surface of the LCD. D: Diameter/ L: Length/ W: Width/ N: Number of defects/ S: Distance of dot to dot. Area A: The front side of main unit. Area B: Alphabetic keyboard area. Area C: Five sides of device (Top, Bottom, Left, Right and Back view). Area D: Internal area covered by battery cover and internal side of battery cover.

Area A

Area B

Area C

Area D

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Cosmetic Criteria Table Main unit inspection: Description Area A Criteria 1.Exposure of substratum is not acceptable 2.Scratch : L 4mm ,W 0.2mm ,N 2 (ACCEPT), S 10mm 1.Exposure of substratum is not acceptable 2.Scratch : L 7mm ,W 0.25mm ,N 3 (ACCEPT), S 10mm 3. Unconscious scratch on IR window is ignored. 4.IR window conscious scratch: L 3mm,W 0.2mm,N 3 (ACCEPT) 5.Bright mark area should be less than 1 mm x 10 mm 1. Label area could be ignored. 2. Exposure of substratum is not acceptable. 3.Scratch : L 10mm ,W 0.4mm ,N 5 (ACCEPT), S 5mm 1. No broken, no interfere 2. No foreign particle 3. Surface rub scratch < 1cm2 4. Battery, SIM or microSD pin connector deform is not allowed
LCM inspection: Electrical characteristic inspection standard Symptom Single Bright Dots 2 adjacent 3 or more adjacent Dark Dots Single 2 adjacent Dark or Bright lines All Allowable Dots Defects Standard Red+ Green+ Blue N 0 N=0 Total Number N 0 N=0 Total Number 3 S 5 mm 2 S 5 mm 3 Distance between defect dots S 5 mm
2 adjacent of dark dot and bright dot shall be counted as 1 bright dot. * The total of LCM defect number must be less than 3 counts.

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6. OS, GSM ROM IMAGE RE-FLASH PROCEDURE
6.1 OS upgrade trough RUU Requirement: Windows 2000/XP. Microsoft ActiveSync 4.5 or above. USB Cable. Firmware. Procedure:
Boot up the device and entry WinCE mode. Select Allow USB connections in Microsoft ActiveSync. Connect your device to desktop or laptop via USB cable. Check the pop-up message from Microsoft ActiveSync when device is synchronized with PC.

Execute RUU program from your PC.

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Read the pop-up message form ROM update utility. Click Next to proceed.
On the Welcome Screen, select the begin the ROM update installation
understand checkbox then click Next to
On the next screen, follow the listed instructions in the dialog box first and select the I completed checkbox. When you are done, click Next to proceed. Note: You should read and follow all the instructions listed before clicking Next.

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The following message will then be displayed, indicating that the utility is verifying and acquiring information about the device as preparation for the update process. Wait for this verification process to finish.
Current information about the device, such as the model ID, image version and language will then be displayed. Click Update to proceed.
The information about the new ROM update will then be displayed. If you are certain that you want to install the Mobile Device with the new ROM update, click Next to proceed

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A confirmation message then appears and shows the length of time it will take to copy the necessary files (including radio image) to the device. Click Next to begin the update.
A progress bar will run through the screen during the update process. Note: In the middle of the update process, the progress bar may stop running. This is normal as the RUU is adjusting itself to complete the update process automatically.
When you see the screen below, it means update is complete. Click Finish to exit the utility. The OS update is completed.

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OS upgrade trough CD card procedure
Prepare a micro SD card and format as FAT32 by your PC. Copy image file XXX.nbh to the micro SD card and rename to Vox0img.nbh.

Vox0img.nbh

Put this micro SD card in your device and enter Boot-Loader mode. Press the Camera + Power button simultaneously and release the Power button first after hold for 2 seconds, and then the device will enter boot-loader mode.

When enter boot-loader mode and see the download message, follow the instruction on display for download process.

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7. GENERIC TROUBLESHOOTING (1) Power related:
No Power / Can Not Boot 1. Charge the device or boot the device using AC adapter and check if work. 2. If Charge LED is not ON, fuse might be open, replace one. 3. If device stay in boot loader mode (Four color display), link device with PC and execute RUU. 4. Check battery connector with no damage 5. Check if LCM is connected properly. 6. Replace MB.
Cannot hold charge (low standby/operation) 1. 2. 3. Check leakage current measured should be within spec.(Refer Chapter Leakage current measurement) Ensure abnormal current measured is not caused by camera. Replace MB.
Cannot charge 1. 2. 3. 4. 5. Attach AC adapter, Charge LED has no indication. Check battery connector if damage Ensure charge LED is good (not defective) MB defective Device accessory such as AC adapter, battery defective.
Cannot switch off the phone 1. 2. 3. Press power button for 3 seconds. Reset phone (Remove and re-attach the battery) Perform clear storage (all user data will be lost) by following either process 1 or process 2:
Process 1 >Power off device >Hold APP1 (Start key) + APP2 (Contacts key) + Power button simultaneously around 3 seconds, and release power button first. Process 2 In Windows mode go to Setting>Accessory>Clear storage Device will back to factory default and rebuild its configuration.

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Continue page for cannot switch off device: 4. Perform OS Re-flash 5. Possibly MB defective
Power off during operation Power off automatically 1. Battery power runs out. 2. Battery cannot hold charge 3. MB defective
Shutdown immediately in anytime 1. Battery defective 2. MB defective
(2) Communication USB port failure 1. Check connection setting in activesync. 2. Check cable is connected properly. 3. USB cable is defective 4. Connector in MB is defective 5. Replace MB Defective IR 1. Ensure port is clean and within allowed distance 2. MB is defective.
(3) Audio Dump speaker (No sound heard from internal speaker)/ Speaker faulty 1. Check the setting (sound, profile) 2. Something (foreign particle) stuck in audio jack. 3. Check pads of connecting speaker to PCB are clean. 4. Check speaker spring/pin is not bent or broken 5. Speaker is defective

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Pictures

Part no

74H00817-00M Keyboard upper cover assy 1
73H20099-41M Numeric FPC PreAssy 1

Desciption

Quantity
74H00816-00M Display bottom cover assy 1
74H00822-00M Slider-Hinge PreAssy 1
74H00818-00M Display upper cover assy 1

72H01876-00M

74H00819-00M Keyboard bottom cover assy 1
74H00820-00M Sound Box PreAssy 0.001

74H00824-00M

76H01723-00M

Numeric Keypad

Micro-SD Cover Rubber

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71H01810-00M
35H00082-00M BATTERY_LIPOLYMER 1050mAh,3.7V 1

Battery Cover

74H00823-00M
51H00386-00M PCBA-MAIN BOARD 1

Desciption QWERTY Keypad

54H00211-00M

51H10053-00M

Camera Module

Rigid-Flex Board

60H00087-00M

72H01548-00M

TFT-LCD Module

72H01875-00M

36H00486-00M

Camera Shielding

Speaker

36H00523-00M

Vibrator

Receiver

76H01721-00M Microphone Rubber
77H00474-00M Water Sensitive Label 1

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72H01892-00M

72H01893-00M

72H01894-00M
76H01724-00M B to B Silicon Rubber 2
76H01734-00M External Antenna Rubber 1
77H00460-01M Tamper-Evident Label 1

72H01889-00M

76H01728-00M

EMI Gasket,LCD

Tape, RF_BD
76H01729-00M Main-PCB-TP Mylar 1

76H01730-00M

Tape, LCD FPC
76H01777-00M ME Gasket, Soundbox 1
76H01719-00M ME Gasket, qwerty mylar 2

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APPENDIX A.GENERIC LABELING PLAN

1. Agency label

1.1.1 Agency label_VOX0101 HTC P/N: 77H00477-00M Size: 50.54 X 38.75mm

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1.1.2 Agency label_VOX0110 HTC P/N: 77H00477-01M Size: 50.54 X 38.75mm

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1.2 Unit label location explanation Water sensitive label HTC P/N: 77H00474-00M Qty: 1 Tamper evident label HTC P/N: 77H00460-01M Qty: 1

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1.3 Screen Protector HTC P/N: 76H01681-00M Size: 53.65 X 57.5mm

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2. FRU label
2.1. IMEI Label for all Main Board Bulk PKG HTC P/N: 77H00019-00 Size: 25.0 10.0 mm
Label Characteristic: Material: Hi Fi printing paper Color: pantone White Ink: B110

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2.2 FRU Box label (Bulk Packing) HTC P/N: 77H30026-00M Size:152.4 101.6 mm
Remark: Please refer above label description on the next page Label Characteristic: Material: Hi Fi printing paper Color: pantone White Ink: B110

Doc. No.

REV. A01
Issued Date Revised Date Page

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Invoice

Carton

Shipping

Product Description

Note: Above printing contents is just for reference only

N/A 66 of 70

2.3 FRU Pallet ID label HTC P/N: 77H30026-00M Size:101.6 152.4 mm

A01 N/A 67 of 70

B. RF Antenna Test Specification
lst Downlink CellPower -75 -75 -104 -104 -104 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -104 -104 -104 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75

Items 14 15

Test Name

TxLevel 0

TCH 512

Note BCCH=600

Camp @ DCS Band
BS Originate Call Fast Bit Error Rate Fast Bit Error Rate Fast Bit Error Rate TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error Check TX Power Check TX Power Check TX Power Fast Bit Error Rate Fast Bit Error Rate Fast Bit Error Rate TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error Check TX Power Check TX Power Check TX Power
E-GSM 900 ReceiverTest E-GSM 900 Ttansmitter Test DCS 1800 ReceiverTest DCS 1800 Ttansmitter Test PCS 1900 ReceiverTest
Fast Bit Error Rate Fast Bit Error Rate Fast Bit Error Rate
PCS 1900 Ttansmitter Test GSM 850 ReceiverTest GSM 850 Ttansmitter Test 5 251

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-104 -104 -104 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -104 -104 -104 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75 -75
TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error Check TX Power Check TX Power Check TX Power Fast Bit Error Rate Fast Bit Error Rate Fast Bit Error Rate TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error TX Phase RMS Error TX Phase Peak Error TX Frequency Error Check TX Power Check TX Power Check TX Power

C. BOARD LEVEL REPAIRS

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M/B TOP SIDE

M/B BOTOM SIDE
RIGID-FLEX BOARD TOP SIDE
RIGID-FLEX BOARD BOTOM SIDE
Item Part Number 75H00276-00P

Description

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Qty 1 1

75H00248-00M COAXIAL CONNECTOR,RF,WITH SWITCH,SMD,MM8430-2600RA1,MURATA Connector RF,5.8*5.4*3.9,Female,MS-147(06),4pin,HRS 75H00465-01M Connector I/O,Reverse,11P,0.4mm Pitch,MJE21-11K7P21,ACON 75H00615-00M Connector Others,90mohm,24P,0.9Pitch,0.5A,60V,CAM-F94M09,MITSUMI 75H00633-00M Connector,Battery,4Pin,2.5mmPitch,250042MB004G315ZR,SUYIN Connector B to B,80P,0.4Pitch,75H00636-00P 829+,KYOCERA,Female,without position boss 36H00230-00M SWITCH,SOH-213HST,MITSUMI,70/-20degC 36H00440-00M Microphone,SPM0208HE5-SB,KNOWLES,100/-40degC,4.72*3.76*1.25mm Connector B to 75H00535-00P B,20P,0.4Pitch,0.5A,60V,70mohm,AXK720147G,MATSUSHITA,6.3*5.1*1.5mm Connector B to C,female,2P,1.52mmPitch,KYOCERA,24-8005-502-10075H00572-00P 867+,receiver connector ,wire to board 75H00624-00M Connector FPC,39P,0.3pitch,0.2A,50V,DDK,FF12-.39A-R11B 75H00635-00M Connector SIM Card,8P,2.54 Pitch,4330816-SINR01,HAMBURG Connector SD Card,8P,1.1Pitch,80mohm,0.5A,100V,s-060079,HONDA 75H00637-00M TSUSHIN KOGYO,4.95*1.25*1.75mm Connector B to B,80P,0.4Pitch,829+,KYOCERA,Male,without 75H00638-00M position boss 36H00522-00M Switch,DT24,ROKI Gold Cap,0.07F,70ohm,3.3V,-25/+50%,XH414H 16H00012-00M II02E,SEIKO,7.6*4.8*1.72mm,,70/-25degC

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27 August 2007

By: Sorin Trusca, Communications News Editor

HTC S710 (Vox) Review

The best choice for smartphone fans
Coming from HTC, one of the most prestigious manufacturers of Windows Mobile devices, the S710 is actually the first smartphone released by the Taiwanese producer featuring Windows Mobile 6 Standard. The main novelty brought by the device is the full QWERTY side-sliding keyboard, previously found only in Pocket PCs, which hints that we are dealing with a messaging phone. Also known by the name of HTC Vox, the smartphone made its way on the market in August 2007, and can be purchased for a price around $460. Several operators are offering rebranded versions of the handset under the names Orange SPV E650, Vodafone VDA V, Vodafone v1415, Dopod C500.DesignThe first thing one notices about the S710 is that, despite the included keyboard, it is not much bigger than other smartphones. Indeed, at 101.5 mm(L) x 50 mm(W) x 18.6 mm(T) the device is slightly thicker than other handsets, and it can still fit easily into a pocket. Weighing 140 grams, the smartphone might seem a little bit heavy, but it keeps within the acceptable weight range. The S710 features a sleek design, with a front panel made of silver metal, and the back and sides covered by a black rubber material that feels great to the touch and is not prone to leaving fingertips. On the front side of the device a phone keyboard can be found, which includes 12 keys, a 4-way directional pad with a button in the middle, 2 softkeys and 4 keys for accept call, end call, home and back. Above the display there are two small lights that indicate the status of Bluetooth, WiFi and GSM connections, and battery level.On the top of the device is placed the power button, which also serves as a shortcut for quickly changing profiles, locking the keypad and accessing the communications manager. A camera activation button sits on the right side of the phone, while on the left side there are two volume buttons, with a voice notes button beneath.On the back side of the phone there's the camera, with a small preview mirror placed near it, and the speakerphone. The bottom of the device hosts the miniUSB slot which has multiple functions, and can be used for charging, synchronization with the PC, and for connecting headsets. On the right side, there is the microSD memory card slot, which, as in the case of the miniUSB port, is protected by an efficient rubber cover.Yet the smartphone's strongest point remains the sliding keyboard. The keyboard is well concealed, and at first sight, you can get the impression that you are dealing with a normal candybar phone, not a slider. The keyboard slides to the right, which makes a lot more sense than some of HTC's previous Pocket PCs, as it can be easily opened using only one hand. What I especially liked is that the process of opening is assisted by springs placed on the interior that make the sliding process very smooth and natural. Upon opening the device, the phone's display automatically shifts from portrait to landscape mode, which is a good thing considering that some applications are more suited to be used in landscape orientation. The full QWERTY keyboard features 36 keys, placed on 3 rows, compared to the 4 rows used in other HTC Pocket PC design, and two additional softkeys. Also, on the top left side of the keyboard, there are two led lights that indicate if the CAPS and Fn keys are in use. I found the spacing between the keys to be adequate, and once you get used to it (though it can take a while), it can greatly increase your typing speed. All the keys found on both keyboards feature automatic blue backlight, the exception being the directional pad.Another thing worth mentioning here is the location of the SIM card slot, which is well placed on the back side of the sliding keyboard, unlike other phones where you have to remove the battery to access it.Display and Camera Besides the sliding keyboard, another of S710's strong points is the TFT screen, which at 2.4 inch, is larger even than that of other PDAs. The display supports a standard QVGA 240 x 320 pixels resolution and 65k colors. It also features a LED backlight and gives moderate visibility in
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the sunlight.The phone embeds a 2 Megapixel camera that can shoot pictures in JPEG format and several resolutions, the highest being 1600x1200 and going down to 960x1280, 480x640, 240x320 and 120x160. The camera features quite a range of options, considering that it is a phone camera. These include a 2/10 seconds timer; several shooting modes, such as grayscale, sepia, cool, negative; a Metering Mode that detects the light either at the 'center' or from the entire 'area' of the image; digital zoom that is available only in lower resolution modes; white balance which can be changed from the default auto mode to daylight, night, incandescent and fluorescent. As you can see in the photos, the picture quality is quite good, and even though the camera doesn't have a flashlight, it can take good shots even in low-light environments. Pictures taken with the camera can be seen in the embedded Picture Viewer, where minor modifications such as rotate, crop, auto correct can be performed.As in all recent phones, the camera can also be used to shoot videos with sound. There are two movie resolutions to choose from: 176 x 144 and 128 x 96 pixels, and three supported video formats, namely H.263, MPEG4 and Motion JPEG. The videos are captured at 15 frames per second, resulting in a somewhat laggish movie, but remember that we are dealing with a phone camera after all, not a digital photo camera. Another noticeable thing here would be the key shortcuts to the mostly used camera functions (pressing the # button displays a list of all the available shortcuts).Menu and SoftwareThe first thing to mention is of course the new Windows Mobile 6 Standard operating system that comes with the phone. So what does this mean? Well, for starters, the Word and Excel mobile variants can be used not only to view text documents and spreadsheets, but also for edit purposes. Don't expect any serious editing though, as besides inserting and deleting text, the few formatting tools available are pretty basic. There's still no option to create new documents, the only alternative being to keep empty documents on the smartphone, and then edit and save them under a new name, though this method totally lacks finesse. Other changes brought by Microsoft's new operating system include improvements of the email client, Internet Explorer Mobile, and almost all Windows Mobile standard applications.The S710's software includes Office Mobile with mobile versions of Word, Excel, PowerPoint, and Outlook with Direct Push email support. An important addition is Windows Live, which can be easily accessed from the homescreen, giving access to MSN Messenger, Hotmail and Live Search services. Then there's Internet Explorer for surfing the Web, Adobe Reader for viewing PDF documents, Quick Notes, the standard Calendar and Tasks applications, Voice Recorder, Windows Media Player and an awkward-to-use Audio Manager, Pictures & Video, File Explorer, Clear Storage for erasing all data on the smartphone and reverting all settings to their default values, and two good-for-killing-time games (Bubble Breaker, Solitaire). The communication software includes the Comm Manager for changing radio-related functions, Bluetooth Explorer for managing Bluetooth connections, the standard Wi-Fi manager, and Internet Sharing, that allows the use of the phone as a modem. The smartphone also comes with the Esmertec Java virtual machine, meaning that you can significantly extend the range of applications that can be installed on the handset. And last, but not least, comes what paradoxically can become the most used application on the device: the Task Manager. As in all Windows Mobile smartphones, this is the only way provided by default to close running applications. When you launch multiple programs, they pile up in the memory and, if not closed, can lead to sluggish performance and the eventual filling of the whole memory. However, there are some freeware alternatives available here and here.CommunicationAnd now about the communications capabilities, the heart of every smartphone. The S710 is a quad band GSM phone which works in GSM850, GSM900, GSM1800, GSM1900 frequency bands. I have found the voice call quality to be pretty good, even in noisy environments, though the low volume can be a drawback.For Internet connectivity, the device offers GPRS and EDGE Class 10 connectivity, with top speeds of about 17 kbps for GPRS and 41 kbps for EDGE, though you will mostly reach average data rates. The device also embeds USB 2.0, as well as Bluetooth 2.0 connectivity which managed to reach only 29 KB/s transfer speeds in our tests. The most important

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missing feature here is 3G connectivity. I guess HTC didn't want to raise the cost of the device too much and that is why it has been left out. Fortunately, to compensate for the lack of 3G, HTC has included Wi-Fi 802.11b/g connectivity, so you can still enjoy high data rates at available hotspots. Another thing missing here is the infrared port, which fortunately isn't a crucial feature.Processor and MemoryThe processor is definitely not the strongest point of HTC's S710. Running at 201 Mhz, the Texas Instruments OMAP processor powering the device is a little outdated. As a result, you will generally experience small but noticeable loading times when running applications. As in the case of the 3G connectivity, the integration of a low speed processor might have to do with HTC wanting to keep the device within an acceptable price range. Given the relative slow processor embedded in the smartphone, the handset's internal memory keeps within the same low profile, counting 64 MB of SDRAM, with about 50 MB available to the user, and 128 Flash ROM storage space, which can be expanded via the microSD card slot.MultimediaOne thing certain about the S710 is that it has not been conceived as a music phone. What strengthens this statement is the lack of a 'real' music player application, Windows Media Player being a poor choice for such a role. The lack of an equalizer makes the music sound flat and unappealing, and, as in the case of voice calls, the low volume doesn't help either. Another thing that hints that music is not the smartphone's primary role is the USB headset connector placed at the bottom of the device, whereas music phones have the headset jack near the top, which makes a lot more sense considering you will generally keep the device in your pocket. Anyway, the phone supports the AMR, AAC, WAV, WMA and MP3 formats. BatteryThe S710 is powered by a 1050 mAh Li-Polymer battery which should last for about 175 hours in standby mode and allows for about 7 hours of talk time. Indeed this is one of the strong points of the smartphone, and on an average use, we were able to attain about 6 hours and 30 minute, with about 1 hour of talking and heavy use of Internet and Wi-Fi feature. This is no wonder as all HTC products have high battery autonomy no matter what features you use. ImpressionsThere is currently a debate going on regarding the answer to the following question: which are better: Pocket PCs or Smartphones? The main advantage of Pocket PCs is by far the touchscreen which has taken input and control capabilities to a whole new level. On the other hand, smartphones tend to be smaller and can be easily stored in a pocket, and are better suited for one-hand use, which makes it a lot easier to operate when using phone-related functions, such as placing or responding to a call phone. The S710 belongs to the second category and, while it has its drawbacks, it's actually one of the good phones. The GoodThe most important feature brought by the S710 is the sliding keyboard which can greatly decrease the time needed for composing emails, writing text messages, or talking via instant messaging networks. With time being such a limited resource, anything that can shorten the duration of such activities is a welcomed addition. Other advantages brought by the smartphone are Windows Mobile 6 and the wide range of productivity applications available for it (though the latest 'incarnation' of Microsoft's operating system will eventually make its way into all new Windows Mobile devices), and the device's design which, despite the full keyboard, manages to remain sleek and small at the same time. And, of course, the big display makes surfing the Web, viewing pictures and videos, much more enjoyable.The BadOn the negative side, I have to mention the lack of 3G, so those who are looking for high speed Internet connectivity are at a loss here (though Wi-Fi can somewhat compensate for it). Other drawback of the smartphone is the slow 200 Mhz processor, which can cause a moderate amount of frustration after continuous usage. But, like I said before, bear in mind that the inclusion of 3G and a faster processor (and of course the RAM to go with it) would have made the device a lot more expansive, so HTC's choice to leave them out may be understandable. Another thing that bugs me though has to do with the software offering. Given the fact we are dealing with a messaging phone, I would have liked the S710 to be more of a 'theme' phone, which would have required the software suite to include more applications so the user could fully benefit from the texting capabilities of the device. A document creating application would have been nice indeed, but unfortunately, it

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just isn't there. If you are willing to pay a little extra (in fact I guess a 'considerable' extra), and you like the S710's sliding keyboard design, you might want to take a look at HTC's S730, featuring a more powerful 400 Mhz processor, 3G and even GPS.Sales package Smartphone HTC S7101050 mAh Li-Polymer batteryChargerMini-USB data cable Stereo-headsetCD with software (ActivSync and Outlook) User GuidePhoto: Tudor Raiciu for Softpedia.com
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