P O R TA B L E T E L E P H O N E USERS GUIDE
Getting Started Quick Access Menu
2. Remove battery cover. Available from satellite mode only.
9500 PORTABLE QUICK REFERENCE

Basic Operation

1. Insert the SIM card.
Turn the phone's power on/off: Press and hold S. Place a call: Extend and rotate the antenna, enter the phone number, and then press O.

IRIDIUM

3. Install the battery.
E 1 Find Name 2 Check Signal 3 Call Voicemail 4 Show Battery Meter 5 Lock Phone Now 6 Turn Vibrate Alert On/Off 7 Read Messages 8 Register Now 9 Forwarding On/Off
4. Attach the battery compartment cover or optional cellular cassette.

Phone Book

Answer a call: Extend and rotate the antenna, open the keypad cover, and then press O. End a call: Press C or close the keypad cover.

Special Features

Adjust earpiece volume: Press upper and lower volume keys on the side of the phone. Adjust ringer volume: Press E and then the upper and lower volume keys on the side of the phone. Clear the last digit in the display or exit a submenu: Press C. Clear the entire display or exit the menu system: Press and hold C. Unlock the phone: Enter your 4-digit unlock code (supplied to you by your service provider). Display your phone number: Press Q #. Switch modes: 1. Press M until you see Mode Selection, and then press O. 2. Press M to scroll to Cellular Preferred, Satellite
Preferred, Cellular Always
5. Charge the battery. 6. Attach the antenna.
Add a number to the phone book: 1. Enter the phone number and then press I. 2. Press < to scroll to the desired memory type and then press O. 3. Press O to accept the number. 4. Enter a name, using 2-9 keys to enter letters and < to scroll between letters. Press 2-9 as many times as necessary to reach desired letter. When name is complete, press O. 5. Enter a three-digit location number, and then press O or Press O to store the entry in the next empty memory location. Recall a number from the phone book: 1. Press Q. 2. Enter the three-digit location number of the entry, and then press O. 3. Press O to call the displayed entry.
Recall last ten numbers dialed: 1. Press M until you see Phone Book, and then press O. 2. Press M to scroll to Last Ten Calls, and then press O to select. 3. Press M to scroll to Last Calls Made and then press O to select. 4. Press M to scroll to the number you are looking for. 5. Press O to place a call to that number.

or Satellite Always.

3. Press O to select.
Antenna Lock Release Button
Current State of Service Indicator
Signal Strength Indicator

Earpiece Real Time Clock

Volume Keys
Battery Level Indicator Display SIM Card Eject

Display Indicators

Special Keys

Alphanumeric Keypad

Battery Compartment/ Cellular Cassette Port
Special Keys Microphone SIM Card Port

Accessory Connector

Keypad Cover
Options Menu Quick Reference
Personal Numbers Last Ten Calls My Phone Numbers Fixed Dialing1 One-Touch Dial Settings

Call Meters

Show Call Timers1 Set Audible Call Timers1 Set In-Call Display1 Lifetime Timer1,4

Mode Selection

Cellular Preferred Cellular Always Satellite Preferred

Call Related Features

Show Battery Meter1 Show Signal Strength Pending Call Drop1 Call Forwarding1,3,5 Call Waiting1,5 Call Barring1,3,5

Satellite Always

Posted Facilities

Turn your phone OFF in any facility where posted notices so require.

Aircraft

Airline regulations prohibit using your phone while in the air. Switch OFF your phone before boarding an aircraft.

Blasting Areas

To avoid interfering with blasting operations, turn your phone OFF when in a blasting area or in areas posted: Turn off two-way radios. Obey all signs and instructions.
Potentially Explosive Atmospheres
Turn your phone OFF and do not remove your battery when you are in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks from your battery in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often but not always clearly marked. They include, but are not limited to: fueling areas such as gasoline stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you normally would be advised to turn off your vehicle engine.
For Vehicles Equipped with an Air Bag
An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.

Overview

This chapter provides an overview of your new satellite phone.

What Youll Learn

overview of the users guide overview of the satellite phone overview of the phones indicators overview of the original Satellite Series accessories

Guide Overview

Understanding the Guide
Throughout this guide there are features that apply only to satellite mode and features that apply only to cellular mode (when you have an optional Cellular Cassette installed). For information on switching modes, see Selecting a Mode on page 169. These conventions alert you to these features.

Indicator

Description Home System Indicator appears when you are in your home cellular system (when you have the appropriate Cellular Cassette inserted) or when the phone has successfully registered with the Iridium satellite system. Roam Indicator appears when you are roaming on a cellular system (when you have the appropriate Cellular Cassette inserted). This indicator does not appear when the phone is in satellite mode. No Service Indicator appears when your phone is not capable of placing or receiving calls. In Use Indicator appears when a call is in progress. Scroll Bar appears on the right of the display when you are in a menu. The button on the scroll bar indicates where you are in the list. Check Mark indicates a menu item is currently selected. + Quick Access Menu Icons allow you to easily identify Quick Access features as you scroll through the Quick Access Menu when you are in satellite mode.
Original Satellite Series Accessories
Product appearance and specifications are subject to change without notice.
AC Travel Charger with International Plug Kit
The AC Travel Charger with International Plug Kit provides rapid charge for optimal performance and can be used to power the phone when the battery is depleted. Includes four international plug adapters for use in Europe, Australia, India, and the United Kingdom May be used with both 9500 Portable Phone and Desktop Charger Allows use of 9500 Portable Phone while recharging the battery Convenient self-storing cord Charges StarTAC wireless phone when used with optional StarTAC Adapter

Desktop Charger

The versatile, user-friendly Desktop Charger features two charger pockets to provide multiple rapid charging options. Front pocket charges 9500 Portable Phone or StarTAC wireless phone with batteries attached (with included plastic insert) Back pocket charges any Motorola Satellite Series or StarTAC wireless phone battery Rapid 3-hour charge time for standard battery At-a-glance LED indicator lights show current charging status for each charging pocket Requires AC Travel Charger or Auto Accessory Adapter

Solar Charger

Efficient, easy-to-use Solar Charger helps keep you in communication even in remote areas or locations with limited, erratic, or no power service. Uses solar power to recharge batteries or extend talk time Convenient, built-in stand allows angle adjustment

4. Press and hold the release latch at the top of the battery.
5. Pull the battery upward and out of the phone. 5.
6. Insert the bottom end of the battery compartment cover into the slots at the end of the compartment. 7. Snap the cover down into place. 6. 7.
8. Replace the battery cover. See Attach the Battery Safety Cover on page 29.

Charging the Battery

Any battery that hasnt been used for a month or moreincluding new batteriesshould be charged for about 34 hours before use.

With the Desktop Charger

You can use the front pocket of the Desktop Charger to charge a battery attached to a phone. You can also charge a spare battery in the rear pocket. The front pocket charges first, then the charger switches to the rear pocket. To charge: 1. Connect the Travel Charger to the Desktop Charger. 2. Plug the Travel Charger into the appropriate power source. 3. Insert your phone with a battery attached. 4. Insert a spare battery in the rear pocket, if desired.
With the Internal Charger
A battery charger is built right into your phone. Using either the Travel Charger or Auto Accessory Adapter, you can plug the handset directly into a power source to charge the attached battery. 1. Connect the Travel Charger or Auto Accessory Adapter to the phone.
2. Plug the Travel Charger or Auto Accessory Adapter into the appropriate power source. The phone beeps, ashes the q indicator, and displays Charging Battery:

Charging Battery

3. If the phone is powered on, press S twice to place the phone in charge-only mode. If the phone is powered off, it automatically enters charge-only mode. Keep in Mind: You can still place and answer calls while using the internal charger. If you wish to place or answer a call: Press S to exit charge-only mode and return to normal operation. Remember that talking on the phone uses power, so charging takes more time.

Getting Started 35

Checking the Battery

Low Battery Warning

When the battery level is low and only a few minutes of talk-time remains, your phone signals you in two ways:

Low Battery

appears on the display.
A warning tone (two double beeps) sounds.
Keep in Mind: To help maintain the best battery and phone performance, recharge your battery as soon as possible after you receive the low battery warning.

If you want to. accept the waiting call reject the waiting call end current call before answering the waiting call Then. Press O. Your current call is placed on hold. Press C.

Press M. You will see

End Active Call?
Press O. Your phone rings and can now be answered normally.
You may see one of the following messages during call waiting activities:
Trying Hold Failed Cannot Hold Second Call Reconnect Failed
Description Your phone is attempting to switch between the current and held call. The attempt to hold a call was unsuccessful. A call is already on hold. You can only place one call on hold. The held call could not be made active again. Your phone is working on a previous command. Wait a short time before repeating the new command.

Busy Try Later

CDMA/AMPS cellular users who have subscribed to this feature, are notified of an incoming call by two beeps. You may see a visual message, depending on your service provider. To handle the call waiting, you must send a phone flash (see page 62 for more information) along with the appropriate feature code provided by your service provider. The current call is put on hold. To return to your initial call you must send another phone flash. To send a phone flash: 1. Press M while you are in a call. You will see Flash Options followed by Select? 2. Press O. You will see Send

Flash?

3. Enter the access code for the feature you want to access, if necessary, and then press O to send the ash. or Press C to cancel the ash. This feature is not available in GSM cellular mode.

Cellular Mode (GSM)

Placing a Call on Hold
You must subscribe to this network feature through your service provider(s). Note: This feature behaves differently based on the mode you are in. Check your mode settings before using this feature. See Selecting a Mode on page 169.
You can place a call on hold to receive a new call or while making a new call. You can only place one call on hold at a time, so some options may not be accessible if you have already placed a call on hold. To place a call on hold: 1. Press M until you will see Call
2. Press O. Your current call is put on hold and you will see Call Holding followed by Reconnect?. Once you a call is on hold, you have these options:

If you want to. Then.

Make a new call
Press M until you will see Make New Call, and then press O to select. Dial the number as usual, and then press O to place the call.

Switch Between Calls

When you are connected to either number, you will see 2 Calls followed by Switch?. Press O to switch to the other call and automatically place the current call on hold. Close the flip cover. or Press M until you will see End Current & Held Call, and then press O to select. Both calls are disconnected, and the display returns to standby.

End Both Calls

This feature is only available in satellite mode.
+ Preventing Access to the Phone Book
You may want to restrict memory access when loaning your phone to others. You can choose to prevent access to the phone memory, SIM memory, or both. Keep in Mind: If you switch to cellular mode these restrictions will not apply. 1. Follow the steps in 1-2-3: Getting to Personal Numbers. to get to Prevent Access, and then press O to select. 2. Press M until you see the restriction type you desire: No Memory Restrictions, To SIM Card Memory, To Phone Memory, or To Phone & SIM Memory. 3. Press O to select the displayed option. You see will Enter Security Code. 4. Enter security code. Enter your six-digit security code. You will see Completed. 5. Press and hold C to exit the menu. Keep in Mind: If you prevent access to both your phone memory and SIM memory and then try to access an entry, you will see Restricted. If you restrict access to either your phone memory or SIM memory and try to access an entry stored in that type of memory, you will see a list of the entries that are not restricted. This feature is not available in cellular mode. When you switch to cellular mode, the restrictions you set in satellite mode will not apply. Tip: The factory default security code is: 000000.
1-2-3: Getting to Fixed Dialing.
Press M until you see Phone Press M until you see Fixed

Dialing,

Press M to scroll to one of the features described below.

+ Restricting Phone Use

With the Fixed Dialing feature, you can restrict calling on your phone to a list of numbers that you create. When this feature is active, you can only call numbers or use prefixes (for example, country codes or area codes) that exactly match those that are stored in your list. You can store up to 40 entries on your fixed dial list. These entries are stored on your SIM card.

+ Activate Fixed Dialing

Use this option to set up your Fixed Dial list. 1. Follow the steps in 1-2-3: Getting to Fixed Dialing. to get to Setup Fixed Dialing, and then press O to select. You will see Enter PIN2.
Tip: You should have received your PIN2 code from your service provider.
2. Enter code. Enter your SIM PIN2 code, and then press O. 3. Press M until you see On or Off, and then press O. You will see Completed. 4. Press and hold C to exit the menu. Keep in Mind: You must turn Fixed Dialing off in order to make and receive calls in cellular mode. This feature is not available in cellular mode. You must deactivate this feature from satellite mode in order to make and receive calls in cellular mode.

The forwarding fax and data calls features are only available in GSM cellular mode. To forward a fax or data call from GSM Cellular mode: 1. Follow the steps in 1-2-3: Getting to Call Forwarding. to get to Detailed Forwarding, and then press O to select. Press M to scroll to select. 2. Press M to scroll to On or Off. If you select On continue with step 3, otherwise continue with step 4. 3. Enter the number you want calls forwarded to, and then press O. Your phone takes a moment to request the setting from the network, and then displays Call Forward On.
Forward Fax Calls Forward Data Calls

or and then press O to

To activate this feature in CDMA/AMPS cellular mode, see Forward Calls When Unavailable on page 102.

Cancel All Forwarding

Use this option to clear all Call Forwarding settings. To cancel Call Forwarding settings: 1. Follow the steps in 1-2-3: Getting to Call Forwarding. to get to Cancel All Forwarding, and then press O to select. You will see Call Forward Off. All Call Forwarding settings are now set to Off. 2. Press and hold C to exit the menu. To activate this feature in CDMA/AMPS cellular mode, see Forward Calls When Unavailable on page 102.
1-2: Getting to Call Related Features.
Press M until you see Call press O.
+ Showing the Battery Meter
1. Follow the steps in 1-2: Getting to Call Related Features. to get to Show Battery Meter. 2. Press O to select. The display shows a fuel gauge. The more segments lled, the greater your batterys charge:
Tip: Refer to Charging the Battery on page 34 for more information on your battery.
You may also see one of these messages:
The battery meter doesnt appear because a battery is not installed; the phone is operating from external power. The battery is being charged: If the phone is powered on the q indicator ashes. If phone is powered off, the q indicator does not appear. The battery has completed charging. The q indicator stops ashing.
3. Press and hold C to clear the display.
This feature is only available from satellite mode.

+ Showing Signal Strength
Use this feature to check the strength of the signal that your phone is receiving from the Iridium satellite network. If you are in cellular mode the signal strength is displayed automatically if you are registered. 1. Follow the steps in 1-2: Getting to Call Related Features. to get to Show Signal Strength. 2. Press O to select. You will see:

Checking Signal.

Rotate Antenna.
If the antenna is not rotated, you will see Rotate the antenna to continue. After a few seconds, if the phone is able to locate a signal, the signal strength indicator appears in the upper left corner of the display.
The signal strength meter remains on the display for several seconds. If the phone cannot locate a signal, you will see Weak Signal. 3. Press and hold C to exit the menu. This feature is only available from satellite mode.
+ Deactivating Pending Call Drop Signal
Under rare circumstances, due to system overcapacity or a satellite outage, a satellite may not be available to take your call. When this happens, your phone notifies you with a series of three consecutive tones and displays Pending Call Drop. The tones continue periodically until a new satellite moves into range or the call is dropped. To deactivate the alert tones: 1. Follow the steps in the 1-2: Getting to Call Related Features. to get to Pending Call Drop, and then press O to select. 2. Press M to scroll to either On or Off, and then press O to select. 3. Press and hold C to exit the menu.
This feature only applies to satellite mode.
+ Activating Call Waiting
Subscribers to Call Waiting can use this feature to decide whether or not to take incoming calls while on the line.To activate call waiting: 1. Follow the steps in 1-2: Getting to Call Related Features. to get to Call Waiting, and then press O to select. 2. Press M to scroll to On or Off, and then press O to select the desired option. 3. Press and hold C to exit the menu. For information on using call waiting, see Using Call Waiting on page 58. CDMA/AMPS users do not have to activate Call Waiting through the menu system. For information on using Call Waiting in CDMA/AMPS cellular mode, see Using Call Waiting on page 58. This feature is not available in GSM cellular mode.
Cellular Mode (CDMA/ AMPS) Cellular Mode (GSM)
1-2-3: Getting to Call Barring.
Press M until you see Call press O. Press M to scroll to Call

Barring,

Restricting Calls with Call Barring
You can use Call Barring to restrict both incoming and outgoing calls. Call Barring is useful if youre loaning your phone to others or when you wish to control incoming calls. When you change one of your Call Barring settings, your phone takes a few seconds to request the setting from the network.

Read a Stored Message

To read a stored message: 1. Follow the steps in 1-2-3: Accessing Your Messages. to enter the message center. If you have messages you will see the number of messages stored. If you do not have any messages, you will see No Messages. 2. Press M or < to move forward through a message one screen at a time. 3. Press O to access options for that entry, and then proceed to page 130. or Press and hold C to exit the menu. This feature is not available in CDMA/AMPS cellular mode.

Delete Messages

Use this option to make room for new messages: 1. Follow the steps in Go to the Next Message above until you see the message you want to delete, and then press O. 2. Press M until you see Delete Message, and then press O. You will see Message Deleted. 3. Press and hold C to exit the menu. This feature is not available in CDMA/AMPS cellular mode.

Go to the Next Message

To go to the next message: 1. Follow the steps in Read a Stored Message on page 129. 2. Press M until you see Go To Message and then press O.
You will see the next message. If you are at the end of your message list you will see the rst message again. 3. Press M or < to move forward through a message one screen at a time. 4. Repeat steps 2 to 3 until you have read all your messages. 5. Press and hold C to exit the menu.
Cellular Mode (CDMA/ AMPS) Satellite Mode

+ Return a Call

A callback number appears in quotes within the message. If one is enclosed, you can instantly place a call to that number. If a callback number is not included, your phone selects the first number in the message. 1. Follow the steps in Go to the Next Message on page 130 to display the desired message, and then press O. 2. Press M until you see Return Call, and then press O. You will see the number followed by Call?. 3. Press O to place a call to that number. You will see the number followed by Calling.
Customizing Phone Features
Once youre comfortable with the basic features of your new phone, use this chapter to set your phone up the way you like it.
adjusting your phones ringer volume choosing from ten different ringer styles choosing your phones keypad tones locking and unlocking your phone changing and setting codes for security setting home and away time and date resetting or clearing your phones settings selecting the language displayed by your phone
Entering the Phone Setup Menu
To enter the Phone Setup menu (satellite mode and CDMA/AMPS cellular mode only): 1. Press M to open the Options Menu. 2. Press M to scroll forward. or Press < to scroll backward or forward. 3. Press O when you see:

+ Clear All Stored Information
The Master Clear option resets the same items as Master Reset, plus the following: clear phone book entries from phone memory (not from SIM memory) clear last calls made list reset resettable call timers
Master Clear does not clear the: xed dial list my number(s) list received messages list
To clear the settings: 1. Follow the steps in 1-2-3: Getting to Phone Status. to get to Master Clear, and then press O to select. You will see Enter Security Code. 2. Enter your six-digit security code.You will see Reset Complete. 3. Press and hold C to exit the menu. You cannot clear your settings from cellular mode. However, when you clear your setting from satellite mode, you cellular cassette settings are cleared as well.
M until you see Phone Setup, and then press O. Press M to scroll to one of the features below.You will see the
Press feature name, along with Select?.
r Cellular Mode Settings r Set Up the Emergency Number
This feature does not apply to satellite mode. You will not see this menu option in this mode. This feature allows you to dial 112 to make an emergency call even if your local emergency number is not 112. The default number is 911. 1. Follow the steps in 1-2: Getting to Phone Setup. to get to Emergency Mapping, and then press O to select. You will see

Enter Number?

2. Enter number. Enter your local emergency number and then press O. 3. Press and hold C to exit the menu.
This feature does not apply to GSM cellular mode. You will not see this menu option in this mode.
r Setup an International Prex
This feature does not apply to satellite mode. You will not see this menu option in this mode. This feature allows you to use the 0 key (international prefix +) to make an international call without entering the access code for the country, no matter what mode you are in. The default prefix is 001. 1. Follow the steps in 1-2: Getting to Phone Setup. to get to Intl. Dialing Prefix, and then press O to select. You will see
2. Enter number. Enter the international access code for the country you are in, and then press O. 3. Press and hold C to exit the menu. This feature does not apply to GSM cellular mode. You will not see this menu option in this mode.

r System Scan

This feature does not apply to satellite mode. You will not see this menu option in this mode. The System Scan feature lets you select the type of cellular system your phone accesses. This feature is configured by your cellular service provider.
Select a System Scan Method
Your system ID is shown on your display when you are registered with the system. An A indicates you are registered with an analog system and a D indicates you are registered with a digital system. 1. Follow the steps in 1-2: Getting to Phone Setup. to get to System Scan, and then press O to select. 2. Press < to scroll to Std A/B, Scan A/B, Std B/A, Scan B/A, Scan A, Scan B, Home Only, or Preferred SIDs, and then press O to select. See the table on page 157 for a detailed description of these settings. 3. Press and hold C to exit the menu.

r Set Network Search Method
This feature does not apply to satellite mode. You will not see this menu option in this mode. When your phone needs to register with a network, it generates a sorted list of networks. The network list is sorted in the following order: the home network networks from a preferred list random list of other networks found above a certain signal strength remaining networks in descending order of signal strength
Any forbidden networks stored in the SIM card are not included in the sorted list.This feature allows you to determine how the phone tries to register with a system. See the table on page 167 for a description of the available search methods. To set your network search method: 1. Follow the steps in 1-2: Getting to Network Selection. to get to Network Search, and then press O. You will see Registration Preferences. 2. Press O. 3. Press < to scroll to Automatic Search or Manual Search, and then press O. You will see Completed.
You can select one of the following methods:
The phone tries to register with the rst network in the sorted list that satises the GSM network search rules (described on the previous page). If this is successful your phone displays the network name. The phone presents you with a sorted list of networks within range. You select the network with which you want to register. You will see Search Network followed by

Search?

Automatic Search
Press O to generate the sorted list. Press < to select the network you want to register

Manual Search

will see Register
with, and then press O. You Now?.
Press O to register with that network. When your phone has completed registering with the network, you will see the name of the network and the n or l indicator.
This feature does not apply to CDMA/AMPS cellular mode. You will not see this option in this mode.

r Find a New Network

This feature does not apply to satellite mode. You will not see this menu option in this mode. When your phone tries to register with a network, it excludes your current network from the search. If the attempt fails, your phone then attempts to reregister with the previous network. 1. Follow the steps in 1-2: Getting to Network Selection. to get to Find New Network, and then press O. If you are using the automatic method, you will see Searching and then the name of the network. If you are using the manual method continue with step 2. 2. Press < to scroll to the network you want to register with, and then press O. You will see Searching and then the name of the network.

Selecting a Mode

If you have an optional Cellular Cassette installed in your satellite phone, you can access the cellular network as well as the satellite network.

+ Set the Repetitive Timer
Use this feature to set your phone to alert you at specic intervals, for example every 45 seconds. 1. Follow the steps in 1-2-3: Getting to Audible Call Timers. to get to Repetitive Timer, and then press O to select. 2. Press M to scroll to On or Off, then press O to select. If you select On, you will see Enter Seconds. Continue with step 3. If you select Off, you will see Completed. Continue with step 4. 3. Press O to accept the current setting. You will see Seconds XXX. or Enter a number from 11 to 999, and then press O. You will see Seconds XXX. 4. Press and hold C to exit the menu.
1-2: Getting to Call Meters.
Press M until you see Call Press
+ Showing the In-Call Timer
Use this feature to display a running clock of the airtime elapsed while on a call. 1. Follow the steps in 1-2: Getting to Call Meters. to get to Set In-Call Display, and then press O to select. 2. Press M to scroll to Show Time Per Call or No In-Call Display, and then press O to select. 3. Press and hold C to exit the menu. This feature is not available in cellular mode.
+ Show the Lifetime Timer
Tip: The Lifetime Meter cant be reset. Reset All Timers has no effect on this timer. Use this feature to show the total time of all calls for the life of your phone. 1. Follow the steps in 1-2: Getting to Call Meters. to get to Lifetime Timer, and then press O to select. You will see the total airtime of your phone since it was manufactured, including the airtime spent in cellular mode. 2. Press and hold C to exit the menu. This feature is not available in cellular mode. However, when you view your lifetime time in satellite mode, the total airtime includes the airtime spent in cellular mode.
+ Customizing the Menu System
Do you think your 9500 Portable Phone has too many features for everyday use? You can do something about it by hiding the features you dont always need. Is your favorite feature not on the Quick Access menu? Its easy to change the defaults to your favorite features. By customizing your menus, your favorite features are always quick and easy to find! This chapter shows you how. Keep in Mind: The menu systems can only be customized in Iridium satellite mode. See Selecting a Mode on page 169 for more information.
personalizing the Options Menu personalizing the Quick Access Menu
Customizing the Menu System
+ Personalizing the Options Menu
You can customize the Options Menu by moving features in and out of the Extended Menu.

+ Move Menu Features

To move menu features: 1. Find the feature you want to move. 2. Press and hold O. You will see one of two responses depending on where that menu feature currently is. If you see:

Dual Tone Multi-Frequency Tones The tones that your phone transmits when you press a key on the keypad. These tones are used to access automated calling systems such as voicemail.
indicator A light or icon on your phone that gives you information about your phones status. Iridium System A system of 66 satellites that offer global communication.
Emergency Call This feature allows you to make an emergency call even if your phone is locked by dialing 112.
landline The telephone system used for conventional ofce and home phones. lock Use this feature to prevent unauthorized access to your satellite telephone. lock code A four-digit code used to unlock a locked phone.
fringe area The outermost range of a cellular system or the Iridium satellite system where signals are weak.
memory location A space in the internal Phone Book (both Phone Memory and SIM memory) where you can store a telephone number and a name. Each of the Phones memory locations can hold up to 32 digits and 16 letters. The SIM card memory can hold up to 20 digits and 16 letters. menu feature Any feature that can be accessed through the menu system. menu system The hierarchical arrangement of your phones features that allows for quick, intuitive access. message A feature that allows the user to view pager-like alphanumeric messages.
GSM Global System for Mobile CommunicationsA digital network protocol.
home system The local cellular system or satellite network where you obtain your wireless service. home type system A cellular/ satellite system of the same type as your local system. See also non-home type system, and system type.
In-Call Menu The menu that appears when you press M during a call. It allows you to access features like call holding.
name directory An alphabetical list of the names and telephone numbers you have stored into your phones internal Phone Book. NAMPS Narrow-Band AMPS. An analog technology. non-home type system A system type different from your home system. See also home type system and system type. non-wireline A cellular carrier that is not the same company as the conventional telephone company.
Portable Dock An accessory for the portable phone that converts it to a speaker phone. It runs off either AC power or auxiliary batteries. prompt A message requesting input.
Quick Access Menu A set of features that is activated by pressing E and a digit key (1 to 9).
roam To use a cellular system outside of your home system, usually when you travel beyond the range of your home system. If you are roaming you see the l indicator (cellular mode only).
One-Touch Dialing To use this feature, press and hold a number on the keypad, 1 through 9 and your call is placed. Options Menu The rst level of the menu system hierarchy, which contains the six main feature menus: Phone Book, CallRelated Features, Messages, Phone Setup, Network Selection, Mode Selection, Call Meters.

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Page 1
Iridium Service User Guide
Customer Care free call from your Roadpost satellite phone: +1.905.272.5665 free call from North America: +1.888.622.7368 customercare@roadpost.com www.roadpost.com

Page 2

Table of Contents
Section About Roadpost Getting Started Welcome To Roadpost Charging Your Phone Your SIM Card Use While Driving Emergency Services Quick Reference Guide Handset Overview Powering On Your Phone Holding Your Phone Making Calls Receiving Calls Using Your Iridium Service Voicemail Voicemail System Prompts Call Forwarding Call Display Call Waiting Text Messages Receiving Text Messages Troubleshooting Contact Us Country Codes Page 15

Getting Started

PLEASE EXCUSE OUR APPEARANCE Please excuse the appearance of this User Guide. As this is no longer a product we regularly have in stock, the formatting/content of this guide may not be up to our current standards. Rest assred that it still includes all the detailed information required to use your Iridium 9500 Satellite phone. As always, answers to any questions not contained in this guide are just a free call away. Dial +1.905.272.5665 - a free call from your Roadpost Satellite phone. Welcome To Roadpost Connection with Roadposts Iridium satellite service gives you access to a broad range of cellular features. This user guide explains the features and services, and details how to use them. Charging Your Phone Before you are able to use your phone, you must charge the phones batteries. Be sure to do this before you arrive at your destination. Connect your charging cable to your handset, and then insert the cable into a suitable power source. Your SIM Card Your SIM card is the key to your Iridium Service and contains all the information you store on your phone. Your phone comes ready-to-use, with your SIM card already inserted into your handset. Use While Driving You should be aware of the local laws regarding the use of satellite phones while driving. Be sure to check local regulations before using your phone while driving. Roadpost recommends that you always use a headset while driving, and use caution when using a satellite phone. For your convenience and safety, headsets are available for purchase. Contact Roadpost Customer Care or visit www.roadpost.com for details.

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Customer Care +1.905.272.5665

www.roadpost.com

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Emergency Services You can make an emergency call virtually anywhere in the world (without unlocking your phone) by dialing 112. Provided your phone has found a network, you are able to make an emergency call. The emergency call is directed to a central emergency operator. Be sure to check the emergency service number in the country you are traveling to. Roadpost recommends programming the local emergency service number into your SIM card. Ask your travel agent for this emergency information. We recommend that you program all important phone numbers into your handset, including the full international access codes. For information on how to program numbers into your phone, please refer to the manufacturers user guide.

Quick Reference Guide

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Powering On Your Phone 1. Open the keypad cover to expose the keypad. 2. Press and hold to turn the phone on and off.
Using Your Iridium Service
Receiving Calls To answer a call, press OK. Your phone is programmed with an Iridium network number. For callers dialing from a Public Switch Telephone Network: The caller dials the international access code for that country, your Iridium prefix (8816), plus your satellite number.
When you turn your phones power on, it performs a self test to let you know its operational. You may see a number of other power-on messages. When the indicator disappears and the icon appears, you are ready to start calling.
Holding The Phone 1.Extend the antenna by pressing the antenna release button at the top of the handset. 2.Rotate the antenna to either a left or right angle (the antenna will stop here). When talking on the phone, the antenna should be vertical to the ground, with the top of the antenna pointing up. 3.Make sure the antenna has a clear view of the sky. Making Calls 1.Rotate and fully extend the antenna. 2.Open the keypad cover to expose the keypad. 3.Press and hold + key until the '+' symbol appears on the display. 2.Enter the country code (see Country Code List). 3.Enter the city/area code. 4.Enter the telephone number and press OK.

Example: If your Iridium number is 49640, caller dials: From North America From the UK
Example: Calling 5665, a North American number: +OK

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Voicemail
Voicemail System Prompts While in the main menu the following prompts are available: 2 - Record message 3 - Change greeting 4 - Access personal options 9 - Make a call While reviewing your messages the following prompts are available: 1 - Play message 2 - Record message 7 - Delete message 9 - Save message * - Return to Main Menu # - Keep message as New and go to next message
The default PIN code is the last 7 digits of your phone number. When someone leaves you a voice message, the voicemail system automatically sends a text message to notify you. Your phone will display an envelope symbol, indicating a new text message has been received.
To retrieve messages: 1.Enter to access the Messages menu. 2.Enter MENU and scroll to Call Voicemail 3.Press OK to select. You will see your voicemail number followed by Calling. 4.There may be a short delay, please wait for the main message. When you hear the main message, enter your phone number. 5.Press * to access the message center. 6.Enter your password. 7.Follow the system prompts as you listen to your voicemail messages.
Please ensure that you record your PIN Code somewhere safe. If you forget your PIN Code, we cannot reset it for you.

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Call Forwarding When you select this option, all your calls are forwarded to the number you choose. Your phone does not ring. 1.Press MENU until you see Call Related Features, then press OK. 2.Press MENU to until you see Call Forwarding, then press OK. 3.Press MENU to scroll to On, and then press OK to select. 4.Press MENU to scroll to Voicemail or Other Number, and then press OK to select. If you select Voicemail, continue with step 6. If you select Other Number, then you will see Enter Number. Continue with step 5. 5.Enter the number you want all your calls forwarded to, and then press OK. Your phone takes a moment to request the setting from the network, and then you will see Call Forward On. 6.Press and hold CLEAR to exit the menu. To Cancel Call Forwarding: 1.Press MENU until you see Call Related Features, then press OK. 2.Press MENU to until you see Call Forwarding, then press OK. 3.Press MENU to scroll to Off, and then press OK to select. 6.Press and hold CLEAR to exit the menu.
Call Display Call display enables you to view an incoming caller's number on your satellite handset.
Call display may not work when a caller has withheld their number, from some non-Iridium networks, company switchboards, or when the call is being made from various international networks.

Call Waiting Call waiting alerts you when another caller is attempting to contact you when you are already on a call. To Activate Call Waiting: 1.Press MENU until you see Call Related Features, then press OK. 2.Press MENU to until you see Call Waiting, then press OK. 3.Press MENU to scroll to On, and then press OK to select. 4.Press and hold CLEAR to exit the menu. To De-activate Call Waiting: 1.Press MENU until you see Call Related Features, then press OK. 2.Press MENU to until you see Call Waiting, then press OK. 3.Press MENU to scroll to Off, and then press OK to select. 4.Press and hold CLEAR to exit the menu.

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Text Messages Your phone has been equipped so text messages can be received from any short message device.

T roubleshooting

Q: How do I remove the message envelope symbol on the screen? A: The message envelope symbol indicates that a new text message has been received. You must check your text messages to ensure that all new messages have been viewed. You may then delete or save any messages, and the envelope symbol should no longer be visible.
Please note the following restrictions: o Maximum 160 characters per message.
Receiving Text Messages To receive a text message your satellite phone must be switched on and must be in service. When your phone is off, your message will be held in the message center until your phone is switched on and in service. An envelope or similar icon will appear in the display when a text message is received. The text message may be accessed through your phone's main menu. When you receive a new alphanumeric message, you will see Message Read Now? 1.Press OK and continue with step 2 or press CLEAR to read the message later. 2.Press MENU or the arrow buttons to move forward through a message one screen at a time. 3.Press OK to access options for that entry.
When someone leaves you a voice message, the voicemail system automatically sends a text message to notify you. Your phone will display an envelope symbol, indicating a new text message has been received. Once you have viewed this message, the message envelope symbol is removed. To read and delete text messages, follow the instructions under Text Messaging. Please note that the text message envelope symbol will be displayed until all text messages have been saved or deleted.
Q: I am not able to receive a signal. What should I do? A: Ensure that your antenna is fully rotated, that you have a clear view of the sky. Check the signal strength meter; if the signal is weak, move into an open area. If you are inside a building, move next to a window. Q: The message envelope symbol is flashing. What does this mean? A: There is not enough memory for you to receive another text message. Follow the instructions under Text Messaging to read and delete one or more messages.

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Q: My SIM card wont work. What should I do? A: Check that the SIM card is inserted correctly, and that the gold surface of the SIM chip is clean. If it still does not work, your SIM card may be faulty. Contact Roadpost Customer Care from another phone. Q: I'm having problems with call quality. What should I do? A: Check the signal strength meter on the handset. If the signal is weak, move to an open area. If you are inside a building, move next to a window. Telephone:

Contact Us

+1.905.272.5665 (free call from your Roadpost satellite phone) or 1.888.622.7368 (toll free within North America)
Email: customercare@roadpost.com Web: www.roadpost.com

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Country Codes
Argentina Australia Austria Bahrain Belgium Brazil Canada China Denmark Egypt England Finland France Germany Gibraltar Greece Hong Kong Hungary Iceland India Ireland Italy Japan Kuwait Luxembourg Malaysia Malta Mexico Monaco Morocco Netherlands New Zealand Norway Pakistan Poland Portugal Romania Russia Saudi Arabia Scotland South Africa Singapore Spain Sweden Switzerland Taiwan Thailand Turkey UAE UK USA 1
For a complete list of country codes, please visit www.roadpost.com/dialingpatterns.asp 15