HP Scanjet 7650n Networked Document Flatbed Scanner

Datasheet

Get easy, fast and secure network scanning for workgroups Easily integrate a secure scanning solution into your existing networkno PC required Get an easy-to-use, versatile scanning and sending solution in one system Enjoy increased productivityscan 50 pages, unattended, at up to 12 ppm and send files directly to any network location
Add a secure scanning system to your networkno PC required Bypass the computertransfer scans to any network locationno PC required. Seamlessly integrate into any existing networks supporting TCP/IP. Send scanned files directly to e-mail, FTP, URL, Web browsers, printers and more. Safely transfer scanssecurity features such as SMTP and LDAP authentication protect your digital files. Set up and initiate the network document server with an easy-to-use Web interface. Get an easy-to-use scanning and sending solution. Get a fully networked scanning and sending solutiona scanner and document serverwith one system. Customize scan and sending profiles, using any networked PC, and access them with the touch of a button. Quickly and easily convert documents into digital formatsPDF, JPEG, TIFF and morewithout a PC. Increase productivity with fast, reliable scanning Achieve fast, unattended scanning at up to 12 ppm6 ipm, two-sidedusing a 50-page automatic document feeder. Deliver clear scans of 3-D objects and more, using a flatbed scanner with HP dual-sensor CCD technology. Save time with an easy-to-use, centrally located scanner that can be networked for multiple users. Scan books, ledgers, notes and more, using the flatbed scanner. Increase productivity with fast, reliable scanning Achieve fast, unattended scanning at up to 12 ppm6 ipm, two-sidedusing a 50-page automatic document feeder. Deliver clear scans of 3-D objects and more, using a flatbed scanner with HP dual-sensor CCD technology. Save time with an easy-to-use, centrally located scanner that can be networked for multiple users. Scan books, ledgers, notes and more, using the flatbed scanner.

Technical specifications

Scanner type Scan technology Sending Features Automatic document feeder (ADF) capacity ADF Scan speed2 ADF paper size support Remote Front Panel Software Preview speed2 Scan input m odes
HP PC Connect (not networked via AXIS 70U network server)1
Network Connect with AXIS 70U1
Flatbed Charge Coupled Device (CCD), Light source : Xenon fluorescent lamp Send-to-E-mail (SMTP), Send-to-File (FTP active/passive), Send-to-Web Not applicable browser (HTTP), Send-to-URL (SMTP and FTP), Send-to-Print (LPD and Raw TCP) 50 sheets Up to 12 ppm, up to 6 ipm Legal, letter, A4, custom Yes Up to 6 sec Front-panel: Scan document, Scan photo, File documents, E-mail, Copy Scan from flatbed or ADF using pre-configured or custom profiles from AXIS center; HP Photosmart software; user application via TWAIN; automatic document feeder; transparent materials adapter (scanning 35 mm negatives 70U front panel or AXIS Web User Interface. and slides) 75, 100, 150, 200, 300, 400, 600 Hardware: 2400 x 2400 dpi, Optical: Up to 2400 dpi Bit depth: 48-bit; Grayscale: to 2000 percent in 1 percent increments Maximum: 8.5 x 14 in (21.6 x 35.6 cm), Minimum: 3.5 x 5 in (127 x 88.9 mm) Maximum: 90 g/m2, Minimum: 60 g/m2 Paper (inkjet, photo, plain), envelopes, labels, cards (business, greetin g, index), 3-D objects 5 front-panel buttons (Copy, E-mail, File document, Scan document, Scan 7 process/navigation buttons (cancel, send, up, down, select, menu, add photo) page) Windows: BMP, JPEG, GIF, TIFF, TIFF compressed, PNG, PCX, Flashpix PDF, TIFF (FPX), PDF, PDF searchable, RTF, HTM, TXT; Macintosh: TIFF, PICT, JPEG, GIF, FlashPix, Plain Text, PDF, HTML, Rich Text PC: Microsoft Windows XP, XP x64, 2000: 500 MHz processor, 256 MB RAM, 450 MB available hard disk space, USB port, CD-ROM drive, 800 x 600 SVGA monitor, 16-bit color, Microsoft Windows Internet Explorer 6; Windows Vista, Vista x64: 800 MHz processor, 512 MB RAM, 450 MB Minimum Web browser requirements (for server configuration): Netscape Communicator 4.0 and higher, Microsoft internet Explorer and higher, Other available hard disk space, CD-ROM drive, 800 x 600 SVGA monitor, DirectX 9 capable graphics, Microsoft Windows Internet Explorer 7 compatible browsers Mac: Macintosh computer with built-in USB; 128 MB of physical RAM; Mac OS X v 10.2 and later; 250 MB disk space required to install; CD-ROM drive; 800 x 600 SVGA monitor; USB port Hi-Speed USB (compatible with USB 2.0 specifications) IEEE 802.2, IEEE 802.3, SNAP, Ethernet II frame types simultaneously Not applicable

Output resolution dpi settings Scan resolution3 Color bit depth/Grayscale levels Image scaling or enlargement range Document scan size Document weight Media types Control panel buttons File formats
Minimum system requirements
Connectivity Interfaces Operating systems Network protocols LDAP servers Security Supported mail servers Dimensions (W by D by H) Weight Whats in the box
Certified for Windows Vista(TM); Windows XP Home; Windows XP Professional; Windows XP Professional x64; Windows 2000; Mac OS X v 10.2 or higher
HTTP, IP, FTP, SMTP, TCP, LPD, Raw TCP/IP, ARP, RARP, BOOTP, DHCP, Not applicable ICMP, SNMP, UDP, LDAP v.1 et v.3, NTP, WINS, SMB Microsoft Exchange 2003/5.x, 2000 (multiple containers are supported); Not applicable Lotus cc:mail 3.2, Domino; Novell GroupWise 5.2, 5.5, 6.5; Netscape iPlanet; OpenLDAP NT Domain authentication, SMTP authentication for outgoing email, and NT Domain authentication LDAP user validation Microsoft Exchange, Sendmail, Lotus Notes, Novell Groupwise, Compatible Not applicable SMTP mail servers 19.21 x 13.39 x 6.38 in (488 x 340 x 162 mm) 12.6 lb (5.73 kg) HP Scanjet 7650n Network Document Flatbed Scanner, AXIS 70U Document Server with user manual, automatic document feeder (ADF), ADF cleaning cloth, Hi-Speed USB cable (compatible with USB 2.0 specifications), power supply and power cord(s), CD-ROM(s) with software for Microsoft Windows and Macintosh, User's Manual, Setup Guide , Transparent Media Adapter
Operating environment Maximum operating temperature Recommended temperature Recommended operating humidity Power specifications4 Power consumption Warranty
Ordering information 41 to 104 degrees F (5 to 40 degrees C) 50 to 95 degrees F (10 to 35 degrees C) 15 to 85% External power adapter, 100 to 240 VAC (+/- 10%), 50/60 Hz (+/- 3%), 24 VDC, 1500 mA 36 watts maximum One year, limited hardware warranty, one-year free phone support
Product HP Scanjet 7650n Networked Document Flatbed Scanner L1942A
Specifications and features differ when using the scanner as a PC-only connected device (the scanner is not connected to the AXIS 70U network server) vs. as a network scanner connected to th e AXIS 70U network server Scan speed: tests performed on a 1.7 GHz HP Vectra PC with 256 MB of RAM and Windows 2000 The maximum dpi at which you can scan is limited by available computer memory, disk space, and other system factors Power requirements are based on the country or region where the product is sold. Do not convert operating voltages or use with other voltages. Doing so might cause damage that would not be covered under HP's product warranty.

Copyright 2007 Hewlett-Packard Company.
The information contained herein is subject to change without notice. To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall HP or its third-party suppliers be liable for dir ect, indirect, special, incidental or consequential damages, whether based on contract, tort or any other legal theory and whether advised of the possibility of such damages. ENERGY STAR and the ENERGY STAR logo are U.S. registered marks of the United States Environmental Protection Agency. Microsoft, Windows, and Windows XP, Windows Vista are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S. registered trademark of Intel Corporation. All other product names mentioned herein may be trademarks of their respective companies.
For more information visit our website at www.hp.com

5/25/07 v2

HP Scanjet 7600-series document flatbed scanner

User's manual

HP Scanjet 7600 series scanner

Copyright and license

2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

Energy Star is a U.S. registered service mark of the United States Environmental Protection Agency. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks of their respective companies.

Contents

1 How to use the scanner...2 Scanner setup and initialization....2 Where to get additional information...2 Installing scanner software...2 How to use the HP Image Zone software..3 Front panel and accessories overview.. 3 Scanning overview...5 Select original type document or picture...6 Scan documents....6 Scan pictures....7 Save a document to a drive, disk, or CD...8 E-mail a scanned document or picture...8 Make copies....8 Cancel a scan....9 Use the Power Save button...9 Change scan settings....9 How to scan from the automatic document feeder... 10 Choose acceptable media for the ADF...10 Load originals in the ADF...10 Scan two-sided documents from the ADF...11 Make copies from the ADF....11 How to scan slides and negatives... 12 Tips for scanning transparent items...12 Plug in the transparent materials adapter (TMA) cable.. 12 Scan slides or negatives...13 Care and maintenance...17 Clean the scanner glass...17 Clean the transparent materials adapter (TMA)...17 Clean and maintain the automatic document feeder (ADF)..17 Order maintenance and scanner supplies...18 Troubleshooting...19 Scanner installation or setup problems...19 Scanner initialization or hardware problems...20 Product support....23 Accessibility Web site...23 HP Scanjet Web site....23 Support process...23 Regulatory information and product specifications..28 Scanner specifications....28 Transparent materials adapter (TMA) specifications..28 Automatic document feeder (ADF) specifications..29 Environmental specifications for the scanner, ADF, and TMA..29

How to use the scanner

This manual describes how to use the HP Scanjet 7600 series scanner and its accessories, resolve installation problems, and reach customer support.
Scanner setup and initialization
To set up your scanner and install the scanning software, see the Setup Poster shipped with your scanner.
Where to get additional information
More information about the scanner and software can be found in the onscreen Help. Double-click the HP Director icon on your desktop, and then click on Help. Macintosh Users: See the onscreen Help in the Macintosh HP Image Zone software for information about scanning procedures. Note HP Director is only available when the HP Image Zone software is installed.
Installing scanner software
HP offers several scanning solutions customized for your scanning needs. To determine which software to install, see the table below. Begin with CD 1 and choose from the following software solutions. CD 1 Software options HP Image Zone for scanning documents, photographs and graphics Description HP Scanjet 7600 Series Document ISIS/TWAIN for document image scanning Software for documents and photo management and enhancement Can scan slides and negatives Enables front panel scanner buttons Includes TWAIN connectivity to the most popular imaging software programs Requires 550 megabytes (MB) of disk space Use with ISIS- or TWAIN-compatible document management applications Scanner is accessed through document management software on CD 2, or other TWAINcompliant or ISIS-enabled applications Offers TWAIN contrast and brightness capabilities Offers improved two-sided scanning performance Does not offer front panel scanner button functionality Cannot scan slides and negatives Requires 20 megabytes (MB) of disk space
Note At least one of the above software options from CD 1 must be installed in order to scan. Both solutions can be installed. Other software may also be included on CD 1. See onscreen instructions for details. CD 2 contains software for custom scanning and document management which can be used with the HP Scanjet 7600 Series Document ISIS/TWAIN software. Insert CD 2 and follow the onscreen instructions. To learn more about TWAIN, you can also visit www.twain.org.

How to use the HP Image Zone software
When you install the HP Image Zone software, you will have two icons on your desktop: HP Director is the software that gets you started scanning pictures and documents. It is also where you can access the onscreen Help and change scan settings. HP Image Zone is the software to use for manipulating and sharing your images after they have been scanned.
For scanning software procedures, see the onscreen Help available through the HP Director window. To start the HP Image Zone software: Double-click the HP Director icon on the desktop. When the HP Director window opens, you can select from buttons that: Perform scanning and copy functions Take you to HP Image Zone to manipulate your images Open the onscreen Help Click the Help menu item in the HP Director window to access help for your scanner hardware and software. If the HP Director icon is not available on the desktop: a Click Start. b Click Programs (or All Programs). c Click HP, and then click HP Director.
Note HP Director is only available when the HP Image Zone software is installed.
Front panel and accessories overview
This section presents an overview of the scanner front panel, the transparent materials adapter (TMA), and the automatic document feeder (ADF).

Chapter 1

Front panel buttons
Icon Feature name Scan Document button Scan Picture button File Documents button Description Scans an original document to the document management program included on CD 2, if installed. If this program is not installed the scan will be saved to a file. Scans pictures, graphics, slides, or negatives to the HP Image Zone. Slides and negatives must be scanned from the TMA. Scans the original document for archiving as a black-and-white image in small file sizes. If you wish to scan documents containing color or grayscale pictures, use the Scan document ( ) button instead. Scans using grayscale image settings to keep the file size small for e-mail and sends the scan to your e-mail software (if supported). There is an option to scan pictures, slides, or negatives in color. Scans the item and sends it to a printer to make copies. Selects the number of copies to be printed with the Copy button. Determines whether items will be scanned in color or in black and white when you press the Copy button. Turns Power Save mode on or off. The Power Save button can also be used to turn the power completely off by holding down for at least 2 seconds. Cancels a scan while the scanner is scanning, or cancels a series of scans from the automatic document feeder (ADF). Indicates the number of copies that will be printed when you press the Copy button. Also shows error codes that identify scanner problems.

To change the e-mail program, open the HP Director software from your desktop icon or from the Start menu, and then select E-mail Settings in the Settings drop-down list. The E-mail Settings dialog box appears. Select the e-mail program that you want to use, and then click OK.

Make copies

Use the Copy button ( ) to scan an original and send it to a printer.
The front panel Copy button is optimized to scan and print a duplicate of what is on the scanner glass. If you wish to change the image, such as lighten, darken, or adjust size, use the Make Copies button on the HP Director. Place the original face down on the scanner glass, as indicated by the reference marks, or face-up in the ADF. Select the copy options: Select the number of copies by pressing the Number of Copies button ( ). The number of copies appears in the front panel display. Select how the original is scanned by pressing the Color button ( ) or Black & White button ( ). Press the Copy button ( ). The copies are printed on the default printer.
Note There is no preview image for the copy function. If you wish to change any copy settings, use the Make Copies button in HP Director. An HP Copy dialog box will open where you can select the settings you want for your copy.

Cancel a scan

Press the Cancel button ( ) to cancel a scan in progress, or to cancel a series of scans when you are scanning from the ADF.
Use the Power Save button
Press the Power Save button ( ) once briefly to turn off the lamp when not using the scanner. When you are ready to begin scanning again, just press one of the front panel scan buttons to turn the lamp back on and begin scanning immediately. To turn the scanner completely off, press and hold the Power Save button ( ) for two (2) seconds. To begin scanning again once you have turned the scanner completely off, press the Power Save button once only.

Change scan settings

You can change many scan settings from the HP Image Zone software. These scan settings include button settings for the front panel and HP Director scan buttons, preferences, and automatic exposure. See the onscreen Help in HP Director for more detailed information. Double-click the HP Director icon on your desktop, or go to Start, then Programs or All Programs, HP, and then Director. Double-click Help in the HP Director window. In the Index tab, type settings to find more information.
How to scan from the automatic document feeder

This section explains how to use the automatic document feeder (ADF) for the HP Scanjet 7600 series scanner.
Choose acceptable media for the ADF
The ADF works best when the originals meet the following specifications. If the originals do not meet these criteria, scan from the scanner glass. For one-sided scanning, you can use A4-, letter-, or legal-size paper: 210 mm x 355.6 mm (8.5 x 14 inches). For two-sided scanning, use A4- or letter-size media. The ADF cannot scan both sides of a document smaller than 127 mm x 127 mm (5 x 5 inches) or larger than 210 mm x 304.8 mm (8.5 x 12 inches). Tip To scan both sides of a legal-size document, 216 mm by 356 mm (8.5 by 14 inches), scan one side in the ADF, turn the document over, and then scan the other side in the ADF. Custom-size media ranging from 88.9 mm x 127 mm (3.5 x 5 inches) to 216 mm x 356 mm (8.5 x 14 inches) can be scanned with the one-sided option. Media weights from 60 to 90 grams per square meter (g/m2) (16 to 24 lbs). Media that does not contain perforations or punch holes. Media that does not contain wet glue, correction fluid, or ink. Note Avoid putting multipart forms, transparencies, magazine pages, gumbacked pages, and lightweight paper in the ADF. Before placing an original in the ADF, check for and remove curls, wrinkles, staples, paperclips, and any other attached material.
Load originals in the ADF
1 Place a stack of similarly sized pages face-up in the document input tray, with the first page on top.
Adjust the paper guides to center the stack. Press a front panel button or use the HP Director to begin scanning. Follow the onscreen instructions to finish scanning.
Scan two-sided documents from the ADF
5 Load your originals. See Load originals in the ADF. Open HP Director. Click the Scan Document button in HP Director. The HP Scanning dialog box appears. Under Would you like to scan both sides of the original(s)? select Yes, scan both sides, and then click Scan. When you are finished scanning click Done, the software sends the scanned file to the specified location.
One-sided scanning is the default method for the ADF. To change this default to twosided scanning, open HP Director on your desktop, click Settings, click Scan Settings and Preferences and then click Scan Preferences. Click the Automatic tab, and then select the setting that you want to assign as the default. Note Not all page sizes can be scanned two-sided. See Choose acceptable media for the ADF for more information about media. If you are acquiring your scan from an imaging software program using TWAIN, the HP Scanjet 7600 series Document ISIS/TWAIN software offers additional capabilities for brightness and contrast, and improved performance and control for two-sided scanning. For more information about installing the HP Scanjet 7600 series Document ISIS/TWAIN software, see Installing scanner software.

Make copies from the ADF

You can use the Copy button ( ) to scan multiple originals from the ADF and send them to a printer. The copy function defaults to the setting used the last time you made copies. For more information, see Make copies.
How to scan slides and negatives
This section contains information about setting up and using the transparent materials adapter (TMA) to scan slides and negatives. You can use the TMA to scan 35 mm slides or negatives.
Tips for scanning transparent items
To scan items larger than those that the transparent materials adapter (TMA) accepts, place the transparency on the scanner glass, place a white sheet of paper on top of the transparency, and then scan as usual. When scanning a 35 mm slide or negative, the scanner software automatically enlarges the image to approximately 11 cm x 15 cm (4 x 6 inches). If you want the final image to be larger or smaller, use the Resize tool in the scanner software to set the scaling to the final size that you select. The scanner will scan the item to the size you select and adjust the scan resolution as appropriate to be consistent with the chosen scan resolution. To scan 35 mm slides or negatives using the TMA, click the Scan Picture button ( ) on the front of the scanner, or click the Scan Slides/Negatives button in the HP Director.
Plug in the transparent materials adapter (TMA) cable
The TMA includes a light source, positioning plate and media holders. Make sure you have all the components of the TMA.
Negative light shield Negative holder Positioning plate Slide light shield Light source and slide holder
Connect the TMA cable to the scanner 1 Disconnect the power cable from the scanner. 2 On the back of the scanner, find the round TMA port. 3 Holding the TMA cable by its free end, align the connector so that the arrow is on the top side.
TMA cable and port 4 Gently insert the connector into the TMA port. Caution Do not force the cable into the TMA port. Forcing the cable can bend or break internal pins. 5 Reconnect the power cable.

Scan slides or negatives

To scan standard 35 mm slides or negatives, use the transparent materials adapter (TMA) light source and the positioning plate. For negatives, use the negative holder. When scanning fewer than three slides, use the slide light shield; when scanning fewer than four negative frames, use the negative light shield.

Start the scanning process
1 Place the positioning plate on the scanner glass, and match the reference mark on the plate to the reference mark on the scanner.
Place the positioning plate on the scanner glass 2 Insert slides or negatives into the TMA light source. See below for details.
Load slides into the TMA light source
1 Insert up to three slides into the slide holder on the bottom side of the transparent materials adapter (TMA) light source.

Chapter 3

Note Make sure that the shiny side of the slide faces the scanner glass when the TMA light source is in position on the scanner glass. (The emulsion side is dull.) 2 If you are scanning fewer than three slides, insert the slide light shield after you load the last slide.
Insert a slide into the slide holder with a slide light shield
Load negatives into the TMA light source
1 Load a negative strip into the negative holder. The negative holder is normally stored in the TMA light source, within the slide holder. Note Make sure that the shiny side of the negative faces the scanner glass when the TMA light source is in position on the scanner glass. Caution Negatives are easily damaged. Touch them only on their edges. 2 If you are scanning a negative strip with fewer than four frames, insert the negative light shield after you load the negative strip. Use the arrow icons on the negative light shield to position it correctly. Load the negative strip into the negative holder.
Slide the negative holder into the slide holder on the bottom side of the TMA light source.
Complete the scanning process
1 Place the transparent materials adapter (TMA) light source into the positioning plate with the slides or negatives facing down. The TMA cable should fit in the groove that is on the same end of the positioning plate as the reference marks.
Place the TMA light source on the positioning plate 4 Press the Scan Picture button ( ) on the front of the scanner. In the HP Scanning dialog box, select Scan slides using transparent materials adapter or Scan negatives using transparent materials adapter. Click Scan. When you are finished scanning, click Scan to scan another slide or negative, or click Done.
If you want more control of the final selection area of the image for scanning, select Show Preview in the HP Scanning dialog box, or use the Scan Slides/Negatives button in HP Director. In the Preview dialog box, you can select the area of the slide or negative that you want to scan. Click and hold a selection handle and adjust the area to frame the final scan area of the image. You must then click the Accept button in the preview screen to initiate the scan. The software sends the image to HP Image Zone.

Final scan area Note For information about rotating the image, adjusting color or size, or making other changes to the image, see Edit an image in the preview section of the onscreen Help.
Find troubleshooting information
For more information about resolving issues related to the TMA, and scanning slides or negatives, go to the onscreen Help in HP Director. Click Director Help and in the Contents tab, click the HP Scanjet 7600 series scanner heading. Open the folder by clicking the plus sign (+) and then click Troubleshooting, where you will find the Transparent materials adapter (TMA) problems section.

Care and maintenance

Occasional cleaning of your scanner helps ensure optimal performance. The amount of care necessary depends upon several factors, including the amount of use, the type of media that is fed through the automatic document feeder (ADF), and the environment. You should perform routine cleaning as necessary. For all care and maintenance procedures required for the scanner, please see the Care and maintenance section for your scanner in the onscreen Help. In HP Director, click Help, and then select the HP Scanjet 7600 series scanner Help section. Routine cleaning and maintenance should include cleaning the scanner glass, the transparent materials adapter (TMA), and the automatic document feeder (ADF). Caution Avoid placing items that have sharp edges in the scanner. Doing so can damage the scanner. Before placing an item on the scanner glass, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the glass.

Clean the scanner glass

Disconnect the universal serial bus (USB) cable and power cable from the scanner. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner, and dry the glass with a dry, soft, lint-free cloth. Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could run to the edges and damage the scanner. When you have finished, reconnect the USB cable and power cable to the scanner.

Check the cables

Cable type Power cable Action The power cable is connected between the scanner and a power outlet. Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Disconnect the power cable from the scanner and turn off the computer. After 60 seconds, reconnect the power

Chapter 5 (continued)

Cable type
Action cable to the scanner and then turn on the computer, in that order.

USB cable

The USB cable is connected between the scanner and the computer. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the USB cable is securely connected between the scanner and the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find USB troubleshooting topics.
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, use the following procedure: Close the HP Image Zone software, if it is open. Disconnect the cable that connects the scanner to the computer. Turn the scanner off by disconnecting the power cable. Turn the computer off, wait 60 seconds, and then turn the computer on again. Turn the scanner on by reconnecting the power cable. Reconnect the cable that connects the computer and the scanner (use a different USB port on the computer if possible). A 00 in the LCD on the front panel of the scanner indicates that a USB connection error has occurred. Check that the USB cable is securely connected between the scanner and the computer. Make sure that the USB cable is connected to the back of the scanner correctly. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel overly tight. Try connecting the USB cable to a different USB port on your computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are correctly connected, test the scanner by using the following procedure: Disconnect the USB cable and power cable from the scanner. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm (1 inch), and the lamp will turn on. If the carriage does not move and the scanner lamp does not turn on, a problem might exist with the scanner hardware. See Product support.

Product support

This section contains support information, including phone numbers and Web site information.

Accessibility Web site

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv/.

HP Scanjet Web site

Visit www.hp.com for a variety of information: Learn tips for scanning more effectively and creatively. Gain access to HP Scanjet driver updates and software. Register your product. Subscribe to newsletters, driver and software updates, and support alerts. Purchase scanner supplies.

Support process

The HP support process works most effectively if you perform the following steps in the order specified: Review the onscreen Help for the software and scanner, including the Troubleshooting section. Go to the HP Consumer Support Web site for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP Web site for product help, drivers, and software updates at www.hp.com/ support. The HP Consumer Support Web site is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.) Use HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Product Support technician. E-mail support is available in the languages listed at that Web site. Contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanners limited warranty period. After the warranty period, the dealer will quote a service charge. Contact the HP Product Support Center for support by phone. Please consult the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HPs continuing efforts to improve phone support information services, we advise you to check the HP Web site on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP

Chapter 6

while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information: the scanner model number (located on the scanner) the scanner serial number (located on the scanner) the computer operating system the version of the scanner software (located on the scanners CD label) messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice. Telephone support is free from the date of purchase for the period specified unless otherwise noted. Locations Africa Asia Pacific Canada Europe Latin America Middle East United States Phone-support period 30 days 1 year 1 year 1 year (see the following table for details for each country/region) 1 year 30 days 1 year
Phone support in the United States
Support is available both during and after the warranty period. Within the period of your warranty, telephone support is provided free of charge. Call 800-HPINVENT (800-474-6836). U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support might change without notice). After the warranty period, call 800-HPINVENT (800-474-6836). Charges are $25.00 U.S. per issue, and are charged to your credit card. If you think your HP product needs service, call the HP Product Support Center, which can help determine if service is required.
Phone support in Europe, Middle East, and Africa
HP Product Support Center phone numbers and polices can change. Visit the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. Country/Region Algeria Phone number +213 (0) 45 43

(continued)

Country/Region Austria Bahrain Belgium
Phone number +43 (0) (within country toll free) +(Dutch) +(French)
Czech Republic Denmark Egypt Finland France Germany Greece
+42 (0) 7310 +++358 (0)767 +33 (0) 22 (Euro 0.34/min) +49 (0) 180 (Euro 0.12/min) + 6073603 (International) 47 (within Greece) 2649 (toll free from Cyprus to Athens)
Hungary Ireland Israel Italy Luxembourg
+36 (0) +923902 +972 (0) (French) 007 (German)
Morocco Netherlands Norway Poland Portugal Romania Russian Federation
+2020165 (Euro 0.10 per minute) ++00 +++ (Moscow) + (St. Petersburg)

Saudi Arabia Slovakia South Africa

++1030 (RSA)

Chapter 6 (continued)

Country/Region

Phone number +27-9301 (Outside RSA)
Spain Sweden Switzerland Tunisia Turkey Ukraine United Arab Emirates United Kingdom
++46 (0) 77-+(German, French, Italian Peak time 0.08 CHF/Outside peak 0.04 CHF) +22 +71 +7 (380 44) 4903520 +971 (0) 2020 +44 (0) 4320
Other phone support worldwide
HP Product Support Center phone numbers and polices can change. Visit the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. Country/Region Argentina Phone number +Australia 147 (During the warranty period) 910 (After the warranty period) Brazil (11) (Grande So Paulo) (Outside Grande So Paulo) Canada 800 hpinvent (or +474 6836) (905) (from within Mississauga calling area) Central America and the Caribbean Chile China Colombia Costa Rica Dominican Republic Guatemala +999 +86 (21) 999 5105
Country/Region Hong Kong SAR India Indonesia Jamaica Japan
Phone number ++62 (21) 0-800-(inside Japan) +(outside Japan)

Korea, Republic of

+82 1588-3003 (Seoul) 0 80-999-0700 (Outside Seoul)

Malaysia Mexico

+405 01-800-4726684) (55) 5258 9922
New Zealand Nigeria Panama Peru Philippines Puerto Rico Singapore Taiwan Thailand Trinidad & Tobago United States Venezuela Vietnam
+64 (9) +10111 + 63 (2) ++5300 ++66 (0) 474-6836 (800 HPINVENT) +84 (0) 4530
Regulatory information and product specifications
This section contains regulatory information and product specifications for the HP Scanjet 7600 series scanner and accessories.

Scanner specifications

Name Scanner type Weight with ADF Size with ADF Description Flatbed with automatic document feeder (ADF) and transparent materials adapter (TMA) 5.7 kg (12.6 lbs) 488 mm x 340 mm x 162 mm (19.21 x 13.39 x 6.38 inches)
Scanning element Charged-coupled device Interface Optical resolution Selectable resolution AC line voltage USB 2.0 Hi-Speed 2400 x 2400 dpi hardware 12 dpi to 999,999 enhanced dpi at 100 percent scaling 100-120 V 60 Hz North America 200-240 V 50 Hz Continental Europe, United Kingdom, Australia 100-240 V 50 Hz/60 Hz Rest of the world Power consumption and regulatory information For power consumption data, information on power supplies and regulatory information see the regulatory_supplement.htm file on the HP Image Zone software CD. The HP Scanjet 7600 series scanner is Energy Star compliant. As an Energy Star partner, Hewlett-Packard Company has determined that this product meets the Energy Star guidelines for energy efficiency.

Transparent materials adapter (TMA) specifications
Name Media types Media capacity Description Three 35 mm slides or one 35 mm negative strip Slide: 1.05 mm to 1.9 mm thick and 49.8 mm to 50.8 mm on any side
Name Size Weight Power requirements
Description 287 mm x 84 mm x 50 mm (11.3 x 3.3 x 1.97 inches) 346 g (0.763 lbs) 1.0 Amps, 24 Volts, 24 watts< (supplied by scanner) 925 mA, 22 watts (peak) 700 mA, 17 watts (nominal)
Automatic document feeder (ADF) specifications
Name Size Weight Paper tray capacity Maximum paper size Description 475 mm x 320 mm x 92 mm (18.7 x 12.6 x 3.6 inches) 2.46 kg (5.4 lbs) 50 pieces of 75 g/m2 (20-lb bond) One-sided scanning: 210 mm x 355.6 mm (8.5 x 14 inches) Two-sided scanning: 210 mm x 304.8 mm (8.5 x 12 inches) Minimum paper size One-sided scanning: 89 mm x 127 mm (3.5 x 5 inches) Two-sided scanning: 127 mm x 127 mm (5 x 5 inches) Maximum paper weight Power requirements 90g/m2 (24 lbs) 1.0 A, 24 V, 32 watts (supplied by scanner) 800 mA, 19 watts (peak) 625 mA, 15 watts (nominal)
Environmental specifications for the scanner, ADF, and TMA
Name Temperature Description Operating the scanner and TMA: 10 to 35 C (50 to 95 F) Operating the ADF: 10 to 30 C (50 to 85 F) Storage: -40 to 60 C (-40 to 140 F) Relative humidity Operating the scanner, ADF, and TMA: 15 percent to 80 percent noncondensing 10 to 35 C (50 to 95 F) Storage: up to 90 percent at 0 to 60 C or (32 to 140 F)

Chapter 7