HP Deskjet F4100 All-in-One series

Basics Guide

Hewlett-Packard Company notices
The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 2007 Hewlett-Packard Development Company, L.P. Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Contents

1 HP All-in-One overview The HP All-in-One at a glance....2 Control panel buttons.....3 Status light overview....4 Load originals for scanning and copying...5 Make a copy....6 Scan an original....6 Troubleshooting and support Uninstall and reinstall the software...7 Hardware setup troubleshooting....8 Clear paper jams.....10 Print cartridge troubleshooting...10 Find more information....10 Setup Guide....11 Onscreen Help....11 HP Web site....11 Ink usage....11 HP support.....11 HP support by phone....11 Phone support period....11 After the phone support period...11 Before calling HP Support...11 Technical information System requirements....13 Paper specifications.....13 Physical specifications....13 Power specifications.....13 Environmental specifications....13 Regulatory notices....13 Regulatory model identification number....13 Warranty.....14

HP All-in-One overview

The HP Deskjet F4100 All-in-One series is a versatile device that gives you easy-to-use copying, scanning, and printing. For information about the full range of features and functions, see the onscreen Help.
The HP All-in-One at a glance
HP All-in-One overview Label * Description Control panel Input tray Tray extender Paper-width guide Print cartridge door Glass Lid backing Rear door Rear USB port Power connection* Use only with the power adapter supplied by HP. 2 HP All-in-One overview

Control panel buttons

Label 1
Name and Description Scan: Starts scanning the original currently on the glass. The Scan command is ignored if the HP All-in-One is busy with any other job. The Scan command functions only when the computer is on. Photosmart Essential button: Launches the HP Photosmart Software for printing, editing, and sharing photos. NOTE: If the HP Photosmart Software is not installed on your computer, the Photosmart Essential button will not do anything.
Paper Type: Changes the paper type setting to either plain or photo paper. Make sure the appropriate paper type is loaded in the input tray. The default paper type setting is Plain. The Paper Type lights indicate the currently selected paper type, Plain or Photo.
Start Copy Black: Starts a black-and-white copy job. Press this button multiple times to specify multiple black copies. The printer will start printing shortly after the number of copies have been selected. The number of copies to be printed is shown to the right of this button. TIP: You can make up to 9 copies using the control panel (varies by model).
Start Copy Color: Starts a color copy job. Press this button multiple times to specify multiple color copies. The printer will start printing shortly after the number of copies have been selected. The number of copies to be printed is shown to the right of this button.
Chapter 1 (continued) Label Icon Name and Description TIP: You can make up to 9 copies using the control panel (varies by model). Check Print Cartridge lights: Indicates the need to reinsert the specified print cartridge, replace the print cartridge, or close the print cartridge door. Resume: Instructs the HP All-in-One to continue after a problem is solved. A blinking Resume light next to the Resume button indicates the need to load paper or clear a paper jam. Cancel: Stops a print, copy, or scan job. On: Turns the HP All-in-One on or off. The On button is lit when the HP Allin-One is powered on.

Status light overview

Several indicator lights inform you of the status of the HP All-in-One.

HP All-in-One overview 4

Label 3 4
Description Paper Type lights (for the Paper Type button) Check Print Cartridge lights Resume light On button
The following table describes common situations and explains what the lights mean.
Light status All lights are off. The On light and one of the Paper Type lights are on. The On light is blinking. The On light blinks quickly for 3 seconds and then is on steady. The On light blinks for 20 seconds and then is steady. What it means The HP All-in-One is turned off. Press the On button to turn on the device. The HP All-in-One is ready for printing, scanning, or copying. The HP All-in-One is busy printing, scanning, copying, or aligning the print cartridges. You pressed a button while the HP All-in-One is already busy printing, scanning, copying, or aligning the print cartridges. You pressed the Scan button and there was no response from the computer.
(continued) Light status The Resume light is blinking. What it means
The HP All-in-One is out of paper. The HP All-in-One has a paper jam. The paper size setting in the copy software does not match the paper size detected in the input tray. The print cartridge door is open. The print cartridges are missing or not seated correctly. The tape was not removed from the print cartridge. The print cartridge is not intended for use in this HP All-in-One. The print cartridge might be defective.
The Check Print Cartridge light is blinking.
NOTE: Your printer might be packaged with only a tri-color print cartridge. The On, Resume, and Check Print Cartridge lights are blinking. All lights are blinking. Scanner failure. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. The HP All-in-One has a fatal error. 1. 2. 3. 4. Turn the HP All-in-One off. Unplug the power cord. Wait a minute, then plug the power cord back in. Turn the HP All-in-One back on. HP All-in-One overview 5
If the problem persists, contact HP Support.
Load originals for scanning and copying

You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. For information about loading full-size paper, see the Setup Guide. For information about loading other paper sizes, see the onscreen Help. To load an original on the glass 1. Lift the lid on the HP All-in-One. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: To get the correct copy size, make sure that there is no tape or other foreign object on the glass.

Chapter 1

3. Close the lid.

Make a copy

You can make quality copies from the control panel.

HP All-in-One overview 6

To make a copy from the control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. 3. Press the Paper Type button to set the paper type. 4. Press Start Copy Black or Start Copy Color.

Scan an original

For original documents or images placed on the glass, you can start a scan from your computer or from the HP All-in-One. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To scan to a computer 1. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. 2. Press Scan. If the original is a photo, a preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only. 3. Make any edits to the preview image, and then click Accept when you are finished.
Troubleshooting and support
This chapter contains troubleshooting information for installation and configuration issues and some operational topics. For more troubleshooting information, see the onscreen Help. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. To uninstall from a Windows computer and then reinstall 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 6. Insert the HP All-in-One CD-ROM into your computers CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. To uninstall from a Mac and then reinstall 1. Disconnect the HP All-in-One from your Mac. 2. Open the Applications:Hewlett-Packard folder.
Chapter 2 3. 4. Double-click HP Uninstaller. Follow the onscreen instructions. After the software is uninstalled, disconnect the HP All-in-One, and then restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. 6. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computers CD-ROM drive. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply. Solution Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Troubleshooting and support 8
Power connection Power cord and adapter Power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Allin-One directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly. Solution: The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few seconds for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off. Troubleshooting and support
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with my computer
Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution: If the HP All-in-One and computer are not communicating with each other, try the following: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-inOne is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Make sure the print cartridges are installed. Make sure you have paper loaded in the input tray. Check that the HP All-in-One does not have a paper jam. Check that the print carriage is not jammed. Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. Check that the HP All-in-One print queue is not paused or offline (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

Chapter 2 Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job. If necessary, remove and then install the software you installed with the HP All-in-One again. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Clear paper jams

For more information about clearing a paper jam, see the onscreen Help.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles. Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. 2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.
Troubleshooting and support 10
Repeat steps 1 and 2 for the tri-color print cartridge on the left side. If the problem persists, you may need to print a self-test report or clean the print cartridges. For more information, see the onscreen Help.

Find more information

A variety of resources, both printed and onscreen, provide information about setting up and using the HP All-in-One.

Setup Guide

The Setup Guide provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support on page 7 in this guide.

Onscreen Help

The onscreen Help provides detailed instructions on features of your HP All-in-One that are not described in this guide, including features that are only available using the software you installed with your HP All-in-One. To access the HP Photosmart Software Help on a Windows computer 1. In the HP Solution Center, click the tab for the HP All-in-One. 2. In the Device Support area, click Onscreen Guide or Troubleshooting.

HP Web site

If you have Internet access, you can get help and support from the HP Web site at www.hp.com/ support. This Web site offers technical support, drivers, supplies, and ordering information.

Ink usage

Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage.

HP support

You can contact HP Support by phone and online. Support options and availability vary by product, country/region, and language.

HP support by phone

Troubleshooting and support For a list of support phone numbers, see the inside front cover of this guide. Support options and availability vary by product, country/region, and language.

Phone support period

One year of phone support is available in Asia Pacific and Latin America (including Mexico). To determine the duration of phone support in North America, Eastern Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Before calling HP Support
1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One.

Chapter 2 c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the On button. Have the following information available: a. Specific name of the HP All-in-One, as it appears on the control panel. b. Print a self-test report. (For more information, see the User Guide.) c. Be prepared to describe your problem in detail. d. Have your serial number and service ID ready, found on the self-test report. e. Be near the HP All-in-One printer when you call HP Support.
Troubleshooting and support 12 Troubleshooting and support

Technical information

The technical specifications and international regulatory information for the HP All-in-One are provided in this section.

System requirements

Software system requirements are located in the Readme file.

Paper specifications

Input tray capacity: Plain paper sheets: Up to 100 (20 lb. paper) Output tray capacity: Plain paper sheets: Up to 50 (20 lb. paper) NOTE: For a complete list of supported media sizes, see the printer software. For a complete list of paper weights, see the onscreen Help.

Physical specifications

Height: 18.05 cm (7.11 inches) Width: 42.57 cm (16.76 inches) Depth: 26.74 cm (10.53 inches) Weight: 4.26 kg (9.39 pounds)

Power specifications

Power consumption: 20 watts (average printing) Input voltage: AC 100 to 240 V ~ 1 A 5060 Hz Output voltage: DC 32 V===375 mA, 16 V===500mA Power supply: 0957-2231, AC 100 to 240 V ~ 1 A 5060 Hz NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
Recommended operating temperature range: 15 to 30 C (59 to 86 F) Allowable operating temperature range: 10 to 35 C (50 to 95 F) Humidity: 15% to 80% RH non-condensing Non-operating (Storage) temperature range: 20 to 50 C (4 to 122 F) In the presence of high electromagnetic fields, it is possible the output from the HP All-in-One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields

Regulatory notices

The HP All-in-One meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-0706. This regulatory number should not be confused with the marketing name (HP Deskjet F4100 All-in-One series, etc.) or product numbers (CB580A, etc.).

Chapter 3

Warranty
Technical information 14 Technical information

Supported connection types
The following table contains a list of supported connection types.
Description Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 1.1 full speed peripheral connection port on the HP All-in-One. Five. The host computer must be on at all times in order to print from the other computers. Supported software features Setup instructions Connection information

USB connection

All features are supported.
Follow the Setup Guide for detailed instructions.

Printer sharing

All features resident on the host computer are supported. Only printing is supported from the other computers.
Follow the instructions in Use printer sharing.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing. The computer directly connected to the HP All-in-One acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions from the host computer or from the control panel on the HP All-in-One. To enable printer sharing on a Windows computer Refer to the user guide that came with your computer or see the Windows onscreen Help.

Chapter 5

Connection information 18 Connection information
Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: Load originals Choose papers for printing and copying Load paper Avoid paper jams

Load originals

You can copy or scan up to letter- or A4-size originals by loading them on the glass.
To load an original on the glass 1. Lift the lid on the HP All-in-One. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. TIP: To get the correct copy size, make sure that there is no tape or other foreign object on the glass.

Print a photo on photo paper
For high-quality photo printing, HP recommends you use HP Premium Plus Photo Papers with the HP All-in-One. You can also improve the quality of the photos you print with the HP All-in-One by purchasing a photo print cartridge. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the HP All-in-One software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best or Maximum dpi from the Print Quality drop-down list.
9. In the HP real life technologies area, click the Photo fix drop-down list and select from the following options: Off: applies no HP real life technologies to the image. Basic: automatically focuses the image; moderately adjusts image sharpness. Full: automatically lightens dark images; automatically adjusts sharpness, contrast, and focus of images; automatically removes red-eye. 10. Click OK to return to the Properties dialog box. 11. If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Related topics Handle the print cartridges Work with print cartridges
Create custom cd/dvd labels
You can create custom labels for your CDs and DVDs on the HP All-in-One by following the steps below. Or, to create custom CD and DVD labels online, go to www.hp.com and follow the prompts. To create custom CD/DVD labels 1. Make sure you have CD/DVD tattoo paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo paper from the list. 7. Click OK, and then click Print or OK in the Print dialog box.

Make multiple copies of the same original
You can set the number of copies from the control panel or from the software that you installed with the HP All-in-One. To make multiple copies of an original from the control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. For more information, see Clean the glass. 3. Press the Paper Type button to set the paper type.
4. Press the Start Copy Black or Start Copy Color button to increase the number of copies up to a maximum of 9 (varies by model). NOTE: The HP All-in-One waits very briefly for another button press. Pause for a while before pressing the Start Copy Black or Start Copy Color button again to start the copy job. TIP: Use the software that you installed with the HP All-in-One to set the number of copies higher than 9. 5. Press Start Copy Black or Start Copy Color. In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6 inch) photo.

Use the copy features 52

Copy a two-page black-and-white document
You can use the HP All-in-One to copy a single- or multiple-page document in color or black and white. In this example, the HP All-in-One is used to copy a two-page blackand-white original.
To copy a two-page document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. 3. Press the Paper Type button to set the paper type. 4. Press Start Copy Black. 5. Remove the first page from the glass and load the second page. 6. Press Start Copy Black. Related topics Control panel buttons
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo
To make a borderless copy of a photo, use the 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper with a tear-off tab. When you remove the tear-off tab, the output is a borderless copy of the image that extends to the edges of the paper. To make a borderless copy of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the input tray. NOTE: To make a borderless copy, you must use tabbed photo paper. 2. Load your original photo with the side you want to print on face down on the left front corner of the glass. 3. Press Paper Type to select the Photo paper type. NOTE: When the Photo paper type is selected, the HP All-in-One defaults to making a borderless copy with a 10 x 15 cm (4 x 6 inch) original. 4. Press Start Copy Color. The HP All-in-One makes a borderless copy of your original photo, as shown below.

Stop copying

To stop copying Press Cancel on the control panel. Related topics Control panel buttons
Use the copy features 54 Use the copy features

Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software. Send photos to friends and relatives by scanning your favorite prints and including them in e-mail messages. Create a photographic inventory of your house or office. Archive treasured photos in an electronic scrapbook. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. This section contains the following topics: Scan an original Edit a scanned preview image Edit a scanned image Edit a scanned document Stop scanning
Scan Use the scan features 55

Scan an original

For original documents or images placed on the glass, you can start a scan from your computer or from the HP All-in-One. This section explains the second option: how to scan from the control panel of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. The HP Photosmart Software that you installed on your computer has many tools that you can use to edit and print your scanned image. You can improve the overall image quality by adjusting the brightness, sharpness, color tone, or saturation. You can also crop, straighten, rotate, or resize the image. When the scanned image looks just the way

Stop scanning

To stop scanning Press Cancel on the control panel. Related topics Control panel buttons
Scan Edit a scanned document 57
Scan 58 Use the scan features
10 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary. This section contains the following topics: Clean the HP All-in-One Print a self-test report Work with print cartridges

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. This section contains the following topics: Clean the exterior Clean the glass Clean the lid backing

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features. To clean the glass 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the HP All-in-One.
Maintain the HP All-in-One

Chapter 10

Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. 5. Plug in the power cord, and then turn on the HP All-in-One.

Copper-colored contacts Plastic tape with pink pull tab (must be removed before installing) Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. Related topics Print a self-test report
Replace the print cartridges
Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One.
When you receive a low-ink warning message, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Choose the right cartridge combination Choose the best combination of cartridges for your print job: Everyday printing: Use a black cartridge along with a tri-color cartridge. Color photos: Use a photo cartridge along with a tri-color cartridge.

For more information, see: Print cartridge troubleshooting
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe the following guidelines: Replace refilled or empty cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see Set the paper type for printing and Choose papers for printing and copying.
Print and evaluate a self-test. For more information, see Print a self-test report. If the self-test shows a defect, try the following: Clean the print cartridges automatically. For more information, see Clean the print cartridges. If you are missing lines when you print, clean the electrical contacts. For more information, see Clean the area around the ink nozzles. Replace the print cartridge. For more information, see Replace the print cartridges. If the self-test does not show a problem, investigate other causes, such as the image file or software program.

Troubleshooting 96

For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: Ink is bleeding or smearing Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Printouts or copies are slanted or skewed
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. Cause: The print cartridges need to be cleaned.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: Print cartridge troubleshooting Print a self-test report The paper is too close to the print cartridge during printing.

Cause:

Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled.
Ink is not filling the text or graphics completely Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The copy or print paper type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: Set the paper type for printing Set the copy paper type
Cause: The print quality or copy setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: Change the print speed or quality Change copy speed
The text edges are jagged Cause: The font is a custom size. Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page Cause: Your photo image has light blue, gray, or brown hues that print near the bottom of the page.
Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Print the image using six-ink printing. To do so, install the photo print cartridge in place of the black print cartridge. With the photo print cartridge and the tri-color print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For more information, see: Information on paper Print cartridge troubleshooting

Troubleshooting 98

Printouts or copies seem blurry or fuzzy Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information, see: Information on paper Cause: The copy or print paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: Set the paper type for printing Set the copy paper type The print quality or copy setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: Change the print speed or quality Change copy speed You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.
Printouts or copies have vertical streaks Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. Information on paper
Troubleshooting Print troubleshooting 99
Paper is not picked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press the Resume button on the control panel of the HP All-in-One. For more information, see: Load full-size paper
Printouts or copies are slanted or skewed Cause: The paper is not feeding properly or is loaded incorrectly. Solution: Make sure the paper is loaded correctly. For more information, see: Load full-size paper Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time.

Print troubleshooting

Use this section to solve these printing problems: Envelopes print incorrectly Borderless printing produces unexpected results The HP All-in-One is not responding The HP All-in-One prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page
A blank page came out while printing Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly Cause:

Troubleshooting 100

A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. Cause: Use of inappropriate media.
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab. When you remove the tear-off tab, the printed image is borderless and extends to the edges of the paper. For more information, see: Print a borderless image
The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: The HP All-in-One has a paper jam. For more information, see: Clear paper jams Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. For more information, see: Load full-size paper Cause: The print carriage has stalled. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

Cause: There is not enough paper in the input tray.
Paper jam, misfeed or blocked carriage Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.
Paper mismatch Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One.

Solution:

Change the print setting or load the appropriate paper in the input tray.
For more information, see: Set the paper type for printing Choose papers for printing and copying

Troubleshooting 122

Wrong paper width Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One. Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: Set the paper type for printing Choose papers for printing and copying
Power and connection messages
The following is a list of power- and connection-related error messages: HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost
HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.
For more information, see: Communication problems over a USB connection
Communication test failed Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below.
Cause: The HP All-in-One is turned off.
Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged. Solution: Press the On button located on the control panel of the HP All-in-One to turn the device on and off.
Two-way communication lost Cause: The HP All-in-One is turned off. Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

Errors 123

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

Print cartridge messages

The following is a list of print cartridge error messages: Low on ink Need alignment or alignment failed Print cartridge is missing, incorrectly installed, or not intended for your device Printing in ink-backup mode Print cartridge is faulty or not installed properly
Low on ink Cause: One or both print cartridges might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices, might not register accurately. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

124 Troubleshooting

NOTE: Do not remove the old print cartridge until a new one is available. For more information on print cartridges, see Print cartridge troubleshooting.
Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

Printing in ink-backup mode Cause: When the HP All-in-One detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the device and affects the quality of printouts. Solution: If you receive the ink-backup mode message and two print cartridges are installed in the HP All-in-One, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge contacts, the device cannot detect that the print cartridge is installed.
Print cartridge is faulty or not installed properly Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly. Solution: To resolve the problem 1. Open the print cartridge door. 2. Do one of the following: If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3. If an error message is not displayed, remove and reinstall each print cartridge and close the print cartridge door. If the Check Print Cartridge light is not flashing, the problem is solved. If the Check Print Cartridge light is flashing, go to step 4. 3. Reinstall the print cartridge and close the print cartridge door. For more information, see Replace the print cartridges. If the Check Print Cartridge light is not flashing, the problem is solved. If the Check Print Cartridge light is flashing, go to step 4. 4. Manually clean the print cartridge. For more information, see Clean the print cartridge contacts. 5. Reinsert the print cartridge in the device and close the print cartridge door. If the Check Print Cartridge light is still flashing, the print cartridge is faulty and must be replaced. NOTE: You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Use ink-backup mode. 6. If the Check Print Cartridge light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

Troubleshooting 128

13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: Warranty Support process Before you call HP customer support HP support by phone Additional warranty options Call HP Korea customer support Prepare the HP All-in-One for shipment Pack the HP All-in-One

Warranty

HP warranty and support For more information about the warranty, see the printed documentation that came with the HP Allin-One.

Support process

If you have a problem, follow these steps: 1. Check the documentation that came with the HP All-in-One. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: 3. Fast access to qualified online support specialists Software and driver updates for the HP All-in-One Valuable HP All-in-One and troubleshooting information for common problems Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One