10 Maintain the HP All-in-One Clean the HP All-in-One....117 Clean the glass.....117 Clean the lid backing....117 Clean the exterior....118 Clean the automatic document feeder...118 Check the estimated ink levels....121 Print a self-test report....122
Contents Work with print cartridges...123 Handle the print cartridges....123 Replace the print cartridges....124 Use a photo print cartridge....127 Use the print cartridge protector....128 Align the print cartridges....128 Clean the print cartridges....130 Clean the print cartridge contacts...131 Clean the area around the ink nozzles....Troubleshooting Troubleshooting tips....135 Communication problems over a USB connection...137 Information on print cartridges...138 Information on paper....138 Tips for using the automatic document feeder...139 Clear paper jams....139 Print cartridge troubleshooting...141 Print quality troubleshooting....141 Print troubleshooting....159 Fax troubleshooting....181 Copy troubleshooting....233 Scan troubleshooting....243 Device update....248 Errors....248 Device messages....249 File messages....253 Supported file types for the HP All-in-One...254 General user messages....254 Paper messages....256 Power and connection messages...258 Print cartridge messages...Order supplies Order paper or other media....265 Order print cartridges....265 Order other supplies....HP warranty and support Warranty....267 Warranty upgrades....267 Get support and other information from the Internet..267 Before you call HP customer support...268 Access your serial number and service ID....268 Call in North America during warranty...269 Call elsewhere in the world....269 HP Quick Exchange Service (Japan)...270 Prepare the HP All-in-One for shipment...271 Remove the print cartridges before shipment..271 Remove the control panel faceplate...272 Pack the HP All-in-One....273
14 Technical information System requirements....275 Paper specifications....276 Paper tray capacities....276 Paper sizes....276 Print margin specifications...277 Print specifications....277 Copy specifications.....278 Fax specifications....278 Scan specifications.....278 Physical specifications...279 Power specifications....279 Environmental specifications...279 Memory specifications...279 Environmental product stewardship program...279 Protecting the environment....280 Ozone production....280 Paper use....280 Plastics.....280 Material safety data sheets....280 Hardware recycling program....280 HP inkjet supplies recycling program...280 Disposal of Waste Equipment by Users in Private Households in the European Union.....280 Regulatory notices....281 Regulatory model identification number...281 Notice to users of the U.S. telephone network: FCC requirements..281 FCC statement....282 Note lattention des utilisateurs du rseau tlphonique canadien/notice to users of the Canadian telephone network...282 Notice to users in Japan....283 Power cord statement...283 Notice to users in the European Economic Area..283 Notice to users of the German telephone network...284 Geruschemission...284 Notice to users in Korea....284 Australia Wired Fax Statement....284 Declaration of conformity (European Economic Area)...284 HP Officejet J5700 All-in-One series declaration of conformity...285 Index.....287

Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow. If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table. NOTE: If your home or office setup is not described in this section, set up the HP Allin-One as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes.
Other equipment/services sharing your fax line None (You answered No to all questions.) DSL service (You answered Yes to question 1 only.) PBX or ISDN system (You answered Yes to question 2 only.) Distinctive ring service (You answered Yes to question 3 only.) Voice calls (You answered Yes to question 4 only.) Voice calls and voice mail service (You answered Yes to questions 4 and 7 only.) Computer dial-up modem (You answered Yes to question 5 only.) Voice calls and computer dialup modem (You answered Yes to questions 4 and 5 only.) Case G: Fax line shared with computer dial-up modem (no voice calls received) Case H: Shared voice/fax line with computer dial-up modem Not applicable. Case F: Shared voice/fax line with voice mail Case F: Shared voice/fax line with voice mail Recommended fax setup for parallel-type phone systems Case A: Separate fax line (no voice calls received) Recommended fax setup for serial-type phone systems Case A: Separate fax line (no voice calls received)
Case B: Set up the HP All-inOne with DSL
Case C: Set up the HP All-inOne with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line

Not applicable.

Chapter 4 (continued) Other equipment/services sharing your fax line Voice calls and answering machine (You answered Yes to questions 4 and 6 only.) Voice calls, computer dial-up modem, and answering machine (You answered Yes to questions 4, 5, and 6 only.) Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Recommended fax setup for parallel-type phone systems Case I: Shared voice/fax line with answering machine Recommended fax setup for serial-type phone systems Not applicable.

Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.
Figure 4-3 Back view of the HP All-in-One
To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the HP All-in-One is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the HP All-in-One might answer both voice calls and fax calls or it might not answer at all. 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The HP All-in-One will automatically answer incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section.
Figure 4-4 Back view of the HP All-in-One
3 Telephone wall jack Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port Telephone (optional)
To set up the HP All-in-One with a shared voice/fax line 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call. To set up the HP All-in-One to answer calls automatically, turn on the Auto Answer setting. If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting.

Ink is not filling the text or graphics completely Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The Paper Type setting is incorrect. Solution: Change the Paper Type setting to match the type of paper loaded in the input tray. To set the paper type for copies 1. In the Copy area, press Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press Start Copy Black or Start Copy Color. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper loaded in the input tray. Cause: The print or copy quality setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper loaded in the input tray. 7. From the Quality pop-up menu, choose the appropriate quality setting for your project. To change the copy quality 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press Start Copy Black or Start Copy Color.
The text edges are jagged Cause: The font is a custom size. Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

Solution: Check with the sender to see if they correctly loaded the originals in the sending fax machine or accidentally sent a blank page. Cause: The HP All-in-One picked up two sheets of paper while printing the fax.
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Cause: The paper loaded in the input tray is not suitable for your fax.
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media.
Ink is overspraying the paper when I copy or print a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a photo. If there are more than a few millimeters of overspray, it might mean the HP All-in-One thinks the paper loaded is wider than it actually is. TIP: One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job. If the back side of the page has ink streaks, the HP All-in-One might have over sprayed your previous copy or print job. Solution: Check the paper size setting. Set the paper size to match the paper loaded in the input tray. To set the paper size from the control panel 1. In the Copy area, press Menu repeatedly until Copy Paper Size appears. 2. Press until the appropriate paper size appears. 3. Press Start Copy Black or Start Copy Color.
Paper is not picked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press OK on the control panel of the HP All-inOne.

Print troubleshooting

Use this section to solve these printing problems: Envelopes print incorrectly Borderless printing produces unexpected results The HP All-in-One is not responding The HP All-in-One prints meaningless characters Nothing happens when I try to print My document did not print The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left.
Print troubleshooting 159
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
To load envelopes 1. Remove the output tray. 2. Remove all paper from the input tray. 3. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left. Slide the stack of envelopes forward until it stops. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.
5. Replace the output tray. Cause: The wrong type of envelopes is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The ink is smearing on the envelope.
Solution: If the ink smears when printing envelopes, tuck the flaps inside the envelopes. If the problem persists, remove the black print cartridge and print with only the tri-color print cartridge installed.
Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One.
The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying, faxing, or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check the HP All-in-One display to see if there are any messages. Cause: The HP All-in-One has a paper jam. Solution: For information on clearing a paper jam, see Clear paper jams.
Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray.

Cause: You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones. Solution: If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail. To send a fax manually from a phone 1. Load your originals print side up into the document feeder tray. NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Allin-One. NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4. Once you are ready to send the fax, press Start Fax Black or Start Fax Color. NOTE: If prompted, press 1 to select Send Fax, and then press Start Fax Black or Start Fax Color again. If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete. Cause: The telephone used to initiate the fax call was not connected directly to the HP All-in-One or was not connected properly. Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One, as shown below.
Telephone wall jack Use the phone cord supplied in the box with the HP All-in-One Telephone
The Fax Speed setting might be set too fast. Try setting the Fax Speed to Medium or Slow, and then resend the fax.
To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK.

Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match. Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. To change the distinctive ring pattern from the control panel 1. Verify that the HP All-in-One is set to answer fax calls automatically. 2. Press Setup. 3. Press 5, and then press 1. This selects Advanced Fax Setup and then selects Distinctive Ring. 4. Press to select an option, and then press OK. When the phone rings with the ring pattern assigned to your fax line, the HP Allin-One answers the call and receives the fax. Cause: The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service). Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. Cause: The fax signal level might not be strong enough, which can cause fax reception problems. Solution: If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multiport switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack. To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. Cause: The memory of the HP All-in-One is full. Solution: If Backup Fax Reception is enabled and there is an error condition on the HP All-in-One, the memory might become full of faxes that have not yet been printed and the HP All-in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-One from printing faxes, review the display for information on the error condition. Also, check for the following problems: The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. There is no paper loaded in the input tray. There is a paper jam. The print cartridge door is open. Close the print cartridge door, as shown below:

The HP All-in-One is not answering incoming fax calls Cause: The HP All-in-One is turned off. Solution: Look at the display on the HP All-in-One. If the display is blank and the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: Auto Answer is turned off, which means that the HP All-in-One will not answer incoming calls. You must be available to respond in person to incoming fax calls, or the HP All-in-One will not answer the incoming fax call. Solution: Depending on your office setup, you might be able to set the HP All-inOne to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see Choose the recommended answer mode for your setup. If you must have Auto Answer off, you will need to press Start Fax Black or Start Fax Color to receive a fax. TIP: If you are not close enough to the HP All-in-One to reach the control panel, wait several seconds, and then press 3 on your phone. If the HP All-in-One does not begin receiving the fax, wait several more seconds and press 3 again. After the HP All-in-One begins to receive the fax, you can hang up the phone. Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match.
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP All-in-One is set to All Rings. To change the distinctive ring pattern from the control panel 1. Verify that the HP All-in-One is set to answer fax calls automatically. 2. Press Setup. 3. Press 5, and then press 1. This selects Advanced Fax Setup and then selects Distinctive Ring. 4. Press to select an option, and then press OK. When the phone rings with the ring pattern assigned to your fax line, the HP Allin-One answers the call and receives the fax. Cause: The Distinctive Ring feature is not set to All Rings (and you are not using a distinctive ring service). Solution: If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP All-in-One is set to All Rings. Cause: The memory of the HP All-in-One is full.

Parts of a fax I received are cut off Cause: The sending fax machine has a problem. Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The fax originated on a larger paper size, such as legal, and the Automatic Reduction option is turned off. Solution: You can print the fax on legal-size paper or you can set the Automatic Reduction feature to reduce the image so, if possible, it fits on one page. To print the fax on legal paper 1. Load legal paper in the input tray. 2. Change the paper size for received faxes to legal. 3. Turn off Automatic Reduction. Cause: The paper-width guide is not positioned correctly. Make sure you have paper loaded correctly.
NOTE: When you use legal-size paper, leave the tray extender closed. Cause: A legal-size fax was sent that contained very fine detail, such as large graphics, and letter-size paper is loaded in the input tray. Solution: If a legal-size fax was sent that contained very fine detail, such as large graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic reduction is enabled). If the memory is full, the HP All-in-One might not be able to reduce the image, causing it to be cut off and printed on a second page. You can clear the memory and have the sender resend the fax. NOTE: Clearing the memory will delete all faxes that are stored in memory, including any faxes that have not been printed. You might want to print all faxes in memory to make sure you do not lose any information. To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on. 4. If you want to stop reprinting the faxes in memory, press Cancel.
To delete all the faxes in memory from the control panel Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7. Cause: The paper loaded in the input tray is a different size than the Fax Paper Size setting. Solution: Make sure the paper loaded in the input tray matches the Fax Paper Size setting.
The computer to which I am connecting has only one phone port Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer dial-up modem, and the computer has only one phone port. Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Figure 11-1 Example of a parallel splitter
Figure 11-2 Back view of the HP All-in-One
Telephone wall jack Phone cord connected to the 2-EXT port Parallel splitter Telephone (optional) Computer with modem Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
To set up the HP All-in-One to a computer with one phone port 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One. 2. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the HP All-in-One. Connect the other end of the phone cord to the parallel splitter on the side with the single phone port. 5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side with two phone ports. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. 8. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call. To set up the HP All-in-One to answer calls automatically, turn on the Auto Answer setting. If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting. 9. Run a fax test. If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer dial-up modem and answering machine, and the computer only has one phone port. Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler). (A parallel splitter has one RJ-11 port on the front and two

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail

Fax troubleshooting 225

and you experience problems faxing, contact HP Support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The "Fax Connected to Active Telephone Wall Jack" test failed.
Solution: What to do Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Cause: The "Phone Cord Connected to Correct Port on Fax" test failed. Solution: Plug the phone cord into the correct port.
What to do 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. 3. Try to send or receive a test fax. Cause: The "Using Correct Type of Phone Cord with Fax" test failed. Solution: Make sure you used the phone cord supplied in the box with the HP All-in-One to connect to the telephone wall jack. One end of the phone cord should be

Print cartridge is missing, incorrectly installed, or not intended for your device Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridge is missing.
Solution: For more information on print cartridges, see Print cartridge troubleshooting. Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

12 Order supplies

You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. This section contains the following topics: Order paper or other media Order print cartridges Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/learn/suresupply. If prompted, choose your country/ region, follow the prompts to select your product, and then click one of the shopping links on the page.

Order print cartridges

For a list of print cartridge numbers, see the back cover of this guide. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP website. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: Ordering print cartridges online is not supported in all countries/regions. If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To find out the reorder number through the HP Photosmart Studio (Mac) Software 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. Make sure the HP All-in-One is selected in the Devices pop-up menu. 3. From the Information and Settings pop-up menu, choose Maintain Printer. The Select Printer window appears. 4. If the Select Printerdialog box appears, choose the HP All-in-One, and click Launch Utility. The HP Printer Utility window appears. 5. In the Configuration Settings list, click Supply Info. The print cartridge reorder numbers appear. 6. If you want to order print cartridges, click Supplies Status in the Configuration Settings area, and then click Order HP Supplies.

Fact sheet

HP Officejet J5700 All-in-One series
Overview The HP Officejet J5700 All-in-One series is a full-featured, high-performance printer, scanner, copier and fax, ideal for home and micro business users who need to produce professional-quality materials at an affordable price. Designed to increase efficiency and productivity, the all-in-one offers users fast print and copy speeds, a junk fax blocker,(1) optional high-capacity inkjet cartridges, a 35-page legal-size automatic document feeder and affordable black and color printing.(2) Using HP Vivera inks allows users to easily produce high-quality documents and reports, brochures and other business communications with crisp black text and vivid graphics.(3) A convenient display also allows users to track supplies and print jobs without a PC. Small enough to fit on a desk, the HP Officejet J5700 All-in-One series is a compact, yet versatile solution with reliable performance for everyday business needs. Key Features and Benefits Maximize efficiency with fast, reliable print and copy speeds up to 30 pages per minute (ppm) black and 24 ppm color. Optimize printing budgets and enjoy affordable black and color printing(2) with new, high-capacity inkjet cartridges for the best value to fit print volume needs. Create professional, laser-quality text documents with deep, sharp blacks and brilliant, true-to-life color photos using HP Vivera Inks with optional 6-ink color.(3) Increase productivity with a versatile all-in-one that combines print, scan, copy and fax functionalities with a 35-page automatic document feeder in one compact device. Easily control faxing with a color fax and junk fax barrier to eliminate future unwanted faxes.(1) Scan a variety of projects, including photos and presentations, with high-quality 2,400 x 4,800-dpi optical resolution and 48-bit color for enhanced results. With included HP Optical Character Recognition software, easily capture text from hard copy documents or organize, edit and email photos. Rely on HPs award-winning customer service and support, which has been rated PC Magazines Readers Choice for 15 consecutive years. Enjoy quick and hassle-free access to Original HP supplies shopping with the new HP SureSupply Software Utility desktop solution. The pre-installed software results in time and money savings by ensuring the right printing supplies every time.

Editorial contacts:

Frank Fellows, HP +frank.fellows@hp.com Adrienne Leong Porter Novelli for HP +975 3316
adrienne.leong@porternovelli.com
Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304 www.hp.com
Pricing HP Officejet J5700 All-in-One series: $149
Availability Expected to be available for purchase March 17, 2007 worldwide. Supplies(4) The HP Officejet J5700 All-in-One series offers customers the choice of using HP 74 and HP 75 or high-capacity HP 74XL and HP 75XL ink cartridges, as well as an optional photo print cartridge.(5) HP 74 Black Print Cartridge (CB335W): $14.99 HP 75 Tri-Color Print Cartridge (CB337W): $17.99 HP 74XL Black Print Cartridge (CB336W): $29.99 HP 75XL Tri-Color Print Cartridge (CB338W): $34.99 Optional 6-ink color with photo cartridge: HP 99 Photo Inkjet Print Cartridge (C9369WN): $24.99
Requires call ID service, not included. Price and service contract must be negotiated separately. Junk fax Cost per page (CPP) ink supplies comparisons based on published manufacturer specifications of the
blocker available only in countries with caller ID service: USA and Canada.
highest capacity cartridges available for color inkjet all-in-ones between $100 to $199 as reported by Context Information Services, July 2006. The HP Officejet J5700 All-in-One CPP is based on the estimated street price and published yield of the high-capacity cartridges for this printer in this region. Results may vary.
Six-ink printing available with purchase of HP 99 Photo Inkjet Cartridge with Vivera Ink, not included. Sold Actual price may vary. The HP Officejet J5700 All-in-One series ships with the HP 74 and HP 75 ink cartridges.

separately.

(4) (5)
2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 12/2006