HP Officejet Pro L7300/L7500/L7600/L7700

User Guide

HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series

Copyright information

2007 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 10/2006 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD4 Message-Digest Algorithm" in all material mentioning or referencing this software or this function. License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD4 Message-Digest Algorithm" in all material mentioning or referencing the derived work. RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind. These notices must be retained in any copies of any part of this documentation and/or software.

Copy limitations

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: Passports
Mercury in the fluorescent lamp in the scanner (< 1.5 mg) For recycling information, contact http://www.hp.com/go/recycle, local authorities, or the Electronics Industries Alliance at http:// www.eiae.org. For more information, see Recycling.
Immigration papers Selective service papers
Identification badges, cards, or insignias Governmental stamps: Postage stamps

Food stamps

Checks or drafts drawn on governmental agencies Paper currency, traveler's checks, or money orders Certificates of deposit Copyrighted works

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the HP All-in-One. 2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3. Observe all warnings and instructions marked on the product. 4. Unplug this product from wall outlets before cleaning. 5. Do not install or use this product near water, or when you are wet. 6. Install the product securely on a stable surface. 7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. If the product does not operate normally, see Maintain and troubleshoot. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Trademarks

Intel, Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows XP are U.S. registered trademarks of Microsoft Corporation.

Understand the HP All-in-One parts
Front view Printing supplies area Memory card slots Back view Control panel Connection information

Front view

Automatic document feeder (ADF) Scanner glass Control panel (differs based on the HP All-in-One model that you have) Display (differs based on the model that you have) Output tray Output tray extension Length/width guides Tray 1 Tray 2 (available with some models) Front universal serial bus (USB) port (PictBridge-enabled) Memory card slots Memory device light Document feeder tray Width guides

Printing supplies area

Ink cartridge door Ink cartridges Print-carriage access door Printheads Printhead latch

Memory card slots

CompactFlash (types I and II) Secure Digital, MultimediaCard (MMC), Secure MMC xD Memory Stick, Magic Gate Memory Stick, Memory Stick Duo, Memory Stick Pro Front universal serial bus (USB) port (PictBridge-enabled)

Back view

Power input Ethernet network port Rear universal serial bus (USB) port Fax ports (1-LINE and 2-EXT) (available on some models) Rear access panel (for models with no duplexer) Automatic two-sided printing accessory (duplexer) (available on some models)

Control panel

The layout and functions available on the control panel depend on which model that you have. The following sections describe control panel buttons, lights, and displays. Your model might not have all of the features described.
Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features.

Label 5 6

Name and Description One-touch speed-dial buttons: Access the first five speed-dial numbers. Speed Dial: Selects a speed-dial number. Scan Menu: Presents the Scan To menu for selecting a scan destination. Digital Filing: Scans and saves a document to a folder and shares documents with other people on your network. Fax Menu: Presents the Fax menu for selecting options. The button name and functionality depends on the country/region in which the device is sold. Resolution: Adjusts the resolution for the fax you are sending. Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature.

Text and symbols

You can use the keypad on the control panel to enter text and symbols. You can also enter text and symbols from the control panel by using the visual keyboard (some models only). The visual keyboard appears automatically on the color display when you set up a wired or wireless network, the fax header, or speed-dial entries. You can also enter symbols from the keypad when you dial a fax or phone number. When the device dials the number, it interprets the symbol and responds accordingly. For example, if you enter a dash in the fax number, the device will pause before dialing the remainder of the number. A pause is useful if you need to gain access to an outside line before dialing the fax number. NOTE: If you want to enter a symbol in your fax number, such as a dash, you need to enter the symbol by using the keypad.
Type numbers and text on the control-panel keypad
You can enter text or symbols by using the keypad on the control panel. After you are done entering text, press OK to store your entry. To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.
TIP: Press a button multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press the right arrow button. Press the number that corresponds to the next letter in the name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase. To enter a space, pause, or symbol To insert a space, press Space. To enter a pause, press Redial/Pause. A dash appears in the number sequence. To enter a symbol, such as @, press the Symbols button repeatedly to scroll through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~). To erase a letter, number, or symbol If you make a mistake, press the left arrow button to clear it, and then make the correct entry.
Type text using the visual keyboard (some models only)
You can enter text or symbols by using the visual keyboard that automatically appears on the color display when you must enter text. For example, the visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header, or speed-dial entries. To enter text by using the visual keyboard 1. To select a letter, number, or symbol using the visual keyboard, press the arrow keys to highlight the appropriate selection. To enter lowercase letters, uppercase letters, numbers, and symbols To enter lowercase letters, select the abc button on the visual keyboard, and then press OK. To enter uppercase letters, select the ABC button on the visual keyboard, and then press OK. To enter numbers and symbols, select the 123 button on the visual keyboard, and then press OK. To add a space To add a space, press the right arrow button on the visual keyboard, and then press OK. NOTE: Make sure you use the right arrow button on the visual keyboard to add a space. You cannot add a space by using the arrow buttons on the control panel. 2. When you have highlighted the appropriate letter, number, or symbol, press OK on the control panel to select it. The selection appears on the color display. TIP: To erase a letter, number, or symbol, select Clear on the visual keyboard, and then press OK. 3. When you are finished entering text, numbers, or symbols, select Done on the visual keyboard, and then press OK.

Set up Direct Digital Filing (some models only)
Direct Digital Filing is a feature that allows you to scan and save a document to a folder and share documents with other people on your network. You can set up Direct Digital Filing speed-dial by using the embedded Web server on your computer.
NOTE: The implementation of Direct Digital Filing requires a basic understanding of networking concepts. Setup of these features should be completed by users with some networking experience. To set up a network folder Create a folder on your network. This folder is used to store files that are scanned by using the Direct Digital Filing feature. NOTE: Make sure that all of the people using the network folder have permission to access the folder, including the ability to write and change the contents of the folder. To change the permissions for folders, see the documentation available for your operating system. To set up a speed-dial entry 1. Open a Web browser and type in the IP Address that is assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123 NOTE: The printer must be connected to the network. The IP address of the device can be obtained from the control panel. 2. Click the Settings tab. 3. Under Address Book, click Direct Digital Filing Speed-dial. 4. Enter the information for the speed-dial entry, and then modify any scan settings that you want to change. NOTE: You can also add a personal identification number (PIN) to help prevent unauthorized people from using this speed-dial. After the PIN is set, the device control panel prompts for the PIN whenever the speed-dial is used. To disable the PIN, leave the PIN field blank. 5. Click Add. The entry is added to the Direct Digital Filing Speed-dial Address Book.
Scan an original to a network folder
You can scan originals directly into a network folder without any computer-based software. The shared folder can reside on a file server or on any computer on your network. Before using this feature, you must set up a folder location in the Direct Digital Filing Speed-dial address book by using the embedded Web server (EWS) as described in

Chapter 6

the previous section. For more information, also see Set up network folders as speeddial entries (some models) or the Getting Started Guide that came with the device. To send a scan to a network folder 1. Load the original on the scanner glass or in the automatic document feeder (ADF). For more information, see Load the originals. 2. Press Digital Filing, and then do one of the following: Select a destination from the speed-dial entries on the display. Select a destination by pressing one of the five speed-dial buttons on the display. NOTE: If a PIN has been set up for the speed-dial entry, you must enter your PIN before continuing. 3. Press START SCAN. NOTE: The connection might take some time, depending on network traffic and connection speed.

Set the redial options

If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on or off. Busy redial: If this option is turned on, the device redials automatically if it receives a busy signal. The factory-set default for this option is ON. No answer redial: If this option is turned on, the device redials automatically if the receiving fax machine does not answer. The factory-set default for this option is OFF.

Change fax settings 81

To set the redial options Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, click Fax in the left pane, and then click the Advanced tab. Control panel: Press Setup, press Advance Fax Setup, and then use the Busy Redial or No Answer Redial options.

Set the fax speed

You can set the fax speed used to communicate between your device and other fax machines when sending and receiving faxes. The default fax speed is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium or Slow. The following table provides the available fax speed settings.
Fax speed setting Fast Medium Slow Fax speed v.34 (33600 baud) v.17 (14400 baud) v.29 (9600 baud)
To set the fax speed from the control panel 1. Press Setup. 2. Select Advanced Fax Setup, and then press Fax Speed. 3. Select an option using the arrow keys, and then press OK.

Fax over the Internet

You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection. NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device and not from the Ethernet port. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. You should also check with your telephone company to make sure their Internet faxing service supports faxing.

Test fax setup

You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing. The test does the following: Tests the fax hardware Verifies the correct type of phone cord is connected to the device Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection
The device prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges and printheads are installed, and that full-size paper is loaded in the input tray before starting the test. 3. From the control panel, press Setup. 4. Select Tools, and then select Run Fax Test. The device displays the status of the test on the display and prints a report. 5. Review the report. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. If the test fails, review the report for more information on how to fix any problems found.

Use reports

You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the device. By default, the device is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel display after each transaction.

HP expert help online (Active Chat): Provides personalized help from an HP support expert over the Web at any time through real-time chat. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. Knowledge database: Use the HP knowledge database to quickly find answers to your questions.
Security and privacy When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser. To gain access to HP Instant Support Toolbox (Windows): Click the Information tab, and then click HP Instant Support. Embedded Web server: Click the Support button, then click HP Instant Support. NOTE: The Support button is available in all pages. NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

myPrintMileage

myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies. To use myPrintMileage, you must have the following: Internet connection Device connected
On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink To gain access to myPrintMileage Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: The Support button is available in all pages. Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section.
Figure 9-3 Back view of the device
Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1-LINE port
To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the device is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the device might answer both voice calls and fax calls or it might not answer at all. 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The device automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The device begins emitting fax reception tones to the sending fax machine and receives the fax.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section.
Figure 9-4 Back view of the device
3 Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1-LINE port Telephone (optional)

For information on setting up the device for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.
Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig
(continued) Spain France Ireland Italy www.hp.es/faxconfig www.hp.com/fr/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program. Also, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Server 2003. When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see To connect the device before installing the software.

Direct connection

You can connect the device directly to your computer using a USB cable. NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software. When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see To connect the device before installing the software. To install the software before connecting the device (recommended) 1. Close any applications that are running. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 3. On the CD menu, click Install and follow the onscreen instructions. 4. When prompted, turn on the device and connect it to the computer using a USB cable. The Found New Hardware wizard appears on the computer screen, and the device icon is created in the Printers folder. NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see To share the device on a locally shared network.
To connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen. NOTE: If you turned on the device, do not turn it off or unplug the cable from the device while the installation program is running. If you do so, the installation program will not finish. 1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next. NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the Starter CD into the CD drive. If the CD menu appears, close it. 4. Browse to locate the root directory on the Starter CD (for example, D), and then click OK. 5. Click Next and follow the onscreen instructions. 6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see To share the device on a locally shared network. To share the device on a locally shared network In a locally shared network, the device is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients). NOTE: When sharing a directly connected device, use the computer with the newest operating system as the server. For example, if you have a computer running Windows XP and another computer running an older version of Windows, use the computer running Windows XP as the server. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device. Only the printing function is shared. Scan, Copy, and Fax functions are not shared. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers to install those drivers as a convenience to the users. You must have the Starter CD in your CD drive.

Check the media type Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Select print media.
Ink is not filling the text or graphics completely
Check the media type Some media types are not suitable for use with the device. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Change print settings. Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the print driver. For more information, see To print on special or customsized media (Windows).
Colors are printing as black and white
Check the print settings Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Printout shows bleeding colors
Check the ink cartridges Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or printhead. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Colors do not line up properly
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.

"Unable to activate TWAIN source" or "An error occurred while acquiring the image" If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. Make sure that you have connected the USB Device Cable to the correct port on the back of your computer. Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner on the File menu. Reload document and then restart job Press the OK button, and then reload the remaining documents (up to 50 pages) in the ADF. For more information see Load media.
Scanned image quality is poor
The original is a second-generation photo or picture Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem, you might need to use a better-quality version of the original. To eliminate the patterns, try reducing the size of the image after scanning. Print the scanned image to see if the quality is better. Make sure that the resolution and color settings are correct for the type of scan job. For best results, use the flatbed scanner for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel. Try adjusting the resolution and color settings. The scanned image is skewed (crooked) The original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For more information, see Load the originals. The scanned image shows blots, lines, vertical white stripes, or other defects If the scanner glass is dirty, the image produced does not have optimum clarity. See Clean the device for cleaning instructions. The defects might be on the original and not a result of the scanning process. Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. Take steps to improve the scan quality Use the flatbed scanner to scan rather than the ADF. Use high-quality originals. Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. For more information, see Load the originals. Adjust the software settings according to how you plan to use the scanned page. Use or make a carrier sheet to protect your originals. Clean the scanner glass. See Clean the scanner glass for more information.

The phone cord that came with my device is not long enough Solution: If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the device. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack.
Solve photo (memory card) problems
NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information.
The device cannot read the memory card
Check the memory card Make sure that the memory card is one of the supported types. For Compact Flash II - solid state memory only. For more information, see Insert a memory card. Some memory cards have a switch that controls how they can be used. Make sure that the switch is set so that the memory card can be read. Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Assure that the memory card is working properly by testing it with other devices. Check the memory card slot Make sure that the memory card is fully inserted into the correct slot. For more information, see Insert a memory card. Remove the memory card (when the light is not blinking) and shine a flashlight into the empty slot. See if any of the small pins inside are bent. When the computer is off, you can straighten slightly bent pins by using the tip of a thin, retracted ballpoint pen. If a pin has bent in such a way that it touches another pin, replace the memory card reader or have the device serviced. For more information, see Support and warranty. Make sure that only one memory card has been inserted at a time in the slots. An error message should appear on the control-panel display if more than one memory card is inserted.
The device cannot read photos on the memory card
Check the memory card The memory card might be corrupt. The photos might be in a format that is not recognized. An error message should appear on the control-panel display if the format is unrecognizable. Use the procedure for printing photos from the control panel, because more formats might be recognized. For more information, see Print photos from the control panel. If the device is connected to a computer, you can save the photos from the memory card to your computer and then print them from a software program.

Lexar Media JumpDrive: 256 MB Note: You might be able to use other USB flash drives with the device. However, HP cannot guarantee that they will function properly with the device because they have not been fully tested.
Memory card specifications
Maximum recommended number of files on a memory card: 1,000 Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum Maximum recommended memory card size: 1 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the device to be slower than expected. Supported memory card types CompactFlash Memory Stick Memory Stick Duo Memory Stick Pro Secure Digital MultiMediaCard (MMC)
xD-Picture Card Other memory cards, including Memory Stick Magic Gate Duo, Memory Stick Duo, and Secure Multimedia Card, are supported with the use of an adapter. See the instructions that came with your memory card for more information.

Regulatory information

This section contains the following topics: FCC statement Notice to users of the Canadian telephone network Notice to users in the European Economic Area Other regulatory information Regulatory information for wireless products Declaration of conformity Environmental sustainability program

FCC statement

The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Shielded cables

Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.