Control panel buttons

The following diagram and related table provide a quick reference to the HP All-in-One control panel features.

Label 1

Name and Description On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, and then unplug the power cord. Settings: Opens the copy settings menu. When a memory card is inserted, this button opens the photo settings menu. OK: Confirms the copy or photo settings. In certain situations (for example, after clearing a paper jam), this button resumes printing. Cancel: Stops a task (such as scanning or copying) or resets settings (such as Quality, Size, and Copies). Scan/Reprint: Opens the Scan/Reprint menu. When a memory card is inserted, this button advances to the next photo on the memory card when pressed. Start Copy Black: Starts a black-and-white copy. When a memory card is inserted, this button acts as a previous image button.
(continued) Label 7 Icon Name and Description Start Copy Color: Starts a color copy. When a memory card is inserted, this button starts printing the image currently on the display.

Menu overview

The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display. Default Menu Scan/Reprint Menu Settings Menu

Default Menu

The following options are available on the display by default.
Scan/Reprint Start Copy Black Start Copy Color

Scan/Reprint Menu

The following options are available when you press the button next to Scan/Reprint.

Scan to PC Scan to Print

Settings Menu
The following options are available when you press Settings.

Quality Size Copies

Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.

Chapter 4

How do I? 12 How do I?

Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network. This section contains the following topics: Supported connection types Use printer sharing
Supported connection types
The following table contains a list of supported connection types.
Description Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2.0 High Speed port on the HP All-in-One. Up to five computers. The host computer must be on at all times in order to print from the other computers. Supported software features Setup instructions Connection information

USB connection

All features are supported.
Follow the Setup Guide for detailed instructions.

Printer sharing

All features resident on the host computer are supported. Only printing is supported from the other computers.
Follow the instructions in Use printer sharing on page 13.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing. The computer directly connected to the HP All-in-One acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions, such as scanning and copying, from the host computer or from the control panel on the HP All-in-One. To enable printer sharing on a Windows computer Refer to the user guide that came with your computer or see the Windows onscreen Help.

Chapter 5

Connection information 14 Connection information
Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the Automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics: Load originals Choose papers for printing and copying Load paper Avoid paper jams

Load originals

You can copy or scan up to letter- or A4-size originals and thick publications by loading them on the glass. To load an original on the glass 1. Lift the lid to the open position.

Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector. For example, store the black print cartridge in a print cartridge protector if you are removing it so you can print high-quality photos with the photo and tri-color print cartridges.
To insert a print cartridge into the print cartridge protector Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place.
To remove the print cartridge from the print cartridge protector Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface Skin White fabric Color fabric Maintain the HP All-in-One 76 Remedy Wash the area with an abrasive soap. Wash the fabric in cold water and use chlorine bleach. Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.

Ink-backup mode

Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). NOTE: When the HP All-in-One operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. For more information about ink-backup mode, see the following topics: Ink-backup mode output Exit ink-backup mode
Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.

Shop for ink supplies 86 Shop for ink supplies

13 Troubleshooting

This section contains the following topics: View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Errors

View the Readme file

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Troubleshooting

You might want to refer to the Readme file for information on system requirements and possible installation problems.

Setup troubleshooting

This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see Uninstall and reinstall the software on page 96. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Chapter 13

This section contains the following topics: The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print When I insert the CD-ROM into my computers CD-ROM drive, nothing happens The Minimum System Checks screen appears I received a message that an Unknown Error has occurred A red X appears on the USB connect prompt The registration screen does not appear Uninstall and reinstall the software

Solution 3: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used.
Solution 4: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: Check the estimated ink levels on page 70 Print a self-test report on page 69 Clean the print cartridges on page 79 The print cartridges needed to be cleaned or there was insufficient ink.

Troubleshooting 104

Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode. NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless print
Try the following solutions if your borderless print has a blurry band or line on the bottom of it. Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: Recommended papers for printing and copying on page 18 Information on paper on page 98
Solution 3: If you are making a copy, place a protective sheet on the glass Solution: If you are making a copy, try placing one or more clear plastic sheet protectors directly on the glass, and then place the original print side down on top of the sheet protectors. Cause: The quality of the original was poor. If this did not solve the issue, try the next solution.
Troubleshooting Print quality troubleshooting 109
Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: Clean the lid backing on page 68 Clean the glass on page 67
Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing. If this did not solve the issue, try the next solution.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: Check the estimated ink levels on page 70 Print a self-test report on page 69 Clean the print cartridges on page 79 The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. Solution 1: Check the print settings Solution 2: Use a higher quality image Solution 3: Print the image in a smaller size
Solution 1: Check the print settings Solution: Check the print settings. Check the paper type setting to make sure it matches the type of paper loaded in the input tray. Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes)

Scan troubleshooting 141

in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software Solution: Cause:

Troubleshooting 142

Adjust the brightness in the software, and then rescan the original. The brightness was not set correctly.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. For more information, see: Clean the lid backing on page 68 Clean the glass on page 67
Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans. If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software.
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Turn on the computer Solution 2: Check the cables Solution 3: Install or reinstall the HP Photosmart Software

Power connection Power outlet Troubleshooting Power cord and adaptor
9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13. Test the scanning functionality after each connection, until you identify which piece of equipment is causing the problem. 14. If the product fails to scan. Or, does not establish communication with the computer along with any of the USB devices plugged in, then connect a powered USB hub between the product and the computer. This might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs.

Troubleshooting 162

3. Make sure the test patterns show a complete grid and the thick color lines are complete. If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. More information about using a USB hub Verify that the USB hub is a powered hub and the power adapter is plugged in. Some powered hubs do not include the power adapter as a standard item. The hub must be plugged into a power source. Some hubs cannot handle more than four full-power USB devices. You can connect a maximum of five hubs to the system. If the product has trouble with a hub when the hubs are connected together, or there are more than four devices on the hub, connect the product to the hub that is directly connected to the computer (unless there are known issues). Cause: There was a compatibility issue with USB chipsets installed on the computer. If this did not solve the issue, try the next solution.
Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart, Officejet, Deskjet (with the product name and software version number) HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

Troubleshooting 163

3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. c. d. e. f. g. h. The MSCONFIG utility application appears. Click the General tab. Click Selective Startup. If there is a check mark next to Load Startup Items, click the check mark to remove it. Click the Services tab, and select the Hide All Microsoft Services box. Click Disable all. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the Youve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4. Run the Disk Cleanup utility to delete temporary files and folders. To run the Disk Cleanup utility a. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. b. Click System Tools, and then click Disk Cleanup. The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete. i.

Troubleshooting 164

c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b. Follow the prompts on the computer screen to install the software. 6. Try using the product again. Cause: The software needed to be completely uninstalled and reinstalled.

Unable to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Print a test page Solution 2: Clear the print queue Solution 3: Disconnect and reconnect the USB cable Solution 4: Verify that the product is set as the default printer Solution 5: Check if the printer is paused or offline Solution 6: Clear the print queue manually Solution 7: Stop and restart the print spooler Solution 8: Verify whether the software application has a problem
Solution 1: Print a test page Solution: Print a test page to see if the product can print and is communicating with the computer. To print a test page 1. Depending upon your operating system, do one of the following: Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the icon for your product, and then click Properties. 3. On the General tab, click Print Test Page. The product should print a test page. If the test page fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up. Cause:

Troubleshooting 166

The product was not set up properly.
Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue.
To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. If there are no print jobs pending, the issue might have been resolved. 3. Try to print again. Cause: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable Solution: Disconnect the USB cable from the computer and product, and then reconnect it. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the product. 2. Disconnect the USB cable from the computer. 3. Leave the USB cable disconnected for 5-6 seconds. 4. Reconnect the USB cable to the product and the computer.

Solution 1: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution.
Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs.

178 Troubleshooting

3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computers CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart, Officejet, Deskjet, (with product name and software version number) HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32
Required software component was not found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs.
Error occurred while communicating with the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Reset the product Solution 2: Check the power cord and USB cable Solution 3: Restart the computer Solution 4: Uninstall and reinstall the product

Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge. For more information, see: Replace the print cartridges on page 71 Cause: The product was in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated.
Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card.
Solution 2: Empty the Recycle Bin on your desktop

Cause: time.

There were two or more memory cards inserted into the product at the same
Solution 2: Push the memory card all the way forward Solution: stops. Cause: Remove the memory card and reinsert it in the memory card slot until it You had not fully inserted the memory card.
Disconnected Solution: Make sure your computer is turned on and is connected to the product. Also make sure you installed the software that came with the product. For more information, see: Cause: Several situations caused this error message to appear. Your computer was not turned on. Your computer was not connected to the product. The software that came with the product was not installed correctly. The software that came with the product was installed, but it was not running.
Out of disk space Solution: Cause: task. Close some applications and try the task again. There was not enough available memory on your computer to perform the
Card access error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: time. There were two or more memory cards inserted into the product at the same
Solution 2: Push the memory card all the way forward Solution: stops. Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product.

HP warranty and support 222
Call HP support. Be near the product when you call.
Related topics Print a self-test report on page 69

HP support by phone

For a list of support phone numbers, see the printed documentation that came with the product. This section contains the following topics: Phone support period Placing a call After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: Model number (located on the label on the front of the product) Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: Has this situation happened before? Can you re-create it? Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Chapter 14

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the HP All-in-One on page 225.
HP Korea customer support
Prepare the product for shipment
If after contacting HP support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: The print cartridges The power cord, USB cable, and any other cable connected to the HP All-in-One Any paper loaded in the input tray Any originals loaded in the HP All-in-One
To remove print cartridges before shipment 1. Turn on the product and wait until the print carriage is idle and silent. If the product will not turn on, skip this step and go to step 2. 2. 3. Open the print cartridge door. Remove the print cartridges from their slots. NOTE: If the product does not turn on, you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the product unless the HP customer support call agent instructs you to. Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). NOTE: Make sure the scanner is idle and has returned to its parked position before turning off the product. 6. Press the On button to turn off the product.

Hewlett Packard

HP Photosmart C4400 All-in-One series ISO 24711 Ink Yield Test Report
Declaration of yield: When tested in printer HP Photosmart C4400 All-in-One series: Ink Cartridge Yield: Average CMY Cartridge Yield 155 Average K Cartridge Yield 190 Values obtained by continuous printing.
standard pages standard pages
Declared yield value in accordance with ISO/IEC 24711
90% Lower Confidence CMY Cartridge yield K Cartridge yield Date Tested: 03/04/2008 - 03/18/pages 215 pages
For Questions Concerning Testing Contact: Name: Rod Williams Address:1000 NE Circle Blvd., m/s 520A City, State, Zip: Corvallis, OR 97330-4239 Printer Model Used K Cartridge Model CMY Cartridge Model Number of Cartridges Used in Testing Number of Cartridges Used in Calculations Type of Cartridges Supplemental Cartridges Print Mode Number of Printers Used in Testing Media Used Paper Size Paper Feed Orientation Computer Model CPU Memory Size Interface Driver Version Operating System Application Software Test Suite Version
HP Photosmart C4400 All-in-One series CB335E (HP350)1 CB337W (HP75) 2 K=9, CMY=9 K=9, CMY=9 K = Separate, CMY = Combined No Continuous 3 HP All in One 22lb Copy Paper Letter size 8.5" x 11" Short Edge Feed HP D530CMT Intel Pentium 4 2.80 GHz 512MB USB 2.0 Clancy Rev 236 Windows XP Pro SP2 Acrobat Reader 6.0.1 ISO/IEC 24712: 2006(E)
Refer to comment section at end of report
Power (off/on) everyday? Other
No Use of pre-generated print files in testing

Cartridge Testing Data:

Printer #1

Set 1 Set 2 Set 3

HP Photosmart C4400 All-in-One series / MY7CI1J00N Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.25 24.01 22.86 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 175 220

Cartridge Used in Calculation Yes Yes Yes Yes Yes Yes

Printer #2

HP Photosmart C4400 All-in-One series / MY7CI1J00T Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 22.99 24.01 22.09 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 170 220

Printer #3
HP Photosmart C4400 All-in-One series / MY7CI1J013 Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.21 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 22.99 24.01 22.09 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 175 225

Summary

Cartridge No.

CMY 175

CMY 170

Type Total Avg St Dev. 90%LCB

CMY 4 170

K 5 215

Comments: (As Required)

Page yields for separate black HP74, HP140, and HP860 cartridges when use with this printer model series are taken to be similar to the page yield obtained for HP350 cartridges used in this test. Page yield for separate tri-colour HP141, HP351, and HP 861 cartridges when use with this printer model series are taken to be similar to the page yield obtained for HP75 cartridges used in this test.