Troubleshooting help

Internet help and technical support
Dialog-box help (Windows only)
For Windows: Use one of the following ways to find information on a specific feature: Right-click on the feature Select the feature and press F1 Select the ? in the upper-right corner then click on the feature

quick start

quick start Your HP psc can be used for making copies and printing photos from a PictBridge-compliant camera without turning on your computer. You can do more with your HP psc by using the HP Director software that you installed on your computer during the initial setup. The HP Director includes troubleshooting tips, product-specific help, and enhanced copy, scan, and photo functionality. For more information on the use of the HP Director, see use your hp psc with a computer on page 6. This section contains the following topics: front panel overview on page 1 PictBridge camera port overview on page 3 front panel status lights on page 3 use your hp psc with a computer on page 6

front panel overview

Use the graphic and table below to become familiar with the front panel features of your HP psc. Note: The front panel cover must be attached to the HP psc by removing the adhesive backing and placing the cover in the appropriate location. The HP psc will not operate unless the front panel cover is attached properly. If your HP psc is not operating properly, refer to the setup instructions for information about attaching the front panel cover.

chapter 1

feature

purpose

On/Resume: turns the HP psc on and off. Also, resumes a copy or print job after a jam or other error. If the HP psc is in an error state, you can turn it off by pressing On/Resume for 3 seconds. Warning! When the HP psc is off, a minimal amount of power is still supplied to the device. Unplug the power cord to completely disconnect the power supply to the HP psc.
Check Paper: lights up to indicate the need to load paper or remove a paper jam. Check Print Cartridge: lights up to indicate the need to reinsert or replace the print cartridge or close the print carriage access door. Cancel: stops a job or exits button settings. Copies (1-9): changes the number of copies for a copy job. Size: changes the copy image size to either 100% or Fit to Page. Paper Type: changes the paper type to Plain or Photo. Start Copy, Black: starts a black-and-white copy. Start Copy, Color: starts a color copy. Scan: starts a scan of an original from the glass.
PictBridge camera port overview
quick start Your HP PSC supports the PictBridge standard. The PictBridge port allows you to connect any PictBridge-compliant camera to the HP PSC with a USB cable and print your photos without using the computer. Note: Do not use this port to connect your HP PSC to your computer. Also, do not connect any other USB device, such as a mouse, keyboard, or photo card reader to this port.

check paper light

check print explanation cartridge light
Light is off. Light is off. The HP psc is trying to Rapid scan and there is a blinking for communication problem. 20 seconds.
Verify that your computer is on and is connected to the HP psc. Verify that the HP psc software is installed.
Light is off. The paper tray is empty, Load paper, or remove the paper jam. the HP psc has a paper jam, or the paper size Change paper in paper setting and paper in paper tray to correct size. tray are not the same. Change paper size on the computer software. Then press On/ Resume to continue.
Light is off. Light is blinking.
Print cartridge access door might be open. Print cartridges might be missing or not installed properly. Tape might not have been removed from the print cartridges. There might be a problem with the print cartridge.
Remove the print cartridges and make sure the tape has been removed. Re-insert the print cartridges and make sure they are properly seated.
3 Close the access door. If the light continues to blink, one of the print cartridges is defective. Do the following: 1 Remove the black (or photo) print cartridge.
2 Close the access door. If the light blinks, the tri-color print cartridge is defective and must be replaced. If the light does not blink, the black (or photo cartridge) is defective. For more information on this condition, click the HP psc status icon in the system tray on your computer (Windows only). Light is on. Light is blinking. Light is blinking. The print carriage is stalled. Open the print carriage access door and make sure the carriage is not obstructed.
1 An error caused the HP psc to stop functioning. 2 3
Turn the HP psc off and then on. Restart your computer.
If the problem is not corrected, unplug the HP psc and plug it in again. If the problem persists, contact HP.
use your hp psc with a computer
If you installed the HP psc software on your computer according to the Setup Poster, you can access all the features of the HP psc using the HP Director. This section contains the following topics: open the hp director for Windows users on page 6 open the hp director for Macintosh users on page 8
open the hp director for Windows users
1 Do one of the following to open the HP Director: Double-click the HP Director icon on the desktop. In the Windows taskbar, click Start, point to Programs or All Programs (XP), point to HP, then select HP Director. In the Select Device box, click to see a list of installed HP devices supported by this software. Select HP PSC 1310 Series. Note: The HP Director graphic below might appear differently on your computer. The HP Director is customized based on the HP device that is selected. If your device is not equipped with a particular feature (such as fax capability), then the icon for that feature will not display in the HP Director on your computer. Some HP devices might show additional buttons that are not shown below. Tip: If the HP Director on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Director software, and then reinstall the HP Director.

quick start 8 HP Gallery: use this feature to display the HP Gallery to view and edit images. More Applications: use this feature to select other applications on your computer. HP on the Web: use this feature to select an HP website. HP Help: use this feature to select a source for help with your HP psc. Settings: use this feature to change device settings.
open the hp director using Macintosh OS 9 In Macintosh OS 9, the HP Director is launched automatically during the HP Image Zone software installation, and the HP Director appears as an alias on the desktop. Use one of the following methods to launch the HP Director. ! ! Double-click the HP Director alias on the desktop. Double-click HP Director in the Applications:Hewlett-Packard:HP Image Zone Software:HP Director folder.
The HP Director displays only the icons that pertain to the selected device. For more information, see the onscreen hp image zone help that came with your software. The following figure shows some of the features available through the HP Director for Macintosh OS 9. Consult the legend for a brief explanation of specific features. Note: The HP Director graphic below might appear differently on your computer. The HP Director is customized based on the HP device that is selected. If your device is not equipped with a particular feature (such as fax capability), then the icon for that feature will not display in the HP Director on your computer. Some HP devices might show additional buttons that are not shown below.
Scan Picture: use this feature to scan an image and display it in the HP Gallery.

quick start 6

Select Device: use this pull-down list to select the HP device you want to use. Scan document: use this feature to scan text and display it in the selected destination text editing software program. Make Copies: use this feature to make a copy in black and white or color. HP Gallery: use this feature to display the HP Gallery to view and edit images. Settings: use this pull-down list to provide access to device settings.
load originals and load paper
You can copy and scan originals loaded on the glass. You can also print and copy onto a variety of paper types and paper sizes. It is important that you choose the right paper and make sure that it is loaded correctly and not damaged. This section contains the following topics: load originals on page 11 load an original photo on the glass on page 12 load letter or A4 paper on page 12 load envelopes on page 14 load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper on page 14 recommended papers on page 15 load other types of paper in the paper tray on page 15 set the paper type on page 15 avoid jams on page 16 load originals & paper

load originals

Review the procedure below for loading originals on the glass of your HP psc. Note: Some copy options, such as Fit to Page, will not work correctly if the glass and lid backing are not clean. For more information, see clean the glass and clean the lid backing on page 31. 1 To load an original, lift the lid and place the original face down on the left front corner of the glass with the sides of the original touching the left and bottom edges.

clean the glass

Dirty glass from fingerprints, smudges, hair, and so on slows down performance and affects the accuracy of features such as Fit to Page. Turn off the HP psc, unplug the power cord, and raise the lid. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution! Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; these can damage it. Do not place or spray liquids directly on the glass. They might seep under it and damage the HP psc. 3 Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid of the HP psc. This can cause problems during scan or copy tasks. 3 Turn off the HP psc, unplug the power cord, and raise the lid. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing.

chapter 7

Dry the backing with a chamois or soft cloth. Caution! Do not use paper-based wipes as these might scratch the backing.
If this does not clean the backing well enough, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

clean the exterior

maintain your hp psc Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP psc does not require cleaning. Keep fluids away from the interior of the HP psc as well as the front panel.
work with print cartridges
To ensure the best print quality from your HP psc, you will need to perform some simple maintenance procedures. This section contains the following topics: check the ink levels on page 28 print a self-test report on page 29 handle print cartridges on page 29 replace the print cartridges on page 30 use a photo print cartridge on page 32 use a print cartridge protector on page 32 align the print cartridges on page 33 clean the print cartridge contacts on page 35

check the ink levels

You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink level supply shows an approximation of the amount of ink remaining in the print cartridges. Checking the ink levels can only be done from the HP Director. to check the ink level for Windows users From the HP Director, choose Settings, choose Print Settings, and then choose Printer Toolbox. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
to check the ink level for Macintosh users 3 From the HP Director, choose Settings, and then choose Maintain Printer. If the Select Printer dialog box opens, select your HP psc, and then click Utilities. From the list, select Ink Level. The estimated ink levels appear for the print cartridges.

print a self-test report

If you are experiencing problems with printing, print a Self-Test Report before you replace the print cartridges. Press and hold down Cancel. Press Start Copy, Color. The HP psc prints a Self-Test Report, which might indicate the source of any problems you might be having.

Black bar

Color bars
Black and tri-color cartridges installed

Color blocks

Tri-color and photo cartridge installed
Check the color blocks for streaking or white lines. Missing color blocks might indicate that the tri-color print cartridge is out of ink. You might need to clean or replace your print cartridges. Streaks might indicate clogged nozzles or dirty contacts. You might need to clean the print cartridges. Do not clean with alcohol.
For information on replacing ink cartridges, see replace the print cartridges on page 30 and for information on cleaning print cartridges, see clean the print cartridge contacts on page 35.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how to handle the print cartridge.
chapter 7 Copper-colored contacts Plastic tape with pink pull tab (must be removed)

Ink nozzles under tape

Do not touch the copper-colored contacts or the ink nozzles
replace the print cartridges
The HP psc notifies you when you need to replace your print cartridges. Replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. For more information on ordering replacement print cartridges, see order print cartridges on page 25. Turn on the HP psc and then lower the paper tray to access the printcarriage access door. Open the print-carriage access door by lowering the handle. The print carriage moves to the center of the HP psc.

Push down

Paper tray
Print-carriage access door
After the carriage stops moving, push down on the print cartridge to release it, and then pull it toward you out of its slot.
Note: It is normal to see ink buildup in the print cartridge slots. 4 Remove the new print cartridge from its packaging and, being careful to touch only the bright pink plastic tab, gently remove the plastic tape to uncover the ink nozzles.
Caution! Do not touch the copper-colored contacts or ink nozzles. After you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 5 Hold the black print cartridge with the HP label on top. Slide the print cartridge at a slight angle into the right side of the print carriage. Press firmly until the print cartridge snaps into place. Caution! Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Hold the tri-color print cartridge with the HP label on top. Slide the print cartridge at a slight angle into the left side of the print carriage. Press firmly until the print cartridge snaps into place. Caution! Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Note: You must install both print cartridges in order for your HP psc to work.
You can also refer to the label that is located on the inside of the printcarriage access door for information on installing the print cartridges. maintain your hp psc 7 Close the print-carriage access door. Within a few minutes, a print cartridge alignment page prints. You will need to align the print cartridges. For information on aligning the print cartridges, see align the print cartridges on page 33.
use a photo print cartridge
You can optimize the quality of the photos you print with your HP psc by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality photos. When you want to print regular text documents, swap the black print cartridge back in. Use a print cartridge protector to keep your print cartridge secure when it is not being used. For more information on using the print cartridge protector, see use a print cartridge protector on page 32 and for more information on replacing print cartridges, see replace the print cartridges on page 30. For more information on purchasing a photo print cartridge, see order print cartridges on page 25.

chapter 8

call in North America during warranty
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support might change without notice). This service is free during the warranty period. A fee might apply outside the warranty period.
call hp Japan customer support
call hp Korea customer support
support process for Western Europe
The HP support process works most effectively when looking for help in the following order: Use troubleshooting information on page 59 to search for a solution. Visit www.hp.com/support to: Check for software updates Access online support pages Send HP an email message for answers to your questions.
get hp psc 1310 series support Web and email support are available in the following languages: Dutch English French German Italian Portuguese Spanish Swedish For all other languages, support information is available in English. 3 Contact your local HP dealer. If your HP psc has a hardware failure, take it to your local HP dealer for a solution. Service is free during the limited warranty period. After the warranty period, you will be quoted a service charge. Call HP support. To find the telephone number for your country/region, please go to www.hp.com/ support and choose your country/region and language.
support process for Eastern Europe, Middle East, and Africa
Follow these steps to troubleshoot the HP psc: Use troubleshooting information on page 59 to search for a solution. Visit www.hp.com/support to: Check for software updates Access online support pages Send HP an email message for answers to your questions. Web and email support are available in the following languages: Dutch English French German Italian Portuguese Spanish Swedish For all other languages, support information is available in English. Call HP support. See the table of support information in call elsewhere in the world on page 39.
call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to the following website and choose your own country/region or language: www.hp.com/support You can call the HP support center in the following countries/regions. If your country/ region is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services. Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply. For phone support in Europe, please check for the details and conditions of phone support in your country/region. Go to the following website: www.hp.com/support

chapter 8 Alternatively, you can ask your dealer or call HP at the phone number provided in this booklet. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery.

Algeria

hp technical support
(54)11-4778-8380 0-810-555-5520 +910 www.hp.com/support www.hp.com/support 800-100247 (11) (905) 1-877-621-4722 1-800-711-2884 800-360-999 86-21-01-800-114-726 0-800-011-www.hp.com/support 999119+1-8007112884 1-800-225528+1-www.hp.com/support www.hp.com/support www.hp.com/support
Malaysia Mexico Mexico (Mexico City) Morocco* Netherlands New Zealand Norway Oman Palestine Panama Peru Philippines Poland Portugal Puerto Rico Qatar Republica Dominicana Romania Russia, Moscow Russia, St. Petersburg Saudi Arabia Singapore Slovakia South Africa (RSA)
1-800-805405 01-800-472-6684 (55)5258-www.hp.com/support 147 www.hp.com/support ++001-800-7112884 0-800-10111 632-867-www.hp.com/support 1-877-232-0589 +1-800-1444 (65) 272-0001030 hp psc 1310 series
Argentina Australia Austria Bahrain (Dubai) Belgium (Dutch) Belgium (French) Bolivia Brazil (Grande So Paulo)
Brazil (Demais Localidades) Canada during warranty Canada post-warranty (per-call charge) Caribbean & Central America Chile China Colombia Costa Rica Czech Republic Denmark Ecuador (Andinatel) Ecuador (Pacifitel) Egypt Finland France Germany 40

Greece

South Africa, Outside Republic Spain Sweden Switzerland Taiwan Thailand Trinidad & Tobago Tunisia* Turkey Ukraine United Arab Emirates United Kingdom Venezuela Venezuela (Caracas) Vietnam W. Africa (for countries not already listed) Yemen
+www.hp.com/support www.hp.com/support www.hp.com/support +886-2-2717-+66 (2) 1-800-71 (380 44) 4520 www.hp.com/support 01-800-4746.8368 (502) 207-8488 84-8-823-4530 +80 +883 8454
Greece, Outside Greece +6073603 Greece (Cyprus) Guatemala Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Jordan Korea Kuwait Lebanon Luxembourg (French) Luxembourg (German) 2649 1800-995-5105 +85 (2) 1111 1-600-6035 62-21-350-3408 www.hp.com/support (0) 4848 www.hp.com/support 0-800-+++3003 ++www.hp.com/support
* This Call Center supports French-speaking customers from the following countries/regions: Morocco, Tunisia, and Algeria.
call in Australia post-warranty
If your product is not under warranty, you can call 8000. A per-incident, out-ofwarranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can also call 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. Charges and support hours are subject to change without notice.
prepare your hp psc for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP psc in for service, please follow the power off and re-package steps below to avoid further damage to the device.

limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND
warranty information SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

limitations of liability

To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customers sole and exclusive remedies. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

local law

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world. To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply to the Customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom); Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS.

ozone production

This product generates no appreciable ozone gas (O3).

energy consumption

Energy usage drops significantly while in ENERGY STAR mode, which saves natural resources, and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, see the following web site: www.energystar.gov

paper use

This product is suited for the use of recycled paper according to DIN 19309.

plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life.
material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds Customers without Internet access should contact their local HP Customer Support Center.

recycling program

HP offers an increasing number of product return and recycling programs in many countries, and partners with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products. This HP product contains the following materials that might require special handling at endof-life: Lead in solder
hp inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free of charge. For more information, see the following HP website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

regulatory notices

The HP psc is designed to meet the regulatory requirements for your country/region.
regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0319. This regulatory number should not be confused with the marketing name (HP PSC 1310 Series) or product numbers (Q5765A, Q5766A, Q5767A, Q5768A, Q5769A, Q5770A, Q5771A, Q5772A).

chapter 10

FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100. The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the HewlettPackard Company may cause harmful interference and void the FCC authorization to operate this equipment.

chapter 12

troubleshooting

Task Tray

software installation troubleshooting Use this section to solve any problems you might encounter while installing the HP psc software.

problem

possible cause and solution
When I insert the CD- follow these steps ROM into my 1 From the Windows Start menu, choose Run. computers CD-ROM 2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is drive, nothing not assigned to drive letter d, use the appropriate drive letter), and happens then click OK. The minimum system checks screen appears during installation Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is. Then correct the problem before attempting to install the software.
A red X or yellow triangle appears on the USB connect prompt
do the following 1 Verify that the front panel cover is firmly adhered to the device, then unplug the HP psc and plug it in again. For more information on how to attach the front panel cover, see I received a message to attach the front panel cover on page 64. Verify that the USB and power cables are plugged in.
Verify that the USB cable is set up properly as follows: Unplug the USB cable and plug it in again. Do not attach the USB cable to a keyboard or non powered hub. Verify that the USB cable is 3 meters or less in length. If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. Continue with the installation and reboot the computer when prompted. Then open director and check for the essential icons (scan picture, scan document, and hp image zone [Windows] or hp gallery [Macintosh]). If the essential icons do not appear, remove the software and then reinstall it as described in Some of the icons are missing in the hp director on page 62.
I received a message Try to continue with the installation. If that doesnt work, stop and then that an unknown error restart the installation. has occurred

use your hp psc with a computer, 6 HP distribution center, 43 HP Instant Share Address Book, 58 overview, 55 simplified approach, 55 use a scanned image, 56 HP Instant Share (Windows) setup troubleshooting, 65 use troubleshooting, 66
camera, PictBridge connect, 17 print, 17 cancel copy, 22 scan, 24 cartridges, 28 align, 33 clean contacts, 35 handle, 29 ink level, 28 order, 25 replace, 30 store, 32 clean exterior, 28 glass, 27 lid backing, 27 print cartridge contacts, 35 copy black-and-white originals, 19 borderless photos, 20 color originals, 19 enlarge, 21 number of copies, 20 photos, 20 photos onto letter paper, 21 quality, 20 reduce, 21 speed, 20 customer support, 37 Australia, 41 Eastern Europe, Middle East and Africa, 39
ink cartridges, 28 ink level, 28
labels load, 15 lid backing, clean, 27 lights, status, 3 load A4 paper, 12 avoid paper jams, 16 envelopes, 14 greeting cards, 15 Hagaki cards, 14 HP Premium Paper, 15 labels, 15 letter paper, 12 originals, 11 postcards, 14 recommended papers, 15
fast copy quality, 20 fit to page, 21 front panel overview, 1 status lights, 3
maintenance align print cartridges, 33 clean glass, 27 clean the exterior, 28 clean the lid backing, 27 ink level, 28 replace print cartridges, 30 self-test report, 29 sounds, 36
glass cleaning, 27 greeting cards, load, 15
Hagaki cards, 14 help, vii HP customer support, 37 HP Director e-mail option (Macintosh), 58 HP Instant Share access (Windows), 56
number of copies copy, 20
order media, 25 other supplies, 25 print cartridges, 25
reduce copies, 21 regulatory notices, 51 Australian statement, 52 declaration of conformity (European Union), 53 declaration of conformity (U.S.), 54 FCC statement, 52 geruschemission, 52 Korean statement, 53 notice to users in Canada, 52 regulatory model identification number, 51 VCCI-2 (Japan), 53 replace print cartridges, 30 report, self-test, 29 return your HP PSC, 41
stop copy, 22 scan, 24 support, 37
technical information copy specifications, 50 environmental specifications, 50 paper specifications, 49 photo memory card specifications, 50 physical specifications, 50 power specifications, 50 print margin specifications, 49 telephone numbers, customer support, 37 troubleshooting essential icons, 61, 62, 63 hardware and software installation, 59 hardware installation, 64 HP Instant Share (Windows), 65, 66 installation, 59 operations, 65 software installation, 60
paper load, 11 order, 25 recommended types, 15 set type, 15 phone numbers, customer support, 37 photos borderless copies, 20 PictBridge connect a camera, 17 print from a camera, 17 postcards, 14 print from a camera, 17 self-test report, 29 print cartridges, 28 align, 33 clean contacts, 35 correct one for job, 32 handle, 29 ink level, 28 order, 25 protector, 32 replace, 30 store, 32 protector, print cartridge, 32

Start here
Important: Do not connect the USB cable until software installation in Step 15. Remove packaging
b Lower the access door to check inside for shipping material and components.

a Remove tape.

Locate components
Windows CD print cartridges control-panel overlay (may be attached)

Macintosh CD

power adapter and cord USB cable*
User (Reference) Guide * The contents of your box may differ.
hp psc 1300 & 1310 series setup poster
Attach the control-panel overlay (if not attached)
a Remove the adhesive backing from the control-panel overlay. b Raise the lid. Place the control-panel overlay into the recess. Make sure it sticks in place.
The HP PSC will not work until you attach the control-panel overlay!

Load plain white paper

Forcing paper too far into the tray might cause a paper jam.
Connect the power adapter and cord
2 HP PSC 1300 & 1300 Series

Turn on the device

Check for a light next to the On/ Resume button. Wait for it to nish initializing.

Open access door

Lower the access door.

Prepare print cartridges

Remove the bright pink tape from both print cartridges.
Do not touch the copper-colored contacts or retape the cartridges.
HP PSC 1300 & 1310 Series 3
Insert the black print cartridge
a Hold the black print cartridge up with the HP label on top. b Slide the black print cartridge at a slight angle into the right side of the print carriage. c Press rmly until the print cartridge snaps into place.
Insert the tri-color print cartridge
a Hold the tri-color print cartridge up with the HP label on top. b Slide the tri-color print cartridge at a slight angle into the left side of the print carriage. c Press rmly until the print cartridge snaps into place. d Make sure both cartridges are secure, and then close the access door.
4 HP PSC 1300 & 1300 Series
Align the print cartridges

Scan button

a Wait for the print cartridge alignment page to print. b Place the top of alignment page face down in the front corner of the glass. Close the lid. c Press the Scan button. After the On light stops blinking, alignment is complete. Discard or recycle the alignment page.
If you are not connecting the device to a computer, continue to the User Guide for information on how to get started.

Turn on your computer

a Turn on your computer, login if necessary, and then wait for the desktop to appear. b Close any open programs.
HP PSC Series hp psc 1300 & 1300 & series - 5 5

Insert the correct CD

a Insert the HP PSC Windows CD. b Follow the onscreen instructions. If the startup screen does not appear, double-click My Computer, doubleclick the CD-ROM icon, and then double-click setup.exe.

Windows Users:

Macintosh Users:
Insert the HP PSC Macintosh CD. Go to Step 15 before installing.

Connect the USB cable

a Connect the USB cable. b Double-click the HP All-in-One installer icon.

When you see this screen, connect the USB cable.
If you do not see this screen, see Troubleshooting on the last page.
6 psc 1300 & 1310 series - 6 hp HP PSC 1300 & 1300 Series
Continue software installation
Make sure you complete all screens, including the setup assistant.
Follow the onscreen instructions. Complete the registration screen.

Congratulations!

When you see the Congratulations! screen, you are ready to use your HP PSC. See the User Guide or onscreen help to get started.
HP PSC Series hp psc 1300 & 1300 & series - 7 7

Troubleshooting

Problem:
*Q5763-90209* *Q5763-90209*

Q5763-90209

The Check Print Cartridge message lights up after you insert the print cartridges. Remove the print cartridges. Make sure you remove all tape from the copper contacts. Close the access door. Refer to Step 9. Paper jammed during print cartridge alignment. Turn off the device and remove the back door. Gently remove any paper. Turn the device on and carefully insert the paper. Refer to Step 5. You did not see the screen telling you when to connect the USB cable. Remove, and then re-insert the HP PSC Windows CD. Refer to Step 14.

Action:

Problem: Action:
The Microsoft Add New Hardware Wizard screen appears. (Windows only) Click Cancel. Unplug the USB cable, and then insert the HP PSC Windows CD. Refer to Steps 14 and 15.
The Device Setup Has Failed To Complete screen appears. Verify that the control-panel overlay is rmly attached. Unplug the HP PSC and plug it in again. Check all connections. Make sure the USB cable is plugged into the computer. Do not plug the USB cable into a keyboard or non-powered hub. Refer to Steps 4 and 15. The Macintosh software does not install. Make sure the USB cable is plugged into the computer before installing the software. Do not plug the USB cable into a keyboard or nonpowered hub. Refer to Step 15.
Refer to the User Guide or HP Photo and Imaging help for more information. Visit www.hp.com/support for assistance.
Copyright 2004 Hewlett-Packard Development Company, L.P. Printed in USA.