Altos G520

Service Guide
Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw
PART NO.: N/A PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on Altos G520 service guide.

Date 2004/09/14 CH1

Chapter
Updates 1. Revise to Intel E7320 Memory Controller Hub(MCH) on page 1 2. Modify from 82541QI to 82541PI on page 4

Copyright

Copyright 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Conventions

The following conventions are used in this manual:

Screen messages NOTE

Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures.

WARNING

CAUTION

IMPORTANT

Preface
Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

Table of Contents

Chapter 1 System Introduction 1
Features.1 System Block Diagram.4 System Board Placement.6 Hot Plug HDD Cage backplane board layout (SCSI).8 Hot Plug HDD Cage backplane board layout (SATA).9 Front Bezel. 10 Front Panel.11 Rear Panel. 12 Internal Components.13 Hardware Specifications and Configurations.14 Power Management.20 Environmental Requirements.21 Mechanical Specifications.22 ASM.23 Intelligent Platform Management Interface (IPMI).24

Chapter 2

System Utilities
Entering Setup.26 Main Menu.28 Advanced Menu. 29 Processor Summary and Configuration.30 IDE Configuration. 32 Primary/Secondary/Third/Fourth IDE Master/Slave.34 Floppy Configuration.36 Super I/O Configuration.37 USB Configuration.38 PCI Configuration.39 Memory Configuration.40 Boot.41 Boot Settings Configuration.42 Boot Device Priority.43 Hard Disk Drives.44 Removable Devices.45 ATAPI CD/DVD Devices.46 Security. 47 Server. 50 System Management. 52 Serial Console Features. 53 Event Log Configuration. 54 Exit. 55

Chapter 3

Removal and Replacement
General Information.57 Disassemble Altos G520.58 Removing the Housing.58 Removing the Air Duck, Heatsink and CPU.59 Removing the Memory.59 Removing the PCI.59 Removing the HDD and FDD Module.60 Removing the Power Supply.62 Removing the Mainboard.62 Removing the LED Board.63

Intel E7320 chipset

2 x ATA100 IDE channels PCI 32/33

Integrated Graphics

SATA Port x 2

PCI-X 64/66

Mainboard Placement
S S US US T T UT UT V WX V WX Y

CC DD EE FF

GG HH II JJ

P O N M

G F E D

L K J I H

No. A B C D E F G H I J K L M N O P Q HH
Component PCI Slot 1 (PCI-X 64-bit/66MHz) PCI Slot 2 (PCI-X 64-bit/66MHz) ATI Rage XL VGA chipset PCI Slot 3 (PCI 32-bit/33MHz) PCI Slot 4 (x4 PCI-Express) Gigabit LAN chipset 32-bit/33MHz PCI bus slot 5 Gigabit LAN port (10/100/1000 Mbps) VGA /monitor port Serial Port Upper: PS/2 mouse port Lower: PS/2 keyboard port USB Port Auxilliary power connector Main power connector Rear system fan connectors (SYS FAN 1/ SYS FAN 2) DIMM slots +12V CPU power connector Jumper Block 1-3: CMOS Clear 5-7: Password Clear 9-11: Recovery Boot
No. R S US T UT V W X Y Z AA BB CC DD EE FF GG II CPU Socket 1
Component Intel E7320 MCH chipset CPU 1 fan connector CPU Socket 2 CPU 2 fan connector ATA Power Connector BIOS Select Jumper IPMB connector Floppy Drive Connector Primary and Secondary ATA connector Front system fan header Front panel connector Front panel USB header ARMC connector SATA A1 and A2 connectors Intel 6300ESB ICH Chassis intrusion connector Serial B(COM2) connector

SCSI LED connector

CMOS Battery
Hot Plug HDD Cage backplane board layout (SCSI)
Item 5 122-pin SAF-TE connector 80-pin SCSI HDD connector 68-pin SCSI HDD connector

Description

SCSI HDD management cable connector (I2C bus) Power connector
Hot Plug HDD Cage backplane board layout (SATA)
Item 3 SATA HDD slot SATA cable connector
HDD backplane power connector (10pin)

Front Bezel

No. Front Bezel Security Keylock System Power Indicator Hard Disk Activity Indicator System Fault Indicator LAN1 Activity Indicator
NOTE: Please ignore item 7

Front Panel

Altos G520 with Hot Plug hard disk cage installed.
Altos G520 with non-Hot Plug hard disk cage installed.
Item CD-ROM drive Stop/Eject button CD-ROM drive activity indicator CD-ROM drive Volume control
CD-ROM drive Headphone/Earphone port 5.25-inch half-height drive bay Hot Plug hard disk cage -or- Non-Hot Plug hard disk cage. (manufacturing optional) HDD carrier (for Hot Plug HDD Cage only) Floppy drive activity indicator Floppy drive Floppy drive Eject button Hot Plug HDD power indicator 1 (for Hot Plug HDD cage only) Hot Plug HDD access indicator 2 (for Hot Plug HDD cage only) Power button System power indicator Hard disk activity indicator System fault indicator3 LAN activitiy indicator

NOTE: indicator 1 lights up green to indicate HDD power on and lights up in red when a HDD fault occurs. NOTE: indicator 2 lights up green to indicate drive access. NOTE: indicator3 lights up green when system is ok. When system is degraded or faulty, the status indicator would blink or

light up amber.

Rear Panel
Altos G520 with redundant power supply unit installed. Altos G520 with fixed single power supply unit installed.
No. 14 USB ports PS/2 keyboard port PS/2 Mouse Port VGA/monitor port Serial port
Item Main power supply cable socket
Gigabit LAN port (10/100/1000 Mbps) Expansion slots Main power supply indicator 1 Main power supply fail indicator 2 Main standard 600-watt power supply unit (PSU) Rear system fan Side Panel lock release
NOTE: indicator 1 will light up green when the power supply module is functioning properly. NOTE: indicator 2 will light up amber when the power supply module or any PSU internal fan fails.

Internal Components

No. 5 6
Item Power supply module bays for two redundant PSUs 1 -or- one single standard PSU bay (Manufacturing optional) Rear system fan Air baffle screw (to secure the air baffle) Mainboard PCI bus slot Air baffle
NOTE: Though the system supports two hot-swappable power supply modules, the system comes bundled with a single standard 600-watt power supply module only. You have the option to purchase an extra power supply module to provide the system with a redundant power source.
Hardware Specifications and Configurations

System Board Major Chips

Item System core logic Super I/O controller PCI-Express PCI-X PCI LAN controller Memory controller VGA controller SATA RAID controller Controller Intel E7320 (Lindenhurst-VS):North Bridge Intel 6300 ESB (Hance Rapids I/O Hub) :South Bridge Super I/O National Semiconductor PC87427 Intel E7320 MCH Intel 6300 ESB Intel 6300 ESB Intel 82541GI Intel E7320 MCH ATI Rage XL Intel 6300ESB

Processor

Item Type Socket Speed Bus frequency Voltage Specification Dual mPGA sockets Intel Xeon processors supported Dual 604-pin zero insertio force (ZIF) processor sockets 2.8G/3.0G/3.2G/3.4G/3.6GHz or above 800 MB/S Processor voltage can be detected by the system without setting any jumper
Item BIOS code BIOS version BIOS ROM type BIOS ROM size BIOS ROM package Supported protocol Bulk mode flash ROM with boot block protection 2MB 32-pin PLCC package PCI 2.2, APM1.2, VESA/DPMS (VBE/PM V1.0), DMI 2.03, EIDE 1.1, ACPI 1.0, ESCD 1.03, PnP 1.0a, Bootable CD-ROM 1.0, USB 1.0, UHCI 1.0, PC97 compliant, ANSI ATA 3.0, ATAPI Yes Yes Yes AMI Specification
Boot from CD-ROM feature Supports LS-120 drive Supports BIOS boot block feature

BIOS Hotkey List

Hotkey Function Enter BIOS Setup Utility Description Press while the system is booting to enter BIOS Setup Utility.

System Memory

Item Onboard embedded memory size Memory slot number Supported memory size per socket Supported maximum memory size Supported memory type Supported memory speed Supported memory voltage Supported memory module package Support parity check feature Support Error Correction Code (ECC) feature 0MB 4 slots (2 banks) 256MB / 512MB / 1024MB/ 2048MB 8GB (2048MB x 4) DDR 333 ECC Resigered PC2700 3.3 V 184-pin DIMM Yes Yes Specification

LAN Interface

Item LAN controller LAN controller resident bus LAN bus speed LAN port Function control Intel 82541Pl LAN controllers PCI 2.2 Bus Gigabit One RJ-45 on board Enable/disable by BIOS Setup Specification

VGA Interface

Item VGA controller VGA controller resident bus VGA bus speed VGA Memory Function control ATI RAGE XL PCI 2.2 Bus 100MB/s 8MB VRAM Enable/disable by BIOS Setup Specification

IDE Interface

Item IDE controller IDE controller resident bus Number of IDE channel Supported IDE interface Supports LS-120 Supports bootable CD-ROM Function control Intel ECS6300 ICH integrated IDE ATAE-IDE (up to PIO mode-4, DMA mode 2 and Ultra DMA-33), ANSIS ATA rev.3.0, ATAPI No Yes Enable/disable by BIOS Setup Specification

Diskette Drive Interface

Item Diskette drive controller Diskette drive controller resident bus Supported diskette drive formats Function control ISA bus 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB, 3-mode format and slim type diskette drive Enable/disable by BIOS Setup Specification Built-in National Semiconductor PC87417 super I/O controller

Memory Combinations

DIMM1B 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB 256MB 512MB 1GB 2GB DIMM1A DIMM2B DIMM2A Memory Interleave 1-way 1-way 1-way 1-way 2-way 2-way 2-way 2-way 2-way 2-way 2-way 2-way

INTIN12/ INTIN13/ APIC2 APIC2 INTIN12/ INTIN13/ APIC2 APIC2 INTIN12/ INTIN13/ APIC2 APIC2 INTIN12/ INTIN13/ APIC2 APIC2

Power Management

Power Saving Mode Phenomenon List
Power Saving Mode Device Standby mode Phenomenon Independent power management timer for HDD devices (0-15 minutes, time step = 1 minute) Hard disk drive goes into STANDBY mode (for ATA standard interface) Disable V-sync to control the VESA DPMS monitor Resume method: device activated (keyboard for DOS, keyboard & mouse for Windows) Resume recovery time: 3-5 seconds Global Standby mode Global power management timer (1-60 minutes) Hard disk drive goes into STANDBY mode (for ATA standard interface) Disable H-sync and V-sync signals to control the VESA DPMS monitor Resume recovery time: 7-10 seconds System Suspend mode Independent power management timer (1-60 minutes) or pushing external switch button CPU goes into SMM (System Management Mode) CPU asserts STPCLK# and goes into the Stop Grant State LED on the panel flashes in amber color Hard Disk Drive goes into SLEEP mode (for ATA standard interface) Disable H-sync and V-sync signals to control the VESA DPMS monitor Return to original state by pushing external switch button.
NOTE: The VGA BIOS should support DPMS (Desktop Power Management System) for the standby and suspend mode
function call. When the Display Standby Timer expires, the system BIOS will execute the DPMS service routines.
Environmental Requirements
Item Temperature Operating Non-operating Non-operating (Storage package) Humidity Operating Non-operating (unpacked) Non-operating (Storage package) Vibration Operating (unpacked) Non-operating (packed) 5 - 16.2 Hz: 0.38mm(peak to peak) 16.2 - 250 Hz: 0.2G 5 - 27.1 Hz: 0.60G 27.1 - 50 Hz: 0.4mm (peak to peak) 50 - 500 Hz: 2.0G 20% - 80% RH, non-condensing 20% - 80% RH, non-condensing 20% - 90% RH, non-condensing +5 to +35C -10 to +60C -20 to +60C Specifications
Mechanical Specifications
Item Dimensions Color I/O ports WxDxH 195mm x 545mm x 435mm (5U Height) MCS-002 Four external USB2.0 One serial port and one serial port header Two ATA interface with Ultra 33, 66 and 100 DMA mode Two serial ATA connectors with support for RAID 0 and 1 One floppy drive interface with support for one device PS/2 keyboard and mouse ports Main board Drive bays Switching power supply Material Cooling System Indicators Switch Weight ATX Three 5.25 media bay (one reserved for optical device) Four 3.5 HDD by for HDD cage 600W stand non-hot-plug power supply Housing: Metal sheet Panel: Plastic One 12cm rear fan One 9cm front system fan Power LED, hard disk drive LED, Event LED Power 28kg Specification

Language

Select the current default language used by BIOS. Language version : English/French/German/Italian/Spanish

Advanced Menu

Parameter Processor Configuration IDE Configuration Floppy Configuration Super I/O Configuration USB Configuration PCI Configuration Memory Configuration Preproduction Debug
Description Configure processors Configure the IDE device(s) Configure the floppy drive(s) Configure the Super I/O chipset Configure the USB support Configure PCI devices Configure memory devices This option provides engineering access to internal settings. It does not exist on production release
Options Selects submenu Selects submenu Selects submenu Selects submenu Selects submenu Selects submenu Selects submenu Selects submenu
Processor Summary and Configuration
The Processor Summary/Configuration submenu displays general information about the installed processor(s) and lets you define advanced settings.
Parameter Manufacturer Brand String Frequency FSB Speed CPU1 CUPID Cache L1 Cache L2 Cache L3 CPU2 CUPID Cache L1 Cache L2 Cache L3 Max CPUID Value Limit
Displays processor manufacturer string Displays processor brand ID string Displays the calculated processor speed Displays the processor front side bus speed Intel N/A N/A N/A

Option

Displays the CPUID of the processor Displays cache L1 size Displays cache L2 size Displays cache L3 size. Visable only if the processor contains an L3 cache

N/A N/A N/A N/A

Displays the CUPID of the processor Displays cache L1 size Displays cache L2 size Displays cache L3 size. Visible only if the processor contains an L3 cache This should be enabled in order to boot legacy OSes that cannot support processors with extended CPUID funtions
N/A N/A N/A N/A Disabled Enabled
Parameter Hyper-Threading Technology
Controls Hyper-Threading state. Primary used to support older operating System that do not support Hyper Threading. Enable Hyper-Threading Technology only if OS supports it.

Enabled Disabled

Intel Speed StepTM Tech.
Select disabled for maximum CPU speed. Select enabled to Auto Disabled allow the OS to reduce power consumption NOTE:This option may not be present in early Beta release

IDE Configuration

The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s.
Parameter Onboard P-ATA Channels
Controls state of integrated P-ATA controller
Disabled: disables the integrated P-ATA Controller Primary : enables only the Primar P-ATA Controller Secondary : enables only the Secondary P-ATA Controller Both : enables both P-ATA Controller Disabled: disables the integrated S-ATA Controller Enabled : enables the integrated S-ATA Controller

Parameter USB Function Legacy USB Support
When set to disabled other USB options are grayed out Enables support for legacy USB. AUTO option disables legacy support if no USB devices are connected. If disabled, USB legacy support will not be disabled until booting an OS.
Disabled Enabled Disabled Keyboard only Auto Keyboard and Mouse

Port 60/64 Emulation

Enables I/O port 60/64 emulation support. This should be Disabled enabled for the complete USB keyboard legacy support for Enabled non-USB aware OSes. Enables USB 2.0 Disabled Enabled
USB 2.0 Controller USB 2.0 Controller Mode
Configures the USB 2.0 controller in HiSpeed (480Mbps) or FullSpeed FullSpeed (12Mbps) HiSpeed

PCI Configuration

Parameter Onboard Video Dual Monitor Video
Enable/Disable on board VGA Controller Select which graphics controller to use as the primary boot device. Enabled selects the on board device. Grayed out if Onboard, Video is set to Disabled Enables or disables onboard Network Interface Controller Grayed out if device is disabled
Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled
Onboard NIC 1 (Left) Onboard NIC 1 ROM

Memory Configuration

The Memory Configuration submenu provides information about the DIMMs detected by BIOS. The DIMM number is printed on the mainboard.
Parameter DIMM 1A DIMM 1B DIMM 2A DIMM 2B Extended Memory Test
Non-User Configurable informational display
Installed Not Installed Disabled Spare 1 MB 1 KB Every Location Disabled
Settings for testing extended memory

Memory Retest

When enabled, BIOS will activate and retest Disabled all DIMMs on next boot. Automatically reset Enabled to disabled Enable or disable remapping of overlapped PCI memory above physical memory Disabled Enabled
Memory Remap Feature Memory Sparing
Disabled provides the most memory space. Disabled Sparing reserves memory to replace failures Spare Grayed out if current memory configuration does not support sparing
The Boot menu allows you to specify the preferred settings during system bootup. Press Enter to enter the submenu screen of the parameters shown in the screen below.
Parameter Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives CD/DVD Drives
Configure settings during system boot Specifies the boot device priority sequence Specifies the boot device priority sequence from available hard drives Specifies the boot device priority sequence from available removable drives Specifies the boot device priority sequence from available CD/DVD drives
Selects submenu Selects submenu Selects submenu Selects submenu Selects submenu
Boot Settings Configuration
The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup.

The ATAPI (Advanced Technology Attachment Packet Interface) CD-ROM submenu displays the type of ATAPI CD-ROM available in the system.

Security

The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords.
Parameter Administrator Password User Password
Prevents unauthorized access to the BIOS setup

Information Display

Secures your system against unauthorized Not Installed use. Once you set this password, you have Installed to type it whenever you boot the system. User password is available only when a Supervisor password is set. Press Enter to change the Admin password. N/A Press Enter to change the User password. Grayed out unless Admin password is set. N/A No Access View Only Limited Full Access
Set Admin Password Set User Password

User Access Leves

Clear User Password Fixed disk boot sector protect Password on Boot
Grayed out unless Admin password is set. Press Enter to clear the user password. Enable or disable boot sector virus protection.
N/A Disabled Enabled Enabled
Grayed out if User password is not installed. Disabled
Parameter Secure Mode Timer
Grayed out if User password is not installed. 1 minute 2 minutes 5 minutes
10 minutes 20 minutes 60 minutes 120 minutes Secure Mode HotKey (CTRL-ALT-) Secure Mode Boot Front Panel Switch Inhibit NMI Control Grayed out if User password is not installed. L Z Grayed out if User password is not installed. Disabled Enabled Grayed out if a password is not installed or if Disabled AC policy is set to Stays Off. Enabled Enable or disable NMI control. Disabled Enabled
To set an Administrator/User password
1. Use the up/down keys to highlight a password parameter (Administrator Password or User Password) then press Enter. A password box will appear. 2. 3. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again. After setting the password, the system automatically sets the chosen password parameter to installed.
To remove the User Password
1. 2. 3. Use the up/down keys to highlight the Clear User Password parameter then press Enter. Enter the current Admin password then press Enter. Press Enter twice without entering anything in the new and confirm password fields.
After doing this, the system automatically sets the User Password parameter to Not installed.

Server

NC (No Connect) in this project

VGA Connector (J4)

Pin B1 B2 B3 B4 B5 B6 B7 B8 RED GREEN BLUE NC GND GND GND GND Signal Name Pin B9 B10 B11 B12 B13 B14 B15 B16 B17 NC NC DDCDAT HSY VSY DDCCLK NC NC Signal Name Fused VCC (+5V) (NO SUPPORT)

NIC Connector (JA1)

Pin GND MDI_2N MDI_2P MDI_1P MDI_1N GND GND MDI_3P Signal Name Pin MDI_3N MDI_0N MDI_0P GND ACT_L LINK_L LINK1000_L LINK100_L Signal Name
NIC2-Northway (10/100/1000) Connector Pin-out (JA2)
Pin GND MDI_2N MDI_2P MDI_1P MDI_1N GND GND MDI_3P Signal Name Pin MDI_0N MDI_0P GND LINK100_L LINK1000_L LINK_L ACT_L MDI_3N Signal Name
ATA 40-pin Connector Pin-out (J41, J443)
Pin RESET# IDE_DD7 IDE_DD6 IDE_DD5 IDE_DD4 IDE_DD3 IDE_DD2 IDE_DD1 IDE_DD0 GND IDE_DMAREQ IDE_IOW# IDE_IOR# IDE_IORDY IDE_DMAACK# IRQ_IDE IDE_A1 IDE_A0 IDE_DCS0# IDE_HD_ACT# Signal Name Pin GND IDE_DD8 IDE_DD9 IDE_DD10 IDE_DD11 IDE_DD12 IDE_DD13 IDE_DD14 IDE_DD15 KEY GND GND GND GND GND Test Point DIAG IDE_A2 IDE_DCS1# GND Signal Name
SATA Connector Pin-out (J28, J32, J23, J24, J25, J27)
Pin 7 GND S_TX_P S_TX_N GND S_RX_N S_RX_P GND Signal Name
USB Connectors Pin-out (J3)
Pin Signal Name Fused VCC (+5V /w over current monitor of both port 3) DATAN3 (Differential data line paired with DATAH3) DATAP3 (Differential data line paired with DATAL3) GND Fused VCC (+5V /w over current monitor of both port 2) DATAN2 (Differential data line paired with DATAH2) DATAP2 (Differential data line paired with DATAL2) GND CTS_N DSR_DCD SIN RI_N GND SIUT DTR_N RTS_N
Optional USB Connection Header Pin-Out (J31)
Pin 9 Signal Name Fused VCC (+5V /w over current monitor of both port 1) DATAN1 DATAP1 GND Key 10 Pin Singal Name Fused VCC (+5V /w over current monitor of both port 0) DATAN0 DATAP0 GND NC
Legacy 34-pin Floppy Connector Pin-out (J47)
Pin GND GND KEY GND GND GND GND GND Unused GND GND GND GND Unused Signal Name Pin FDDENSEL Unused FDDRATE0 FDINDEX# FDMTR0# FDR1# FDR0# FDMTR1# FDDIR FDSTEP# FDWDATA# FDWGATE# FDTRK0# FLWP# Signal Name

Pin 33 GND GND GND Signal Name Pin 34 FRDATA# FHDSEL# FDSKCHG# Signal Name
External DB9 Serial A Port Pin-out (J8A1)
Pin T1 T2 T3 T4 T5 Signal Name SERIAL_DCD1_FB SERIAL_RX1_FB SERIAL_TX1_FB SERIAL_DTR1_FB GND Pin T6 T7 T8 T9 Signal Name SERIAL_DSR1_FB SERIAL_RTS1_FB SERIAL_CTS1_FB SERIAL_RING1_FB
9 Pin Header Serial B Port Pin-out (J15)
Pin 9 Signal Name SERIAL_DCD2_FB SERIAL_RX2_FB SERIAL_TX2_FB SERIAL_DTR2_FB GND Pin 10 Signal Name SERIAL_DSR2_FB SERIAL_RTS2_FB SERIAL_CTS2_FB SERIAL_RING2_FB Key
COM2 Connection Selection Header (J6)
Pin DSR_N DSR_DCD DCD_N DSR_DCD Signal Name
Keyboard and Mouse PS/2 Connectors Pin-Out (J2)
PS/2 Connectors 1 Keyboard Mouse 12 13,14,15,16,17 GND Pin KBDATA NC GND KMPWR KBCLK NC MSEDATA NC GND KMPWR MSECLK Signal Name
3-Pin Fan Headers Pin-Out (J51,J52,J, J1, J45, J48)
Pin 3 Signal Name Ground Fan Power Fan Tach Power Power Out Type Fan Power FAN_TACH signal is connected to the Super IO to monitor the FAN speed Description GROUND is the power supply ground
6-Pin Fan headers Pin-Oout (J44, J46)
Pin Signal Name Ground Fan Power Fan Tach Fan PWM N/C N/C Power Power Out Out Type Fan Power FAN_TACH signal is connected to the Super IO to monitor the FAN speed. Fan speed control Description GROUND is the power supply ground
Intrusion Cable Connector (J19)
Pin INTRUDER_N GND Signal Name
IDE Flash Module Power Connector (J42)

Pin GND +5V Signal Name

This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Altos G520. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). IMPORTANT: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted in the printed Service Guide. For Acer AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines. For more detail and update information, please access to this website hppt://aicsl.acer.com.tw/spl/ NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.

Altos G520 Exploded Diagram

Part List

PICTURE BOARD
LED BOARD --BEZEL ASSY S05J LED BOARD BEZEL ASSY 55.R08V7.001

PARTNAME

DESCRIPTION

AECR NO.

LED BOARD -- DOOR ASSY
S05J LED BOARD ASSY (DOOR) 55.R08V7.002

NA CABLE

LED BOARD -- CASE ASSY

S05J LED BOARD CASE ASSY

55.R08V7.003
CABLE FDD TO MB 34PIN34PIN
CABLE ASSY S52A FDD (34P/ 34P,REV1A)

50.R08V7.001

CABLE LED -- DOOR TO MB 16PIN-34PIN
CABLE ASSY S05J MB-LED (34PIN/16P REV1A)

50.R08V7.002

LED INTRU CABLE W/LED

50.R08V7.003

USB CABLE MB TO CHASSIS

50.R08V7.004

IDE HDD CABLE ATA 100/66 SATA HDD CABLE 7PIN
50.R08V7.005 50.R08V7.006

PICTURE

BOTTOM BEZEL W/KEY AND CABLE

S05 BOTTON BEZEL ASSY

60.R08V7.001
CASE/COVER/BRACKET ASSEMBLY

TOP BEZEL

S05 TOP BEZEL ASSY

42.R08V7.001

SIDE COVER -- LEFT

S05 LEFT SIDE COVER ASSY

60.R08V7.002

AIR DUCT

S05J FAN DUCT ASSY

60.R08V7.003

CD-ROM BRACKET

S05 CD ROM BRKT ASSY

42.R08V7.002

HDD CAGE PLATE

HDD CAGE PLATE (HW) S05 (FBS05025,REV3A)

42.R08V7.003

POWER SUPPLY BRACKET
PS2 PWR BRKT S05J(FBS05032,REV3A)

42.R08V7.004

TRANSFER BACK BRACKET W/CD-ROM BRACKET
S05 TRANSFER BACK BRKT ASSY

42.R08V7.005

CHASSIS W/USB CABLE, LED INTRU CABLE AND LED

S05 CASE ASSY

60.R08V7.004
REDUNDANT POWER SUPPLY CAGE

60.R08V7.005

REDUNDANT DUMMY COVER

42.R08V7.006

NA NA CD-ROM DRIVE NA CPU/PROCESSOR
SCSI CABLE CAGE OPTION SERIAL ATA CABLE CAGE OPTION
TC.R0801.004 TC.R0801.003
CD-ROM 54X LITE-ON LTN527T F/W:5RS2

KD.Q520B.005

XEON 2.8GHZ DP FSB800 NOCONA XEON 3.0GHZ FSB800 NOCONA XEON 3.2GHZ FSB800 NOCONA XEON 3.4GHZ FSB800 NOCONA XEON 3.6GHZ FSB800 NOCONA

PICTURE FDD

FDD DRIVE MITSUMI D353M3D 4342

FDD D353M3D 4342 TBD

REAR FAN ASSY 12V S05J REAR FAN ASSY 23.R08V7.001

FRONT FAN 12V

S05J FRONT FAN CLIPPER ASSY

23.R08V7.002

HDD/HARD DISK DRIVE
HDD 146GB/10K PRM/U320/ SCSI 80PIN/SEAGATE CHEETAH ST3146807LC CH146LP HDD 73GB/15K RPM/U320/ SCSI 80PIN/SEAGATE CHEETAH ST373453LC CH73LP HDD 73GB/10K RPM/U320/ SCSI 80PIN/SEAGATE CHEETAH ST373307LC CH146LP HDD 73GB/10KRPM/U320/ SCSI 80PIN/ HGST DAYTONA 146Z10 IC35L073UCDY10 F/W S25K HDD 160G 7200RPM SATA SEAGATE ALPINE ST3160023AS HDD 80GB 7200RPM SATA SEAGATE ALPINE ST380013AS

ITEMS SATA Hard drive 160B, 7200rpm Seagate Seagate "Alpine" 8MB f/w 3.05

SPECIFICATION

Seagate PUMA will be in MP in May, 2004 WD XL80II, 8MB f/w HBB0 will be available end of April 74GB, 10Krpm CD-ROM 52x CD-ROM Network card 10/100/1000 Ethernet Adapter Intel PRO/1000MT Server Adapter Gigabit 1000BaseT PCI-X 64bit/133Mhz, low profile/full height bracket 82545GM "Everson" Fibre Channel Host Bus Adapter Single Loop FC HBA Dual Loop FC HBA Quad Loop FC HBA Management card ARMC/1 SCSI Tape Drive LTO Ultrium 2 200/400GB, 5.25" external, full-height LTO Ultrium 2 200/400GB, 5.25" internal full-height LTO Ultrium 1 100/200GB, 5.25" internal, half-height DAT72 36/72GB, 5.25" internal DDS4 20/40GB, 5.25" internal AIT-2 50/130GB, 5.25" internal w/ black bezel IDE Tape Drive AIT-1 35/91GB, 5.25" internal 1. Sony AIT-1 SDX-420V/AC-RP (5.25" bay), Dust-proof bezel, 35/91GB, internal, ATA100 HP LTO Ultrium 2 200/400GB, external, full-height, interface U160 SCSI LVD 68pin HP LTO Ultrium 2 200/400GB, internal full-height, interface U160 SCSI LVD 68pin HP LTO Ultrium 1 100/200GB, internal, half-height, Interface LVD Ultra-2 SCSI 68pin HP DAT72 (DDS Gen-5) 36/72GB, internal, half-height, interface Ultra-Wide SCSI 68pin,(3.5" core, use bracket for 5.25" bay) HP DDS4 20/40GB, internal, half-height, interface Ultra-Wide SCSI 68pin (3.5" core, use bracket for 5.25" bay) Sony AIT-1 SDX-500V/AC-RBK (5.25" bay), Dust-proof bezel, 50/130GB, internal, Ultra-Wide SCSI 68pin Acer Remote Management Card / Standard (AMI MegaRAC G2 Management Card (Acer ARMC-1), PCI-32/33) Qlogic QLA2340 64bit 66/133Mhz, 2Gb, LSI Logic LSI7102XP-LC 2Gb FC HBA, 64bit/133MHz, Single LC port Qlogic QLA2342 2Gb FC HBA, 64bit/133MHz, Dual LC ports LSI Logic LSI7202XP-LC 2Gb FC HBA, 64bit/133MHz, Dual LC ports LSI Logic LSI7402XP-LC 2Gb FC HBA, 64bit/133MHz, Quad LC ports Lite-On CDROM LTN-527T(F/W: 5RS2) WD Raptor, WD740GD
Netware 6.5 Environment Test
ITEMS CPU Xeon DP FSB 800Mhz 3.8G (Irwindale) Xeon DP FSB 800Mhz 3.6G (Nocona) Xeon DP FSB 800Mhz 3.4G (Nocona) Xeon DP FSB 800Mhz 3.2G (Nocona) Xeon DP FSB 800Mhz 3.0G (Nocona) Xeon DP FSB 800Mhz 2.8G (Nocona) DDR module (with ECC) 2GB DDR333 registered 1GB DDR 333 registered 512MB DDR 333 registered 256MB DDR 333 registered SCSI RAID card ASRC/3D 2ch Ultra320 RAID card, PCI ASRC/3S 1ch Ultra320 RAID card, PCI SCSI Card ASC/3D 2ch U320 SCSI card ASC/3S 1ch U320 SCSI card SATA RAID Card SATA RAID SATAII RAID SCSI Hard drive (80pin) 146GB, U320, 10K RPM Seagate 73GB, U320, 15K RPM Seagate Seagate Cheetah 10K.6 146LP f/w 0007 (AC05) Seagate Cheetah 10K.7 will be in MP in June, 2004 Seagate Cheetah 15K.3 X15 73LP f/w 0006 (AC03) Seagate Cheetah 15K.4 will be in MP in Aug, 2004 Seagate Cheetah 10K.6 146LP f/w 0007 (AC05) 73GB, U320, 10K RPM SCSI Hard drive (68pin) SCSI Hard drive (68pin) Seagate Cheetah 10K.7 will be in MP in Aug, 2004 Mator 10K V Genesis SATA Hard drive Seagate Cheetah 10K.7 will be in MP in June, 2004 Mator 10K V Genesis LSI MegaRAID SATA 150-6, PCI 64 bit/66Mhz LSI MegaRAID SATA 300-4x RAID 0,1,5, 10 & hot spare suport, 64bit, 133MHz PCI-X, LSI 22320-R Raid 1 support, U320 53C1030 2ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, 2 int 68p HD, 2 ext 68p VHDCI, BIOS 5.09.07, MPTFW 1.03.07-IM LSI 20320-R, Raid1 supprot, U320 53C1020 1ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, BIOS 5.09.07, MPTFW 1.03.07-IM LSISCSI 320-2, 64bit, 66MHz PCI 2.2, LSI 53C1030, I80303, Battery Backup Unit, 128MB SDRAM, BIOS 1A04, FW 1L19 LSI SCSI 320-1 64bit 66Mhz PCI2.2 , 53C1020, i80302-400, 64MB SDRAM, BIOS 1A04, FW 1L19 Infineon DDR 128x4x36, (128x8x18) CL2.5 BGA, 1.2" HYB25D512400BC-6 Infineon DDR 128x4x18 CL2.5 BGA, 1.2" HYB25D512400BC-6 Apacer DDR 64x4x36 (128x4x18) CL2.5 BGA, 1.2" HYB25D256400C Infineon DDR 64x4x18 CL2.5 BGA, 1.2" HYB25D256400C Apacer DDR 64x4x18 CL2.5, BGA, 1.2" HYB25D256400CE-6C Apacer DDR 32x8x9 CL2.5, TSOP, 1.2" HYB25D256800CE-6C 3.6GHz, 1024K L2 cache, D0 Stepping, 800MHz FSB, D0 stepping, EM64T supported 3.4GHz, 1024K L2 cache, D0 Stepping, 800MHz FSB, D0 stepping, EM64T supported 3.2GHz, 1024K L2 cache, D0 Stepping, 800MHz FSB, D0 stepping, EM64T supported 3.0GHz, 1024K L2 cache, D0 Stepping, 800MHz FSB, D0 stepping, EM64T supported 2.8GHz, 1024K L2 cache, D0 Stepping, 800MHz FSB, D0 stepping, EM64T supported SPECIFICATION

Altos G520 FAQ (Frequently Asked Questions)
Author: System Solution Center I, Enterprise Product Line, ITBG / Samuel Chu Release Date: May 30, 2005 Revision: 2.1 Total: 24 Pages
Doc. Description In this note, we list the frequently asked questions of Altos G520.
Products Affected Altos G520.
Revision History Date Sept 8, 2004 Sept 20, 2004 Sept 27, 2004 Oct 12, 2004 Nov 10, 2004 Nov 24, 2004 Dec 10, 2004 Dec 21, 2004
Jan 28, 2005 Apr 13, 2005 May 16, 2005 May 30, 2005
Revision 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2.0 2.1 First release the document Updated Memory.

Modification

Updated Memory. Added BMC, Hot-Swap SATA Disk Cage. Updated BMC, Memory. Added CPU, Chassis. Updated CPU. Added BIOS. Updated CPU, SATA Disk Cage. Added Troubleshooting. Updated BIOS, BMC, SATA Disk Cage, Troubleshooting. Updated SATA Disk Cage, Memory, Rackmount. Updated BIOS, SATA Disk Cage, Onboard SATA. Added Onboard Gigabit. Updated BIOS, Troubleshooting. Updated Troubleshooting. Added ARMC/2, Hot-Swap SCSI Disk Cage (3xHDD), Power Supply.

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Acer Confidential
ARMC/2 (Acer Remote Management Card/2)
1. Can Altos G520 support ARMC/2? ANSWER: Yes. 2. Why does Altos G520 need a modified FRUSDR to support ARMC/2? ANSWER: As Altos G520 BMC does not support IPMB (Intelligent Platform Management Bus), ARMC/2 can only access the Altos G520 hardware sensors though I2C. This would cause I2C access conflict between ARMC/2 and Altos G520 BMC. A modified FRUSDR is needed to suppress Altos G520 BMC when ARMC/2 is installed. Please refer to ARMC/2 THOL (Tested Hardware & OS List) to identify the version of FRUSDR which can support ARMC/2 on Altos G520. 3. Does Altos G520 need PMCP files to support ARMC/2? ANSWER: Yes, the PMCP files are required to let ARMC/2 access the hardware sensors of Altos G520. Please refer to ARMC/2 FAQ (Frequently Asked Question) for more detail about PMCP files. 4. Can ASM 6 be integrated with ARMC/2? ANSWER: ASM 6.0 build 500 can support ARMC/2. NOTE. ASM 6.0 build 500 is included in EasyBUILD 7.0 build 100.
1. Where can I access the SEL (System Event Log) of Altos G520? ANSWER: Altos G520 does not implement the UI to access SEL. To check SEL, please boot Altos G520 into DOS mode and run the SEL Viewer utility (included in EasyBUILD). 2. Where could I find the SEL Viewer in EasyBUILD? ANSWER: For EasyBUILD 6.0 build 200, it is included in Management CD. For EasyBUILD 6.0 build 300 (or later), it is included in Utility and Manual CD.

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How many entries can Altos G520 SEL support? ANSWER: 92 entries.
Whats EFI (Extended Firmware Interface)? ANSWER: Extensible Firmware Interface (EFI) firmware stores boot options in NVRAM, a storage medium that can be edited, but retains its state even when you turn off the computer. EFI firmware serves the same purpose as BIOS firmware, but it overcomes many limitations of the traditional BIOS. The startup functions that are implemented in the BIOS and Boot Manager (NTLDR) on x86-based systems are handled by EFI components, namely the EFI BIOS and EFI Boot Manager. For more information about EFI, please go to: http://www.intel.com/technology/efi/index.htm
The G520 BIOS supports Rolling BIOS feature which there are two copies of BIOS in the Flash ROM. Do I need to update the BIOS twice during BIOS flash? ANSWER: No, you only need to update the BIOS once. When ready, the system can roll forward to the new BIOS. In case of a failure with the new version, the system will roll back to the previous version.
How can I disable the EFI on Altos G520? ANSWER: Please enter BIOS Setup by entering F2 during POST. a. b. c. Please select Boot. Please select Boot Device Priority. You would see below information: 1st 2nd 3rd 4th d. e. Boot Boot Boot Boot Device Device Device Device [1st FLOPPY DRIVE] [CDROM:SM-ATAPI CD-] [Network:IBA GE Slo] [EFI Boot Manager]

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CPU2 12v BB +1.5V BB +1.8V BB +3.3V BB +5V BB +12V BB 12V FSB Vtt MCH Vtt Proc1 VCCP Proc2 VCCP Front Chassis Fan Rear Chassis Fan Rear Chassis Fan Proc1 IERR Proc2 IERR Proc1 Thermal Trip Proc2 Thermal Trip Proc1 Throttle Proc2 Throttle Proc1 Fan Proc2 Fan Proc1 Core Temp Proc2 Core Temp CPU Configuration Error System Temp 0x0B 0x0C 0x0D 0x0E 0x0F 0x10 0x11 0x12 0x13 0x15 0x16 0x18 0x1B 0x1C 0x1D 0x1E 0x1F 0x20 0x21 0x22 0x25 0x26 0x27 0x28 0x29 0x2A Voltage Voltage Voltage Voltage Voltage Voltage Voltage Voltage Voltage Voltage Voltage Fan Fan Fan Processor Processor Processor Processor Temperature Temperature Fan Fan Temperature Temperature Processor Temperature

Chassis

1. Does Altos G520 chassis support redundant system fans? ANSWER: No, Altos G520 chassis does not implement redundant system fans. 2. Is there any plan to support redundant systems fans on Altos G520? ANSWER: No, Redundant fans are currently not feasible for chassis' mechanical limitation. Not only the chassis has to be deeper to meet that requirements. Extra circuits design and management features have to be implemented to ensure fan's fail-over works well. We're looking for next generation chassis to conquer the problems for year 2006 products. 3. Does Altos G520 support chassis intrusion detection? ANSWER: Yes, when the chassis of Altos G520 is opened, there will be event logged in SEL. But the status LED of Altos G520 will not turn on. 12/01/2004-10:51:32 Physical Security (Chassis Intrusion) #0x09 Intrusion. Asserted Event. General Chassis

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1. Whats the front side bus (FSB) speed of Altos G520? ANSWER: 800 MHz. 2. Can I install 533 MHz FSB Xeon processor on Altos G520? ANSWER: No, Altos G520 cannot support 533 MHz FSB Xeon processor. 3. Do I need to install the 2nd CPU heat sink when there is only one CPU installed? ANSWER: No. 4. Does Altos G520 support EM64T (Extended Memory 64 Technology)? ANSWER: Yes. There is no BIOS setup option to enable or disable this support. To utilize this feature, a 64-bit capable OS and OS specific drivers are needed. 5. How do I know the Xeon processor installed on Altos G520 is D0 or E0 stepping? ANSWER: You can refer to below table to find the core stepping based on CPU ID information. CPUID F34 F41 6. Core Stepping D0 E0 Note
Where can I know the CPUID of Xeon processor installed on Altos G520? ANSWER: Please enter BIOS Setup by entering F2 during POST. a. b. c. Please select Advanced. Please select Processor Configuration. You would see below information: CPU 1 CPUID Cache L1 Cache L2 CPU 2 CPUID Cache L1 Cache L2

: F34 : 16 KB : 1024 KB

In addition to the 800 MHz Front Side Bus, is there any new features brought by the new Xeon processors? ANSWER: Please refer to below table: Feature Enhanced Memory 64 Technology No Execute (or Execute Disable Bit) Enhanced Intel Speed Step Technology D0 Stepping Yes No Yes E0 Stepping Yes Yes Yes Note
NOTE 1. Xeon 3.4 GHz (or above) can support EIST. 8. Where can I find more information about NX (No Execute) or XD (Execute Disable Bit) feature:

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ANSWER: Microsofts web site: http://msdn.microsoft.com/security/productinfo/XPSP2/introduction.aspx Intels web site: http://www.intel.com/business/bss/infrastructure/security/xdbit.htm 9. Does Altos G520 support NX or XD feature? ANSWER: Yes, but this NX feature is only available when E0 stepping Xeon processor is installed. Only E0 stepping Xeon processor has XD (Execute Disable Bit) capability to support NX feature. 10. How can I enable/disable the NX feature in BIOS? ANSWER: When E0 stepping Xeon processor is installed, please enter BIOS Setup by entering F2 during POST. a. b. c. Please select Advanced. Please select Processor Configuration. You would see below information at the bottom: NX Support [Disabled]
NOTE. This NX support option will be hidden if D0 stepping Xeon processor is installed. 11. Which OS can support NX feature? ANSWER: NX feature currently requires one of the following operating systems to support it: Microsoft Windows Server 2003 with Service Pack 1 Microsoft Windows XP with Service Pack 2 Red Hat Enterprise Linux 3 Update 3 12. Does Altos G520 support EIST (Enhanced Intel Speed-Step Technology)? ANSWER: Yes, Altos G520 can support EIST with Xeon 3.4 GHz or above. (including both D0 and E0 steppings). 13. How can I enable/disable the EIST feature in BIOS? ANSWER: When Xeon 3.4 GHz (or above) processor is installed, please enter BIOS Setup by entering F2 during POST. a. b. c. Please select Advanced. Please select Processor Configuration. You would see below information at the bottom: Intel (R) Speed Step tm Tech [Disabled]

Hot-Swap SATA Disk Cage

1. Does Altos G520 support hot-swap SATA disk cage? ANSWER: Yes, Altos G520 supports optional hot-swap SATA disk cage up to 4 SATA HDD. 2. Which SATA RAID card can Altos G520 support? ANSWER: LSI Logic MegaRAID SATA 150-6 (ASARC/1S).

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3. Do I need to install specific model of SATA HDD on hot-swap SATA disk cage for supporting hot-swap feature? ANSWER: No, all the SATA HDD supported by Altos G520 can be installed into hot-swap SATA disk cage. 4. Can I connect Altos G520 onboard SATA RAID to hot-swap SATA disk cage? ANSWER: Altos G520 onboard SATA RAID does not support SAF-TE (SCSI Access Fault-Tolerant Enclosure) feature which is required to support HDD Active (or Access) LED function. That means, the HDD Active (or Access) LED wont function when you connect the hot-swap cage to Altos G520 onboard SATA RAID. So, you need to install MegaRAID SATA 150-6 (ASARC/1S) to support hot-swap SATA disk cage. 5. I installed the HDD into hot-swap SATA disk cage, but only the power LED turns on. The HDD Active (or Access) LED does not function? ANSWER: Please make sure: a. The SAF-TE cable is connected between J6 (4-pin) of MegaRAID SATA 150-6 (ASARC/1S), and JP3 (3-pin) of hot-swap SATA disk cage. Only when this cable is connected, the HDD Active LED can work. b. c. Please make sure the firmware version of LSI Logic MegaRAID SATA 150-6 (ASARC/1S) is 713N or later. Please make sure the setting of jumper J5 of SATA disk cage as below. J5 Jumper Setting Pin 1, 2 Pin 3, 4 Pin 5, 6 Pin 7, 8 Pin 9, 10 close open open close close No usage No usage NOTE
Please refer to below diagram of SATA disk cage:

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6. I found the HDD Access LED behaves incorrectly. For example, when I access HDD #1 and #2, but the HDD Active LED #3 and #4 glitter. ANSWER: Please make sure you connect the HDD #1 to port #1 of MegaRAID SATA 150-6, HDD #2 to port #2, , and so on. 7. Can Altos G520 monitor the status of SATA Disk Cage, such as temperature, voltage and HDD presence? ANSWER: No, Altos G520 doesnt support hardware monitoring of any SATA/SCSI disk cage. 8. When I install the hot-swap SATA disk cage on Altos G520 system, which SATA HDD cables should I use? ANSWER: You should use those SATA HDD cables bundled with hot-swap SATA disk cage as these cables are specifically designed with Altos G520 chassis. NOTE. You should NOT use those SATA HDD cables bundled with MegaRAID 150-6 SATA RAID controller. 9. The package of SATA disk cage is bundled with four types of cables: Peering cable SAF-TE cable SATA HDD cables (red) Management cable But I found the management cable is for G710, not for G520? ANSWER: To simplify the SKU, the package of SATA disk cage is designed for both Altos G520 & G710. So it includes all the cables required for Altos G520 & G710. But, some cables (including peering cable, management cable) are needed on Altos G710 only. On Altos G520, you only need to connect below cables with SATA disk cage: SAF-TE cable SATA HDD cables (red) For more information about the cabling, you might need to refer to the latest Altos G520 FCG (Factory Configuration Guide) on Kcenter. 10. Can Altos G520 and Altos G710 use the same SATA disk cage? ANSWER: Yes. But please note that the early SATA disk cage shipped with Altos G520 contains the older version of SATA back-plane firmware (version 0.98) which cannot work on Altos G710. However, the latest SATA disk cage can be backward compatible with Altos G520. NOTE. The earlier SATA disk cage shipped with 50cm SATA disk cables which are too short for Altos G710. The latest SATA disk cage has included 70cm SATA disk cables. Those 70cm SATA disk cables can be used on both Altos G520 and Altos G710. 11. Can I check the firmware version of SATA back-plane on Altos G520? ANSWER: Yes, but you need a Altos G520 I2C cable (this is included in the latest package of SATA disk cage, but the earlier package of SATA disk cage did NOT include this cable) which is connected between: J11 (4-pin) of hot-swap SATA disk cage, and JP54 (4-pin) of Altos G520 main-board.

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You also need to download the G520 SATA disk cage firmware from CSDs web site at: http://csd.acer.com.tw/SI/Download2.nsf/ServerWeb
NOTE. Though the firmware of SATA disk cage is the same, the firmware update utility is different between Altos G520 and Altos G710. That means, for example, you can not use the firmware utility of Altos G710 to update the SATA disk cage on Altos G520.

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NOTE. This Altos G520 I2C cable is only needed for SATA disk cage firmware update purpose. If you dont update or check the SATA disk cage firmware, you dont need to connect this I2C cable. 12. I run the SATA disk cage firmware update utility (of Altos G710) on Altos G520. But I got an error which said Cannot connect to BMC. ANSWER: You cannot run the Altos G710 firmware update utility on Altos G520. You also need an Altos G520 I2C cable. (Please refer to previous question). 13. The SATA disk cage can support up to 4 SATA HDD. Is it OK that I connect all four SATA disk cables (red) when there are 2 or 3 HDD installed? ANSWER: Yes, we suggest that you connect all four SATA disk cables between SATA RAID card and SATA disk cage even when there are only 2 or 3 HDD installed on the SATA disk cage. You dont need to disconnect the extra SATA disk cables. 14. I know that Altos G520 onboard SATA RAID cannot support SAF-TE. I also know that if I connect Altos G520 onboard SATA RAID to SATA disk cage, the HDD Active LED of disk carrier will not function. So, can I connect Altos G520 onboard SATA RAID to SATA disk cage? ANSWER: The SATA disk cage is only tested with MegaRAID SATA 150-6 (ASARC/1S). We didnt test the SATA disk cage with Altos G520 onboard SATA RAID. 15. Where can I download the firmware 713N of MegaRAID SATA 150-6 (ASARC/1S)? ANSWER: Please go to Acer GCSDs website: http://csd.acer.com.tw/SI/Download2.nsf/ServerWeb
Can MegaRAID SATA 150-6 (ASARC/1S) support background initialization? ANSWER: Yes. Please do the fast initialization (a few seconds) when you create the RAID volume. Then, the remaining initialization will be done in background.
How much cache memory can MegaRAID SATA 150-6 (ASARC/1S) support? Can the cache memory be upgraded? ANSWER: The cache memory of MegaRAID SATA 150-6 is 64 MB embedded. It cannot be upgraded.

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18. What RAID level can MegaRAID SATA 150-6 support? ANSWER: RAID 0, 1, 5, 10 and 50. 19. What OS can MegaRAID SATA 150-6 support? ANSWER: Please refer to below table: Operating System Windows 2000 Advanced Server Windows Server 2003 Enterprise Edition Red Hat Linux 9.0 Red Hat Enterprise Linux 3.0 Red Hat Enterprise Linux 3.0 (Update 1) Red Hat Enterprise Linux 3.0 (Update 2) 32-bit Red Hat Enterprise Linux 3.0 (update 2) EM64T NetWare 6.5 OpenServer 5.0.7 UnixWare 7.1.4 20. MegaRAID SATA 150-6 driver Yes Yes Yes Yes No Yes (built-in) Yes (built-in) Yes Yes Yes

What RAID management utility does MegaRAID SATA 150-6 support? ANSWER: Power Console Plus for Windows. It can be found in Utility & Manual CD of EasyBUILD 6.0 build 300 or later.
I found additional cable included in the package of SATA disk cage which was not included before. Whats the purpose of this cable?

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ANSWER: This I2C cable is only required for updating the firmware of SATA disk cage. WARNING: Please disconnect this I2C cable from SATA disk cage after the firmware update. The LED behavior of SATA disk cage would be abnormal when this cable is connected.
Hot-Swap SCSI Disk Cage (3 x HDD)
1. Does Altos G520 support hot-swap SCSI disk cage? ANSWER: Yes, Altos G520 supports two types of optional hot-swap SCSI disk cages: 4 SCSI HDD Disk Cage 3 SCSI HDD Disk Cage. 2. When I install hot-swap SCSI disk cage on G520, is there any specific requirement for the cabling? ANSWER: To install hot-swap SCSI disk cage, you only need to connect the SCSI cable and power cable. As the hot-swap SCSI disk cage (3 x HDD) has the built-in SCSI terminator, you need to use the 2-conn SCSI cable (without SCSI terminator) to connect the disk cage and SCSI/RAID controller. 3. Can Altos G520 monitor the status of SCSI Disk Cage, such as temperature, voltage and HDD presence? ANSWER: No, Altos G520 doesnt support hardware monitoring of any SATA/SCSI disk cage. 4. Does hot-swap SCSI disk cage (3 x HDD) has the built-in SCSI termination? ANSWER: Yes. 5. Does hot-swap SCSI disk cage (3 x HDD) support SAF-TE (SCSI Access Fault Tolerance Enclosure)? ANSWER: Yes. But SAF-TE function would only work when the SCSI or RAID controller can support SAF-TE. 6. Can the 3 x HDD and 4 x HDD hot-swap SCSI disk cages be cascaded together? ANSWER: No. That means if Altos G520 is installed with both 3x HDD and 4 x HDD hot-swap disk cages, the 2-channel SCSI or RAID controller is required.

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Hot-Swap SCSI Disk Cage (4 x HDD)
1. Does Altos G520 support hot-swap SCSI disk cage? ANSWER: Yes, Altos G520 supports two types of optional hot-swap SCSI disk cages: 4 SCSI HDD Disk Cage 3 SCSI HDD Disk Cage. 2. There is a cable (labeled as IPMB cable) bundled with the hot-swap SCSI disk cage, whats the purpose of this cable? ANSWER: This IPMB cable bundled with earlier hot-swap SCSI disk cage is for systems to monitor the hardware status of disk cage. But Altos G520 doesnt support this feature. You dont need to connect this IPMB cable on the SCSI disk cage. 3. When I install hot-swap SCSI disk cage on G520, is there any specific requirement for the cabling? ANSWER: To install hot-swap SCSI disk cage, you only need to connect the SCSI cable and power cable. 4. Can Altos G520 monitor the status of SCSI Disk Cage, such as temperature, voltage and HDD presence? ANSWER: No, Altos G520 doesnt support hardware monitoring of any SATA/SCSI disk cage. 5. Does hot-swap SCSI disk cage (4 x HDD) has the built-in SCSI termination? ANSWER: Yes. 6. Does hot-swap SCSI disk cage (4 x HDD) support SAF-TE (SCSI Access Fault Tolerance Enclosure)? ANSWER: Yes. But SAF-TE function would only work when the SCSI or RAID controller can support SAF-TE. 7. Can the 3 x HDD and 4 x HDD hot-swap SCSI disk cages be cascaded together? ANSWER: No. That means if Altos G520 is installed with both 3x HDD and 4 x HDD hot-swap disk cages, the 2-channel SCSI or RAID controller is required.

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largest primary DIMM in use.) The duplicate write function of MCH will have copied every data location to the spare. At that point, the MCH can switch the spare into primary use, and take the failing DIMM off-line. Note that this entire mechanism requires no software support once it has been programmed and enabled, until the threshold detection has been triggered to request a data copy. Hardware will detect the threshold initiating fail-over, and escalate the occurrence of that event as directed. Whatever software routine responds to the threshold detection will select a victim DIMM and initiate the memory copy. Hardware will automatically isolate the "failed" DIMM once the copy has completed. The data copy is accomplished by address aliasing within the DDR control interface, thus it does not require reprogramming of the DRAM row boundary (DRB) registers, nor does it require notification to the operating system that anything has occurred in memory. 11. Can memory sparing protect system from the Multi-Bit error? ANSWER: No. Memory sparing will only function for Single-Bit error. 12. Where should I install the spare memory on Altos G520? ANSWER: The spare memory must be installed at DIMM 2B and DIMM 2A. Also, all the DIMM at all the memory banks must be the same capacity. 13. Is there any guideline about the memory DIMM population for memory sparing? ANSWER: Please refer to below table Total Memory DIMM 1B DIMM 1A DIMM 2B 256 MB (spare) 512 MB (spare) 1 GB (spare) DIMM 2A 256 MB (spare) 512 MB (spare) 1 GB (spare) Physical Memory 1 GB 2 GB 4 GB Detected by OS 512 MB 1 GB 2 GB

256 MB 512 MB 1 GB 14.

256 MB 512 MB 1 GB
I installed 4 x 1GB DIMMs on Altos G520 and enable memory sparing, but operating system only detects 2GB of memory. ANSWER: Spare DIMMs will not be used but kept in reserve. So OS only can detect the DIMMs installed at DIMM 1B & 1A.
I installed 4 x 1GB DIMMs on Altos G520 and enable memory sparing, but system cannot boot up when I uninstall memory at DIMM 1B & 1A. ANSWER: No matter the memory sparing is enabled or not, DIMMs should be populated starting from the bank furthest from the MCH DIMM slots 1A, 1B.
I installed 2 x 1GB DIMMs on Altos G520, but the memory sparing option in BIOS is grayed out. ANSWER: Please follow the guidelines of DIMM population with memory sparing. We suggest to install four DIMMs with the same capacity on Altos G520.

Can I install three DIMMs on Altos G520 and enable memory sparing? ANSWER: No, to support memory sparing on Altos G520, four DIMMs must be installed.
Does Altos G520 memory sparing support global spare DIMM?

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ANSWER: No. The memory sparing of Altos G520 requires one DIMM per channel to be reserved as the spare DIMM. Please refer to below table for spare DIMM assignment. Primary DIMM DIMM 1A DIMM 1B Spare DIMM DIMM 2B DIMM 2A NOTE
So, DIMM 2B is dedicated for DIMM 1A, and DIMM 2A is dedicated for DIMM 1B on memory sparing. 19. Whats the threshold which would cause the DIMM fail-over when memory sparing is enabled? ANSWER: Please refer to below table: Memory Configuration 2 GB DIMM x GB DIMM x MB DIMM x MB DIMM x 4 20. Threshold 4 SBE errors per 8 weeks 4 SBE errors per 16 weeks 4 SBE errors per 32 weeks 4 SBE errors per 64 weeks NOTE
When the SBE (Single-Bit Error) of DIMM 1A exceeds the threshold, which spare DIMM would take over DIMM 1A? ANSWER: The fail-over of memory sparing on Altos G520 would be interlaced and occur on both memory channels. In this case, DIMM 1A will fail over to DIMM 2B, and DIMM 1B will fail over to DIMM 2A (even DIMM 1B does not have Single-Bit Error). After the fail-over of memory sparing, Altos G520 would access DIMM 2A and DIMM 2B instead of DIMM 1A and DIMM 1B.
Can I install three DIMMs on Altos G520? ANSWER: No, Altos G520 only supports 1, 2 or 4 DIMMs memory configuration.
When fail-over of memory sparing occurred, will there be any log in SEL to indicate the fail-over? ANSWER: No, there will be no any log in SEL to indicate the fail-over of memory sparing. This is the limitation of Altos G520 mBMC (mini BMC).
Can ASM monitor the status of memory sparing? ANSWER: No, ASM cannot monitor the status of memory sparing. Current hardware implementation of Altos G520 doesnt support the status monitoring of memory sparing.

Onboard Gigabit

1. Whats the onboard Gigabit of Altos G520? ANSWER: Intel 82541PI Gigabit controller. 2. Can Altos G520 support network teaming, such as AFT (Adapter Fault Tolerance) and ALB (Adaptive Load Balance) with onboard Gigabit? ANSWER: Yes, you can do the network teaming with onboard gigabit by installing PROSet Utility which is included in Utility and Manual CD of EasyBUILD 6.0 build 300 (or later).

UDMA5 UDMA5

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2nd 3rd 4th 5th d. Boot Boot Boot Boot Device Device Device Device [CDROM:SM-LITEON C] [Network:IBA GE Slo] [EFI Boot Manager] [RAID:Intel(R) MB R]
You need to change the boot priority of onboard SATA RAID prior to EFI Boot Manager. 1st 2nd 3rd 4th 5th Boot Boot Boot Boot Boot Device Device Device Device Device [1st FLOPPY DRIVE] [CDROM:SM-LITEON C] [RAID:Intel(R) MB R] [Network:IBA GE Slo] [EFI Boot Manager]

e. 12.

Please press F10 to save the setting and exit BIOS Setup.
I successfully install the RAID monitor utility of onboard SATA RAID from EasyBUILD. But it cannot be launched after the installation. ANSWER: After the RAID monitor is installed, you can see the icon listed in the task bar.
You can know the status of onboard SATA RAID by checking the color of this icon. Color of RAID Monitor Green Red Yellow Status Optimal Degraded Rebuilt
You could also check the log of Event Viewer in Windows 2000 of Windows Server 2003. 13. How do I check the error log of onboard SATA RAID in Red Hat Linux environment? ANSWER: Please check /var/log/Spy.log. For example, 01/10/2005 10:23:22 MegaRAID Spy (INFO) : MegaRAID IDE monitoring started

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01/10/2005 01/10/2005 01/10/2005 Rebuilding 01/10/2005 14. 10:50:10 MegaRAID Spy (WARNING) : Physical drive 'PORT # 0' removed 10:50:13 MegaRAID Spy (WARNING) : Logical Drive#0 is degraded 11:04:58 MegaRAID Spy (WARNING) : Physical drive 'PORT # 0' inserted. Status : 11:04:58 MegaRAID Spy (INFO) : Rebuilding was started on Logical Drive#0
I enabled the onboard SATA RAID and successfully install the OS. But Altos G520 boots into EFI after the OS installtion. ANSWER: After you enable the onboard SATA RAID, its default boot priority will be the last. Please enter BIOS Setup Utility and change the boot priority of onboard SATA RAID. a. b. c. d. e. Please enter BIOS Setup by entering F2 during POST. Please select Boot. Please select Boot Device Priority. Please change the priority of onboard SATA RAID prior than EFI Boot Manager. Please press F10 to save your setting before exit from BIOS Setup.

OS Support

1. Is Altos G520 certified with Red Hat Linux 9.0? ANSWER: No, Altos G520 is certified with Red Hat Enterprise Linux 3.0. However, Altos G520 is also fully tested with Red Hat Linux 9.0 but without certification. 2. There are three editions of Red Hat Enterprise Linux 3.0, i.e., AS (Advanced Server), ES (Entry Server) and WS (Work Station). Which one does Altos G520 support? ANSWER: Altos G520 is certified with AS edition. According to Red Hat, once the server is certified with AS edition, it can also support ES and WS editions.s 3. Can we say Altos G520 is Red Hat Linux 9.0 certified since it got the certification of Red Hat Enterprise Linux 3.0? ANSWER: According to Red Hat, there is no certification of Red Hat Linux 9.0.

PCI & PCI-Express Slots
1. Does Altos G520 support PCI-Express? ANSWER: Yes. Altos G520 features one x8 PCI-Express slot (with x4 throughput). 2. Is PCI-Express compatible with PCI or PCI-X? ANSWER: No. PCI-Express is a different technology. PCI-Express adapters cannot be installed on PCI or PCI-X slots. PCI or PCI-X adapters cannot be installed on PCI-Express slots. 3. What PCI-Express adapter can Altos G520 support? ANSWER: Currently, there is no PCI-Express adapter listed on Altos G520 AVL (Available Vendor List). Theoretically, PCI-Express adapters (including x1, x4, x8) can be installed on Altos G520. 4. Why Altos G520 implements x4 PCI-Express link with x8 connector? ANSWER: This adds the flexibility of Altos G520 to support x8 PCI-Express adapters. Due to form-factor design of PCI-Express, x8 adapters cannot be installed on x4 slot (with x4 connector). However, x8 adapters would run at x4 speed on Altos G520.

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5. Can I install x1 PCI-Express adapter on Altos G520? ANSWER: Yes. 6. Can I install x8 PCI-Express adapter on Altos G520? ANSWER: Yes, and it will only run at x4 speed. 7. Can I install x16 PCI-Express adapter on Altos G520? ANSWER: No. 8. Does Altos G520 PCI-Express slot support hot-plug? ANSWER: No.

Power Supply

1. Does Altos G520 support redundant power supply? ANSWER: Yes, Altos G520 supports 1 + 1 redundant power supply (optional). 2. When I turn off Altos G520, I found the (redundant) power supply fans still operate. ANSWER: The (redundant) power supply fans will continue to operate even though the system is powered off. This is a requirement to cool the power supply while 5V standby voltage is still being supplied to the system. With no fan operation, the power supply will overheat, even in a system power off condition.

Rack-mount

1. Is Altos G520 rack-mountable? ANSWER: Yes, Altos G520 supports rack-mount kit (optional). 2. How much is the height when Altos G520 is rack-mount? ANSWER: Though Altos G520 chassis is 5U, but it needs a server tray (1U) installed in the rack. So, the whole system (including rack-mount kit) would occupy 6U (5U + 1U) in the rack.

Troubleshooting

1. I downgrade the BIOS from P05 to P04, but the BIOS version is still P05. ANSWER: If user wants to downgrade BIOS from P05 or P06 to P04, please try one of these two methods: Method A: a. b. c. d. e. Power off system Change the Rolling BIOS jumper J29 to 2-3 (force BIOS to lower bank) Power on system Flash BIOS P04 Reboot system
(This will cause the 0xFFC00000 ~ 0xFFDFFFFF equal to 0xFFE00000 ~ 0xFFFFFFFF and They are always in the lower bank of flash ROM.)
Method B: (If the user flashes P04 but system continues to boot to P05 or P06)

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a. b. c. d. Flash BIOS P05 (or P06) again Reboot system Flash BIOS P04 Reboot system
(This will change the P05 (or P06) BIOS from lower bank to upper bank of flash ROM and will allow P04 to flash from lower bank). 2. I saw below logs in Altos G520 SEL (System Event Log) through SEL Viewer: 12/01/2004-10:48:19 12/01/2004-10:48:19 12/01/2004-10:48:20 12/01/2004-10:48:20 Fan #0x26 Upper Non-Critical - going high. Fan #0x26 Upper Critical going high. Temperature #0x28 Upper Non-Critical going high. Temperature #0x28 Upper Critical going high.
ANSWER: Please refer to the sensor table in BMC section. The Fan #0x26 is the CPU2 fan and Temperature #0x28 is the CPU2 temperature. Those events show that the CPU2 fan speed is abnormal and CPU2 temperature exceeds the threshold. Please check if the heat sink (fan) of CPU2 is out of order, or If 2nd CPU is not installed on Altos G520, please re-update the FRU/SDR. In this case, if you remove the CPU2 without updating the FRU/SDR, the system will still continue to access the incorrect fan speed and temperature from the sensor (since CPU2 is not existed). 3. When I am updating the BMC firmware 2.4, it gives an error message that it can't update to 2.4 from versions before 2.1. In this BIOS, both BMC and SDR version are N/A. BMC BMC BMC PIA SDR Device ID: Firmware Revision: Device Revision: Revision: Revision: [20] [N/A] [01] [4F00] [N/A]
ANSWER: The firmware of BMC might be corrupted or out-of-date. Please follow below procedures to re-update the BMC firmware: a. b. c. 4. Update the BMC firmware to 2.31. Power off the server and remove the power cord. Power on the server and update the BMC firmware to 2.4.
I saw below logs in Altos G520 SEL (System Event Log) through SEL Viewer: 12/01/2004-10:48:19 12/01/2004-10:48:19 Fan #0x18 Fan #0x18 Upper Non-Critical - going high. Upper Critical going high.

On ASM 6.0 Console, I've seen an error message like "System Board 1 System Fan 4 Upper Critical Going High. The reading was 0.00 and threshold 8.08.02 and 0.00 and 9.13.14. But I checked the front system fan, it is still turning. ANSWER: Please refer to the sensor table in BMC section. The Fan #0x18 is the front chassis fan. Please make sure the front chassis fan is connected to right connector on the main-board. (There are two fan connectors at the same location of main-board.) 5. I saw below logs in Altos G520 SEL (System Event Log) through SEL Viewer:

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05/15/2005-16:17:17 System Firmware Progress #0x06. System Error). POST Code: 0014. What does that mean? ANSWER: Post Code: 0014 means that the PS/2 mouse is not detected during POST. Please make sure PS/2 mouse is well connected. Firmware Error (POST

USB 2.0

1. Does Altos G520 support USB 2.0? ANSWER: Yes. 2. Which OS supports USB 2.0? ANSWER: Windows XP, Windows Server 2003, and Windows 2000 (with Service Pack 4.0) can support USB 2.0. For Linux, kernel 2.4.19 (or later version) can support USB 2.0 (such as Red Hat Linux 9.0 or Red Hat Enterprise Linux 3.0). 3. Where can I find USB 2.0 driver for Windows 2000? ANSWER: SP 4.0 (Service Pack 4.0) of Windows 2000 contains the built-in driver of USB 2.0. Please follow Altos G520 Installation Configuration Guide to install SP 4.0 and upgrade USB device driver.

NOTICE:

The information in this document, including products and software versions, is current as of the Release Date above. This document is subject to change without notice.

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