Lexmark X854e
Buyers Laboratory Inc. Lab Test Report
A Comprehensive BLI Laboratory Evaluation
55 PPM Printer Copier Scanner Fax
Reliability.. Excellent Multitasking.. Excellent Administrative Utilities. Excellent Feedback to Workstations.. Very Good Ease of Network Setup.. Excellent Print Drivers.. Excellent Applications Compatibility.. Excellent Scan Functions.. Very Good Fax Functions.. Very Good Print/Copy Quality.. Very Good. Print/Copy Productivity.. Very Good Ease of Use.. Excellent. Feature Set.. Very Good Toner Yield... Good Cost per Page (Color/Black).. 0.760. Value... Excellent
Test duration: Two months, including a 150,000-impression durability test.

LAB TEST

Maximum monthly duty cycle: 300,000 impressions. BLIs recommended monthly duty cycle for peak usage: Up to 85,000 impressions.
BLI RECOMMENDATION BLI RECOMMENDATION

ALSO INSIDE

Test Procedures Specifications Certificate of Reliability
Targeted to medium and large workgroups in need of a high-volume device, the Lexmark X854e MFP, which supports up to tabloid-size output, offers monochrome copy, fax and network print functionality, as well as color and monochrome scanning, in its standard configuration. Equipped with an integrated A3 flatbed scanner, 50-page ADF and 10/100BaseTX Ethernet interface, this multifunction printer has a paper capacity of 3,100 sheets (upgradeable to 5,100 sheets) and offers an optional 3,500-sheet finisher, included on BLIs test unit, which provides stapling, hole punching and offset stacking. Proving to be highly reliable, the X854e MFP provided an impressive performance in BLIs two-month evaluation, completing a 150,000-impression durability test without a single service call or misfeed. The X854e MFP also offers very good output quality and excellent multitasking capabilities, with users able to program multiple copy jobs, limited only by memory capacity, while another
Ratings scale: Excellent, Very Good, Good, Fair and Poor.
2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any manner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be prosecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at (201) 488-0404. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at info@buyerslab.com.
Buyers Laboratory Lab Test Report
copy or print job is in progress. Offering excellent overall ease of use, the X854e MFP features a well-designed color touch-screen control panel and makes use of the copy, scan to e-mail and fax functions very intuitive. The X854e also provides copy functionality normally not found on printer-based devices, such as job build, a job interrupt key and the ability to copy mixed-size originals through the document feeder. The X854e can also be enhanced with Lexmarks new Embedded Solutions Framework (eSF), which is a platform that allows for the development of Javabased applications directly on Lexmark MFPs. In many cases, the Lexmark eSF eliminates the need for a server to run customized software applications. Customers in large enterprise environments will benefit from this new scalable architecture because Lexmarks eSF allows solutions to expand as more devices are added without the need for additional servers. Also noteworthy are the devices impressive offering of security features. Based on its outstanding performance in BLIs extensive in-house testing, including a perfect reliability performance, BLI highly recommends the Lexmark X854e MFP for large workgroups requiring monochrome printing, copying, faxing and scanning for monthly print volumes of up to 85,000 impressions.

Performance Overview

, and represent positive, negative and neutral attributes, respectively.

Reliability

EXCELLENT
The Lexmark X854e MFP is certified highly reliable by BLI, completing a 150,000-impression durability test without experiencing a single misfeed and with no service calls required.

MULTITASKING

Offering excellent multitasking capabilities, the Lexmark X854e MFP enables users to program multiple copy jobs (the number is limited only by memory capacity) while the system is copying or printing.

Administrative Utilities

A key strength of the Lexmark X854e MFP is the MarkVision Professional utility, which enables administrators to manage groups of devices on the net-

Embedded Web Page Supplies Status
Embedded Web Page Alert Setup
work. One of the most thorough and flexible such utilities BLI has evaluated to date, MarkVision makes setup on the network easy. It also identifies and enables monitoring of all Lexmark printers, as well as non-Lexmark devices, on a network. MarkVision Professional provides extensive real-time device status and print job status monitoring capabilities when a client module is installed at the workstation or limited real-time feedback when accessed via a Web browser. MarkVision Professional can also be used to disable printing from/scanning to the USB flash drive, take an inventory of all printers on the network and record all printing data and export that data to a database or spreadsheet.
MarkVision Messenger, a component of MarkVision Professional, allows administrators to receive e-mail messages based on errors or alerts.

FEEDBACK TO WORKSTATIONS

VERY GOOD
Feedback is available via a status window that may be accessed from either print driver. The status window provides real-time pop-up messages regarding status information and may be configured by the end user to open whenever a print job is sent, only when an error occurs at the device, only when a warning is sent regarding the device or print job, or instead of opening, to remain minimized on the taskbar where the icon will flash until the window is opened by the user.
While the status window does provide information on size and type of paper
in each drawer, it does not provide information on the amount of paper (only warnings if paper is Low or Empty).

EASE OF NETWORK SETUP

The drivers CD auto-launches and very clearly walks the user through the driver installation process. Users can select a custom install to install MarkVision Professional and enable bidirectional communication support along with the drivers.
While not uncommon for Lexmark devices, the administrator must use Add
a Port Wizard to create the Lexmark port for the X854e; creating the port and pointing the drivers to the port is a straightforward procedure.

PRINT DRIVERS

The Lexmark X854e MFP ships with two drivers, PCL 6 and PostScript 3, that are compatible with Windows 98 SE, NT 4.0, 2000, Me, XP and Server 2003, as well as Linux, UNIX and Mac OS 8.6 and later and Mac OS X environments. The drivers tested on the Windows 2000 platform were well laid out and easy to use. The drivers are very graphical and provide selections for most of the commonly used features on the main screen. In addition, the PCL and PostScript print drivers are almost identical in layout, which will enhance ease of use in environments where both drivers will be used.
The drivers have a Job Summary feature (which can be enabled from the Other Options tab in either driver) that allows the user to view all of the driver selections before the job is spooled to the print queue or printer. This feature allows the user to confirm all of the print selections before printing the job, which could save toner and paper wasted on incorrectly printed documents.

PostScript 3 Driver

PCL 6 Driver
APPLICATIONS COMPATIBILITY
No problems were experienced with any of the test files used in the applications compatibility tests. Units are tested for compatibility on Windows 2000 platforms with Microsoft Word 2000, Microsoft PowerPoint 2000, Microsoft Excel 2000, Adobe PageMaker 7.0, Adobe Photoshop 6.0 and Adobe Acrobat 6.0 using 25 application test files, which contain text, graphics, halftone images, tables, etc., enabling BLI technicians to evaluate memory usage, file processing, font rendering and grayscale capability.

SCAN FUNCTIONS

The X854e MFP was easy to use for scanning of documents to e-mail, FTP server, network folder and workstation (local folder). The scan preview feature allows users to preview the first page of a job on the control panel to verify settings, document orientation and placement. E-mail addresses on the corporate mail server can be accessed at the control panel of the X854e MFP using LDAP. In addition, destinations can be programmed or entered on the fly at the control panel via the QWERTY touchscreen keypad or entered remotely into an address book via the embedded Web page or the optional Lexmark Document Solutions Suite software.
The X854es scan to e-mail functions include an auto send-to-self feature, which automatically sends a copy of the scanned file to the users inbox while sending the file to the selected destination. Although not tested, the system offers network authentication, a security feature which requires users to log in (using their existing network ID and password) before performing any network scanning functions.

FAX FUNCTIONS

The unit performed well as a 33.6-Kbps fax, demonstrating good procedures for transmitting documents from memory after a failed communication and a faster than average scan-to-memory speed of 1.80 seconds per page (for the 4 percent page coverage fax test document tested; scan to memory speed for 12 percent page coverage fax test document is 1.83 seconds). This versatile unit also allows users to fax documents from their network-connected PCs using a PC fax driver that is accessible via the PostScript driver.

Image Quality

Output produced by the Lexmark X854e MFP in nearly all print and copy modes was very good. When printing using the default 2400IQ, characters were crisp and cleanly formed, lines forming the circumference of circles were of consistent line weight, thin lines on dark backgrounds were clearly visible, and horizontal and vertical lines displayed no stair-stepping. In addition, halftones were visible over a very broad range, although slight graininess was evident in halftone output. Copy output for line art, halftones and solids were equally good.

PRODUCTIVITY

In print mode, overall simplex efficiency is competitive when compared to multifunction printers in this speed range tested to date; overall duplex efficiency is above average. In copy mode, overall efficiency rates in simplex and 1:2 duplex modes are above average when compared to multifunction printers in this speed range tested to date; 2:2 duplex efficiency is competitive. In addition, document feeding speeds are competitive to faster than average. When printing from the PostScript driver in the default 2400IQ resolution mode, the X854e MFP completed BLIs 19-page job stream at 57.70 percent of its rated engine speed, which is competitive for multifunction printers tested. Job stream efficiency rates when printing at 600 and 1200 dpi are also competitive.

EASE OF USE

As a printer, the X854e MFP offers good ease of use from the desktop via its print drivers, and its easy-to-follow installation process makes setting up the drivers quick and easy. The X854e MFP is also easy to use as a walk-up device; BLI test technicians were particularly impressed with the unit's control panel design, which is very intuitive to use for copy, scan and fax functions. It incorporates a customizable touch-sensitive 8" LCD display with an easy-to-navigate menu system, and functions, such as duplexing, are identified with names that will be easily recognizable by copier users.
Lexmark X854E Control Panel Overall ease of use as a walk-up device is enhanced by simple procedures for loading paper, adjusting paper drawers and removing misfeeds. Although a clean procedure, replacing the print cartridge is not as straightforward as with some other models; removing the cartridge from the X854e MFP requires not only opening the front access panel but also the side panel. The status window also provides Web links to the Lexmark Web site, technical support, documentation, drivers and online supplies ordering.

FEATURE SET

While the standard paper capacity of 3,100 sheets is competitive for models in this class, the maximum paper capacity of 5,100 sheets is 21.71 percent higher than the average for tabloid-size multifunction printers in this speed range. The standard memory of 256 MB is 40.54 percent higher than the average for multifunction printers in this range; the maximum memory capacity of 384 MB is 32.2 percent higher than the average. The custom job e-mail feature allows users to scan more than 75 pages from the ADF, to switch easily between the ADF or flatbed with the same settings, to create a PDF that contains both B&W and color (including images), and to use the scan preview when creating a scanned job. With the purchase of the optional Lexmark Document Solutions Suite (LDSS) software, users can automate manual workflow processes by programming multi-step scan, fax, copy, print, e-mail and archive functions into custom one-touch icons on the eTask interface of the control panel.

The X854e has a convenient USB port that allows the user to print files directly (without a PC) by plugging a flash drive into the printers control panel. Supported file types include PDF, JPG, TIF, BMP, HTML 4.0, DCX, PCX, GIF and PNG. The USB port also allows walk-up users to scan documents directly to a flash drive from the control panel. Other features include a standard 80-GB hard drive and an ImageQuick card, which allows users to store forms or documents on a Web site or central server and print the latest version from the printer control panel. The ImageQuick cardallows for the direct printing of a number of file formats, including HTML, JPEG, TIFF, PostScript and PCL, without using an application or a printer driver, simply by dragging and dropping them onto the icon representing the printer on the LAN using TCP/IP.
SECURITY & ACCESSIBILITY

NOT RATED

The X854e MFP supports authentication with secure corporate directory browsing for controlled access to device and operations, such as sending, copying, faxing and using forms and to ensure that the users identity can be associated with the pages that are scanned and sent. In addition, LDAP information on the network is protected by SSL encryption. The X854e MFP also includes multiple LDAP features, such as native support (doesnt require external server), anonymous bind, simple bind, Kerberos support, encryption (i.e. SSL) and custom filters, as well as the ability for users to specify e-mail, fax or name mappings. The administrator can lock or disable certain operator panel menus at the device to prevent users from making unauthorized changes to device configuration. IPSec provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the MFP and up to five hosts, using both IPv4 and IPv6. The administrator can set up user and/or group accounts to limit access to the control panel, status utility, fax and other device settings using MarkVision Professional. The Lexmark X854e MFP offers a number of standard print and hold functions, including confidential print (secure print) using PIN entry at the control panel (or using an optional card reader for confidentiality and device management), verify print (proof print), repeat print and reserve print. With the installation of an optional hard disk, administrators and/or end users may track print jobs as well.
The Confidential jobs option allows users to send a print job directly to the printer memory. The print job can be printed only after the user types a PIN into the printer control panel. After the job is printed, the printer deletes the job from the printer memory, which can be useful when users are printing sensitive or confidential documents that should not be left in the output bin after printing. Lexmarks PrintCryption solution provides high-level encryption security when printing confidential documents, securing proprietary or confidential information when transmitted over a TCP/IP network. The Lexmark PrintCryption Card decrypts the files, enabling users to print files that have been encrypted. Encrypted host data is decrypted in the printer using the PrintCryption Card, using the Rijndael encryption algorithm (a symmetric algorithm supporting key lengths of 128, 192, and 256 bits) selected by the National Institute of Science and Technology as the Advanced Encryption Standard.

PostScript Driver Confidential Print (security section)

TONER YIELD

The tested toner yield of the Lexmark X854es toner cartridge is competitive when compared to tested models in this speed range.
The X854e is priced more than $1,000 less than the average for multifunction printers in this speed range that support up to 11 x 17 output and include a standard network interface and automatic duplexing. Its supplies cost per page is 23.45 percent less than the average and the lowest of models in this class tested to date.

Lexmark X854E

SUPPORTING TEST DATA

Test Environment

This product was tested in BLIs 10,000-square-foot test lab, in an environment monitored by a Honeywell Temp/RH chart recorder, which replicates typical office conditions.

Test Equipment

BLIs dedicated test network, consisting of Windows NT 4.0, 2000 and Microsoft Exchange servers, Windows 2000 and XP workstations, 10BaseT/100BaseTX network switches and CAT5 cabling.

Test Duration

Products are tested for two months, one month of which consists of a durability test during which the product is run at its manufacturer-rated maximum monthly volume, with daily volumes divided evenly over the course of the test.

Tested Configuration

Lexmark X854e base unit.

Test Procedures

The test methods and procedures employed by BLI in its lab testing include BLIs proprietary procedures and industry-standard test procedures, including a BLI-developed variation of ASTMs 1318-90 Test Method for Determination of Productivity using Electrostatic Copy Machines. In addition to a number of proprietary test documents, BLI uses an industry-standard Katun test original for evaluating black image quality and test suites from Quality Logic to evaluate applications compatibility. In addition to a visual observation, color print quality is tested using the ANSI standard IT8 Color Test Target, which is read using the Minolta CM503I Spectrophotometer, and samples are analyzed using the CIE XY Chromaticity Diagram. In addition, density of black and color output is measured using an X-Rite 428 Densitometer.
Buyers Laboratory Inc. 20 Railroad Avenue Hackensack, NJ 07601 (201) 488-0404

Michael Danziger

Lynn Nannariello

Senior Editor

Tracie Hines

Associate Editor

Pete Emory
Manager of Laboratory Testing Manager of Field Testing Technical Manager, Field Testing Art Director

Mark Lerch

Mark Young
Senior Editor, Solutions Printer Industry Analyst Research Editor

Marc Bussanich

Technical Analyst Technical Analyst Research Manager

Pia Beddiges

Anthony F. Polifrone
Managing Director Managing Editor

Marlene Orr Ben Curry

George Mikolay
Ken Nardone T. R. Patrick

Daria M. Hoffman

Camille Dendtler
PMs/Malfunctions Meter count (beginning of test) End of test period Total Misfeeds/Misfeed Rate Total Service Calls 0 / Not applicable 0 Service Required Meter Count (Impressions) 0 150,000 Impressions Between Service

Multitasking Evaluation

Primary Function Secondary Function
SEND FAX Yes Yes Yes 2 Yes
RECEIVE FAX No1 No1 Yes Yes Yes
PRINT Yes Yes Yes Yes Yes

SCAN Yes Yes Yes 2 Yes

COPY Yes Yes Yes 2 Yes
SEND FAX RECEIVE FAX PRINT SCAN COPY
The phone line is busy or is in use. (2) As soon as document feeder is free, the secondary function can be programmed, but the primary function is complete.
NOTE: (X) indicates number of occurrences. A Yes indicates that the user can initiate the secondary function while the primary function is taking place and that no further user intervention will be required for the secondary function to take place.
MarkVision Professional is a very flexible and powerful network management tool, which can identify Lexmark and nonLexmark printers on a network; documentation on MarkVision Professional lists other printers with which the utility is compatible. Like other Lexmark devices, the X854e MFP is designed to be alert-based, allowing the printer to report errors to the management utility when they occur so that users do not have to proactively request status information. At the workstation, end users may access MarkVision simply by using their Web browser or they may install a client module of MarkVision Professional. Capabilities of the powerful utility include the ability to limit access to the MarkVision Professional Web server by assigning privileges to individual users and/or groups, and to create sub-folders of the All Devices folder with filters attached (such as low on toner, so that any device reporting low toner will appear in that folder). MarkVision Professional 11.0 includes enhanced user authentication and security features to limit unauthorized access, such as print server password conformance for supported devices and Print Permissions Technology, which allows the administrator to restrict access to certain printer functions. Administrators can also use MarkVision Professional to disable printing from and scanning to the USB flash drive on the control panel.

Every user has full rights to any of the settings available in the MarkVision Professional software until accounts are created. The administrator can create user or group accounts and assign user privileges. Once the administrator has created accounts, anyone accessing the MarkVision utility will be required to log on to the Web server. The MarkVision server software also includes the MarkVision Messenger program, which allows the MarkVision server to run another application or send an e-mail message based on an event occurrence for a printer or group of printers. MarkVision Professional also has the ability to take an inventory of all printers on the network and record the data (the data may be customized by using filters), as well as export the data to a database or spreadsheet. The feature of exporting data may also be used in conjunction with MarkVision Professionals job accounting feature. Embedded Web page: Yes. The Lexmark X854es embedded Web page allows the user or administrator to view printer status and remaining
life of consumables (such as the percentage of maintenance kit life remaining); view/modify printer settings; print usage and configuration reports; and view basic printer information (such as memory and options installed). Consumables monitoring: Yes, via the embedded Web page, MarkVision Professional or the status window. The user or administrator can view remaining life of consumables, which includes a percentage of life remaining for the maintenance kit, the size and type of paper in each drawer and if there are any warnings for the paper drawers, indicated by Empty or Low. From the embedded Web page, users can check if the print cartridge is Empty or OK only.
Image Quality Print Quality
Print Quality Text Very Good Very Good Excellent Excellent Excellent Line Art Halftone Range Halftone Fill Solids
Print density: 1.28 to 1.35 Print density Density for units in this class tested to date: 1.00 to 1.94
Measurements are based on four readings corresponding to four different solid black locations on the output. The higher the density reading, the darker the image.

Range for tested units

Halftone range: From 2% to 96%, with distinct transitions between levels and consistent toner coverage within levels. Typical halftone range for monochrome laser/LED printerbased products: 3% to 88%

Copy Quality

Copy Quality Text Line Art Halftone Range Halftone Fill Solids Very Good Very Good Very Good Excellent Very Good

Copy density

Original X854E Range for tested units ????
Density of original: 1.65 to 1.69. Density of copy: 1.46 to 1.50.
Measurements are based on eight readings corresponding to eight different solid black locations on the output. The higher the density reading, the darker the image.

Pages Per Minute

Halftone range: From 15% to 100%, with distinct transitions between most levels and consistent toner coverage within levels.
TESTED FIRST-PRINT TIMES (seconds)

PostScript 3 (2400IQ)

Windows 2000 File type File extension Pre-Raster File Size Post-Raster File Size First-Page Time Word Black Text DOC 114 KB 104 KB 7.61 PowerPoint Color Graphic/ Text PPT 99 KB 70.1 KB 7.19 Photoshop Color Graphic TIF 20 MB 51.5 MB 2.19.04 Acrobat Black Graphic/ Text PDF 426 KB 771 KB 7.89 Photoshop Color Graphic JPG 248 KB 2.17 MB 8.57

PCL6 (2400IQ)

Windows 2000 File type File extension Pre-Raster File Size Post-Raster File Size First-Page Time Word Black Text DOC 114 KB 17.8 KB 6.74 PowerPoint Color Graphic/ Text PPT 99 KB 20.9 KB 10.52 Photoshop Color Graphic TIF 20 MB 4.95 MB 26.97 Acrobat Black Graphic/ Text PDF 426 KB 528 KB 10.09 Photoshop Color Graphic JPG 248 KB 269 KB 9.96
The Lexmark X854es print speeds were tested at the default 2400IQ using the PostScript 3 and PCL 6 drivers. First-print time indicates the time it took to RIP, image and deliver the first page of the test document set to the output tray.
Lexmarks rated speed: 55 ppm

BLIS Tested Print Speeds

PostScript (default 2400IQ) PostScript (1200 dpi) PostScript (600 dpi)
Average Speed (including first page)
Average Speed (excluding first page)
Print speed is tested using BLIs Monochrome Test Original (with 6% page coverage). The test page is printed in a quantity equal to double the vendors rated print speed for the device in each mode tested (e.g., if the vendors rated print speed is 20 ppm, 40 pages are printed). The Lexmark X854es print speeds were tested using the PostScript 3 driver; times from the PCL 6 driver were similar.

First-copy time

Platen 4.97
First-copy time: 4.97 seconds from the platen. 6.53 seconds from the document feeder.

Document Feeder

Pages Per Minute Copies per minute

excluding first page 55

Copies per minute: 55, excluding first copy. 49, including first copy.

including first page

Document feeding speeds
1:1 1:2 2:2 53.66 44.64 11.48
Document feeding speeds (8-1/2" x 11" originals): 1:1 copy mode: 53.66 originals per minute. 1:2 copy mode: 44.64 originals per minute. 2:2 copy mode: 11.48 originals, or 22.96 images, per minute.

Originals Per Minute

Copy/Print Efficiency for 1, 5, 10 and 20 Sets
Lexmark X854 Copy/Print Efficiency (without optional finisher)

Overall Efficiency

1:1 1:2 2:2 1:1 1:2 0
Copy Sets Copy Sets 10 20
1:1 Min. 1:2 Min. 2:2 Min. 1:1 Min. 1:2 Min. 2 4
Sec. 16.78 59.62 55.12 44.51 Sec. 21.33 9.3 9.18 8.58 Sec. 53.46 30.52 30.06 33.27 Sec. 18.96 2.74 56.85 46.77 Sec. 23.48 10.84 10.08 10.36
PPM 35.8 50.3 52.1 53.4 PPM 28.1 43.3 46.4 48.3 PPM 22.4 39.9 44.4 46.8 PPM 31.6 47.8 51.3 52.9 PPM 25.6 42.3 46.1 47.9
Efficiency 65.0% 91.5% 94.8% 97.2% Efficiency 51.1% 78.7% 84.4% 87.8% Efficiency 40.8% 72.5% 80.8% 85.0% Efficiency 57.5% 86.9% 93.4% 96.2% Efficiency 46.5% 77.0% 83.9% 87.1% Overall Efficiency 46.5% 61.7% 69.1% 73.6% Overall Efficiency 57.5% 72.2% 79.3% 83.5% Overall Efficiency 40.8% 56.6% 64.7% 69.8% Overall Efficiency 51.1% 64.9% 71.4% 75.5% Overall Efficiency 65.0% 78.3% 83.8% 87.1%

87.1 75.5 69.8 83.5 73.6

75 100
Copy Sets Print Sets Print Sets 10 20

Percent

BLI obtains the overall efficiency by dividing the tested speed of the device by the rated speed and then multiplying by 100 for each run length. All jobs are based on a 10-page document printed at the default 2400IQ using the PostScript print driver.

Copy Print

Efficiency is tested using a 10-page document. In print mode, the document is printed using the PostScript driver at the default 2400IQ resolution.
Copy/Print Efficiency for 1, 5, 10 and 20 Sets Overall Efficiency
Lexmark X854 Copy/Print Efficiency (w/optional finisher)
Copy Sets Copy Sets 10 1:1 Min. 1:2 Min. 2:2 Min. 1:1 Min. 1:2 Min. Sec. 16.78 8.93 2.26 52.12 Sec. 21.33 19.25 27.18 43.52 Sec. 53.46 45.36 1.92 37.48 Sec. 18.96 8.77 3.33 52.38 Sec. 23.48 23.08 25.2 49.4 PPM 35.8 43.5 49.1 51.7 PPM 28.1 37.9 40.8 42.3 PPM 22.4 36.3 39.7 41.6 PPM 31.6 43.6 48.6 51.6 PPM 25.6 36.1 41.3 41.5 Efficiency 46.5% 65.7% 75.1% 75.4% Overall Efficiency 46.5% 56.1% 62.4% 65.7% Efficiency 57.5% 79.3% 88.5% 93.9% Overall Efficiency 57.5% 68.4% 75.1% 79.8% Efficiency 40.8% 66.0% 72.3% 75.6% Overall Efficiency 40.8% 53.4% 59.7% 63.7% Efficiency 51.1% 68.8% 74.1% 77.0% Overall Efficiency 51.1% 60.0% 64.7% 67.8% Efficiency 65.0% 79.1% 89.2% 94.0% Overall Efficiency 65.0% 72.1% 77.8% 81.8%

81.8 67.8 63.7 79.8 65.7

20 Copy Sets Print Sets Print Sets 10 20

Job Stream Evaluation

A job stream consisting of nine files (a mix of Word, Excel, HTML, PowerPoint and e-mail) is sent to a paused print queue. All files are monochrome or monochrome and mixed color and consist of five or fewer pages (total of 19 pages). Timing begins when the queue is released and ends when the last page of the job stream completely exits the device. Time to completion of all print jobs (PostScript, 2400IQ): 35.92 seconds. Time to completion of all print jobs (PostScript, 1200 dpi): 40.04 seconds. Time to completion of all print jobs (PostScript, 600 dpi): 33.09 seconds. Range for monochrome printers tested to date: 31.36 seconds to 15 minutes, 1.88 seconds. Problems encountered: None.

Lexmark X854e Print Driver Features
Windows 2000 Auto Feature/Device Detection Booklet Printing Collate Sets Max paper sources per job N-up Printing Overlay Paper Gauge Print and Save Proof Print Quantity Selection Reduction/Enlargement Resolution Modes Save Settings Secure Printing Watermarks/Custom Watermarks PCL 6 Yes Yes Yes to 16 Yes No Yes Yes Up to 999 Auto 2400IQ (default); 1200 dpi; 600 dpi Yes Yes Yes/Yes PostScript 3 Yes Yes Yes to 16 Yes No Yes Yes Up to 999 10% to 400% 2400IQ (default); 1200 dpi; 600 dpi Yes Yes Yes/Yes
Send once/print many: Yes. When printing multiple collated setsregardless of whether collate is selected from the driver or from the Windows print screen within an applicationthe file size is not increased. Output was properly collated.
Scan to e-mail speeds (8-1/2" x 11" originals): 1:1 mode: 50.67 originals per minute. 2:2 mode: 11.31 originals, or 22.62 images, per minute.
Fax scanning speed: The average speed is obtained from scanning into memory three originals using standard resolution and normal contrast setting; timing begins when the start button is pressed and continues until the last page exits onto the exit tray. Fax scanning speed with 4% page coverage original: 1.80 seconds per page.
Fax scanning speed with 12% page coverage original: 1.83 seconds per page.

Color (6%) Black

Net Weight (Grams) 589.1
Toner Yield (Impressions)1 28,782
Impressions Per Gram 48.85
Toner Cost Per Page1 0.459
Supplies Cost Per Page2 0.760
Testing was conducted using BLIs 6% toner yield test original with 6% page coverage. The supplies cost per page is based on suggested retail pricing, BLIs tested toner yields for black based on a test original with 6 percent coverage, and Lexmarks rated yields for the photoconductor and fuser maintenance kit.
This report has been reprinted with the written permission of Buyers Laboratory Inc.

SPECIFICATIONS

Lexmark X854e MFP
55 ppm (mono / color) console, MFP (p/s/f) Laser
US release: US SRP / Street: Color Type: Controller: CPU / Bits / MHz: Memory (std / max): HDD: PDLs: February 2006 $16,999 (Web)/$11,099 NA Lexmark INA / MB / 768 MB Standard 80-GB PCL 6, PostScript 3, PPDS, direct PDF v1.5 FAD 34151
ENGINE Mfr / Model / Country:Lexmark / X854e / INA Monthly Duty Cycle: 300,000 pages Rated Engine Life: INA RESOLUTION Standard: Enhanced: 600 x 600 dpi, 1200 x 1200 dpi 2400 Image Quality
INTERFACE / CONNECTIVITY Client OS Spt: Windows 98/XP/2000/Me,Mac OS 9.x Network Spt: Windows, Mac, Netware, UNIX, Linux Std Interface: Parallel, USB, 10 / 100BaseT Ethernet Opt Interface: Serial, 802.11g wireless Printer Mgmt: MarkVision Professional COMMENTS: Scan: mono / color scanning, 600 x 600 dpi mono, 600 x 300 dpi color, 75-sheet ADF; Fax: 33.6 Kbps, 5,000 speed dials

Paper Handling Std/Max Paper Source(s): 5 / 6 Std/Max Paper Capacity: 3,100 sheets / 5,100 sheets Paper Size (W x L): 11" x 17" max Print Area (W x L): INA max Paper Weights: 17-lb. bond to 100-lb index Std Output Capacity: 500 Other Output: Optional Bypass (Capacity/Weight):100 sheets / 17-lb. bond to 100-lb index Automatic Duplexing: Standard Features Collation: Color Depth (Bits): Color Management: Fonts: IPP (Web) Support: RIP Once / Print Many: Standard NA NA 158 PostScript, 89 PCL Standard Standard
Secure Printing: Standard Additional Information Display / Characters: Touch-screen LCD Energy Star Compliance:Yes Noise Level (Print / Idle):53 dB / 32 dB Power Consumption: INA max Power Reqs (V/Hz/Amps): INA Warranty: 1-year on-site or 600,000 impressions Weight (Base Unit): 300 lbs Dimensions (H x W x D):43" x 25" x 25.5" Options Finisher: $1,319 2,000-sheet LCT: $1,119 N4050e 802.11g wireless print server: $449 Serial interface card: $87 10-ft parallel cable $24.99 6-ft USB cable: $21 128-MB DRAM: $879 256-MB DRAM: $1,259 512-MB DRAM: $1,499 Supplies Black toner: $132; yield30,000 pages; coverageISO / IEC 19752 Photoconductor drum: $125; yield48,000 pages; coverage NA Maintenance kit: $366.67; yield300,000 pages

Chapter 13: Troubleshooting.... 136
Understanding MFP messages.... 136 Online technical support.... 136 Checking an unresponsive MFP.... 136 Printing multiple language PDFs..... 136 Solving printing problems.... 137 Solving copy quality problems.... 139 Solving scan quality problems.... 139 Solving fax quality problems.... 140 Solving option problems.... 140 Solving paper feed problems.... 142 Print quality troubleshooting.... 143 Solving print quality problems..... 144 Conventions..... 148 Electronic emission notices.... 148 Other telecommunications notices.... 153 Waste from Electrical and Electronic Equipment (WEEE) directive... 155 Laser advisory label..... 156

Index..... 157

Learning about the MFP

Identifying the MFP

For more information about installing input options, see Installing and removing options or the instructions that came with the option. CAUTION: The MFP weighs approximately 154 lbs (70kg). Lifting the MFP safely requires four people.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm.

Using the scanner

Basic functions of the scanner
The MFP provides copy, fax, and scan-to-network capabilities for large workgroups. You can: Make quick copies, or change the settings on the control panel to perform specific copying jobs. Send an outgoing fax using the MFP control panel. Send an outgoing fax to multiple fax destinations at the same time. Scan documents and send them to your PC, an e-mail address, or an FTP destination.

Learning about the MFP 8

Scan documents and send them to another printer (PDF by way of FTP).
Automatic document feeder and flatbed
Note: Color documents can be scanned to a PC, e-mail address, or an FTP destination. Printed output on this MFP is black and grayscale only, not color. The ADF can scan multiple pages including duplex pages. When using the ADF: Place the paper in the ADF face up. Labels on the ADF show how to load the paper based on its size. Place up to 75 sheets of plain paper on the ADF input tray. Scan media from 139.7 x 210 mm (5.5 x 8.26 in.) to 297 x 432 mm (11.69 x 17 in.). Scan jobs with mixed page sizes (letter and legal). Scan media that weighs from 38 to 128 g/m2 (14 to 32 lb). Note: Color documents can be scanned to a PC, e-mail address, or an FTP destination. Copy and print documents at 600 dpi. Note: Printed output is black and grayscale only, not color. The flatbed can be used to scan or copy single pages or book pages. When using the flatbed: Place the document in the left rear corner. Scan or copy media up to 297 x 432 mm (11.69 x 17 in.). Copy books up to 25.3 mm (1 in.) thick. Copy and print documents at 600 dpi.

Cancel Jobs Cancel Jobs

Understanding the MFP control panel 16
Using the LCD touch-screen buttons
The following section provides information on navigating through several screens. Only a few are chosen to demonstrate the use of the buttons.

Sample screen one

Copy from Letter (8.5 x 11 in.) Portrait 1-sided to 1-sided Copy to Letter (8.5 x 11 in.) Plain Paper Content Text Scale Auto (100%) Photograph Darkness Printed Image Text/Photo

Sides (Duplex)

Scan the ADF

Scan the flatbed

Information on touch-screen buttons
Button name Select button
Function or description Touch the select button to have another screen appear with additional items. On the first screen, the user default setting is shown. Once the select button is touched, and the next screen appears, touching another item shown on the screen changes the user default setting.
Left scroll decrease button
Touch the left scroll decrease button to scroll to another value in decreasing order.
Using the LCD touch-screen buttons 17
Button name Right scroll increase button
Function or description Touch the right scroll increase button to scroll to another value in increasing order.

Left arrow button

Touch the left arrow button to scroll left to: Reach a decreased value shown by an illustration. See a full text field on the left.

Right arrow button

Touch the right arrow button to scroll right to: Reach an increased value shown by an illustration. See a full text field on the right.
Scan the ADF Scan the flatbed Scan the ADF Submit
On the gray navigation bar, these two choices indicate that two types of scanning are possible. One may choose to scan from the ADF or the flatbed. A green button indicates a choice. If a different value within a menu item is touched, it needs to be saved to become the current user default setting. To save the value as the new user default setting, touch Submit.

Submit

When the Back button is shaped like this, no other navigation is possible from this screen except to go back. If any other choice is made on the navigation bar, the screen closes. For example, in Sample screen one, all the selections for scanning have been made. One of the preceding green buttons should be touched. The only other button available is Back. Touch Back to return to the previous screen, and all the settings for the scan job made on Sample screen one are lost. When the Back button is shaped like this, both forward and backward navigation is possible from this screen, so there are other options available on the screen besides selecting Back.

Cancel Cancel

Touch Cancel to cancel an action or a selection. Touch Cancel to cancel out of a screen and return to the previous screen.
Using the LCD touch-screen buttons 20

Button name Select

Function or description Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values. Allows specifying that a job is finished. For example, when scanning an original document, one could indicate that the last page is scanned, and then printing the job would begin.
Touch the Back button to return to the previous screen, and no settings are saved on the screen where it was touched. The Back button appears on each menu screen except for the home screen.
Touch the Home button to return to the home screen. The Home button appears on every screen except the home screen. See the Home screen and home screen buttons for more information.

Grayed out button

When this button appears, it looks faded with a faded word on it. It means the button is not active or unavailable on this screen. It was probably active on the previous screen, but the selections made on the previous screen caused it to be unavailable on the current screen. Touch this button to select the action appearing on the button.

Gray button

Using the LCD touch-screen buttons 21

Features

Feature Menus Settings Copy Settings Number of Copies
Feature name Menu trail line
Description A line is located at the top of each menu screen. This feature acts as a trail. It gives the exact location within the menus. Touch any of the underlined words to return to that menu or menu item. The Number of Copies is not underlined since this is the current screen. If this feature is used on the Number of Copies screen before the Number of Copies is set and saved, then the selection is not saved, and it does not become the user default setting. If an attendance message occurs which closes a function, such as copy or fax, then a blinking red exclamation point appears over the function button on the home screen. This feature indicates an attendance message exists.

Attendance message alert

Using the LCD touch-screen buttons 22
A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, touch the Menus button in the lower right corner of the home screen. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for printing from the application may override the settings selected from the control panel. The following diagram shows the touch screen menu index and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages Guide on the Software and Documentation CD.

Canceling an e-mail

When using the ADF, touch Cancel while Scanning is displayed on the touch screen. When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is displayed on the touch screen.

E-mail options

Original SizeOpens a screen where you can enter the size of the documents you are going to e-mail. Touching any of the paper size icons on the follow-on screen will make that your selection and return you to the e-mail Options screen. When Original Size is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). They will be scaled automatically to fit the selected output media size.
Creating an e-mail profile 36
Sides (Duplex)Tells the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the e-mail. OrientationTells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation. BindingTells the MFP whether the original document is bound on the long-edge or short-edge side. E-mail SubjectLets you enter a subject line to your e-mail. You can enter up to 255 characters. E-mail MessageLets you enter a message that will be sent with your scanned attachment. ResolutionAdjusts the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Image resolution can be decreased to reduce the e-mail file size. Send AsSets the output (PDF, TIFF, or JPEG) for the scanned image. PDF output is a single file. TIFF output is a single file. If Multi-page TIFF is turned off in the Configuration menu, then TIFF saves one page each in a series of files. JPEG saves one page in each file. When multiple pages are scanned, the output will be a series of files. ContentTells the MFP the original document type. Choose from Text, Text/Photo, or Photo. Color can be turned on or off with any of the Content choices. Content affects the quality and size of your e-mail. TextEmphasize sharp, black, high-resolution text against a clean, white background. Text/PhotoUsed when the original documents are a mixture of text and graphics or pictures. PhotoTells the scanner to pay extra attention to graphics and pictures. This setting emphasizes a reproduction of the full dynamic range of tones in the original. This increases the amount of information saved. ColorSets the scan type and output for the e-mail. Color documents can be scanned and sent to an e-mail address. Note: The MFP will print color documents in grayscale only. Advanced OptionsLets you change Advanced Imaging, Custom Job, Transmission Log, Scan Preview, Edge Erase, or Darkness settings. Advanced ImagingAdjusts Background Removal, Contrast, and Shadow Detail before you copy the document. Custom Job (Job Build)Combines multiple scanning jobs into a single job. Note: Custom Job is not supported on all models. Transmission LogPrints the transmission log or transmission error log. Scan PreviewDisplays the first pages of the image before it is included in the e-mail. When the first page is scanned, the scanning is paused and a preview image appears. Note: Scan Preview is not supported on all models. Edge EraseEliminates smudges or information around the edges of your document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. DarknessAdjusts how light or dark your scanned e-mails will turn out.

Fax options 42

Changing the fax resolution
Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch the button that represents the resolution you want. Touch Fax It.
Adjusting the Darkness setting
Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch the left Darkness arrow to reduce the darkness of the fax or touch the right Darkness arrow to increase the darkness of the fax. Touch Fax It.
Sending a fax at a later time
Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch Advanced Options. Touch Delayed Send. Note: If Fax Mode is set to Fax Server, the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue.
Touch the left arrow to reduce the time or the right arrow to increase the time the fax will be transmitted. Note: Touching the increase or decrease arrow increments the time by 30 minutes. If the current time is shown, the left arrow is grayed out.

Touch Done.

Changing the fax resolution 43
Canceling an outgoing fax
There are two ways to cancel an outgoing fax: While the original documents are still scanning
After the original documents have been scanned to memory
Touch Cancel Jobs on the home screen. The Cancel Jobs screen will appear. Touch the job or jobs you want to cancel. Only three jobs appear on the screen, touch the down arrow until the job you want appears and then touch the job you want to cancel.
Touch Delete Selected Jobs. The Deleting Selected Jobs screen appears, the selected jobs are deleted, and then the home screen appears.

Fax tips

The following tips may improve the MFP fax quality. For additional information or to solve copy problems, see Solving fax quality problems. Question When should I use Text mode? Tip Text mode should be used when text preservation is the main goal of the fax, and preserving images copied from the original document is not a concern. Text is best used for receipts, carbon copy forms, and documents that only contain text or fine line art. Text/Photo mode should be used when faxing an original document that contains a mixture of text and graphics. Text/Photo is best used for magazine articles, business graphics, and brochures.
When should I use Text/Photo mode?

FTP options 49

FTP tips
The following tips may improve the MFP FTP quality. Question When should I use Text mode? Tip Text mode should be used when text preservation is the main goal of sending a document to an FTP site, and preserving images copied from the original document is not a concern. Text is best used for receipts, carbon copy forms, and documents that only contain text or fine line art. Text/Photo mode should be used when sending a document to an FTP site that contains a mixture of text and graphics. Text/Photo is best used for magazine articles, business graphics, and brochures.
When should I use Photo mode? Photo mode should be used when the original is composed mostly of photos printed on a laser printer or taken from a magazine or newspaper.

FTP tips 50

Scanning to a PC or USB flash memory device
The MFP scanner lets you scan documents directly to your PC or a USB flash memory device. Your computer does not have to be directly connected to the MFP for you to receive Scan to PC images. You can scan the document back to your computer over the network by creating a scan profile on your computer and then downloading the profile to the MFP. For more information or detailed instructions, select one of the following: Create a scan to PC profile Understanding scan to PC options Scanning to a USB flash memory device Scanning tips
Create a scan to PC profile
Type the IP address of the MFP in the address line of your browser, and then press Enter. If the Java applet screen appears, click Yes. Click Scan Profile. Click Create Scan Profile. Select your scan settings, and then click Next. Select a location for saving the scanned output file somewhere on your computer. Enter a profile name. The profile name is the name that will appear on the Scan Profile list on the MFP control panel. Click Submit. Review the instructions on the Scan to PC screen. A shortcut number was automatically assigned when you clicked Submit. You can use this shortcut number when you are ready to scan your documents. a b c Go to the MFP, and place your original document in the ADF face up, long edge first. Press # followed by the shortcut number on the keypad, or touch Profiles on the home screen. After you enter the shortcut number, the scanner will scan and send the document to the directory or application you specified. If you touch Profiles on the home screen, locate your shortcut on the list.
Return to your computer to view your file. Your output file is saved in the location you specified or launched in the application you specified.
Scanning to a PC or USB flash memory device 51

Understanding scan to PC options
To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom. Quick Setup lets you select preset formats or customize your scan job settings. You can select: Custom Text - BW PDF Text - BW TIFF Photo - Color JPEG Photo - Color TIFF Photo - Gray JPEG Photo - Gray TIFF
Format TypeSets the output (PDF, TIFF, or JPEG) for the scanned image. PDF output is a single file. TIFF output is a single file. If Multi-page TIFF is turned off in the Configuration menu, then TIFF saves one page each in a series of files. JPEG saves one page in each file. When multiple pages are scanned, the output will be a series of files. CompressionSets the compression format used to compress the scanned output file. Default ContentTells the MFP the original document type. Choose from Text, Text/Photo, or Photo. Content affects the quality and size of your scanned file. TextEmphasizes sharp, black, high-resolution text against a clean, white background. Text/PhotoUsed when the original documents are a mixture of text and graphics or pictures. PhotoTells the scanner to pay extra attention to graphics and pictures. This setting emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. ColorTells the MFP the color of the original documents. You can select Gray, BW (Black and White), or Color. Original SizeOpens a field where you can select the size of the document you are going to scan. OrientationTells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation. DuplexTells the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the e-mail. DarknessAdjusts how light or dark your scanned documents will turn out. ResolutionAdjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size. Advanced ImagingSelect this feature to adjust Background Removal, Contrast, and Shadow Detail before you scan the document.

Identifying and linking output bins 74
Understanding paper and specialty media guidelines
Print media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The MFP provides high quality printing on a variety of media. A number of things must be considered concerning media before printing. This chapter provides information on making media selections and caring for media. Supported print media Selecting print media Storing print media Avoiding jams
For more details about the types of paper and specialty media your MFP supports, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com. We recommend that you try a limited sample of any paper or specialty media you are considering using with the MFP before purchasing large quantities.

Supported print media

The following tables provide information on standard and optional sources for both input and output trays and bins. Print media sizes Media sizes supported in the finisher Feed characteristics by print media size Print media types Print media weights Media weights supported in the finisher Note: If you use a print media size not listed, select the next larger size.

Print media sizes

300-sheet second exit output bin2 500-sheet trays (standard and option) 2000-sheet dual input trays (option) Multipurpose feeder indicates support 500-sheet standard output bin
2000-sheet high capacity feeder (option)
Print media size A3 A4 A5
Dimensions 297 x 420 mm (11.7 x 16.5 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.)
This size setting formats the page for 297.0 x 431.8 mm (11.7 x 17.0 in.) unless the size is specified by the software application. 2This output bin is only available when the finisher is installed.

Duplex unit (option)

Print media sizes(continued)
300-sheet second exit output bin2 500-sheet trays (standard and option) 2000-sheet dual input trays (option) Multipurpose feeder indicates support 500-sheet standard output bin
2000-sheet high capacity feeder (option)
Print media size JIS B4 JIS B5 Letter Legal Executive Folio Statement Tabloid UniversalEnvelope 10 Envelope DL Envelope C5 Envelope Other Envelope
Dimensions 257 x 364 mm (10.1 x 14.3 in.) 182 x 257 mm (7.17 x 10.1 in.) 215.9 x 279.4 mm (8.5 x 11 in.) 215.9 x 355.6 mm (8.5 x 14 in.) 184.2 x 266.7 mm (7.25 x 10.5 in.) 216 x 330 mm (8.5 x 13 in.) 139.7 x 215.9 mm (5.5 x 8.5 in.) 279 x 432 mm (11.0 x 17.0 in.) 98.4 x 89.0 mm to 297.0 x 431.8 mm (3.9 x 3.5 in. to 11.7 x 17.0 in.) 98.4 x 190.5 mm (3.875 x 7.5 in.) 104.8 x 241.3 mm (4.12 x 9.5 in.) 110 x 220 mm (4.33 x 8.66 in.) 162 x 229 mm (6.38 x 9.01 in.) 98.4 x 89.0 mm to 297.0 x 431.8 mm (3.9 x 3.5 in. to 11.7 x 17.0 in.)

64 to 216 g/m2 grain long (17 to 58 lb bond)
64 to 105 g/m2 grain long (17 to 28 lb bond)
Card stock maximum (grain long)1 Card stock maximum (grain short)1 Transparencies Labels4 Integrated forms
Index Bristol Tag Cover Index Bristol Tag Cover Laser printer Paper Pressuresensitive area (must enter the MFP first) Paper base (grain long)
120 g/m2 (67 lb) 120 g/m2 (74 lb) 135 g/m2 (50 lb) 163 g/m2 (90 lb) 163 g/m2 (100 lb) 176 g/m2 (65 lb) 138 to 146 g/m2 (37 to 39 lb bond) 163 g/m2 (43 lb bond) 135 to 140 g/m2 (36 to 37 lb bond)
75 to 135 g/m2 (20 to 36 lb bond)
75 to 135 g/m2 (20 to 36 lb bond) 60 to 105 g/m2 (16 to 28 lb bond)3

Envelopes2

Sulfite, woodfree or up to 100% cotton bonds
Grain short is preferred for papers over 135 g/m2. 100% cotton content maximum weight24 lb. lb bond envelopes are limited to 25% cotton content. 4 This MFP is intended for occasional paper label printing only.
Media weights supported in the finisher
Finisher media weight Bin 2 Print media Paper Type Xerographic or business paper Bin to 105 grain long (17 to 28 lb bond) g/m2 Offset 64 to 216 g/m grain long (17 to 58 lb bond)
Staple 40 sheets of 90 g/m2 grain long (24 lb bond) 50 sheets of 64 to 75 g/m2 grain long (17 to 20 lb bond) Not recommended
Hole Punch 64 to 216 g/m2 grain long (17 to 58 lb bond)
Card stock maximum (grain long) Card stock maximum (grain short) Transparencies Integrated forms
Index Bristol Tag Cover Index Bristol Tag Cover Laser printer Pressure sensitive area Paper base (grain long)
163 g/m2 (90 lb bond) 163 g/m2 (100 lb bond) 176 g/m2 (65 lb bond) 199 g/m2 (110 lb bond) 203 g/m2 (125 lb bond)

Not recommended

216 g/m2 (80 lb bond) 138 to 146 g/mto 39 lb bond) 140 to 175 (up to 47 lb bond) 75 to 135 g/m2 (20 to 36 lb bond) 180 g/m2 (48 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) Not recommended Not recommended g/m2 Not recommended Not recommended
Labels upper limit1 Envelopes
Paper Sulfite, wood-free or up to 100% cotton bond

Use envelopes that can withstand temperatures of 230C (446F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. If you have any doubts about the envelopes you are considering using, check with the envelope supplier. Adjust the width guide to fit the width of the envelopes. Do not load different size envelopes at the same time. A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.

Labels

Note: This MFP is intended for occasional paper label printing only. The MFP can print on many labels designed for use with laser printers, except for vinyl labels. These labels are supplied in Letter size, A4 size, and Legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230C (446F) and pressure of 25 pounds per square inch (psi). Try a sample of any labels you are considering using with the MFP before purchasing a large quantity. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. After printing approximately 10,000 pages of labels (or each time you replace the toner cartridge), complete the following steps to maintain MFP feeding reliability:
Print five sheets of paper. Wait approximately five seconds. Print five more sheets of paper.
When printing on labels: Set the Paper Type to Labels in the Paper menu. Set the Paper Type from the MFP control panel, the MFP driver, or from MarkVision Professional. Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding problems. Do not use label sheets with a slick backing material. Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the MFP and the cartridge with adhesive, and could void the MFP and cartridge warranties. Use labels that can withstand temperatures of 230C (446F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label. Do not use label sheets that have adhesive to the edge of the sheet. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended. Adhesive material contaminates the MFP and could void the warranty. If zone coating of the adhesive is not possible, remove a 3 mm (0.125 in.) strip on the leading and driver edge, and use a non-oozing adhesive. Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the MFP. Portrait orientation is preferred, especially when printing bar codes. Do not use labels that have exposed adhesive.

Insert the screws saved from the cover plate (or the extra screws shipped with the card). Tighten the screws to secure the card.
Installing an option card 94
Replacing the access panel
After you have installed options on the MFP system board, follow these steps to reattach the access panel.
Align the tabs on the right side of the access panel with the slots on the MFP. Slide the panel to the right and towards the MFP.

Tighten the screws.

Plug the MFP power cord back into a properly grounded electrical outlet, and turn on the MFP.
Replacing the access panel 95

Maintaining the MFP

Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the MFP, you may want to designate a key operator to do the setup and maintenance of the MFP. Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com, or contact the place where you bought the MFP.

Storing supplies

Choose a cool, clean storage area for the MFP supplies. Store supplies right side up in their original packaging until you are ready to use them. Do not expose supplies to: Direct sunlight Temperatures above 35C (95F) High humidity (above 80%) Salty air Corrosive gases Heavy dust

Maintaining the MFP 96

Determining the status of supplies
Ready. 88 Toner low. Touch any button to begin.
The MFP control panel alerts you once a supply item or maintenance is required. The Print status message bar at the bottom of the touch screen indicates if the MFP is Ready and lets you know if any supplies are low or empty. Touching Status / Supplies on the bottom of the touch screen will open the Status / Supplies screen where you can view the status of the various trays and other supply items.
Determining the status of supplies 97

Conserving supplies

When hard disk wiping is finished, touch Back to return to the Config Menu. Touch Exit Config Menu to exit.

Hard disk wiping 134

Using the restricted server list function
The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note: The Restricted Server List only restricts TCP traffic; it does not affect UDP traffic. The Restricted Server List supports up to ten host addresses or ten network addresses. To configure the Restricted Server List from the EWS of the MFP:
Open a Web browser. In the address line, enter the IP address of the MFP requiring configuration using the format: http://ip_address/. Click Configuration. Under Other Settings, click Network/Ports. Click TCP/IP. Enter the list of addresses in the Restricted Server List field for network communications permission separated by commas in the following format: 111.222.333.444. To indicate an entire subnet, provide the subnet mask bits in the format: 111.222.333.0/24. Click Submit.
Using the restricted server list function 135

Troubleshooting

Understanding MFP messages
The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the Software and Documentation CD.

Online technical support

Technical support is available on our Lexmark Web site at www.lexmark.com.
Checking an unresponsive MFP
If the MFP is not responding, first make sure: The power cord is plugged into the MFP and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working. The MFP is turned on. The MFP cable is securely attached to the MFP and the host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and then turn the MFP back on. This often fixes the problem.
Printing multiple language PDFs
Symptom Some documents do not print.
Cause The documents contain unavailable fonts.

date stamp 26 Device Lockout PIN locking the MFP 129 setting 129 unlocking the MFP 129 Dial Pause button 12 disabling ports 132 protocols 132 SNMPvSNMPvdown arrow button 19 Driver to Fax disabling 128 duplex 26 advanced 26 duplex copying 28
guidelines labels 86 paper unacceptable 83 print media 82 printing letterhead 84
hard disk encryption 133 wiping 134 held jobs confidential jobs 58 entering a PIN 58 Home button 21 home screen 14 buttons 14 status message bar 14
edge erase 26 electrical emission statement 148 e-mail address book 33 addresses 33 canceling 36 color documents 35 file reduction 37, 49 file types 35 message 34 options 36
Identifying MFPs 8 indicator light 11 integrated forms 80, 81
Internet Protocol Security 131
jams avoiding 88 clearing 101, 103 job 31 job build 31
labels guidelines 86 printer maintenance 86 LCD brightness 126 LCD contrast 126 LCD touch-screen features Attendance message alert 22 Menu trail line 22 left arrow button 18 left scroll decrease button 17 letterhead 84 guidelines 84 page orientation 84 printing 84 letterhead copying 27 Lexmark Authorized Supplies Dealers 96 light, indicator 11 linking trays 73 loading print media card stock 62 paper input tray 62 multipurpose feeder 66 transparencies input tray 62
setting Password Protect 127 Menus See individual menus mercury statement 3 MFP locking 129 unlocking 129 mixed sizes, copying 28 multipurpose feeder guidelines 66 multipurpose feeder copying 28
navigation bar 14 numeric keypad 12 n-up printing 26
operator panel brightness 126 contrast 126 options e-mail 36 ordering photoconductor 98 toner cartridge 98
paper letterhead 84 preprinted forms 84 recommended types 82 unsatisfactory types 83 paper saver 26 paper saving 30 paper tray adjustment 63, 69 password Print Faxes Password 129 setting Print Faxes Password 129 Password Protect, setting for the menus 127 PIN entering at the MFP 59 entering from the driver 58 for confidential jobs 58 ports, disabling 132 Pound button 12 Power Saver, adjusting 127 preprinted forms 84 print cartridge ordering 98 print media guidelines 82 paper 82 Print media guidelines 82 print media jams avoiding 88
Macintosh 56, 57, 58, 60, 61, 145 maintaining the MFP 96 ordering a toner cartridge 98 maintenance staple cartridge 99 maintining the MFP ordering a photoconductor 98 margin shift 26 maximum stack height 63, 68, 70 media guidelines letterhead 84 letterhead, printing 84 letterhead guidelines 84 loading instructions based on source 84 transparencies, guidelines 85 menus preventing access 128
print media specifications characteristics 82 sizes 75, 78 types 79 weight 80 Printing 54 problems incorrect characters print 138 job didnt print 137 job prints 137 from wrong tray 137 on wrong paper or specialty media 137 large jobs do not collate 138 operator panel 137 blank 137 displays black diamonds 137 paper feed blank pages in output bin 142 frequent jams 142 jammed page does not reprint 142 Paper Jam message remains after clearing jam 142 print time seems long 137 tray linking does not work 138 unexpected page breaks 138 protocols, disabling 132 publications Card Stock & Label Guide 75, 82, 85, 86 Menus and Messages Guide 84, 136