TM1316

M O R E

F R O M

L I F E

Welcome Guide

T-Mobile provides the best value in wireless by offering more minutes, more features, and more service at the best price. T-Mobile helps you get more from life!
For more information, call 1-800-937-8997 Or write: T-Mobile Customer Care PO Box 37380 Albuquerque, New Mexico 87176-7380 Our fax number is 1-505-998-3775 www.t-mobile.com 2006 T-Mobile is a federally registered trademark of Deutsche Telekom AG. All rights reserved.

Section 1, page 1

Getting Help
This Welcome Guide provides you with introductory information to get you started, but much more information is available.
T-Mobile SDA Quick Start Poster User Manual on the CD Microsoft Windows Mobile Web site (www.microsoft.com/windowsmobile) T-Mobile Customer Care The T-Mobile Customer Care team offers responsive and knowledgeable customer support 24 hours a day, seven days a week. We invite you to visit www.t-mobile.com or www.t-mobile.com/hotspot/ for product information and tips. General Questions Our Customer Care team can assist in many things including service activation, billing, GSM/GPRS coverage information, voicemail, and feature addition. Just dial 1-800-937-8997 or 611 on your device. T-Mobile HotSpot (Wi-Fi) Questions To get support for your T-Mobile HotSpot service and general Wi-Fi needs, please contact our T-Mobile HotSpot Customer Care team directly at 1-877-822-SPOT.

Section 1, page 2

Contents

Getting Started:

Welcome to T-Mobile.... 5 Introducing Your T-Mobile SDA.... 5 Voice / Phone.... 7 Voicemail..... 7 E-mail..... 8 Messaging.... 9 Data.... 10 International Service.... 10 Introducing Your T-Mobile Subscriber Identity Module (SIM) Card.. 11 Introducing Your Personal Identification Number (PIN)... 11 Activating Service.... 11

Setting Up:

Setting Up Your Device.... 13 Inserting SIM Card and Battery.... 13 Charging Battery.... 15 Use USB Cable.... 15 Use AC Adapter.... 15 Turning on Device..... 15

Using Phone Features:

Making a Call.... 16 Adding New Contact.... 16 Making a Call from Contacts List... 16 Making a Call from Speed Dial List... 16 Making a Call from Call History List.... 17 Making a Conference Call.... 17 Calling Voicemail.... 17 Answering and Ending a Call.... 18 Using Call Waiting..... 18 Enabling Speakerphone Mode.... 18

Accessing the Internet:

Accessing the Internet.... 19 T-Mobile Internet (GPRS / EDGE).... 19 T-Mobile HotSpot (Wi-Fi).... 19 Other Wi-Fi networks.... 22

Section 1, page 3

Using E-mail:
Using T-Mobile My E-mail.... 23 Adding an e-mail account... 23 Using Pocket MSN Hotmail.... 24 Synchronizing with Computer Using USB Cable.. 25 Install Microsoft Outlook and Microsoft ActiveSync... 25 Connect device to computer.... 26 Synchronizing Wirelessly with Microsoft Exchange Server 2003... 26

Text Messaging:

Accessing Text Entry Screen.... 27 Sending Text Message.... 27 Reading Text Message.... 28 Replying to Text Message.... 28 Deleting Text Message.... 28

Instant Messaging:

Pocket MSN Messenger.... 29 AOL Instant Messenger.... 30 ICQ.... 32 Yahoo! Messenger.... 33
Using the Camera and Video Recorder:
Using the Camera.... 35 Take a picture.... 35 Take and send.... 35 Send an existing picture or video.... 36 Using the Video Recorder.... 36 Receiving a Picture Message.... 38 View a picture message.... 38 Save a picture or video included in a message... 38

Using Bluetooth...39

Turning on Bluetooth.... 39 Pairing Bluetooth Devices.... 40 Making Device Visible to Other Devices... 40 Customizing Your Device... 41 Customize Home screen.... 41 Change ringtone.... 41 Backing Up Data.... 42 Additional Information.... 44

Tips....41

Section 1, page 4

Welcome to T-Mobile

With your new T-Mobile Smartphone Digital Assistant (T-Mobile SDA) and T-Mobiles service package, you get the freedom of reliable voice and broadband connectivity in many locations nationwide. We know you are eager to activate your service, but please take a few minutes first to read this guide. Important: By using T-Mobile service, you acknowledge that you have read and agreed to the terms and conditions of the Service Agreement.
Introducing Your T-Mobile SDA
Your T-Mobile SDA is a Microsoft Windows powered device that integrates GPRS / EDGE, Wi-Fi, and Bluetooth wireless technology to give you high-speed wireless voice and data connectivity at home, at work, and on the go.

Introducing Your Personal Identification Number (PIN)
Your SIM card comes configured with a PIN to lock it against unauthorized use. The default PIN code is 1234. Type this default code when your device prompts you. You can create your own PIN when you activate your SIM card. You have up to three attempts to type the correct PIN and unlock your SIM card. If you fail to do so, your SIM card will be locked, and you will need to call Customer Care at 1-800-937-8997 for a code to unlock your SIM card and reset your PIN.

Activating Service

If your service has not been activated, then follow the steps in this section to activate. The T-Mobile Activations representative will set up your service and assign your mobile number. It takes about 20 minutes to activate voice service and may take up to 24 hours to activate data service. Business and government accounts may take additional time to activate voice and data service. By activating service, you acknowledge that you have read and agreed to the Terms and Conditions of the Service Agreement.

Section 1, page 11

1. Have your service agreement and the following information ready for your Activations representative:
Name, home address, home phone, preferred billing address
NOTE: For business and government accounts, your Activations representative will also require your physical address, company name or government agency name, and the tax ID.
Social Security number, current drivers license number, and date of birth for credit-check purposes Model number of your device (T-Mobile SDA) SIM serial number (on the back of the SIM card) IMEI number (on the label under the battery) Agent code (on your service agreement) Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.

Section 1, page 12

Setting Up Your Device
Inserting SIM Card and Battery
If you have purchased your device from an authorized T-Mobile retailer, the SIM card may already be in your device. To insert SIM and battery: 1. Press down on the back cover and slide it open. Remove the battery by lifting it up. 2. Slide the SIM card tray to the right and lift it up.

T-Mobile HotSpot gives you wireless access to the Internet over the T-Mobile Wi-Fi network in convenient locations across the U.S., such as airports, coffeehouses, bookstores, universities, and more. It is great for e-mail, Web browsing, and other high-bandwidth applications. Visit www.t-mobile.com/ hotspot for a complete listing of T-Mobile HotSpot locations.
Accessing the Internet T-Mobile Internet (GPRS / EDGE)
After you have added T-Mobile Internet to your account, you can access the Internet over the GPRS / EDGE network. To access: 1. At Home screen, select Start. 2. Scroll to and select Internet Explorer. 3. Select Menu. 4. Select Address bar.

Section 1, page 19

5. Type the Web site address. 6. Select Go.
After you have added T-Mobile HotSpot to your account, you can access the Internet over the T-Mobile Wi-Fi network. First, you turn on Wi-Fi on your device and then access the Internet. To turn on Wi-Fi and access the Internet: 1. At Home screen, select Start. 2. Select More. 3. Scroll to and select Comm Manager. 4. Scroll to and select Wi-Fi.
When Wi-Fi is active, the icon changes to You can log in to another Wi-Fi network that has roaming agreements with T-Mobile. Select the network that you want to use and launch your Web browser (Start > Internet Explorer). A login screen opens where you can type your username and password for your T-Mobile HotSpot account. Visit www.t-mobile.com/hotspot for a listing of T-Mobile HotSpot roaming partners. If you select a network that does not have roaming agreements with T-Mobile, then the Web browser will take you to a screen where you can create an account for that network.
If there are multiple Wi-Fi networks available, your device displays the message, New wireless networks are available. Would you like to see the list of available networks? Select Yes. At Select network field, move the Navigation key left or right until you see tmobile [Unsecured]. Select Connect. The HotSpot Found screen opens.

Section 1, page 20

If you do not have a T-Mobile HotSpot account, scroll to and select Sign Up For HotSpot service. You will be taken to a screen where you can add T-Mobile HotSpot to your account using your device. If you select Do not ask me again (disable), you are disabling the HotSpot Utility screen where you can type your username and password to log in to T-Mobile HotSpot. You will not be able to log in at all because the device will not prompt you the next time you are at a TMobile HotSpot location. To access the HotSpot Utility screen again, select Start > More > More > Accessories > T-Mobile HotSpot. If you select Login, you will see the HotSpot Utility screen where you can log in to T-Mobile HotSpot with your username and password. If you select Cancel, you will exit out and will not be connected to T-Mobile HotSpot.

5. At the HotSpot Found screen, select Login. The HotSpot Utility screen opens.

Section 1, page 21

6. At the HotSpot Utility screen, type your username and password and select Ok. Your device connects to T-Mobile HotSpot and informs you if connection is successful.
7. Select Hide. 8. Select Exit at the Comm Manager screen and press the red End key to go to the Home screen. 9. At Home screen, select Start. 10. Scroll to and select Internet Explorer. 11. Select Menu. 12. Select Address Bar. 13. Type the Web site address. 14. Select Go.

Other Wi-Fi networks

You can access the Internet through other Wi-Fi networks using your device. To access other Wi-Fi networks, turn on Wi-Fi on your device. If your device detects a Wi-Fi network, it will prompt you to select the network. You may need to enter security information to access the network such as username, password, WEP Key, and so on. Your device supports 802.11b in Infrastructure Mode, WEP, and WPA.

Section 1, page 22

Using E-mail
You can access e-mail through various methods:
Using T-Mobile My E-mail Using Pocket MSN Hotmail Using USB cable and Microsoft ActiveSync to synchronize with a computer Synchronizing wirelessly with a Microsoft Exchange Server 2003 (if server is set up for wireless synchronization)

Using T-Mobile My E-mail

T-Mobile My E-mail service provides you unlimited access to your work and personal e-mail from any T-Mobile device. Instantly access your e-mail from AOL, Yahoo! Mail Plus, EarthLink, Comcast, Microsoft Exchange, Lotus Notes/ Domino, and many more, including any POP3 or IMAP4 e-mail server.

Adding an e-mail account

1. At Home screen, scroll to and select My E-mail. 2. Make sure Add a new My E-Mail account is selected and select Next.
If you select Add a new My E-Mail account, you will be taken to a screen where you can type username and password of the e-mail account that you want to add. Follow instructions on the screen to set up your device to access that account. If you select Download settings for existing My E-Mail accounts, you will be taken to a screen where you can download e-mail from your existing account(s). If you select Configure My E-Mail Triggers, you will be taken to a screen where you can enable or disable automatic e-mail updates. Follow instructions on the screen to learn more about updates.

Replying to Text Message

1. At Home screen, select Start. 2. Select Messaging. 3. Select Text Messages. 4. Scroll to the message and select Menu. 5. Scroll to and select Reply. 6. Select Reply. 7. Type your message. 8. Select Send.

Deleting Text Message

1. At Home screen, select Start. 2. Select Messaging. 3. Select Text Messages. 4. Scroll to the message and select Menu. 5. Select Delete.

Section 1, page 28

Instant Messaging
Your device comes with AOL, ICQ, Yahoo!, and MSN. Your normal screen name and password work just as they would on any computer connected to the Internet.
Using Pocket MSN Messenger Sign in to MSN
1. At Home screen, select Start. 2. Scroll to and select Pocket MSN. 3. Select MSN Messenger. 4. Select Sign In. 5. Type your @hotmail, @msn, or @passport.com e-mail address. 6. Type your password. 7. Select Sign In. To sign out, select Menu > Sign out.

Add a contact

1. At contact list, select Menu. 2. Scroll to and select Add Contact. 3. Type the contacts sign-in name. 4. Select Next. 5. Select Done.

Delete a contact

1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Delete Contact. 4. Select Yes.

Section 1, page 29

Send message to a listed contact
1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Send Message. 4. Type your message. 5. Select Send.

Block messages

1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Block.
Using AOL Instant Messenger Sign on to AIM
1. At Home screen, select Start. 2. Scroll to and select Instant Messaging. 3. Select AOL Instant Messenger. 4. Type your screen name and password. Passwords are case-sensitive. 5. Select Sign On. To sign out, select Menu > Sign out.

Add a Buddy

1. At Buddy List, select Menu. 2. Scroll to and select Add Buddy. 3. Type the buddys screen name. 4. Tap Add.

Section 1, page 30

Delete a Buddy
1. At Buddy List, scroll to the buddy. 2. Select Menu. 3. Scroll to and select Delete Buddy. 4. Select Yes.
Send message to a listed buddy
1. At Buddy List, scroll to the buddy. 2. Select Menu. 3. Scroll to and select Send IM. 4. Type your message. 5. Select Menu. 6. Select Send IM.
Send message to an unlisted buddy
1. At Buddy List, select Menu. 2. Scroll to and select Send IM to. 3. Type the buddys screen name and select Ok. 4. Type your message. 5. Select Menu. 6. Select Send IM.

1. At Buddy List, scroll to the buddy. 2. Select Menu. 3. Scroll to and select Block. 4. Select Yes.

Section 1, page 31

Using ICQ Sign on to ICQ
1. At Home screen, select Start. 2. Scroll to and select Instant Messaging. 3. Scroll to and select ICQ. 4. Type your ICQ number and password. Passwords are case-sensitive. 5. Select Connect. To disconnect, select Menu > Disconnect.
1. At contact list, select Menu. 2. Scroll to and select Add User. 3. Type the contacts ICQ number and nickname. 4. Select Add.
1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Delete User. 4. Select Yes.
1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Send message. 4. Type your message. 5. Select Menu. 6. Select Send message.

Section 1, page 32

Send message to an unlisted contact
1. At contact list, select Menu. 2. Scroll to and select Send message to. 3. Type the contacts ICQ number and select OK. 4. Type your message. 5. Select Menu. 6. Select Send message.
1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Block. 4. Select Yes.
Using Yahoo! Messenger Sign in to Yahoo!
1. At Home screen, select Start. 2. Scroll to and select Instant Messaging. 3. Scroll to and select Yahoo! 4. Type your Yahoo! ID and password. Passwords are case-sensitive. 5. Select Sign In. To sign out, select Menu > Sign Out.

Section 1, page 33

1. At contact list, scroll to a contact category. 2. Select Menu. 3. Scroll to and select Add Contact. 4. Type the contacts Yahoo! ID. 5. Select Add.
1. At contact list, scroll to the contact. 2. Select Menu. 3. Scroll to and select Send a Message. 4. Type your message. 5. Select Menu. 6. Select Send Message.
Send message to an unlisted contact:
1. At contact list, select Menu. 2. Scroll to and select Send a Message to. 3. Type the contacts Yahoo! ID and select OK. 4. Type your message. 5. Select Menu. 6. Select Send.

Section 1, page 34

Using the Camera and Video Recorder
Using the Camera Take a picture
Pictures are automatically saved to Start > Pictures and Videos. 1. Press the Camera key on the right side of your device. 2. Frame the subject. To zoom in or out, press the Navigation key. 3. Select Capture. To take another picture, press the Camera key again. To review the picture you have taken, select Menu > Browse.

Section 1, page 49

(defined below) you: (a) contact us to cancel Service and (b) return to the place of purchase, with proof of purchase, any Unit purchased from us or our authorized dealer in connection with your activation of Service. The Return Period is 14 calendar days from Service activation, or 30 calendar days from the Units purchase date if the Unit has not been activated. Units returned with proof of purchase to the place of purchase in good working condition with original contents and packaging within the Return Period are eligible for a refund of the purchase price. You may be required to pay a restocking fee. Even if you cancel Service and/or return your Unit, you must pay all Service and other charges incurred prior to cancellation or return. You acknowledge that your initial Unit purchase may be subsidized to facilitate your subscription to the Service. If you cancel Service within the Return Period without returning the Unit or the Unit is not in good working condition, you will be charged for the difference between the full retail price of the Unit without activation (which may be more than the advertised price with Service activation) and the price you paid for the Unit. 7. Service Availability and Limits. Your Unit is a radio and so Service is only available when your Unit is within range of an antenna. Coverage maps are only approximations of our wireless coverage area outdoors; actual service coverage and quality may vary. There may be gaps in Service within the estimated coverage areas shown on coverage maps. Even within a coverage area, factors, such as: network changes, emergencies, traffic volume, transmission limits, service outages, technical limitations, signal strength, your equipment, interconnecting carriers, terrain, structures, weather and other conditions (without limit) may interfere with actual service, quality and availability. Calls may be interrupted, dropped, refused, limited, or curtailed. Coverage maps may include networks operated by roaming partners and affiliates. Some Services are not available on third party networks or in roaming markets. We may impose credit, usage or other limits to Service or Other Services, cancel or suspend Service or Other Services, or block certain types of calls or sessions (such as international, 900 or 976 calls) in our sole

Section 1, page 50

discretion. We may suspend Service without notice if you exceed any credit limit. Service may not be transferred to another market except at our discretion, and we may charge transfer fees and limit the markets available for transfers. We are not liable for any Service limits, failures or outages, including without limitation, the failure of 9-1-1 emergency, priority access or secure service calls to be connected or completed, or the failure to accurately locate any 9-1-1 call (see Sec. 17). Location services, including 9-1-1 location services, priority access and secure service calls may not be available in your area and are subject to the Service limitations in this Sec. 7. 8. Use of Service. You may not resell or attempt to resell any aspect of the Service or Other Services, whether for profit or otherwise. You may not use an automatic dialer or program in connection with your Unit or the Service. Except as stated in Sec. 29, you have no proprietary or ownership rights to a specific number (Number), IP address, or e-mail address assigned to you or your Unit. We may change your Number, IP address or e-mail address at any time. You may request a change of Number and we may charge you a fee. You may not program any other Number into your Unit. You may not use the Service, the network, or your Unit for any fraudulent, unlawful, harassing or abusive purpose, or so as to damage or cause risk to our business, reputation, employees, subscribers, facilities, or to any person. Improper uses include, without limit: a) Posting or transmitting content you do not have the right to post or transmit (such as ringtones); b). Posting or transmitting content that infringes a third partys intellectual property, publicity, privacy, or other right; c). Posting or transmitting content that is unlawful, untrue, defamatory, threatening, obscene, or otherwise objectionable as determined by us; d) Attempting to intercept or collect data about third parties without their consent; e) Tampering with material posted by any other person; f) Tampering with or using non-public areas of the Service or network; g) Attempting to probe or test the vulnerability of a system or network or to breach security or authentication measures; h) Attempting to access or search the Service or network with any software, or mechanism other than the

Section 1, page 51

software and/or search agents provided by us or other generally available third party browser; i) Sending unsolicited messages, including without limit, ads for goods or services, pyramid schemes or spam ; j) Using the Service or Other Services to send deceptive or false source-identifying information; k) Attempting to decipher, decompile or reverse engineer any of the software comprising or in any way making up a part of the Service; l) Attempting to interfere with the access of any user, host or network, including without limit, sending a virus through the Service, overloading, spamming, or mailbombing the Service; or m) Impersonating or misrepresenting your affiliation with any person or entity. If we suspect violations of any of the above, we may: a) begin legal action, b) immediately, without prior notice suspend or terminate the Agreement and the Service, c) suspend or terminate any other T-Mobile agreements between us and you and the T-Mobile service provided under those agreements, and d) cooperate with law enforcement in legal proceedings against violators. You agree to cooperate with us in investigating suspected violations. 9. Use of Unit With Other Providers. Your Unit may not be compatible with another wireless carriers systems or technology therefore, we cannot assure you that your Unit will work with the services provided by another wireless carrier. You may buy equipment from us, or from someone else, but it must be GSM/GPRS equipment that is compatible with our systems and Service and there is no guarantee that all T-Mobile features will function with that equipment. 10. Default; Termination. You will be in default under the Agreement if you: (a) do not pay any sum when due, (b) breach the Agreement or any other agreement between you and us, (c) become the subject of any proceeding under the Bankruptcy Code or (d) become insolvent. In all cases, you are responsible for payment of all charges and fees (including any cancellation or administrative fee) due to us under the Agreement (including any charges after a Bankruptcy filing), which charges will

Section 1, page 52

be immediately due and payable. If you are in default, we may cancel Service and terminate the Agreement and any other agreements between us and you and the services provided under those agreements without prior notice. If we renew Service to you after discontinuing Service, you may be subject to a credit check and agree to pay reactivation charges or applicable deposits. Our remedies under the Agreement are not exclusive but are in addition to all other remedies provided by law. 11. Changes to Your Account. You may request a change to another rate plan, and if we authorize a change (a transfer fee may apply) that plan becomes effective as of the start of your next billing cycle. However, if you select a special promotional rate plan, or accept promotional Unit pricing, a new Fixed Term may be required. A change to your account will not automatically change the Fixed Term unless you agree to a new Fixed Term as part of that change. Smart Access customers are limited to Smart Access plans. If we allow you to temporarily suspend your account, we may extend the Fixed Term for the length of that suspension period. 12. Deposits. We may require an advance deposit in which you grant us a security interest to secure payment of all amounts when due. Unless prohibited by law, deposits we receive may be commingled with other funds and will not earn interest. We will notify you if we increase the amount of your deposit, which we can do in our discretion at any time. You may either (a) provide us with the increased deposit or (b) cancel Service within 7 days following the date of the notice (any cancellation fee will be waived). Deposits may not be used to pay amounts owed to us (except a final invoice) or to delay payment, but we may apply deposits to active accounts that demonstrate good payment history. You must promptly pay your bills even if you have given us a deposit. If Service is cancelled for any reason, any deposit will be applied to pay charges and fees due at or after cancellation. Any remaining deposit or other credit balance will be returned without interest (to the extent allowed by law) to you following cancellation at your address in our billing records. Unless otherwise prohibited by law we will return balances of $5 or less only if

Section 1, page 53

you contact us to request that money. We will hold such money for you for 1 year (without accruing interest for your benefit), but you forfeit to us any portion of the money left after 1 year. You also forfeit any money that the U.S. Mail cannot deliver and returns to us. 13. Billing and Charges. You authorize us to verify your creditworthiness with a credit-reporting agency at any time you have an outstanding balance. You agree to pay in full each month all charges for Service or Other Services (whether provided by us or a third party) under the Agreement and you remain liable for payment even if a third party agrees to pay all or part of your charges. Service charges may include, without limit, charges for calls, messages (read or unread, solicited or unsolicited), images, sounds and data that are processed through your Unit or through any Number, IP address or e-mail address assigned to or authorized by you; toll charges, long distance charges, additional or differently-calculated charges assessed by another service provider for calls, messages, images, sounds and data that are sent from or received by your Unit when you are outside our local calling area (roaming charges), landline access charges (directory assistance, etc.); and additional services or features that you use. Roaming and other call rating (such as time of call) depend on the location of the site transmitting the call, not on the location of the caller. Billing of roaming charges and minutes of use or Services may be delayed or applied against included minutes or Services in subsequent billing cycles, which may cause you to exceed your allocated minutes or Services in a particular billing cycle. You will be charged for Service and other features, on a monthly billing cycle basis. We may require payment before your due date if we are concerned about your ability to pay us. Unused minutes or other allotments (e.g., text messages, data transmission) from any rate plans or features do not carry over to subsequent billing cycles and are forever forfeit. We may change your billing cycle at any time. Partial minutes used are rounded up and charged, or deducted from any allocated minutes, as full minutes; calls and sessions are measured from the time the Network begins to process the call (before the phone rings or the call is answered) through

Section 1, page 54

its termination of the call. For purposes of time or day rating, an entire call is rated from when the call starts. For each call there may be additional charges including without limit: (a) airtime; (b) tolls; (c) roaming; (d) Taxes and Fees, (e) features (such as web access, text messages and voicemail) and (f) services (such as operator or directory assistance and calling card use). You will be charged for more than one call for certain features consisting of multiple inbound or outbound calls (such as call forwarding, call waiting, certain voicemail retrieval and conference calling). Any Taxes and Fees will be added to your charges as provided in Sec. 14. You agree not to rely for billing purposes on indicators on your Unit, such as the roaming and call time indicators, which may be inaccurate. By using our service, you agree that time is of the essence for payment. Therefore, you must pay in full by the due date (or after any grace period required by law) on your monthly invoice. If we do not receive payment in full, by the due date, your payment is past due. Unless prohibited by law, if your payment is past due, you agree we may charge you 1.5% or $5 per month (or portion of a month), whichever is greater, on any past due balances until paid, subject to the highest amount permitted by law. This late fee may be assessed regardless of the status of any dispute you may have with the charges on your invoice. If you believe your bill contains an incorrect charge, you have 60 days from the date of the first bill that contains the charge to notify us or you waive your right to that charge. Please contact Customer Care at www. t-mobile.com, (800) 937-8997 or 611 from your Unit so that we can review your account. If you accept a credit to resolve an issue, you agree the issue is fully resolved. We may require you to describe the dispute in writing. Any written communications concerning charges must be sent to: T-Mobile Consumer Relations, PO Box 37380, Albuquerque, NM 871767380. If we determine that you owe some or all of the amount in dispute, that amount will be added to any current charges and must be paid by the date shown on your bill. If we accept late or partial payments or payments marked Paid in Full or similar notations, it will not waive any of our rights to collect all amounts that you owe us and it will not be an accord and

Section 1, page 55

satisfaction. We may charge you a returned check fee of up to $20 or such amount as may be permitted by law for any check returned for insufficient funds and/or we may stop accepting check payments from you. 14. Taxes and Fees. We invoice you for taxes, fees and other charges (e.g. sales, use, excise, public utility and other taxes) levied by or remitted directly to federal, state or local authorities, or foreign governments imposed on you or us as a result of providing the Service, your Unit or Other Services (Taxes and Fees). We will determine, in our reasonable discretion, the Taxes and Fees you are responsible to pay and the amount of those Taxes and Fees, which may change or increase at any time without notice. If you claim a tax exemption, you must provide us with a valid tax exempt document. Tax exemption only applies to Taxes and Fees incurred after the date we receive the tax exempt document (you wont receive credit for Taxes and Fees youve already paid). We are required to use the residential or business street address you provided, which must be within our licensed service area, to determine certain Taxes and Fees. If you give us an address (such as a PO box) that is not a recognized street address, you will be assigned a default location for Taxes and Fees calculation, which may result in a higher or lower charge for certain Taxes and Fees and you have 60 days from the date of the first bill that contains disputed Taxes and Fees to notify us or you waive your right to dispute those Taxes and Fees. We may also bill you for: a) a regulatory and administrative fee to recover costs related to federal and state mandates, including without limit fees or costs related to E-911, local number portability and number pooling (the amount or method of calculation may change at any time without notice to you) and b) Federal Universal Service Funds (FUSF). The regulatory and administrative fee and FUSF are not taxes or government required charges. We charge the FUSF based on a percentage of your wireless service charges. A contribution factor provided by the Federal Communications Commission (FCC)(which may change without notice) is one factor used to calculate the percentage. We may impose the

Section 1, page 58

TERMINATION, OR THE INABILITY TO USE THE SERVICE OR PRODUCT, THE CONTENT OF ANY DATA TRANSMISSION, COMMUNICATION OR MESSAGE TRANSMITTED TO OR RECEIVED BY YOUR UNIT (WHETHER READ OR UNREAD, SOLICITED OR UNSOLICITED), OR LOSSES RESULTING FROM ANY GOODS OR SERVICE PURCHASED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER MODIFICATIONS OF OR LIMITATIONS TO CERTAIN REMEDIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU, IN WHOLE OR IN PART. THE MAXIMUM AGGREGATE LIABILITY OF T-MOBILE AND THE T-MOBILE AFFILIATES TO YOU, AND THE EXCLUSIVE REMEDY AVAILABLE IN CONNECTION WITH THE AGREEMENT FOR ANY AND ALL DAMAGES, INJURY, LOSSES ARISING FROM ANY AND ALL CLAIMS AND/OR CAUSES OF ACTION RELATED TO THE SERVICE OR UNIT, SHALL BE A REFUND OR REBATE OF THE PRORATED MONTHLY OR OTHER CHARGES YOU PAID OR OWE US FOR THE APPLICABLE SERVICE OR UNIT. THE EXISTENCE OF MULTIPLE CLAIMS OR SUITS UNDER OR RELATED TO THIS AGREEMENT WILL NOT ENLARGE OR EXTEND THE LIMITATION OF MONEY DAMAGES. 18. Indemnification. You agree to defend, indemnify and hold us, any roaming or network partner, and any T-Mobile Affiliates harmless from and against any and all claims, demands, actions, liabilities, costs or damages arising out of your use of the Service, a Unit or Other Services or your breach of the Agreement. You further agree to pay our reasonable attorneys and expert witnesses fees and costs arising from any actions or claims by third parties and those incurred in establishing whether this Sec. 18 applies. 19. Privacy and Security. Wireless systems use radio channels (and some Units use Bluetooth or other technology) to transmit voice and

Section 1, page 59

data communications over a complex network. Privacy and security cannot be guaranteed, and we are not be liable to you for any lack of privacy or security you experience while using your Unit, the Service or Other Services. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Service. We have the right, without obligation, to monitor, intercept and disclose any transmissions over or using our facilities, and to provide subscriber billing, account, or calling records, and related information under certain circumstances (such as in response to lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business). Anyone able to provide or your personally identifiable information can access your account so you should take reasonable steps to protect this information. Your caller identification, (such as your name and Number) may be displayed on the equipment or bill of the person receiving your call or on any site you visit via the Service. We may list your name, address and Number in a published directory, with your consent. We are not responsible for listing errors. Please consult our privacy notice at www.t-mobile.com/privacy for information on the use and disclosure of customer information. The way third parties handle and use your personal identification and information related to the use of their services is governed by their policies and T-Mobile is not responsible for their policies, or their compliance with them. 20.Lost or Stolen Unit. If your Unit is lost or stolen (Lost Unit) notify us about it immediately, ask us to deactivate the Lost Unit and provide us within 14 days, any documentation we request (such as a copy of a filed police report). If you complete all 3 requirements, you will not be liable for any unauthorized airtime charges incurred on the Lost Unit although you agree to assist with any prosecution. You must fulfill the remainder of your Fixed Term by purchasing and activating a replacement Unit, or you will be subject to the $200 cancellation fee per Number. 21. Assignment. We may assign all or part of our rights or duties under the Agreement without such assignment being considered a change to