SoundPoint IP 600/601 SIP
User Guide SoundPoint IP 600/601 SIP 2.0
with SoundPoint IP Expansion Module for SoundPoint IP 601

USER GUIDE

Forward Conference Transfer Call Lists Speed Dia l Time & D ate Redial Del Sel
Menu Voice Ma il Do Not Dis turb

MNO WXYZ

August, 2006

Contents

Introduction.. 1 Parts List... 1 Installing SoundPoint IP 600/601 SIP.. 2 Powering Options for the SoundPoint IP 600/601 SIP.. 2 Connecting Network and Power Source.. 3 Connecting the Handset and Optional Headset.. 4 Attaching the Base.. 4 Features... 5 Key Descriptions.. 6 Using SoundPoint IP 600/601 SIP.. 7 Placing a Call... 7 Answering a Call... 8 Call Hold and Resume.. 8 Multiple Calls on Hold.. 8 Microphone Mute... 8 General Key Use... 9 Local Conferencing.. 9 Splitting a Conference.. 9 Transferring a Call... 10 Call Timer... 10 Ending a Call.. 10 Redial... 10 Call Forwarding... 11 Volume Adjustment... 11 Do Not Disturb... 11 Time and Date... 12 Headset Memory Mode... 12 Display Contrast... 12 Ring Type... 13 Call Lists... 13 Contact Directory.. 13 Speed Dial... 14 Multiple Lines... 15 Multiple Keys per Line... 16 Multiple Call Appearances.. 16 Shared Lines... 17 Voice Mail... 17
Distinctive Ringing / Call Treatment.. 18 Multilingual Support (Localization).. 18 Phone Reboot.. 19 Optional Features.. 19 Text Messaging... 19 Presence / Status / Buddy Lists.. 20 SoundPoint IP Expansion Module.. 22 Introduction... 23 Parts List... 23 Installing the SoundPoint IP Expansion Module.. 24 Features... 25 To Place a Call... 26 To Answer a Call... 26 Display Contrast... 26 Speed Dial... 26 Troubleshooting.. 27 Safety and Compliance.. 28 Part 15 Rules... 28 Class B Digital Device or Peripheral.. 28 Modications... 29 Installation Instructions.. 29 Plug Acts as Disconnect Device.. 29 Industry Canada (IC).. 29 CE & VCCI Mark... 29 Polycom Limited Warranty and Limitation Liability.. 29 Exclusions.. 30 Warranty Exclusive.. 30 Service Agreements.. 30 Limitations of Liability.. 31 Disclaimer.. 31 Governing Law.. 31 Copyright Notice... 31

Introduction

Thank you for choosing SoundPoint IP 600/601 SIP, a full-duplex, hands-free phone running the industry standard Session Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will nd everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for conguring your SoundPoint IP 600/601 SIP phone or consult the Administrator Guide SoundPoint /SoundStation IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up the SoundPoint IP 600/601 SIP phone.

Parts List

The following items are included in your SoundPoint IP 600/601 SIP package. Check this list before installation to ensure Polycom SoundPoint IP 600/601 SIP that you have received each item. If you are missing any items, please contact your system administrator. Power Adapter
(specication varies according to country)

Sel Del

Directories Services Conference Transfer

Menu Messages

Do Not Disturb

Redial

Handset & Handset Cord Phone Base
Quick Start Guide Network Cable
Installing SoundPoint IP 600/601 SIP
This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 600/601 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. The SoundPoint IP 600/601 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at www.polycom.com.
Powering Options for the SoundPoint IP 600/601 Both the SoundPoint IP 600 and SoundPoint IP 601 can be powered from Power over Ethernet in addition to AC power sources. For Power over Ethernet, both models will accept power over standards-based IEEE802.3af and pre-standard Cisco Power over Ethernet via the used or unused pairs over the Ethernet cables plugged ino the LAN port. For AC power source, both models are shipped with an adapter to convert the AC voltage to the appropriate DC voltage required. There are differences between the DC voltages required by the SoundPoint IP 600 and IP 601: SoundPoint IP 600 Requires a 12VDC rated power adapter as supplied in the original packaging. Power over Ethernet under the IEEE802.3af standard also supplies sufcient wattage to power the SoundPoint IP 600 phone without use of the adapter above. PowerSoundPoint IP 601 Requires a 24VDC rated power adapter as supplied in the original packaging. The 24VDC adapter supplies sufcient wattage to power the SoundPoint IP 601 phone and up to three SoundPoint IP Expansion Modules (optional accessories). Power over Ethernet under the IEEE802.3af

When powering from an AC voltage source, it is important to use only that power adapter that shipped with the appropriate phone. Powering a SoundPoint IP 600 phone from a SoundPoint IP 601 phone adapter, or
ing under the pre-standard Cisco Power over Ethernet will also supply sufcient wattage to power the SoundPoint IP 600 phone.
standard also supplies sufcient wattage to power the SoundPoint IP 601 phone and up to three SoundPoint IP Expansion Modules. At time of writing, powering under the pre-standard Cisco Power over Ethernet will supply sufcient wattage to power the SoundPoint IP 601 phone only.
vice-versa, cannot guarantee correct operation over all input conditions. If in doubt about the appropriate power adapter that ships with your unit, contact your system administrator for futher details and/or options.
Connecting Network and Power Source
AC Power Option Connect the supplied Network cable between the LAN jack on the phone and the LAN port on the wall or hub/ switch device port. Connect the DC plug on the AC wall adapter to the DC jack marked on the phone.

(Optional)

In-Line Power Option If the phone is connected to a compatible Ethernet switch that can provide in-line power, the phone will use that power option. Simply plug the supplied Network cable between the LAN jack on the phone and an available Power and Data port on the In-Line Power switch.
Cisco Catalyst In-Line Power Switch (Optional)
IEEE 802.3af compliant In-Line Power switch
Connecting the Handset and Optional Headset
1. Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accesory) to the headset jack on the back of the phone.
For information on headsets, please visit www.polycom.com and choose the Support link.

Attaching the Base

1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone.

Features

Line Indicators Individual multi-color LEDs display a dynamic call state. Line/Speed Dial Keys
Use these keys to activate up to six lines or speed dials that can be assigned to your phone.

Display Control Keys

Use the arrow keys to scroll through the displayed information.

Feature Keys

Access important features using these keys.
Directories Services Conference

Soft Keys

The screen will display labels for these keys, to identify their contextsensitive functions.

Dial Pad

These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications.

Transfer Redial

Headset Microphone Mute

Volume Adjustment Keys

Use these to adjust the volume of the handset, headset, speaker, and ringer.

Speakerphone

Hookswitch

Indicator

This will alert you to incoming calls, new Sel messages, and other events.

Speaker

For ringer and hands-free audio output.
Directories Services Conference Transfer Redial Hold

Graphic Display Menu

PQRS ABC
Shows information Messages about calls, messages, Do Not Disturb soft keys, time, date, and other relevant data.

Hands-free Microphone

This works best when the phone is placed on a hard, at surface. 5
Key Descriptions Feature Key Description
Allows for hands-free communication during calls. Mutes audio transmission locally during calls.

Directories

Sel Sel
Directories Directories Services
Sel Allows you to place and receive calls through an optionally conSel Sel Sel Sel Sel Del nected headset. Sel Sel Sel
Services Call Lists Services Directories Directories Directories Call Lists Conference Directories Directories Del Services Services Services Call Lists Directories Conference Transfer Services Services Services Call Lists Sel Sel Call Lists Lists Call Conference 1 Transfer Conference Menu Redial Call Lists Call Lists Conference Transfer Conference 4 Conference GHI Redial Redial Messages Transfer 7 Conference 7 Conference Transfer Del Transfer PQRS Sel Transfer Sel

GHI PQRS

Sel Line or Speed Dial keys with LED indicators.
Do Not Disturb Transfer Transfer Redial Redial Redial
Menu Redial Redial Sel Sel Del Hold Messages Do Not Disturb Menu Del Messages
Hold Sel Menu Do Not Disturb
3 Access to local directories and call lists. ABC DEF 3 DEF 5ABC 4 services. 6DEF ABC Access to special 3 GHI JKL 1 MNO 6 ABC 1 7GHI2 8JKL3 conference. DEF 8 DEF 1 PQRSABC TUV local9MNO Allows setup7 a 3-way GHI 9 JKL of 6 MNO ABC DEF Messages Do Not Disturb 6 DoMessages Hold 1 7ABC 84 WXYZ 8DEF Do Not Disturb Not Disturb # 5 DEF ABC 4 * ABC toDEF party. Transfer4 current callTUV thirdWXYZJKL of PQRS MNO Do Not Disturb 5 OPERGHI 6 Do Not Disturb GHI JKL MNO # GHI JKL MNO TUV WXYZ GHI 4 *JKL 0MNO 5 PQRS 6 4connected party9 # 7from the 9 Hold 7 JKL MNO Dials last phone. 9 Hold GHI 7 JKL MNO GHI 7 TUV OPER 8 PQRS TUV WXYZ Hold 9 PQRS WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 9 Hold Hold 7 TUV WXYZ OPER 0 Places PQRS active call # Hold state. current TUV in PQRS 0 WXYZ # 0 # * OPER * OPER OPER OPER 0 # Sel Cancels*Sel ringing and directs incoming calls to your Voice Mail (if

ABC DEF

JKL Menu

Messages

ABC DEF ABC DEF Do TUV PQRS ABC Not Disturb DEF ABC ABC PQRS JKL JKL JKL
Del Del Del Menu Messages Del Del Messages Do Not Disturb Menu Menu Menu Do Not Disturb Menu Menu Messages Messages Messages Hold

DEF TUVDEF

GHI GHI GHI

OPER Hold

MNO MNO MNO

GHI GHI

JKL JKL

MNO MNO OPER

PQRS PQRS PQRS

TUV TUV TUV

WXYZ WXYZ WXYZ

PQRS PQRS

TUV TUV

WXYZ WXYZ

OPER OPER OPER

OPER OPER

supported).
Place/receive text and voice messages. Del Access local and server features.

Messages Sel ABC Del

ABC DEF Hold Do Not Disturb MNO JKL Menu
Select and Delete controls for options and text within local menus. Messages

GHI Del JKL

Directories Services Call Lists Conference
PQRSMenu TUVNot Disturb WXYZ Do Hold

Messages WXYZ

Scrolling of lists and control of text/number entry on display. Sel Sel

*Messages0

Soft keys to select from various context-sensitive options.

OPER Messages ABC

WXYZ ABC

JKL WXYZ

6 Redial 9 9

Transfer

Do Not Disturb 4 Hold MNO GHI JKL

Do GHI DisturbJKL Not

Volume keys to adjusts audio and ringer volume. General dialing and alphanumeric entry (including special Hold characters).

9 Dial Pad9

PQRS TUV
Using SoundPoint IP 600/601 SIP

Placing a Call

Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number.
During a call, users can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories the handset.

Services

Using Hands-Free Speakerphone Mode: 3
Services ABC 1. With the handset on-hook, press any assigned line key,Call Lists , or NewCall4to obtain 5 My Status GHI JKL dial tone. 1 Buddy Status 2. Dial theRedial desired number. 7 8

OPER OPER DEF MNO ABC DEF WXYZ GHI JKL MNO ABC DEF PQRS ABC TUV DEF WXYZ GHI JKL MNO JKL OPER MNO PQRS TUV WXYZ TUV WXYZ OPER OPER
Hold Hold 5. To enter text using the dialpad, press the number keys one or more times For example, for A press 2 and for C press 222. When in text entry mode the display title will show whether keys will generate numbers Sel (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.
PQRS ABC TUV DEF WXYZ 1. Place a call to the rst party. OPER 3 Services Do Not Disturb 2. Press Conference or the Confrnc soft ABC ABC 0 4. When the second party answers, DEF # key to create a new call (the active GHI JKL MNO OPER press Conference or the Confrnc soft key 6 ABC call is Transfer on hold). placed GHI JKL GHI JKL MNO again to join all parties in the con3. Dial the phone number of the sec5 Transfer PQRS TUV WXYZ ference, or press the Split soft key to 4 Redial 9 put the rst call on hold and keep JKL Hold GHI ond party or use the arrow keys 7 to PQRS TUV PQRS Redial access speed dial numbers, missed, TUV WXYZ OPER the second call as the active call. Hold placed and received call lists. From 0 # PQRS TUV Hold one of these lists press the Dial soft OPERA conference may be created at any time OPER between an active call and a call which is 0 key. OPER on hold (on the same line or another line) by pressing the Join soft key.
Do Not Disturb Ending the call on the conference MNO 6 originators phone will not end the MNO conference, the other Menu parties two WXYZ can9 Directoriesto talk.Messages Hold continue 9

Splitting a Conference

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.
Call Lists Conference Transferring a Call
1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed on hold). 2. Press the line key if set up for speed dial on the SoundPoint IP 600/601 and SoundPoint Expansion Module or dialDirectories the number to which you want to transfer the call.
6 can be done as soon as the ringback GHI sound isJKL heard MNOyou can wait or PQRS Sel until theTUV third WXYZ and party answersSel to them before completing the talk PQRS TUV WXYZ transfer.OPER Press the Split soft key to 0 put the rst call # hold and keep on OPER the second call as the active Del. call

WXYZ DEF DEF

1. Press Menu. 2. Select Settings followed by Basic, Voice Mail Preferences, Headset Memory. Del 3. Use the upDisturbdown arrows and Select Do Not or soft key to enable Headset Memory Mode. 4. Press Menu to return to the main Hold menu.
Voice Mail Sel Do Not Disturb
TUV WXYZ PQRS Subsequent calls to or from this phone 9 Hold 9 using the headset will cause the headset PQRS TUV WXYZ key to OPER ash. Pressing the line keys or the 0 # Answer soft key to receive a call will now OPER connect to the users headset automatically.
Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.

Display Contrast

To adjust the contrast on the display to a Hold comfortable level:
Menu 1. Press. Select Settings followed by Basic, Contrast. Messages 2. Pressing the Up or Down soft keys or volume keys will increase or ABC DEF Do the display contrast.3 decreaseNot Disturb 1 2

3 Call Lists

3. Press the Ok or Cancel soft keys to accept or reject changes. 4. Press Menu or the Exit soft key to return to the idle display.

6 Buddy Status

NO XYZMy Status

XYZ Redial

Hold GHI

Ring Type

Many ring types are available including a Silent Ring. Users can select different rings to distinguish between lines or to have Del a different ring from their neighbors phone.
If Silent Ring is selected, incoming Sel calls can only be answered by pressing the Answer soft key.
To change the incoming ring:
1. Press Menu. Select Settings followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are used, Call Lists rst select which line to change.DEF ABC 3. Using Do Notarrow keys, highlight the the Disturb 1 Buddy Status ABC desired ring type. Press the PlayDEF soft GHI JKL MNO 6 My Status key to hear the selected ring type.
4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display.
See also Distinctive Ringing / Call Do Not Disturb Treatment.
* 0 # A local list of calls missed, received, and
placed is maintained by the phone (up to 100 for each).
For additional choices, press More followed by: 4. Info to view information about the Del call. 5. Save to store the contact to the Contact Directory. 6. Clear to delete the call from the list. Menu Press More and Exit soft keys to return to DEF Messages the idle display. 3

Press Directories followed by Call Lists and Missed, Received, or Placed Calls as Services desired. Call information will be displayed. From this screen: 1. Choose Edit to amend the dial stringABC before dialing. Buddy Status ABC 2. Choose Dial to return the call. GHI JKL 3. Choose Exit to return to the previous My Status menu. GHI JKL
To quickly view respective call lists PQRS TUV from the idle display: OPER
Sel for Placed Calls. Press WXYZ Sel Press Sel for Received Calls. Press # for Missed Calls. Del Del

Menu Menu Messages Menu

Directories Services Contact Directory Services

Directories Directories

Services 1 Conference In addition to a directoryABC missed, 3 Users can add, delete, edit, dial, or search 1 of1 2DEF Do Not Disturb Conference Conference placed, or received calls, 5 ABC6 ABCDEF can the phone DEF for any Do Not Disturb in this list through just a contact Transfer 4 GHI 4 JKL 4 5MNOmore Transfer few key strokes. store a local directory of 500 or 5 Transfer MNO Redial 7 GHI8 GHIJKL9 JKL MNO Hold 9 contacts*. Redial Redial PQRS 7 TUV 8WXYZ 9 Hold 7TUV 8WXYZ 9 Hold Hold PQRS PQRS # 0*Limit TUV WXYZ on server conguration. Hold * OPER 0 depends Hold * Contact your#system administrator for *OPER 0 #

DEF ABC ABC DEF

Messages Messages Do Not Disturb

TUV PQRS

WXYZ TUV

full details.

To add or edit a contact:
Del 1. Press Directories and select Contact 5. Ring Type and Divert Contact may Directory. be left blank. Sel Sel 2. Press More and then Add to enter 6. Use and to switch between Services another contact into the phones daEnabled and Disabled settings for Menu tabase Call Lists or highlight an existing entry the last four elds. Del Del ABC then press Edit. 7. PressDEF Save to conrm or CancelMessages to abandon the changes then press 3 3. Directories rst and/or last name from the Enter Buddy StatusDirectories Menu Menu ABC Directories DEF keypad. Press the 1/A/a soft key or the Exit soft keys to Disturb Do Not GHI JKL MNO Messages Services Messages Services to select between numeric and up- 4 return to the idle display. My Status 3 Services per/lower caseConference1 ABC DEF 1 GHI ABC JKLDo Not Disturb alphanumeric modes. 2 Do Not Disturb Conference MNO DEF PQRS TUV WXYZ Press the Encoding soft key to access Redial 6 Transfer 5 Transfer 9 Hold special characters in other languages JKL 8 Call Lists GHI 7 MNO GHI JKL MNO ABC PQRS TUV Contacts can be easily added from WXYZ Redial Redial necessary. if OPER Call Lists. See Call Lists for Hold Hold 9 more 2 TUV WXYZ Buddy Status PQRS TUV WXYZ PQRS 4. Enter the Contact number. This is a 0 information. # Hold Hold ABC 0 required eld and it must be unique 0 OPER * OPER # * OPER # GHI JKL My Status (not already in the directory). GHI JKL The Speed Dial Index will automatiPQRS TUV Redial cally be assigned the next available index value. PQRS TUV

To change language: 1. Press Menu and select Settings, Basic, Preferences, Language. Messages 2. Scroll through the list of available languages and press the Select soft Do Not Disturb key when the desired language is ABC DEF highlighted. 3 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing. Menu

Status NO

Phone Reboot
Periodically, the phone may require a user reboot. Reasons for this include accepting a Sel new conguration or new software. There are two ways to reboot the phone:
Simultaneously press and hold the MesDel sages, Microphone Mute, and Volume keys (see gure) for more than 3 seconds or until a beep is heard.

Conference Transfer

Press Menu and select Settings, Advanced, Restart Phone (the user password is Messages to access this menu). required The reboot process will begin and is complete Do Not Disturb when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your Hold phone without rebooting. Contact your system administrator before attempting to reboot the phone.

Optional Features

Text Messaging
Users can send and receive Text messages Del on the phone. SIP Instant (Text) Messaging is supported in real-time. Received messages will be indicated by a ashing To read text messages: 1. Press Messages and select Instant Messages, OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are in Hold use, select from which line messages are to be retrieved. 3. Messages appear rst to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options.
Message Waiting Indicator LED on the front of the phone and optionally a visual notication on the display.
To send a text message: 1. Press Messages. 2. Select Instant Messages. Do Not If multiple lines are in 3. (Optional) Disturb use, rst select from which line to send a message. 4. Press the Hold soft key. New 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. 6. Press the Select soft key to choose from various pre-scripted short messages, OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1,*,0, and # to select special characters. 7. Press Send when nished.

Presence / Status / Buddy Lists
The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the presence of the parties involved. Each phone can watch the status of up to eight other phones. These other phones form the Buddy List. The status of buddies is displayed and updated in real time. Each phone can also be watched by up to eight other phones. Sel
To add or delete a contact from your buddy list, or block a contact: 1. Press Directories and select Contact Directory. Services 2. Using the arrow keys, scroll through the directory to choose a contact. Call and 3. Press EditLists scroll down to the Directories Watch Buddy or Block Buddy elds. 1
ABC DEF 3 GHI Do Not Disturb Do Not Disturb Conference JKL MNO ABC DEF The gures show a typical Buddy Status4 screen 5 display6 monitored phones and a My My Status Call of Lists GHI Transfer 4 Status display. JKL MNO

ABC DEF GHI JKL MNO

Del Sel 4. Press to switch between Enabled or Disabled status. 5. Press the Save soft key or Cancel Del to abandon the change thenMenu press to return to the idle disDirectories Menu ABC DEF Messages play.

Messages Services

WXYZ My Status

GHI ABC

Services Conference
To view and change Presence settings:
Menu 1. Press and select Features and Presence. 2. Choose Messages My Status to change your own status. Do Not Disturb 3. Choose Buddy Status to monitor the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to watch your phone abd which phones are blocked from watching your phone.
Your phone can be congured to work with Microsoft Ofce Live Communications Server and communicate with others using Microsoft Ofce Communicator and Sel Windows Messenger. Contact your system administrator to nd out.
To add a contact in the buddy list: Del 1. Press the Buddies soft key on the idle display to get to the Buddy Status Menu screen or press and select Features, Presence, Buddy Status. Messages 2. Press More. 3. Press Add. Do Not the buddy, for 4. Enter the number of Disturb example, 7778. 5. Press Submit.
If the buddy is added successfully, you are able to scroll to it on the Buddy Status screen. Any contacts added through the buddy list will appear in as a contact in Microsoft Ofce Communicator and Windows Messenger.
SoundPoint IP Expansion Module
Thank you for choosing the SoundPoint IP Expansion Module, a 14-line console that expands the potential of call handling when used with the SoundPoint IP 601 phone. Up to three SoundPoint IP Expansion Modules can be cascaded to a single host phone increasing the total number of buttons to 48 for intensive business IP telephony users. Each of the 14 keys on the SoundPoint IP Expansion Module features individual bi-color LED indicators, allowing easy recognition of line or call state. Keys may be programmed for speed dials or directory numbers (DN). Installation and conguration of the SoundPoint IP Expansion Module is easy, since power and signaling are taken from the host SoundPoint IP 601 phone upon connection. No extra wires or power supplies are required for the SoundPoint IP Expansion Module.

No Ringing Verify incoming ring setting and volume levels: Adjust the ringing level from the front panel using the volume up/down keys. Check that ring type selection is not Silent Ring. No Audio on Headset Verify correct connections: Ensure the headset is plugged into the jack marked Headset at the rear of the phone. Ensure the headset amplier (if present) is turned on and/or the volume is correctly adjusted. Ensure that headset is compatible with the phone. Verify successful outbound or inbound calling: As No Display above. Check same status of handset, headset (if connected) and through the hands-free speakerphone.
No Response from Feature Key Presses Verify phone is in active state:
Directories Make a call to the phone to check for inbound call display and ringServices ing as normal. If successful, try to 3 pressConference feature keys within the call to DEF ABC access Directory or Buddy Status for 6 Transfer GHI JKL MNO example.

PQRS Hold

Press Menu followed by System Status and Server Status to conrm Messages line is actively registered to the server.Do Not Disturb Reboot the phone to attempt re-registration to the server.

Sel Hold

Display shows Network Link is Down * 0 # Verify LAN cable is properly connected:
Directories Check termination at the switch or hub (furthest end of the cable from Services the phone). 3 Conference Check that the switch or hub is operaABC DEF tional (ashing link/status lights) or 5 Transfer GHI JKL contact your System Administrator. MNO
Press Menu followed by System Status and Network Status. Scroll Messages down to verify LAN port is Active. Do Not Disturb Reboot the phone to attempt reconnection to the network.
0 * OPER Safety and Compliance

Part 15 Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help.

Modications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modications not expressly approved by Polycom, Inc. could void the users authority to operate the equipment.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules. LInstallation doit tre excute conformment tous les rglements nationaux applicable au lage lectrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise lectrique laquelle lappareil est branch doit tre installe prs de lquipement et doit toujours tre facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundPoint IP 600/601 SIP has been marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (Customer) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycoms sole obligation under this express warranty shall be, at Polycoms option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to the Customer, at Polycoms expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to the Customer.

Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035
2006 Polycom, Inc. All Rights Reserved. Polycom, SoundPoint, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11621-001 Rev. C

Polycom SoundPoint IP 600
Full-featured IP telephone for business communications
Benefits Proven Polycom is a leading independent supplier of standards-based award winning IP telephones Acoustic Clarity Technology Polycoms legendary technology that allows simultaneous natural conversation (full duplex) Multi-line support Configure up to six lines with individual status display Flexibility choice between handset, headset, or natural two-way (full-duplex) speakerphone mode and choice of protocols and Technology Partner solutions Easy-to-use 18 dedicated feature keys and 4 context-sensitive soft keys, 320 x 160 pixel, multilevel grayscale graphical LCD Choice of powering options Autosensing Power over Ethernet supports IEEE 802.3af and Cisco Inline Powering standards. External power adapter included
Six-line convenience with unsurpassed hands-free voice quality and a high resolution display.
The award winning SoundPoint IP 600 is your best choice for a standards-based Voice over IP telephone. It is ideal for users requiring multiple lines, and it delivers both traditional telephone capabilities and new, converged applications to your business desktop. Enhanced productivity Equipped with a two-port Ethernet switch and auto-sensing Power over Ethernet circuitry, the SoundPoint IP 600 installs easily. It provides a flexible IP communications solution delivering excellent voice quality. An intuitive user interface offers dedicated, single button access to common telephony features. The high-resolution display supplies content for call information, multiple languages, directory access, system status and future applications. The SoundPoint IP 600 is perfect for multi-line telephony usage found in departments/work groups sharing lines, informal call centers and for administrative assistants. The advanced IP handset for Polycom communication and collaboration solutions With integrated video, voice, data, and Web capabilities, Polycom offers the only solution that gives you an easy way to connect, conference, and collaborate any way you want. It's our commitment to making distance communications as natural and interactive as being there. Work faster, smarter, and better with the SoundPoint IP 600 and Polycom's integrated communication solutions.
Connect. Any Way You Want.
Polycom SoundPoint IP 600 Specifications
Size 10.5 in x 6 in x 7.5 in x 1.75 in (26.5 cm x 15 cm x 19 cm x 4.5 cm) (W x H x D x T) Weight Shipping: 2.75 lb (1.26 kg) Power Built-in, autosensing Power over Ethernet with support for: - IEEE 802.3af (Draft 3.1) or Cisco Inline Powering - External wall adapter included Headset capability Individual modular jack compatible with Plantronics and GN Netcom business headsets; amplified headsets are recommended Handset Hearing aid compatible Display 320 x 160 pixel, multilevel grayscale graphical LCD Message alert indicator Feature keys 18 dedicated feature keys - 6 line keys through predefined hold key - 8 configurable feature keys - Illuminated mute key - Illuminated headset and hands-free speaker phone keys - Dedicated hold key 4 context-sensitive soft keys 6 Display/menu navigation keys Audio Individual volume settings for each audio path with visual feedback Customizable audio sound effects Full duplex hands-free speakerphone Headset mode Local 3-way conferencing (partner specific in MGCP) Support for G.711 /A and G.729A (Annex B) codecs Adaptive jitter buffers to improve speech quality Packet Loss Concealment Acoustic echo cancellation Background noise suppression Network and provisioning Dual 10/100 Mbps switched Ethernet ports Manual or dynamic host configuration protocol (DHCP) network setup Time and date synchronization using SNTP Server-based Central provisioning for mass deployments Web portal for individual unit configuration Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS Network Address Translation (NAT) support RTCP support (RFC1889) Event logging Protocol support IETF MGCP v1.0 with feature phone extension - RFC3435 - Packet Cable Labs NCS IO7 - RFC3149 (Business Phone Packages) - Configurable up to 6 lines varies by IP PBX or Softswitch solution IETF SIP (RFC 3261 and companion RFCs) - Local feature-rich GUI - Call transfer, hold, divert (forward) - Called, calling, connected party identification/information - One-touch speed dial, redial - Local 3 way conferencing - Up to 3 dedicated lines, 2 call appearances per line with call waiting indication - User configurable directories and call history (Missed, placed and received) - Presence: buddy list, my status - Instant messaging - Unicode character support - Distinctive incoming call treatment/call waiting - Do not disturb function - Local call timer - Multilingual user interface - Automatic off-hook call placement - Security features such as digest authentication Feature summary Local feature-rich GUI Shared Call Appearance (Key System Emulation) Call transfer, hold, divert (forward) Called, calling, connected party identification/information One-touch speed dial, redial Local 3-way conferencing Up to 6 dedicated lines User-configurable contact directory Presence: buddy list, my status, watcher list and blocked list (SIP) Instant messaging (SIP) Unicode UTF-8 character support Distinctive incoming call treatment/call waiting Do not disturb function Call timer Multilingual user interface - Chinese - Danish - Dutch - English (Canadian) - English (UK) - English (US) - French - German - Italian - Japanese - Korean - Norwegian - Portuguese - Russian - Spanish - Swedish Country Specific Call Progress Tones Wave File Support for Call Progress Tones Automatic off-hook call placement Security features such as digest authentication (SIP) Hardware Diagnostics Status and Statistics Quer SoundPoint IP 600 comes with: SoundPoint IP 600 console Handset and headset cord Telephone base Network cable Power adapter Quick Start Guide Warranty registration card Approvals CISPR 22 class B VCCI class B AS/NZ 3548 class B EMI - FCC class B Part 15 - ICES-003 class B - EN 55022 class B and EN 55024 Safety UL 1950 CE Mark CSA C22.2 No. 950 EN 60950

Warranty 1 Year

2004 Polycom, Inc. All rights reserved. Polycom, the Polycom logo and SoundPoint are registered trademarks and The Polycom Office is a trademark of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Specifications subject to change without notice.

Polycom Headquarters:

www.polycom.com
4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only. For North America, Latin America and Caribbean (T) +1.925.924.6000, (F) +1.925.924.Bath Road, Slough, Berkshire SL1 4DX, (T) +44 (0)1753 723000, (F) +44 (0)Polycom Hong Kong Ltd., Rm 1101 MassMutual Tower, 38 Gloucester Road, Wanchai, Hong Kong, (T) +852.2861.3113, (F)+852.2866.8028
Part No. 3726-07633-001 Rev. 6/04
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