SoundPoint IP 600/601 SIP
User Guide SoundPoint IP 600/601 SIP 2.0
with SoundPoint IP Expansion Module for SoundPoint IP 601

USER GUIDE

Forward Conference Transfer Call Lists Speed Dia l Time & D ate Redial Del Sel
Menu Voice Ma il Do Not Dis turb

MNO WXYZ

August, 2006

Contents

Introduction.. 1 Parts List... 1 Installing SoundPoint IP 600/601 SIP.. 2 Powering Options for the SoundPoint IP 600/601 SIP.. 2 Connecting Network and Power Source.. 3 Connecting the Handset and Optional Headset.. 4 Attaching the Base.. 4 Features... 5 Key Descriptions.. 6 Using SoundPoint IP 600/601 SIP.. 7 Placing a Call... 7 Answering a Call... 8 Call Hold and Resume.. 8 Multiple Calls on Hold.. 8 Microphone Mute... 8 General Key Use... 9 Local Conferencing.. 9 Splitting a Conference.. 9 Transferring a Call... 10 Call Timer... 10 Ending a Call.. 10 Redial... 10 Call Forwarding... 11 Volume Adjustment... 11 Do Not Disturb... 11 Time and Date... 12 Headset Memory Mode... 12 Display Contrast... 12 Ring Type... 13 Call Lists... 13 Contact Directory.. 13 Speed Dial... 14 Multiple Lines... 15 Multiple Keys per Line... 16 Multiple Call Appearances.. 16 Shared Lines... 17 Voice Mail... 17
Distinctive Ringing / Call Treatment.. 18 Multilingual Support (Localization).. 18 Phone Reboot.. 19 Optional Features.. 19 Text Messaging... 19 Presence / Status / Buddy Lists.. 20 SoundPoint IP Expansion Module.. 22 Introduction... 23 Parts List... 23 Installing the SoundPoint IP Expansion Module.. 24 Features... 25 To Place a Call... 26 To Answer a Call... 26 Display Contrast... 26 Speed Dial... 26 Troubleshooting.. 27 Safety and Compliance.. 28 Part 15 Rules... 28 Class B Digital Device or Peripheral.. 28 Modications... 29 Installation Instructions.. 29 Plug Acts as Disconnect Device.. 29 Industry Canada (IC).. 29 CE & VCCI Mark... 29 Polycom Limited Warranty and Limitation Liability.. 29 Exclusions.. 30 Warranty Exclusive.. 30 Service Agreements.. 30 Limitations of Liability.. 31 Disclaimer.. 31 Governing Law.. 31 Copyright Notice... 31

Introduction

Thank you for choosing SoundPoint IP 600/601 SIP, a full-duplex, hands-free phone running the industry standard Session Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will nd everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for conguring your SoundPoint IP 600/601 SIP phone or consult the Administrator Guide SoundPoint /SoundStation IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up the SoundPoint IP 600/601 SIP phone.

Parts List

The following items are included in your SoundPoint IP 600/601 SIP package. Check this list before installation to ensure Polycom SoundPoint IP 600/601 SIP that you have received each item. If you are missing any items, please contact your system administrator. Power Adapter
(specication varies according to country)

Sel Del

Directories Services Conference Transfer

Menu Messages

Do Not Disturb

Redial

Handset & Handset Cord Phone Base
Quick Start Guide Network Cable
Installing SoundPoint IP 600/601 SIP
This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 600/601 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. The SoundPoint IP 600/601 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at www.polycom.com.
Powering Options for the SoundPoint IP 600/601 Both the SoundPoint IP 600 and SoundPoint IP 601 can be powered from Power over Ethernet in addition to AC power sources. For Power over Ethernet, both models will accept power over standards-based IEEE802.3af and pre-standard Cisco Power over Ethernet via the used or unused pairs over the Ethernet cables plugged ino the LAN port. For AC power source, both models are shipped with an adapter to convert the AC voltage to the appropriate DC voltage required. There are differences between the DC voltages required by the SoundPoint IP 600 and IP 601: SoundPoint IP 600 Requires a 12VDC rated power adapter as supplied in the original packaging. Power over Ethernet under the IEEE802.3af standard also supplies sufcient wattage to power the SoundPoint IP 600 phone without use of the adapter above. PowerSoundPoint IP 601 Requires a 24VDC rated power adapter as supplied in the original packaging. The 24VDC adapter supplies sufcient wattage to power the SoundPoint IP 601 phone and up to three SoundPoint IP Expansion Modules (optional accessories). Power over Ethernet under the IEEE802.3af

Use these keys to activate up to six lines or speed dials that can be assigned to your phone.

Display Control Keys

Use the arrow keys to scroll through the displayed information.

Feature Keys

Access important features using these keys.
Directories Services Conference

Soft Keys

The screen will display labels for these keys, to identify their contextsensitive functions.

Dial Pad

These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications.

Transfer Redial

Headset Microphone Mute

Volume Adjustment Keys

Use these to adjust the volume of the handset, headset, speaker, and ringer.

Speakerphone

Hookswitch

Indicator

This will alert you to incoming calls, new Sel messages, and other events.

Speaker

For ringer and hands-free audio output.
Directories Services Conference Transfer Redial Hold

Graphic Display Menu

PQRS ABC
Shows information Messages about calls, messages, Do Not Disturb soft keys, time, date, and other relevant data.

Hands-free Microphone

This works best when the phone is placed on a hard, at surface. 5
Key Descriptions Feature Key Description
Allows for hands-free communication during calls. Mutes audio transmission locally during calls.

Directories

Sel Sel
Directories Directories Services
Sel Allows you to place and receive calls through an optionally conSel Sel Sel Sel Sel Del nected headset. Sel Sel Sel
Services Call Lists Services Directories Directories Directories Call Lists Conference Directories Directories Del Services Services Services Call Lists Directories Conference Transfer Services Services Services Call Lists Sel Sel Call Lists Lists Call Conference 1 Transfer Conference Menu Redial Call Lists Call Lists Conference Transfer Conference 4 Conference GHI Redial Redial Messages Transfer 7 Conference 7 Conference Transfer Del Transfer PQRS Sel Transfer Sel

60 # MNO OPER 9ABC DEF 9 WXYZ #

MNOOPER

Answering a Call

Using the Handset:

Pick up the handset.
Services Using Hands-Free Speakerphone Mode:
PressLists , or with the handset on hook press the Call line key with the active indicator, or the Answer 3 Buddy Status soft key. ABC DEF Sel

Using the Headset: GHI

My Status
Del 9 Press to answer the call through an 9 PQRS Directories optionally connected headset. TUV WXYZ Services
Sel Incoming calls may be ignored Messages by pressing the Reject soft key or Sel Do Not Disturb during ringing. Note that Do Not Disturb stays active Del when the call is dropped and will Hold remain so until toggled off. Del
0 In all cases, the active call will appear on the Menu OPER Services display showing call duration and destination. Call Lists
ABC 2 Buddy Status Call Hold and Resume 4 ABC 5 My Status 9 During a call, press or the Hold soft key. TheJKL 9 GHI 4indi- 5 My Status call will be placed on hold and this will be Redial GHI # 7 JKL cated on the display. Press the Resume soft7 or 8 key, 8 Redial PQRS TUV the line key to retrieve the call. PQRS 0 * TUV OPER * 0
Call Lists Buddy Status Disturb Do Not
3 DEF 3 DEF 6 MNO 6 MNO WXYZ 9 9
Menu Messages Messages Do Not Disturb Do Not Disturb

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example 2/3 shows that this is the second call out of three calls.
If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briey, the rst call on hold on that line key will be retrieved.

Microphone Mute

During a call, press. The key lights up to indicate that the other party (parties) cannot hear you.
To turn off Microphone Mute, press again.

Del Directories Del

Microphone Mute applies to all modes: Services Services handset, headset, and hands-free. You can still hear all other parties while Mute is Call Lists Call Lists enabled.
Buddy Status My Status Redial Buddy Status My Status Redial

Services Menu Call Lists

DEF ABC

MNO JKL

Messages Messag Buddy Status

JKL GHI MNO JKL

Do Not Disturb Do Not Dis My Status Redial Hold

PQRS WXYZ

Directories Directories Services Services
Menu Menu Messages Messages

ABCABC DEF DEF

33 General Key Use 1 ABC2 DEFDEF Conference Conference ABC
GHI GHI JKL JKL MNO MNO PQRS PQRS TUVTUV WXYZ WXYZ
Do Disturb Do NotNot Disturb
To navigate through menus and5 enter data, Transfer Transfer 5 to 66 GHI JKL MNO GHI JKL MNO these are useful tips: Sel Redial Redial 99 Sel WXYZ 1. Use and toPQRS TUV through lists. scrollTUV WXYZ PQRS Hold Hold In some lists the ** and # # keys 00 Sel Del OPER OPER can be used as Page Up and Page Down. Menu Del Sel 2. When menus Del have submenus, use Messages Sel and to move one level down or Menu Not Disturb oneDolevel back up. BC DEF Del Messages 3. Press Menu to exit from any KL 1 MNO 2 menu. Del Do Not Disturb 3 Menu Directories DEF 9 ABC DEF 4. Press Hold Messages to exit from any Directories Menu UV 6 Messages Services WXYZ directory. GHI 0 DEF # JKL MNO Messages Do Not Disturb Services 3 MNO Do Not Disturb Conference PER 9 Hold ABC DEF TUV3 WXYZ Do Not Disturb PQRS ABC DEF 5 Transfer 4 Call Lists 6 MNO 06 GHI JKL MNO *5 OPER # WXYZ Redial 9 MNO JKL Hold 9 Hold 7 Buddy Status Conferencing WXYZ Local PQRS TUVHold WXYZ Hold TUV WXYZ GHI 0 # * OPER conference with two other #0 # You can create aStatus 4 My parties using the phones local conferencing Directories GHI OPER PQRS feature. Redial
OPER OPER DEF MNO ABC DEF WXYZ GHI JKL MNO ABC DEF PQRS ABC TUV DEF WXYZ GHI JKL MNO JKL OPER MNO PQRS TUV WXYZ TUV WXYZ OPER OPER
Hold Hold 5. To enter text using the dialpad, press the number keys one or more times For example, for A press 2 and for C press 222. When in text entry mode the display title will show whether keys will generate numbers Sel (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.
PQRS ABC TUV DEF WXYZ 1. Place a call to the rst party. OPER 3 Services Do Not Disturb 2. Press Conference or the Confrnc soft ABC ABC 0 4. When the second party answers, DEF # key to create a new call (the active GHI JKL MNO OPER press Conference or the Confrnc soft key 6 ABC call is Transfer on hold). placed GHI JKL GHI JKL MNO again to join all parties in the con3. Dial the phone number of the sec5 Transfer PQRS TUV WXYZ ference, or press the Split soft key to 4 Redial 9 put the rst call on hold and keep JKL Hold GHI ond party or use the arrow keys 7 to PQRS TUV PQRS Redial access speed dial numbers, missed, TUV WXYZ OPER the second call as the active call. Hold placed and received call lists. From 0 # PQRS TUV Hold one of these lists press the Dial soft OPERA conference may be created at any time OPER between an active call and a call which is 0 key. OPER on hold (on the same line or another line) by pressing the Join soft key.

Do Not Disturb Ending the call on the conference MNO 6 originators phone will not end the MNO conference, the other Menu parties two WXYZ can9 Directoriesto talk.Messages Hold continue 9

Splitting a Conference

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.
Call Lists Conference Transferring a Call
1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed on hold). 2. Press the line key if set up for speed dial on the SoundPoint IP 600/601 and SoundPoint Expansion Module or dialDirectories the number to which you want to transfer the call.
6 can be done as soon as the ringback GHI sound isJKL heard MNOyou can wait or PQRS Sel until theTUV third WXYZ and party answersSel to them before completing the talk PQRS TUV WXYZ transfer.OPER Press the Split soft key to 0 put the rst call # hold and keep on OPER the second call as the active Del. call
3. Press Transfer or the Trnsfer soft key 4 GHI again to complete the transfer. This
Use the arrow keys to access speed Call Lists dial numbers, missed, placed, and 1 received call lists. From one of these Conference lists, press the Dial soft key.
Transfer may be cancelled during establishment by pressing the Cancel soft key. Menu The original call is resumed.
Messages 3 A blind transfer (without consulDEF
Do Not Disturb MNO tation) can also be supported by 6 the Blind soft key. pressing

Call Timer

Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.

Directories Services

Ending a Call
Press the EndCall soft key. OR
Services Replace the handset, or press if in Hands-free Mode, or if in Headset Directories Mode. Call Lists ABC Buddy Status
Conference Transfer Redial

4 Call Lists

and selectDEF Lists and Call ABC CallOPER Lists GHI JKL MNO Placed Calls to scroll through the DEF list. To redial another previously dialed numABC 0 # 6 My Status Services 1 MNO Sel OPER ber, press from the phones idle display, Buddy Status GHI JKL ABC DEF Sel and press again to place the call. PQRS TUV WXYZ
TUV PQRS Press Redial to dial the last call placed 7 Services 8 Buddy Status from your phone. PQRS TUV

WXYZ Press Directories

OR 9 9

Del Del

Menu Menu Messages Messages Do Not Disturb Do Not Disturb

My Status Redial

PQRS Buddy Status

TUV GHI OPER

WXYZ JKL

3 EF 3 6F

Call Forwarding
Calls may be forwarded to another extension as follows: Del 1. Press the Forward soft key from the phones idle display or press Menu and select Features and ABC DEF Forward at any time. 3 Messages 2. (Optional) If multiple lines are in ABC DEF JKL MNO use, select GHI which line to forward. 6 Do Not Disturb 4 3. Enter a number or5 URL to forward GHI MNO all future calls to.JKL PQRS TUV WXYZ 4. Press the Enable soft key to conrm PQRS WXYZ Call Forwarding. TUV Hold Idle display returns with a moving arrow 0 # OPER on the line label to conrm Call Forwarding enabled. To turn call forwarding off: Del 1. Press the Forward soft key from the phones idle display or press Menu and select Features and Forward. Messages 2. (Optional) If multiple lines are in use, select which line to disable. Do Not Disturb 3. Press the Disable soft key. Idle display returns and the line indicator now displays the regular icon.

Call Forwarding is not available on shared lines.

Volume Adjustment

Press the volume keys to adjust handset, headset, and hands-free speaker volume Del during a call. Pressing these keys in idle state adjusts the ringer volume.
To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Hands-free volume settings will be maintained across calls.
Press Do Not Disturb to prevent the phone from Del ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on. Hold Calls received while Do Not Disturb is enabled are logged in the Missed Calls list. Messages To turn off Do Not Disturb, press Do Not Disturb again.
(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ashing X beside the line indicator on the display.

Conference

Time and Date Forward
Time and Date is clearly displayed on the Transfer SoundPoint IP 600/601 SIP phone. If the ABC DEF phone cannot obtain a time and date from 3 Call Lists the server, the display will ash.ABC Contact DEF GHI JKL MNO yourDial system administrator4 either time or if Speed Conference date is incorrect. Users have control over GHI JKL MNO WXYZ PQRS the format of the display and canTUV Redial Forward 7 8turn it8 you 9 off. Select options whichPQRS right forWXYZ are TUV OPER Transfer as follows:
1. Press Menu. Sel 2. Select Settings followed by Basic, Voice Mail Preferences, Time & Date. 3. Select Do Not Disturb from Clock Date, Clock Time, Del Clock Order or Enable / Disable. 4. Scroll through the options via the up and down arrow keys. Hold 5. Press Select to conrm and Menu to return directly to the idle display. ABC DEF

Voice Mail

Speed Headset MemoryDial Mode Redial As an option, the headset can be permaDel nently enabled. This is especially useful for regular headset users. To do this:

WXYZ DEF DEF

1. Press Menu. 2. Select Settings followed by Basic, Voice Mail Preferences, Headset Memory. Del 3. Use the upDisturbdown arrows and Select Do Not or soft key to enable Headset Memory Mode. 4. Press Menu to return to the main Hold menu.
Voice Mail Sel Do Not Disturb
TUV WXYZ PQRS Subsequent calls to or from this phone 9 Hold 9 using the headset will cause the headset PQRS TUV WXYZ key to OPER ash. Pressing the line keys or the 0 # Answer soft key to receive a call will now OPER connect to the users headset automatically.
Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.

Display Contrast

To adjust the contrast on the display to a Hold comfortable level:
Menu 1. Press. Select Settings followed by Basic, Contrast. Messages 2. Pressing the Up or Down soft keys or volume keys will increase or ABC DEF Do the display contrast.3 decreaseNot Disturb 1 2

3 Call Lists

3. Press the Ok or Cancel soft keys to accept or reject changes. 4. Press Menu or the Exit soft key to return to the idle display.

6 Buddy Status

NO XYZMy Status

XYZ Redial

Hold GHI

Ring Type

Many ring types are available including a Silent Ring. Users can select different rings to distinguish between lines or to have Del a different ring from their neighbors phone.
If Silent Ring is selected, incoming Sel calls can only be answered by pressing the Answer soft key.
To change the incoming ring:
1. Press Menu. Select Settings followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are used, Call Lists rst select which line to change.DEF ABC 3. Using Do Notarrow keys, highlight the the Disturb 1 Buddy Status ABC desired ring type. Press the PlayDEF soft GHI JKL MNO 6 My Status key to hear the selected ring type.
4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display.
See also Distinctive Ringing / Call Do Not Disturb Treatment.
* 0 # A local list of calls missed, received, and
placed is maintained by the phone (up to 100 for each).
For additional choices, press More followed by: 4. Info to view information about the Del call. 5. Save to store the contact to the Contact Directory. 6. Clear to delete the call from the list. Menu Press More and Exit soft keys to return to DEF Messages the idle display. 3
Press Directories followed by Call Lists and Missed, Received, or Placed Calls as Services desired. Call information will be displayed. From this screen: 1. Choose Edit to amend the dial stringABC before dialing. Buddy Status ABC 2. Choose Dial to return the call. GHI JKL 3. Choose Exit to return to the previous My Status menu. GHI JKL
To quickly view respective call lists PQRS TUV from the idle display: OPER
Sel for Placed Calls. Press WXYZ Sel Press Sel for Received Calls. Press # for Missed Calls. Del Del

Menu Menu Messages Menu

Directories Services Contact Directory Services

Directories Directories

Services 1 Conference In addition to a directoryABC missed, 3 Users can add, delete, edit, dial, or search 1 of1 2DEF Do Not Disturb Conference Conference placed, or received calls, 5 ABC6 ABCDEF can the phone DEF for any Do Not Disturb in this list through just a contact Transfer 4 GHI 4 JKL 4 5MNOmore Transfer few key strokes. store a local directory of 500 or 5 Transfer MNO Redial 7 GHI8 GHIJKL9 JKL MNO Hold 9 contacts*. Redial Redial PQRS 7 TUV 8WXYZ 9 Hold 7TUV 8WXYZ 9 Hold Hold PQRS PQRS # 0*Limit TUV WXYZ on server conguration. Hold * OPER 0 depends Hold * Contact your#system administrator for *OPER 0 #

Example: To change a Speed Dial key assignment:
Del OR press and hold a line key which 1. Press Directories and select Contact is unassigned. A new empty entry in Directory. Highlight an existing the directory will automatically be Services directory entry and press Edit, opened allowing contact information Menu OR press and hold a line key which Sel to be added. Call Lists already has a speed dial number ABC DEF 2. If a speed dial index already exists, Messages assigned to it. That contact in the delete it by pressing the the Del 3 Sel Buddy Status directory will automatically be ABC keys. DEF Do Not Disturb Menu displayed. GHI Directories JKL MNO
Services Conference Transfer

PQRS Redial

WXYZ GHI
3. If desired, enter a new speed dial index. For example, enter speed dial index as 1. This assigns the entry to the rst available line key on the display, OR when editing the contact, press and hold an unassigned line key. This will automatically assign the speed dial index which is required to assign that line key as a speed dial for the contact. A conrmation beep is heard when this happens. On a default conguration of the phone, there could be up to ve line keys available for speed dial.
4. Press Save to conrm or Cancel to abandon the change then press Exit to return to the idle display. Idle display could now be as shown:
To dial a number assigned to a9Line Key, 9 simply press the line key directly opposite * 0 # the number on the display.
To quickly view a complete list of assigned speed dial entries, press. Dial directly from a selected number.

Multiple Lines

SoundPoint IP 600/601 SIP can support Messages up to six lines. Lines can be congured for 3 Do Not Disturb privateABC shared lines. or DEF
Typically, the top-most line key is reserved for 4 GHI JKL the principleMNO directory number of the phone. 9 Depending on how your phone isHold gured, con 9 PQRS TUV WXYZ the display could resemble one of the displays # shown:0 *
GHI JKL MNO PQRS TUV WXYZ OPER

Multiple Keys Per Line

Each line on the phone can be congured to have more than one line key associated with it. If this is the case, the display could look like this: Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed.
Multiple Call Appearances
Each line on the phone can be congured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second gure shows an incoming call from John Brown. To answer Sel this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the display with Del these options:

Menu 1. Answer the incoming call. 2. RejectMessagesincoming call. the 3. ForwardDisturb incoming call to another extenthe Do Not sion. Answering the incoming call places the original call on Hold and refreshes the soft key labels as Hold indicated (third gure). If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. For example 2/3 indicates that the highlighted call is the second one out of a total of three.
Services Conference Transfer Redial

Hold Sel

OPER Del
In the example case illustrated, another outbound call can be placed on the same rst line. Press Hold during the rst call and press NewCall to obtain dial tone and a new call appearance for a second call.

Shared Lines

The phone supports shared lines**. A shared line is indicated by a different line icon. In the gure, the rst line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. If a shared line is in use on one of the phones, it cannot be used on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely. Calls on shared lines can be transferred, put on hold, or added to a conference.
1 Do Not Shared lines are an ABC DEF feature con- Disturb optional gured on the server and may not be sup6 Transfer GHI JKL MNO ported on your particular system. Contact Redial 9 Hold 9 PQRS TUV WXYZ nd out. your system administrator to Hold
GHI JKL MNO PQRS TUV WXYZ
Received messages will be indicated by a Sel ashing Message Waiting Indicator LED on the front of the phone and optionally a visual notication on the display. Individual line indicators reect voice or Del text messages left on that line (useful if multiple lines are in use). To listen to voice messages: 1. Press Messages. 2. Select Message Center*,. Do Not If multiple lines are in 3. (Optional) Disturb use, select from which line messages are to be retrieved. 4. Display indicates number of mesHold sages and their importance. Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the ashing LED without listening to messages. 5. Follow voice prompts to listen to messages.
A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.
Voice Mail is an optional feature congured on the server and may not be supported on your particular system. Contact your system administrator to nd out.
Screen options may vary with serverbased application. Voice Mail can be accessed with a single key press. Contact your system administrator to congure this option.
Distinctive Ringing / Call Treatment

Busy Lamp Field

The Busy Lamp Field (BLF) feature allows monitoring of the hook status and remote party information of users through the busy lamp elds and displays on an attendant console phone. Note: This feature is not supported if your phone is congured to work with Microsoft Ofce Live Communications Server.

Troubleshooting

No Dial-Tone Verify power is correctly applied to the SoundPoint IP 600/601 SIP phone: Check that the display is illuminated. Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). Verify if dial tone is present on any other audio paths: Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. If dial tone exists on one of these, connect a different handset or headset to isolate the problem.
No Display, Incorrect Display, or Bad Contrast Verify power is correctly applied to the SoundPoint IP 600/601 SIP phone: As No Dial-Tone above. Verify contrast adjustment: Follow the instructions in this User Guide to readjust the contrast to a darker level. Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). Verify successful outbound or inbound calling: Place a call to the phone under investigation - check that the display indicates incoming call information. Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.
No Ringing Verify incoming ring setting and volume levels: Adjust the ringing level from the front panel using the volume up/down keys. Check that ring type selection is not Silent Ring. No Audio on Headset Verify correct connections: Ensure the headset is plugged into the jack marked Headset at the rear of the phone. Ensure the headset amplier (if present) is turned on and/or the volume is correctly adjusted. Ensure that headset is compatible with the phone. Verify successful outbound or inbound calling: As No Display above. Check same status of handset, headset (if connected) and through the hands-free speakerphone.

No Response from Feature Key Presses Verify phone is in active state:
Directories Make a call to the phone to check for inbound call display and ringServices ing as normal. If successful, try to 3 pressConference feature keys within the call to DEF ABC access Directory or Buddy Status for 6 Transfer GHI JKL MNO example.

PQRS Hold

Press Menu followed by System Status and Server Status to conrm Messages line is actively registered to the server.Do Not Disturb Reboot the phone to attempt re-registration to the server.

Sel Hold

Display shows Network Link is Down * 0 # Verify LAN cable is properly connected:
Directories Check termination at the switch or hub (furthest end of the cable from Services the phone). 3 Conference Check that the switch or hub is operaABC DEF tional (ashing link/status lights) or 5 Transfer GHI JKL contact your System Administrator. MNO
Press Menu followed by System Status and Network Status. Scroll Messages down to verify LAN port is Active. Do Not Disturb Reboot the phone to attempt reconnection to the network.
0 * OPER Safety and Compliance

Part 15 Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help.

Modications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modications not expressly approved by Polycom, Inc. could void the users authority to operate the equipment.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules. LInstallation doit tre excute conformment tous les rglements nationaux applicable au lage lectrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise lectrique laquelle lappareil est branch doit tre installe prs de lquipement et doit toujours tre facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundPoint IP 600/601 SIP has been marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (Customer) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycoms sole obligation under this express warranty shall be, at Polycoms option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to the Customer, at Polycoms expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to the Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: Failure to follow Polycoms installation, operation, or maintenance instructions. Unauthorized product modication or alteration.
Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customers control; or Acts of third parties, acts of God, accident, re, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERS SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu31
sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.

Polycom SoundPoint IP 601
The ultimate VoIP telephone
Benefits Proven Polycom is a leading independent supplier of standards-based VoIP telephones that are fully interoperable with leading call server solutions Outstanding voice quality Incorporates Polycom's legendary Acoustic Clarity Technology, validated by 13 years of market leadership in voice conferencing Advanced SIP functionality1, 2 Multiple call- and flexible line appearances, three-way local conferencing, custom ring tones HTTPS secure provisioning, support of signed software executables Presence, instant messaging, buddy lists Ease of use 18 dedicated feature keys, four context-sensitive soft keys, 320 x 160 pixel grayscale graphical LCD Expandability Supports up to three SoundPoint IP Expansion Modules Choice of powering options Autosensing, built-in Power over Ethernet circuitry supports IEEE 802.3af and Cisco Inline Power3 standards. External power adapter included
The SoundPoint IP 601 delivers unsurpassed voice quality, an advanced feature set, and the expandability to support up to three SoundPoint IP Expansion Modules
The SoundPoint IP 601 based on the award-winning SoundPoint IP 600 is your best choice for a standards-based Voice over IP telephone. Ideal for users requiring multiple lines and advanced features, the SoundPoint IP 601 delivers both traditional telephone capabilities and new, converged applications to your business desktop. Enhanced productivity The SoundPoint IP 601 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. Its intuitive user interface offers dedicated, single-button access to common telephony features. The high-resolution display supplies content for call information, multiple languages, directory access, system status, and future applications. The SoundPoint IP 601 supports advanced functionality, including multiple call- and flexible line appearances, HTTPS secure provisioning, instant messaging, presence, custom ring tones, and three-way local conferencing. When equipped with up to three SoundPoint IP Expansion Modules, the SoundPoint IP 601 delivers the advanced call handling capabilities of a high-performance attendant console. Designed to improve productivity of telephone attendants executive assistants, receptionists, and secretaries the attendant console allows effective and efficient management and monitoring of a high volume of simultaneous calls. The SoundPoint IP 601 is easy to install and set up, as it is equipped with a two-port Ethernet switch, built-in auto-sensing Power over Ethernet circuitry, and can be centrally configured from a network-connected server. The SoundPoint IP 601 offers investment protection because it is software upgradeable in the field. The advanced IP handset for accessing the power of Polycom's unified collaborative communications solutions With the greatest breadth and depth of integrated video, voice, and Web solutions, only Polycom delivers the ultimate communications experience. Our market-leading conferencing and collaboration technologies, supported by world-class service, enable people and organizations to maximize their effectiveness and productivity. Add to that the most experience and proven best-practices in the industry, and it's clear why Polycom has become the smart choice for organizations seeking a strategic advantage in a real-time world.

Polycom SoundPoint IP 601 Specifications
Lines (Direct Numbers) Up to 6 lines (SoundPoint IP 601 alone) Up to 12 lines (SoundPoint IP 601 with Expansion Module) Protocol Support IETF SIP (RFC 3261 and companion RFCs) Display 320 x 160 pixel grayscale graphical LCD Feature Keys 18 dedicated keys - 6 illuminated line keys - 8 feature keys - Illuminated mute key - Illuminated headset and hands-free speaker phone keys - Dedicated hold key 4 context-sensitive soft keys 6 display/menu navigation keys Power Built-in, auto-sensing Power over Ethernet with support for IEEE 802. 3af and Cisco Inline Power3 External AC adapter (included; 24V DC @ 500mA min.) SoundPoint IP Expansion Module Support Supports up to three SoundPoint IP Expansion Modules Headset and Hearing Aid Compatibility Amplified headsets with an RJ-9 jack are recommended Hearing aid compatible and compliant to ADA requirements of Section 508 recommendation Audio Features Full-duplex hands-free speakerphone featuring the Polycom Acoustic Clarity Technology - Type 1 compliant with IEEE 1329 full duplex standards Individual volume settings with visual feedback for each audio path Support for G.711 /A and G.729A (Annex B) codecs Voice activity detection Comfort noise fill DTMF tone generation / DTMF event RTP payload Low-delay audio packet transmission Adaptive jitter buffers Packet loss concealment Acoustic echo cancellation Background noise suppression Call Handling Features Distinctive incoming call treatment / call waiting Call timer Call transfer, hold, divert (forward), pickup Called, calling, connected party identification/ information Local three-way conferencing One-touch speed dial, redial Call waiting Remote missed call notification Last call return Intercom Automatic off-hook call placement Do not disturb function
User Interface Local feature-rich GUI Time and date display Shared call appearance, bridged line appearance (Key System emulation) Multiple call appearances Flexible line appearance (requires SIP 1.5.x or later) User configurable contact directory and call history (missed, placed, and received) Customizable call progress tones Wave file support for call progress tones Presence and Instant Messaging Presence: buddy list, my status, watched and blocked lists (MS RTC / Windows Messenger compatible) Instant messaging (MS RTC / Windows Messenger compatible) Unicode UTF-8 character support. Multilingual user interface encompassing Chinese, Danish, Dutch, English (Canada / US / UK), French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish Network and Provisioning Dual 10/100 Mbps switched Ethernet ports Manual or dynamic host configuration protocol (DHCP) network setup Time and date synchronization using SNTP FTP / TFTP / HTTP / HTTPS server-based central provisioning for mass deployments URL syntax for boot server address (requires BootROM 3.0.x +) Web portal for individual unit configuration Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS NAT support static RTCP support (RFC 1889) Event logging Local digit map Hardware diagnostics Status and statistics quer Advanced Server Features Message waiting indication Multiple registrations Server redundancy Emergency proxy routing

Operating Temperature +10 to 40 degrees C (+50 to 104 degrees F) Relative Humidity 20% to 85%, noncondensing Storage Temperature -40 to +70 degrees C (-40 to +160 degrees F) SoundPoint IP 600 Comes With: SoundPoint IP 601 base unit Handset with handset cord Base stand Network (LAN) cable Power adapter Quick Start Guide Product registration card Windowed keycaps and blank label sheet
Size 10.5 in x 6 in x 7.5 in x 1.75 in (26.5 cm x 15 cm x 19 cm x 4.5 cm) (W x H x D x T) Weight Shipping: 2.75 lb (1.26 kg) Part Numbers / UPC Codes 2200-11631-001 / 2701 for NA, TWN 2200-11631-002 / 2718 for Japan 2200-11631-012 / 2725 for AU, NZ 2200-11631-015 / 2732 for ROA, UK 2200-11631-016 / 2794 for Korea 2200-11631-022 / 2787 for China 2200-11631-119 / 2749 for Switzerland 2200-11631-122 / 2763 for ROE
Unit Box Dimensions / Weight 12.5 in x 13.25 in x 3.5in 2,210g (NA, TWN, JPN); 2,279g (AU, NZ); 2,205g (all others) Master Carton Quantity Five Country of Origin Thailand Warranty 1 year
Security Digest authentication HTTPS secure provisioning (requires SIP 1.5.x +) Support for signed software executables (requires BootROM 3.0.x +) Approvals FCC Part 15 (CFR 47) Class B ICES-003 Class B EN55022 Class B CISPR22 Class B AS/NZS 3548 Class B VCCI Class B EN55024 Class B EN61000-3-2; EN61000-3-3; EN-61000-6-1 Safety UL 60950 CE Mark CAN/CSA-C22.2 No. 60950 EN 60950 IEC 60950 AS/NZS 3260
SoundPoint IP 601 will only run on SIP version 1.6.2 or higher. 2 Most of these features and functionality must be supported by the call server. 3 Cisco Inline Power can be used only to power the SoundPoint IP 601 without an Expansion Module attached to it. IEEE 802.3af PoE or an AC adapter should be used to power the SoundPoint IP 601 with one or more Expansion Modules.
2005 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Specifications subject to change without notice.

Polycom Headquarters:

www.polycom.com
4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only. For North America, Latin America and Caribbean (T) +1.925.924.6000, (F) +1.925.924.Bath Road, Slough, Berkshire SL1 4DX, (T) +44 (0)1753 723000, (F) +44 (0)Polycom Hong Kong Ltd., Rm 1101 MassMutual Tower, 38 Gloucester Road, Wanchai, Hong Kong, (T) +852.2861.3113, (F)+852.2866.8028
Part No. 3726-17368-001 Rev. 9/05
Polycom EMEA: Polycom Asia Pacific: