Software tokens........246 About PGP keys........246 About security self-tests.......247 Verify security software.......247 Security troubleshooting........247 Third-party application control.......249 About permissions for third-party applications......249 Reset connection permissions for third-party applications......249 About direct Internet connections for third-party applications.....249 Set up a direct Internet connection for a third-party application.....249 Set permissions for a third-party application......249 Connection permissions for third-party applications......250 Interaction permissions for third-party applications......250 Data permissions for third-party applications......251 BrickBreaker........253 About BrickBreaker.......253 BrickBreaker capsules........253 BrickBreaker scoring.......254 Play BrickBreaker........254 Adjust the volume.......23 Set the paddle speed.......254 Submit a score to the BrickBreaker high score web site.....255 Check the high scores on the BrickBreaker web site......255 Service books.......257 About service books.......257 Accept a service book........257 Delete a service book.......257 Troubleshooting.......259 BlackBerry basics troubleshooting.......13 Phone troubleshooting.......37 Voice dialing troubleshooting.......43 Camera troubleshooting.......47 Media troubleshooting.......62 Message troubleshooting.......90 Typing troubleshooting.......101 Attachment troubleshooting......113 Synchronization troubleshooting.......118 Browser troubleshooting.......136
Application troubleshooting......139 Maps troubleshooting........146 Contact troubleshooting.......158 Calendar troubleshooting.......167 Bluetooth technology troubleshooting......188 Date and time troubleshooting.......191 Notification profile troubleshooting.......198 Display troubleshooting.......209 Language troubleshooting.......213 Wireless network coverage troubleshooting......218 Security troubleshooting........247 Diagnostic reports.......272 Glossary........275 Legal notice.......279

BlackBerry basics

About typing input methods
You can type on your BlackBerry device using the SureType input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to key twice, the key once, and the key twice. type run, you would press the SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields.

Switch applications during a song
1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing.

Record a voice note

1. 2. 3. 4. In the media application, click Voice Notes. Click Record. Click the record icon. Perform any of the following actions: To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon.

Amplify the volume

You can amplify the volume for songs, ring tones, and videos. 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Audio Boost field to On. Press the Menu key. Click Save.
Improve sound quality for media files
You can only improve sound quality when you use stereo headphones with your BlackBerry device. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Equalizer field.
Keep backlighting on when you play a video
1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Turn Off Auto Backlighting field to No. Press the Menu key. Click Save.

Managing media files

Playlists

About playlists

You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of playlists.
Create a standard playlist
1. In the media application, click Music. 2. Click Playlists.
3. 4. 5. 6. 7. 8. 9. 10. 11.
Click New Playlist. Click Standard Playlist. Type a name for the playlist. Press the Menu key. Click Add Songs. Click a song. To add more songs, repeat steps 6 to 8. Press the Menu key. Click Save.
Create an automatic playlist
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the media application, click Music. Click Playlists. Click New Playlist. Click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) beside Artists, Albums, or Genres. Click an artist, album, or genre. To add more criteria, repeat steps 6 and 7. Press the Menu key. Click Save.
Change an automatic playlist
1. 2. 3. 4. In the media application, click Music. Click Playlists. Click an automatic playlist. Perform any of the following actions: To add an artist, album, or genre, click the plus sign (+) beside Artists, Albums, or Genres. Click an artist, album, or genre. To delete an artist, album, or genre, click the corresponding minus sign (-). 5. Press the Menu key. 6. Click Save.
Add a song to a standard playlist
1. In the media application, click Music. 2. Click a category. 3. Highlight a song, artist, album, or genre.

1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save.

Block MMS messages

1. 2. 3. 4. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Press the Menu key. Click Save.

Message list options

Turn off the prompt that appears when you mark messages as opened
1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Confirm Mark Prior Opened field to No. Press the Menu key. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key. 2. Click Options.

3. 4. 5. 6.

Click General Options. Set the Keep Messages field. Press the Menu key. Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list.
Use color to differentiate work messages from other messages
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server. 1. In the device options, click Security Options. 2. Click General Settings. 3. Perform any of the following actions: To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the background color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: To view more of the subject line, change the Display Message Header On field to 2 lines. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling. 1. 2. 3. 4. In the device options, click Spell Check. Select or clear the check box beside one or more options. Press the Menu key. Click Save.
Add a word to the custom dictionary
1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Press the Menu key. Click New. Type a word or letter combination. Click the trackball.
Change a word in the custom dictionary
1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Edit. Change the word.

7. Click the trackball.

Delete a word from the custom dictionary
1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete.

Custom dictionary

About the custom dictionary
If you type a word or letter combination that your BlackBerry device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary. Your device deletes words from the custom dictionary if you do not use them.
Add a custom dictionary item
1. In the device options, click Custom Dictionary. 2. 3. 4. 5. 6. Press the Menu key. Click New. Type a word or letter combination. Click the trackball. Click Save.
Change a custom dictionary item
1. 2. 3. 4. 5. In the device options, click Custom Dictionary. Click a custom dictionary item. Change the custom dictionary item. Click the trackball twice. Click Save.
Delete custom dictionary items
1. In the device options, click Custom Dictionary. 2. Perform one of the following actions:
To delete one custom dictionary item, highlight an item. Press the Menu key. Click Delete. To delete all custom dictionary items, press the Menu key. Click Clear Custom Dictionary.
Stop adding items to the custom dictionary automatically
1. 2. 3. 4. 5. 6. In the device options, click Language. Click Input Options. Clear the Auto Word Learning check box. Change the Learn Words From Email Messages field to Off. Press the Menu key. Click Save.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the Use Address Book as Data Source field to Off. Press the Menu key. Click Save.

WTLS options

Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for.
Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.

Browser push

About browser push
Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.

Upgrade the BlackBerry Device Software
You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Wireless Upgrade icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times.
Return to the previous version of the BlackBerry Device Software
You can only return to the previous version of the BlackBerry Device Software within 30 days of upgrading the software. 1. 2. 3. 4. In the device options, click Advanced Options. Click Wireless Upgrade. Click Previous upgrade succeeded. Click Downgrade.
Delete the previous version of the BlackBerry Device Software
If you upgrade your BlackBerry Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Wireless Upgrade. Click Previous upgrade succeeded. Press the Menu key. Click Delete Downgrade Data.
Application troubleshooting
I cannot add applications
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add the application.
My device does not have enough available memory to upgrade the BlackBerry Device Software
Try performing the following actions: Delete media files, display languages, or third-party applications that you do not use. Transfer media files that you have stored in the BlackBerry device memory to a media card.

Map basics

Get directions
1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: To specify your current location if your BlackBerry device is paired with a Bluetooth enabled GPS receiver, click Where I Am. To specify a new location, click Enter An Address. To specify a saved location, click From Favorites. To specify a location for a contact, click From Address Book. To specify a recently viewed location for a contact, click the location. 4. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions.
View directions as a route on a map

GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions: If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window.
If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

Contacts

Contact basics

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Press the Menu key. Click Save. key.
Add a contact from a message, call log, or web page
1. 2. 3. 4. 5. 6. In a message, a call log, or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
Name a custom address book field
If you change the name of a custom address book field, it changes for all contacts. 1. 2. 3. 4. When adding or changing a contact, click the User1, User2, User3, or User4 field. Click Change Field Name. Type a name for the custom address book field. Press the Enter key.
You can synchronize custom address book fields on your BlackBerry device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
Add a pause or a wait to a phone number
1. 2. 3. 4. 5. After typing the main part of a phone number in a phone number field, press the Menu key. Click Add Pause or Add Wait. Type the additional numbers. Press the Menu key. Click Save.

View a contact

In the address book, click a contact.

Change a contact

1. In the address book, highlight a contact. 2. 3. 4. 5. 6. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save.

Delete a contact

1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete.
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key. 2. Click Lookup. 3. Type part or all of a contact name. 4. Click the trackball.
1. In the address lookup results, highlight a contact. 2. Press the Menu key.

1. 2. 3. 4. 5. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the LED Connection Indicator field to Off. Press the Menu key.
6. Click Save. To turn on Bluetooth connection notification again, change the LED Connection Indicator field to On.
Turn on wireless coverage notification
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it.
Set custom notification for calls or messages from a specific contact
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the notification profile list, click Advanced. Press the Menu key. Click New Exception. In the Exception field, type a name for the notification profile exception. In the From field, press the Menu key. Click Add Name. Click a contact. To add another contact, repeat steps 5 to 7. In the Use Profile field, change the notification profile that the exception is based on. Change the Custom Ring Tone field. Press the Menu key. Click Save.
Change the order of notification profile exceptions
1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball.
Change a notification profile exception

Verify that your wireless service plan includes this service. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Delete. Press the Menu key. Click Save.

Turn off data service

Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. In the device options, click Mobile Network. 2. Perform one of the following actions: To turn off data service, change the Data Services field to Off. To turn off data service when roaming, change the Data Services field to Off When Roaming.

About roaming

In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider.
Switch wireless networks manually
Verify that your wireless service provider has set up your SIM card for this service. Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel. 1. 2. 3. 4. 5. 6. 7. In the device options, click Mobile Network. Change the Network Selection Mode field to Manual. Click Scan for Available Networks. Click a wireless network. Click Select Network. Press the Menu key. Click Save.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.

To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. Store media files on a media card. Reduce the maximum amount of device memory available for all media files. Reduce the minimum amount of device memory available for pictures. If you take a picture, verify that the picture quality is set to Normal. Reduce the picture quality in the browser.

SIM card

Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. 2. 3. 4. In the address book, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book.
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list.

About SIM card security

You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Protect your SIM card with a PIN code
Verify that your wireless service provider has provided you with a SIM card PIN code. 1. 2. 3. 4. 5. 6. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Enable Security. Type your SIM card PIN code. Click the trackball.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. For more information, contact your wireless service provider.
Change the SIM card PIN code
Verify that you have turned on SIM card PIN code security. 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Change PIN2 Code.

Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
Add a password to the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click New. Type the password information. Click the trackball. Click Save.
Generate a random password
1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Press the Menu key. Click Random Password. Type the password information. Click the trackball. Click Save.
Set criteria for randomly generated passwords
1. In the password keeper, press the Menu key. 2. Click Options.
3. Set the random password fields. 4. Press the Menu key. 5. Click Save.
View a password in the password keeper
In the password keeper, click a password.
Change a password in the password keeper
1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Open. Change the password information. Click the trackball. Click Save.
Hide passwords in the password keeper
1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Show Password field to No. Press the Menu key. Click Save.
To show passwords in the password keeper again, set the Show Password field to Yes.
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. 3. 4. 5. 6. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save.
Delete a password from the password keeper
1. In the password keeper, highlight a password. 2. Press the Menu key.

3. Click Delete.

Change the password keeper password
1. In the password keeper, press the Menu key. 2. Click Change Password.

Copy a password

1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.

Prerequisites: Smart password entry
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that two-factor authentication is turned on.
Turn off smart password entry
You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields. 1. In the device options, click Security Options.
Click General Settings. Set the Smart Password Entry field to Disabled. Press the Menu key. Click Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field.
Prerequisites: Authentication certificates
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices. Verify that you have set a device password. Verify that two-factor authentication is turned on. Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Authentication Certificate field. Press the Menu key. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Certificate Status Check field. Press the Menu key. Click Save.
If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Store the pass phrase for your smart card in the device memory
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the PIN Caching field to Enabled. Press the Menu key. Click Save.
Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password.
Turn off notification for smart card connections
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the LED Session Indicator field to Disabled. Press the Menu key. Click Save.

To turn on notification for smart card connections, change the LED Session Indicator field to Enabled.

Software tokens

About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Change the PIN for a software token on your device
1. 2. 3. 4. In the device options, click Security Options. Click Software Tokens. Click a software token. Click Specify PIN.

About PGP keys

You can use PGP keys if you install the PGP Support Package for BlackBerry devices. For more information, see the user guide supplement for the PGP Support Package for BlackBerry devices.
About security self-tests
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry device. The tests should run automatically when your device restarts.

Verify security software

1. In the device options, click Security Options. 2. Click General Settings. 3. Press the Menu key. 4. Click Verify Security Software.

Security troubleshooting

I cannot download a certificate
If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server, try switching to the default connection type.
I cannot unlock my device using my smart card
Try performing the following actions: Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
My device prompts me to make an emergency call when I type a password
If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key.