Recommended paper.. 2-4 Paper capacity of the paper tray.. 2-5 Paper specifications for the paper tray. 2-5 Paper capacity of the output paper support. 2-6 Printable area... 2-7 How to load paper and envelopes.. 2-8 To load paper or other media.. 2-8 To load glossy paper... 2-9 To load envelopes.. 2-9
On-screen programming... 3-1 User-friendly programming.. 3-1 Menu table... 3-1 Memory storage... 3-1 Navigation keys... 3-2 Getting started... 4-1 Initial Setup... 4-1 Setting the Date and Time.. 4-1 Setting the Station ID.. 4-2 Entering text... 4-3 Inserting spaces... 4-3 Making corrections.. 4-3 Repeating letters.. 4-3 Special characters and symbols.. 4-4 Setting Tone and Pulse dialing mode.. 4-4 General Setup.. 4-5 Setting the Mode Timer... 4-5 Setting the Paper Type.. 4-5 Setting the Paper Size (MFC-3420C only).. 4-6 Setting the Paper Size (MFC-3820CN only).. 4-6 Setting the Ring Volume.. 4-7 Setting the Beeper Volume... 4-7 Setting the Speaker Volume.. 4-8 Turning on Automatic Daylight Savings Time. 4-8 On/Off Setting... 4-9 Setup Receive... 5-1 Basic receiving operations.. 5-1 Choosing the Receive Mode.. 5-1 To select or change your Receive Mode. 5-2 Setting the Ring Delay.. 5-2 Setting the F/T Ring Time (Fax/Tel mode only).. 5-3 Easy Receive... 5-4
Printing a reduced incoming fax (Auto Reduction).. 5-5 Printing a fax from the memory.. 5-5 Advanced receiving operations.. 5-6 Operation from extension telephones.. 5-6 For Fax/Tel mode only.. 5-6 Using a cordless external handset.. 5-7 Changing the remote codes.. 5-7 Polling... 5-8 Setting up Polling Receive.. 5-8 Setting up Sequential Polling Receive. 5-8 Telephone services... 5-9 Distinctive Ring... 5-9 What does your telephone companys Distinctive Ring do?.. 5-9 What does Brothers Distinctive Ring do?. 5-9 Do you have Voice Mail?.. 5-10 Before you choose the ring pattern to register.. 5-10 Registering the Distinctive Ring pattern. 5-11 Turning off the Distinctive Ring.. 5-11 Caller ID... 5-12 Viewing Caller ID List.. 5-13 Printing Caller ID List.. 5-13
Setup Send... 6-1 How to fax... 6-1 Enter Fax mode... 6-1 How to dial.. 6-1 Manual dialing.. 6-1 Speed-Dialing... 6-2 Search.. 6-2 Faxing from the automatic document feeder (ADF). 6-3 Faxing from the ADF... 6-3 Faxing from the scanner glass.. 6-3 Out of Memory message.. 6-4 Automatic transmission.. 6-4 This is the easiest way to send a fax.. 6-4 Manual transmission.. 6-5 Basic sending operations.. 6-6 Sending faxes using multiple settings. 6-6 Contrast... 6-6 Fax Resolution.. 6-7 Manual and automatic fax Redial. 6-8 Color fax transmission.. 6-8

Dual Access (Not available for color faxes). 6-9 Real Time Transmission.. 6-9 Checking job status.. 6-10 Canceling a job while scanning, dialing and sending the original... 6-11 Canceling a scheduled job.. 6-11 Advanced sending operations.. 6-12 Broadcasting (Not available for color faxes). 6-12 Overseas Mode...6-13 Delayed Fax (Not available for color faxes). 6-14 Setting up Polled Transmit (Not available for color faxes). 6-15 Delayed Batch Transmission (Not available for color faxes). 6-16
Quick-Dial numbers and dialing options.. 7-1 Storing numbers for easy dialing.. 7-1 Storing Speed-Dial numbers.. 7-1 Changing Speed-Dial numbers.. 7-2 Setting up Groups for Broadcasting.. 7-3 Dialing options... 7-5 Access codes and credit card numbers.. 7-5 Pause... 7-6 Fax Redial.. 7-6 Tone or Pulse.. 7-6 Remote Fax Options.. 8-1 Fax Forwarding/Paging... 8-1 Programming a Fax Forwarding number.. 8-1 Programming your pager number. 8-2 Setting Fax Storage... 8-3 Backup Print... 8-3 This is a safety feature in case the power goes off so you wont lose your messages.. 8-3 Setting your Remote Access Code.. 8-4 Remote Retrieval.. 8-5 Using your Remote Access Code. 8-5 Remote commands... 8-6 Retrieving fax messages.. 8-7 Changing your Fax Forwarding number. 8-7
Printing reports... 9-1 MFC settings and activity.. 9-1 Customizing the Transmission Verification Report.. 9-1 Setting the Journal Period.. 9-2 Printing reports... 9-3 To print a report.. 9-3 Making copies... 10-1 Using the MFC as a copier.. 10-1 Enter Copy mode.. 10-1 Making a single copy.. 10-2 Making multiple copies.. 10-2 Out of Memory message.. 10-2 Using the Copy keys (Temporary settings).. 10-3 Enlarge/Reduce... 10-4 Quality... 10-5 Options... 10-6 Paper Type... 10-7 Paper Size.. 10-8 Brightness.. 10-8 Contrast... 10-9 Sorting copies using the ADF.. 10-9 N in 1 copy (Page Layout).. 10-10 Changing the default copy settings.. 10-13 Copy Quality... 10-13 Brightness... 10-13 Contrast... 10-13 Color Adjustment.. 10-14 Legal limitations.. 10-15 Walk-Up PhotoCapture Center (MFC-3820CN only).. 11-1 Introduction... 11-1 PhotoCapture Center requirements. 11-1 Basic flow... 11-2 Getting started... 11-3 Printing the Index (Thumbnails).. 11-5 Printing images... 11-6 Number of Copies.. 11-7 DPOF printing... 11-8 Changing the default settings... 11-9 Print Quality.. 11-9 Paper & Size... 11-9 Brightness... 11-10 Contrast... 11-10
Color enhancement (True2Life)..11-11 Cropping... 11-12 Understanding the Error Messages. 11-12 Using PhotoCapture Center from your PC.. 11-13 Using PhotoCapture Center for scanning originals.11-13
Important information...12-1 Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.. 12-1 Federal Communications Commission (FCC) Declaration of Conformity (USA only). 12-3 Important.. 12-4 Industry Canada Compliance Statement (Canada only).. 12-4 LAN connection...12-4 International ENERGY STAR Compliance Statement... 12-4 Important safety instructions..12-5 Trademarks...12-7 Troubleshooting and routine maintenance. 13-1 Troubleshooting... 13-1 Error messages...13-1 Original jams... 13-4 Original is jammed in the top of the ADF unit.13-4 Original is jammed inside the ADF unit.. 13-4 Printer jam or paper jam.. 13-5 Paper is jammed inside the front of the MFC.13-5 Paper is jammed inside the paper tray.. 13-6 Paper is jammed inside the machine.. 13-7 If you are having difficulty with your machine.13-8 How to improve print quality... 13-11 Cleaning the print head.. 13-11 Print quality check... 13-11 Checking the ink volume..13-14 Packing and shipping the MFC. 13-15 Routine maintenance.. 13-18 Cleaning the scanner... 13-18 Cleaning the MFC printer platen.. 13-19 Replacing the ink cartridges..13-20

Sets the MFC to forward fax messages or to call your pager.

8-1 8-2

The factory settings are shown in Bold. *1 See the complete Software Users Guide on the CD-ROM. 3 - 5 ON-SCREEN PROGRAMMING
Main Menu 2.Fax (Continued) Submenu 5.Remote Fax Opt (Continued) Menu Selections 2.Fax Storage
Descriptions Stores incoming faxes in the memory so you can retrieve them while you are away from your MFC. You must set your own code for Remote Retrieval. Prints incoming faxes stored in the memory. Checks which jobs are in the memory or cancels a delayed fax or polling job. Uses the Telephone Companys Distinctive Ring subscriber service to register the ring pattern with the MFC. View or print a list of the last 30 Caller IDs stored in the memory. Selects the Copy resolution for your type of original.

Page 8-3

3.Remote Access 4.Print Fax (Backup Print) 6.Remaining Jobs

5-5 8-3 6-10

0.Miscellaneous

1.Distinctive

Off Set (On)

2.Caller ID

Display # Print Report

3.Copy

1.Quality
Best Normal Fast + + + + + + + + + +

2.Brightness

Adjusts the brightness.

3.Contrast

Adjusts the contrast for copies.
ON-SCREEN PROGRAMMING 3 - 6
Main Menu 3.Copy (Continued) Submenu 4.Color Adjust Menu Selections 1.Red
Options R:R:R:R:R:G:G:G:G:G:B:B:B:B:B:Normal Fine Photo Letter Glossy 4" x 6" Glossy Letter Plain Letter Inkjet 4" x 6" Inkjet + + + + + + + + + + + + + + + + + + + + + + + + +
Descriptions Adjusts the amount of Red in copies.

Page 10-14

2.Green
Adjusts the amount of Green in copies.

3.Blue

Adjusts the amount of Blue in copies.
4.PhotoCapture (MFC-3820CN only)

1.Print Quality

Selects the print quality. Selects the paper and print size.

2.Paper & Size

3.Brightness

4.Contrast

Adjusts the contrast.
3 - 7 ON-SCREEN PROGRAMMING

On Off 10 Min

3.Header
All Subject+From+To None On Off On MDN Off
4.Del Error Mail 5.Notification
ON-SCREEN PROGRAMMING 3 - 10
Main Menu 5.LAN (MFC-3820CN only) (Continued) Submenu 4.Setup Mail TX Menu Selections 1.Sender Subject

Options

Descriptions Displays the subject that is attached to the Internet Fax data. Limits the size of E-mail documents. Sends notification messages. Relays a document to another fax machine. Registers the Domain name. Prints the Relay Broadcast Report. Selects Ethernet link mode.
2.Size Limit 3.Notification 5.Setup Relay 1.Rly Broadcast 2.Relay Domain 3.Relay Report 6.Setup Misc. 1.Ethernet
On Off On Off On Off RelayXX: On Off Auto 100B-FD 100B-HD 10B-FD 10B-HD
2.Time Zone 7.Scan to E-mail 1.Quality
GMT-XX:XX B/W 200 x 100 dpi B/W 200 dpi Color 150 dpi Color 300 dpi Color 600 dpi TIFF PDF PDF JPEG
Sets the time zone for your country. Selects the scan quality.
2.B&W File Type 3.ColorFile Type
Selects the B&W file type. Selects the color file type.
3 - 11 ON-SCREEN PROGRAMMING
Main Menu 5.Print Reports (MFC-3420C only) 7.Print Reports (MFC-3820CN only) Submenu 1.Help List 2.Quick-Dial 3.Fax Journal 4.Transmission 5.User Settings 6.Network Config (MFC-3820CN only) 0.Initial Setup 1.Receive Mode Menu Selections

Options

Descriptions You can print these lists and reports.

Page 9-3

Fax Only Fax/Tel External TAD Manual
You can choose the receive mode that best suits your needs. Puts the date and time on the LCD and in headings of faxes you send. Program your name and fax number to appear on each page you fax. Selects the dialing mode. Allows you to change the LCD Language for your country.

5-1 5-2

2.Date/Time

3.Station ID

Fax Name
4.Tone/Pulse 0.Local Language (Canada only)
Tone Pulse English French
4-4 See Quick Setup Guide
ON-SCREEN PROGRAMMING 3 - 12

Getting started

Initial Setup
Setting the Date and Time
Your MFC displays the date and time and if you set up the Station ID it prints on every fax you send. If there is a power failure, you may have to reset the date and time. All other settings will not be affected.
Press Menu/Set, 0, 2. 2.Date/Time Enter the last two digits of the year. Year:20XX Press Menu/Set. Enter two digits for the month. Month:XX Press Menu/Set. (For example, enter 09 for September, or 10 for October.) Enter two digits for the day. Day:XX Press Menu/Set. (For example, enter 06 for 6th.) Enter the time in 24-Hour format. Time:XX:XX Press Menu/Set. (For example, enter 15:25 for 3:25 P.M.) Press Stop/Exit. The LCD now shows the date and time whenever the MFC is in Fax mode.

4 - 1 GETTING STARTED

Setting the Station ID
You should store your name or company name and fax number on all fax pages that you send.
Press Menu/Set, 0, 3. Enter your fax number (up to 20 digits). Press Menu/Set. You cannot enter a hyphen.

3.Station ID Fax:

Use the dial pad to enter your name Name: (up to 20 characters). Press Menu/Set. Press Stop/Exit. The LCD will go back standby mode automatically. If the Station ID has already been programmed, the LCD will ask you to press 1 to make a change or 2 to exit without changing.

GETTING STARTED 4 - 2

Entering text
When you are setting certain menu selections, such as the Station ID, you may need to type text into the MFC. Most number keys have do three or four letters printed above them. The keys for 0, # and not have printed letters because they are used for special characters. By pressing the appropriate number key repeatedly, you can access the character you want.
Press Key one time A D G J M P T W two times B E H K N Q U X three times C F I L O R V Y four times 6 S 8 Z

Inserting spaces

To enter a space, press between characters. once between numbers and twice

Making corrections

If you entered a letter incorrectly and want to change it, press to move the cursor under the incorrect character. Then press Stop/Exit. All letters above and to the right of the cursor will be deleted. Re-enter the correct character. You can also back up and type over incorrect letters.

Repeating letters

If you need to enter a character that is on the same key as the previous character, press to move the cursor to the right before you press the key again.

4 - 3 GETTING STARTED

Special characters and symbols Press , # or 0, and then press or
to move the cursor under the special character or symbol you want. Then press Menu/Set to select it. Press Press # Press 0 for for for (space) ! " # $ % & ( ) :;<=>?@[]^_ 0 NOTICE (For USA) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business, other entity or individual. In order to program this information into your MFC, complete the steps described on page 4-2. +,-./
Setting Tone and Pulse dialing mode
Press Menu/Set, 0, 4. Press or to select Pulse (or Tone). Press Menu/Set. Press Stop/Exit.

4.Tone/Pulse

GETTING STARTED 4 - 4

General Setup

Setting the Mode Timer
The MFC has three temporary mode keys on the control panel: Fax, Copy and Scan. You can change the number of seconds or minutes the MFC takes after the last Copy or Scan operation before it returns to Fax mode. If you select Off, the MFC stays in the mode you used last.
Press Menu/Set, 1, 1. 1.Mode Timer Press or to select 0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Mins or Off. Press Menu/Set.

Setting the Paper Type

To get the best print quality, set the MFC for the type of paper you are using.
Press Menu/Set, 1, 2. 2.Paper Type Press or to select Plain, Inkjet, Glossy or Transprncy. Press Menu/Set. If you selected Glossy, press or to select Glossy:4-Color or Glossy:3-Color. Press Menu/Set. The print quality of black ink varies depending on the kind of glossy paper you are using. Black ink is used when you select Glossy:4-Color. If the glossy paper you are using repels the black ink, select Glossy:3-Color, which simulates black ink by combining the three ink colors.

Press Stop/Exit.

4 - 5 GETTING STARTED
The MFC ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet immediately to prevent smudging or paper jams.
Setting the Paper Size (MFC-3420C only)
You can use two sizes of paper for printing your faxes and copies: letter and legal. When you change the type of paper you load in the MFC, you will need to change the setting for Paper Size at the same time so your MFC can fit an incoming fax on the page. 1 Press Menu/Set, 1, 3. 3.Paper Size 2 Press or to select Letter or Legal. Press Menu/Set. 3 Press Stop/Exit. For Copy Options, you can also change the paper size to photo card size (4" 6") for the next copy only. (See Paper Size on page 10-8.)
Setting the Paper Size (MFC-3820CN only)
You can use two sizes of paper for printing your faxes and copies: letter and legal. When you change the type of paper you load in the MFC, you will need to change the setting for Paper Size at the same time so your MFC can fit an incoming fax on the page. 1 Press Menu/Set, 1, 3. 3.Paper Size 2 Press or to select Letter or Legal. Press Menu/Set. 3 Press Stop/Exit. For PhotoCapture Center and Copy Options, you can also change the paper size to photo card size (4" 6") for the next copy or printout only. (See Paper Size on page 10-8 and Paper & Size on page 11-9.)

SETUP SEND 6 - 6

Fax Resolution
You can use the Fax Resolution key to change the setting temporarily (for this fax only). Press Fax Resolution and or to select the setting you want, and then press Menu/Set. OR You can change the default setting:
Load your original. (See Load originals on page 2-1.) Press Menu/Set, 2, 2, 2. 2.Fax Resolution Press or to select the resolution you want. Press Menu/Set. Press Stop/Exit.
Standard Fine S. Fine Photo
Suitable for most typed originals. Good for small print and transmits a little slower than Standard resolution. Good for small print or artwork and transmits slower than Fine resolution. Use when the original has varying shades of gray. This has the slowest transmission time.

6 - 7 SETUP SEND

Manual and automatic fax Redial
If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Black Start or Color Start. Redial/Pause only works if you dialed from the control panel. If you are sending a fax automatically and the line is busy, the MFC will automatically redial one time after five minutes.

Color fax transmission

Your MFC can send a color fax to machines that support this feature. However, color faxes cannot be stored in the memory, so Delayed fax and Polling Transmit features are not available.
If it is not illuminated in green, press (Fax). Load your original. (See Load originals on page 2-1.) Enter the fax number using the dial pad, Speed-Dial or Search. Press Color Start. When you send a color fax, the MFC will send it in real time (even if Real Time TX is set to Off). You can not send multiple pages from the scanner glass.

SETUP SEND 6 - 8

Dual Access (Not available for color faxes)
You can dial a number, and begin scanning the fax into memory even when the MFC is sending from memory or receiving faxes. The LCD shows the new job number and available memory. Your MFC normally uses Dual Access. However, to send a color fax, the MFC will send the original in real time (even if Real Time TX is Off). The number of pages you can scan into the memory will vary depending on the data that is printed on them. If you get a Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get a Out of Memory message while scanning a subsequent page, you can press Black Start to send the pages scanned so far, or press Stop/Exit to cancel the operation.

Changing Speed-Dial numbers
If you try to store a Speed-Dial number where a number is already stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: Press 1 to change the stored 1.Change 2.Exit number. OR Press 2 to exit without making a change. How to change the stored number: If you want to erase the whole number or whole name, press Stop/Exit when the cursor is under the first the digits or letters. The characters above and to the right of the cursor will be deleted. If you want to change a character, use or to position the cursor under the character you want to change, and then type over it. 2 Enter a new number. Press Menu/Set. 3 Follow the directions beginning at Step 5 in Storing Speed-Dial numbers on the previous page.
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 2
Setting up Groups for Broadcasting
Groups allow you to send the same fax message to many fax numbers by pressing only a few keys (Search/Speed Dial, #, the two-digit number, and Black Start). First, youll need to store each fax number as a Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a Speed-Dial number. You can have up to six Groups, or you can assign up to 39 numbers (MFC-3420C) or up to 99 numbers (MFC-3820CN) to one large Group. (See Storing Speed-Dial numbers on page 7-1 and Broadcasting (Not available for color faxes) on page 6-12.)
Press Menu/Set, 2, 3, 2. Use the dial pad to enter the two-digit Speed-Dial number where you want to store the Group. Press Menu/Set. (For example, press 07 and Menu/Set.) Use the dial pad to enter the Group number. Press Menu/Set. (For example, press 1 for Group 1.)
2.Setup Groups Speed-Dial? #

Speed-Dial? #07

Setup Group:G01
The Group number must be between 1 and 6.
To include Speed-Dial numbers in G01:#01#09 the Group, press them as follows: For example, for Speed-Dial numbers 05 and 09. Press Search/Speed Dial, 05, Search/Speed Dial, 09. The LCD shows: #05#09.
7 - 3 QUICK-DIAL NUMBERS AND DIALING OPTIONS
Press Menu/Set to accept the Speed-Dial numbers for this Group. Use the dial pad and the chart on Name: page 4-3 to enter a name for the Group. Press Menu/Set. (For example, type NEW CLIENTS). Press Stop/Exit. You can print a list of all the Speed-Dial numbers. Group numbers will be marked in the column of GROUP. (See Printing reports on page 9-3.)
QUICK-DIAL NUMBERS AND DIALING OPTIONS 7 - 4

Dialing options

There are three ways to dial. (See How to dial on page 6-1.)
Access codes and credit card numbers
Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as Speed-Dial numbers. You can store these long dialing sequences by dividing them and setting them up on separate keys in any combination. You can even include manual dialing using the dial pad. The combined number will be dialed in the order that you entered it as soon as you press Black Start or Color Start. (See Storing Speed-Dial numbers on page 7-1.) For example, you can store 555 on Speed-Dial #03 and 7000 on Speed-Dial #02. If you press Search/Speed Dial, #03, Search/Speed Dial, #02, and Black Start or Color Start, you will dial 555-7000. To temporarily change a number, you can substitute part of the number with manual dialing using the dial pad. For example, to change the number to 555-7001 you could press Search/Speed Dial, #03 and then press 7001 using the dialing pad. If you must wait for another dial tone or signal at any point in the dialing sequence, store a pause there in the number by pressing Redial/Pause. Each key press adds a 3.5-second delay.

Use the Options key to set the following copy settings only for the next copy.
Press Copy Options Menu Selections Options Factory Setting Page

select

Paper Type
Plain/Inkjet/ Glossy (4-Color or 3-Color)/ Transparency Letter/Legal/ 4"(W)x6"(H)

Paper Size

Letter
Brightness Contrast Stack/Sort Page Layout

10-8 10-9 10-9

Stack/Sort Off(1 in 1)/ 2 in 1/4 in 1(P)/ 4 in 1(L)/ Poster(3x3) No. of Copies:01 (01-99)

Off 10-10 (1 in 1)

No. of Copies
After you finish choosing settings using the Options key, the LCD shows Press Start and then returns to Menu selections. Press Black Start or Color Start if youre finished choosing settings. OR Press or to select more settings.

MAKING COPIES 10 - 6

You can change the paper type only for the next copy. Select the type of media that you are using to get the best print quality.
(Copy) to illuminate it in green. Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Paper Type. Press Menu/Set. Press or to select the type of paper you are using (Plain, Inkjet, Glossy or Transparency). Press Menu/Set. If you selected Glossy, press or to select Glossy:4-Color or Glossy:3-Color. Press Menu/Set.
The print quality of black ink depends on the type of glossy paper you are using. Black ink is used when you select Glossy:4-Color. If the glossy paper you are using repels the black ink, select Glossy:3-Color, which simulates black ink by combining the three ink colors.
Press Color Start or Black Start. OR Press or for more settings.
You can change the default Paper Type setting at any time. (See Setting the Paper Type on page 4-5.)

10 - 7 MAKING COPIES

You can change the paper size setting only for the next copy. You can copy only on Letter, Legal and Photo Card (4"(W)X6"(H)) paper.
(Copy) to illuminate it in green. Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Paper Size. Press Menu/Set. Press or to select the size of paper you are using (Letter, Legal or 4"(W)6"(H)). Press Menu/Set. Press Black Start or Color Start. OR Press or for more settings.

Brightness

You can adjust the copy brightness to make copies darker or lighter.
(Copy) to illuminate it in green. Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Brightness. Press Menu/Set. + Press to make a lighter copy. OR Press to make a darker copy. Press Menu/Set. Press Black Start or Color Start. OR Press or for more settings.

Close the ADF cover. Press Stop/Exit. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull the jammed original out to the right.
Original is jammed inside the ADF unit.
Close the document cover.Press Stop/Exit.
13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printer jam or paper jam

Remove the jammed paper depending on where it is jammed in the MFC.
Paper is jammed inside the front of the MFC.
Pull the jammed paper toward you.
Paper is jammed in the paper tray.
Remove any paper from the paper tray that is not jammed.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5
Pull up the jammed paper to remove it. If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page.

Paper Release Lever

Paper is jammed inside the paper tray
Pull the paper tray out of the MFC.

Paper Tray

13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Pull up the jammed paper to remove it.

Jammed paper

Paper is jammed inside the machine.
Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. Remove the jammed paper.

Scanner Cover

If the jammed paper is under the print heads, unplug the MFC, and then you can move the print heads to take out the paper.

Close the scanner cover.

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7
If you are having difficulty with your machine
If you think there is a problem with your MFC or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY Printing or Receiving Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off. Poor quality print. This can be caused by static or interference on the telephone line. You can make a copy using the Black Start key to see if the same problem occurs. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Media Type on page 1-6 in Software Users Guide on the CD-ROM and Setting the Paper Type on page 4-5.) If you are using plain paper, try using the types of recommended paper. (See About paper on page 2-4.) Dont handle the paper until the ink is dry. Adjust the Vertical Alignment. (See Print quality check on page 13-11.) Make sure the paper is not too thick or not curled. (See About paper on page 2-4.) Make sure your ink cartridges are fresh. Cartridges are good for up to two years, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Make sure the Printer Driver matches the type of paper you are using. (See Media Type on page 1-6 in Software Users Guide on the CD-ROM.) Try using the recommended types of paper. (See About paper on page 2-4.) The recommended environment for your MFC is between 68F to 91F. Make sure you are using the proper types of paper. (See About paper on page 2-4.) Dont handle the paper until the ink is dry. The recommended environment for your machine is between 68F to 91F. Clean the print heads. (See Cleaning the print head on page 13-11.) Make sure the Printer Platen is not dirty with ink. (See Cleaning the MFC printer platen on page 13-19). The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is on with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). Replace the color ink cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 13-20.) Check that Fax Storage is set to OFF. (See Setting Fax Storage on page 8-3.) Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto Reduction) on page 5-5.) SUGGESTIONS

GLOSSARY G - 1

Compatibility group The ability of one fax unit to communicate with another. Compatibility is assured between ITU-T Groups. Contrast Setting to compensate for dark or light originals, by making faxes or copies of dark originals lighter and light originals darker. Delayed Fax Sends your fax at a specified later time that day. Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother MFC uses the new number to simulate a dedicated fax line. Dual Access Your MFC can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax. Easy Receive Enables your MFC to respond to CNG tones if you interrupt a fax call by answering it. ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension phone A telephone on the fax number that is plugged into a separate wall jack. External phone A TAD (telephone answering device) or telephone that is plugged into the EXT jack of the MFC. F/T Ring Time The length of time that the Brother MFC rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered. Fax Forwarding Sends a fax received into the memory to another pre-programmed fax number. Fax Receive Code Press this code ( 5 1) when you answer a fax call on an extension or external phone. Fax Storage You can print stored faxes later or retrieve them from another location using Fax Forwarding or Remote Retrieval operations. Fax tones The signals sent by sending and receiving fax machines while communicating information. Fax/Tel You can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device (TAD).

G - 2 GLOSSARY

Fine resolution Resolution is dpi. It is used for small print and graphs. Gray scale The shades of gray available for copying and faxing photographs. Group number A combination of Speed-Dial numbers that are stored in a Speed-Dial location for Broadcasting. Help list A printout of the complete Menu table that you can use to program your MFC when you do not have the Users Guide with you. Fax Journal Lists information about the last 200 incoming and outgoing faxes. TX means Transmit. RX means Receive. Journal Period The pre-programmed time period between automatically printed Fax Journal Reports. You can print the Fax Journal on demand without interrupting the cycle. LCD (liquid crystal display) The display screen on the MFC that shows interactive messages during On-Screen Programming and shows the date and time when the MFC is idle. Manual fax When you lift the handset of your external telephone or press Hook so you can hear the receiving fax machine answer before you press Black Start or Color Start to begin transmission. Menu mode Programming mode for changing your MFCs settings. MFL-Pro Suite (MFC-3820CN only) Turns your MFC into a printer and a scanner and enables PC faxing using the MFC. MFL-Pro Suite (MFC-3420C only) Turns your MFC into a printer and a scanner and enables PC fax (sending) using the MFC. OCR (optical character recognition) The bundled ScanSoft TextBridge software application converts an image of text to text you can edit. Out of Paper Reception Receives faxes into the MFCs memory when the MFC is out of paper.

Resolution

Printing Width Disk-Based Fonts

Interfaces

USB A Standard Universal Serial Bus cable that is not longer than 6 feet (2.0m). SPECIFICATIONS S - 6

Computer requirements

Minimum System Requirements Computer Platform & Operating System Version Processor Minimum Speed Minimum RAM Recommended RAM Available Hard Disk Space Driver 24 MB 32 MB 64 MB 32 MB 64 MB 128 MB 180 MB 32 MB 64 MB 80 MB 200 MB 80 MB (MFC-3420C) 160 MB (MFC-3820CN) Application Software*MB

Windows Operating System

98, 98SE Me 2000 Professional XP*3
Pentium 75MHz Pentium 150MHz Pentium 133MHz Pentium 233MHz All base models meet minimum Requirements
Apple Macintosh Operating System
Mac OS 8.6 - 9.2 (Printing, Scanning*4 and PC-FAX Send Only) Mac OS X 10.1/10.2.1 or greater (Printing*5, Scanning*2*4, PC-FAX Send and Remote Setup*6 Only)

128 MB

160 MB
NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/
*1 Application Software is different for Windows and Macintosh *2 Scanning is supported in 10.2.1 or greater. *3 Maximum 1200 x 1200 dpi scanning with Windows XP. (Resolutions up to 2400 x 2400 dpi can be selected using the Brother Utility.) *4 Dedicated Scan key and direct Network Scanning not supported in Mac Operation System. (MFC-3820CN) *5 Network printing and PC-FAX sending supported in Mac OS X 10.2.4 or greater. (MFC-3820CN) 6 Network Remote Setup not supported in Mac Operating * System. (MFC-3820CN)

S - 7 SPECIFICATIONS

Consumable items
Ink Service Life of Ink Cartridge Black and 3 individual color ink cartridges separate from the print heads. Approximately 500 page/Black cartridge at 5% coverage Approximately 400 page/Color cartridge at 5% coverage with 600 x 150 dpi resolution (Fast). These numbers are based on consecutive printing; the numbers will vary based on print frequency and number of pages. The MFC periodically cleans the print head to maintain print quality. This process consumes a small amount of ink.

BRX1543 MFC3820CN Rebate Staple

9/4/03

9:48 AM

Page 1

When you purchase the MFC-3820CN
Offer good on purchases made between 10/01/03 and 11/29/03 See back of coupon for details.
OFFICIAL RULES & REGULATIONS
1. Complete this Rebate Claim Form. A copy of this Rebate Claim Form is also available at www.brother.com. Please note that rebate claims must be received by mail at the address shown on this form and cannot be received by e-mail. 2. Submit a copy of the sales receipt showing the product purchased and purchase date (dated between 10/01/03 and 11/29/03). 3. Submit the proof-of-purchase by cutting out the original UPC bar code from the side of the carton. 4. Rebate form and supporting documents (collectively Claim) must be postmarked no later than December 15, 2003 and be received by December 31, 2003. Please allow six to eight weeks to process. 5. This form must be signed in order to be valid. 6. Mail all of the above items to: BROTHER MFC-3820CN REBATE PO BOX 1653 NEW ROCHELLE, NY 10802-1653 7. If you have not received your rebate after 8 weeks, you may call 914-633-0663 or visit www.wheresmyrebate.com to check the status of your rebate. 8. Purchases must be made between October 1, 2003 and November 29, 2003. Purchases made before or after these dates will not be eligible. 9. Any misrepresentations or fraudulent information disqualifies the claim. 10. Offer is not valid in conjunction with any other Brother offer. 11. Brother dealers, distributors, resellers and their employees, and internal Brother orders are ineligible. 12. Limit ONE rebate claim per person, household, family or address. 13. Only purchases by an end-user customer from an authorized Brother reseller in the 50 United States, the District of Columbia or Puerto Rico are valid. Offer void where prohibited, taxed or restricted by Federal, State, Provincial or local law. 14. Any submission with invalid or undeliverable address will be rejected.
15. Brother is not responsible for claims lost, stolen, damaged, illegible, misdirected or delayed in the mail. Please keep copies of all materials submitted. No claims against lost materials will be evaluated unless accompanied by proof of receipt of the original claim by Brother (i.e. certified or registered mail). 16. Brother reserves the right to request additional information regarding this claim and the right to confirm identification. All documentation submitted with this claim becomes the property of Brother and cannot be returned. 17. The claimant waives any and all claims against Brother relating to this offer. 18. Rebate checks are void 60 days after issue date. I have read and complied with all the terms and conditions listed on both sides of this Rebate Claim Form.

PLEASE PRINT

NAME______________________________________________________________ COMPANY NAME_____________________________________________________ STREET _____________________________________________________________ CITY/STATE/ZIP ______________________________________________________ PHONE# (_____) _____________________________________________________ FAX# (_____) ________________________________________________________ E-MAIL ____________________________________________________________ PRODUCT SERIAL# ___________________________________________________ (located on back of MFC-3820CN) Offer #15476

Rebate Offer Good only on the qualifying Brother model listed below. Attach copy of receipt and original UPC Bar Code from carton (see sample below). Check amount claimed. MIR MODEL# UPC BAR CODE#

MFC-3820CN 60715 1

SIGNATURE _________________________________________________________

11111 11111