NOTE: Your Service Tag is located underneath the battery. You need your
Service Tag if you access Dell Support at support.dell.com or if you call Dell for customer service or technical support.

Charging the Battery

Use one of the following options to charge the main battery: Connect the AC adapter directly to the charger adapter and then to the device and to an electrical outlet. Connect the AC adapter directly to the sync cable and then to the device and to an electrical outlet. Connect the AC adapter to the cradle, and insert the device into the cradle. See "Using the Cradle" on page 23 for more information. Connect the cradle with the device to a computer, which is connected to an electrical outlet. See "USB Charging" on page 26.
The standard battery pack (1100mAh) completely charges within 5 hours; the optional battery pack (2200mAh) completely charges within 10 hours. If the main battery is critically low, the device enters "sleep" mode and the device turns off.
To recover from a critically low battery:
Plug in the AC adapter or replace the main battery with a charged battery. Press the power button to turn on the device.
If you remove the main battery, the internal backup battery can last for up to 30 minutes in "sleep" mode. Do not remove the main battery if the backup battery power is low. By default, the device turns off if the device is left unused for a period of time. See "System Tab" on page 53 for information about Power to set the amount of time during which the device can remain idle before it turns off.

Connecting to a Computer

You either connect your device to a computer using a cradle or directly to a computer using a sync cable. Connect your device to a computer to: Add programs to your device. See "Adding Programs Using Microsoft ActiveSync" on page 71 for more information. Synchronize data on your device with data on your computer. "Using the Microsoft ActiveSync Program" on page 55 ActiveSync Help on your computer ActiveSync Help on your device
For information on synchronizing your data, see the following resources:

Using the Cradle

NOTE: Depending on the configuration of your device, the cradle is optional. You can use the cradle to: Synchronize the data on your device with the data on your computer. Connect the device to an electrical outlet to conserve battery power. Charge the main battery. See "Using the Battery" on page 20 for more information. Charge a spare battery. NOTE: Before connecting your device to a computer for the first time, install ActiveSync on the computer using the Dell Companion CD.

About Your Device 23

To connect your device to the cradle:
Place the cradle on a level surface near your computer. Connect the cradle cable to the USB connector on your computer. Connect the AC adapter to the cradle and to an electrical outlet.

Use Microsoft ActiveSync to synchronize or copy information from your computer to your device. For more information on ActiveSync, see ActiveSync Help on your computer.
Entering Text Using the Input Panel
Use the input panel to enter information in any program on your device. You can type using the soft keyboard or write using Letter Recognizer, Block Recognizer, or Transcriber. The characters appear as typed text on the screen.

input panel icon

To show or hide the input panel, tap the input panel icon. Tap the arrow next to the input panel icon to change input methods.
When you use the input panel, your device anticipates the word you are typing or writing and displays it above the input panel. When you tap the displayed word, the word is inserted at the insertion point. The more you use your device, the more words it learns to anticipate.

suggested words

To change word suggestion options, such as the number of words suggested:
Tap the Start button and tap Settings. Tap the Personal tab, tap Input, and then tap the Word Completion tab. Select the desired settings and tap OK.
Typing With the Soft Keyboard
Tap the arrow next to the input panel icon and tap Keyboard. Tap the keys on the soft keyboard with your stylus.

Letter Recognizer

Letter Recognizer allows you to use your stylus to write letters on the screen as you would write them on paper. NOTE: Letter Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Letter Recognizer.
Tap the arrow next to the input panel icon and tap Letter Recognizer. With your stylus, write a letter between the lines that appear on the bottom of the screen. The letters are converted to typed text on the screen. For specific instructions on using Letter Recognizer, tap the question mark next to the writing area. NOTE: Tap Demo to learn the character strokes that the device can recognize.

Block Recognizer

Block Recognizer allows you to use character strokes that are similar to those used on other handheld devices. NOTE: Block Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Block Recognizer.

Adding a Program to the Start Menu
Tap the Start button and tap Settings. Tap Menus, tap the Start Menu tab, and then tap the check box for the program. If the program is not listed, you can either use File Explorer on the device to move the program to the Start Menu folder, or use ActiveSync on the computer to create a shortcut to the program and place the shortcut in the Start Menu folder.
Using File Explorer on the Device
Tap the Start button, tap Programs, and tap File Explorer. Locate the program. Tap the folder list (labeled My Documents by default) and then tap My Device to see a list of all folders on the device. Tap and hold the program name and tap Cut on the pop-up menu. Open the Start Menu folder located in the Windows folder. Tap and hold a blank area of the window, and tap Paste on the pop-up menu.
The program now appears on the Start menu. For more information on using File Explorer, see "Finding and Organizing Information" on page 41.
Use Explorer in ActiveSync to explore your device files and locate the program. Right-click the program and click Create Shortcut. Move the shortcut to the Start Menu folder in the Windows folder. The shortcut now appears on the Start menu. For more information, see ActiveSync Help on your computer.
When installing software on your device, you may receive the following error message: The program you have installed may not display properly because it was designed for a previous version of Microsoft Windows Mobile software. To correct the error:
Tap ok to continue installing the software program. Run the program in portrait mode. See "Changing the Display Mode on Your Device" on page 74. NOTE: Most device programs function with the Windows Mobile 2003 Second Edition operating system when using portrait mode. Dell cannot guarantee proper functioning of a program that was not written for Windows Mobile 2003 Second Edition. NOTE: The Dell Axim X50 has the Windows Mobile 2003 Second Edition operating system installed. Most device software packages currently available were designed for previous versions of Windows Mobile. If you need technical assistance with the software you are trying to install, contact the manufacturer of the software. Dell does not provide support for third-party electronics and accessories.

Conserving Memory

Mobile favorites take up storage memory on your device. To minimize the amount of memory used: Turn off pictures and sounds or stop some mobile favorites from being downloaded to the device in the Favorites settings in the ActiveSync options. For more information, see ActiveSync Help on your computer. Limit the number of downloaded linked pages. In Internet Explorer on the computer, right-click the mobile favorite you want to change and click Properties. On the Download tab, specify 0 or 1 for the number of linked pages you want to download.
Only items stored in the Mobile Favorites subfolder (in the Favorites folder) in Internet Explorer on your computer are synchronized with your device. The folder was created automatically when you installed ActiveSync.

Favorite Links

During synchronization, the list of favorites in the Mobile Favorites folder on your computer is synchronized with Pocket Internet Explorer on your device. The computer and the device are updated with changes made to either list each time you synchronize. Unless you mark the favorite link as a mobile favorite, only the link is downloaded to your deviceyou need to connect to your ISP or network to view the content. For more information on synchronization, see ActiveSync Help on your computer.
AvantGo is a free interactive service that gives you access to personalized content and thousands of popular websites. You subscribe to AvantGo channels directly from your device. Then synchronize your device and computer, or connect to the Internet to download the content. For more information, see the AvantGo website. To sign up for AvantGo:
In ActiveSync options on your computer, turn on synchronization for the AvantGo information type. In Pocket Internet Explorer on your device, tap Favorites to display your list of favorites. Tap the AvantGo Channels link. Tap Activate. Follow the directions on the screen. You need to synchronize your device with your computer and then tap the My Channels to complete the AvantGo setup.
When synchronization is complete, tap the AvantGo Channels link in your list of favorites to see a few of the most popular channels. To add or remove channels, tap the Add or Remove link.
You can use Pocket Internet Explorer to browse mobile favorites and channels that you have downloaded to your device without connecting to the Internet. You can also connect to the Internet through an ISP or a network connection and browse the Web.

Wireless Connectivity (continued) Software support Lights Switch Wi-Fi certified green (WLAN status) blue (Bluetooth wireless technology status) manual radio on/off (hardware button and software switch) to comply with aviation restrictions 2.4-GHz ISM band operation; compatible Bluetooth 1.2 wireless technology; includes manager for Bluetooth with wireless technology; Class II device; Max 4 dBm o/p power; 3.3V operation; UART interface
Bluetooth wireless technology
Power Supply Battery type: Main 1100-mAh lithium-ion removable, rechargeable battery (standard) 2200-mAh lithium-ion removable, rechargeable battery (optional) Backup AC adapter: Supply voltage Frequency Current consumption Output voltage Output current 100240 VAC 5060 Hz 0.4 A 5.4 VDC 2.41 A 20-mAh rechargeable nickel metal hydride button cell
Environmental Temperature range: operating storage Thermal gradient: operating storage Relative humidity (maximum): operating storage Altitude (maximum): operating storage Maximum shock (measured with a 2 ms half-sine pulse): operating storage Maximum vibration (using a randomvibration spectrum that simulates user environment): operating storage 2.6 GRMS 3.41 GRMS 200 G 400 G 0 to 3048 m (0 to 10,000 ft) 0 to 12,190 m (0 to 40,000 ft) 10% to 90% non-condensing 5% to 95% non-condensing 15C (59F) per hour maximum 20C (68F) per hour maximum 0 to 40C (32 to 104F) 20 to 60C (4 to 140F)
These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy. (See: support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.

Payment Terms; Orders; Quotes; Interest. Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.
Shipping Charges; Taxes; Title; Risk of Loss. Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).
Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS". WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.
Software. All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.
Return Policies; Exchanges. New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange. You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return policy for Dell-branded Product can be found at: www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at: www.rcommerce.us.dell.com/rcomm/include/dw_policies.htm. Refurbished Product return policies can be found at: www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.

FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Models: HC03U, HC03UL, and HD04U Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

IC Notice (Canada Only)

Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la Classe B (ou Classe A, si ainsi indiqu sur ltiquette denregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell computer to the Electromagnetic Compatibility Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards: EN 55022 "Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement." EN 55024 "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement." EN 61000-3-2 "Electromagnetic Compatibility - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
EN 61000-3-3 "Electromagnetic Compatibility - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A." EN 60950 "Safety of Information Technology Equipment." Class A is for typical commercial areas. Class B is for typical domestic areas.

Class A devices are for business purposes. Class B devices are for nonbusiness purposes.

Class B Device

Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your computer is a Class B product.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the rooms electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible. A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022.
PNEN 60950:2000 i PNEN 55022:2000.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Inc. One Dell Way Round Rock, TX 78682 Dell Computer de Mxico, S.A. de C.V. Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F. Dell Computer de Mxico, S.A. de C.V. al Cuidado de Kuehne & Nagel de Mxico S. de R.I. Avenida Soles No. 55 Col. Peon de los Baos 15520 Mxico, D.F. HC03U, HC03UL, and HD04U 100240 VAC 5060 Hz 0.4 A 5.4 VDC 2.41 A

Importer:

Ship to:
Models: Supply voltage: Frequency: Current Consumption: Output voltage: Output current:
Wireless Regulatory Information
The Dell Axim X50 device must be used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. For country-specific approvals, see Radio approvals. Dell Inc. is not responsible for any radio or television interference caused by unauthorized modification of the device, or the substitution or attachment of connecting cables and equipment other than that specified by Dell Inc. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Dell Inc. and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Departments in which the use of the 24002483.5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors: 01 Ain Orientales Aisne Allier Hautes Alpes Ardennes Arige Aude Aveyron Charente Dordogne Doubs Drme Gers Indre et Loire Loir et Cher Loire Loiret Manche Meuse Nivre Nord Oise Orne Puy du Dme Pyrnes Atlantique 94 Bas Rhin Haut Rhin Haute Sane Sane et Loire Paris Tarn et Garonne Vaucluse Vosges Yonne Territoire de Belfort Val de Marne 36 Indre 66 Pyrnes
This requirement is likely to change over time, allowing to use your wireless LAN card in more areas within France. Please check with ART for the latest information (www.arttelecom.fr).
NOTE: Your Dell Axim X50 transmits less than 100 mW, but more than 10 mW.
Italia A license is required for indoor use. Outdoor use is prohibited. E' necessaria la concessione ministeriale anche per l'uso interno. Verificare con i rivenditori la procedura da seguire. L'uso per installazione in esterni non e' permessa.

Japan Standard

STD-T66 (Ver 1.0)
CanadaIndustry Canada (IC)
This device complies with RSS210 of Industry Canada. Operation of the device is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference that may cause undesired operation.

FCC Standard

47 CFR Part 15, Subpart C (Section 15.247). This version is limited to channel 1 to channel 11 by specified firmware controlled in the U.S.A.
Federal Communications Commission (FCC)
This device complies with Part 15 of the FCC Rules. Operation of the device is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference that may cause undesired operation.
NOTE: The radiated output power of this Dell Axim X50 device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Axim X50 device should be used in such a manner that the potential for human contact during normal operation is minimized. To determine the location of the antenna within your computer, check the information posted on the general Dell support site at support.dell.com.

Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instructions, the equipment may cause harmful interference to radio communications. There is no guarantee, however, that such interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by taking one or more of the following measures: Reorient or relocate the receiving antenna. Increase the distance between the equipment and the receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

toll-free: 2969 toll-free: 0950
toll-free: 0960 toll-free: 2920
toll-free: toll-free: 2222 toll-free: 2557 toll-free: 2055 toll-free: 2628 toll-free: 2999 toll-free: 2955
Department Name or Service Area, Website and E-Mail Address Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 2020 toll-free: 2669 toll-free: 2572 toll-free: 2355 toll-free: 2811 toll-free: 2621 980-9-15-3978 0800-012-0435
Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420
General Support General Support Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard

22537 2711

Country (City) International Access Code Country Code City Code Denmark (Copenhagen) International Access Code: 00 Country Code: 45
Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: http://support.euro.dell.com/dk /da/emaildell/ Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business)
toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777
Dominica Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9
General Support General Support General Support Website: support.euro.dell.com E-mail: http://support.euro.dell.com/fi/ fi/emaildell/ Technical Support Customer Care Fax Switchboard
Dominican Republic General Support

313 00

Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)
Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/ema ildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax

Latin America

Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
512 728-728-4600 or 512 728-3772
Country (City) International Access Code Country Code City Code Luxembourg International Access Code: 00 Country Code: 352
Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium)
3420808075 toll-free: 00 toll-free: 693 115

Macao Country Code: 853

Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China)
Country (City) International Access Code Country Code City Code Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Department Name or Service Area, Website and E-Mail Address Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: toll-free: 88 1306

toll-free: 1386

4949 toll-free: toll-free: 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519
Mexico International Access Code: 00 Country Code: 52
Customer Technical Support Sales Customer Service Main

Montserrat

Netherlands Antilles General Support
Country (City) International Access Code Country Code City Code Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20
Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware: Portable computer batteries carry a 1-year limited warranty. Projector lamps carry a 90-day limited warranty. Memory carries a lifetime limited warranty. Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected. "PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty. Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers: U.S. Only
Technical Support Customer Service
Individual Home Consumers who purchased through an Employee Purchase Program:
1-800-624-9896 1-800-624-9897
Technical Support and Customer Service
Home and Small Business Commercial Customers:

1-800-822-8965

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):

1-800-456-3355

Government and Education Customers:

Dell-Branded Memory

1-800-234-1490 1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher. While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those. To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.

Product Showcase | Dell Axim X50v and X50 handhelds

A sight to behold

Dell Axim X50v and X50 handhelds deliver state-of-the-art wireless connectivity; enhanced application performance; and large, bright VGA displays to let you work smart and play hard
Seeing is believing, and the new Dell Axim X50 handhelds offer an impressive view no matter what your location. Whether at work, at home, or on the road, these sleek Pocket PCs deliver integrated 802.11b Wi-Fi connectivity that lets you check your e-mail, surf the Internet,1 and download your favorite multimedia without a wired network connectionand provide brilliant VGA displays for a vivid viewing experience.2 Choose from the Axim X50, which features a bright 3.5-inch quarter VGA (QVGA) display with a resolution. Or see your way to the powerful Axim X50v with its large 3.7-inch VGA display, which provides clear, crisp images at resolution. The power to work and play Axim X50 handhelds provide easy access to entertainment wherever you roam. Both models are powered by the Microsoft Windows Mobile 2003 Second Edition operating system for Pocket PCs, which features Microsoft Windows Media Player 10 Mobile to let you download high-quality music, movies, and TV shows and to put you a click away from a wide variety of online stores and subscription services. The Axim X50v even provides an Intel 2700G multimedia accelerator for DVD-quality video playback.
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But these versatile handhelds offer more than just fun and games. They also provide the power and storage capacity to run the latest business and productivity applications. The Axim X50v features a 624 MHz next-generation Intel XScale PXA270 processor with 128 MB flash ROM and 64 MB SDRAM. The Axim X50 is available in two sizes: 416 MHz, which comes with 64 MB flash ROM and 64 MB SDRAM; or 520 MHz, which comes with 128 MB flash ROM and 64 MB SDRAM. Powerful Axim X50 handhelds not only deliver entertainment and efficiency on the go, they also help keep you going. Both models come with an 1100 mAh battery for hours of operability. An optional 2200 mAh battery extends runtime between charges. Flexible functionality Both models offer a stylish design that includes CompactFlash Type II expansion card slots for connecting scanners, Global Positioning System (GPS) receivers, network interface cards (NICs), and other mobile devices. In addition, each units headset connection supports voice over IP (VoIP)3 and voice recognition applications, and both models include integrated STMicroelectronics Bluetooth 1.2 technology for hassle-free wireless connection to other devices.

Dell Axim X50v

Dell service and support In addition to convenient mobility and optimized application performance, Axim X50 handhelds deliver the outstanding service and technical support of Dells team of service professionals. With a variety of models and configurations to choose from, Dell has an ideal handheld for those seeking to enhance their productivity, playtime, or both. For more information, take a look at the Axim X50 handhelds online or in person. Who knows? It could be love at first sight.

For more information:

In U.S.: www.dell.com/axim In Europe: www.euro.dell.com In Asia: www.dell.com/ap

1 Access

to the Internet requires purchase of separate Internet access service and equipment. 2 Where wireless access is available. Additional access charges apply in some locations. 3 VoIP requires wireless Internet access and third-party software. Additional third-party charges may be required.