Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. For photo printing, HP recommends that you use HP Premium Plus Photo Papers with the HP All-in-One.
To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down.
2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using Maximum dpi on page 39. 9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options: Off: applies no HP Real Life Technologies to the image. Basic: enhances low-resolution images; moderately adjusts image sharpness. Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box. 10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options: High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

Print using Maximum dpi

Use Maximum dpi mode to print high-quality, sharp images. To get the most benefit from Maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the Maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately if it is not included with the HP Allin-One. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list. 7. Click the Features tab. 8. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 9. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the product will print, click Resolution. 10. Select any other print settings that you want, and then click OK. Related topics Use a photo print cartridge on page 75
Print Perform special print jobs 39
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to the other side. To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. For binding, do one of the following: For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document.

Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original.
To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the selected size is not what you want, click an appropriate size in the Size list. 7. Click the Advanced tab. 8. In the Printer Features area, select On from the Mirror Image drop-down list. 9. Click OK, and then click Print or OK in the Print dialog box. NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input tray one sheet at a time.
Print 44 Print from your computer

Print on transparencies

For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size. 8. Click OK, and then click Print or OK in the Print dialog box. NOTE: The product automatically waits for transparencies to dry before releasing them. Ink dries slower on film than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency.

Troubleshooting 96

6. Insert the product CD-ROM into your computers CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Paper jams

To help avoid paper jams, follow these guidelines: Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the product.
This section contains the following topics: Clear paper jams Information on paper
Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

Troubleshooting 98

2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product.

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these tips: Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams. Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems: Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this section for help. Colors look different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout. Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used.
Solution 4: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: Check the estimated ink levels on page 70 Print a self-test report on page 69 Clean the print cartridges on page 79 The print cartridges needed to be cleaned or there was insufficient ink.

Troubleshooting 104

Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode. NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless print
Try the following solutions if your borderless print has a blurry band or line on the bottom of it. Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

For more information, see: Recommended papers for printing and copying on page 18 Information on paper on page 98 The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page. Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load paper on page 20

Troubleshooting 112

The paper was not loaded correctly.
Solution 2: Make sure only one type of paper is loaded Solution: Cause: Load only one type of paper at a time. More than one type of paper was loaded in the input tray.
Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.
The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout. Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Make sure the paper is loaded correctly Solution 2: Check the print settings Solution 3: Clean the rollers Solution 4: Contact HP support for service

Solution 4: Start the HP Photosmart software Solution: Cause: Start the software you installed with the product and try scanning again. The HP Photosmart Software was installed, but was not running.

Troubleshooting 140

Scan fails because of insufficient computer memory Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan. If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory. If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer.
Scanned image is blank Solution: Load your original print side down on the right front corner of the glass.
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout Solution: Turn off autocropping in the software to retain the page layout. Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.
Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes)

Scan troubleshooting 141

in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid Solution 3: Select the correct OCR language

Troubleshooting 158

Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5. Go to the Utility section and download the HP Scan diagnostic utility. 6. Try to scan. If an error condition is identified with any of the HP software components, a red X is displayed next to the component. If there is no error condition, a green check mark is displayed next to the component. The utility is equipped with a Fix button to correct the error conditions. Cause: There was a problem with the connection between the product and the computer.
Troubleshooting Errors 159
Solution 10: Download and install the unexpected internal error and communications failure patch Solution: Download and instal the unexpected internal error and communications failure patch. This patch resolves the An unexpected internal error has occurred error and other communication failures with the product. To install the patch 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch. 5. Double-click the patch to install it on the computer. 6. Try to scan. Cause: You needed to install the unexpected internal error and communications failure patch. If this did not solve the issue, try the next solution.
Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer. This can be caused by a mismatch in the
handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. Check if you have one of the following chipsets listed: SIS 7001 USB host controller ALI chipsets NEC universal host controllers Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the USB cable to the USB port on the back of the product. 7. Reconnect the other end of the USB cable to a USB port on your computer.

Troubleshooting 160

8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Power connection Power outlet Troubleshooting Power cord and adaptor
9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13. Test the scanning functionality after each connection, until you identify which piece of equipment is causing the problem. 14. If the product fails to scan. Or, does not establish communication with the computer along with any of the USB devices plugged in, then connect a powered USB hub between the product and the computer. This might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs.

Troubleshooting 162

3. Make sure the test patterns show a complete grid and the thick color lines are complete. If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. More information about using a USB hub Verify that the USB hub is a powered hub and the power adapter is plugged in. Some powered hubs do not include the power adapter as a standard item. The hub must be plugged into a power source. Some hubs cannot handle more than four full-power USB devices. You can connect a maximum of five hubs to the system. If the product has trouble with a hub when the hubs are connected together, or there are more than four devices on the hub, connect the product to the hub that is directly connected to the computer (unless there are known issues). Cause: There was a compatibility issue with USB chipsets installed on the computer. If this did not solve the issue, try the next solution.
Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart, Officejet, Deskjet (with the product name and software version number) HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the HP Photosmart Software. Cause: No photos were found on the memory card.
File not found Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file.
File format not supported Solution: Open the file in another application, and save it in a format that the HP software recognizes. Cause: The HP software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.
Invalid file name Solution: Make sure that you are not using any invalid symbols in the file name. Cause: The file name you entered was invalid.
Supported file types for the product The product software only recognizes JPG and TIF images.
File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted.

General user messages

The following is a list of messages related to common user errors: Cannot crop Borderless printing error Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted

Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product.

Troubleshooting 210

3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Plastic tape with pink pull tab (must be removed before installing) Ink nozzles under tape
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridge were installed incorrectly. If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.

Errors 211

Copper-colored contacts
Make sure you have the following materials available: Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product. For more information, see: Clean the print cartridge contacts on page 80 Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution.

For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan
Technical information Regulatory notices 233
Notice to users in Japan about the power cord
Noise emission statement for Germany

Geruschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Toxic and hazardous substance table
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturers name and address, and applicable specifications recognized in the European community.
Technical information 234 Technical information
HP Photosmart C4400 All-in-One series declaration of conformity
Technical information 236 Technical information

Symbols/Numerics

10 x 15 cm photo paper specifications x 18 cm photo paper load pages on 1, print pages on 1, print x 6 inch (10 x 15 cm) borderless photos print x 7 inch photo paper, load 20 carriage jam 144 stalled 149 Carriage stall 200 cartridge 77 cartridges. See print cartridges choose paper 17 clean exterior 67 glass 67 lid backing 68 print cartridge contacts 80 print cartridge ink nozzle area 82 print cartridges 79 color dull 108 color tone, change in print 33 communication problems test failed 197 two-way communication lost 198 connection problems device not found 197 HP All-in-One will not turn on 88 connection types supported printer sharing 13 control panel buttons 6, copy blank 138 borderless has borders 138 cancel 61 crop is wrong 137 fit to page fails 136 make a copy 55 missing information 135 number of copies 56 quality 57 specifications 228 speed 57 troubleshooting 134 crop borderless copy is wrong 137 fails 189 customer support contact 222 warranty 221, 223
declaration of conformity European Economic Area 234 default menu 7 default printer, set as 30 device no response 117 not found 197 disconnected error 190 documents edit scanned 65 scan 63 double-sided prints 40, 41 DPOF file 52

Hewlett Packard

HP Photosmart C4400 All-in-One series ISO 24711 Ink Yield Test Report
Declaration of yield: When tested in printer HP Photosmart C4400 All-in-One series: Ink Cartridge Yield: Average CMY Cartridge Yield 155 Average K Cartridge Yield 190 Values obtained by continuous printing.
standard pages standard pages
Declared yield value in accordance with ISO/IEC 24711
90% Lower Confidence CMY Cartridge yield K Cartridge yield Date Tested: 03/04/2008 - 03/18/pages 215 pages
For Questions Concerning Testing Contact: Name: Rod Williams Address:1000 NE Circle Blvd., m/s 520A City, State, Zip: Corvallis, OR 97330-4239 Printer Model Used K Cartridge Model CMY Cartridge Model Number of Cartridges Used in Testing Number of Cartridges Used in Calculations Type of Cartridges Supplemental Cartridges Print Mode Number of Printers Used in Testing Media Used Paper Size Paper Feed Orientation Computer Model CPU Memory Size Interface Driver Version Operating System Application Software Test Suite Version
HP Photosmart C4400 All-in-One series CB335E (HP350)1 CB337W (HP75) 2 K=9, CMY=9 K=9, CMY=9 K = Separate, CMY = Combined No Continuous 3 HP All in One 22lb Copy Paper Letter size 8.5" x 11" Short Edge Feed HP D530CMT Intel Pentium 4 2.80 GHz 512MB USB 2.0 Clancy Rev 236 Windows XP Pro SP2 Acrobat Reader 6.0.1 ISO/IEC 24712: 2006(E)
Refer to comment section at end of report
Power (off/on) everyday? Other
No Use of pre-generated print files in testing

Cartridge Testing Data:

Printer #1

Set 1 Set 2 Set 3

HP Photosmart C4400 All-in-One series / MY7CI1J00N Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.25 24.01 22.86 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 175 220

Cartridge Used in Calculation Yes Yes Yes Yes Yes Yes

Printer #2

HP Photosmart C4400 All-in-One series / MY7CI1J00T Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 22.99 24.01 22.09 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 170 220

Printer #3
HP Photosmart C4400 All-in-One series / MY7CI1J013 Cartridge No. Temperature (C) Avg Max Min CB337W(75) CMY 23.20 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 23.21 23.63 22.86 CB335E(350) K 23.03 24.01 22.48 CB337W(75) CMY 22.99 24.01 22.09 CB335E(350) K 23.04 24.01 22.48

Cartridge Yield 175 225

Summary

Cartridge No.

CMY 175

CMY 170

Type Total Avg St Dev. 90%LCB

CMY 4 170

K 5 215

Comments: (As Required)

Page yields for separate black HP74, HP140, and HP860 cartridges when use with this printer model series are taken to be similar to the page yield obtained for HP350 cartridges used in this test. Page yield for separate tri-colour HP141, HP351, and HP 861 cartridges when use with this printer model series are taken to be similar to the page yield obtained for HP75 cartridges used in this test.