Enterprise Software link

Handmark Solitaire Addit Adobe Reader for Palm OS Power by Hand eReader Tutorial
Purchase and download eBooks from the web so you can read them when you want, where you want. Learn to use the popular features of your handheld. The Tutorial includes a tour of your handheld and step-by-step instructions. Access it from the Discover your device screen on the software installation CD.
Click a link below to learn about these related topics: Setup Entering Information Moving Around Moving Info Installing the desktop software from the CD Entering information with Graffiti 2 characters and shortcuts Entering information with the onscreen letter and number keyboards
Support If youre having problems with your handheld, go to www.palmOne.com/ support.
Opening applications and using menus Finding information Synchronizing your handheld with your computer Installing additional software from the CD

Sharing

Beaming information and applications to other Palm Powered devices Sending information and applications to other Bluetooth devices by using Bluetooth technology on your handheld

World Clock Customizing

Viewing the current date and time Setting the current date and time Adjusting the brightness of the display Preventing your handheld from turning on by accident

Maintaining

Caring for your handheld Resetting your handheld

Common Questions

Answers to frequently asked questions about your handheld

CHAPTER 3

Moving Around in Applications
Opening applications Using the 5-way navigator Using menus Finding information Related topics
Have you ever been to a new city and felt a bit lost until you figured out that the numbered streets run north/south and the avenues run east/west? Learning to move around on your handheld is similar. Most Palm OS applications use the same set of application controls. So once you learn how to use these standard controls, youll be driving all over town and you wont even need a map.
Find and open applications quickly Access extra features with menus Move around in applications with one hand, using the 5-way navigator Locate information in any application with the Find feature
Did You Know? You can use a favorite photo as the background for your Favorites or Applications View.

Never be far from your favorite people or places Simplify photo and video organization Store multiple videos and photos
Did You Know? If you view a photo in a popular format from an expansion card inserted into your handhelds expansion slot, the photo remains in its original format.

Supported file types

You can copy a photo or video from your computer and save it directly on your handheld or on an expansion card (sold separately) inserted into the expansion slot. You can view photos in popular formats such as JPG, BMP TIFF (uncompressed), and GIF on your , handheld. On a Windows computer, when you copy a photo in a popular format to your handheld using the Media desktop application from within Palm Desktop software, it is saved on your handheld in its original format. If you copy a photo in a different format, it is saved on your handheld in JPG format. On a Mac computer, all photos you copy by dragging them onto the Send To Handheld droplet icon are saved on your handheld in JPG format. To view a video on your handheld, on a Windows computer, open Media from within Palm Desktop software, add the video, and then synchronize to send the video to your handheld. On a Mac computer, drag the video to the Send To Handheld droplet, and then synchronize. The video is converted to a format your handheld can play and is optimized for viewing on the handheld. Note that due to numerous video formats available for both Windows and Mac computers, not all formats can be converted to a format thats viewable on your handheld. If you cant open and view a video in the desktop Media application on a Windows computer, you wont be able to view the video on your handheld. NOTE On a Windows computer, Windows Media Player, DirectX, or Apple QuickTime, is required for Media to play videos that have been prepared for playback on your handheld. If you do not have one of these applications on your computer, you can use the link on the software installation CD to download Windows Media Player. (Download requires Internet connection; additional fees may apply.)

Click the link below to learn about these related topics: Expansion Cards Inserting and removing expansion cards Naming expansion cards Viewing the contents of a card
Support If youre having problems with Real Mobile Player or RealPlayer on your computer, go to www.real.com.

Installing Synchronizing

Installing the RealPlayer software on your computer Synchronizing your handheld with your computer Using the Send To Handheld droplet
Answers to frequently asked questions about RealPlayer

CHAPTER 11

Managing Your Tasks
Creating a task Organizing your tasks Marking a task as complete Deleting tasks Customizing your Tasks list Working with Tasks on your computer Related topics
Some of the most successful people in the world are also the busiest. When asked how they manage to do it all, busy people usually say, I make lists. The Tasks application on your handheld is the perfect place to make a list of the things you need to do.

Benefits of Tasks

Set priorities Track deadlines Stay focused
Tip If no task is currently selected, you can create a new task by writing Graffiti 2 characters in the input area. Tip Add a note to a task. Select the Note button, enter the note text, and then select Done. Did You Know? You can organize your tasks by filing them into categories. You can also mark tasks as private to hide them from prying eyes.

Creating a task

Press the Tasks
Create a task: a. Select New. b. Enter a description of the task.
Long description New task Priority number Note button Due date
Assign a priority and due date:
a. Tap the priority number and select a number (1 is the most important). a. Tap the due date and select a date from the list, or select Choose Date to select a date from the calendar.
Thats it. Your handheld automatically saves the task. Make sure you have a current backup. Synchronize often.
[ ! ] Before You Begin Create a task and assign it a due date. A task must have a due date before you can set an alarm.
Tip You can customize the alarm sound for your tasks in the Tasks Preferences dialog box. Did You Know? When you set an alarm, a little alarm clock appears to the right of the task description.
Open the Set Alarm dialog box: a. Select the task you want to assign an alarm to. b. Select Details. c. Select the Alarm box.
Tip To select intervals such as the 2nd Tuesday of every month or the 3rd Thursday in November of every year, see Scheduling a repeating taskunusual interval.
Set the alarm: a. Check the Alarm box. b. Enter how many days before the due date you want the alarm to sound. c. Select the time columns to set the time the alarm sounds. d. Select OK, and then select OK again. Done

Open the Preferences dialog box: a. Open the menus. b. Select Options, and then select Preferences. Continued
Change any of the following settings, and then select OK: Sort by Select the order in which the tasks appear in the Tasks list.
Show Completed Tasks Display your finished tasks in the Tasks list. If you turn off this setting, your finished tasks disappear from the list when you check them off, but they stay in your handhelds memory until you purge them. Record Completion Date Replace the due date you assign to a task with the date you really complete and check off the task. If you dont assign a due date to a task, the completion date still records when you complete the task. Show Due Dates Display each tasks due date in the list (if you assigned one), and display an exclamation point next to each task that is overdue. Show Priorities Show Categories Alarm Sound Done Show the priority setting for each task in the list. Show the category for each task in the list.
Select a sound for the alarms you assign to your tasks.
Tip (Windows) If you chose to synchronize with Microsoft Outlook, check out the online Help in Outlook to learn how to use Tasks on your computer.
Working with Tasks on your computer
Use Tasks on your computer to view and manage your tasks. Check out the online Help in Palm Desktop software to learn how to use Tasks on your computer. The online Help includes info about the following topics: Learning about the parts of the Tasks window Entering, editing, and deleting tasks Creating repeating tasks Marking tasks as private Showing, masking, and hiding private tasks Assigning tasks to categories Printing your task list Selecting how to view tasks Sorting tasks by due date, priority level, or categories WINDOWS ONLY To open Tasks on your computer, double-click the Palm Desktop icon on the Windows desktop, and then click Tasks on the launch bar. MAC ONLY To open Tasks on your computer, double-click the Palm Desktop icon in the Palm folder, and then click To Dos.
Click a link below to learn about these related topics: VersaMail Sharing Sending tasks as attachments to email messages Beaming tasks to other Palm Powered devices Sending tasks to other Bluetooth devices by using Bluetooth wireless technology on your handheld Synchronizing with Palm Desktop software and Outlook Privacy Categories Common Questions Keeping tasks private by turning on security options Organizing tasks by type Answers to frequently asked questions about Tasks
Support If youre having problems with Tasks or with anything else on your handheld, go to www.palmOne.com/ support.

Setting advanced mail options
Set mail retrieval server options for a POP or IMAP account:
POP accounts IMAP accounts
a. Select any of the following: Get unread mail (IMAP account only) Select Get unread mail ONLY to download only unread mail to your handheld. If you dont choose this option and you select Get & Send, all of your messages on your providers mail server are downloaded to your Inbox, including messages you have already read. Delete messages on server To delete messages on your providers mail server when they are deleted in the VersaMail application, check the Delete messages on the server when they are deleted in VersaMail box. Leave mail on server (POP account only) To get email on your handheld but leave it on the server so you can view it later on your computer, check the Leave mail on server box. Continued
Port Number The port number setting defaults to 110 for POP and to 143 for IMAP servers. You may need to change the port number if you choose to retrieve incoming mail over a secure connection (see the next item). If you are not sure about the correct port number, check with your system administrator. Use Secure Connection To retrieve incoming mail over a secure (Secure Sockets Layer, or SSL) connection, check the Use Secure Connection box. If you check the box, the port number for incoming mail changes to 995. You may need to change the port number; check with your system administrator. Maximum Message Size To limit the maximum size of an incoming email message, enter the size in kilobytes (KB) for Maximum Message Size. The maximum size of an incoming message is 5KB by default, but you can enter any size up to 2048KB (approximately 2 megabytes, or 2MB), including attachments. The maximum message size that you can retrieve is 60KB for the body text and approximately 5MB of total data for any attachments. Because downloading large messages can consume handheld resources, the VersaMail application displays the size of the message and asks if you want to continue downloading any message that exceeds your maximum message size, up to a total size of 2MB. b. Select Next. Continued

Set outgoing mail options: a. Select any of the following: Display Name Enter the name you want to appear on your outgoing messages, such as Joe Smith. Reply To Address Enter the email address that you want recipients to see and reply to on your email messages, only if this is different from the email address from which you are sending the message. For example, if you are sending a message from me@yahoo.com but you want recipients to reply to me@earthlink.net, enter the reply-to address here. Reply To Address makes it look as though the email came from the address you entered. BCC Check the BCC box to send a blind copy of any email message you send to another email address. The blind copy email address is not seen by the other recipients of the message. For example, if you want a copy of all messages you send from your handheld to be sent to your corporate email account, enter that email address. b. Select Next. Continued
Tip Use a signature to add your name and phone number to all outgoing messages.
Add a signature: a. Check the Attach Signature to messages box, and then enter the text of the signature. b. Select Next. Continued
Tip If you need to enter new authentication information, enter your username, tap the Password box, enter a password, and then select OK. Check with your email service provider for authentication username and password information.
Set additional outgoing mail options: a. Select any of the following: Port Number The default is 25, the port number most SMTP servers use. If you are not sure about the correct port number, check with your system administrator. Use Secure Connection To send outgoing mail over a secure (Secure Sockets Layer, or SSL) connection, check the Use Secure Connection box. Authentication Check the box if the outgoing server (SMTP) requires ESMTP authentication. Check with your system administrator before selecting this option. If you select this option, username and password fields appear. These fields are already filled in based on the account information you entered. In most cases, the information displayed is correct; however, occasionally your authentication username and/or password is different from your account username or password. b. Select Done. Done

Manage incoming mail server settings: a. On the Mail Servers screen, select Details. b. Select the Options pick list, and then select Incoming Mail.
c. Do any of the following: Get unread mail ONLY For IMAP accounts, retrieves unread email only. To get all email and not just unread email, deselect Get unread mail ONLY. Maximum Message Size receive. Enter the maximum message size that you can
Leave mail on server (POP only) handheld on the server also. d. Select OK. Continued
Leaves email that you receive on the
Tip Advanced incoming mail options are different depending on the connection type you selected and the server protocol: POP or IMAP. Tip The Deleted Mail and Sent Mail fields are case sensitive, and the folder name should be spelled exactly as it appears on the server.
Manage advanced incoming mail server settings: a. On the Mail Servers screen, select Details. b. Select the Options pick list, and then select Advanced Incoming.
c. Do any of the following: Port Number Usually 110 for POP and 143 for IMAP servers. If you are not sure about the correct port number, check with your mail server administrator. Use Secure Connection To retrieve incoming mail over a secure (Secure Sockets Layer, or SSL) connection, check the Use Secure Connection box. Use APOP (POP only) Encrypts your username and password when they travel over the network. Some services require APOP to work properly, while others do not work properly if APOP is used. If you arent sure if your ISP or web email provider supports APOP check with your email provider. , Root Folders (IMAP only) Continued Defines the root folder on your IMAP server.
Tip If you are using the VersaMail conduit and have an IMAP account, you must configure the outgoing mail settings to send mail.
Deleted Mail (IMAP only) server. Sent Mail (IMAP only) server. d. Select OK.
Stores deleted email in the folder you specify on the
Shows the name of your Sent Mail folder on the
Manage outgoing mail server (SMTP) settings: a. On the Mail Servers screen, select Details. b. Select the Options pick list, and then select Outgoing Mail.
c. Do any of the following: Display Name Enter the name you want to appear on your outgoing messages, such as Joe Smith. Reply To Address Enter the email address that you want recipients to see and reply to on your email messages, only if it is different from the email address from which you are sending the message. For example, if you are sending a message from me@yahoo.com but you want recipients to reply to me@earthlink.net, enter the reply-to address here. Reply To Address makes it look as if the email came from the address you entered. BCC Check the BCC box to send a blind copy of any email message you send to another email address. The blind copy email address is not seen by the other recipients of the message. For example, if you want a copy of all messages you send from your handheld to be sent to your desktop email account, enter that email address. d. Select OK. Continued

Tip The default Timeout setting is 45 seconds. It can be any number greater than 0 seconds; however, if you set the number too low, your connection attempt may time out before you make a connection with the email service provider.
Auto-Disconnect Automatically disconnects your remote connections after each command. Each command you perform initiates a new call to your ISP. This setting is not recommended if you plan to perform multiple email transactions in a short amount of time. Disconnect on Exit Disconnects from the network only after you leave the VersaMail application. This feature is an alternative to Auto-Disconnect. This option keeps your connection active while you perform multiple transactions in the VersaMail application, but automatically disconnects when you move on to a different application on your handheld. If this option is not selected, you must manually disconnect from your ISP. Modem Wait Displays the number of seconds that the modem uses to initialize itself. If you have a modem, select and enter a number of seconds for the wait. The typical setting for a wireless modem is 3, and the typical setting for most normal modems is 0. Done
Changing email header details
When viewing a message in any folder, you can change the view of the message header. The email header options are as follows: Short header: Shows senders name or address (From field) and subject line (Subj field).
Tap icon to switch to full header
Full header: Shows the following: Senders name or email address (From field) Subject line (Subj field) Date message was composed, sent, or received (Date field) Size of message including any attachments (Size field) Recipients name or email address (To field)
Tap icon to switch to short header
You can also switch between a short header and a full header for a message you are composing. Short header shows the To and Subject fields only; full header shows the To, cc, bcc, and Subject fields.
Tap to switch to full header Tap to switch to short header
To switch between short and full headers on either a folder screen or a message screen, tap the header icon in the upper-right corner of the screen.
Backing up mail databases
If you want to make sure you have a backup copy of all your email, you can back up all the email databases from the handheld. This is useful if you download messages directly from a mail server to your handheld. The backup copy is stored in the Backup folder on your computer.
Tip In most cases your email is on your server, so you do not need to back up your email database from your handheld. Tip Uncheck the Backup ALL Databases box to make synchronizing go faster.

Benefits of Dialer

Easily dial numbers that are not in Contacts by using the keypad on your device screen Keep your call history on your handheld Quickly dial numbers using speed dial
[ ! ] Before You Begin Before you can dial a number, you must set up a phone connection on your handheld.

Dialing a number

Tapping out a number on your handheld is sometimes easier than using your mobile phone.

Entering a number

Go to Applications and select Dialer
Tap the telephone number on the keypad.
Digits appear in the numeric display Enter phone number and tap Dial Tap Clear to delete last digit from numeric display. Tap and hold to clear entire numeric display
Tap and hold the 0 key to add a + (plus) to the number sequence

Tap Dial. Done

Redialing the most recently used number
Dial the most recently used number: a. Tap Dial to display the most recently used number.
The most recently dialed number is displayed Tap Dial
b. Tap Dial again to dial the number. Done
Did You Know? Dialer keeps a list of 11 of the most recently dialed numbers. Did You Know? If the number is a speeddial entry, the name from the speed dial entry appears in the Call History list.
Dialing a number from the Call History List
Dial the number from the list: a. Tap History. b. Tap an entry from the History list.
Tap entry to enter number on Dialer view

c. Tap Dial. Done

Using speed dial
Speed dial allows you to store ten of your most commonly used numbers and to dial one with a single tap.
Adding a speed-dial entry
Add a speed-dial entry: a. Tap Speed. b. Tap an empty speed-dial button.
Tap empty speed-dial button
c. Enter a name and telephone number. d. Tap OK. Done
Dialing a number using speed dial
Dial the number: a. Tap Speed. b. Tap one of the named speeddial buttons.
Tip You can go directly to the Edit Entry dialog box by tapping and holding a speed dial button.
Editing a speed-dial entry
Edit an entry: a. Tap Speed. b. Tap Edit.

Tap Edit

c. Tap an entry. d. Edit the entry. e. Tap OK, and then tap Done. Done
Click a link below to learn about these related topics: Moving Around Connecting Opening applications

CHAPTER 22

Keeping Your Information Private
Choosing a security level Marking information as private Setting the level of privacy Using a password Locking your handheld Using Quick Unlock Encrypting your information Limiting the number of password attempts Related topics
You probably wouldnt leave your door unlocked at night, so why should it be any different with your handheld? When you think about the amount of personal and private information stored there, youll definitely want to protect it.

Benefits of privacy

Protect information if your handheld is misplaced Hide private information Unlock your handheld using only one hand
Choosing a security level
There are a variety of security levels available for your handheld. Choose the level that provides the best mix of security and convenience. Activating no security features All entries are accessible to anyone who has your handheld. This includes entries that are marked private but are not masked or hidden. Masking private entries without creating a password Masked entries are displayed when selected. This provides some degree of privacy for private entries, but anyone can view the info by simply selecting it. Hiding private entries and creating a password is entered. This is the basic level of security. Private entries are displayed when the password
Encrypting entries (requires assigning a password) Entries are scrambled whenever your handheld locks, and are only displayed when the password is entered. Choose to encrypt all information, or just private entries. This feature provides better security than hiding private entries and assigning a password. Limiting the number of password attempts Selected information is deleted after a specified number of incorrect password attempts. Use this feature along with encryption for the highest level of security.
Marking information as private
Marking an entry as private is the first step in protecting your info.
Create a new entry, or select the entry that you want to make private.
Mark it as private: a. For existing Contacts, select Edit. b. Select Details. c. Check the Private box. d. Select OK.

Private box

e. In Contacts and Memos, select Done. Done
Tip You can also set the level of privacy from within certain applications. Open the Options menu, select Security, and then select the level of privacy from the Privacy pick list.
Setting the level of privacy
Add further protection to your private entries by setting the privacy level (hidden/masked).
Hiding or masking private entries
Open Security: a. Go to Applications, and then select Prefs b. Select Security.
Select the display option for private entries: a. Select the Private Records pick list. b. Select one of these options, and then select Done. Show Display private entries.
Mask Cover entries with a gray mask; you can see the mask onscreen, but you can't see the content of the entry. Hide Make private entries invisible.

Repeat step 2 for each stroke you want to reassign, and then select Done. Done
Tip You may want to add a space character after the last word in your ShortCut text. This way, a space automatically follows the ShortCut text. Tip To learn how to use ShortCuts while entering information, see Writing Graffiti 2 ShortCuts. Did You Know? Your ShortCuts are backed up on your computer when you synchronize.

Setting up ShortCuts

Are you looking for a quicker way to enter information on your handheld? Use ShortCuts to define abbreviations for any words, letters, or numbers that you enter often. You can use your ShortCuts anywhere you enter info with Graffiti 2 writing.
Open ShortCuts Preferences: a. Go to Applications. b. Select Prefs.
c. Select ShortCuts. Continued
Tip The ShortCut Text can be 45 characters long. Thats long enough for a name whose spelling you always forget or a complex email address.
Create a ShortCut: a. Select New. b. On the ShortCut Name line, enter the abbreviation. c. On the ShortCut Text line(s), enter the text you want to insert when you write the abbreviation. d. Select OK, and then select Done. Done
Tip To delete a ShortCut, open ShortCuts Preferences and select the ShortCut. Select Delete, select Yes, and then select Done.

Changing ShortCuts

After you create a ShortCut, you can modify it at any time.
Open ShortCuts Preferences: a. Go to Applications. b. Select Prefs c. Select Shortcuts.
Edit the ShortCut: a. Select the ShortCut you want to change. b. Select Edit. c. Make your changes. d. Select OK, and then select Done. Done
Key Term Touchscreen Another name for your handhelds screen and the internal circuitry that enables it to respond appropriately to taps. Tip If your screen is not responding to taps, use the 5-way navigator to open Touchscreen Preferences.
Correcting problems with tapping
Is your screen not responding to taps? Are you getting unexpected results when you tap? For example, when you tap the number keyboard icon, does the Find dialog box open instead? If this happens, its time to align the screen.
Open Touchscreen Preferences: a. Go to Applications. b. Select Prefs.

c. Select Touchscreen.

Key Term Calibration The process of aligning your handhelds touchsensitive screen so that when you tap an element on the screen, your handheld detects exactly what you want it to do.
Tap the targets on the screen as precisely as possible, and then select Done. NOTE You need to tap at least three targetsmaybe more if you dont tap carefully. Done
Tip You can choose different types of sounds for Calendar, Tasks, and World Clock. Go to the application, open the Options menu, and then select Preferences. Did You Know? When you connect headphones to your handheld, the external speaker is automatically silenced, the Sounds & Alerts settings are maintained, and all volume levels are automatically adjusted for use with headphones.

Set as default check box 91 Set Country dialog box 516 Set Date & Time button 491 Set Date dialog box 491, 514 Set the default connection type option 292 Set Time dialog box 134, 492, 515 setting up email accounts 271 setting up wireless connections 246 settings See preferences setup 568 Setup Devices option 257 Setup dialog box 86 sharing files 247 information 114, 230, 428, 438, 560 photos 192 usernames 67 videos 192 sharing FAQs 589 sharing information 20 Short header option 371 Short Message Service (SMS) 379 short messages 378 ShortCut strokes (Graffiti 2 writing) backing up 521 changing 523 deleting 523 described 5556 setting up 521 ShortCut Text line 522 shortcuts 24, 39, 62, 511 ShortCuts Preferences screen 521, 523 Show History command 454 Show Multiple Locations setting 499 Show Private Records dialog box 461
Show videos in Slide Show option 180 signatures 282, 309 Silent profile 525 Simple Mail Transfer Protocol. See SMTP servers sketching 237 Slide Show Delay pick list 180 slide shows 175, 180, 185 slider 23 small fonts 507 small icons 504 Smart Addressing feature 308, 369 SMS application additional information for 387 benefits of 378 installing 28 messaging 28 opening 379 sending text messages 379 SMS messages 379 SMTP servers 277, 288 Snooze setting 498 soft resets 562, 571 software See also applications accessing additional 17 adding 551 adding additional 103 downloading additional 29 included on handheld 25 installing 7, 26, 66, 103 third-party applications and 8 Solitaire 29 Song Details dialog box 212 song lists
adding songs to 207 creating 202, 206207 deleting 211 displaying 204 editing 209 naming 206 removing items on 210 selecting 208 selecting items 205, 208, 212 selecting music from 205 troubleshooting 583 songs 195, 207, 210, 212 See also music; song lists Sort by date option 187 Sort by name option 187 Sort by option 313 Sort by pick list 242 Sort by type option 187 Sort manually option 187 Sort order option 313 sorting contacts 131 expenses 449 memos 236 notes 242 photos 187 videos 187 sound files. See audio files; music files sounds See also music; voice memos changing alarm 240 setting alarm 148, 166, 227, 498 setting preferences for 525 Sounds & Alerts screen 525 space characters 521, 537

setting repeat intervals for 219, 221 viewing due dates for 227 viewing overdue 227 Tasks application adding tasks 216, 218, 220 additional information for 229 categorizing information in 481 getting help with 228 icon 25 importing information for 100 marking completed tasks 223 opening 216 overview 215 saving information for 225 saving information in 216 securing contents 229 setting display options for 222 setting preferences for 226227 synchronizing information for 69, 96 transferring information to 59 troubleshooting 229, 583 updating information in 67 Tasks files 100 Tasks list 154, 222, 224, 226 TCP/IP Settings button 83 TDA files 100 technical assistance 17, 172, 387, 595 Technical Support office 595 telephone numbers See phone numbers testing email accounts 283 text adjusting fade setting for 502, 505 changing color of 163, 509 changing screen fonts for 506 copying and pasting 62
entering 43, 55, 58 entering abbreviations for 521, 522 formatting email 301 resizing 232 searching for 40 selecting 40, 61 viewing against photos 163 text files 327 downloading 329 text messages managing 28 opening 382 sending 247, 378, 379 viewing 382, 383, 384, 386 third-party applications 8, 571, 591, 592 thousands separator 517 Thumbnail icon 176 Thumbnail view (Media) 175, 176 thumbnails (photos) 163, 502, 505 TIF files 327 TIFF files 174 time See also clock blocking out periods of 137, 140 changing 491 checking 490 displaying current 22, 493 displaying free 163 displaying specific periods of 163 entering current 55 entering display options for 165 incorrect 573 resetting 149, 512, 514 scheduling 134 scheduling periods of 134
setting current 515 setting for alarms 148, 218, 241, 497 setting location-specific 491, 512 unscheduled events and 136 time bars 163 time formats 515, 517 time stamps 56 time zones 143, 493, 495, 512, 513 timed events 164 timeout intervals 369 Timeout option 369 tips 17, 24 Tips icon 23, 24 To Do lists 215, 218 See also tasks toolbars 39 top arrow controls 23 Touchscreen Preferences screen 524 touchscreen See screen TouchTone dialing 533 tracking expenses 440 transfer options 566 transferring applications 27 files 68, 100, 403 information 59, 67, 69, 100 music 196, 200, 201 Office files 66 wirelessly 247 Trash folder 323, 324, 369 travel expenses 449 travel guides 551 troubleshooting 8, 72, 524, 568 See also help trusted connections 263

Setting Show Options. 95 Working with Expense data on your computer. 96 Displaying the euro on your computer. 97 Printing the euro. 97 Using Expense menus. 97 Options menu. 97 Chapter 9: Using Memos. 99 Creating memos. 99 Reviewing memos. 100 Using Memos menus. 100 Record menus. 100 Options menus. 101 Chapter 10: Using Note Pad. 103 Creating a note. 104 Changing Note Pad color settings. 104 Setting an alarm for a note. 105 Using Note Pad menus. 107 Record menu. 107 Options menu. 107 Chapter 11: Using Palm Photos. 109 Viewing photos. 109 Viewing photos in Thumbnail view. 109 Viewing photos in List view. 110 Viewing a slide show. 111 Rotating photos. 112 Viewing photo information. 112 Creating an album. 113 Filing photos in albums. 114 Copying photos. 114 Renaming or deleting an album. 115 Beaming photos. 116 Deleting photos. 116 Working with photos on your computer. 117 Using Palm Photos menus. 118 Options menu. 118
Chapter 12: Using Tasks. 119 Creating tasks. 120 Setting priority. 120 Checking off a task. 121 Changing task details. 121 Setting a due date. 122 Setting an alarm. 122 Scheduling repeating tasks. 123 Display options. 124 Using the display filters. 124 Setting Tasks Preferences. 125 Chapter 13: Using Palm VersaMail Personal E-mail Software. 127 VersaMail application features. 127 Getting started with the VersaMail application. 127 Synchronizing an existing username. 128 Upgrading a MultiMail/VersaMail database. 128 Setting up and managing e-mail accounts. 128 Account and connection types. 129 Network e-mail account prerequisites. 129 Creating an e-mail account. 132 Editing e-mail accounts. 140 Deleting an e-mail account. 141 Selecting a different service for a given e-mail account. 142 Adding ESMTP to an account. 143 Troubleshooting account access problems. 145 Getting, sending, and managing e-mail. 145 Getting e-mail. 145 Auto get mail with notification. 148 Reading e-mail. 155 Creating and editing mail folders. 165 Creating and sending new e-mail. 167 Working with URLs. 179 Working with attachments. 179 Deleting messages. 189 Emptying the trash. 192 Marking messages as read or unread. 193 Setting preferences for getting and deleting e-mail. 194 Adding or updating a Contacts record directly from a message. 195

Perform a HotSync operation to install the selected application(s) on your handheld. See Conducting HotSync operations in Chapter 15 for details.
not installed. This can happen if the file type was not recognized during the HotSync operation. Expansion cards may hold applications that use files other than the Palm application files. For your handheld to recognize such a file, you must first launch the associated application at least once.

Removing applications

If you run out of memory or decide that you no longer need an application you installed, you can remove applications from your handheld or from an expansion card. From your handheld, you can remove only add-on applications, patches, and extensions that you install; you cannot remove the applications that reside in the operating system of your handheld.
To remove an add-on application:
Select Delete on the App menu. Tap the Delete From pick list and select either Handheld or Card. If you want to delete applications from a card, the card must be seated in the expansion card slot. Tap the application that you want to remove. Tap Delete. Tap Yes, and then tap Done.
Removing Palm Desktop software
If you no longer want to use Palm Desktop software, you can remove it from your computer. This process removes only the application files. The data in your Users folder remains untouched.
IMPORTANT If you remove Palm Desktop software, you also remove the HotSync Manager synchronization software and can no longer synchronize with your computer. If you want to synchronize data with another personal information manager (PIM), you need to have Palm Desktop software installed.
NOTE You may need to modify the steps shown here to accommodate the version of the operating system installed on your computer.
To remove Palm Desktop software from a Windows computer:
From the Windows Start menu, select Settings, and then click Control Panel. Double-click the Add/Remove Programs icon. Click the Change or Remove Programs button. Select Palm Desktop. Click Change/Remove. This process removes only the application files. The data in your Users folder remains untouched.

Tap the Currency pick list in the Receipt Details dialog box, and then select Edit currencies.

Select Edit currencies

Tap each Currency pick list, and then select the country whose currency you want to display on that line. Tap OK to close the Select Currencies dialog box, and then tap OK.
Changing the default currency
You can select which currency appears by default when youre entering Expense items. You can override this setting when entering individual expense items.
To change your default currency:
Open Expense. Tap the Menu icon.
Tap Options, and then tap Preferences. Tap the Default Currency pick list. Select the currency symbol you want to appear in Expense.

Setting Show Options

Defining a custom currency symbol
If the currency you want to use is not in the list of countries, you can create your own custom country and currency symbol.
To define a custom currency symbol:
Tap Options, and then tap Custom Currencies. Tap one of the four Country boxes.

Tap a Country box

Enter the name of the country and the symbol that you want to appear in Expense.
Tap OK to close the Currency Properties dialog box, and then tap OK again.
Show Options defines the sort order and other settings that relate to your Expense items.
To open the Show Options dialog box:
In the Expense list, tap Show. Select any of the options.

Tap Show

Sort by Distance Show currency 3.
Enables you to sort expense items by date or type. Enables you to display Mileage entries in miles or kilometers. Shows or hides the currency symbol in the Expense list.
Working with Expense data on your computer
After you enter your expenses into the Expense application on your handheld and perform a HotSync operation, Palm Desktop software enables you to do any of the following on your Windows computer. See the Palm Desktop software online Help for details. This feature is not available on Mac computers.
Add, modify, and delete your Expense data. Organize your Expense data by category, amount, date, type, or notes. View Expense data in various formats: List, Large Icons, or Small Icons. Record individual expenses in various currencies and display the total in one selected currency type. Print Expense reports. Transfer Expense data to other applications, such as Microsoft Excel, using the Send command or Export command, and import data in popular file formats.

Using Expense menus

Displaying the euro on your computer
When you perform a HotSync operation, the euro symbol is transferred to Palm Desktop software like any other piece of data on your handheld. The symbol appears in Palm Desktop software, however, only if you are using fonts that support the euro symbol. These fonts are part of the operating system on your computer. They do not reside with your Desktop application, and they are not produced by Palm, Inc. For more information, refer to the documentation that accompanies your desktop computers operating system.

Printing the euro

Even with operating system support, problems may arise when you print documents that contain the euro. When a particular font is present on both the printer and the computer, the printers version of the font is used by default to increase printing speed. If the printer font does not include the euro, a box is printed instead of the euro symbol. You can work around this problem by transferring the Expense data to another application and inserting a bitmap image of the euro into the document in the appropriate places, or by not using the printers built-in fonts (if allowed).
Expense menu commands that are not explained elsewhere in this book are described here. See Using menus in Chapter 4 for information about selecting menu commands.

Options menu

Opens the Preferences dialog box, where you can select automatic fill and default currency options.

Use automatic fill.

Enables you to select an expense type by writing the first letter of an expense type in the input area. For example, if you write the letter T, it enters the Taxi expense type. Writing T and then E enters Telephone, which is the first expense type beginning with the letters TE.

About Expense

Shows version information for Expense.

CHAPTER 9

Using Memos
Memos provides you with a place to take notes that are not associated with records in Calendar, Contacts, or Tasks. The number of memos you can store depends only on the memory available on your handheld.

To open Memos:

Select the Memos icon

Creating memos

This section describes how to create a memo. Each memo you create can be up to approximately 32KB in size.

IMPORTANT The sort order and types of tasks displayed, such as showing completed or due tasks, is set in the Preferences menu. For more information, see Setting Tasks Preferences in the next section.
To use the display filters:
Tap filter button. Tap the filter pick list and select the filter type.

Tap the filter button

Tap the filter pick list

All Date

Displays a list of all tasks. When Date is selected, the Date filter pick list appears in the upper -right corner below the title bar. Select from the following date filters.

Due Today:

Lists all tasks due today.
Last 7 Days: Displays a list of all tasks that were due in the 7 days including today. Next 7 Days:
Displays all tasks that are due in the next

Past Due:

Displays all past-due-date incomplete tasks.
When Category is selected, the Category pick list displays in the upper-right corner below the title bar. Select a category from the list to display all tasks within the selected category.
Setting Tasks Preferences
The Tasks Preferences dialog box enables you to control the which tasks are displayed and how they are sorted. These settings also affect task items displayed in Calendar Agenda view. See Working in Agenda View in Chapter 5. You can also set alarm sounds for tasks in the Preferences dialog box.
To change Preferences settings:
Select Preferences from the Options menu.

Sort by

Tap the pick list to select the order the tasks display in the Tasks list. Displays your completed tasks in the Tasks list. If you turn off this setting, your tasks disappear from the list when you complete (check) them. Items that no longer appear on the list because you turn off this setting have not been deleted. They are still in the memory of your handheld. You can purge completed items to remove them from memory.

Show Completed Tasks

Record Completion Date
Replaces the due date with the actual date when you complete (check) the task. If you do not assign a due date to a task, the completion date still records when you complete the task. Displays the due dates associated with tasks in the list and displays an exclamation mark next to tasks that remain incomplete after the due date passes. Shows the priority setting for each task. Shows the category for each task. Tap pick list to select an alarm sound.

Show Due Dates

Show Priorities Show Categories Alarm Sound 4.

Tap Next.

Entering the account username and password
In the next part of the VersaMail Account Setup, you enter the username and password for this account. The VersaMail 2.6 application provides strong128-bit AES encryption for your password.
To enter the account username and password:
Enter the username you use to access your e-mail. This is generally the part of your e-mail address appearing before the @ symbol; it is usually not your entire e-mail address.
Tap the Password box, and then enter your password. Tap OK. The Password box displays the word Assigned to indicate that a password has been entered. Tap Next.
Entering the name of the incoming and outgoing mail server
You need to verify your e-mail address for the account you are accessing, as well as enter the names of the outgoing and incoming mail servers.
To enter mail server settings:
If you chose a preconfigured service from the Mail Services pick list on the Account Setup screen, the e-mail address field is completed automatically, based on the username and mail service you entered. Check the address to verify that it is correct, and edit it if necessary. If you chose Other from the Mail Services pick list on the Account Setup screen, enter the e-mail address for your account.
E-mail address will be filled in automatically if you chose a preconfigured mail service Mail servers will be filled in automatically if the VersaMail application knows the names based on the mail service you chose
Enter the name of your incoming (POP) mail server, such as pop.mail.yahoo.com. If the VersaMail application knows the incoming mail server name based on the mail service you selected, the correct server name is displayed.
Enter the name of your outgoing (SMTP) mail server, such as smtp.mail.yahoo.com. If the VersaMail application knows the outgoing mail server name based on the mail service you selected, the correct server name is displayed.
Tap Next. Do one of the following: To accept these mail options and begin using the VersaMail application, tap Done. This takes you to the Inbox of the account you set up. See Getting, sending, and managing e-mail later in this chapter for information on getting and sending e-mail. If you set up a synchronize-only e-mail account, you need to configure this account on your desktop. See Configuring account settings in HotSync Manager later in this chapter for information. You will not be able to synchronize e-mail between your handheld and your desktop until you configure the account on your desktop. To set up additional mail options, tap Next. Continue with the next set of procedures.

Tap More 2.
Tap Yes to continue downloading the entire message with attachment.
When downloading is complete, the red paper clip icon appears and the More button is no longer displayed. Follow the procedure for viewing an attachment presented earlier in this chapter.
To download multiple attachments whose total size exceeds the maximum message size:
Tap the red paper clip icon.
Select one of the following: To view any fully downloaded attachments without continuing to download additional attachments, tap No. Follow the procedure for viewing an attachment presented earlier in this chapter. To continue downloading all messages, tap Yes.
When downloading is complete, the Attachments dialog box appears, showing all downloaded messages. Follow the procedure for viewing an attachment presented earlier in this chapter.
Saving attachments to an expansion card
If you have purchased an expansion card that provides extra memory, you can save downloaded attachments to the expansion card.
To save an attachment to an expansion card:
Insert the expansion card into the slot on your handheld. Follow the procedure for downloading attachments described earlier in this chapter. On the Attachments screen, select the attachment you want to save, and then tap Save To Card.
Repeat steps 3 and 4 for each attachment you want to save.
Attaching files from a handheld application
You can attach files on your handheld to e-mail messages you send. For example, you can attach files from the various handheld applications, such as a Calendar appointment (.vcs or.ics), tasks in the Tasks application (.vcs or.ics), or text memos (.txt).
NOTE The maximum size message you can send is 60KB for the body text and
approximately 5MB of total data for any attachments. The maximum number of attachments for any e-mail message is ten, regardless of the attachments total size.
The types of files you can attach from a handheld application include the following:
vCard (.vcf) vCal/iCal (.vcs/.ics) Memo/Text (.txt) PRC (.prc) PDB (.pdb) Microsoft Word document (.doc) Microsoft Excel spreadsheet (.xls)
To attach a file from a handheld application:
, tap Options, and then tap Attachment.
Tap the Type pick list, and then select the file type. The VersaMail application displays all file types that reside on your handheld that you are able to attach to an e-mail message.
Select type of file you want to attach
All files of the selected type appear in the Type box. For example, if you select Appointment (vCal/iCal), tap Calendar to see a list of appointments from a particular date that you can attach, or tap Tasks to see tasks.

To delete one or more messages:
Tap the folders pick list, and then select the folder that contains the message you want to delete. Do one of the following:

Item to delete Action

One message Multiple messages A group of adjacent messages
Tap the bullet next to the messages icon. Tap the bullet next to the icon of each message that you want to delete. Drag the stylus along the left of the message icons. To select another group, lift the stylus and select the next group of messages.
Press Right on the navigator to move to and open the Message menu. Press Down on the navigator to move to the Delete option, and then press Select to delete the message.
TIP Alternately, you can tap the message icon next to a selected e-mail message, and then select Delete, or tap the Menu icon , and then select Delete.
Tap OK. (Optional) Tap Also delete message(s) on server if you want to delete the messages from the server now. The selected messages move to the Trash folder and are deleted from your handheld when you empty the trash. You can empty the trash manually, or set the preference to automatically empty the trash. By default, the trash autoempties all deleted e-mail older than one week. See Emptying the trash later in this chapter for more information.
If you delete a message on the server, you cannot retrieve it and view it

again later.

To delete messages before a certain date:
, and then tap Delete Old from the Message menu.
Tap the Folder pick list, and then select the folder that contains the messages you want to delete.
Displays the current folder for deleting messages
Tap the Older than pick list, and then tap One Week, One Month, or Choose Date.
If you tap Choose Date, you can select a date from the calendar.
Tap a date to select it, or tap Today
Tap Delete. (Optional) Tap Also delete message(s) on server if you want to delete the message from the server now.

Emptying the trash

Deleted e-mail accumulates in the Trash folder and takes up space on your handheld. To increase memory, you should empty the trash regularly. If you want to automatically empty the trash, you can set a preference to empty the trash immediately or empty any e-mail older than a certain number of days.

Performing a HotSync operation: Windows computers
When you set up your handheld for the first time, you perform an initial HotSync operation. See Step 5: Perform a HotSync operation in Chapter 1 for details. As part of this initial HotSync operation, you need to enter user information on Palm Desktop software. After you enter this information and synchronize with your handheld, HotSync Manager recognizes your handheld and doesnt ask for this information again.
NOTE Before you perform an initial HotSync operation, you must install Palm
Desktop software. If you have not installed this software, see Step 3: Install software in Chapter 1 for instructions.
If you are a system administrator preparing several handhelds for a group of users, you may want to create a user profile. See Creating a user profile later in this chapter before performing the following steps.
Chapter 15 Performing HotSync Operations
To perform a HotSync operation on a Windows computer:
Plug the HotSync cable into the port on the bottom of your handheld.
If HotSync Manager is not running, start it: On the Windows desktop, click Start, and then select Programs. Navigate to the Palm Desktop software program group, and select HotSync Manager. Alternatively, you can start the Palm Desktop software, which automatically opens HotSync Manager. Turn on your handheld. Tap the Star icon on the Home screen.
IMPORTANT Every handheld should have a unique name. To prevent loss of a users records, never try to synchronize more than one handheld to the same username.
The HotSync Progress dialog box appears, and synchronization begins.
Wait for a message on your handheld indicating that the process is complete. After the HotSync process is complete, you can unplug the cable from your handheld.
To perform a HotSync operation using an alternate cable method:
Connect the HotSync cable to your handheld and your computer. Turn on your handheld. Tap the Home icon Tap the HotSync icon to open the Home screen. in the Home screen.

To enter a password:

From the Communications Preferences list, select Network. Tap the Password field. Enter the password you use to log in to your server.

Enter password here

Tap OK. The word Assigned appears in the Password field.

Selecting a connection

Use the Connection setting to select the method you want to use to connect to your ISP or to a dial-in server. See Connection Preferences earlier in this chapter for information about creating and configuring connection settings.

To select a connection:

From the Communications Preferences list, select Network. Tap the Connection pick list.
Tap here to display a list of available connections
Select the connection you want to use. Tap Done.
Adding telephone settings
The Phone field enables you to store the telephone number you use to connect with your ISP or dial-in server. You can also define a prefix, disable Call Waiting, and give special instructions for using a calling card.
To enter your server phone number:
From the Communications Preferences list, select Network. Tap the Phone box. Enter the phone number for your ISP or dial-in server.
Enter your ISP phone number here
If you need to enter a prefix or to disable Call Waiting, skip to those procedures. Otherwise, tap OK. Tap Done.

Entering a prefix

A prefix is a number that you dial before the telephone number to access an outside line. For example, many offices require that you first dial 9 to dial a number outside the building.

To enter a prefix:

From the Communications Preferences list, select Network. Tap the Phone box. Tap the Dial Prefix check box to select it.
Select this box if you need to use a prefix

Enter your prefix here

Enter the prefix. Tap OK, and then tap Done.

Disabling Call Waiting

Call Waiting can cause your session to terminate if you receive a call while you are connected. If your telephone has Call Waiting, you need to disable this feature before logging in to your ISP or dial-in server.

To disable Call Waiting:

From the Communications Preferences list, select Network. Tap the Phone box. Tap the Disable call waiting check box to select it.
Select this box if you need to disable Call Waiting
Enter your disable code here
Enter the code to disable Call Waiting on the Disable call waiting line. Each telephone company assigns a code to disable Call Waiting. Contact your local telephone company for the code that is appropriate for you.

Viewing the Network Log

If viewing the expanded Service Connection Progress messages does not give you enough information to find out why you cannot connect to your ISP or dial-in server, take a look at the Network Log. The Network Log lists all of the communication that occurs between your modem and your dial-in server during the login procedure. The information in the Network Log can help your ISP or your system administrator pinpoint where the login procedure communication fails and why.

To view the Network Log:

From the Network Preferences screen, tap the Menu icon Select Options, and then select View Log.
Tap the up and down arrows of the scroll bar to see the entire Network Log. Tap Done.

Adding a DNS number

If your ISP or dial-in server requires a DNS number and you did not enter that information in the Network Preferences screen, it will appear that you successfully logged in to your network. When you try to use an application or look up information, however, the connection fails. If this occurs, try adding a DNS IP address. Ask your ISP or your system administrator for the correct primary and secondary DNS IP address.
Setting Personal Preferences
Personal Preferences enable you to customize the buttons, colors, owner information, and Graffiti 2 ShortCuts on your handheld.
To open the Personal Preferences screens:

Buttons Preferences

The Buttons Preferences screen enables you to assign a frequently used application to the Star icon, and to associate various applications with the buttons on the front and side of the handheld. The Star icon is assigned to perform a HotSync operation by default. But if you use Memos or some other application more frequently, you can assign Memos or the other application to the icon so that you dont have to scroll through the Home screen whenever you want to use that application.
To change the Buttons Preferences:
From the Personal Preferences list, select Buttons. Tap the pick list next to the button you want to reassign.
Tap arrow to show pick list
Select the application that you want to assign to the button. To restore all the buttons to their factory settings, tap Default.

Pen Preferences

The Buttons Preferences screen enables you to change the assignment of the fullscreen pen stroke. By default, the full-screen pen stroke activates Graffiti 2 Help.

Drag to top of screen

To change the Pen Preferences:
From the Personal Preferences list, select Buttons. Tap More.
Tap the pick list, and then select one of the following settings for the full-screen pen stroke:
Brightness Keyboard Graffiti 2 Help Turn Off & Lock
Opens the brightness control dialog box. Opens the onscreen keyboard for entering text characters. Opens a series of screens that show the Graffiti 2 character set. Turns off and locks the handheld. You must assign a password to lock the handheld. When it is locked, you need to enter the password to use your handheld. Beams the current record to another device with an IR port.

I cannot install Palm Desktop Try the following: software on my Mac computer. 1. Disable any virus-scanning software on your computer.
Quit any open applications. Make sure your computer has at least 50MB of disk space available. Install the latest Macintosh software updates to your computer. If you are upgrading from an older Palm handheld, or nonPalm-branded handheld, remove any previous version(s) of Palm Desktop software using the Windows Add/Remove Programs Control Panel Uninstall and then reinstall Palm Desktop software. Check that the files appear under the correct username in the Palm Quick Install window. If files do not install after you perform a HotSync operation, the file type was not recognized. Try launching the associated application from your handheld, and then performing another HotSync operation. If the files still remain in the list, they are not associated with an application on your handheld and cannot be installed. If you dropped a.zip file on the Quick Install icon, and the files do not appear in Quick Install, try unzipping the file first with Zip file utility such as WinZip. Drop the unzipped files directly on the Quick Install Window.
My files didnt install during a HotSync operation.
I cant add more files to the Palm Quick Install list.
Make sure the dialog box that confirms where the files will be installed is closed. You cannot add more files to the list when the confirmation dialog box is open. For details, see Installing applications and files on a Windows computer in Chapter 4.

Operating problems

I dont see anything on my handhelds screen.
Try each of these in turn:
Press an application button to ensure that your handheld is turned on. Tap the Brightness icon in the upper-right corner of the input area. If the Brightness dialog box appears, adjust the brightness by pressing and holding Up on the 5-way navigator for a few seconds. If this doesnt work, press and hold Down on the navigator for a few seconds. If your handheld was exposed to cold, make sure it is at room temperature. Charge your handheld. Perform a soft reset. If your handheld still doesnt turn on, perform a hard reset. See Resetting your handheld in Appendix A.
IMPORTANT With a hard reset, all records and entries stored on your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync operation.

Recharging problems

When I connect my handheld to a power source using the power adapter cable, it does not charge.
Confirm that your handheld is firmly connected to the power adapter cable. Confirm that your power adapter cable is plugged into an AC outlet that has power. Press the power button, and then tap the Home icon. Confirm that there is a lightening bolt on the battery icon at the top of the screen. Charge your handheld for at least three full hours.

Password problems

I forgot the password, and my handheld is not locked.
First, use the password hint to try to remember the password. If this doesnt help or if you do not have a password hint, you can use Security to delete the password, but your handheld deletes all entries marked as private. However, if you perform a HotSync operation before you delete the password, the HotSync process backs up all entries, whether or not they are marked private. Then you can follow these steps to restore your private entries:
Use the Palm Desktop software and the cable or infrared communication to synchronize your data. Tap Forgotten Password in Security to remove the password and delete all private records. Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your handheld.
I forgot the password, and my handheld is locked.
First, use the password hint to try to remember the password. If this doesnt help or if you do not have a password hint, you must perform a hard reset to continue using your handheld. See Performing a hard reset in Appendix A for more information.
Problems with incompatible applications
Palm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm Tungsten T3 handheld. Some third-party applications, however, may not have been upgraded to be compatible with your new Palm handheld. Possible symptoms of incompatible applications include:
Fatal errors needing resets Frozen handheld requiring a reset Slow performance Abnormal screen display Uneven sound quality Problems opening an application Problems performing a HotSync operation
You can determine whether an incompatible application is causing problems by deleting the application and then operating your handheld. For instructions on deleting an application from your handheld, see Removing applications in Chapter 4. After you have deleted the application, try to replicate the operation that created the error. If removing the application solves your problem, contact the application developer for a solution.