Description Connects to an Easylink combo drive Connects to IEEE1394 devices. Turns on the computer power. Ejects PC Card from the card slot. Accepts one type II 16-bit PC Card(s) or 32-bit CardBus PC Card(s). Ejects the SmartCard from the slot. Slot for SmartCard interface with pre-boot authentic action system. Accepts the video capture kit option on the left side of the computer.
SmartCard eject button SmartCard slot Video capture kit slot

Right Panel

Item Video capture kit slot Battery bay Security keylock
Description Accepts the video capture kit option on the right side of the computer. Houses the computers battery pack. Connects to a Kensington-compatible computer security lock.

Rear Panel

Item PS/2 port
Description Connects to any PS/2-compatible devices (e.g., PS/2 keyboard/mouse/keypad).

USB ports (two)

Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Connects to I/O replicator or EasyPort expansion devices.
Easy link port/ Replicator port

Modem jack

Connects to a phone line.

Network jack

Connects to an Ethernet 10/100-based network

External display port

Connects to a display device (e.g., external monitor, LCD projector) and displays up to 64K colors at 1280x1024 resolution. Connects to an AC adapter

Power jack

Bottom Panel

# Battery bay

Item Hard disk bay Hard disk anti-shock protection Battery release latch Personal identification slot Memory compartment
Description Houses the computers battery pack. Houses the computers hard disk (secured by a screw). Disk Anti-Shock Protection (DASP) protects your hard disk against accidental shock and vibration. Unlatches the battery to remove the battery pack. Insert a business card or similar-sized identification card to personalize your computer. Houses the computers main memory.

Indicators

The computer has seven easy-to-read status icons below the display screen.
The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed.
# 1 Icon Function Wireless Communication Description Lights when the Wireless LAN capabilities are enabled.
Lights when the computer is on.
Lights when the computer enters Sleep mode. Lights when the floppy drive, hard disk or EasyLink Combo drive is active. Lights when the battery is being charged.

Media Activity

Battery Charge

Caps Lock

Lights when Caps Lock is activated.

Num Lock

Lights when Num Lock is activated.

Lock Keys

The keyboard has three lock keys which you can toggle on and off.

Lock Key Caps Lock

Description When Caps Lock is on, all alphabetic characters typed are in uppercase. When ]is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. a better solution would be to connect an external keypad. When [is on, the screen moves one line up or down when you press the up or down arrow keys respectively. applications.

(Fn-F11)

(Fn-F12)
[ does not work with some
NOTE: To access the ] and [ functions, hold the Fn key down while pressing the F11 and F12 keys respectively.

Embedded Numeric Keypad

The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys.
Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys
Num Lock On Type numbers in a normal manner. Hold j while using cursor-control keys. Hold Fn while typing letters on embedded keypad.

Num Lock Off

Hold Fn while using cursor-control keys. Type the letters in a normal manner.
NOTE: If an external keyboard or keypad is connected to the computer, the ] feature automatically shifts from the internal keyboard to the external keyboard or keypad.

Windows Keys

The keyboard has two keys that perform Windows-specific functions.

Key Windows logo key

Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: "+ Tab (Activates next taskbar button) " + E (Explores My Computer) " + F (Finds Document) " + M (Minimizes All)

!"

j+ " + M (Undoes Minimize All)
" + R (Displays the Run.dialogue box) Application key Opens a context menu (same as a right-click).

Hot Keys

The computer employs hot keys or key combinations to access most of the computers controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination.

Power Management

Power Saving Mode Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. Or When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid or not present. Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period. Hard Disk Standby Mode Hard disk is idle within a specified period of time.
Phenomenon The Sleep indicator lights up

All power shuts off

The display shuts off
Hard disk drive is in standby mode. (spindle turned-off)
Environmental Requirements
Item Temperature Specification
Item Operating Non-operating Non-operating Humidity Operating Non-operating Non-operating Vibration Operating (unpacked) Non-operating (unpacked) 5~25.6Hz: 0.38mm (peak to peak) 25.6~250Hz: 0.5G 5~27.1Hz: 0.6G 27.1Hz~50Hz: 0.04mm (peak to peak) 50~500Hz: 2.0G Non-operating (packed) 5~62.6Hz: 0.51mm (peak to peak) 62.6~500Hz: 4.0G 20% to 85% RH, non-condensing 20% to 85% RH, non-condensing (unpacked) 20% to 90% RH, non-condensing (storage package) +5~+35 C -10~+60 C ~-20 (storage package) Specification

Mechanical Specification

Item Dimensions Weight I/O Ports 292 (W) x 234 (D) x 21(H) 4 lbs One type II CardBus socket, one smart card slot, 1 VGA port, I2C Compatible (DDCII), 1 RJ-11 modem port, 1 RJ-45 LAN port, 1 DC-in jack(AC adapter), 1 FIR port, 1 serial port, 1 external monitor port, 1 PS/2 keyboard/keypad/mouse port, 1 IDE connector, 2 USB ports, 1 speaker/headphone-out jack, 1 audio line-in jack, 1 line-out jack, 1 100-pin replicator port, 1 IEEE1394 port. One Housing: MS2105 Panel Indicators Switch : Plastic Power LED, Sleep LED, Media Activity, Battery Charge, Caps Lock, Num Lock, Wireless LED Power Specification

Drive Bays Material

Memory Address Map
Memory Address 00100000h-000F0000h 000F0000h-000E0000h 000D0000h-000C0000h 000C0000h-000A0000h 000A0000h-00000000h 64 KB 64KB 64 KB 128 KB 640KB Size Function System BIOS System BIOS VGA BIOS Video memory (VRAM) Conventional memory

= Move highlight bar,

Enter = Select, Esc = Exit
Navigating the BIOS Utility
There are seven menu options: System Information, Basic System Settings, Startup Configuration, Boot Sequence, Onboard Device Configuration, System Security and Loading Default Settings. To enter a menu, highlight the item using the w / y keys, then press e. Within a menu, navigate through the BIOS Utility by following these instructions:
Press the w / y keys to move between the parameters. Press the z / x keys to change the value of a parameter. Press the | key while you are in any of the menu options to return to the main menu.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys are shown at the bottom of the screen.

System Information

The System Information screen displays a summary of your computer hardware information.
System Information CPU Type & Speed -----------------Floppy Disk Drive -------------------Hard Disk Drive ---------------------HDD Serial Number ----------------System with -------------------------System BIOS Version --------------VGA BIOS Version ------------------Serial Number ----------------------Asset Tag Number ------------------Product Name ----------------------Manufacturer Name ----------------UUID ----------------------------------

Page 1/1

Pentium III 1133 MHz 1.44MB 3.5-inch XXXXX MB XXXXXXXXXXXXXXXXXXXX XXX ROM Attached V3.3 R01-A1x XXXXXXXXXXXXXXXXXXXX XXXXXXXXXX XXXXXXXXXX TravelMate 360 Acer XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

= Move highlight Bar,

= Change setting,

F1= Help

NOTE: The screen above is a sample and may not reflect the actual data on your computer. X may refer to a series of numbers and/or characters. The following table describes the information in this screen.
Parameter CPU Type & Speed Floppy Disk Drive Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Display the Floppy information.
Description Describes the CPU type and its speed. Display the size of the Hard Disk. List the HDD serial number. The system will automatically detect that the media type is CD-ROM, DVDROM or CD-RW. The current system BIOS version. The current VGA BIOS version. Display the System Serial Number. Display the Asset Tag Number. Display the Product Name. Display the Manufacturer Name. Display the UUID.
The items in this screen are important and vital information about your computer. If you experience computer problems and need to contact technical support, this data helps our service personnel know more about your computer.

" #= Change setting,

Parameter Serial Port

Description Enables or disables the serial port. The serial port is a PnP device. Enabled/Disabled setting will not affect the Windows Device manager setting of the serial port.
Base Address IRQ IrDA FIR
Sets the I/O address of the serial port. Sets the interrupt request of the serial port. Enables or disables the IrDA FIR. The IrDA FIR is a PnP device. Enabled/Disabled setting will not affect the WinMe Device Manager setting of the IrDA FIR.
3F8h, 2F8h, 3E8h or 2E8h 4 ,3 Enabled or Disabled
Base Address IRQ DMA Parallel Port
Sets the I/O address of the IrDA FIR. Sets the interrupt request of the parallel port. Sets a DMA channel for IrDA Enables or disables the parallel port. This parallel port is PnP device. Enabled/Disabled setting will not affect the Windwos Device Manage setting of the parallel port.
2F8h, 3F8h, 3E8h or 2E8h Enabled or Disabled

Base Address IRQ

Set the I/O address of the parallel port. Sets the interrupt request of the parallel port.
378h, 278h, or 3BCh. 7, 5,

Parameter Operation Mode

Description Sets operation mode of the parallel port. Only set the parallel post operation mode BIOS Setup. If set to be ECP mode, the Windows will assume the parallel port as the ECP port.
Options Bi-directional, ECP, or Standard

ECP DMA Channel

Sets a DMA channel for the pringer ot operate in ECP mode. This parameter is enabled only if Operation Mode is set to ECP.

1 or 3

Note: 1. This option item should be [---] if user chooses the Bi-directional and Standard mode. 2. When the device is disabled, all the sub-items will be showed with[---].

System Security

The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use.
[None None] None Setup Password--------------------------------- [None] / [Present] Password [None None] None Poweron Password----------------------------- [None] / [Present] - Password [None None] None Hard Disk Password---------------------------- [None] / [Present] Password Processor Serial Num ber-------------------- [Enabled [Disabled] Enabled]/ Enabled

= M ove highlight bar,

Parameter Setup Password Power-on Password Hard Disk Password Processor Serial Number
Description When set, this password protects the BIOS SETUP menu from unauthorized entry. When set, this password protects the computer from unauthorized entry during boot-up. This item appears only if the platform is business model. A lot of the literature available on the serial number suggests that it should be used to encrypt and decrypt data sent to and from e-commerce sites.
Options None or Present None or Present None or Present Enabled or Disabled

Setting a Password

Follow these steps: 1. Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on or Hard Disk) and press the z / x key. The password box appears:

If you fail to enter the password correctly after three tries, the system hangs and displays the symbol as following. l
To change a password, follow the same steps used to set a password. To remove a password, follow the same steps used to set a password, except type nothing in the password boxes.

Load Default Settings

If you want to restore all parameter settings to their default values, select this menu item and press e. The following dialog box displays.
If you would like to load default settings for all parameters, use the cursor z / x keys to select Yes; then press e. Choose No if otherwise.

BIOS Flash Utility

The BIOS flash memory update is required for the following conditions:
New versions of system programs New features or options
Use the IFlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use IFlash. NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility.

System Utility Diskette

This utility diskette is for the Acer TravelMate 360 notebook machine. You can find the utility in Service CD kit. It provides the following functions: 1. 2. 3. Panel ID Utility Thermal & Fan Utility Mother Board Data Utility
To use this diskette, first boot from this diskette, then a Microsoft Windows ME Startup Menu prompt you to choose the testing item. Follow the instructions on screen to proceed. NOTE: This program contains a readme.txt file. This readme.txt file will introduce each test utility and its functions.
System Diagnostic Diskette
IMPORTANT: 1The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http://csd.acer.com.tw or find it in the TravelMate 360 service CD kit. To better fit local service requirements, your regional office MAY have other diagnostic program. Please contact your regional offices or the responsible personnel/channel to provide you with further technical details. NOTE: This program contains a readme.txt file. This readme.txt file will introduce each test and its functions.
New added description. Please pay attention to it.
Running PQA Diagnostics Program

xx-xx-xx

Result

SysInfo

Option
Press z / xto move around the main menu. Press e to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.

ONE MULTI FULL QUICK

Result Diag

TEST TEST TEST TEST

One Test performs a single test and Manual checks the selected test items in sequence. Multi Test performs multiple tests of the selected items and check the selected test items in sequence. Full Test performs all test items in detail for your system. Quick Test performs all test items quickly for your system.
The screen below appears if you select Multi Test.

PQA PQA

Vx_x Vx_x

xx-xx-xx xx-xx-xx

Diag Diag
One TEST MULTI TEST Multi TEST FULL TEST QUICK TEST
Result Result Diag Diag ONE TEST

SysInfo SysInfo

Option Option

Exit Exit

TEST COUNT VALUE (1.9999):1
Specify the desired number of tests and press e. After you specify the number of tests to perform, the screen shows a list of test items (see below).

Diag Result Diag

Test Items MANUAL TEST [ AUTO] System Board TEST [ ] Memory [ ] Keyboard [ ] Video [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive [ ] Hard Disk [ ] CD-ROM [ ] Coprocessor [ ] Pointing Dev. [ ] Cache

! ! ! ! !

SPACE: mark/unmark selecting item ESC : return to upper menu F1 : Help menu F2 : test the marked item(s) ENTER: open subitems s menu Test Times = 1
Move the highlight bar from one item to another. Press Space to enable or disable the item. Press e to view the available options of each selected item. Press | to close the submenu. The right corner screen information gives you the available function keys and the specified test number.
Space: Enables/disables the item ESC: Exits the program F1: Help F2: Tests the selected item(s) Enter: Opens the available options
! Test Times: Indicates the number of tests to perform. NOTE: The F1 and F2 keys function only after you finish configuring the Test option.
When any errors are detected by diagnostic program, refer to the txt fileErmsg for troubleshooting.
This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools:

Wrist grounding strap and conductive mat to prevent electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Hexagonal screwdriver
! Plastic stick NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.

General Information

Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following: 1. 2. Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system.
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Battery Pack

Ax1 HDD Module Right & Left Hinge Caps

Cx2 Extended DIMM Cover

Bx2 Middle Cover W/ LED Board HDD HDD Bracket DIMM

HDD Connector

Ex1 Keyboard
Dx4 Ex2 LCD Module Fx3 Gx2 LCD Bezel RTC Battery

Lx3 LED Board

Main Unit (See Next Page)
LCD & Inverter Board Hx1 Hx4 Inverter Board LCD LCD Panel
Left & Right LCD Hinges

LCD Coaxial Cable

LCD Power Cable

Inverter Cable

Main Unit Dx2 Hx1 EMI Plate

Hx1 Modem Board

Ex4 Hx6 Upper Case Wireless LAN

Ix3 Touchpad Module

Hx3 Fx2 Main Board
Hx2 Touchpad FPC Microphone

Hx3 PCMCIA Slot

Hx2 Speaker
USB and PS/2 CPU EMI Plate Daughter Board Kx2 I/O Port Bracket Fan Sink Module

Screw List

Item A B C D E F G H I J K L Description Screw M2 X L7 (Black) Screw M3 X L4 (Silver) Screw DIMM Cover Steel Nagano-1 (Black) Screw M2.5 X L8 (Black) Screw M2.5 X L6 (Black) Screw M2.5 X L4 (Black) Screw NYLOK M2.5-5 (Black) Screw M2X4 (Head 0.5) NYLOK Screw M2 X L2.5 (Black) Screw Big Head M2 X L4 (Black) Screw Hex (Silver) Screw Tapping M2XL2.5 (Black)
Removing the Battery Pack
1. 2. To remove the battery pack, push the battery release button inward. Slide the battery pack out from the main unit.

No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See Power System Check on page 81. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See Power System Check on page 81. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Reconnect the LCD connectors. LCD inverter ID LCD cable LCD inverter LCD System board No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST. No beep during POST but system runs correctly. Ensure every connector is connected tightly and correctly. System board Speaker System board
Index of Symptom-to-FRU Error Message

LCD-Related Symptoms

Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Action in Sequence Enter BIOS Utility to execute Load Setup Default Settings, then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work). LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed. LCD inverter ID LCD inverter LCD cable LCD System board
Indicator-Related Symptoms
Symptom / Error Indicator incorrectly remains off or on, but system runs correctly Inverter board System board Action in Sequence Reconnect the inverter board

Power-Related Symptoms

Symptom / Error Power shuts down during operation Action in Sequence Power source (battery pack and power adapter). See Power System Check on page 81. Battery pack Power adapter Hard drive & battery connection board System board The system doesnt power-on. Power source (battery pack and power adapter). See Power System Check on page 81. Battery pack Power adapter Hard drive & battery connection board System board The system doesnt power-off. Power source (battery pack and power adapter). See Power System Check on page 81. Hold and press the power switch for more than 4 seconds. System board Battery cant be charged See Check the Battery Pack on page 83. Battery pack System board

PCMCIA-Related Symptoms

Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PCMCIA slot assembly System board PCMCIA slot assembly Action in Sequence

Memory-Related Symptoms

Symptom / Error Memory count (size) appears different from actual size. Action in Sequence Enter BIOS Setup Utility to execute Load Default Settings, then reboot system. DIMM System board

Speaker-Related Symptoms

Symptom / Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Audio driver Speaker System board Speaker System board Action in Sequence
Power Management-Related Symptoms
Symptom / Error The system will not enter hibernation Hard disk drive System board The system doesn't enter hibernation mode and four short beeps every minute. See Hibernation Mode on page 28. Press Fn+o and see if the computer enters hibernation mode. Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesnt enter standby mode after closing the LCD The system doesn't resume from hibernation mode. See Hibernation Mode on page 28. LCD cover switch System board See Hibernation Mode on page 28. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesnt go higher than 90%. See Display Standby Mode on page 28. LCD cover switch System board Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board Action in Sequence Keyboard (if control is from the keyboard)
Symptom / Error System hangs intermittently. Action in Sequence See Thermal & Fan Utility on page 45. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board
Peripheral-Related Symptoms
Symptom / Error System configuration does not match the installed devices. External display does not work correctly. Action in Sequence Enter BIOS Setup Utility to execute Load Default Settings, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. Press Fn+p, LCD/CRT/Both display switching See System Diagnostic Diskette on page 45. System board USB does not work correctly Print problems. See System Diagnostic Diskette on page 45 System board Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration Run printer self-test. Printer driver Printer cable Printer System Board Serial or parallel port device problems. Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled. Device driver Device cable Device System board
Keyboard/Touchpad-Related Symptoms
Symptom / Error Keyboard (one or more keys) does not work. Keyboard System board Touchpad does not work. Reconnect touchpad cable. Touchpad board System board Action in Sequence Reconnect the keyboard cable.

Microsoft Windows ME Environment Test
HP ScanJet 3300C Color Scanner (USB) MY97712194 AcerScan Prisa 620s Sanwa USB HUB (Self Power) USB HUB 4 PORT TI-CHIP W-USB104T EIZO I. Station USB HUB OFTD0003AA IOmega USB ZIP250 ELECOM USB HUB 4-PORT UH-4S 3Com USB 4 port TI-CHIP HUB 3C19250
Microsoft Windows 2000 Environment Test
Microsoft Windows XP Environment Test
Item Network Adapters Ethernet/10baseT/100baseT 3Com EtherLink III 3C589D 3Com 10/100 16bits Fast EtherLink 3C574-TX D-Link Eehernet JITI DE-660 TDK Ethernet PC card Lan Adapte LAC-CD021 Xircom Credit Card Ethernet Adapter IIps PS-CE2-10 Xircom Credit Card Ethernet Adapter 10/100 CE3-10/100 IBM EtherJet PC Card EN533 Token Ring Madge Smart 16/4 RingNode MK2 20-00 3COM 16/4 TokenRing PC card IBM Turbo 16/4 TokenRing PC card 85H3629 Multi-function Card 3Com Ethernet III LAN+33.6 Modem Global PC Card 3C563D-TP 3Com 10/100 Fast EtherLink Lan+56K 3CCFEN566 D-Link Winconnect 33.6 LAN/FAX Modem DME-336 Megahertz PC Card 33.6 Ethernet-Modem with XJACK XJEM3336C Xircom Credit Card Ethernet 10/100 + Modem 56 CEM56-100 Xircom RealPort Ethernet 10/100 + Modem 56K OEM CardBus 3Com Fast EtherLink XL cardbus 3C575-TX 3Com Meghertz 10/100 LAN CardBus PC Card 3CCFE575BT Intel EtherExpress PRO/100 Mobile Adapter MBLA3200 TDK Lan 10/100BASE-TX CardBus card LAK-CB100X D-Link Fast Ethernet CardBus 10/100 Mbps DFE-660 IBM 10/100 EtherJet CardBus Adapter (32-bit) 25L4B55 Xircom RealPort CardBus 10/100 CBE-10/100BTX Others Modem Adapters Modem (up to 56K) ActionTec DataLink 56Kbps FAX/Modem 744L1075 IBM 56K Double Jack Modem P/N02K4197 TDK K56Kflex Data/FAX Modem DF5633 Xircom Credit Card Modem 56 CM-56 USR Megahertz 56K Modem, XJ1560 Omron ME5614E FAX/DATA MODEM ME5614E ISDN I/O Peripheral I/O-Display Acer 211c ViewSonic PF790 IBM 9514-B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20 Color Monitor E1100 I/O - Keyboard Acer 101 keyboard 6311 Chicony Keyboard USB KU-8933 Compaq Keyboard IBM Numeric Keypad III 07G0032/79F6408 IBM US English Keyboard (PS/AT Style) 92G7454/92G7454 Microsoft Natural Keyboard (USB) e06401comb IBM ISDN Internet PC card USR Megahertz ISDN 128K CC128ST Lucent Wave LAN IEEE 802.11 PCMCIA Card PC24E-H-FC Specifications

I/O - Projector I/O - Parallel (Printer)
NEC MultiSync TM-1040 MT1040 CANON Color Bubble Jet BJC-600 CANON USB Printer BJC-430J EPSON Stylus Color 740 (USB) 740 HP LaserJet 6MP HP DeskJet 880C MY95V150B0 IBM Network Printer 17 431200X

Appendix C

This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including:

! ! ! ! ! ! ! ! !

Service guides User's manuals Training materials Main manuals Bios updates Software utilities Spare parts lists Chips TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are:
Detailed information on Acer's International Traveler's Warranty (ITW) Returned material authorization procedures An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.
27 ACPI 1.0a 20 AFLASH Utility 45 APM 1.Audio 24, 26

CardBus computer

on indicator 11 Core logic CPU core voltage 20 I/O voltage 20 package 20 type20
Daughter and I/O board removing 72 DIMM
Battery Pack Removing 53 battery pack charging indicator 11 BIOS
package 20 password control 20 ROM size 20 ROM type 20 vendor 20 Version 20 BIOS Setup Utility
Combinations 21 package 20 Speed 20 voltage 20 Disassembly Procedure Flowchart Display display hotkeys 15 Display Standby Mode
BIOS Supports protocol BIOS Utility
DMA Channel Assignment removing 65 DVD-ROM Interface
Basic System Settings 35 Load Default Settings 44 Navigating 33 Onboard Device Configuration 40 Startup Configuration 36, 38 System Information 34 System Security 42 Board Layout
DVD-ROM and Floppy disk drive
EMI Plate removing 70 Environmental Requirements Extended Memory removing 67
Bottom View 5 Top View 4 brightness hotkeys 16
Error Symptom-to-Spare Part Index
Cache controller 20 size 20 caps lock on indicator 11
80 External Diskette Drive Check 80

Features FIR

L2 cache
LAN Board removing 65 LAN/Modem Combo LCD

Flash Utility

Hard disk
DC-AC LCD Inverter 27 disassembly 58 LED Board removing 59 Lower Case removing 70

22, 26

Hard disk drive disassembling 54 removing 54 Hard Disk Standby Mode Configurations HDD
Machine Disassembly and Replacement Main board removing 70 Mechanical Specification media access
Hardware Specifications and
Heatsink removing 72 Hibernation Mode Hibernation mode hotkey 15 Hinge Cap removing 58 Hot Keys
on indicator 11 Memory Address Map 29 Memory Address Map Memory Check Middle Cover

29 118

Microsoft Windows XP Environment Test removing 58 Model Number Definitions Modem
I/O Address Map Indicators
Intermittent Problems 91 Inverter Board removing 60 IrDA

Modem Board removing 64

Notebook Manager hotkey 15 num lock
Jumper and Connector Locations Top View 95

on indicator 11

removing 59 Keyboard or Auxiliary Input Device Check
Bottom 10 left 6 Rear 8 right 14 Parallel Port
80 System Diagnostic Diskette 45 System Memory 20
System Check Procedures System Upgrade Base Unit to Wireless LAN Unit 76 System Upgrade Procedure System Utilities
Password Setting Hard Disk Password 43 Power-On Password 43 Setup Password 43
Temperature Touchpad removing 68 touchpad hotkey 15

11, 20, 26 PCMCIA 26

PC Card PCMCIA Slot removing 74 Pentium III

29 111

28 Power System Check 81
Power Management Battery Pack 83 Power Adapter 82 PQA

83 Troubleshooting 79

Undetermined Problems Upper Case removing 67 USB 25 utility BIOS 3344

99 RTC 26

Second Level Cache Serial Port Speaker removing 68 speakers hotkey 15 Standby Mode Super I/O System Block Diagram 3 Layout 4
Resolutions 24 Video Capture Kit removing 56 Video controller
Windows 2000 Environment Test

112, 115,

WPAN (manufacturing option): integrated Bluetooth
Human-centric design and ergonomics
Rugged, yet extremely portable design Stylish appearance Full-size keyboard with four programmable launch keys Ergonomically-centered touchpad pointing device Internet 4-way scroll button

I/O Ports

Four USB 2.0 ports Ethernet (RJ-45) port Modem (RJ-11) port Extternal display (VGA) port Microphone/line-in jack Headphones/speakers/line-out port Type II PC Card slot DC-in jack for AC adaptor

System Block Diagram

A B C D E
AS3610/TM2410 Block Diagram

CLK GEN.

Mobile CPU

Dothan

3 4, 5

IDT CV125

Project Code:91.4E101.001 PCB:05210-SB

CRT CONN LCD

SYSTEM DC/DC

INPUTS

TPS5130 35,36

OUTPUTS

3D3V_S5 5V_S5 1D05V_S0 2D5V_S0(LDO)

HOST BUS

400MHz

DCBATOUT

400 MHz 400 MHz

DDR II

Intel 910GML

6,7,8,9,10

XGA/WXGA
SYSTEM DC/DC ISL6227 INPUTS

5V_S5 3D3V_S3

DMI I/F

100MHz PCI BUS

TPS51100DGQ

5V_S5 DDR_VREF

DDR_VREF_S3

Line In27

Int. MIC In

ALC655

ACLINK

ENE CB1410

PWR SW

CP2211

PCMCIA ONE SLOT

CHARGER

ISLINPUTS OUTPUTS BT+

16.8V 3A

Line Out

OP AMP

G1421B 27

ICH6-M

10/100 RTL8110CL

Mini-PCI

802.11 B/G

22, 23

RJ4523

CPU DC/DC

ISL6218CV-T

OUTPUTS VCC_CORE

INT.SPKR

MODEM MDC Card

LPC BUS

15,16,17,18

0.844~1.3V 27A

ENE KB3910

BIOS ROM

4M BITS

PM39LV040-70JCE

CD ROM

4 PORT

MINI USB 21 Blue-tooth

Touch Pad 30

INT_KB

Acer Incorporated

BLOCK DIAGRAM

8F, 88, Sec.1, Hsin Tai Wu Rd., Hsichih Taipei Hsien 221, Taiwan, R.O.C.
Document Number Size Custom Date: Thursday, June 09, 2005

A B C D

1 of 40

Board Layout

Top View
LCD1 MIC1 LID1 BLUE1 KB1 TPAD1
LCD Cable Connector Microphone Cable Connector Lid Switch Cable Connector Bluetooth Cable Connector Keyboard Connector Touchpad FFC Connector

Right View

Item Optical drive Optical drive eject button Emergency eject hole
Description Internal optical drive; accepts CDs or DVDs depending on the optical drive type. Ejects the optical drive tray from the drive. Ejects the optical drive tray when the computer is turned off.

Rear Panel

Item Security Keylock
Description Connects to a Kensington-compatible computer security lock.

Power jack

Connects to an AC adaptor.

Ethernet (RJ-45) port

Connects to a Fast Ethernet network.

Modem (RJ-11) port

Connects to a phone line.

USB 2.0 port

Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
External display (VGA) port
Connects a display device (e.g., external monitor, LCD projector).

Ventilation slots

Enable the computer to stay cool, even after prolonged use.

Bottom Panel

Item Memory bay Battery lock Battery release latch Battery bay Cooling fan
Description Houses the computers main memory. Locks the battery in place. Releases the battery for removal. Houses the computers battery pack. Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan.
Wireless LAN and hard disk bay
Houses the computers WLAN and hard disk (secured with three screws).

Indicators

The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the front panel.
The power, battery and wireless communication status indicators are visible even when the LCD display is closed. Chapter 1 11

Function Cap lock

Description Lights when Cap Lock is activated

Num lock

Lights when Num Lock is activated.

Media Activity

Indicates when the hard disc or optical drive is active.

Bluetooth

Indicates the status of Bluetooth communication.

Wireless LAN

NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpads responsiveness.

Using the Keyboard

The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys.
Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock Key Caps Lock Num lock <Fn>+<F11>
Description When Caps Lock is on, all alphabetic characters typed are in uppercase. When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.
Scroll lock <Fn>+<F12>
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys.
Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys
Num Lock On Type numbers in a normal manner. Hold <Shift> while using cursor-control keys. Hold <Fn> while typing letters on embedded keypad.

Num Lock Off

Hold <Fn> while using cursor-control keys. Type the letters in a normal manner.

Windows Keys

The keyboard has two keys that perform Windows-specific functions.

Key Windows key

Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + <Tab> Activates next taskbar button. + <E> Opens the My Computer window + <F1> Opens Help and Support. + <F> Opens the Find: All Files dialog box. + <R> Opens the Run dialog box. + M Minimizes all windows. <Shift>+ action. + <M> Undoes the minimize all windows

Application key

This key has the same effect as clicking the right mouse button; it opens the applications context menu.

Bluetooth Interface

Item Chipset Broadcom Specification
Item Data throughput Protocol Interface Connector type Specification 723 bps (full speed data rate) Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). USB 1.1 Mini-USB
Wireless Module 802.11b/g (optional device)
Item Chipset Data throughput Protocol Interface Atheros/Broadcom 11~54 Mbps 802.11b+g Mini-PCI type II Specification
Hard Disk Drive Interface
Item Vendor & Model Name HGST HTS424040M9AT00/ Toshiba Pluto MK4025GAS/ Seagate ST94019A 2 HGST MORAGA IC25N060ATMR04-0 Toshiba Pluto MK6025GAS Seagate 960821A 3 (for Hitachi and Seagate) 4 (for Toshiba) RPM HGST MORAGA IC25N080ATMR04-0 SEAGATE ST9808210A 4 (for Hitachi) 3 (for Seagate) RPM
Capacity (MB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Buffer size Interface Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer rate (host~buffer, Mbytes/s) Voltage tolerance
Performance Specifications 2048KB ATA/ATAPI-6; ATA-8192KB ATA/ATAPI-6; ATA-8192KB ATA/ATA-6; ATA-6 350
100 MB/Sec. Ultra DMA mode-5
DC Power Requirements 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5%

Combo Drive Interface

Item Vendor & model name Specification DVD/CDRW KME UIDA760 (24x24x8x24x) DVD/CDRW QSI SBW-242C (24x24x8x24x)
Item Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format With CD Diskette Sustained: Max 3.6Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible DVD: DVD-ROM, (DVD-5, DVD-9, DVD-10, DVD-18),DVD-R (read, single border), DVD-RW, DVD-RAM (2.6GB, 4.7GB) CD: CD-DA, CD-ROM, CD-ROM XA, CD-R, CD-RW Photo (Multisession) Video CD, CD-Extra, (CD+), CD-test Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by ATAPI command (c) Emergency Release 5 V +/- 5 % (Operating) Specification With DVD Diskette Sustained: Max 10.8Mbytes/sec

Loading mechanism

Power Requirement Input Voltage

DVD-Dual Interface

Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format DVD Dual HLDS GWA-4040N With CD Diskette Sustained: Max 3.6Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text 2. Reads data in Photo CD (single and Multi-session) 3. Reads standard CD-DA 4. Reads and writes CD-R discs 5. Reads and writes CD-RW discs 6. Reads and writes in each dVD+R/RW (Ver. 1.1) 7. Reads data in each DVD-ROM and DVD-R (Ver. 2.0 for Authoring) 8. Reads and writes in each DVD-R (Ver. 2.0 for general), DVD-RW and DVD+R/RW (Ver1.1) Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by ATAPI command (c) Emergency Release 5 V +/- 5 % (Operating) With DVD Diskette Sustained: Max 10.8Mbytes/sec Specification

Audio Interface

Item Audio Controller Audio onboard or optional Mono or Stereo Resolution ALC655 Built-in Stereo 16 bit stereo digital to analog converter 16 bit stereo analog to digital converter Specification
Item Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity AC97 Line-in, CD 8/16-bit, mono/stereo 44,1 KHz (48K byte for AC97 interface) Yes Yes/2 Specification

Video Interface

Item Chipset Package Interface Supports ZV (Zoomed Video) port Built-in Intel 910GML 37.5 mm x 40 mm 1257 pin mFCBGA internal PCIE Yes Specification

Video Memory

Item Chipset Memory size Interface Built-in Intel 910GML 64MB/128MB DDR2 Specification

USB Port

Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control Built-in ICH6-M 2.0 USB 1.1 and USB 2.0 Host controller 4 three on the left side; one on the rear side Enable/Disable by BIOS Setup Specification

PCMCIA Port

Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus ENE CB1410 Type-II One type-II Left panel No ZV support Yes Specification

System Board Major Chips

Item Core logic Intel 910GML+ICH6-M

Controller

Item VGA LAN USB 2.0 Super I/O controller MODEM Bluetooth Wireless 802.11 b+g PCMCIA Audio Built in Intel 910GML RealTek 8110CL Built in ICH6-M This model does not employ Super I/O controller since it does not have FIR, IEEE 1394 function Built-in ICH6-M Broadcom Atheros/Broadcom ENE CB1410 ALC655

Keyboard

Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously KB 3910 88-/89-key Yes Plug USB keyboard to the USB port directly: Yes Specification
Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage Specification Sanyo 4UR18650F-2-QC140 Panasonic CGR-B/8B5AE Li-ion 4400 mAh for 8cell; 4000mAh for 4cell 8/cells in series, 2 series in parallel 14.4V 16.8+-0.2v

LCD 15 inch

Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch Pixel Arrangement Display Mode Specification AU: B150XG304.1x228.1 1024x768 XGA 0.297x0.297 R.G.B. Vertical Stripe Normally White QDI QD15XL06-01 15.0 inches 304.1x228.1 1024x768 XGA 0.099x0.297 R.G.B. Vertical Stripe Normally White Hannstar HSD150PX14-A07 15.0 inches 304.1x228.1 1024x768 XGA 0.297x0.297 R.G.B. Vertical Stripe Normally White

Save to Disk (S4)

BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computers BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when Press <F2> to enter Setup message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is set to disabled. If you want to change boot device without entering BIOS Setup Utility, please set the parameter to enabled. Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BIOS SETUP Utility.
PhoenixBIOS Setup Utility Information Main Security Boot Exit
Intel (R) Pentium (R) M processor 1.86GHz CPU Type : 1866MHz CPU Speed : IDE1 Model Name : TOSHIBA MK8025GAS - (PM) IDE1 Serial Number : None PIONEER DVD-RW DVR-K15RA - (PS) IDE2 Model Name : IDE2 Serial Number : None System BIOS Ver: V0.06A 1277 VGA BIOS Ver 07.07 KBC Ver xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number Produce Name Manufacturer Name: UUID: N/A TravelMate 2410 Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
22 Byte 32 Byte 16 Byte 16 Byte 32 Byte

Select Item Select Menu

F5/F6 Change Values Enter Select 4 Sub- Menu
F9 Setup Defaults F10 Save and Exit

Esc Exit

Navigating the BIOS Utility
There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q. A plus sign (+) indicates the item has sub-items. Press e to expand this item. Press ^ while you are in any of the menu options to go to the Exit menu. In any menu, you can load default settings by pressing t. You can also press u to save any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models.

Parameter System Time System Date
Description Sets the system time. The hours are displayed with 24-hour format. Sets the system date.
Format/Option Format: HH:MM:SS (hour:minute:second) System Time Format MM/DD/YYYY (month/day/ year) System Date
System Memory Extended Memory
This field reports the memory size of the system. Memory size is fixed to 640MB This field reports the memory size of the extended memory in the system. Extended Memory size=Total memory size-1MB Shows the VGA memory size. VGA Memory size=64/128MB Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Option: Enabled or Disabled

VGA Memory Quiet Boot

Power on display
Auto: During power process, the system will detect if any display device is connected on external video port. If any external display device is connected, the power on display will be in CRT (or projector) only mode. Otherwise it will be in LCD only mode. Both: Simultaneously enable both the integrated LCD screen and the systems external video port (for an external CRT or projector).

Option: Auto or Both

Network Boot F12 Boot Menu D2D Recovery
Enables, disables the system boot from LAN (remote server). Enables, disables Boot Menu during POST. Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults.
Option: Enabled or Disabled Option: Disabled or Enabled Option: Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases.

Security

The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility Security Boot
Item Specific Help User Password is : Supervisor Password is : Set User Password Set Supervisor Password Primary HardDisk Security Password on Boot Clear Clear [Enter] [Enter] [Disabled] [Disabled] Supervisor Password controls accesses of the whole setup utility. It can be used to boot up when Password on boot is enabled.

If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following message.
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
Item Specific Help +Hard Drive Floppy Devices CD-ROM/DVD Drive Network Boot
Keys used to view or configure devices: <Enter> to expands or collapses devices with a + or <F5> and <F6> moves the device up or down.
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
Item Specific Help Exit Saving Changes Exit Disarding Changes Load Setup Defaults Discard Changes Save Changes Exit System Setup and save your changes to CMOS.
The table below describes the parameters in this screen.
Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes
Description Exit System Setup and save your changes to CMOS. Exit utility without saving setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data to CMOS.
This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. When you remove the stripe cover, please be careful not to scrape the cover.

General Information

Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following: 1. 2. 3. Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
H*2 Middle Cover DIMM Cover

Removing the LCD Module

1. 2. Open the notebook as the impage shows. Detach the middle cover carefully as shown.

3. 4. 5.

Remove the screw holding the keyboard. Turn over the keyboard as shown. Disconnect the keyboard cable then remove the keyboard.
Pull out the wireless LAN antenna from the main unit as shown. Take out the LCD cable from the main unit then disconnect the cable.
Remove two screws fastening the LCD module. Remove another two screws on the bottom as shown.
10. Then detach the entire LCD module cautiously.
Disassembling the Main Unit
Separate the Main Unit Into the Upper and the Lower Case Assembly
1. 2. Disconnect the touchpad cable from the main board. Disconnect the microphone cable then remove the microphone.
Remove one screw holding the upper case and the lower case assembly.
4. Then remove 13 screws on the bottom as shown. NOTE: Screw type for red circle is M2.5x8; and screw type for yellow circle is M2.5x6.

5. 6. 7.

Open the upper case assembly as shown. After you open the upper case assembly, please disconnect the lid switch cable. Raise upright the upper case assembly as shown then detach it.
Disassembling the Upper Case Assembly
1. 2. Disconnect the touchpad FFC. Remove the three screws fastening the touchpad bracket.
Detach the touchpad bracket carefully. Then detach the touchpad from the touchpad bracket.
Disassembling the Lower Case Assembly
1. 2. 3. Disconnect the bluetooth cable then remove the bluetooth module. Disconnect the speaker set cable from the main board. Remove two screws fastening the main board to the lower case.
Remove two hex screws holding the main board on the rear side. Then take out the main board from the lower case carefully.

6. 7. 50

Disconnect the fan cable. Remove two screw that hold the system fan then remove it. Chapter 3
Disconnect the modem board cable from the main board. Remove the two screws holding the modem board then detach the modem board.
10. Disconnect the modem cable from the modem board. 11. Remove the three screws holding the CPU heatsink then remove it.
12. Use a flat headed screwdriver to release the CPU socket lock (see two pictures below).
13. Remove the CPU from the socket carefully. 14. Remove the two screws fastening north bridge plate then remove it.
15. Remove the three screws fastening the speaker set. 16. Tear off the tape holding the speaker set. 17. Take out the speaker set from the lower case. This completes main unit disassembly.
Disassembling the LCD Module
1. 2. 3. Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module.

4. 5. 6.

Remove the two screws fastening the LCD inverter. Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter. Disconnect the inverter cable and remove the inverter.

If an error occurs, reconnect the connector on the System board. If the error still remains:
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1. 2. 3. Reconnect the keyboard cables. Replace the keyboard. Replace the main board.
The following auxiliary input devices are supported by this computer: Numeric keypad External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation.

Memory check

Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. 2. 3. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.
4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. 56 Chapter 4

Power System Check

To verify the symptom of the problem, power on the computer using each of the following power sources: 1. 2. 3. Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. Check the Battery Pack on page 58
If you suspect a power problem, see the appropriate power supply check in the following list:

Check the Battery Pack

To check the battery pack, do the following: From Software: 1. 2. 3. 4. 1. 2. 3. Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. Repeat the steps 1 and 2, for both battery and adapter. This helps you identify first the problem is on recharging or discharging. Power off the computer. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure If the voltage is still less than 7.5 Vdc after recharging, replace the battery.

From Hardware:

To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack. If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board.

Touchpad check

If the touchpad doesnt work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 1. 2. 3. 4. 5. 6. 7. After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver. Run utility with the PS/2 mouse function and check if the mouse is working. If the the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K. If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB connects properly. If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulese. If yes, then replace switch board. If no, then go to next step. Replace touch pad PCB. If the touch pad still does not work, then replace FPC on Track Pad PCB.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see Undetermined Problems on page 71. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.

Index of Error Messages

Error Message List
Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found Load Default Settings in BIOS Setup Utility. RTC battery Main baord Load Default Settings in BIOS Setup Utility. Main board Enter Setup and see if fixed disk and drive A are properly identified. Dikette drive Hard disk drive Main board FRU/Action in Sequence See Keyboard or Auxiliary Input Device Check on page 56
No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See Power System Check on page 57 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.) See Power System Check on page 57 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Reconnect the LCD connectors. LCD cable LCD inverter LCD Main board Power-on indicator turns on and a blinking cursor shown on LCD during POST. Ensure every connector is connected tightly and correctly. Main board

Phoenix BIOS Beep Codes

Code 02h 03h 04h 06h 08h 09h 0Ah 0Bh 0Ch 0Eh 0Fh 10h 11h 12h 13h 14h 16h 17h 18h 1Ah 1Ch 20h 22h 24h 26h 28h 29h 2Ah 2Ch 2Eh 2Fh 30h 32h 33h 36h 38h 3Ah 3Ch 3Dh 42h 45h 46h 2-1-2-3 1-4-1-1 1-3-4-1 1-3-4-3 1-3-1-1 1-3-1-3 1-2-2-3 Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization Check ROM copyright notice

Keyboard/Touchpad-Related Symptoms
Symptom / Error Keyboard (one or more keys) does not work. Keyboard Main board Touchpad does not work. Reconnect touchpad cable. Touchpad board Main board Action in Sequence Reconnect the keyboard cable.
Modem/LAN-Related Symptoms
Symptom / Error Internal modem does not work correctly. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board Action in Sequence
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see Undetermined Problems on page 71.

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. 2. 3. Run the diagnostic test for the system board in loop mode at least 10 times. If no error is detected, do not replace any FRU. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

Undetermined Problems

The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See Power System Check on page 57): 1. 2. 3. Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM PC Cards 4. 5. 6. 7. Power-on the computer. Determine if the problem has changed. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: System board LCD assembly
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 2410. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.