Dell Dimension 2300
Notes: Card (Circuit) - Audio/ Video03T237 - 3T237 Compatible with Dell Computers: Dimension 2300
Part Number: 3T237
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Dell Dimension 2300, size: 1.5 MB
Dell Dimension 2300C
Dell Dimension 2300
Dell Dimension 2300 Before Major Upgrade
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Dell Dimension 2300
service tag CD or DVD headphone connector CD or DVD volume control dial floppy drive light power light power button CD or DVD drive activity light CD or DVD eject button floppy drive eject button
hard-drive activity light
USB 2.0 connectors (2)
power connector voltage selection switch keyboard connector parallel connector video connector line-out connector line-in connector microphone connector USB 2.0 connectors (4) serial connector mouse connector
PCI card slots
w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 32.
Information in this document is subject to change without notice. 2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. August 2002 P/N 3T560 Rev. A01
CAUTION: Safety Instructions General
When Using Your Computer
When Working Inside Your Computer Ergonomic Computing Habits Battery Disposal
Protecting Against Electrostatic Discharge
Finding Information for Your Computer
1 Setting Up and Using Your Computer
Setting Up a Printer Printer Cable
Connecting a Parallel Printer Connecting a USB Printer.
Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to the Internet
Setting Up Your Internet Connection Copying CDs
Using Easy CD Creator Basic Helpful Tips
Using Blank CD-R Discs or Blank CD-RW Discs. How to Copy a CD.
Turning Off the Computer
2 Solving Problems
Finding Help Information Battery Problems Drive Problems
Floppy drive problems CD drive problems
Problems writing to a CD-RW drive DVD drive problems Hard drive problems
E-Mail, Modem, and Internet Problems Error Messages
The computer stops responding A program stops responding A program crashes repeatedly
A program is designed for an earlier Windows operating system. A solid blue screen appears Other software problems Other technical problems
General hardware problems Keyboard Problems Mouse Problems
Network Problems Power Problems Printer Problems
Sound and Speaker Problems No sound from speakers. No sound from headphones Video and Monitor Problems If the screen is blank.
If the screen is difficult to read
3 Advanced Troubleshooting
Using System Restore
Creating a Restore Point
Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Drivers
What Is a Driver? Identifying Drivers
Resolving Software and Hardware Incompatibilities Reinstalling Windows XP Before You Reinstall
4 Adding Parts
Front and Back View of the Computer Front View Back View
Removing the Computer Cover. Looking Inside Your Computer System Board Adding Cards
Adding a Second CD or DVD Drive Adding Memory
Replacing the Computer Cover
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer. To access the Tell Me How help file, see "Finding Help Information" on page 32.
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 90. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
What Are You Looking For? A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Find it Here ResourceCD
You can use this CD to access documentation and reinstall drivers (see page 59). How to set up a printer Owners Manual How to troubleshoot and solve problems How to add parts How to contact Dell Warranty information
Express Service Code and Service Tag Number Windows License Label
Express Service Code and Windows License Label
Located on your computer.
Fi nding Infor m at ion fo r Yo ur Comput er
What Are You Looking For? How to reinstall my operating system
Find it Here Operating System CD
If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 59). Latest drivers for my computer Dell Support website Answers to technical service and support questions Online discussions with other users and technical support The Dell Support website provides several online tools, including: Documentation for my computer Knowledge Base hints, tips, and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components, such as memory, the hard drive, and the operating system Customer Care contact information, order status, warranty, and repair information Downloads drivers, patches, and software updates Reference computer documentation, product specifications, and white papers
A program crashes repeatedly
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B A C K U P Y O U R F I L E S I M M E D I A T E L Y If your computer has a CD-RW drive or a zip drive installed, see the drives documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING D A T A See the program documentation to make sure that the values or characters you are entering are valid. C H E C K F O R V I R U S E S Use a virus-scanning program to check the hard drive, floppy disks, or CDs. R E S T A R T T H E C O M P U T E R Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data. CHECK FOR COMPATIBILITY Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. If necessary, uninstall and then reinstall the program. ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE P R O G R A M See the software documentation for information. If necessary, uninstall and then reinstall the program.
Other technical problems
G O T O T H E D E L L S U P P O R T W E B S I T E Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Foruma chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" for more information about the website (see page 14). See "Dell Technical Support Policy (U.S. Only)" on page 92 for a description of the hardware and software support provided by Dell. C A L L D E L L If you cannot solve your problem by using the Dell Support website or e-mail service, call Dell for technical assistance (see page 93). See "Dell Technical Support Policy (U.S. Only)" on page 92 for a description of the hardware and software support provided by Dell.
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device. A recently added device does not work. A sound card emits noise or demonstrates other problems. Unintelligible characters print from the printer. The mouse pointer does not move or "stutters" when it moves. Messages appear stating that the computer is not operating at maximum performance. Errors occur and programs crash for no apparent reason. Nothing displays on the monitor.
RE M O VE A NY R E C E NT L Y AD D E D HA R D WA RE T O S E E I F IT R E S O L V E S T H E C O N F L I C T If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 58.
RE S T A R T T H E C O MP U T E R If the mouse is functioning, shut down the computer (see page 27) through the Start menu. After the computer shuts down, press the power button to restart the computer. If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.
CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer. Shut down the computer (see page 27), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. Ensure that the keyboard cable is firmly connected to the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 58.
RE S T AR T T H E C O MP U T E R 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer. 4 Start the computer.
I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power. Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the voltage selection switch is set to match the AC power at your location (see page 9). Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on. Swap the computer and monitor power cables to determine if the power cable is defective. Ensure that the microprocessor power cable is securely connected to the system board (see page 70). Ensure that the power supply cables are securely connected to the system board (see page 70). Remove and then reinstall the memory modules (see page 80). Remove and then reinstall any cards (see page 71). Remove and then reinstall the video card, if applicable (see page 71). If the problem persists, contact Dell (see page 93). E L I M I N A T E I N T E R F E R E N C E Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet
HINT: Dell does not cover the printers warranty. If you need technical assistance for your printer, call the printers manufacturer. See the printer documentation for the correct phone number. C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N See the printer documentation for power button information. VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer (see page 18). TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.
S W A P T H E P O W E R C A B L E S Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R If another monitor is available, connect it to the computer.
C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 32.
Advanced Tr o u b l e s h o o t i n g
Using System Restore Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows XP
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 32.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
Click the Start button. Click Help and Support. Click System Restore. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device Driver Rollback (see page 57). If that is unsuccessful, then use System Restore.
NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 3
Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected, and then click Next. Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.
To reinstall Windows XP follow the instructions in the following sections in , the order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you will need to reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on. your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP disable any virus protection , software installed on your computer before you reinstall Windows XP See the. documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
Insert the Operating System CD into the CD or DVD drive. Exit any program or utility that might run after you insert the CD. Shut down (see page 27) and restart the computer. Press <F12> immediately after the DELL logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
Use the arrow keys to select CD-ROM, and then press <Enter>. Press any key when the Press any key to boot from CD message appears on the screen.
Starting Windows XP Setup
When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information in the Microsoft Windows Licensing Agreement screen, and then press <F8> on your keyboard to accept the license agreement. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive. If you want to install a new copy of Windows XP press <Esc> to , select the fresh copy option.
Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times.
HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. You can step away from the computer at this time if you need to do so.
Completing the GUI Setup
When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this message appears.
Replacing the Battery
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions.
Record all the screens in the system setup program (see page 87) so that you can restore the correct settings when your perform step 7. Open the computer cover (see page 67). Locate the battery socket BATTERY (see page 70). Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board).
battery battery socket (BATTERY)
Insert the new battery into the socket with the side labeled "+" facing up and snap the battery into place.
Connect your computer and devices to electrical outlets, and turn them on. Access the system setup program (see page 87) and restore the settings you recorded in step 1. Properly dispose of the old battery (see page 12).
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.
International Access Code: 0011 E-mail (New Zealand): firstname.lastname@example.org
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: email@example.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818 1-800-534-3066
Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
General Support General Support Website: support.euro.dell.com E-mail: firstname.lastname@example.org E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Customer Care Home/Small Business Sales Corporate Sales Fax Switchboard
toll-free: 91 00
Country (City) International Access Code Country Code City Code Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-342-0671 toll-free: 800-10-3390 toll-free: 1-866-278-toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329 1-800-805-7541 toll-free: 1230-020-4823
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Automated Order-Status System AutoTech (automated technical support) Customer Care (from outside Toronto) Customer Care (from within Toronto) Customer Technical Support Sales (direct salesfrom outside Toronto) Sales (direct salesfrom within Toronto) Sales (federal government, education, and medical) Sales (major accounts) TechFax
Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2
General Support Sales, Customer Support, and Technical Support
Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592
General Support (dial from within Jamaica only)
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Faxbox Service Switchboard toll-free: 0120-1984-98 81-44-556-4162 toll-free: 0120-1982-26 81-44-520-1435 toll-free: 0120-1984-33 81-44-556-556-556-556-556-556-556-556-556-556-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-2194-6202 2194-6000
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: email@example.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) toll-free: 00 toll-free: 4949 toll-free: toll-free: 4949 toll-free: toll-free: 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/nl/nl/emaildell/ Technical Support Home/Small and Medium Business Home/Small and Medium Business Fax Home/Small and Medium Business Customer Care Corporate Corporate Fax Corporate Customer Care New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): firstname.lastname@example.org E-mail (Australia): email@example.com Home and Small Business Government and Business Sales Fax Nicaragua General Support
Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47
Website: support.euro.dell.com E-mail Support (portable computers): firstname.lastname@example.org E-mail Support (desktop computers): email@example.com E-mail Support (servers): firstname.lastname@example.org Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: email@example.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard
or or 411 or 412 or 01 12
Portugal International Access Code: 00 Country Code: 35
E-mail: support.euro.dell.com/es/es/emaildell/ Technical Support Customer Care Sales
Country (City) International Access Code Country Code City Code Puerto Rico St. Kitts and Nevis St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609 toll-free: toll-free: 054 toll-free: 053
To return products, call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Getting Help" or "Contacting Dell" in your computer's documentation to find the appropriate contact information for obtaining customer assistance. You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty for Canada
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Dell will repair or replace products covered under this limited warranty that are returned to Dells facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 93 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dells repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No. 822/0001-40) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile
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