Dell Dimension 4600C

front door power button hard-drive light breakaway hinge IEEE 1394 connector* CD or DVD drive light

PC Card connectors (2)**

breakaway hinge USB 2.0 connectors (2) headphone connector
On computers with integrated IEEE 1394 connectors. On computers with integrated PC Card connectors.
SPDIF-out connector integrated video connector diagnostic lights (4) keyboard connector center/LFE connector microphone connector USB 2.0 connectors (6)
parallel connector mouse connector surround connector line-out connector line-in connector network adapter connector optional video card connector (see the setup diagram) modem connectors (2)

IEEE 1394 connector

power connector voltage selection switch
w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 25.

____________________

Information in this document is subject to change without notice. 20032004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, DellNet, PowerApp, PowerVault, PowerEdge, PowerConnect, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DHP

July 2004

P/N H7228

Rev. A00

Contents

Safety Instructions.
Finding Information for Your Computer
Setting Up and Using Your Computer
Connecting the AC Adapter (Japan only)
Attaching and Removing the Computer Stand Setting Up a Printer
Printer Cable. Connecting a Parallel Printer Connecting a USB Printer.
Connecting an IEEE 1394 Device (Optional) Setting Up a Home and Office Network. Connecting to a Network Adapter Network Setup Wizard. Connecting to the Internet
Setting Up Your Internet Connection Copying CDs and DVDs.
How to Copy a CD or DVD. Using Blank CD-Rs and CD-RWs. Helpful Tips. Hyper-Threading.
Booting to a USB Device. Turning Off Your Computer

Solving Problems

Finding Solutions
Finding Help Information.
Battery Problems Drive Problems
CD drive problems. Problems writing to a CD-RW drive. DVD drive problems. Hard drive problems. E-Mail, Modem, and Internet Problems Error Messages

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
Connecting a Parallel Printer
Complete the operating system setup, if you have not already done so. Turn off the computer (see page 21). NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable. Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.
parallel connector on computer
connector on printer screws (2) parallel printer cable clips (2)

notches (2)

Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.
Complete the operating system setup if you have not already done so. Install the printer driver if necessary. See the documentation that came with your printer. Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
USB connector on computer

USB printer cable

USB connector on printer
Connecting an IEEE 1394 Device (Optional)
IEEE 1394 devices can move large amounts of data between computers and peripheral devices and are ideal for use with multimedia devices, such as digital video cameras. Your computer provides a IEEE 1394 connector on both the front and back panels (see "Front and Back View of the Computer" on page 53 for locations.) NOTE: The connector can accept six-pin IEEE 1394 devices with the use of an adapter.

IEEE 1394 cable

Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable:
Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. Connect the other end of the network cable to a network connection device, such as a network wall jack. NOTE: Do not use a network cable with a telephone wall jack.
network wall jack network adapter connector on computer network cable

Network Setup Wizard

The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe. CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. A REQUIRED.DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click the Change or Remove Program icon. 5 See the program documentation for installation instructions. INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD. Insert a bootable CD. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. OPERATING SYSTEM NOT FOUND Contact Dell (see page 83). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk. x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disc into the drive and try again.
The computer stops responding
TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a CD.
CHECK THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device. A recently added device does not work. A sound card emits noise or demonstrates other problems. Unintelligible characters print from the printer. The mouse pointer does not move or "stutters" when it moves. Messages appear stating that the computer is not operating at maximum performance. Errors occur and programs crash for no apparent reason. Nothing displays on the monitor.
REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
CHECK FOR INTERRUPT REQUEST CONFLICTS See page 52.
IEEE 1394 Device Problems
NOTE: Check Windows Explorer to see if your device is listed as a drive.
CHECK THE IEEE 1394 DEVICE Ensure that the IEEE 1394 device is properly inserted into the connector. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE Contact Dell (see page 83). IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer.

Keyboard Problems

RESTART THE COMPUTER If the mouse is functioning, shut down the computer through the Start menu (see page 21). After the computer shuts down, press the power button to restart the computer. If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer. Shut down the computer (see page 21), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer. TEST THE KEYBOARD Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. CHECK FOR INTERRUPT REQUEST CONFLICTS See page 52.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD Contact Dell (see page 83). IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC card manufacturer.

Power Problems

ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in the Windows XP Help and Support Center. To access help files, see page 25. IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See "Diagnostic Lights" on page 43. IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation. IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power. Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on. Ensure that the main power cable is securely connected to the system board (see page 61). Ensure that the front panel cable is securely connected to the system board (see page 61). If the problem persists, contact Dell (see page 83). IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power, but an internal power problem might exist. Ensure that the microprocessor power cable is securely connected to the system board (see page 61). Remove and then reinstall the memory modules (see page 68). Remove and then reinstall any cards (see page 62). If the problem persists, contact Dell (see page 83).
IF THE POWER LIGHT IS BLINKING AMBER A device might be malfunctioning or incorrectly installed. Ensure that the main power cable is securely connected to the system board (see page 61). Remove and then reinstall the video card, if applicable (see page 66). If the problem persists, contact Dell (see page 83). ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE: Dell does not cover the printers warranty. If you need technical assistance for your printer, call the printers manufacturer. See the printer documentation for the correct phone number.

Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.
When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service Tag number for your computer is located at the top of each test screen.

Option Express Test

Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Extended Test Custom Test Symptom Tree
If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 83).
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Tab Results Errors Help Configuration

Parameters 4

Allows you to customize the test by changing the test settings.
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Drivers

What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system. Reinstall your operating system. Connect or install a new device.
If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Identifying Drivers

Click the Start button and click Control Panel. In the Control Panel window, under Pick a Category, click Performance and Maintenance. In the Performance and Maintenance window, click System. In the System Properties window, click the Hardware tab.
Click Device Manager. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. To use Device Driver Rollback:
Click the Start button and click Control Panel. In the Control Panel window, under Pick a Category, click Performance and Maintenance. In the Performance and Maintenance window, click System. In the System Properties window, click the Hardware tab. Click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed and click Properties. Click the Drivers tab. Click Roll Back Driver.

microprocessor connector (CPU)
microprocessor power connector (12VPOWER) PCI1 card connector (PCI2) page 65 CD audio connector (CD IN) telephony voice modem connector (MODEM) front panel audio cable connector (FRONTAUDIO)

back of computer

Adding PC Cards (Optional)
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. You can add PC Cards to computers with integrated PC Card connectors.

PC Card Types

NOTE: "Type" of card refers to its thickness, not its functionality. The PC Card slot has two connectors that support the following four combinations of cards. NOTE: Your computer is designed for either 5-V or 3.3-V 16-bit PCMCIA cards. Some cards are keyed for 3.3 V only but will not fit into the PC slot. Cards are keyed to prevent incorrect insertion into the slot. If card orientation is not clear, see the documentation supplied with the card. A single Type I or Type II card (using either the upper or lower PC Card connector) One Type I card and one Type II card (using either connector) Two Type I cards or two Type II cards One Type III card (using the lower connector)
Both PC Card connectors support extended PC Cards.

Installing a PC Card

NOTE: The length of some PC Cards may prevent the front-panel door from closing. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot, and the cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation supplied with the card.
Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. NOTE: A PC Card is not a bootable device. Insert the card into the slot, and press firmly until the card is completely seated in the internal PC Card connector.
If you encounter too much resistance when you insert the card, do not force the card. Check the card's orientation, and try again. Your computer recognizes most PC Cards and automatically loads the appropriate device driver for use with the computer. If the configuration program tells you to load the manufacturer's drivers, install them with the CD that accompanied the PC Card.

Removing a PC Card

NOTICE: Use the PC Card configuration utility on the taskbar to select and stop a card from functioning before you remove it from the computer. If you do not remove the card in the configuration utility, you could lose data from open programs. NOTE: Press the button with the upper dot to eject the top card and the button with the lower dot to eject the bottom card. NOTICE: Do not attempt to eject a card by pulling its dongle, if one is attached.

Connect your computer and devices to electrical outlets, and turn them on. Install any drivers required for the card as described in the card documentation.
Adding or Replacing a Video Card
NOTE: You must use low-profile cards for your computer. A full-size card can cause damage to the computer or the card. Your Dell computer provides a connector for an AGP card.
Open the computer cover (see page 58).

Removing a Video Card

Remove the filler bracket by raising the hinged lever and sliding the filler bracket up.
hinged lever filler bracket
Press the card lever toward the PCI connector. Pull the card up and out of the card clip.

notch lever

tab card clip AGP connector PCI connector back of computer

Installing a Video Card

NOTE: If you purchased the optional video card, ensure that you connected your monitor cable to the

correct video connector.

NOTICE: You must use low-profile cards for your computer. A full-size card can damage the computer or

the card. 5 6

To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place. Release the card lever, ensuring that the tab fits into the notch on the front end of the card. Secure the card by lowering the hinged lever on the back panel. Close the computer cover (see page 72). Attach the computer stand (see page 12). Connect the monitor cable to the cards video connector. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Connect your computer and devices to electrical outlets, and turn them on.

Adding Memory

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 74. NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in pairs of matched memory size. This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. NOTE: Always install DDR memory modules in the order indicated on the system board.
The recommended memory configurations are: Install a pair of matched memory modules in connectors DDR_A0 and DDR_B0 Do not install ECC memory modules. Be sure to install a single memory module in DDR_A0 or the connector closest to the processor before you install modules in the other connectors. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your original memory modules in pairs in connectors DDR_A0 and DDR_B0. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance. NOTE: Memory purchased from Dell is covered under your computer warranty.

Open the computer cover (see page 58). NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
Locate the battery socket (see page 61). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.
battery battery socket (BATTERY)
Close the computer cover. Attach the computer stand (see page 12).
Connect your computer and devices to electrical outlets, and turn them on. Enter the system setup program (see page 78) and restore the settings you recorded in step 1. Properly dispose of the old battery (see the Product Information Guide).
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.

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Jamaica

General Support (dial from within Jamaica only)
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Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard

001-800-220-1006

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Website: support.euro.dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 16865 001-800-507-0962 0800-50-669
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General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard

95 999

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Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax toll-free: 000-413-598-2521

Uruguay

Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605
Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNet Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired